Hello everyone, I'm new to the forums and wanted to start out by asking a question about my phone's performance. A month ago or so, I've updated my T-Mobile Samsung Galaxy S II to ICS 4.0.4 (Stock Android). Before that I was running Android 2.3.6 to which I reverted from ICS 4.03. Anyway, to make a long story short, I've recently noticed a problem related to data speeds and I know for a fact that it's not a network issue, but a problem with my phone.
Basically, what happens is that when I have Wi-Fi switched on for a longer period of time and then switch to 4G, my data speeds become slower than what they should be on the 4G network. I live in a HSPA+ 42 Mbps market (NYC) and normally get about 15Mbps down on average with latency in the 80s. However when this problem happens and I run a speed test I tend to get less than 10Mbps on average. For example, today I was getting 8.38Mbps down and 1.15Mbps up with a latency of 98ms. Now I know that some of you might say, that I shouldn't be complaining, but just hear me out. When I switched my phone to Airplane mode and then back to mobile data, all of the sudden my speeds were 19.08Mbps down and 2.99Mbps up with a latency of 73ms. It was also tested on the exact same server and only one minute after the first test. I've also noticed that the exact same issue appears to happen when I'm not using mobile data for a longer period of time.
Other than rooting my phone, I haven't really done anything to it, so I'm wondering where this issue could be caused by a bad ROM flash. I'm debating whether I should reinstall the ROM and whether or not that could fix the issue. Just wondering though, whether anyone else noticed this problem with their phone running stock 4.04?
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Hey everyone!
I was wondering if anyone else is having the problem where if you toggled your 4g to turn it off, you would lose all data entirely? I currently running winner's kang-cm9 and when I try to turn off 4g through the toggle or through the settings, I only get gray signal bars. I'm assuming I should still have 3g after turning off 4g. Is this someone that everyone is experience or is it my phone?
I'm having a similar issue (stock ROM). I notice it every morning when I leave for work. I leave my place and wifi disconnects (lack of signal). Since I don't have LTE outside, it seems like it try's over and over to obtain LTE signal. LTE is spotty in my area, so it will go in and out. However, 3G sometimes fails to connect and I sit there without any signal. It's incredibly frustrating...
Last night I just flashed to Apex ROM/Kernel. This morning I waited for my car to warm up a little bit and by the time i plugged in my phone, it had a 3g connection. I will be continuing to look out for this, but I have been able to replicate the issue in my first paragraph over and over again... something is definitely wrong with the radio on our phone (CDMA).
Oh that happens to me a lot too because I get bad 4g in my area so a lot of times when its switching back and forth I lose data for a while.
The problem I'm having is that I would try to disable LTE/4g to save battery but would end up losing all data (Only calls and text work). On my friends thunderbolt he was able to disable 4g and retain his 3g data. As for me, I lose all data and I have to restart to regain data again when I try to disable 4g data
Sent from my Galaxy Nexus using Tapatalk
Shooshi said:
Oh that happens to me a lot too because I get bad 4g in my area so a lot of times when its switching back and forth I lose data for a while.
The problem I'm having is that I would try to disable LTE/4g to save battery but would end up losing all data (Only calls and text work). On my friends thunderbolt he was able to disable 4g and retain his 3g data. As for me, I lose all data and I have to restart to regain data again when I try to disable 4g data
Sent from my Galaxy Nexus using Tapatalk
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That's an interesting point. I was wondering how the other LTE VZ phones handled this situation... I think VZ/Google needs to address this in a fix ASAP.
I work in a largish company in Seattle area. We have ~5000 engineers working in the area and I posted the same question since my Verizon GNexus would completely lose all mobile data for hours at a time every 3-4 days. From what the results I got, they said that in our area they are all seeing those problems and they had different devices. I got responses from OG Droid, Droid Charge, GNexus, DroidX2, Thunderbolt.
I've been seriously considering returning my phone since this is clearly a verizon data network issue which is not limited to LTE as their press releases would have you believe.
caslca said:
I work in a largish company in Seattle area. We have ~5000 engineers working in the area and I posted the same question since my Verizon GNexus would completely lose all mobile data for hours at a time every 3-4 days. From what the results I got, they said that in our area they are all seeing those problems and they had different devices. I got responses from OG Droid, Droid Charge, GNexus, DroidX2, Thunderbolt.
I've been seriously considering returning my phone since this is clearly a verizon data network issue which is not limited to LTE as their press releases would have you believe.
