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I had an issue with my old evo (Screen had white spots on it) and had it replaced with a refurbished one from sprint. Now, this replacement evo has a blown earpiece. My question is, is there any way to get them to give me a new one tomorrow at the store, or do I have to go in and have them order me a new one? (do they ship replacements on Saturday?)
Thanks in advance. This is very frustrating
From what I was told by the store when I had my pre u need to have warranty replacement 3 times or more within 6 months in order for them to offer u a new one
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I also remember when I had my Pre. It broke 4 times within 3 months, and I argued with him for a few minutes and he let me pick any phone that I wanted for free. Put up a fight and im sure they will give you a new one.
Lol just threat sprint over the phone by telling them your leaving them for the iphone some sprint employee told me to do that and it works!
-Swyped from my HTC Evo
Yea its also about getting the right person I've spent days arguing with sprint and got no results then I walk into a store in 5th ave in nyc they offer to replace with a brand new one so yea u defin have to put up a fight to get what u need
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Yeah, im gonna go in tomorrow after class and argue. I just chewed out someone on the phone over this and all she said was "go to the store to have it checked out, I'll write a ticket for you." This is my 3rd replacement from sprint. Hopefully they'll give me a new one tomorrow or a replacement on Saturday. I really dont want to wait til monday for it.
does it makes a difference? because i paid $700 , its still the same hardware right.
Standard. They almost always replace with refurbished units.
Yeah it will just be refurbished. Just like at some point someone will send theirs in and get your phone that u sent in just that fixed up
Sent from my Galaxy Nexus using XDA App
Sounds like you are getting a refurbished device. Typically they were owned by another customer at one time and returned. Verizon usually makes sure it works okay then sends it out as a refurbish. They are pretty much as good as a new one, for the most part, more or less, kind of okay, etc.
Sent from my Galaxy Nexus using xda premium
flameinthefire said:
does it makes a difference? because i paid $700 , its still the same hardware right.
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If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.
irishrally said:
If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.
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that actually makes me feel better thanks......
this is the issue with my phone ... and im not the only one.
http://androidforums.com/samsung-galaxy-nexus/448875-galaxy-nexus-clicking-noise-2.html#post3732578
Seems like a raw deal - pay for a new phone, it has a defect, take it back, get a used phone as a replacement
irishrally said:
If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.
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Edit: yeah, now that you mention it, the refurbished phone might actually have better quality...
Has anyone seen John Connor?
i had mine replaced recently and received a brand new one. granted, this happened about a week after i bought the phone("misplaced it - idiot"). it is surprising that they are sending out refurbs already though....
I would not accept refurbished. Demand a new unit its your right
Sent from my Galaxy Nexus using xda premium
i just hope it doesnt have any issues
hopefully the hardware buttons are not locked and it doesnt have android os eating battery issue or any other issue
I typically prefer refurbished devices (of anything, not just phones) You are basically getting a device that spent a few days with a quality control inspector who pointed out flaws that were later fixed.
I'm not on Verizon, but if there is a limited time to return the phone, and you are still within that time period, demand a new one.
i paid full price ($649 US) for my GNEX and had an issue with the screen. i took it back to Verizon and requested an exchange for a new one. the tech i spoke with was very nice but was dragging his feet. i reminded him (respectfully) that if he declined the exchange, i would simply return it (still in the initial return period), pay the restocking fee and then buy a new one. i spent the last 4 months dealing with problems on the Bionic and wasn't about to let Verizon screw me again. he agreed to exchange it for a new one at that point. of course, another option would have been to simply drive to a different store and try again.
if you purchased your phone from Verizon, i think you have an extended holiday period until 15 january to return/exchange it. i wouldn't accept a refurb within the first week since you paid full price.
Go to a Verizon. They replaced mine in store with a brand be one
Sent from my Galaxy Nexus using XDA App
When I got a replacement I received a new retail unit with all the included accessories in retail packaging.
Sent from my Galaxy Nexus using XDA App
flameinthefire said:
this is the issue with my phone ... and im not the only one.
http://androidforums.com/samsung-galaxy-nexus/448875-galaxy-nexus-clicking-noise-2.html#post3732578
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and this is my problem: http://forum.xda-developers.com/showthread.php?t=1418556
i called again and asked if it was refurbished they said no its "certified" which means that some costumer returned the phone because he or she didn't want it any longer. its not rebuilt. i don't know what to make of this i guess i will find out tomorrow
PhilDX said:
i paid full price ($649 US) for my GNEX and had an issue with the screen. i took it back to Verizon and requested an exchange for a new one. the tech i spoke with was very nice but was dragging his feet. i reminded him (respectfully) that if he declined the exchange, i would simply return it (still in the initial return period), pay the restocking fee and then buy a new one. i spent the last 4 months dealing with problems on the Bionic and wasn't about to let Verizon screw me again. he agreed to exchange it for a new one at that point. of course, another option would have been to simply drive to a different store and try again.
if you purchased your phone from Verizon, i think you have an extended holiday period until 15 january to return/exchange it. i wouldn't accept a refurb within the first week since you paid full price.
