Develop Bugs

[Q] Forgot Lock Pattern and Gmail Password, Please Help

I'm a Sprint employee and I have a customer who's kids set a lock code that they forgot and she doesn't know her gmail password AND she wasn't able to retrieve her password. Besides resetting the phone and making a new gmail, is there any way to get back into the phone??

Nope. I have yet to find where in /data the password is stored, and none of the devs I've talked to know, either. Your only choice is to wipe the phone.

Is the phone rooted (slim chance, I suspect)? If so, would restoring a nand backup work? Just thinking out loud......

Try reseting the Google password online.
https://www.google.com/accounts/recovery

She tried the gmail password recovery, but she didn't know the answer to her security question even though she bought the phone and made the account 2 weeks ago. Thanks for your help guys. I guess I'll have to reset her phone and she'll lose her contacts.

Tazdeviloo7 said:
She tried the gmail password recovery, but she didn't know the answer to her security question even though she bought the phone and made the account 2 weeks ago. Thanks for your help guys. I guess I'll have to reset her phone and she'll lose her contacts.
Click to expand...
Click to collapse
Well if she ever manages to remember the password or answer to her security question she'll get her contacts back. Tell her to take some more vitamin B, helps with memory lol.

Tazdeviloo7 said:
She tried the gmail password recovery, but she didn't know the answer to her security question even though she bought the phone and made the account 2 weeks ago. Thanks for your help guys. I guess I'll have to reset her phone and she'll lose her contacts.
Click to expand...
Click to collapse
tell her to buy an iphone... stupid people everywhere love em

I would prefer that this question remain unanswered. I'm not calling the OP a criminal, but this is exactly what I would do if I just stole a phone that was locked.
I don't want the ability to defeat the security of my phone to be easily accessible.
If someone is stupid enough to forget thier gmail password, the answer to their security question, and allow their kids to set a lock should not be using a smart phone. Just reset her phone and she can start over.

Tazdeviloo7 said:
I'm a Sprint employee and I have a customer who's kids set a lock code that they forgot and she doesn't know her gmail password AND she wasn't able to retrieve her password. Besides resetting the phone and making a new gmail, is there any way to get back into the phone??
Click to expand...
Click to collapse
Sounds like complete bull**** to me............I'm just sayin'

pirish1 said:
Sounds like complete bull**** to me............I'm just sayin'
Click to expand...
Click to collapse
I agree, calling bull**** on this as well & I'm pretty sure consulting xda isn't part of sprints trouble shooting protocal...heh, even if this forum is way more helpful then sprint...
Sent from my phone.

maxomus said:
I agree, calling bull**** on this as well & I'm pretty sure consulting xda isn't part of sprints trouble shooting protocal...heh, even if this forum is way more helpful then sprint...
Sent from my phone.
Click to expand...
Click to collapse
Just wanted to interject here, and say we get at least 1 or 2 customers a week who this happens to. They'll get their phone in a store where the rep sets their Gmail up for them, or they're rushed through the process in store, and forget the info.
Our internal support system doesn't get into EVERY SINGLE THING that can happen, or will give "official" solutions to things. I have OFTEN referred to third party sites to fix issues, so I don't doubt this guy for a second.
edit: This is all from within a retail store, as a rep or in-store technician, I'm not sure if phone tech support would refer to a site such as this, but in the store we exhaust every resource we can.

Found a flaw in my evos security. Maybe is just mine or froyo. My patern security lock opens with any patern I input right after a boot or battery pull. This happens with every custom froyo rom I try. I tried fresh, cyanogen, omj, and damagecontrol. Sometimes it dosnt do it but if I do a fast random swipe of any pattern it opens. I'm in the process of making a video.......help fear for my security!
Found flaw. Titanium backup. The app is great and all and I love it. The problem is that titanium backs up my patern and I guess thers a certain flaw or conflicts when the backup and the original security interact. I fix this by making a new pattern or re entering the patern. But is alot less troubling by just not backing up HTC screen lock
sent from my EVO

when i worked at sprint alot of my stupid arse coworkers would setup gmail for people that didn't have it and not tell the customer...dont ask.... also after working in retail for 5 years lemme tell you something
People are fraggin stupid, not some of them, but like 90%, so when you look at your intelligent friends, look at them with some more respect, cause most people are completely retarded haha.
Anyhow, I can also tell you as an X sprint employee...and probably one of the most empathetic employee's and my store I would never care this much to ask on a forum, so I call BS as well.
Besides come on sprint rep, you should know damn well there aint no way around it, not unless your a super hacker.
lock code, gmail and the security questions, you mean the one like, whats your dogs name? LIES!

i work with a guy that has a hero and was drunk playing with phone and set a lock pattern. he doesn't know his gmail password either and had to go to sprint store and have it reset. lost contacts.
I say that you buy a google phone, you should be a google customer with an account. to be so stupid you forget your password is just lame. to buy a device for cool factor and not know how to use it is stupid. there should be a smart test required before someone is allowed to purchase a smartphone.
OP, make your customers download lookout from market. it saves contacts, and make them use an email they already use on daily basis and have the password the same as the password for their sprint account. then if they forget password, it is same as their account with same email provided with account.