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Well see, i can get data if i toggle airplane mode or cdma to cdma/LTE. it takes me forcing the phone to start looking for 3g instead of LTE.
Very serious issue. Slow reconnects on a toggle that should be unobtrusive between 4g-3g. I suffer from the same issue.
What's worse. The reception in general is terrible. And dropping from 4g to 3g ..the phone either never reestablishes 4g or take.....a. VERY long time. Like, 10-15 minutes. Unbelievable
I'm trying desperately to get google to be aware of this and I'm PRAYYYIINNGG this is a software issue.
P.s this is my third nexus... so I believe this is everyone
Sent from my Galaxy Nexus using xda premium
Yep... I have two other friends with this issue as well. I just got off the phone with Verizon, and they acknowledged the data connectivity issues... they said an update is in the works and is tentatively sometime Jan/February.... for the record, i'm on 4.0.3 (axi0m rom); not that it should matter ...
What I'm seeing is similar but sounds like it might be slightly different. I have a thread on it here:
http://forum.xda-developers.com/showthread.php?p=21352288
I'm not sure if what I'm describing there is "normal" and the thing they are working on an update to address or if I have a bad radio/phone. Any thoughts?
In my case, it will go: 4G->no_data->4G in the span of about 30 seconds or so. The 4G indicator will still show for a few seconds but I'll get "no connection" kind of messages. Then I get just a solid gray triangle. About 30 seconds later, I see the bars, then the 4G indicator, then the bars turn blue.
Anyone else seeing this? This happened to the phone before this which I swapped due to this problem. What are the chances I got 2 bad ones in a row? Or is it just a similar issue to what you all are describing?
Hello,
I have a Verizon edition of the Galaxy Nexus, and both my initial phone and my warranty replacement have had the same issue: specifically, they both will occasionally drop all data, be it 3G, 4G, or EDGE. Occasionally they will even drop voice signal altogether. (I've also had the second phone reboot randomly - not often, but it did when I tried to use Wifi Tether, for instance).
This does not happen everywhere, but since my job takes me all over town it happens a reasonable amount, (and notably, not with the Sprint EVO 4G work phone I have). I am based in Sacramento, CA.
My phone is rooted. I have heard that the phone may have issues with switching towers? It is able to reclaim a signal reasonably quickly once it drops, (10-15 seconds) although sometimes I have to do nonsense like switch in and out of airplane mode to force it to grab a 4G signal.
I'm coming up on my return and refund period within a day or so and would like to know if I should dump this phone for an HTC Rezound, or if this is something I can fix by installing the 4.0.3 leaked software.
Thanks in advance for your help.
I know that there is a newer base band you could try flashing, and 4.03 might also fix some of your issues, but be aware that you are pretty much beta testing new technology.
I've never had voice drop on my GNex, but I will occasionally have a drop of data. I believe in my case it is because I am on the cusp of 4g coverage at home, so sometimes it will (barely) connect to the 4g tower, and then disconnect and go back on 3g. When I'm at work and I have solid 4g coverage this issue doesn't present itself.
To remedy the situation temporarily I just switch to CDMA when I'm at home, and if I am in an area where there is 4g and I want faster connection speed I'll re-enable LTE. I know this sounds like a ridiculous solution, but I love my GN too much to return it...again, we are early adopters of new technology.
Only 0.6% of android users are even on ICS - all of this technology is very new.
I believe as Verizon rolls out 4g to more areas that currently only have 3g coverage we will see less and less drops in data (greyed out bars). Hopefully Google/Verizon/Samsung will improve on the radios, etc and make things more smooth for us.
As far as wifi tether goes, I know they JUST got it working on Galaxy Nexus recently, and it is still in beta phase, so I wouldn't count on it being bug free...I had a reboot once when using the beta 10 version, so I don't think what you are experiencing is all that uncommon.
I had a similar issue but only when I was in 4G coverage. I would randomly completely lose signal for about 30 seconds and then it would come back. Usually happened quite often..about 4-5 times an hour. I ended up taking it back for a new one and a new SIM card and haven't had that issue since.
Sent from my Galaxy Nexus using Tapatalk
I just got my VZW Galaxy Nexus this last week and I've been experiencing signal issues. Often when check my phone, it will have no signal at all which can take some time to come on, and then its sometimes even longer before I get a data connection of any kind. I am in Lincoln, NE so I have 4G here which works great when it works. Is this a common problem with these phones? I rooted and installed CM9 that day I got it so I want to determine if I have bad hardware that needs to be exchanged or bad software that can be fixed. I found the 4.03 leaked radio on the boards here and flashed it, which has seemed to help some but I still have issues. What is everyone's experience with VZW and the GNex?
