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Can anyone tell me where can I buy a kit for my samsung galaxy s 2 t989d?
My son dropped the phone and display cracked and now its all black
Sent from my Galaxy Nexus using xda premium
Rule one... never give your kid your phone. Hell... my wife won't go within 5 feet of mine and my kids act like its the bloody plague.
Rule two.. search and Google. CNN.cn amazon. EBay. All have what you need.
Rule three. Don't let kids use your phone.
Sent from my SGH-T989 using XDA
or you could send to Samsung directly for official repair and 90 day warranty for $160 (including shipping)
Sent from my SGH-T989 using Tapatalk
Check warranty before anything
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases
techfanatic9 said:
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases
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Click to collapse
I actually work for Samsung and set up warranty repairs for phones the phone is OOW by condition. there will be a charge to fix, which is right about $160 to repair. but it creates a 90 day warranty on the device.
you can call
1-888-987-HELP (4357)
or 1-800-SAMSUNG
located on Samsung website
Sent from my SGH-T989 using Tapatalk
techfanatic9 said:
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases
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Click to collapse
You breaking the screen is not covered under warranty.
Thanks for the info...I called samsung they gave me a number in Montreal Quebec...
They said phone not under warranty...
Called the other number they gave but they will not sell me the part and to repair will cost $275.00 plus tax
Sent from my Galaxy Nexus using xda premium
Who's your carrier and did you buy insurance ? For 7 bucks a month T-mo will replace no matter what or how something happens to your phone, including loss, (or kids). Last I checked $130.00 deductible, but for a 500.00 phone I'd say worth it. Just be sure they don't try to palm off a refurbished phone to you.
camalus said:
Rule one... never give your kid your phone. Hell... my wife won't go within 5 feet of mine and my kids act like its the bloody plague.
Rule two.. search and Google. CNN.cn amazon. EBay. All have what you need.
Rule three. Don't let kids use your phone.
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
LOL, my kids are the same way with my phones and tablet, but I let them play on carpet and in the car ONLY! If there's a chance, they already know the answer.
I'm in the same boat with a cracked screen, does anyone know if there is a resin of some kind. Also I just had this phone swaped out by tmobile and I might be able to play a warranty card. This would be a really good bussiness if someone could come up with a crack screen resin . I have serched and only found one you tube video, but they are not selling a product.
My carrier is Telus..But when I purchased the phone I didn't need insurance cause it was for me.
Then comes the new Samsung galaxy nexus so I got it and gave my son my s2x...1 week later he.drops it
I'm waiting for a few friends I have in China to see what they can do
Sent from my Galaxy Nexus using xda premium
I just recently cracked my screen on my phone and I had it replaced. I had hd2 before that and I dropped on the ground and I had it replaced. T-mobile works with Asurion. I'm sure Asurion will ask you for the deductable which is about 130 dollars so go ahead and give them a call. They send you another phone by next business day. Make sure you explicitly request a new phone. 866-268-7221. This is Asurions number for tmobile clients.
Back in action just received my new screen all assembled all working
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airmario said:
Back in action just received my new screen all assembled all working
Sent from my SGH-T989D using xda premium
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Pics or it's not true
Also how did you go about the repair, please do tell !
airmario said:
Back in action just received my new screen all assembled all working
Sent from my SGH-T989D using xda premium
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Do you remember where you got the part? I am having a hell of a time finding one. I am looking for the lcd and a screen replacement for a decent price. The only one I found was $130 on ebay.
They go for about $65 used, grade B-C. New ones are $100+-, MAKE SURE U ORDER THE RIGHT ONE! These phones can be completely taken apart and reassembled in less than a half hour. Any questions, hit me up.
Sent from my SGH-T989 using xda app-developers app
---------- Post added at 11:10 PM ---------- Previous post was at 11:00 PM ----------
Yeah, u can buy NEW, but as soon as u turn it on....ITS NOT NEW ANYMORE! A "fully working" used one is just as good, believe me, I fix about 6-8 phones a week for fun and also so my friends dont take their phones in to get fixed just to get taken for hundreds and hundreds of dollars when IT DOESN'T REALLY COST THAT MUCH TO FIX PHONES.
Sent from my SGH-T989 using xda app-developers app
Used display
Some S2 used displays have a dead pixels or gray lines. Which is getting worse with the time. Mine looks like "zebra" especially in the cold weather. So better to invest in a new one. Ebay has it for about $100 now.
