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Wondering if i can get an opinion here. My epcic recentl suffered the fate of a broken lcd.....keyboard and bottom row keys on lcd still seem to work and it appears to be operating but the screen is jsut gone. Completley useless. Anyways , i was due for an upgrade and while i didnt wanna wait for a replacement or try going through asurion (they claim ive had too many replacments in a year (4 or 5) even though they replaced my last one.....through 8 conference calls lol).........i decided to use my upgrade and try out WP7 with the HTC Arrive. Im loving that phone however i do miss the epic....I want to try and get the screen replaced..... Will Sprint not help me becasue the Arrive is now the phone on my account?
Yes. You probably switched your insurance from your Epic to your HTC Arrive when you got the new phone right?. You can try to add a line to your account, add the Epic back to it with insurance and try that, but i'm not 100% on how that would work because it's not a new phone, it's a phone you're adding... so I'd say give em a call and ask, or if you have someone on the inside, get em to hook you up lol.
ZekeDev said:
Yes. You probably switched your insurance from your Epic to your HTC Arrive when you got the new phone right?. You can try to add a line to your account, add the Epic back to it with insurance and try that, but i'm not 100% on how that would work because it's not a new phone, it's a phone you're adding... so I'd say give em a call and ask, or if you have someone on the inside, get em to hook you up lol.
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Click to collapse
Actually I believe sprint has an unwritten rule, picky customers or overly rough customers that have 4 or more replacements are forced to switch to a crappy phone......just be happy they didn't give you the O.G. pre.....lol
Which reminds me, when I bought my epic I told them, I need to move my tep from my pre to my epic. The girl said, no worries both are now covered by tep. Did they change this policy? It was about 7 months ago.
Why dont you just buy a replacement screen? You can grab a phone for around $50 - $70 on ebay w/out a motherboard. I have an extra housing/screen(that was brand new), and like 4 sliders for mine, and it cost like $90 total.
ahh i was reading some places on the net that you can take it to a sprint repair store and have them fix it for only $35 , wich would be nice.....problem is im out of $$ till wendsday AND hesitant to spend money over 50 bucks on it cuz i now have the arrive.......the arrive is pretty damn nice....but i miss the samoled , the customization , the camera , and voodoo sound lol
I work for sprint. Just put the phone back on your line for a day and take it to the store. If the can they will fix it. $35 is for repairs our replacements for cust without insurance. And if the device its not active on am account. Or a vm line is active less than 30 days the store will not touch it.
Sent from my SPH-D700 using XDA App
Has anyone ever had any problems trying to get their phone fixed at a Sprint repair store? I had trouble with one employ, he wouldnt replace my evo for the white heat spots on my screen. I believe this is a manufacture defect so don't they have to replace it? And he was a **** to me assuming of my age and was asking if I rooted my evo. I ha e the newest ota update why would he ask, just because my phone can landscape and I had launcher pro, shows how much he knows about Android. Anyways I finally called customer care and they didn't hesitate to replace my phone. I go in today to have this same employ haras me with his questions of why I wanted it replaced??? I was upset and told him I didn't want a ****ed up screen... And the place got quiet, I get my replacement Thursday and also complaining about this store rep. He was the worst.
Sent from my PC36100 using XDA App
I'd simply replace the screen if I had the particular one your phone needed. Less hassle, happier customer, more money in my pocket for a repair vs an exchange.
Some men just want to watch the world burn.
Yeah I was about to do it my self, but I figured just take it to Sprint, Haha let's see when he burns in hell
Sent from my PC36100 using XDA App
I have this white heat spot on my phone, I never knew it was a defect. Can I get it replaced if I don't have the insurance?
same thing here, just my phone has been power cycling randomly. they at the store claimed its a lose usb port and FLAGGED my phone damaged beyond repair as if i broke it. now heres the kicker.....my phone has never had issues connecting to my laptop nor charging. yet its the reason its boot looping... they told me to claim it on insurance which means $100 out of pocket. HA! i called sprint and complained but they couldnt remove the flag so i can take it to another store....i had them credit my account 100 and had to file the claim..smh 3 days of complaining
fldash said:
I have this white heat spot on my phone, I never knew it was a defect. Can I get it replaced if I don't have the insurance?
