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I was wondering if anyone else has this issue:
I notice that my phone sometimes makes loud pop noises when phone connects during phone calls.
It does not happen when dialing sprint voicemail , *2 or google voice mail .
It appears to happen when dialing certain landline numbers and certain verizon cell phone numbers.
I have read that some people who have the original epic 4g had experienced clicking and popping noises on phone calls.
However, I have not read anything of anyone who has the epic 4g touch having these issues.
Your input is Greatly Appreciated.
Sent from my SPH-D710 using XDA App
Fyi ...here is a link to this issue on the original epic 4g ..
http://forum.ppcgeeks.com/sprint-epic-4g/140584-epic-4g-weird-popping-noise.html
Sent from my SPH-D710 using XDA App
I have this problem too.
I mostly dial Verizon cellphones and I do believe that is when I have this problem most often.
I'll start to take more notice of the types of calls I am placing when this happens to me.
Not sure if its a phone problem, or a Sprint problem?
Could it be the default voice encoder? Default is EVRC. I just changed mine to 13K and I'll see if it makes a difference in the next few days. Then I'll try 4GV as well. (unless someone wants to let me know this is a waste of time testing?)
EDIT: the popping noise we had on the Epic 4G was the actual speaker. It physically made popping/clicking noises. I had that as well. But here, I am having popping/line cracking in the audio of the telephone while dialing/call connecting. Which problem are you having with Epic Touch?
Im hearing a popping , clicking noise coming from earpiece speaker upon connecting on some phone calls that I initiate . It doesn't happen on all phone calls though. It has happened when calling Verizon Wireless phones and some Landline phone numbers.
It has been happening in different locations ( about a 60 mile radius) throughout Chicago ,Illinois metropolitan area. I guess I can rule out a bad tower being the cause.
My phone is stock and not rooted.
Thank You very much for your input. I really appreciate it.
I am glad someone else has experienced this issue. I hope that the cause can be pinpointed and that a fix can be made for it.
Sent from my SPH-D710 using XDA App
Having this issue right now as I talk to my fiance on her VZN cell phone. Never really noticed it till this time.
Thank you very much for your input!
That now makes 3 of us having this issue. I wonder if it is only happening to a few of us or if it is more of a widespread issue.
I wish we could identify the cause of the popping noise. I never had a phone that did that. It is strange.
I would really like to fix this if at all possible.
Sent from my SPH-D710 using XDA App
Had the same exact issue with my Epic touch that i purchased on launch day, took it over to sprint and the representative also heard it. he did a reset apparently thinking it would fix it. the first couple of calls after the reset did make the popping noise go away so i left the store satisfied. getting into the car i made a call and the noise was back. went back in talk to the sales person again and he exchanged the phone for a new one (this is a week after having the phone). with the new one i havent ran into any noise what so ever so im guessing it was just a defect in that unit. just telling my experience.
Mu5ic92 said:
Had the same exact issue with my Epic touch that i purchased on launch day, took it over to sprint and the representative also heard it. he did a reset apparently thinking it would fix it. the first couple of calls after the reset did make the popping noise go away so i left the store satisfied. getting into the car i made a call and the noise was back. went back in talk to the sales person again and he exchanged the phone for a new one (this is a week after having the phone). with the new one i havent ran into any noise what so ever so im guessing it was just a defect in that unit. just telling my experience.
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Thanks for sharing your experience. I too bought mine on launch day.
I hope mine isn't a defective unit.
I will have the phone checked out at Service Center to see if it is defective or not.
OK, I have not been having these problems for the past 2 days.
First, I did a "Data Reset": http://forum.xda-developers.com/showthread.php?t=1289475
Second: Changed my default Encoder to "13K" under the Advanced menu for "##3282#"
SO, my signal, data speeds, all seem better. I haven't noticed a difference in audio call quality, but I havent noticed any problems. Disclaimer: I do not know if it actually fixed anything. I will try going back to the system default of "EVRC" encoder to see if my problems reappear.
Does anyone know if "Data Reset" can actually fix these types of problems?
