Touchscreen no response after first wake - G2 and Desire Z Q&A, Help & Troubleshooting

Hello @ All,
i have a specific problem with my Desire Z. For a few weeks my touchscreen is nonresponsiv on lockscreen when i wake up my phone.
So i cant unlock the phone. After i press off button and on button again, then the touchscreen is responsiv on the lockscreen.
This failure happens randomly, but when it comes, then i can repeat the failure.
I tested this with CyanogenMod 7.2, 7.1 . I run the phone with 7.2 or before 7.1 since last year, but the failure happens first since a few weeks. I buy the phone in december 2011.
I search the forum for an solution or a similar failure but did not find something like this behavior.
Please can someone help me or maybe someone knows an Answer?
p.s. Sorry about my bad english, because i am from germany.

Seems like Hardware faulty? Wiped already?

RedBaron106 said:
Seems like Hardware faulty? Wiped already?
Click to expand...
Click to collapse
I have wiped several times, installed 7.1 and 7.2 several times, but finally now i am back because after install the last time i do not install all apps i prefer and first i thought the problem app may be google drive, but after a while the phone acts like before with the same failure. After that i uninstall avast and now the phone seems to work fine.
i will check this for a few days and will post my experience.
thanks for reply

Are you underclocked or undervolted?

killj0y said:
Are you underclocked or undervolted?
Click to expand...
Click to collapse
How can i proof this in my System?

It seemed to be a fault with some apps.
first after i install the avast AV on my system it will happen again and after uninstalling it the failure goes away again.
then i choose to install another AV App (AVG free) but after a while the problem will come again and after uninstalling avg it will never happen since then.
does anyone else have such problems with those or similar apps?

Another important fact is that it really only happens when I have the phone longer carried in my pants pocket. I now have multiple antivirus apps and google drive repeatedly uninstalled and reinstalled and nothing helps.

Related

[Q] reboot random

Hello,
I had random reboot before with my leedroid 2.3b, and I had one also 30 minutes ago with AuraxTSense, so I'm asking if the cause is the rom or not.
When he reboot, he's not hot, I see it reboot sometimes and the phone was at normal temperature (approximately with my hands lol). it reboots max 1 time per day.
So I'm tellng myself that's it could be due to:
- radio
- S-OFF
- one app
For radio, I try tu update from 32.48.00.32U_5.11.05.14 to 32.47.00.32U_5.10.05.23, and I'll see.
For apps, the problem is that I would have not to restore all my apps, to see if one app cause it.
What do you think of it?
Thanks
My question to you is: what are you doing with your phone at the time it reboots?
Playing a game, navigating or browsing the web etc?
I just got my Desire back from htc with a new motherboard, it used to reboot randomly also. Now it doesn't anymore
Are you using SetCPU?
Could be an issue with the kernel, or how one of the SetCPU profiles handle the kernel during screen off (interactive I think?)
Or as fnotsje said, could be hardware related
fnotsje said:
My question to you is: what are you doing with your phone at the time it reboots?
Playing a game, navigating or browsing the web etc?
I just got my Desire back from htc with a new motherboard, it used to reboot randomly also. Now it doesn't anymore
Click to expand...
Click to collapse
Sometimes I do nothing...maybe it's due to an app services?
But with your old motherboard, it reboots several times per day, or like me?
eden2812 said:
