Phone just reboot by itself - Desire HD Q&A, Help & Troubleshooting

Hi there.
Would like to ask a few questions regarding reboot issues.
1) It is normal for our device to self reboot itself?
2) How long can your device "stand" or "with-hold" itself without it rebooting? (if any)
I felt that it would be approximately every after 6,7 days. After this period there is a chance for my device to self-reboot. I tried several ROMs and it is the same outcome.

superstick1 said:
Hi there.
Would like to ask a few questions regarding reboot issues.
1) It is normal for our device to self reboot itself?
2) How long can your device "stand" or "with-hold" itself without it rebooting? (if any)
I felt that it would be approximately every after 6,7 days. After this period there is a chance for my device to self-reboot. I tried several ROMs and it is the same outcome.
Click to expand...
Click to collapse
HI BUDDY
its weird.... your device reboots by itself? when he wants?
2-my device never reboots by itself
i´m reading in a spanish forum that there´s people that has the same problem.. but in a htc diamond and desire....
one of them solved it flashing a different rom.... you tried??
when your device reboots its hot??
SEE YOU TOMORROW.. i´m a little bit drunken..LOLOL
Sent from my nokia 3210 running the worst simbyan with XDA app powered by LOL

Hey man. How are you doing? Lol.
Yup. I tried several of them. ARHD also has the same outcome. Well, it is just so random that it reboots itself. Example, when I am halfway sleeping, without me touching the phone, it can just reboot itself. I notice the device reboot because of the R2D2 sound of LeeDroid's ROM. Thats how I notice.
It is possible that be that some of you all out there experience the same thing, just do not realise while sleeping?

Mine reboots itself too. I've tried to narrow it down, and the only thing that I found was using the Gingerbread keyboard on 2.2.1. When I use the default I can go weeks without rebooting, but as soon as I use it, I get a reboot at least once a day. Maybe there is an app working against you. My thinking is an app that is on the SD card is triggering it. I think this way also because usually when my phone does reboot, I have an update waiting once it turns back on. I'm still troubleshooting, but if I find any solid answer I will keep you posted.

Hi bobbyphoenix
Reboot at least once a day?? I guess that is kind of abnormal isn't it. Lol. Yea, it is probably the some apps is not working properly that leads the device to reboot itself. Maybe the use of Task Killers(though I know it is not advisable to use), can help kill the apps that is triggering it. And hence able to solve the problem? That is what I am thinking about.

superstick1 said:
Hi bobbyphoenix
Reboot at least once a day?? I guess that is kind of abnormal isn't it. Lol. Yea, it is probably the some apps is not working properly that leads the device to reboot itself. Maybe the use of Task Killers(though I know it is not advisable to use), can help kill the apps that is triggering it. And hence able to solve the problem? That is what I am thinking about.
Click to expand...
Click to collapse
YEP BODY!!!!
how are u?
you solved the device´s problrem?
i´ve curiosity..
i staid reading about your problem and i found another possibility:
you can test if your phone has a trouble with the "safe mode"...
you know it?
safe mode its developed for to solve problems with the apk installed by the user...
finally the all the changes realized by the user since the first boot of your rom...
maybe tryin it your device don´t reboots.....
if don´t reboots you are more near of the solution... you did something that went badly...
see you soon... and @super... sorry again for my poor english LOL

Hi SERGI.3210, I am fine. what about you?
I have not confirmed yet, cause yesterday I have been rebooting the phone for few times. Flashed Kalagas Mixed theme (that's why). Lol.
Erm, what is that "safe mode"? Bootloader? It sounded like a solution to solve FC issues to me.
So far no issue yet. maybe after 6,7 days again. Lol. Well, it just reboot once. Did not actually reboot so many times all at once.