OK So I got a call from the finace today while I was at school. She was on her last break at work and I was just out of class for the day (and we just got off the phone she went out for dinner with family) and this problem did not come up on either of the 2 calls (there were more in between that also did not have them)
While she is on VZN I'm kinda wondering so far today not once have I heard the issue and it's loud enough and weird enough that I would notice it on any call but as I said not once today has it happened. BTW this is a none rooted device and I've done NO tweaks at all to it everything is flat out stock on this phone right now. so *shrug*
Thanks for all your help Chip! , Mu5ic92 and Cidica !! I Appreciate it!
I have noticed that the popping noise is intermittent. It has only happened 1 time out of 5 phone calls I made throughout the day.
I am going to try the data reset and also changing to the 13k voice to see if it helps.
Sent from my SPH-D710 using xda premium
I surely hope this topic hasn't been made... I don't want to be that guy.
Short and sweet... I'm rooted (that MAY not have anything to do with it)
I got this phone launch day... It worked perfectly. Not saying this is the reason why but as soon as the Iphone 4S was released my phone started failing.. Essentially what it does is give me a fast paced busy signal when I try to make a call. Sometimes I have to attempt to make a car 15 times or more. Of course that is annoying but people also get the same signal when they try to call me. Since I'm in sales that is a huge problem.
I called Sprint, the local store. The lady told me that while OG EVOs were having that issue I was the first SII. She said sprint was currently upgrading (and I read stuff in the news to back that up on a national level).
So after receiving no help from the local store I called the 1800 sprint1 stuffola.. They had me go through the whole ##xxxx## stuff. After doing that and it not fixing the problem they suggested I go to a sprint store and have my phone replaced. Now I, don't want to do that. I really don't want someone else’s phone and I just have this thing.. Where I don't want another phone (even though it will be an SII).
Now, I have an airwave at the house and I have absolutely no problem there. Calls come and go as they please. Which makes me feel like it isn't my phone. Is there anything I can do before I go and replace my baby... I really don't feel like going through the whole unrooting process and getting rid of the triangle before I go in there...
I've done PRL updates so that isn't it.
Not sure, but maybe try flashing the new modem...
Bobby O'S Epic Touch..
I had issues with busy signals and calls not going through also....until I turned off Google voice from my computer. I was using Google voice and groove ip to make calls over wifi and once I turned wifi off my phone was useless. If you aren't using GV then I have no clue lol.
Sent from my SPH-D710 using xda premium
Odin this
http://forum.xda-developers.com/showthread.php?t=1351761
Be happy
It was google voice!
Thanks a lot for your help guys.
Hey Poppy, want to know what makes your answer that much more freakish... I live in Chambersburg, Pa. I work in Greencastle. Small world. Thanks again.
Glad you figured it out!! Dealing with Sprint exchanges are a pain in the ass... :/
I was going to say there is a root that wont affect your counter or add the yellow triangle.. But it's moot now haha
tuna-83 said:
It was google voice!
Thanks a lot for your help guys.
Hey Poppy, want to know what makes your answer that much more freakish... I live in Chambersburg, Pa. I work in Greencastle. Small world. Thanks again.
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Wow just saw this post after all this time....I worked at Jerr-Dan for almost 3 years. Very small world.
Sent from my SPH-D710 using xda premium
Edit: please see this Google issue tracker post and star it to get Google's attention!
http://code.google.com/p/android/issues/detail?id=24019
I've had it happen 3 times now that I'll be on a call for a number of minutes and all of a sudden the person I'm talking to won't hear me any more. To be fair, I've been talking to the same person, and each time it's been an extended call (5+ minutes). It happened on Saturday, twice. Since then, I have wiped data/cache and flashed a custom rom. It happened again this evening, right around 10 minutes into the call.
The microphone doesn't come back. I tried turning on speaker phone and muting/unmuting my mic, but it won't bring the microphone back. Like I said, this is the same person I've spoken to each time, however, I've been speaking with them often (with their current phone) on my previous phone and never had this issue, so I'm not sure if it's their phone's problem. I spoke with someone else for 30+ minutes on Sunday and didn't have this happen.
