Sony: Unlocking Bootloader/Warranty - Xperia Arc Q&A, Help & Troubleshooting

Hi I'm looking for some ideas on this issue.
So the events are something like this:
Sony: Unlocking the bootloader MAY void warranty
Sony: Try the ICS Beta - unlock your warranty! Come to Disneyland! :victory:
Sony: Clarification, may issues with phones are a result of modding so we won't honour the warranty
So what is it then? I own a Sony 2010, 2011 and now a 2012 device. But given the change of news, I'm concerned about unlocking the bootloader. I don't want to ruin the 2 year warranty of a new phone.
I asked Sony about this today and they said that a lot of issues they see with their phones are as a result of modding, so if the BL is unlocked, you lose your warranty and he even said he will not help me further with the issue (despite that they have an entire website dedicated to it...).
Any comments? Any personal stories; have you been accepted/refused warranty?

How about root ?
Sent from my LT15i using xda premium

I'm wondering how many of you here didn't root their phone and having bootloader locked ...
I got mine LT18i rooted and unlocked BL at the first day

Root is right and also whether unlocking bootloader is dangerous and may void your warranty instead.
Sent from my LT15i using xda premium

I hate having to ask about the warranty but it seems the issue is still unclear. People have reported returning phones to Sony with some being accepted after unlocking BL and some rejected.
I thought there must be some knowledgeable people in the Arc area, you guys were got an ICS beta ROM yeah? That's a tempting invitation from Sony to unlock the BL.

Related

Xperia Neo Unlock Bootloader warranty

Hello! If i unlock my bootloader on my xperia neo and then lock it again will i lose my warranty?(i want to root my phone and seems that OTA update is not working so i want to try the method wich implies unlocking the bootloader)Thanks in advance!
Yes you will, unlocking bootloader deletes DRM certificates so even if you relock, sony will be able to tell i beleve the payed method of bootloader unlock does not delete the certificates though
Sent from my R800i using Tapatalk
Hello.
To root your phone you just have to downgrade to a 2.3.2 rom with wotanclient, root with gingerbreak and do an OTA update (no danger during the update as long as your bootloader is locked)
AndroHero said:
Yes you will, unlocking bootloader deletes DRM certificates so even if you relock, sony will be able to tell i beleve the payed method of bootloader unlock does not delete the certificates though
Sent from my R800i using Tapatalk
Click to expand...
Click to collapse
Is DRM keys the only big issue? If so, I can see that that can be worked around. I asked Sony about this today and they said that a lot of issues they see with their phones are as a result of modding, so if the BL is unlocked, you lose your warranty. I don't want to ruin a 2 year warranty on new phone. Yet, as Doomlord pointed out, Sony offered users to test the ICS which involved BL unlock...I'm confused.

Info abou warranty

Hi i will be new to HOX , im curious in witch case i loose warranty.
Rooting void warranty?
Unlocking bootloader?
Sent from my LT26i
rooting will not void warrenty because if you remove it, they cannot tell it has been done.
unlocking bootloader (CAN) void certain parts of your warrenty because they can tell that it has been done
So ulocking BL and instaling kernels, roms without overclock and other cpu stuff should not void warranty if reverted back and relocked?
Sent from my LT26i
electrash said:
So ulocking BL and instaling kernels, roms without overclock and other cpu stuff should not void warranty if reverted back and relocked?
Sent from my LT26i
Click to expand...
Click to collapse
Yes, it will. You lose your warranty when you unlock the bootloader. When you revert back it will say Relocked instead of locked in Hboot.
Sent from my HTC One X using Tapatalk 2
In most cases you will lose warranty for unlocking the boot loader. But a number of people have managed to claim warranty on unlocked phones. It all depends on your local service center.
Thank you guys, looking forward to buy HOX and learn hboot, and all other HTC specific stuff.
Hope to talk with you i near future.
Sent from my LT26i