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Click to collapse
It's not a known issue, so you'd have to pay $35 to get it replaced.
Damn reps act like they are the ****. Makes me mad because I paid all this money for my evo and I get back referb with Damn heat spots, the lady that helped me through customer service was nice and she said well ill send you an eticket to get it replaced, I say its manufacture defect because its not our fault the phone here white spots, so they should have to Atleast repair or replace, I didn't take no for an answer from this guy. He even said he was going to flag me for this so I can't get another replacement for the same issue. I will probably be back if I find a defect in my new replacement. I bet if that rep broke his phone he wouldn't hesitate to replace it himself, so why the hell do they act so ignorant?
Sent from my PC36100 using XDA App
Ya..I had mine replaced 6 months ago for same said reason. Last month my 3G borked and they replaced it with a refurb that booted up with the same issue..ordered another one..yep..exactly the same and the rep finally gave me a NIB 004 just two weeks ago. Two repairs in a year saved me $14 instead of paying the insurance every month.
Those spots actually grow over time, so if your under the 1 year I would recommend paying the 35+tax and make sure the replacement is not the same way. Best time to find it is on initial bootup, so watch them activate it. Better yet, ask them if you can, will also prevent an upgrade they may do.
Yeah I almost hit one for getting in my face
Sent from my PC36100 using XDA Premium App
That's that's what I was waiting for, I will keep this in mind if the next refurb is a fail. $35 to get me a new phone? I thought it was $50 I read mix number all over these forums, next time ill be paying that $35 instead of dealing with an ass hole of a rep lol, yeah my spots actually got worst while playing with my phone. Thanks
Sent from my PC36100 using XDA App
Yeah I feel you, he kept harassing me with his questions, I'm 19 yeah I know he might be thinking I'm just trying to screw them over, but still he didn't have to act that way, we be customers probably longer then he was even employed there, I hope I don't get someone like that again, most likely he will be there with my replacement.
Sent from my PC36100 using XDA App
dpilcher said:
Ya..I had mine replaced 6 months ago for same said reason. Last month my 3G borked and they replaced it with a refurb that booted up with the same issue..ordered another one..yep..exactly the same and the rep finally gave me a NIB 004 just two weeks ago. Two repairs in a year saved me $14 instead of paying the insurance every month.
Those spots actually grow over time, so if your under the 1 year I would recommend paying the 35+tax and make sure the replacement is not the same way. Best time to find it is on initial bootup, so watch them activate it. Better yet, ask them if you can, will also prevent an upgrade they may do.
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Click to collapse
So the 0004 hardware does not suffer from the heat spot issue?
dsf3g said:
So the 0004 hardware does not suffer from the heat spot issue?
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Click to collapse
I really can't say for sure, all my phones and the replacements that were ordered were all 003 versions. This is my first 004 (Edit: Second, my son's I picked up at Best Buy when it dropped to $50 is also an 004)and this one did not have the issue and is running just fine all around. I do however wish I had received the Nova screen instead of the Epson. I had heard it was not as bright, and that for sure is the case. Indoors it really looks great, but step outside....better look for some shade to see the screen. I can deal with that, just glad they finally took ownership of the manufacturer's issues and were never rude at any point.
Still, I'm in awe at how that many refurbs (for me anyway) in a row had the exact same issue and that it passed to go back into the replacement pool.
Those people are called Super Reps.
Sent from my PC36100 using XDA App
I'm a tech at a store also and the $35 represents getting a replacement phone without insurance compared to free if you do have insurance. If you take it to a service and repair store they should be able to replace the LCD for you in store, depending on which LCD you have.
so i just received my referb replacement and it was fine, i did get hardware 003, i was expecting 004. Well i get home to login into google account, and BAM!! bootloop all the way back to sprint repair store, the rep who helped me saw it and was shocked, so they hard rest and it kept doing it. Finally i just called the insurance to just get a new phone, well they said for $100 I could either get another referb or maybe a new one, they claim not to have control over that. i said to hell with all this, i called customer care and they are sending me another evo to my home. Damn just randomly reboots so annoying, why cant sprint just give me a new phone to get rid of me already haha. oh and i get a new otter box because my kick stand broke, sad day sad day!!