Just FYI.
A new screen is roughly $90-100 on Flebay. I won't be fixing the t989 I found in my Pile 'O Junk, as it still works fine. Could probably buy a whole new one for that price.
However, the LG E970 with the broken glass and digitizer is going to get a new display... for only $75.
I got 2 t989's with serial numbers about 200 apart, both had cracked screens, I bought a new screen for (at the time) $145, then id swap motherboards once in a while for kicks, then my buddy wanted to buy one so I put one together all complete, damn near brand new condition, and noticed when people called they couldnt hear us (him), like as if the mute was on. Also, I shot some video with the camera and was saying TEST TEST 123 and played it back and couldn't hear anything. Any suggestions?
Sent from my SGH-T989 using xda app-developers app
I just received my Google Play Nexus and as soon as I booted it up to the first screen I could tell the display was trash. It was stupidly purple and grainy. I know this isn't normal because I've owned 2 GSM Nexi previously. Even without owning them, it's pretty easy to see something is wrong with the display. How does this get released to the public?
I really don't feel like going through multiple replacements until I get a good screen. What are my options as far as guaranteeing a good screen? Thanks.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
send it back and get a new one or flash a kernel and change the colors.
Pretty much nothing, going to have to stick with it or do a bunch of the advanced replacements or return it. I'm about to be on my fourth galaxy nexus. Even when I requested the most recent one they were bullshitting me telling me I was out of warranty when it had only been 1 week from the last replacement. I have wasted about 3hrs the past 2 days on the phone and got nothing but big fat NOs for any more returns and they told me id have to send in a repair and this was from a level 3 advanced return employee. This asshole level 3 god of samsung decided to make notes on my file saying I was out of warranty and not to advance replace my phone. He apparently was for sure that warranty was only for 14 days from date of purchase and would not listen to me. Thankfully I called a couple times more until I got connected with someone who sounded like they had the slightest amount of intelligence without redirecting me (i had to call very many times because mostmof the regular employees were seeing the notes the douche left on my account about not allowing me to advanced replace and telling me no)and ended talking to a standard employee who normally takes care of repairs/returns and she was like wtf u are still under warranty I'll fix everything in the records and send you a new one.
IMO if I were you I'd do anything to get rid of that phone without going thru Samsung. They'll bull**** you and run u around in circles and youll waste plenty of life on the phone with their garbage customer service. END RANT
this worry's me mine will be here Thursday i don't wanna have to deal with returns shouldn't have to with a 400$ phone this kinda sucks ...
Just got a replacement and the screen is WAY better than my last one. I honestly can't believe I went 7 months with a defective screen.
Sent from my Galaxy Nexus using xda app-developers app
I was pretty much set on returning my phone to Google and take the 15% restocking fee until this rep figured out the issue andhelped. She was honestly the last call I was gonna make and if it wasn't resolved after then I was getting rid of the nexus and taking the 60$ loss instead of being stuck with this garbage screen nexus they sent me as a replacement phone
---------- Post added at 01:22 AM ---------- Previous post was at 01:21 AM ----------
electronixgimp said:
this worry's me mine will be here Thursday i don't wanna have to deal with returns shouldn't have to with a 400$ phone this kinda sucks ...
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That's exactly what I'm saying.
just gonna have to wait and see if its super bad i will do some yelling lol...
Yelling doesnt work. They are super firm on what they say and just redirect you to idiots that are higher up and don't listen. Just pray, pray and pray that u don't have to deal with samsung
Sent from my Galaxy Nexus using xda app-developers app
i guess that ill have to do sounds like its a pia grr ill keep my htc vivid just in case now lol if nexus disappoints Craigslist it goes
I've owned two GSM Gnex's and never had a issue with the screen. I hope the one I get Thursday is ok.
I went through a single replacement with Google then returned the replacement because it was worse than the original. If purple bothers you, a custom kernel - like Trinity - will definitely fix it. However nothing can be done about grain and banding. My suggestion is return the phone and don't bother exchanging it if the latter two bother you.