To remedy the situation, I just hang up and call back and it works fine, until it happens again.
I'm confused. Is my phone problematic or is it a software bug or is it the other person's phone? Is anyone else experiencing this?
EDIT: Just thought I'd mention I'm on VZW LTE/CDMA.
Thought I was the only one with this problem. Had the exact same thing happen to me talking with my girlfriend the past two nights. Think I'm going to blow away everything and go back to stock 4.0.2. I think it's an app that's misbehaving.
Please report back with your findings.
I've had the same thing happen to me. It has happened the most often when talking to my gf who has an iphone 4 on ATT, but it also happened when I was trying to make dinner reservations at a restaurant that was using a landline.
I am running stock 4.0.2.
If anyone has any suggestions, I'm all ears.
This was a common problem on the Samsung Droid Charge, which uses the same questionable Via baseband modem for voice calls. The earlier Charge Froyo firmware had all kinds of voice issues: 1) outgoing voice drop. 2) systematic cut in/out. 3) garbled robot voice quality. 4) loud ear hurting static. Since the latest Charge firmware EP4 (gingerbread), all issues except occasional robot voice are fixed. The phone is now usable where it was laughable before. The loud static may have been linked to certain phones / hardware rather than firmware.
Hopefully Samsung can incorporate the Charge fixes into the Nexus.
Hopefully Samsung stops using 3rd rate Via chips.
Thanks for the input. Nice to have an idea of what's going on.
Sent from my Galaxy Nexus using Tapatalk
Hey I have this happen about once a day sometimes more and doesnt matter who im talking to it can happen to anyone at anytime. This is very annoying seems like the smarter and more advance these phones get the crappier the actual phone call part of it gets. I think they forget cell phones primarily are for phone calls
Ironically 2 of my calls today complained i was dropping out. But i had full signal. My phone is brand new so these are the only calls ive really made so far.
Reply I had the same thing happening to mine. I was actually on the phone with VZW Level 2 Tech support when the mic went dead. It happened twice while talking to the same agent. She said it sounded like a clicking noise on her end. She then told me to take the phone back to the store.
I went in and got it swapped for a new one and had to return that one the same day because the ear piece sounded blown. Now on my 3rd Galaxy Nexus. The mic issue hasn't happened yet but I just got this one yesterday.... I'll report back if it happens again.
Sent from my Galaxy Nexus using xda premium
I don't think this is a hardware problem. I've had this happen on all three GNs I've had. This last time I was talking on my jawbone headset. I tried switching to the phone mike and speaker phone it did not make a difference. I also tried muting and unmuting. How do we get Samsung to acknowledge this problem?
This happened to me a couple of times also, stock 4.0.2
I have the same problem on stock 4.0.2 and on RevolutionHD 2.1.2. I spent an hour or so with level 2 tech support. I was told that I was the only person to report this issue. They suggested that I change it out or switch to a different phone. My Son-in-Law has the Nexus as well and also has the same issue. I guess I have till 1/15/2012 to make up my mind.
I am having the exact same issues. I will say it lasts about 3-5mins in the call then no one can hear me, and I have to call the people back. I love my Nexus!! I am so glad that I am not the only one having this issue. Edit: I have gone on the VZW Tech Forums and informed them of my problem, and pointed to this thread. I am hoping I hear something from VZW. Maybe if we can get more people to post on the thread over there, VZW and Samsung will see there is a problem. Heres the link h t t p ://community.vzw.com/t5/4G-Discussion/No-One-Can-Hear-Me-After-3-5mins/td-p/762556 (sorry had to space the http part since I am new.
I've had this issue too. Sounds like a resonably easy thing to fix with software.
Sent from my Xoom using xda premium
Has anybody had this happen on 4.0.3? How about on the GSM GNex? Just trying to narrow it down.
Exact same problem here. I called Verizon and they sent out a new one. But after a few calls longer than 5 minutes the microphone went out and I had to call back. I reused the same SIM card. Could that be a potential solution?
Sent from my Galaxy Nexus using Tapatalk
I made tons of test calls today and not a single issue on my GSM version. I only experienced this cut out issue the first day so guess I'm good for now...