Are you using SetCPU?
Could be an issue with the kernel, or how one of the SetCPU profiles handle the kernel during screen off (interactive I think?)
It's installed but not configured in smatass mode, you advise me to uninstall it and to test?
Or as fnotsje said, could be hardware related
Click to expand...
Click to collapse
What is surprising, that if it's that, i t should reboot many more times than one time per day no?
Thanks
thierry_b said:
Sometimes I do nothing...maybe it's due to an app services?
But with your old motherboard, it reboots several times per day, or like me?
Click to expand...
Click to collapse
It depended on the usage, if I used it alot, it'd reboot more than if I used it less frequent.
But I'm not sure it is the motherboard issue, because you're mentioning the phone is not hot when it reboots..
fnotsje said:
It depended on the usage, if I used it alot, it'd reboot more than if I used it less frequent.
But I'm not sure it is the motherboard issue, because you're mentioning the phone is not hot when it reboots..
Click to expand...
Click to collapse
Yes and always only one time per day, just one time maybe 2.
I desinstalled SetCPU, it changes nothing.
What do you advise me to do?
Wipe and install minimum apps, and see if I've that, and little by lttile, reinstall one new app...test few days again...?, it will be long :-(
Thanks.
Your phone shouldn't be rebooting randomly really. It's happened to me when I overclocked my CPU and played a game. It didn't like it at all. It sounds like something has buggered up somewhere down the line. If I was you, I would try quite a few more roms other than what you've tried. If it's still rebooting then it would need to get looked at by HTC or by going through you carrier (if they do it). That's what I would do.
GoogleJelly said:
Your phone shouldn't be rebooting randomly really. It's happened to me when I overclocked my CPU and played a game. It didn't like it at all. It sounds like something has buggered up somewhere down the line. If I was you, I would try quite a few more roms other than what you've tried. If it's still rebooting then it would need to get looked at by HTC or by going through you carrier (if they do it). That's what I would do.
Click to expand...
Click to collapse
With the minimum of apps, for example to see if it reboot or not?
Because if t's an hardware problem due to the radio, it censed to reboot even with few apps no?
For carrier as I'm at Orange like you, I think, they could change fastly my phone maybe. I will try that if anything works. You think that if I do that, I've to find an orange rom? I'm asking myself if they accept an HTC even restored with RUU.
Thanks
I have the same issue and ITS DRIVING ME MAD!!!!!!!!!!!!
I never experienced this with my stock ROM... so I firstly tried a gingerbread ROM... when it started... i then moved to a Sense Rom and still reboots occured... I'm now on my 2nd cooked sense ROM and still having reboots!!
WTF? is there a quick sollution?
thank you!
SO MANY follks seem to be having problems with [email protected]! Is there seriously no sollution to this or a common cause..?
had the same problem & is with HTC getting fixed
there are a few posts about it if you search - the only fix seems to be to send it to HTC for a new motherboard as some presume that it's overheating.
11 march still waiting on return of my Desire
I can relate to your issues. Mine kept rebooting when I tried to use the GPS. Like you I had mine rooted, S-off and was using a custom ROM.
After many tests, I downloaded a stock RUU, installed a different navigation app and once again, it rebooted.
Bottom Line: take it back. Its probably defective. Just make sure you're running a stock ROM. Download an RUU.