I have seen a good gnex side by side with mine and I want to cry - the other has no grain or banding at all - however i just don't have the energy to fight Samsung on this and play endless exchange game, and wish I'd just returned the phone to Google and gotten something else. For the record I have two dark bands - one vertical and one horizontal - crossing in the middle of the screen, in addition to a heavy dose of grain. Trinity wiped out all purple though.
nmp591 said:
I was pretty much set on returning my phone to Google and take the 15% restocking fee until this rep figured out the issue andhelped. She was honestly the last call I was gonna make and if it wasn't resolved after then I was getting rid of the nexus and taking the 60$ loss instead of being stuck with this garbage screen nexus they sent me as a replacement phone
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UMMM so how did she helped you with your issue?
How does the screen look bad? Is it in the dark or one of those tests or in normal conditions?
Sent from my Galaxy Nexus using xda app-developers app
Screwhead24 said:
UMMM so how did she helped you with your issue?
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Click to collapse
She actually saw that I wasn't out of warranty and deleted everything that was bs on the notes on my account. She set me up for another advanced replacement that nobody else would do
Sent from my Galaxy Nexus using xda app-developers app
Got mine yesterday no issues at all with screen. Guess I'm lucky. I do notice differences in dialer but that's the ics background I believe
Sent from my Galaxy Nexus using xda premium
why bought the GN when S3 is far more better?
zeke1988 said:
why bought the GN when S3 is far more better?
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Touchwiz....ew. That ugly home button was a deal breaker for me.
My screen only goes purple when set to the lowest brightness. Is that the normal "purple" behavior people are talking about? Otherwise there is a noticeable snap back into the greys around 5-10% brightness.
zephiK said:
send it back and get a new one or flash a kernel and change the colors.
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Click to collapse
Even if I could fix the colors (Which I doubt, they are so far off) there is an extreme amount of graininess to the screen. It's visible even on max brightness.
muyoso said:
My screen only goes purple when set to the lowest brightness. Is that the normal "purple" behavior people are talking about? Otherwise there is a noticeable snap back into the greys around 5-10% brightness.
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Click to collapse
Mine is purple even on max brightness. I've never seen a screen this bad in my entire life.
Long story, but I switched to Sprint from Verizon back in March after ten years. I purchased the White Epic Touch and sure enough my problems began. I had the phone 28 days and my screen goes out. Bam 35.00 for a refurb. I have that phone for 3 months and take ICS update. Everytime I plugged it to the charger my phone would overheat. Bam 35.00 fee for the tech to do factory reset and have the same problems when I left. I woke up two weeks ago to a black screen. No response. Bam 35.00 and they sent me a new one. I woke up today with a dim screen and find out my screen is burning out so these idiots try to charge me another 35.00 and I said no way! So after arguing with Sprint for about 4 hours they finally replace it then kindly say the phone is on backorder and it could be up to 30 days to receive it. I ask if they have any black ones in stock and they basically tell me im screwed until my name pops up om the list and a phone becomes available. I dunno, but this old boys about to take his 4 lines back to Verizon. More expensive and less hassle. Sprint is so lacking I never imagined. I knew there network was bad, but figured they made up for it elsewhere. Guess not! I figured up that since march I have spent around 21 hours in the Sprint store. I also figure that all those fees had I known I could have sold this one added that amount to what I have gave Sprint for a Gs3. Sad
Sent from my SPH-D710 using xda app-developers
ranup112 said:
Long story, but I switched to Sprint from Verizon back in March after ten years. I purchased the White Epic Touch and sure enough my problems began. I had the phone 28 days and my screen goes out. Bam 35.00 for a refurb. I have that phone for 3 months and take ICS update. Everytime I plugged it to the charger my phone would overheat. Bam 35.00 fee for the tech to do factory reset and have the same problems when I left. I woke up two weeks ago to a black screen. No response. Bam 35.00 and they sent me a new one. I woke up today with a dim screen and find out my screen is burning out so these idiots try to charge me another 35.00 and I said no way! So after arguing with Sprint for about 4 hours they finally replace it then kindly say the phone is on backorder and it could be up to 30 days to receive it. I ask if they have any black ones in stock and they basically tell me im screwed until my name pops up om the list and a phone becomes available. I dunno, but this old boys about to take his 4 lines back to Verizon. More expensive and less hassle. Sprint is so lacking I never imagined. I knew there network was bad, but figured they made up for it elsewhere. Guess not! I figured up that since march I have spent around 21 hours in the Sprint store. I also figure that all those fees had I known I could have sold this one added that amount to what I have gave Sprint for a Gs3. Sad
Sent from my SPH-D710 using xda app-developers
Click to expand...