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heres the thing i purchased the phone from radioshack and this is my second device first one had rebooting issue and this one has clicking sound so i dont think they will give me another one so i told verizon that and they agreed to send me a phone but its "certified" w.e that means so lets see how this works out i will get it tomorrow i hope nothing is wrong with it
well my SIII that I received on the 21st is broken for good and won't power up.
I plan to exchange it for the same thing but my question is:
Does AT&T offer some sort of shipping me a new one then I return the broken one when it gets here? Or am I going to have to send mine out then wait for them to process and ship new one?
Appreciate the help.
i dont think any company do it without sending the phone back.
Why dont you take it to your local AT&T store and have them process an exchange?
Sent from my HTC One X using Tapatalk 2
They used to do it that way at one point. Not sure what they do now as its been a while since I've done I it. I've been shipped a phone from AT&T then shipped mine back ac tear receiving new one. If you didn't ship yours back they charged your account for the price of the phone. However I did notice a return shipping label in the box of my gs3.
Sent from my SAMSUNG-SGH-I747 using XDA
stumpyz9 said:
Why dont you take it to your local AT&T store and have them process an exchange?
Sent from my HTC One X using Tapatalk 2
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AT&T Store won't process an exchange because the phone was ordered online
AT&T generally sends you a new phone in the mail with a return mailer to send the old one back in. If the old one is never returned or if the damage / non working condition was caused by you then they will charge full price for the phone..
Call technical support and they will do the rest.. Now the question is do they have any in stock to mail?
If it won't boot because you a brick while root then cross your fingers that they don't notice or care..
Sorry getting used to the new Auto correct on this phone.
Sent from my SAMSUNG-SGH-I747 using XDA
I just called and they are saying they only shipped first for iphones. ha. So I have to either send it out and wait. Or wait for them to come in stock at a store.
Which would be the better route?
Call again because that is BOGUS!
AT&T does not do iPhone exchanges.. Even when it's within the the 30-day exchange period they still direct you to Apple or an Apple store...
I think they fed you a line because they don't have any in stock...
I warrantied a Note and a Skyrocket and both times they sent the new phone to me 1st with a return mailer included for the bad device to be sent back in...
raqball said:
Call again because that is BOGUS!
AT&T does not do iPhone exchanges.. Even when it's within the the 30-day exchange period they still direct you to Apple or an Apple store...
I think they fed you a line because they don't have any in stock...
I warrantied a Note and a Skyrocket and both times they sent the new phone to me 1st with a return mailer included for the bad device to be sent back in...
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They did the same when I had to exchange a couple Captivates. They are feeding you BS. They send you out one and then you send yours back.
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I dont see what the problem is for you to ship yours out first. You said it wont power on so you wouldnt be able to use it anyways
Sent from my HTC One X using Tapatalk 2
R u sure you charged the battery and see turning it on correctly. One push of the power button doesn't do it. You have yo hold it till you feel it vibrate.
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When I got my GS2 it was defective and they sent out a new one to me first and then I shipped my GS2 back to them. And the person who said if you order online you can't exchange at a store is wrong. As long as you ordered it from the att website you can exchange it at any corporate store. When I got my GS2 exchanged through the mail it was after they told me I could exchange it in store but the 3 by me didn't have it in stock(they were already pushing the Skyrocket instead) . One store wanted to exchange it with a Skyrocket so I said no and just did it over the phone.
Sent from my SGH-I777 using Tapatalk
they're pissing me off. Should I call back and ask why they can't ship a new phone first? If not what would be the better move:
1. Take shipping slip they emailed me and send mine out.
2. Wait and exchange it when stores get stock.
raqball said:
AT&T Store won't process an exchange because the phone was ordered online
AT&T generally sends you a new phone in the mail with a return mailer to send the old one back in. If the old one is never returned or if the damage / non working condition was caused by you then they will charge full price for the phone..
Call technical support and they will do the rest.. Now the question is do they have any in stock to mail?
If it won't boot because you a brick while root then cross your fingers that they don't notice or care..
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Not true, I have exchanged several phones to AT&T stores that I have ordered online. Never had any issues.
Many years ago, I had to do an exchange due to a faulty camera button on my phone. (This was like 2005... pre-smartphone days. I'm pretty sure they were AT&T at the time, although they might have switched to Cingular... not sure)
Anyhoo, I called up AT&T, the rep said no problem. Processed the exchange.