Related

[Q] reboot random

Hello,
I had random reboot before with my leedroid 2.3b, and I had one also 30 minutes ago with AuraxTSense, so I'm asking if the cause is the rom or not.
When he reboot, he's not hot, I see it reboot sometimes and the phone was at normal temperature (approximately with my hands lol). it reboots max 1 time per day.
So I'm tellng myself that's it could be due to:
- radio
- S-OFF
- one app
For radio, I try tu update from 32.48.00.32U_5.11.05.14 to 32.47.00.32U_5.10.05.23, and I'll see.
For apps, the problem is that I would have not to restore all my apps, to see if one app cause it.
What do you think of it?
Thanks
My question to you is: what are you doing with your phone at the time it reboots?
Playing a game, navigating or browsing the web etc?
I just got my Desire back from htc with a new motherboard, it used to reboot randomly also. Now it doesn't anymore
Are you using SetCPU?
Could be an issue with the kernel, or how one of the SetCPU profiles handle the kernel during screen off (interactive I think?)
Or as fnotsje said, could be hardware related
fnotsje said:
My question to you is: what are you doing with your phone at the time it reboots?
Playing a game, navigating or browsing the web etc?
I just got my Desire back from htc with a new motherboard, it used to reboot randomly also. Now it doesn't anymore
Click to expand...
Click to collapse
Sometimes I do nothing...maybe it's due to an app services?
But with your old motherboard, it reboots several times per day, or like me?
eden2812 said:
Are you using SetCPU?
Could be an issue with the kernel, or how one of the SetCPU profiles handle the kernel during screen off (interactive I think?)
It's installed but not configured in smatass mode, you advise me to uninstall it and to test?
Or as fnotsje said, could be hardware related
Click to expand...
Click to collapse
What is surprising, that if it's that, i t should reboot many more times than one time per day no?
Thanks
thierry_b said:
Sometimes I do nothing...maybe it's due to an app services?
But with your old motherboard, it reboots several times per day, or like me?
Click to expand...
Click to collapse
It depended on the usage, if I used it alot, it'd reboot more than if I used it less frequent.
But I'm not sure it is the motherboard issue, because you're mentioning the phone is not hot when it reboots..
fnotsje said:
It depended on the usage, if I used it alot, it'd reboot more than if I used it less frequent.
But I'm not sure it is the motherboard issue, because you're mentioning the phone is not hot when it reboots..
Click to expand...
Click to collapse
Yes and always only one time per day, just one time maybe 2.
I desinstalled SetCPU, it changes nothing.
What do you advise me to do?
Wipe and install minimum apps, and see if I've that, and little by lttile, reinstall one new app...test few days again...?, it will be long :-(
Thanks.
Your phone shouldn't be rebooting randomly really. It's happened to me when I overclocked my CPU and played a game. It didn't like it at all. It sounds like something has buggered up somewhere down the line. If I was you, I would try quite a few more roms other than what you've tried. If it's still rebooting then it would need to get looked at by HTC or by going through you carrier (if they do it). That's what I would do.
GoogleJelly said:
Your phone shouldn't be rebooting randomly really. It's happened to me when I overclocked my CPU and played a game. It didn't like it at all. It sounds like something has buggered up somewhere down the line. If I was you, I would try quite a few more roms other than what you've tried. If it's still rebooting then it would need to get looked at by HTC or by going through you carrier (if they do it). That's what I would do.
Click to expand...
Click to collapse
With the minimum of apps, for example to see if it reboot or not?
Because if t's an hardware problem due to the radio, it censed to reboot even with few apps no?
For carrier as I'm at Orange like you, I think, they could change fastly my phone maybe. I will try that if anything works. You think that if I do that, I've to find an orange rom? I'm asking myself if they accept an HTC even restored with RUU.
Thanks
I have the same issue and ITS DRIVING ME MAD!!!!!!!!!!!!
I never experienced this with my stock ROM... so I firstly tried a gingerbread ROM... when it started... i then moved to a Sense Rom and still reboots occured... I'm now on my 2nd cooked sense ROM and still having reboots!!
WTF? is there a quick sollution?
thank you!
SO MANY follks seem to be having problems with [email protected]! Is there seriously no sollution to this or a common cause..?
had the same problem & is with HTC getting fixed
there are a few posts about it if you search - the only fix seems to be to send it to HTC for a new motherboard as some presume that it's overheating.
11 march still waiting on return of my Desire
I can relate to your issues. Mine kept rebooting when I tried to use the GPS. Like you I had mine rooted, S-off and was using a custom ROM.
After many tests, I downloaded a stock RUU, installed a different navigation app and once again, it rebooted.
Bottom Line: take it back. Its probably defective. Just make sure you're running a stock ROM. Download an RUU.