Click to collapse
Ok.
Why are you posting it here?
General Forum. Does this not go along with anything in General??
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ranup112 said:
General Forum. Does this not go along with anything in General??
Sent from my SPH-D710 using xda app-developers app
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Click to collapse
Mmmm yes... It's general but you have to understand we are average Joe's like you. We can't do do anything about it. It would be best if you take it up to Sprint forums such as the links below:
http://www.sprintusers.com/forum/
http://community.sprint.com/baw/index.jspa
Good luck!
ranup112 said:
General Forum. Does this not go along with anything in General??
Sent from my SPH-D710 using xda app-developers app
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Click to collapse
Yeah but what is your purpose? We all know how customer service experiences are. Some are bad some are good.
Are you looking for some help or using custom roms and see if some of your issues can be fixed that way? I just don't see the reason behind you ranting on a development forum. I can see this in sprint community forums. Thats all.
Edit: And I am a BIG believer in never switching providers when something is working just fine with original provider. I work in fios tech support and whenever someone tells me that everything was working fine before switching and I hate your service... I always think in my mind.. Why the hell did you switch? Save 10-15 bucks vs the peace of mind of working service? Not worth it.
BluesRulez said:
Yeah but what is your purpose? We all know how customer service experiences are. Some are bad some are good.
Are you looking for some help or using custom roms and see if some of your issues can be fixed that way? I just don't see the reason behind you ranting on a development forum. I can see this in sprint community forums. Thats all.
Edit: And I am a BIG believer in never switching providers when something is working just fine with original provider. I work in fios tech support and whenever someone tells me that everything was working fine before switching and I hate your service... I always think in my mind.. Why the hell did you switch? Save 10-15 bucks vs the peace of mind of working service? Not worth it.
Click to expand...
Click to collapse
You know what's funny is 90 percent of the people that complain to you probably had to do a simple power cycle to get things working again.
Sent from my SPH-D710 using xda app-developers app
I'm a tech at Sprint and I think its kinda funny that every phone that you received craps out. I would say get TEP then you don't have to pay $35 for these issues. Don't rant about how Sprint is crap when you do not take advantage of all of your options.
Verizon does not offer on-site technicians . They would simply tell you buy another phone full price or go to asurion and pay a &150 deductible
Sent from my Genesis that does what Nintendon't
Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
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I would also say that I think the main stem of the problem with all the phones I have went through with Sprint is lack of qaulity control and proper training of employees.
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ranup112 said:
I would also say that I think the main stem of the problem with all the phones I have went through with Sprint is lack of qaulity control and proper training of employees.
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Click to collapse
Sprint does not manufacture the phones , Samsung does. However that's why we have good technicians who check for liquid damage, because if we don't we send them off to get refurbished and we endup giving a liquid damaged device to someone else.
That being said that's why its good to be honest if you liquid damaged a device. But people would rather lie and hope a tech just replaces it , and screw sprint and other customers just so they can get something for free.
Sent from my Genesis that does what Nintendon't
ranup112 said:
Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
Sent from my SPH-D710 using xda app-developers app
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Click to collapse
I don't work for sprint but I used to work for cingular wireless and afaik the store always wanted us to carry the latest devices so we could 'demo' them to the customers... think of it as eyecandy.
In fact, I had my own phone from sprint and another device from CW, I was not allowed to use my sprint device for obvious reasons but had to have whichever device from CW visible and sometimes using a BT headset for demo purposes. If I can recall correctly, those devices were written off once another one came up.
ranup112 said:
Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
I got 2 Epics last year in Oct, his and hers and had only one hicup in 11months, when the ICS update rolled out the wife wanted to try it, so she accepted the update and it did not go well, horrible battery life, apps not working weird charge cycles and a bunch of other fowleups, later I tried a couple of custom roms, but that was just a bandaid , phone was not a daily driver. Finally went back to gingerbread, the os that kept the phone reliable for 10+months with no issues what so ever. I had tried a couple of ICS releases myself and always wound up going back to gingerbread, needing a reliable phone on a daily basis I could not afford to leave home with a quirky phone that needs a charge every 6 hrs. I settled into a custom gb Rom that I have been running since April with no problems what so ever, wifeys Epic is on the same custom Rom. The only time we ever went back to sprint was to pickup a desk dock for the Epics.