OK got a question..... about a month ago my wife lost her ep4gt. So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ...well 1 week later we find her old e4gt so now she has two.... my question is would I be able to hook up her old e4gt to replace my HTC EVO or is the old e4gt just a paper weight now???we both are on the same contract.......
You're better off selling the phone on craigslist and using the money towards a new phone.
Sent from my SPH-D710 using xda premium
radrian92 said:
You're better off selling the phone on craigslist and using the money towards a new phone.
Sent from my SPH-D710 using xda premium
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Click to collapse
now what if the buyer tries to verify the ESN what would sprint tell him......cause i sold my old HTC HERO and when i meet with guy he called sprint to verify that the ESN was good and wich is was cause i upgraded to my EVO
The exact same situation happened to me with my Nexus S 4g. I will give you a heads up...its an absolute hassle.
Reason is that Asurion flagged the phone ESN as "lost/stolen"
It took almost a week between calls to Sprint and Asurion to get the matter solved.
Good Luck.
Sent from my SPH-D710 using xda premium
HCdroid said:
The exact same situation happened to me with my Nexus S 4g. I will give you a heads up...its an absolute hassle.
Reason is that Asurion flagged the phone ESN as "lost/stolen"
It took almost a week between calls to Sprint and Asurion to get the matter solved.
Good Luck.
Sent from my SPH-D710 using xda premium
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Click to collapse
will they make me send one of the phones back to them??? or can me and my wife be rockin the e4gt??? lol
yotie said:
will they make me send one of the phones back to them??? or can me and my wife be rockin the e4gt??? lol
Click to expand...
Click to collapse
The 1st et is useless as the esn is now reported lost/stolen and can't be activated with sprint. Shoot me a pm and I may take it off your hands
yotie said:
OK got a question..... about a month ago my wife lost her ep4gt. So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ...well 1 week later we find her old e4gt so now she has two.... my question is would I be able to hook up her old e4gt to replace my HTC EVO or is the old e4gt just a paper weight now???we both are on the same contract.......
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Click to collapse
1. you shouldn't tell them you found your old phone. they might want it back
2. you can't use your phone on spint anymore. but i heard it can be used to flashed on boost mobile
3. you can sell it on criaglist as a bad esn phone. people will still buy it. or you can donate to one of our developers on xda.
yotie said:
OK got a question..... about a month ago my wife lost her ep4gt. So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ...well 1 week later we find her old e4gt so now she has two.... my question is would I be able to hook up her old e4gt to replace my HTC EVO or is the old e4gt just a paper weight now???we both are on the same contract.......
Click to expand...
Click to collapse
You can try to activated...but if assurion flag the esn as lost or stolen it's not going to work with sprint no more you can try to remove the flag but most then likely it's not going to work...you can try to sell it on Ebay for cricket...
Sent From My SAMSUNG GALAXY S II
In my past experience from earlier this year I lost my phone at the Airport. The airport ended up finding my package after like 3 weeks... I had reported it lost, so i got a new phone (Evo 3D). The ESN on the lost phone was clean for activation. I ended up playing it safe and selling it on Craigslist when I went on a trip like across the USA at new york lol! far away from Oregon.... Anonymous style to keep it freshly away from me.
If you processed the claim through sprint they will lock the esn specific to that phone from use. If you called assurion directly they don't always follow policy and may not have locked the "lost" phone.
Sent from my SPH-D710 using xda premium
Go to checkesnfree.com if it clears you're good to go
Sent from my SPH-D710 using Tapatalk 2 Beta-4
U should.sell.it
well I call sprint to check the esn..
FLAGGED..... lol... .oh well...guess I'll use it for a mini tablet at home or tether it off of my evo....thank-you for all your replys......