Phone just reboot by itself

Hi there.
Would like to ask a few questions regarding reboot issues.
1) It is normal for our device to self reboot itself?
2) How long can your device "stand" or "with-hold" itself without it rebooting? (if any)
I felt that it would be approximately every after 6,7 days. After this period there is a chance for my device to self-reboot. I tried several ROMs and it is the same outcome.
superstick1 said:
Hi there.
Would like to ask a few questions regarding reboot issues.
1) It is normal for our device to self reboot itself?
2) How long can your device "stand" or "with-hold" itself without it rebooting? (if any)
I felt that it would be approximately every after 6,7 days. After this period there is a chance for my device to self-reboot. I tried several ROMs and it is the same outcome.
Click to expand...
Click to collapse
HI BUDDY
its weird.... your device reboots by itself? when he wants?
2-my device never reboots by itself
i´m reading in a spanish forum that there´s people that has the same problem.. but in a htc diamond and desire....
one of them solved it flashing a different rom.... you tried??
when your device reboots its hot??
SEE YOU TOMORROW.. i´m a little bit drunken..LOLOL
Sent from my nokia 3210 running the worst simbyan with XDA app powered by LOL
Hey man. How are you doing? Lol.
Yup. I tried several of them. ARHD also has the same outcome. Well, it is just so random that it reboots itself. Example, when I am halfway sleeping, without me touching the phone, it can just reboot itself. I notice the device reboot because of the R2D2 sound of LeeDroid's ROM. Thats how I notice.
It is possible that be that some of you all out there experience the same thing, just do not realise while sleeping?
Mine reboots itself too. I've tried to narrow it down, and the only thing that I found was using the Gingerbread keyboard on 2.2.1. When I use the default I can go weeks without rebooting, but as soon as I use it, I get a reboot at least once a day. Maybe there is an app working against you. My thinking is an app that is on the SD card is triggering it. I think this way also because usually when my phone does reboot, I have an update waiting once it turns back on. I'm still troubleshooting, but if I find any solid answer I will keep you posted.
Hi bobbyphoenix
Reboot at least once a day?? I guess that is kind of abnormal isn't it. Lol. Yea, it is probably the some apps is not working properly that leads the device to reboot itself. Maybe the use of Task Killers(though I know it is not advisable to use), can help kill the apps that is triggering it. And hence able to solve the problem? That is what I am thinking about.
superstick1 said:
Hi bobbyphoenix
Reboot at least once a day?? I guess that is kind of abnormal isn't it. Lol. Yea, it is probably the some apps is not working properly that leads the device to reboot itself. Maybe the use of Task Killers(though I know it is not advisable to use), can help kill the apps that is triggering it. And hence able to solve the problem? That is what I am thinking about.
Click to expand...
Click to collapse
YEP BODY!!!!
how are u?
you solved the device´s problrem?
i´ve curiosity..
i staid reading about your problem and i found another possibility:
you can test if your phone has a trouble with the "safe mode"...
you know it?
safe mode its developed for to solve problems with the apk installed by the user...
finally the all the changes realized by the user since the first boot of your rom...
maybe tryin it your device don´t reboots.....
if don´t reboots you are more near of the solution... you did something that went badly...
see you soon... and @super... sorry again for my poor english LOL
Hi SERGI.3210, I am fine. what about you?
I have not confirmed yet, cause yesterday I have been rebooting the phone for few times. Flashed Kalagas Mixed theme (that's why). Lol.
Erm, what is that "safe mode"? Bootloader? It sounded like a solution to solve FC issues to me.
So far no issue yet. maybe after 6,7 days again. Lol. Well, it just reboot once. Did not actually reboot so many times all at once.