Corporate sprint stores are usually more user freindly than privately owned stores, and I think if you go to a Corp store and plead your case in a nice manner you may get some satisfaction. The new phones the employees flash are just perks of the job, either huge discounts or free, don't let that get to you, besides it makes sprint look good. I have been with sprint since 2000 and have no complaints.
Give sprint another chance to make good. Good luck.
(No I do not work for sprint)
Pp
Sent from an infected GT-P5113 located inside a Mayan pyramid.
Thats a good way to look at it. I dunno maby I am getting all the bad apples. My wife is still on her first. Im old and not going to say how old but I just got here checking stuff out. Never rooted or modified any phone.
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You see it was a50/50 chance, your wife got the good phone, it can't be that bad, just approach it from a different angle. Hay I'm no spring chicken myself, I got grandkids, and proud of then I am. (The oldest is 9.)
Pp.
Sent from an infected GT-P5113 located inside a Mayan pyramid.
Just my 2 cents. I got the Original Epic on launch day and never had one problem with it. Got the Epic Touch on launch day and am still using it. I have not had one problem with it. With anything mechanical there is always going to be the possibility of failure. It is just a game of chance. I can guarantee you that there are people saying the exact same thing about Verizon, AT&T and TMobile. It just happens.
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gatesmarch123 said:
You know what's funny is 90 percent of the people that complain to you probably had to do a simple power cycle to get things working again.
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Click to collapse
No you are wrong about 90% just need to power cycle.
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BluesRulez said:
No you are wrong about 90% just need to power cycle.
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Click to collapse
I know how technical support goes... I did both tier 1 and tier 2 for U-Verse. And it's actually 95% of customers are not tech savvy so they call in for every single issue including a Wi-Fi password. Tier 1 technical support is basically a power cycle then transfer to tier 2 if the issue is still happening. Tier 2 does ALL the REAL technical support. Tier 1 is just a filter, which can't even do that correctly most of the time.
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Mattix724 said:
I know how technical support goes... I did both tier 1 and tier 2 for U-Verse. And it's actually 95% of customers are not tech savvy so they call in for every single issue including a Wi-Fi password. Tier 1 technical support is basically a power cycle then transfer to tier 2 if the issue is still happening. Tier 2 does ALL the REAL technical support. Tier 1 is just a filter, which can't even do that correctly most of the time.
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Click to collapse
Fios is not that way. I know time Warner is the way you are describing.
Sent from my SPH-D710 using XDA
FiOS is a fiber optic network similar to U-verse in the sense that you support IPTV, HSIA, and CVoIP.
I know how an ONT works, unless there is a major issue that requires a technician to physically repair the line... it is a simple toggle or reboot of the CPE.
Sent from my SPH-D710 using xda premium
Yes, sprint does suck, I've known more than any sprint tech or rep and they don't generally fix anything, water damage??? Seriously? Who cares if it's been water damaged, doesn't mean the phone won't work, that's why they have quality control refurb people... Yeah, I'm on sprint and I hate every day of it but ALL cell phone providers suck major ass and have you by the balls... I've been paying for 4g for over two years and have NEVER seen it and probably never will until my contract is up, again... Truth be told by the time I and the other 75% of America do see 4g from sprint, they'll put a cap on it and stop unlimited... If I were you and you don't like sprint, just keep going up through the chain and tell people strait up what's going on. If that's a no go, just change your prl and roam constantly until you get that "letter" in the mail... One rant to another, good luck...
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Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2
Wow, that's though. I send in my Device to samsung for a fix, and they fixed it with a "replaced PBA" comment, but I saw some people say they just send another one. Hopefully it's not a refurbished. I doubt they will be able to cancel the shipping, but if they an, most definitely swap the camera modules. Having those problems on the refurbished sucks. I could have fixed mine but I sent it in hoping Id get another one which didn't die after 2.5Hrs screen on time and 12 hours running time. Switch out the cameras if possible. I myself, if I get a bad one on saturday, I'll hate my descision but Im going to go for the 16GB nexus 4. Hate the limited storage and the on screen buttons that get in the way, but heck I'm not going to live 2 years with a faulty device
elesbb said:
Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2
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I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
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monkeypaws said:
I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
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Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
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elesbb said:
Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
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I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
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monkeypaws said:
I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
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So they want me to send this one back, and when they receive it, they will send another one back..