Being that u called asurion plus sprint its definately flagged. Next time just deal with asurion and leave sprint out of it. Asurion wont flag the esn unless u say its stolen. With my original epic i had a friend slap it out my hand by accident and i couldnt get sprint service center to fix it and it was only 2 days old. I was tight so i felt like why should i send it back if im coming out of pocket anyways? So i went online filed a claim put that i lost it and gave it to my friend so he can try it out. He activated it no problem but decided he'll stick to his evo. Now my bro has it and even got it fixed free by sprint when they started the in store repair thing. Too bad sprint ended that in like a month. My bro still has the phone on his line tho lol
Sent from my SPH-D710 using XDA
If you have the account owner(you or your gf) call sprint they can verify you were the purchaser and pull the flag off of it if you're nice, they will just pull up the esn to verify it was indeed the device you originally purchased and lost and then clear it out I've had it done a few times in the past when I've lost devices, actually had my evo flagged as lost twice and removed from my 5 year old hiding the damn thing up inside the couch where i couldn't see it and then I'd find it a few weeks later when I'd.move the couch to vacuum under it or once he stuffed it down into the back seat of the car and my wife found it when her purse spilled and her wedding ring fell in the same slot between the bottom and back of the seat. Just be warned its a bit of a hassle and may require calling several times til you get a rep willing to do it for you
Sent from my SPH-D710 using xda premium
Sell it on ebay. Epic touches with bad esns sell for at least 250. They can be flashed to boost, virgin, cricket, etc. I am running my epic touch on virgin. Can't beat $25 a month for service.
Sent from my SPH-D710 using XDA
yotie said:
So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ....
Click to expand...
Click to collapse
This is how I get all my new phones... You can hook it up no problem. An esn swap on you EVO line is all it takes.
As soon as you file the claim, it becomes the property of Asurion. In every replacement box they send out, they give you a return envelope to send your old unit back in case you should find it again. Technically attempting to reactivate or sell it would be insurance fraud if they decide to pursue it. Its better off being flashed to another provider that doesn't care where an ESN comes from.
aznssaiyan said:
As soon as you file the claim, it becomes the property of Asurion. In every replacement box they send out, they give you a return envelope to send your old unit back in case you should find it again. Technically attempting to reactivate or sell it would be insurance fraud if they decide to pursue it. Its better off being flashed to another provider that doesn't care where an ESN comes from.
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Click to collapse
How would Asurion know the person didn't just find it laying around somewhere? My old phone i reported lost is activated with no problem on my brothers account for about a year now..
Sent from my SPH-D710 using XDA
aznssaiyan said:
As soon as you file the claim, it becomes the property of Asurion. In every replacement box they send out, they give you a return envelope to send your old unit back in case you should find it again. Technically attempting to reactivate or sell it would be insurance fraud if they decide to pursue it. Its better off being flashed to another provider that doesn't care where an ESN comes from.
Click to expand...
Click to collapse
^^^^ Wow went through the whole thread looking for this guy and not till the very end did he pop up.... LOL
@OP, this is what you do- hold on to your phone or you can sell or donate to one of the developers in here if you are a chronic flasher. Most of the posts in here are spot on. If you only contact Asurion then your phone wont be flagged by Sprint since apparently the two don't talk all the time.
I am sitting on two phones that I purchased from people who thought it was a bad ESN but I have since turned one on to Sprint and the other I had checked and its also good.
I let the kids play with them, an Evo and a Evo 3D - I just made up a Google voice number for them and while in the home they can call all their friends or whatever. Then if we go out I just turn on the Hotspot and they can get market apps or make a call while I control everything. Also they can watch netflix - whatever it takes for a dad to get some PEACE and QUIET!
well my SIII that I received on the 21st is broken for good and won't power up.
I plan to exchange it for the same thing but my question is:
Does AT&T offer some sort of shipping me a new one then I return the broken one when it gets here? Or am I going to have to send mine out then wait for them to process and ship new one?
Appreciate the help.
i dont think any company do it without sending the phone back.
Why dont you take it to your local AT&T store and have them process an exchange?
Sent from my HTC One X using Tapatalk 2
They used to do it that way at one point. Not sure what they do now as its been a while since I've done I it. I've been shipped a phone from AT&T then shipped mine back ac tear receiving new one. If you didn't ship yours back they charged your account for the price of the phone. However I did notice a return shipping label in the box of my gs3.