Common problem seems to be the complaint of a longer "connect to network" time, both on startup of the phone and if data is lost or switched down from 4G to 3G
The consensus seems to be that its a s/w issue that can be corrected.
Oddly enough, I was standing in the middle of our local shopping mall with no bars, yet did a Google search for "Verizon Wireless" (go figure, right?) and it came right up....no it wasnt cached. Just shows that our bar readings may be inaccurate, so who knows what else might be inaccurate. I also had my phone right next to a demo GNex at the Verizon store, and the demo was showing 2 or 3 bars of 3G, while mine had 1 bar of 4G......so which is better, 1 bar of 4G or 3 bars of 3G? Judging from app download speeds, Id rather have 1 bar of 4G anyday.
I have seen some comments about the bars in the status being in accurate, however when mine has no bars it seems to be that way. I am unable to use the internet, text or call which is an issue for me.
I also should note that I use JuiceDefender to control my data connection. While this should have no bearing on my phone/text connection, I am wondering if it may have some affect on the 4G connection even after I have the screen on for a bit.
I have 4g disabled and haven't had any issues. I'd try disabling it, restart and see if it happens again. Make sure its still disabled after restart.
I've been having big time issues with mine. Lots of time I go to pick up my phone and it has service, decent service, but won't connect to data. Once I'm connected it is not an issue but if I'm on wifi at home, and turn it off, it just doesn't want to connect unless I reboot.
Rooted and tried a new radio. A little better but still has been doing some weird things.
shoman24v said:
I've been having big time issues with mine. Lots of time I go to pick up my phone and it has service, decent service, but won't connect to data. Once I'm connected it is not an issue but if I'm on wifi at home, and turn it off, it just doesn't want to connect unless I reboot.
Rooted and tried a new radio. A little better but still has been doing some weird things.
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How long have you had yours? My biggest question that I'm trying to answer right now is if I have subpar hardware. Since the phone is only a week old I know I could return it to stock and easily get VZW to give me a new one. This may not be the case two months from now however.
jst07 said:
How long have you had yours? My biggest question that I'm trying to answer right now is if I have subpar hardware. Since the phone is only a week old I know I could return it to stock and easily get VZW to give me a new one. This may not be the case two months from now however.
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I've had it since it's been released. The newer leaked radio is better, but it also does weird things too. I don't know if this is because I'm in a 4G town or what.
I don't get 4G where I live, but my buddies with a Bionic and Rezound do here at my house, albeit it's very sketchy for them.
Thing is, I'll have good 3G signal if I'm driving, but for some reason (at least with the original radio) it wouldn't connect. Still testing.
So far the newer radio has been better, but hasn't fixed my issue.
at my house it sucks a few blocks down or anywhere else its rock solid so i just wifi at home better for battery anyway
I hit dead zones where i really shouldnt be. Downgraded from 4.03 to 4.02 and the jury is still out. Might be overall software issue like OP said.
shoman24v said:
I've had it since it's been released. The newer leaked radio is better, but it also does weird things too. I don't know if this is because I'm in a 4G town or what.
I don't get 4G where I live, but my buddies with a Bionic and Rezound do here at my house, albeit it's very sketchy for them.
Thing is, I'll have good 3G signal if I'm driving, but for some reason (at least with the original radio) it wouldn't connect. Still testing.
So far the newer radio has been better, but hasn't fixed my issue.
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Sorry to hear you're having the same problem, but I am glad to hear this sounds like a correctable software issue and not isolated bad hardware. Hopefully VZW will make some improvements to their LTE network and get some radio updates for us soon. I'm in the same boat as you, the 4.03 leaked update was a definite improvement, but a far cry from being a total fix.
As for when my data connection is working...holy hell is LTE fast. I'm clocking it in at 12-16Mb/s, which is killing even my home cable connection. I was confused as to why something seemed slower when I was at home using wifi. I disabled my wifi altogether since I'm lucky enough to have an unlimited data plan still.
Big issue
I have replaced three verizon Galaxy nexus's....all of which, each day i switched...i was either on the phone with a tech dude or (2 of them) one on one at the verizon corporate store.
All of them confirmed that there is a reception issue.