[Q] Defy grinds to a halt

Really hoping someone can help me. I have had my Defy for a few months and have always been on a custom SBF but continue to experience problems with the Defy working amazingly for hours and then sometimes I turn the screen on and the Defy is working in some kind of super slow mode and opening anything takes ages, everything does eventually open so it’s not crashed but just going super slow!
I am currently on SBF 3.4.2-177 Nordic but have had the same problem on different SBF’s so either my phone has a hardware issue or its some software I have on my phone, I am currently on Beta 6 of CM7 and have had this issue on other betas of CM7 but have never heard of anyone else with this issue. The phone will sometimes go a whole day without the issue also which is weird. It is not overclocked either. When it goes into what I now call superslow mode I have checked to see what the processor and memory usage are and both are around 60% used not being topped out at all. I have even used StabiltyTest to test the memory and CPU when the problem is occurring and both run through fine.
I really would love to know if anyone else had a similar problem or if they know what is causing it or how I can find out what is causing it without removing every bit of software I use. The only piece of software I use regularly that runs in the background is Juicedefender so I am going to remove this now and see what happens over a few days.
Any help would be amazing
Many Thanks
Bob
Did you install the latest patch for the auto-brightness issue? or Did you turn off the auto-brightness?
Thanks for the fast reply I have already installed the latest patch for auto-brightness issue but still have the problem
Was the phone slow in the stock ROM? I mean that's really wired that the problem appears on each SBF
Hi mys_721x, I only had the stock ROM for a matter of days when I first had the phone so really cant remember but I am thinking I may have to go back to see if I do still have problems if no one else can suggest anything else. Cheers
I have this same problem. Only fix seems to be a reboot whenever it happens
bobdigby said:
Hi mys_721x, I only had the stock ROM for a matter of days when I first had the phone so really cant remember but I am thinking I may have to go back to see if I do still have problems if no one else can suggest anything else. Cheers
Click to expand...
Click to collapse
Same here, my phone suddenly becomes sluggish and unusable. Yesterday it was stuck on 100% cpu usage, I entered the task manager to see what was wrong and there wasn't any application that was using the cpu.
Only solution is to reboot everyday.
Glad to see I am not the only one, yea a reboot does the job sometimes it can be twice a day sometimes I don't see it for a few days, do you guys have juice defender installed by any chance as thats the only real program which stays running in my background which is extra to the roms I have used, cheers for your input, lets hope we can figure out whats going on.
Bob
Sent from my MB525 using XDA Premium App
I had it to in the past. When i tried to lock the phone it took long time and it wouldn't unlock for a wile 1-2min what is verry long if your waiting and afterwards scrolling was lame.
Don't know what I did, but it's gone now. Now only when out of memory(dhuu!)
I think I wiped it cleen, went to a 2.2 and didn't have it again, now on CM.
Do you see in spare parts any apps using mutch cpu?
Weirdest thing that happens to me..
Every hour/day the phone loads up some applications prepared to start when I turn on the phone..
That means that if I close say, tigertext or Skype, the following day, without turning off the phone, hey are running again.. wtf?
EDIT: A way of checking what's using the CPU, if you're on Froyo, is check the application manager to check for services CPU usage
Yea I have no idea what is causing it but little to no cpu usage when it happens, when I lock on cm7 the tv effect for screen off is super slow motion its really strange, did a clean wipe yesterday and did its first slow down today just before post, cheers
Sent from my MB525 using XDA Premium App
Anyone have any luck with this? Mine just seems to be getting worse and worse on CM7.
Update: I've opened a issue for this on Github. You can go there to post new information / symptoms so that hopefully it can be fixed: https://github.com/Quarx2k/android_device_motorola_umts_jordan/issues/204
Hi dasbin,
Since uninstalling Juicedefender from my phone I have not had this issue once, it has now been 3 days which is probably a record for me so I would say that it was causing me the issue, do you have juicedefender installed? I am now using green power it is much better so far.
Cheers