Sent from my SAMSUNG-SGH-I747 using XDA
stumpyz9 said:
Why dont you take it to your local AT&T store and have them process an exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
AT&T Store won't process an exchange because the phone was ordered online
AT&T generally sends you a new phone in the mail with a return mailer to send the old one back in. If the old one is never returned or if the damage / non working condition was caused by you then they will charge full price for the phone..
Call technical support and they will do the rest.. Now the question is do they have any in stock to mail?
If it won't boot because you a brick while root then cross your fingers that they don't notice or care..
Sorry getting used to the new Auto correct on this phone.
Sent from my SAMSUNG-SGH-I747 using XDA
I just called and they are saying they only shipped first for iphones. ha. So I have to either send it out and wait. Or wait for them to come in stock at a store.
Which would be the better route?
Call again because that is BOGUS!
AT&T does not do iPhone exchanges.. Even when it's within the the 30-day exchange period they still direct you to Apple or an Apple store...
I think they fed you a line because they don't have any in stock...
I warrantied a Note and a Skyrocket and both times they sent the new phone to me 1st with a return mailer included for the bad device to be sent back in...
raqball said:
Call again because that is BOGUS!
AT&T does not do iPhone exchanges.. Even when it's within the the 30-day exchange period they still direct you to Apple or an Apple store...
I think they fed you a line because they don't have any in stock...
I warrantied a Note and a Skyrocket and both times they sent the new phone to me 1st with a return mailer included for the bad device to be sent back in...
Click to expand...
Click to collapse
They did the same when I had to exchange a couple Captivates. They are feeding you BS. They send you out one and then you send yours back.
Sent from my SAMSUNG-SGH-I727 using xda premium
I dont see what the problem is for you to ship yours out first. You said it wont power on so you wouldnt be able to use it anyways
Sent from my HTC One X using Tapatalk 2
R u sure you charged the battery and see turning it on correctly. One push of the power button doesn't do it. You have yo hold it till you feel it vibrate.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
When I got my GS2 it was defective and they sent out a new one to me first and then I shipped my GS2 back to them. And the person who said if you order online you can't exchange at a store is wrong. As long as you ordered it from the att website you can exchange it at any corporate store. When I got my GS2 exchanged through the mail it was after they told me I could exchange it in store but the 3 by me didn't have it in stock(they were already pushing the Skyrocket instead) . One store wanted to exchange it with a Skyrocket so I said no and just did it over the phone.
Sent from my SGH-I777 using Tapatalk
they're pissing me off. Should I call back and ask why they can't ship a new phone first? If not what would be the better move:
1. Take shipping slip they emailed me and send mine out.
2. Wait and exchange it when stores get stock.
raqball said:
AT&T Store won't process an exchange because the phone was ordered online
AT&T generally sends you a new phone in the mail with a return mailer to send the old one back in. If the old one is never returned or if the damage / non working condition was caused by you then they will charge full price for the phone..
Call technical support and they will do the rest.. Now the question is do they have any in stock to mail?
If it won't boot because you a brick while root then cross your fingers that they don't notice or care..
Click to expand...
Click to collapse
Not true, I have exchanged several phones to AT&T stores that I have ordered online. Never had any issues.
Many years ago, I had to do an exchange due to a faulty camera button on my phone. (This was like 2005... pre-smartphone days. I'm pretty sure they were AT&T at the time, although they might have switched to Cingular... not sure)
Anyhoo, I called up AT&T, the rep said no problem. Processed the exchange.
About an hour later, I get a text message from the rep telling me that she accidentally processed it as a new sale instead of an exchange, and to call 611 to sort it all out. So I called 611, and the new rep told me that when the new phone arrives, just reject the shipment. It'll get sent back to AT&T, and I'll be credited, and everything will zero itself out.
So, FedEx shows up, I reject the delivery, and I think all is well.
I ended up having to battle that charge for 6 months. AT&T claims that the phone never made it back to their warehouse. Said the phone was signed for. Turns out when I did the FedEx research myself, the phone DID make it back to AT&T, and the signature they saw was the signature from the original delivery.
But the AT&T reps wouldn't hear anything of it. They kept insisting that I was trying to pull some scam over on them. Apparently, tracking numbers and dates don't mean anything to them.