About an hour later, I get a text message from the rep telling me that she accidentally processed it as a new sale instead of an exchange, and to call 611 to sort it all out. So I called 611, and the new rep told me that when the new phone arrives, just reject the shipment. It'll get sent back to AT&T, and I'll be credited, and everything will zero itself out.
So, FedEx shows up, I reject the delivery, and I think all is well.
I ended up having to battle that charge for 6 months. AT&T claims that the phone never made it back to their warehouse. Said the phone was signed for. Turns out when I did the FedEx research myself, the phone DID make it back to AT&T, and the signature they saw was the signature from the original delivery.
But the AT&T reps wouldn't hear anything of it. They kept insisting that I was trying to pull some scam over on them. Apparently, tracking numbers and dates don't mean anything to them.
After 6 months of battling, I finally got a supervisor to credit my account as an act of good faith because I had been such a loyal customer. He acted as if he was doing me this huge favor. They still refused to admit that they had done anything wrong.
The ONLY reason I am still with AT&T today is because at the time, the other carriers had crap service in my area, and AT&T had the best phones.
My current contract is up in 3 weeks. I'm debating getting the GS3 with AT&T, or Verizon. Remembering this episode makes me want to lean towards Verizon.
But at any rate, the moral of the story is that whenever you ship something back to AT&T, make sure to get the tracking number, and don't just trust that they'll process it properly. Follow through!
Call them again. They will ask you to do a few things to make sure you have tried everything to get it to turn on. Once you go through that whole process they will set up an exchange for you. They will ship you out a phone and you ship yours back once you receive it. You will ship yours back in the same box. I have done it half a dozen times over the last 2 years with no issues.
Good luck
Exchange
vince24L said:
well my SIII that I received on the 21st is broken for good and won't power up.
I plan to exchange it for the same thing but my question is:
Does AT&T offer some sort of shipping me a new one then I return the broken one when it gets here? Or am I going to have to send mine out then wait for them to process and ship new one?
Appreciate the help.
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Click to collapse
I suggest to always add the asurion insurance, you never know what can happen at any given moment. Also if it is a warranty issue, your local at&t store will exchange it for free, as long as it's not physical damage.
jrbeatz1 said:
I suggest to always add the asurion insurance, you never know what can happen at any given moment. Also if it is a warranty issue, your local at&t store will exchange it for free, as long as it's not physical damage.
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Store will exchange it for you if there's a issue within 30 days.
You will have to contact customer care after 30 days and they will have you go through a bunch of hoops on the phone to try to fix the issue your having. If they can't fix it on the phone they send you another one and then you have to send yours back within 7-10 days otherwise they will add the cost of the phone to your bill.
The only time I can think of the store swapping it out after 30 days would be if there was a shortage of the phone at corporate, but then they would put a note in your account to do the swap for you at the store, but this phone isn't really hard to get your hands on anymore at this point, so I don't get that.
^^ I concure .. An OFFICIAL AT&T store .. no one of these mom and pop stores.. will exchange your phone automatically right there in the store as long as your are within there 30 day period .. in which you are.
My first SGSIII died within 1 week of receiving it from AT&T .. I walked into my local AT&T store and exchanged it that same day (as long as they have stock) .. you should have no problems at all.
I've had my GS3 for a few months now. A few days ago I noticed a single green pixel stuck in the "on" position. I was able to press and rub the screen enough that it went away. Well, now it's back and the pressing and rubbing doesn't help. I'd really like to fix this issue without the hassle of unrooting and returning/exchanging. I did install this free app called Dead Pixel Detect and Fix, which is suppose to help with stuck/dead pixels. I've ran the fix for two nights in a row and I have to say the green pixel is less noticeable, (if that's even possible). I may run it a few more times just to see if it diminishes even more, but has anyone else had this issue? Found success in fixing the issue?
After a few days my screen issue has not improved. I decided to go through the hassle of unrooting and returning my phone to Sprint. I called my local Sprint store this morning and was told by the woman working that since I don't have insurance I'd have to deal directly with the manufacturer, and send in my phone for repair or possible exchange. When I informed her that would leave me with out a phone, (for possibly a long while) she just acknowledged the fact and basically had the attitude of it's my problem to deal with.
Does this seem right to anyone? True I do not have insurance but it is clearly a manufacturer's or component defect of a 2-month old phone. Why won't Sprint send it back to the manufacturer and give me a loaner phone in the meantime? Any advice would be clearly appreciated.
Im not sure what you want Sprint to do for you. You don't have insurance what else is there left to be said? Maybe next time you get a new phone you'll have some type of insurance.
As far as a loner goes just look in Craigslist for cheap ass Sprint phone, I'm sure you could find one for 20 or 30 bucks.