Touchscreen no response after first wake

Hello @ All,
i have a specific problem with my Desire Z. For a few weeks my touchscreen is nonresponsiv on lockscreen when i wake up my phone.
So i cant unlock the phone. After i press off button and on button again, then the touchscreen is responsiv on the lockscreen.
This failure happens randomly, but when it comes, then i can repeat the failure.
I tested this with CyanogenMod 7.2, 7.1 . I run the phone with 7.2 or before 7.1 since last year, but the failure happens first since a few weeks. I buy the phone in december 2011.
I search the forum for an solution or a similar failure but did not find something like this behavior.
Please can someone help me or maybe someone knows an Answer?
p.s. Sorry about my bad english, because i am from germany.
Seems like Hardware faulty? Wiped already?
RedBaron106 said:
Seems like Hardware faulty? Wiped already?
Click to expand...
Click to collapse
I have wiped several times, installed 7.1 and 7.2 several times, but finally now i am back because after install the last time i do not install all apps i prefer and first i thought the problem app may be google drive, but after a while the phone acts like before with the same failure. After that i uninstall avast and now the phone seems to work fine.
i will check this for a few days and will post my experience.
thanks for reply
Are you underclocked or undervolted?
killj0y said:
Are you underclocked or undervolted?
Click to expand...
Click to collapse
How can i proof this in my System?
It seemed to be a fault with some apps.
first after i install the avast AV on my system it will happen again and after uninstalling it the failure goes away again.
then i choose to install another AV App (AVG free) but after a while the problem will come again and after uninstalling avg it will never happen since then.
does anyone else have such problems with those or similar apps?
Another important fact is that it really only happens when I have the phone longer carried in my pants pocket. I now have multiple antivirus apps and google drive repeatedly uninstalled and reinstalled and nothing helps.

[Q][Help] Phone constantly "reboots", stock firmware, have logcat!