I've had this happen on me twice running a 4.03 Custom Rom. Happened about 15 minutes into each call
I believe it to be hardware.
Why do you think its hardware?
Sent from my Galaxy Nexus using Tapatalk
I bought this phone on sale at WalMart about 3 weeks ago to replace my HTC Mytouch 4G, which has been a great phone but I thought it was time for an upgrade. So far I'm not too impressed, and several times I've had an issue when I make a call that no one can hear anything. It shows it's dialing, then connected and I hear nothing. If I call back it usually will remedy itself, but not always. The other day I called my sister back after the first time of no audio, and I could hear her but she could not hear me.
This has happened about 5 to 7 times in the last 3 weeks, but it's unacceptable to me. I don't want to root the phone and run a custom ROM at this time since the phone still has a warranty, but I have a feeling it's the software, not a hardware problem. Is it a known problem with 4.04?
Also, the voice recognition on this thing is terrible! I drive a truck for a living and use my Plantronics Voyager Pro exclusively, and I have to use voice command or take my eyes off the road. I can't get this thing to recognize half of what I ask it to do. My HTC was pretty good at that, too!
I really had some expectations with this phone, and it is a nice one in many respects, but it's faults are driving me crazy!
WarrenEC said:
I bought this phone on sale at WalMart about 3 weeks ago to replace my HTC Mytouch 4G, which has been a great phone but I thought it was time for an upgrade. So far I'm not too impressed, and several times I've had an issue when I make a call that no one can hear anything. It shows it's dialing, then connected and I hear nothing. If I call back it usually will remedy itself, but not always. The other day I called my sister back after the first time of no audio, and I could hear her but she could not hear me.
This has happened about 5 to 7 times in the last 3 weeks, but it's unacceptable to me. I don't want to root the phone and run a custom ROM at this time since the phone still has a warranty, but I have a feeling it's the software, not a hardware problem. Is it a known problem with 4.04?
Also, the voice recognition on this thing is terrible! I drive a truck for a living and use my Plantronics Voyager Pro exclusively, and I have to use voice command or take my eyes off the road. I can't get this thing to recognize half of what I ask it to do. My HTC was pretty good at that, too!
I really had some expectations with this phone, and it is a nice one in many respects, but it's faults are driving me crazy!
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Click to collapse
Why didn't u get the s3?
Anyways, there shouldn't be any calling issues. T989 is a pretty popular phone and wouldn't be if it did not successfully make calls imho. As for voice recognition... guess HTC is better for your voice? Again mine works fine. Idk... this phone is pretty baddass
Sent from my SGH-T989 using xda app-developers app
bzlik88 said:
Why didn't u get the s3?
Anyways, there shouldn't be any calling issues. T989 is a pretty popular phone and wouldn't be if it did not successfully make calls imho. As for voice recognition... guess HTC is better for your voice? Again mine works fine. Idk... this phone is pretty baddass
Sent from my SGH-T989 using xda app-developers app
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Click to collapse
The SII was $299 on sale, the SIII was about $699 without contract....
Having the same problem also with the call connected, but can't hear anything.
kruang said:
Having the same problem also with the call connected, but can't hear anything.
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Click to collapse
I knew I wasn't alone!
This happens to me sometimes actually, but it only happens when I am connected to WIFI calling. Does not happen when on the network.
Its possible that your losing a 4G connection or its a weak signal when you answer the call?
Either way, when it happens to me, I battery pull and then it works again.
ITALIANNYC said:
This happens to me sometimes actually, but it only happens when I am connected to WIFI calling. Does not happen when on the network.
Its possible that your losing a 4G connection or its a weak signal when you answer the call?
Either way, when it happens to me, I battery pull and then it works again.
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Click to collapse
I was thinking of the WiFi calling may cause the connection issue before, so I only turn on WiFi connection at home, but didn't help. Also, it only happens after update to ICS. It happens randomly quite often and I have to use apps (i.e. Tango, Line, etc.) to make call instead. I was outdoor with full signal and 4G.