After 6 months of battling, I finally got a supervisor to credit my account as an act of good faith because I had been such a loyal customer. He acted as if he was doing me this huge favor. They still refused to admit that they had done anything wrong.
The ONLY reason I am still with AT&T today is because at the time, the other carriers had crap service in my area, and AT&T had the best phones.
My current contract is up in 3 weeks. I'm debating getting the GS3 with AT&T, or Verizon. Remembering this episode makes me want to lean towards Verizon.
But at any rate, the moral of the story is that whenever you ship something back to AT&T, make sure to get the tracking number, and don't just trust that they'll process it properly. Follow through!
Call them again. They will ask you to do a few things to make sure you have tried everything to get it to turn on. Once you go through that whole process they will set up an exchange for you. They will ship you out a phone and you ship yours back once you receive it. You will ship yours back in the same box. I have done it half a dozen times over the last 2 years with no issues.
Good luck
Exchange
vince24L said:
well my SIII that I received on the 21st is broken for good and won't power up.
I plan to exchange it for the same thing but my question is:
Does AT&T offer some sort of shipping me a new one then I return the broken one when it gets here? Or am I going to have to send mine out then wait for them to process and ship new one?
Appreciate the help.
Click to expand...
Click to collapse
I suggest to always add the asurion insurance, you never know what can happen at any given moment. Also if it is a warranty issue, your local at&t store will exchange it for free, as long as it's not physical damage.
jrbeatz1 said:
I suggest to always add the asurion insurance, you never know what can happen at any given moment. Also if it is a warranty issue, your local at&t store will exchange it for free, as long as it's not physical damage.
Click to expand...
Click to collapse
Store will exchange it for you if there's a issue within 30 days.
You will have to contact customer care after 30 days and they will have you go through a bunch of hoops on the phone to try to fix the issue your having. If they can't fix it on the phone they send you another one and then you have to send yours back within 7-10 days otherwise they will add the cost of the phone to your bill.
The only time I can think of the store swapping it out after 30 days would be if there was a shortage of the phone at corporate, but then they would put a note in your account to do the swap for you at the store, but this phone isn't really hard to get your hands on anymore at this point, so I don't get that.
^^ I concure .. An OFFICIAL AT&T store .. no one of these mom and pop stores.. will exchange your phone automatically right there in the store as long as your are within there 30 day period .. in which you are.
My first SGSIII died within 1 week of receiving it from AT&T .. I walked into my local AT&T store and exchanged it that same day (as long as they have stock) .. you should have no problems at all.
Hey guys, I have TEP and was wondering what they're replacing our phone with now. I'm asking because a few years ago I used to have a Mogul and needed to have that replaced, but they gave me another phone.
Anyway, has anyone gone through the process recently?
JSarella said:
Hey guys, I have TEP and was wondering what they're replacing our phone with now. I'm asking because a few years ago I used to have a Mogul and needed to have that replaced, but they gave me another phone.
Anyway, has anyone gone through the process recently?
Click to expand...
Click to collapse
It'll be a Epic touch 4G most likely.. but who knows.. I've heard some people recently say that they wanted to force an htc evo design on them.. do the claim online and it should tell you as you do the process.
That's what happened to me today.. They tried to fool me into believing the HTC Evo was a comparable phone to the Galaxy S2.. When I wouldn't budge they tried to get me to upgrade to the S3 by paying $260+ to buy out my contract and upgrade by signing another two year contract.. I'm pissed off.. I mean why do I pay insurance for?
Sent from another Galaxy
Ha that's why I think phone insurance is such a joke. Better of just saving that money and buying a used phone out right. All of my android phones have been used purchased on eBay or Craigslist and have never had any problems.
Sent from my SPH-D710 using xda app-developers app
I made a claim on mine the other day and they sent me an Evo 3D which wasnt bad but I just came from the 4G and wanted soemthing different so I complained a bit and they are now sending me a E4GT but I have to wait 5 days
My guess is that Sprint is going to run out the stock to Boost and other MVNOs... I know ours has been on back order status for MONTHS!
garwynn said:
My guess is that Sprint is going to run out the stock to Boost and other MVNOs... I know ours has been on back order status for MONTHS!