Unofficial way to unlock bootloader xperia s

is there a way to unlock unofficially the bootloader ?
Why would you need to Unlock Bootloader Unofficially? You can unlock your Bootloader officially from HERE.
pharix said:
Why would you need to Unlock Bootloader Unofficially? You can unlock your Bootloader officially from HERE.
Click to expand...
Click to collapse
Because I don't want to lose warranty...
Mikyno said:
Because I don't want to lose warranty...
Click to expand...
Click to collapse
You lose the warranty if you UNLOCK your bootloader, officially or unofficially. But you can always relock the bootloader if you want to keep warranty.. Refer here http://forum.xda-developers.com/showpost.php?p=23188292&postcount=2
I don t think you will keep the warranty, relocking bootloader, because is an unofficial way.
I like so much to read perfect people...
Every person who has unallowed unlockable bootloader have no other option than to look for an unofficial way... so the question about this it's pure hypocrisys.
For now does not appear to exist a solution...
Sent from my LT26i using xda app-developers app
nrdl said:
I like so much to read perfect people...
Every person who has unallowed unlockable bootloader have no other option than to look for an unofficial way... so the question about this it's pure hypocrisys.
For now does not appear to exist a solution...
Sent from my LT26i using xda app-developers app
Click to expand...
Click to collapse
What did you want to say ? I've only asked something that I was curious to know, because I don't want to lose warranty to flash an AOSP ROM. Samsung is easy to mod .. I miss my old phone
Mikyno said:
Because I don't want to lose warranty...
Click to expand...
Click to collapse
Just a note about the warranty. Unlocking your bootloader will NOT void your warranty. Yes Sony will know if you unlock and you will lose drm keys. Sony will still honor warranty for bad parts and workmanship. However if it's unlocked they will be more picky about claims. Say your phone unlocked with custom kernel and have overclocked. If you cook the cpu by running to hot, that is your fault and Sony won't cover. But say you get some yellow tint (like XS got) in screen Sony will repair.
alinuredini said:
You lose the warranty if you UNLOCK your bootloader, officially or unofficially. But you can always relock the bootloader if you want to keep warranty
Click to expand...
Click to collapse
Re-locking should have no effect on warranty. It might however allow the use of pc companion again.
From the Sony developer website for unlocking bootloader
Technically Sony says this...
Notice the MAY void warranty. Not WILL or AUTOMATICALLY or ABSOLUTELY voids warranty.
~Jaramie
Sent from my ION
People who have bl unlock allowed: NO
Will obvious need an unofficial way to unlock bl.
As far as I know, no news about that... unfortunately
Sent from my LT26i using xda app-developers app

[HELP] unlock bootloader without warranty void..