Random Reboots since JVB by OTA

This has happened to me twice while in my pocket since receiving the OTA a week ago. This never happened with ZV9 since getting the phone months ago.
Has anybody else seen this? Any ideas what this might be? Any apps to help figure out what's causing this? Is this related to the location service reboots that other phones on Jelly Bean like the Nexus were having?
I am not a big fan of Android version changes via "patching" for this very reason. I suggest doing a factory reset and see if it continues to happen.
Lokifish Marz said:
I am not a big fan of Android version changes via "patching" for this very reason. I suggest doing a factory reset and see if it continues to happen.
Click to expand...
Click to collapse
Good call, thanks for the input. I was considering doing that if it keeps up.
I'll probably root and unlock soon anyway once I have some time.
spackmanbr said:
Good call, thanks for the input. I was considering doing that if it keeps up.
I'll probably root and unlock soon anyway once I have some time.
Click to expand...
Click to collapse
I had this problem and it only happened after I had updated the Android Booster FREE app. I uninstalled Android Booster FREE (as it really wasn't useful, in my opinion anyway) and the problem disappeared. If you have this app installed maybe you can uninstall it and see if that solves your problem.
Thanks for the input, but I never use any apps of that nature, and no power saver apps either.

problem with keyboard htc one m8

after i update phone to 5.0.1 sometimes i have a problem with keyboard ,randomly they stopped work ,
when i tapping the place and keyboard should appear nothing happens.
after one or two minut going back :/
any experience with this,,
thank guys
i noticed the same thing...i had to reboot the phone few times...
Same issue here!
You can wait till christmas, but nothing works to get your keyboard back..except booting..
Yes same issue here. I've mentioned it not long after the Developer Edition received the OTA.
It's not even something that we can recreate, it's just completely random. It stays that way until a reboot and then it's fine again. Very irritating.
try to clear data in app settings, that work for me :/ 4 days no problems
vahica said:
try to clear data in app settings, that work for me :/ 4 days no problems
Click to expand...
Click to collapse
do other keyboards work?
vahica said:
try to clear data in app settings, that work for me :/ 4 days no problems
Click to expand...
Click to collapse
not an expert here; can you explain how/where/what?
Donky1973 said:
not an expert here; can you explain how/where/what?
Click to expand...
Click to collapse
go to ;
settings-apps-all-htc sense input- clear data
mxisme said:
do other keyboards work?
Click to expand...
Click to collapse
They've never worked for me... unfortunately.
vahica said:
go to ;
settings-apps-all-htc sense input- clear data
Click to expand...
Click to collapse
ah...the sense-input thing...makes sense...thanx!
No problems here.
Deleted cache but problem still occurs...randomly of course.... not that many times anymore though..
Donky1973 said:
Deleted cache but problem still occurs...randomly of course.... not that many times anymore though..
Click to expand...
Click to collapse
Hello, the same problem with the keyboard .On any firmware, I have 6 different firmware problem persists.
p . s . TEL Verizon
Still having this damn problem.. Anyone know if it's isolated to Verizon phones? I'm on Verizon 5.0.1 stock, both the HTC and Google keyboard do it. Completely random, about once every day to 2-3 days. So annoying.
I'm having trouble with my HTC one M8
vahica said:
after i update phone to 5.0.1 sometimes i have a problem with keyboard ,randomly they stopped work ,
when i tapping the place and keyboard should appear nothing happens.
after one or two minut going back :/
any experience with this,,
thank guys
Click to expand...
Click to collapse
I had a problem with the keyboard lagging which got worse after the lollipop update, I was considering a warranty claim or rooting the phone and then the microphone packed in and the decision was made, I called the network who advised me to send it to HTC for repair which I did, it also had a few sync problems too, I asked the technical support guy about this problem and he said it would have to be reflashed, I sent it to them and they did the work, replacement microphones, replacement receiver, replacement lower board, replacement rubber something or other which I was told is something under the screen, replacement camera and a few others and of course it was flashed, I got it back after 8 days expecting my otherwise brilliant phone to be as it should be as I have come to expect from HTC, I switched it on and did the initial stages of making it work, I let it restore the last backup I made (off the phone with faults) which reported had failed but it started to restore the backed up apps, settings and my contacts, everything restored to how I had it before minus a couple of apps and a few notification settings, I have been using it for 2 days now however the keyboard has not been fixed by flashing it, unless the errors could have been brought in by the restoration? I have experienced the screen freeze and start jumping, jumping to the all open apps page, keyboard lag, keyboard is inaccurate, I went into the EE shop and they said that it should go back to HTC again, I haven't tried to hard reset it and go back to the factory settings and not restore the backup image this time, I've never had any problems with the 3 HTC phones I've owned, it is a good phone otherwise
Damn, I just went back to Dev Edition and sure enough it happened to me. Has this ever been fixed? This is way too annoying for me.
Possible Fix
For what it's worth, I went into App Manager to clear the Sense Input data as suggested by a previous poster (thank you) but did not have a 'Clear Data' button. There was a 'Settings' button though where I was able to turn off HTC Sense Input, after which my Swype keyboard immediately started working again. First time I've been able to resolve this SUPER annoying issue without rebooting the phone. Time will tell if it's a real fix; I'll update this post if not.
Phone is a brand new M8, still on stock 5.0.1