I reside on long island...specifically in the nassau area...4 towers around me..its HEAVILY 4g and 3g...3g is lower than 1mb...i actually never reached 1mb.
ever rep said its 'odd' and 'seems wrong'
now i love this phone...the one i have now..no different then the others..and unfortunately im waiting for the one i mailed to reach them ..to switch yet again.
the problem is..idk if i can handle this issue (4g drops to 3g and has to manually move back which takes forever..and very very slow pick up on any of them)
i want to believe this can be solved by a radio update..but judging by the insane amount of tries i have (every type on every version 4.0.1, 4.0.2 and 4.0.3 with kk6..there is no improvement,
im praying its a software..im waiting..and i have a feeling come january 15th...when everyone who has the phone is officially locked in it and loses the worry free exchange..is when verizon or samsung will actually admit whatever problem this is.
what kills me is i left tmobile for this (7+years) all nexus's ,,all unreal connections with free tethering and $65 a month (tax included)...my wife took my plan...and i took hers (she is grandfathered into unlimited data)
Now she has a sgs2...clocking in at 12mbs at home..ON AVERAGE...with fasstt radio switching...mine is unbelievably unstable sometimes can hit that but averages at 6-8. and in this house my wife got amazing connections on her previous 4g phone. very odd stuff, hers to the 4th one being the lucky one!
go figure!
I really wish this phone was more reliable with its signal, and hopefully VZW will get it taken care of. I'm debating about calling in to talk to a tech, but I'm not sure if I even want to because I don't expect anything to be done, and I don't want to swap phones for another one with the same issue. At the same time, I think I'd rather have this phone with some issues over the Rezound or Razr (once you go ICS, you can never go back)
I bought a new GNex last week and immediately ran into bad connectivity issues when preferred network mode is set to LTE/CDMA. Basically no signal all (3G or 4G), even though I live in downtown Boston where there should be 4G. When I switch my preferred network mode from LTE/CDMA to CDMA, the 3G network works fine with no connectivity issues.
On the phone, Verizon told me that a software patch in May will fix the issue. A staffer at the Verizon store told me that I could already find the patch online and that it would solve the problem... I assumed he was talking about 4.0.4. I flashed 4.0.4 yesterday fully expecting it to solve my LTE connectivity problems but ..... no luck. I still get no signal using the LTE/CDMA setting. I can't even make or receive calls unless I switch back to CDMA.
Do I have a hardware issue? Are other people having the same problem? Should I trust Verizon and hope that the 4.0.5 OTA update fixes the problem? Is there anything I can do about it now?
I am in the same boat as you. Just got a replacement from Verizon but it had a horrible purple tint to the screen so its going back. Didn't even get to see if its better at 4g. I think its a hardware problem as I've read that some people were able to get a replacement phone that actually works.
Sent from my Galaxy Nexus using XDA
My problem is similar. I can get 4G and use it sometimes but after a short time of data usage all my data is cut off until I reboot the phone. No calls, no nothing. I logged a ticket last night and will be calling back today for an exchange.
edit:
I stopped into the VZW store after calling customer care and getting everything all setup. They swapped out my gnex for a new one and so far my experience has been positive. I'm seeing improved signal everywhere and last night the phone didn't drop connectivity once or even get warm. The old phone would get hot to the touch in the upper left of the screen, the new one stayed cool throughout 30 app downloads with 2 bars 4g. Here's to hoping my problem is solved.
I'm getting a similar issue with connectivity dropping ice had this phone for three weeks and the signal drops terribly. At my house because I live on a mountain by a Penn state campus I know there isn't much in the way of signal because of the distance from the towers without interference. But even with being in other areas with 4g I still run into the signal dropping...I thought it was just me so it's good too know I'm not the only one having issues
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So I am not entirely sure if it is the phone or whats going on but I thought I would share in case someone else had similar problems with their note 4.
My wifi speed at home is always slower on my note 4 versus my wifes identical note 4. Both White Verizon note 4s. Other devices such as my laptop and hers all get good speed results. Mine will be as slow as 3mbps when hers is over 10.
I have "forgot" the network, reconnected. Didn't change anything. The wifi setting on our phones are identical. Rebooted, battery pulls...nothing changes. Wifi signal strength is identical.
Called ATT (Uverse internet) and they came out and installed a new wireless router, still no change.
Sometimes when I'm streaming videos with my phone at home on the wifi it just gets crazy slow when all of our other devices are just fine.
Anyone know why this is happening or what I can try to fix it? Short of doing a hard reset which I really don't want to do, is there anything else? It really seems like there is something wrong with my phone?
Thanks for the help