Sent from my Nexus 7 using XDA Premium HD app
Do you work for Sprint? I don't think I'm being unreasonable. I'm not asking for Sprint to fork over a new phone. Just a loaner phone so I can send my phone to Samsung for repair.
Anyone else have any suggestions besides finding a 20 dollar phone on Craigslist. ?
Sprint sells refurbished phones on its website that reqhire no contract extension.
Sent from my SPH-L710 using xda app-developers app
Last time I had a manufacturers defect on a phone with Sprint, they ordered me another one and I kept mine until it arrived. You may check with the store and ask them.
Just Looking for input pros and cons to the following idea please.
I Pre-ordered my Gn2 through Bestbuy right when they opened on the morning of the 25th, I literally walked in the door as they opened and asked about the availability. The first person in the mobile section had no clue, the 2nd actually did a search. At first she couldn't find it but then after hitting refresh a few times she had it pop up in the system. Then she placed the pre-order right away, So I know I was literally the first person not only at that store but in my general area for the phone. So anyways to the point, I had this on pre-order and in the meantime of waiting I came up on some cash so I just went to my local Sprint store and Purchased one with my upgrade. NOW the Gn2 is available at Bestbuy and reserved under my name yet I am still under the 14day grace period with Sprint. So I could return it to Sprint with no harm no foul(no restocking fee and upgrade stays intact) and get $300 cash in hand. While picking up the Same Gn2(same color) at Bestbuy and drop it on my Bestbuy card(which it is pre-ordered on).
Now what are the Pro's and Cons to doing this for anyone who has purchased mobile devices and activated through their carrier at Bestbuy.
The MAIN pro I can think of is the insurance plan at Bestbuy not only covers more but when using the insurance you get a BRAND NEW phone off the shelf at BestBuy where as with Sprint you get a Refurbished or returned whiped phone.
Now I spoke with BestBuy and tried to cover most of my bases and found that If I choose to which I would after I activate the device I can go to Any ol' Sprint store after that for any reason(as if I purchased from them in the first place).
The only Con I can think of is I run the risk of getting a phone that could have an issue like with the S-Pen or something when the one I currently have is Flawless. And with that if I need to return it I might have to wait due to limited availability considering they just launched it today and will probably be limited for the next week(s). Granted I would obviously deactivate the current one in store at BB then activate the new and try and sit in the store for a decent amount of time and run through trial and error to attempt to uncover any issues in the meantime before I head back to Sprint to actually physically return the item.
I am planning on heading in today so any input as for Pros and Cons would be GREATLY appreciated.
Thanks
anytime you exchange your product you risk getting a bad one in return, but you could also just return it again. some of the funky spens just need to be adjusted. i posted on the GN 10.1 forums on how to do it.
the only real con you have is waiting in line to return the phone and pick up the others. worst case in my area it would take a few hours to do. you could always call and issue an rma, they'll give you 30 days to return it after you receive the return kit (at least they've done it for me in the past) and it doesn't affect your upgrade status.
$35 restocking fee at sprint
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I'd go with the option that saves you money and time.
bmoreboy02 said:
$35 restocking fee at sprint
Sent from my SPH-L900 using xda app-developers app
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Restocking Fee is only for an exchange not a return. If you are returning the device and want out of it, you get 100% back via the way you payed (credit card, debit, cash) and your upgrade remains intact(if you used one which i did). When you are taking it back because you don't like the device and want to swap it for another device say a gs3 then you pay a restocking fee. Which is pretty stupid they are saying if you want to return it and take your business else where you get a 100% refund w/ no penalty attached. However if you'd like to keep your business with them and grab a different device keeping the purchase in house they will charge you $35 restocking fee..
I double, triple checked the above information in store and with customer service because I was thinking of pulling the above mentioned scenario in OP. I mean hell if I can come out on top with the cash back in hand then pay before 6months with no interest or penalty for early pay off.
You would probably have to wait 30 days for sprint to put your upgrade stays back into the system so Best Buy could sell it to you at the upgrade price.
Just to let you know, take your receipt and phone into Best Buy. You don't have to purchase it from Best Buy to get the insurance!
Fyi, I used to work there =).
Sent from my SPH-L900 using xda app-developers app
Blankrubber said:
Just to let you know, take your receipt and phone into Best Buy. You don't have to purchase it from Best Buy to get the insurance!
Fyi, I used to work there =).
Sent from my SPH-L900 using xda app-developers app
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yes, do this. otherwise they'll need to call sprint to PM and you know how long that wait can be. your receipt will be proof of the lower price.
IMO it seems like you've already made a good decision. Your phone is paid for... Your done, no payments, interest, nothing hanging over your head. I'd consider all the time you will spend getting back to where you are now. As they say, time is money! Good luck.