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If I get the original one back, does anyone know if they can tell I had it apart?
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I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
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MotorcycleKopp said:
I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
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Next phone I'm saying efff you to everyone. No warranty for me, no insurance either. I'm fixing it myself. Either way I'm losing money.
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elesbb said:
So they want me to send this one back, and when they receive it, they will send another one back..
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Did you call? Are they sending your original back?
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monkeypaws said:
Did you call? Are they sending your original back?
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I called. And they can't send the original back. But they want me to send the one I have now back and once they receive it they will send me out another one. And they said they made a note that it is my second replacement so they said hopefully it will be a brand new device.
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I took my phone to an official samsung showcase booth (literally a huge one) at the mall today. I asked a guy if his note 2 creaks because mine does very much. He took off the back cover and put it face down on the table, reapplied the back cover by pressing it on the table and slid the phone around in the process, and gave me back a screen full of scratches. He said "Nah, that wasn't me. The phone has gorilla glass." and walked away.
I call AT&T to attempt a warranty replacement because of poor build quality. They tell me that it's a sign of physical damage and I no longer have any warranty at all because of it.
So now I have a scratched note 2 that was once spotless and a crappy carrier that won't replace it because of Samsung's poor quality control.
Fml.
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SHould have stopped the guy and said, "hey wait, dont do it that way." I mean, I would have.
I did, he ignored me. He literally stayed silent and ignored me throughout my entire explanation and the process.
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Get hold of Samsung online and let them know what happened. Hopefully you got the employees name. Tell them the location and what he did. I'm sure they will replace your note 2. Never call AT&T for that type of crap. They don't care as you found out the hard way.
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I unfortunately didn't get his name, he didn't have a tag on. He was the manager though, and I know when he was working. One rep said "here speak to our manager, he might be able to help."
If this works, time to download triangle away.
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Ask him if you could see his phone. Test out how well it will handle a 50 foot throw across the store. Then walk away. Done..
Seriously though, I'd be pissed. Id say 90 percent of the people that work in stores like that don't know anything about the products they are even selling. That's why I hate going there. They talk to you like your a child, meanwhile I know more about the stuff that they make a living selling. Blows my mind.
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silentecho13 said:
I took my phone to an official samsung showcase booth (literally a huge one) at the mall today. I asked a guy if his note 2 creaks because mine does very much. He took off the back cover and put it face down on the table, reapplied the back cover by pressing it on the table and slid the phone around in the process, and gave me back a screen full of scratches. He said "Nah, that wasn't me. The phone has gorilla glass." and walked away.
I call AT&T to attempt a warranty replacement because of poor build quality. They tell me that it's a sign of physical damage and I no longer have any warranty at all because of it.
So now I have a scratched note 2 that was once spotless and a crappy carrier that won't replace it because of Samsung's poor quality control.
Fml.
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Did he have little tungsten shards on the table while he was doing that? I wasn't able to scratch my screen with a dinner fork.
Get your screen wet and scrub it real good, you might just have residue from whatever was on the table on there.
He had "brushed off" the table pretty roughly beforehand. I couldn't quite identify fine grains, but I know for a fact something was on the table. I'm a phone freak. I've never dropped or scratched a single phone because I intend on reselling them. The scratches he left are "twist" shaped or "ribbonlike" which directly relate to the sliding and twisting/panning motion he rotated the phone on while it was on the table.
Does anyone know who at samsung I should email? I don't think general support would read or bother working on a resolution to this issue..
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And this is what happens when you let Chuck Norris borrow your phone.
My question is who doesn't put a screen protector on there phone when they get it?
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I've never used screen protectors on any phone. I haven't had a display scratch either, I baby the hell out of my phones. I never put them face down either, idk why he wasn't smart enough to realize the potential damage when he did it.
He wasn't really chuck norris either, looked more like wiz khalifa Imo.
Well, here I am now trying to get this cheap screen protector to go on right to at least cover up the scratch lol.
I hope samsung does something about it, I'm really pissed.
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I just emailed Samsung's 'Voice of Customer' department with a lengthy, descriptive, and fairly intense email.