Alright, so my girlfriend's Samsung Galaxy S II started to go through these weird partial reboots several weeks ago (maybe even months). The phone would randomly go black, play the stupid shutdown/startup (dont remember which) jingle...then just simply be at the lock screen with a crossed out circle where the signal bars would be (for just a couple of seconds). When this happened, I used to just tell her to shutdown the phone, take out the battery, and let it sit for about 30 seconds, then put everything back together and start it back up. This seemed to work, which made me think it might have just been a software or at worst a memory issue of some kind.
This issue was always intermittent, but now, no matter what I do, it just keeps looping this "restarting" problem. I can't access any internal memory space from my computer because in the time it takes to connect, it just "reboots" again. I made a logcat of the phone up until the "reboot", and in doing so noticed that when I would browse the phone via adb shell, I saw no mount for the sd card...which then lead me to believe maybe it was an issue with that. I checked the sd card for corruption (and prior to even using it, checked that all blocks were read/writable (legit)), but that led nowhere.
Anyways, not having any idea where to go next, nor where to begin or what to look for in the 5000+ lined logcat, I turn to xda with hopes of getting some sort of help. Thanks in advance for any I get!
EDIT: Oops, some other important notes I didn't mention (other than in title); this is running stock firmware, only OTA. I tried once to upgrade her to ICS via Kies, but the upgrade would never complete. She also refused to let me root her phone...so unless there is a stock recovery mode, her phone has none...
bump, as its been a week and no responses. If anyone has any ideas or can figure out whats wrong from the logcat, please help.
Almost 3 weeks...no answer...isn't there at least 1 person who has an idea or can deduce one from the logcat? Pretty soon I'm gonna have to tell her to give up and get it "fixed" (ie, swapped for a refurb with most likely all her data lost)...
EarthBoundX5 said:
Almost 3 weeks...no answer...isn't there at least 1 person who has an idea or can deduce one from the logcat? Pretty soon I'm gonna have to tell her to give up and get it "fixed" (ie, swapped for a refurb with most likely all her data lost)...
Click to expand...
Click to collapse
Looking at the logcat if it is accurate the problem is overheating and it is shutting itself down. That's why it keeps rebooting from I read but I could be wrong. Also looks like it has wakelock issues. Lot of wakelock errors in logcat. Some app or apps are causing the wakelock issue find them and remove them that might solve the problem.
Sent from my SGH-T989 using Tapatalk
EarthBoundX5 said:
Almost 3 weeks...no answer...isn't there at least 1 person who has an idea or can deduce one from the logcat? Pretty soon I'm gonna have to tell her to give up and get it "fixed" (ie, swapped for a refurb with most likely all her data lost)...
Click to expand...
Click to collapse
i say try to odin back her phone to stock on here there a good post for it to get her back and if she had Gmail sync there shouldnt be a problem unless she really dont want to download everything again i say give odin a shot and then from there upgrade through kies its tricky you have to make sure you have 50% battery life or more and kies errrors out sometimes but it does work i update my friends phone as he does not like all the root stuff lol so i always your kies after a couple errors it will work and thats your best option if she doesnt want to loose anything kies will back it all up for her and are you sure that power button aint sticking sounds like you have a looping issue are you able to go into download mode or are you familiar with this ?
Idk how to read logcats but another idea could be you have the sticky power button issue. I think if it was overheating u would feel it and mention it in the op.
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
I used to have this problem when my phone was on ICS. I found that putting it back to GB, and using custom JB roms fixed it. I'd try those.
For starters, thanks everyone for the responses! After this long, its really great to see so many in one day!
richardlibeau said:
Looking at the logcat if it is accurate the problem is overheating and it is shutting itself down. That's why it keeps rebooting from I read but I could be wrong. Also looks like it has wakelock issues. Lot of wakelock errors in logcat. Some app or apps are causing the wakelock issue find them and remove them that might solve the problem.
Click to expand...
Click to collapse
Thats what I thought, because it seemed to get exceptionally hot before "rebooting"...at first...then I was noticing it "rebooting" when clearly cold. If it is indeed overheating like I had thought in the very beginning, is there anything I can do about it? What does it use for heat conductivity and displacement? And for that matter, I would think if it was overheating though, it would actually reboot, not the half-ass semi-reboot its been doing...
And what is wakelock exactly that it would cause an issue? Only apps I see using it are WootWatcher, KeyguardViewMediator and PowerManagerService.
krazierokz said:
i say try to odin back her phone to stock on here there a good post for it to get her back and if she had Gmail sync there shouldnt be a problem unless she really dont want to download everything again i say give odin a shot and then from there upgrade through kies its tricky you have to make sure you have 50% battery life or more and kies errrors out sometimes but it does work i update my friends phone as he does not like all the root stuff lol so i always your kies after a couple errors it will work and thats your best option if she doesnt want to loose anything kies will back it all up for her and are you sure that power button aint sticking sounds like you have a looping issue are you able to go into download mode or are you familiar with this ?
Click to expand...
Click to collapse
I would use odin...but the phone doesn't stay on long enough to do much of anything before "rebooting". Also, she is already using stock firmware + OTA updates. And her contacts are not what I am worried about, its her photos and such. This is the very reason why I hate internal memory for phones...
And I'm pretty sure its not a sticky power button, I had seen that being a common issue when researching before posting. And again, if I have not been clear, its not exactly "rebooting", just semi-rebooting; phone starts up, crap starts running, a min or 2 later, phone acts like its restarting (plays sound and all), then just comes back to the lock screen immediately...I can't really describe it much more than that.
And no, I'm not familiar with "download mode"
bzlik88 said:
Idk how to read logcats but another idea could be you have the sticky power button issue. I think if it was overheating u would feel it and mention it in the op.
Click to expand...
Click to collapse
Ya, like I said in the reply above this, I don't think its the sticky power button problem...but I could always be wrong. I only didn't mention over heating because I felt I did a good job of ruling it out.
DeliciousLimeJuice said:
I used to have this problem when my phone was on ICS. I found that putting it back to GB, and using custom JB roms fixed it. I'd try those.
Click to expand...
Click to collapse
Its running GB atm, never updated to ICS via Kies...
I wish I could help you further but i can say one thing, the rebooting that your describing is called a "hot reboot". I know what ur talking about and others will too if u use that term. Good luck.
Sent from my SAMSUNG-SGH-T989 using xda app-developers app