Is there any easy way to unlock bootloader without void our warranty?
One more question, can i unlock my bootloader Xperia SL using Xperia S guide?
Thanks for ur help..
Sent from my LT26ii using XDA Premium HD app
Bootloader Unlocking without Warranty void is not possible.
Member90 said:
Is there any easy way to unlock bootloader without void our warranty?
One more question, can i unlock my bootloader Xperia SL using Xperia S guide?
Thanks for ur help..
Sent from my LT26ii using XDA Premium HD app
Click to expand...
Click to collapse
Bootloader unlocking voids warranty but you can relock the bootloader. By doing that you get back your warranty..
Press thnx if I helped.
Sent from my ST18i
"Bootloader unlocking voids warranty but you can relock the bootloader. By doing that you get back your warranty." -Wrong information.
You do not get the warranty back even after you relock the bootloader.
Because bootloader unlocking will result DRM keys loss and also the IMEI number is logged by SONY, so even if you relock the bootloader that KEY can not be restored. So SONY can track it easily.\
So warranty remains void.
auni said:
"Bootloader unlocking voids warranty but you can relock the bootloader. By doing that you get back your warranty." -Wrong information.
You do not get the warranty back even after you relock the bootloader.
Because bootloader unlocking will result DRM keys loss and also the IMEI number is logged by SONY, so even if you relock the bootloader that KEY can not be restored. So SONY can track it easily.\
So warranty remains void.
Click to expand...
Click to collapse
Didn't know that..
Well thnx for the info bro..
Sent from my ST18i
auni said:
"Bootloader unlocking voids warranty but you can relock the bootloader. By doing that you get back your warranty." -Wrong information.
You do not get the warranty back even after you relock the bootloader.
Because bootloader unlocking will result DRM keys loss and also the IMEI number is logged by SONY, so even if you relock the bootloader that KEY can not be restored. So SONY can track it easily.\
So warranty remains void.
Click to expand...
Click to collapse
This is not completely accurate.
Actually if you read from Sony's web page here http://unlockbootloader.sonymobile.com
It says
" Important information
Please note that you may void the warranty of your device and/or any warranty from your operator if you unlock the boot loader. See your device's warranty statement for details. Additionally, due to the modified device software, Sony’s repair network will likely have to replace key components before it can properly test, repair and verify your device using our repair tools and software. Consequently, if Sony performs a warranty repair, Sony will likely charge you a significant service fee for the additional costs caused by your modification of the software."
Clearly it states MAY.
From Jaramie's LT28at
ToledoJab said:
This is not completely accurate.
Actually if you read from Sony's web page here http://unlockbootloader.sonymobile.com
It says
" Important information
Please note that you may void the warranty of your device and/or any warranty from your operator if you unlock the boot loader. See your device's warranty statement for details. Additionally, due to the modified device software, Sony’s repair network will likely have to replace key components before it can properly test, repair and verify your device using our repair tools and software. Consequently, if Sony performs a warranty repair, Sony will likely charge you a significant service fee for the additional costs caused by your modification of the software."
Clearly it states MAY.
From Jaramie's LT28at
Click to expand...
Click to collapse
I know that, read this a long ago.
I've confirmed from one of the SONY Moderators from SONY official forum, then i posted the info.
auni said:
"Bootloader unlocking voids warranty but you can relock the bootloader. By doing that you get back your warranty." -Wrong information.
You do not get the warranty back even after you relock the bootloader.
Because bootloader unlocking will result DRM keys loss and also the IMEI number is logged by SONY, so even if you relock the bootloader that KEY can not be restored. So SONY can track it easily.\
So warranty remains void.
Click to expand...
Click to collapse
Although Sony logs the IMEI number, you still may not lose your warranty. It depends on which country you are in. For example : -
I had bricked my Xperia mini ST15i's touchscreen ( had unlocked bl the official way ). Just flashed stock rom with flashtool, relocked bootloader and gave it to Sony. In India, they didn't check a thing. I just told them that I had bricked it while upgrading to ICS with SEUS
Within a month, I got a new screen replacement absolutely free within my warranty period.
Yes could be a country issue too. You got lucky bro i guess, that they didn't check
In India all the cities got separate service centers or is it state wise?
auni said:
Yes could be a country issue too. You got lucky bro i guess, that they didn't check
In India all the cities got separate service centers or is it state wise?
Click to expand...
Click to collapse
I think that it is city-wise because the Sony guy told me that he had sent my phone to the local service center in a nearby city.
i read of several people that only relocked bootloader and they sent phone to service center without any problems
Depends what country your in as to what rights you have. In Australia i got my screen replaced with unlocked bootloader and no receipt. As Sony says this *may* void your warranty, it also may not. If something happens and is not directly resulting from flashing, then i would argue with Sony that unlocking the bootloader is irrelevant as the phone is defective.
My phone was fixed under even though Sony said no, i said OK ill contact ACCC, Sony said OK we'll fix it as a gesture of good faith. I assume good faith means 'damn this guys knows his consumer rights'.
Sent from my Xperia S using xda app-developers app

[Q]Need information related to bootloader unlocking

Hey guys
First of all I hate to open new threads
Then I searched about it and didnt got any result
So back to the topic
We hav to give our IMEI number to sony for bootloader unlock code so my question is when I send my device to Sony repair center they will know about my bootloader unlock or not?
Or will I face any warranty issues
Thanks
Sent from my C6502 using XDA Premium 4 mobile app
alkesh95 said:
Hey guys
First of all I hate to open new threads
Then I searched about it and didnt got any result
So back to the topic
We hav to give our IMEI number to sony for bootloader unlock code so my question is when I send my device to Sony repair center they will know about my bootloader unlock or not?
Or will I face any warranty issues
Thanks
Sent from my C6502 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If you unroot and relock your BL, they won't know you unlocked it.
The fact, that you requested the unlock code doesn't prove anything
In order to completely factory relock you device, you should first back up your TA partition before unlocking!
--> http://forum.xda-developers.com/showthread.php?t=2292598
That's right, you just get your unlock code, that doesn't automatically unlock your device. I recently got my phone back from repair, although I unlocked (and relocked) my bl I got a replacement phone, I didn't loose warranty.
Also, if you unlock, sony says you MIGHT loose warranty. I'm quite sure that they'll replace your device in case of hardware defect.
Xperia ZL, 4.3 Stock (.101), rooted
Problem solved thanks
Sent from my C6502 using XDA Premium 4 mobile app

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