Oneplus 5T suddenly lagging

Hi, so i've been using the Oneplus 5T for a year and just recently it started having issues with lag, making the phone unusable. I tried installing different roms without success(Oxygen OS Open Beta 23, Lineage OS 16, and Oxygen OS 5.1.4) and i have no idea what is causing it. This issue began while i was on the OOS beta 23 and it wasn't rooted, it just started behaving that way suddenly i didn't drop it or anything, also the screen blinks and start doing weird things sometimes. Did anyone had this issue? And what can be causing it? Thanks
Link to a video of my problem: https://youtu.be/17LOiftTf8w
Found the issue. Apparently it's caused by google play services, if i clear the data of the app the phone works fine and as soon as i install something from the store it starts lagging again
I always have this issue after finishing a clean setup on oxygen os beta. One restart for me solves and never returns.
same here
https://forum.xda-developers.com/oneplus-5t/help/help-op5t-lagging-ang-static-screen-t3894594
freyrnygaard said:
I always have this issue after finishing a clean setup on oxygen os beta. One restart for me solves and never returns.
Click to expand...
Click to collapse
Weird, i have this issue on every rom and restarting doesn't fix it, even the boot animation lags
gondia said:
same here
https://forum.xda-developers.com/oneplus-5t/help/help-op5t-lagging-ang-static-screen-t3894594
Click to expand...
Click to collapse
If you find a solution please let me know i ran out of ideas my fix with the play services stopped working, thanks
What the hell is that lag issue seriously ??
I was thinking to flash a custom kernel and ROM but would it solve the issue ?
And the issue is completely random as well.
I have the exact same issue. Starts when i download something from playstore, open camera after a while or transfer big files e.g transferring data through oneplus switch. I have tried everything i could and didnt help. Upgrades, downgrades, root, trimming storage, clearing cache etc. Nothing is helping. If anyone finds a solution please tell me too. Really frustrated ?
The problem occured on official ROM but it comes back even on Lineage OS 16 (official too).
Do you think it could be a hardware issue ? If not, how come this problem happens even when flashing an other ROM ?
meresis said:
The problem occured on official ROM but it comes back even on Lineage OS 16 (official too).
Do you think it could be a hardware issue ? If not, how come this problem happens even when flashing an other ROM ?
Click to expand...
Click to collapse
when this problem starts to me on the first time I flash an asop and for 4 weeks the problem solved and after that, its happen again till now on the last beta the problem happened to me once or twice a day.
gondia said:
when this problem starts to me on the first time I flash an asop and for 4 weeks the problem solved and after that, its happen again till now on the last beta the problem happened to me once or twice a day.
Click to expand...
Click to collapse
For me it lags all the time, the phone is unusuable. I can reboot, flash a new ROM ... nothing will solve it.
I had this problem for almost 3 weeks and no fix from Oneplus, so I will buy a new phone.
juanval1 said:
Weird, i have this issue on every rom and restarting doesn't fix it, even the boot animation lags
Click to expand...
Click to collapse
I had the same issue 2 months ago, I tried everything to fix the problem even did hard reset using oneplus' official program and it didn't work.
I came to a conclusion that it's a hardware issue so I sent my phone to repair and one week later I got my phone back fixed.
I recommend you to do the same if you still have warranty, the whole process took only one week. The customer service is really good.
Same problem here, my phone lags like a hell. Running omnirom pie
EugenStanis said:
Same problem here, my phone lags like a hell. Running omnirom pie
Click to expand...
Click to collapse
Is it like on the video that op posted?
Supersaan said:
Is it like on the video that op posted?
Click to expand...
Click to collapse
Not that much. I mean i can use my phone normally, but sometimes it lags a lot (not like in video, but still)
EugenStanis said:
Not that much. I mean i can use my phone normally, but sometimes it lags a lot (not like in video, but still)
Click to expand...
Click to collapse
Maybe try to reset your phone by using MsmDownloadTool, if that doesn't fix your problem then it must be a hardware issue.
Supersaan said:
Maybe try to reset your phone by using MsmDownloadTool, if that doesn't fix your problem then it must be a hardware issue.
Click to expand...
Click to collapse
Yeah i have done that, did not help me.
adeelazmat said:
I have the exact same issue. Starts when i download something from playstore, open camera after a while or transfer big files e.g transferring data through oneplus switch. I have tried everything i could and didnt help. Upgrades, downgrades, root, trimming storage, clearing cache etc. Nothing is helping. If anyone finds a solution please tell me too. Really frustrated
Click to expand...
Click to collapse
Yup also when you try to uninstall apps, i even tried running no gapps and that didn't help either
Supersaan said:
I had the same issue 2 months ago, I tried everything to fix the problem even did hard reset using oneplus' official program and it didn't work.
I came to a conclusion that it's a hardware issue so I sent my phone to repair and one week later I got my phone back fixed.
I recommend you to do the same if you still have warranty, the whole process took only one week. The customer service is really good.
Click to expand...
Click to collapse
The problem is that (not only i lost the warranty) but i'm not from the USA and sending them the phone is kind of hard and expensive, to the point that i think buying a new phone is cheaper. I reached to support anyways but i'm still waiting for a response after 3 days. What did they change on your phone?
juanval1 said:
The problem is that (not only i lost the warranty) but i'm not from the USA and sending them the phone is kind of hard and expensive, to the point that i think buying a new phone is cheaper. I reached to support anyways but i'm still waiting for a response after 3 days. What did they change on your phone?
Click to expand...
Click to collapse
I don't know what did they replace I didn't get any information about that. The screen is the same though they didn't change it, my guesses are either it's the motherboard or the motherboard to screen connector (it's called main flex I think, you can get on for about 3$)

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