I'm waiting on a response, I'll update everyone as soon as I get it.
silentecho13 said:
I've never used screen protectors on any phone. I haven't had a display scratch either, I baby the hell out of my phones. I never put them face down either, idk why he wasn't smart enough to realize the potential damage when he did it.
He wasn't really chuck norris either, looked more like wiz khalifa Imo.
Well, here I am now trying to get this cheap screen protector to go on right to at least cover up the scratch lol.
I hope samsung does something about it, I'm really pissed.
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Ok I read thru everyone post.
Now my option for phone replacement if the scratches are not that bad. But to a phone guy like you sound like. Which is like me a minor scratch is a scratch. But not sure what state you live in.
But I would take it to a AT&T service center! http://www.att.com/esupport/article...=Warranty exchange locations#fbid=ysg3jCpnQgp
And tell them the phone keeps turning off on you or something. And they should send it thru some trouble shooting and may just replace it for you. But make sure you tell them that you really need a new 1. That's how I get mine replaced if I run into a problem..
But noticing that someone told you that your warranty was void. Not sure if they told you that at a store? But you were referring to a rep & a Mgr, so I'm sure you were at a AT&T store! Anyway if they didn't enter nothing in the computer about your phone and you have insurance on it you can get it exchanged at the service center. I've even taken a phone there that was messed up from flashing a bad Rom!
Just my 2ยข...:sly:
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seriously, I would file a police report. Sometimes you can do it online and it gives you more credibility.
I was told that my warranty was void by AT&Ts warranties department, as well as Samsung when I was connected to them by the rep.
I hung up and called again to repeat the process and the next rep said my warranty was void as well due to user damage.
I may just file a police report...
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silentecho13 said:
I was told that my warranty was void by AT&Ts warranties department, as well as Samsung when I was connected to them by the rep.
I hung up and called again to repeat the process and the next rep said my warranty was void as well due to user damage.
I may just file a police report...
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Wow that's crazy there. And you said that the Manager did this. Was it a corporate store? You know that makes the difference. When getting something taken care of. Personally I only deal with the Manager's when I'm doing anything in the AT&T store. I've even gotten a few rep fired for messing around with our account. Because we get a 50% discount on accessories. lol
I hope you get your problem fixed soon. Cause if it was me someone would be getting fired for carelessness. And me getting a new phone. Sometimes you have to go above& beyond. Meaning contacting corporate.. An e-mail goes a long way. To the right person.
Also you were mentioning, screen protectors. I use these and there absolutely Crystal clear!
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digitalcrash said:
My question is who doesn't put a screen protector on there phone when they get it?
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If you hang around these forums often enough, you'll realize that there is a cult of users here that believe that using a screen protector is for the devil... Or some sheet.
Edit:
I also use the same as banjanman as well. I like them a lot, comparable to Real Look. And they have an offer going that if you leave a review on Amazon, then follow their instructions to tell them that you did so, you get another pack of 3 for free.
So, 6 sps for $10.. Not bad.
Not a store but done over the phone. The warranty rep spoke to a supervisor who gave him this answer, and he said that the store would do the same thing since it's been 2 months and not within 14 days. I got this repeated to me by two reps on two phone calls.
Thanks for the tip on those screen protectors, I'm about to order them myself to cover up the scratch and put one on the replacement if I ever end up getting one.
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silentecho13 said:
Not a store but done over the phone. The warranty rep spoke to a supervisor who gave him this answer, and he said that the store would do the same thing since it's been 2 months and not within 14 days. I got this repeated to me by two reps on two phone calls.
Thanks for the tip on those screen protectors, I'm about to order them myself to cover up the scratch and put one on the replacement if I ever end up getting one.
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Well, my hope is that they didn't make a note on the account about the issue. So that maybe you can use the "my phone is messing up and I need a new one" story. But the probability is not in your favor.
Every time I call they ask me to hold so they can take notes for the account. So If I have to, I go to my local AT&T... Which is full of ex-walmart employees.
I don't advise it, but I've seen some intentionally brick their phones and blame it on the software update. High risk factor though.
Are you saying that this incident with the damage happened 2 months ago??
The incident happened today, a few hours ago. I meant that I've owned the phone for 2 months (and I had creaks since day 1), and I should have swapped it out for creaks within the 14 day 'buyer remorse period' according to the rep.
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