Too lazy to pull battery because of the protective case. Reboot wouldn't help either
My family has two galaxy s2 and blaze phones and all experience same issues. And that to with no WiFi and in DFW metroplex. It looks like Samsung and T-mobile issue to me because I don't see any ATT side complaint on this.
Sent from my SGH-T989 using xda app-developers app
My girlfriend and I both began having these issues with the 4.0.4 update, and never before that. It's awful, because it's so sporadic.
Edit: I never use wifi calling, and it happens both when connected to wifi and when far away from wifi, with it on and off.
Sent from my SGH-T989 using xda premium
I've seen multiple people with this issue in some of the custom rom threads. This didn't happen to me on 4.03, but it does on 4.04 based roms. It seems to happen with or without wifi calling.
Sent from my SGH-T989 using xda premium
ditto
I been having the same problems. stock or multiple custom ROMs. wifi-calling or no.
thought it was the wifi calling function at first, but verified that even on tmo signal and my family been having the same problems...
I've heard of people calling TMobile for support but leads to nowhere. I'ma try calling too and see what i can find out. will post with any news.
And here I was thinking it was a Rom issue. I have literally installed every Rom this morning and tested to see if the issue remained. It has happened with every one of the Roms which led me to think it was a HW issue. It seems to happen more often when my signal is weak. I have tried all the of the Radios too. Im not sure when the issue started but its very consistent with my phone. I have to try 7-8 times EVERY call to finally talk to the person. I normally just switch to my work phone or send a text.
Same problem, on both stock and custom. Must be a t-mobile thing.
So what do we do? Should we all call T-Mobile? Maybe if enough of us call, they will actually look into it.
WarrenEC said:
The SII was $299 on sale, the SIII was about $699 without contract....
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I also just made the identical decision (also choosing the SII over the Nexus 4 16GB—call me crazy). I seriously hope I don't have this problem... Setting up the phone now.
Most likely T-Mobile won't help. It's weird though that this only happened on the GS II. The GS I and GNex don't have this problem...
Me and my mom have this phone she is stock but we both have had this same issue lately and its been on 4.0.4 has anyone tried another radio to see if that's it? Maybe the new uvli1 will be better
Sent from my Infamous Jedi
I sign in only to tell how I fix my problem with calling I root and flash Jedi Mind Trick ROM for T-Mobile Galaxy S2 SGH-T989! [X1] and RADIO SGH-T989 UVLE1 (T-Mobile) 4.0.3 . The problem is fix after a few nights no sleep and a lot flashing
style154 said:
Me and my mom have this phone she is stock but we both have had this same issue lately and its been on 4.0.4 has anyone tried another radio to see if that's it? Maybe the new uvli1 will be better
Sent from my Infamous Jedi
Click to expand...
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I've tried all available radios except uvli1. I don't think it's a radio issue. I'm pretty sure it's 4.0.4. I've tried a few 4.0.3 roms and they seem fine so far.
---------- Post added at 09:03 AM ---------- Previous post was at 08:34 AM ----------
Do you have a link to uvli1? I'd like to rule it out
edgie13 said:
I've tried all available radios except uvli1. I don't think it's a radio issue. I'm pretty sure it's 4.0.4. I've tried a few 4.0.3 roms and they seem fine so far.
---------- Post added at 09:03 AM ---------- Previous post was at 08:34 AM ----------
Do you have a link to uvli1? I'd like to rule it out
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Hmm wonder what it could be no its not out yet. Rushaoz is extracting it from his phone maybe we should ask him if he has had issues because Tmobile said they won't release the uvli1 update it will only come on new phones I feel somewhat cheated
Sent from my Infamous Jedi
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
k.babymamma said:
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
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Click to collapse
I would definitely take it back and make them give you a new one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
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Click to collapse
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
k.babymamma said:
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
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Click to collapse
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
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Click to collapse
With enough "negotiating" they'll take it back haha. Plus are you still within your no ask return window? Just explain how its sporatic but annoying to the point its not functional for reliable use and they should do something within their power to help ya out
Sent from my SAMSUNG-SGH-I317 using xda premium
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
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You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
UserNamer said:
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
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Yes. I have decided to take it in later today, as my 14 days is up on Friday. I hope they have stock of them. Anyhow...I have another question. If a phone is sitting still with no movement (and the weather is good, lol) will there be variations in signal strength? I get 3 bars with 4G showing, then it drops to one tiny bar. Sometimes the 4G disappears then reappears. The it will go back up to 4 bars. All in the course 5 minutes! I do realize signal will vary with movement but will it if your phone is just sitting there?