Random reboots

Im new in this nexus section...i'm asking why my galaxy nexus sometimes reboots? It has the latest 4.2.2 android version stock...it isnt the update, i think, because also before this happen...and when it reboots there's like a opened locket under the google logo....who can help.me? I tried also the nexus toolkit...but when i try to do something with fastboot the program says WAITING DEVICE forever...
Guys, please help!! Its really urgent!
Hi,
I think there are two reasons for random reboots:
1- overheating
2-lack of ram (many running proceses, so ram gets full, so it reboots.
Press the thanks button if I helped
blakstar said:
Hi,
I think there are two reasons for random reboots:
1- overheating
2-lack of ram (many running proceses, so ram gets full, so it reboots.
Press the thanks button if I helped
Click to expand...
Click to collapse
No, even when the battery isnt hot it reboots!!
and it is without any apps installed, only stock apps!! I did also a factory reset from settings..but nothing happened...
Searching on net, i read that the opened locket is the bootloader....is that causing random reboots? If yes, how to relock with toolkit? Beacause it says me WAITING DEVICE
isko95 said:
No, even when the battery isnt hot it reboots!!
and it is without any apps installed, only stock apps!! I did also a factory reset from settings..but nothing happened...
Searching on net, i read that the opened locket is the bootloader....is that causing random reboots? If yes, how to relock with toolkit? Beacause it says me WAITING DEVICE
Click to expand...
Click to collapse
No, unlocking the bootloader shouldn't do this. I have an unlocked bootloader, and I have this phone(xperia arc) for 5 months and I only had one random reboot and it was definitely because of lack of ram
blakstar said:
No, unlocking the bootloader shouldn't do this. I have an unlocked bootloader, and I have this phone(xperia arc) for 5 months and I only had one random reboot and it was definitely because of lack of ram
Click to expand...
Click to collapse
Yes but im talking about NEXUS and maybe its different!!
I used to have that happen all the time. I used to think that the phone sucked but my husband never had that happen with his. I compared the apps and wiped my phone, only installed what he had on there. It still happened. I was really beginning to get mad but I wiped it again. I Installed things one by one only allowing myself to install a new app only after it had gone a week with no nonsense. Yes, this was a painful process but I found the cause of my random reboots. I use Handcent. That alone isn't the cause. When I would get new sounds for my GN, I would have the option of making them a ringtone or a Handcent notification among other things. If I made Handcent notifications, that seemed to cause the problem. If I move a sound into the notifications folder and assign it to contacts in Handcent, everything has been fine.
I don't know if this helps your problem but some settings could affect unexpected things. Good luck!
Sent from my Xoom using xda premium
3devious said:
I used to have that happen all the time. I used to think that the phone sucked but my husband never had that happen with his. I compared the apps and wiped my phone, only installed what he had on there. It still happened. I was really beginning to get mad but I wiped it again. I Installed things one by one only allowing myself to install a new app only after it had gone a week with no nonsense. Yes, this was a painful process but I found the cause of my random reboots. I use Handcent. That alone isn't the cause. When I would get new sounds for my GN, I would have the option of making them a ringtone or a Handcent notification among other things. If I made Handcent notifications, that seemed to cause the problem. If I move a sound into the notifications folder and assign it to contacts in Handcent, everything has been fine.
I don't know if this helps your problem but some settings could affect unexpected things. Good luck!
Sent from my Xoom using xda premium
Click to expand...
Click to collapse
I did factory reset twice from device's settings, but nothing.
no one who can help? wow!!
I had random reboots on my Verizon GN running the OTA 4.1.1. I got so fed up with it that I went back to 4.0.4. I have had no problems or reboots since doing this.
Are you running Chrome or the stock browser? I've always had the random restarts on my N10, but only started seeing them on my GN after I started using Chrome around the time 4.2.2 came out.
gforce1963 said:
I had random reboots on my Verizon GN running the OTA 4.1.1. I got so fed up with it that I went back to 4.0.4. I have had no problems or reboots since doing this.
Click to expand...
Click to collapse
Reaally? How did you get back to 4.0 ics?
OP, read the return to stickied thread on general forum by efrant, if your problems still happen after restoring back to stock through fastboot, then you may have faulty hw.
Sent from my Nexus
bk201doesntexist said:
OP, read the return to stickied thread on general forum by efrant, if your problems still happen after restoring back to stock through fastboot, then you may have faulty hw.
Sent from my Nexus
Click to expand...
Click to collapse
why when i try to do something with nexus toolkit it says waiting for device?
Heeeeeeeeelp heeeeeeeeeeelp!
why no one can help in here?!?!?!
Do dmesg or logcat, maybe we can help resolving your problem or you can ask your phone service.
Sent from my MT27i using my finger
ahlulnugraha said:
Do dmesg or logcat, maybe we can help resolving your problem or you can ask your phone service.
Sent from my MT27i using my finger
Click to expand...
Click to collapse
How to make logcat??
Really a few people answers!
Bk201 handled it as always. Follow his suggestion. If that can't help you it must be PEBKAC.

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