Click to expand...
Click to collapse
so you think i won't be able to get another Epic Touch?
JSarella said:
so you think i won't be able to get another Epic Touch?
Click to expand...
Click to collapse
If you raise enough of a stink, probably... but I'd say they're trying to run that stock out before the holidays. (More S3s, more $$$)
My screen shattered on my black E4GT a couple weeks ago. TEP offered me an original EVO 4G. I said no way, that's a two+ year old phone. They then offered me an EVO Design or a Motorola Photon. I refused. Four different people, including two people from their "Resolution Team" said there was nothing else they could do. My phone wasn't available. Fourth person offered me a supervisor. Within 30 seconds I was offered a white E4GT. Fine by me. UPS delivered it about 18 hours later.
jimmywisdom said:
My screen shattered on my black E4GT a couple weeks ago. TEP offered me an original EVO 4G. I said no way, that's a two+ year old phone. They then offered me an EVO Design or a Motorola Photon. I refused. Four different people, including two people from their "Resolution Team" said there was nothing else they could do. My phone wasn't available. Fourth person offered me a supervisor. Within 30 seconds I was offered a white E4GT. Fine by me. UPS delivered it about 18 hours later.
Click to expand...
Click to collapse
New or refurb?
Just call and talk to them.
Be persistent but don't try demanding anything from them or you will end up in a 10 call 20 person runaround.
Know your facts and f they try to offer you an inferior device call them out.
Remember... you will catch more bees with honey than vinegar.
Good Luck!
brooksyx said:
Ha that's why I think phone insurance is such a joke. Better of just saving that money and buying a used phone out right. All of my android phones have been used purchased on eBay or Craigslist and have never had any problems.
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It kinda is but if a month in your phone gets destroyed its totally worth it. No ones getting a Galaxy SIII straight out for 150 bucks etc. I lost my last phone the month after I took insurance off it. Bought another on ebay for like 30 bucks until my contract was up (not a smart phone).
The real idea long term when there are little to no replacements available is you have A phone that in general runs most of the software you had before. But yeah its often idiotic the choice they give you and it takes some doing to get a comparable phone. Your alternative choice is buying a phone for 100 bucks of Ebay that is nowhere near what you had, or just going without a phone altogether.
When insurance was introduced most phones didn't even do what these phones did there was less to lose, maybe your phone couldn't run this jar or that jar that was about it. Its a little more problematic now.
sigh, these guys suck.
I've tried talking to them, all they give me is the option to get a Nexus S 4G, the phone from which I paid 200 bucks to upgrade from. The E4GT is backordered, and they said a minimum of 7 days till they have a possibility of it being back in stock.
I don't understand how they can screw a customer who's had TEP for ages like this.
I'm going to give Executive Support a call, let's see what they can do.
They tried to pull that crap with me when I TEP'd my phone due to a faulty screen. They sent me an EVO 4G and said that it was the most comparable phone they had in stock. I told them I wasn't going to take a phone that was 2 years old when mine had just came out. They said it was all they could do and that they would be sending out the replacement phone within 24 hours.
A couple of days later I got my replacement phone, sure enough, it was an EVO 4G. I shipped it back, and here I sit with my faulty E4GT.
TL;DR TEP is garbage and you might as well outright buy your phones.
email Dan Hesse's office and file a complaint.
jefbal99 said:
email Dan Hesse's office and file a complaint.
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I don't have that email lol, i'll pm you for future reference.
But after two weeks of this, I finally got a E4GT, but the replacement they sent sucks, the GPS doesn't work at all, and the screen is really dim, they said they're sending me another replacement, but lets see how long this one takes.
At least I can make an receive calls for now/get my email lol. I'm canceling TEP after this, it's not worth the amount of money that I'm paying.
Tep cs is so easy to bs.. Im extremely anal about my phone if i get one mark on my phone i call them give them a reason bs excuse, i also master reset my phone to make sure they seen ive tryed that to "fix" my phone.... Lol... Ive learned what and what not to say to them... Once you figure them out its easy.. Same with otter box... I get a new case like every 2 months lol
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