I am trying to experiment a little. I just realized/remembered that I had (uneventfully) dropped my phone (not hard, in-case) about the same time as my dropped signal problem pretty much resolved itself. So then I was like, hmm, maybe there IS something loose inside. I've tried gently shaking/jarring it here on my desk, coincidentally with the bars dropping back to just 1 as a result. But then again it may be coincidental as they are seeming to waiver A LOT. I just wondered if it is normal.
I never really stared at my old phone (Galaxy1) here at my desk but I'm almost positive it always had more than 1 bar at this same location and I never noticed it waiver like this one. But like I said I never had to make myself stare at it to check, either! lol Just wondering if someone knows a little more about cellphone signal 101 than me.
I have the issue of no 4G HSPA+ but I can get a strong LTE signal when in an LTE reception area. I'm wondering if you are in an LTE area and can get LTE? Where are you located?
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I have noticed problems with my GN2 as well. Mine shows I have signal but my data stalls or doesn't seem to work as it should. I'm in an area where there shouldn't be any problems. Only seems to happen in non LTE areas. Whenever I have LTE signal this thing is blazing fast.
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Update: Took the phone in. Basically, they had never heard of the issue with this phone. But...I walked away with a replacement. So far so good though I've had it only a few hours. The girl was very nice & explained even though I was borderline limit she would take care of me. I told her I received it Fri the 9th but she said they were basing the 14 days on the 7th! I said I didn't physically have it till the 9th! Jeeze. Moot point since she was going to take care of it anyhow but it just concerned me how (corporate) att could chop 2 days of my in-store return time!
So no, I'm not in LTE land, unfortunately. 3g H+ & E only though I can't complain about the coverage or speed. Good enough for me 4 sure.
The signal bars waivered quite a bit even while in the store. They said while some fluctuation is normal it shouldn't be as much as it was doing especially with the close proximity of the tower & good weather and especially while just sitting on the counter.
I downloaded the free app "No Signal Alert" from the Play Store. In just a few hours it recorded lost signal 4 times! (In a very good coverage area) [my first phone b4 the exchange] Consider using it if you want to see if you are losing signal like I was. Handy app!
Hopefully this is a good one. I know it sounds goofy but this phone seems to even move faster than the other. Weird. It will be interesting to hear if anyone else is having this problem. Maybe there was a bad batch of them or something? Like the Nexus I read about & their signal problems.
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Haha im glad that they helped ya! No its not goofy or silly to think that one phones faster then another because no two phones are alike. The silicone chips are very different and performance can very greatly. I had an s3 that wouldnt take custom kernels to save its life but I got it replaced after a two year old and a toilet incident haha and that one took even the most abusive settings in stride!
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I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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Yea my wifi lte transfer is always spot on so something may be wrong
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
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kkl0wn said:
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
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That's exactly how it's acting for me. I just now disabled the AT&T Smart WiFi app and after a quick restart and toggle test there was no problems, but I'm not sure if the problem will only pop up after I've been on wifi for a while. I'm going to see if it keeps doing it tomorrow.
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Disabling Smart WiFi appeared to fix the problem.
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What I noticed today is that when this same issue happens, with 4G icon and wifi icon both active, it occurs after I manually check for a firmware update within the system settings. The 4G icon doesn't go away until I reset the phone.
Also I manually deleted the all the AT&T boat ware apps before this was happening so the smart wifi app is not causing this for me.
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Weird, if you get the issue and don't have the Smart WiFi app then it must be something else and it was coincidence that it worked normal for me today. I've only checked for firmware once (when I first got my phone) so it must be something else causing it. I'm hoping the multi view firmware will also have a fix for it.
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