Alanmw86 said:
when i worked at sprint alot of my stupid arse coworkers would setup gmail for people that didn't have it and not tell the customer...dont ask.... also after working in retail for 5 years lemme tell you something
People are fraggin stupid, not some of them, but like 90%, so when you look at your intelligent friends, look at them with some more respect, cause most people are completely retarded haha.
Anyhow, I can also tell you as an X sprint employee...and probably one of the most empathetic employee's and my store I would never care this much to ask on a forum, so I call BS as well.
Besides come on sprint rep, you should know damn well there aint no way around it, not unless your a super hacker.
lock code, gmail and the security questions, you mean the one like, whats your dogs name? LIES!
Click to expand...
Click to collapse
I know, and everyone in my store knows there's no way around it... we don't post to forums asking, but we do read forums for info... but I've used forums to solve several issues on phones that probably goes against policies, like using JL Commander on Blackberries, installing .cab files on WinMo phones to fix small registry issues, etc. Sometimes you gotta do what you gotta do to make the customer happy... but no, I nor anyone I've worked with have POSTED, just read.

if you are rooted there is a way around the pattern unlock screen. Hell it might work if you're not rooted.
Code:
adb -d shell
# sqlite3 data/data/com.android.providers.settings/databases/settings.db
sqlite> update system set value=0 where name='lock_pattern_autolock';
sqlite> .exit
# exit
reboot and tada
At least this works on the hero. It removes the pattern lockscreen

Alanmw86 said:
when i worked at sprint alot of my stupid arse coworkers would setup gmail for people that didn't have it and not tell the customer...dont ask.... also after working in retail for 5 years lemme tell you something
People are fraggin stupid, not some of them, but like 90%, so when you look at your intelligent friends, look at them with some more respect, cause most people are completely retarded haha.
Anyhow, I can also tell you as an X sprint employee...and probably one of the most empathetic employee's and my store I would never care this much to ask on a forum, so I call BS as well.
Besides come on sprint rep, you should know damn well there aint no way around it, not unless your a super hacker.
lock code, gmail and the security questions, you mean the one like, whats your dogs name? LIES!
Click to expand...
Click to collapse
If there was a way to agree more, I would. I work in retail/wholesale and people amaze me every day at how stupid they are. I work at a tire store that shares a building with a collision shop. I can't tell you how many people have walked in and asked for an estimate on collision repair. I mean seriously, we've got frickin tires EVERYWHERE!
Sent from my FROYO'D EVO using xda app

So one nite i was drunk, got out of truck (not driving) and went to bed. Next AM at hotel i couldn't find phone. Because i am smart enough to remember my gmail password (been using it for years) first thing i did was go online and change my password. Phone could no longer sync and gave me a minor sense of security. Found phone in a co-workers hotel room later that nite. I then changed my password back.
For those that wouldn't do the same when they lost or had their phone stollen, you just presented a way for the person that has it access to their device.
Simple..... you forgot your lock pattern or pin (like you need a phone like this then) if you also forgot your email and password, then start over and lesson learned. But to provide this kind of info for a theif or not so honest person access to a phone that doesn't belong to them is just wrong.

unCoRrUpTeD said:
if you are rooted there is a way around the pattern unlock screen. Hell it might work if you're not rooted.
Code:
adb -d shell
# sqlite3 data/data/com.android.providers.settings/databases/settings.db
sqlite> update system set value=0 where name='lock_pattern_autolock';
sqlite> .exit
# exit
reboot and tada
At least this works on the hero. It removes the pattern lockscreen
Click to expand...
Click to collapse
Just guessing...since you are working with /data, you would not need root. Or at least not nand unlocked. I don't believe data is a protected directory.
Nice trick BTW...
Sent from my PC36100 using XDA App

jpwhre said:
So one nite i was drunk, got out of truck (not driving) and went to bed. Next AM at hotel i couldn't find phone. Because i am smart enough to remember my gmail password (been using it for years) first thing i did was go online and change my password. Phone could no longer sync and gave me a minor sense of security. Found phone in a co-workers hotel room later that nite. I then changed my password back.
For those that wouldn't do the same when they lost or had their phone stollen, you just presented a way for the person that has it access to their device.
Simple..... you forgot your lock pattern or pin (like you need a phone like this then) if you also forgot your email and password, then start over and lesson learned. But to provide this kind of info for a theif or not so honest person access to a phone that doesn't belong to them is just wrong.
Click to expand...
Click to collapse
The thing is that this information can be found by anyone or you could do a master reset and would still be able to use the phone. I just put this up there because people were saying there was no way to get around this stuff and there are. In no way do I condone using this info for illegal or dishonest use.

Security flaw on SGS2?

So, recently I put a lock on my phone (PIN lock and Password lock) and for some reason, my girlfriend has been able to get pass all of them. At first I thought I was using something too easy, like my name or our anniversary, so later on I tried a more random one that there is no way she could have known, but she also got pass that as well.
Does anyone know if there is a security flaw in our phones that allows it to bypass the password locks? I know that if I use Handcent, the popup text would show, but if you try to exit it or anything, it will go back to the password screen.

A good reason for me not to buy this phone. Lol. Maybe someone can chime in. I know the att one has a flaw.
Sent from my iPad 2 using Tapatalk

I know that the pattern locks on my HTC EVO often can be bypassed by swiping the wrong pattern. I've seen this happen on my SGS2 as well. I haven't used the PIN or password security but maybe they have a similar problem.

Nope, the security on the SGS2 after a couple tries prevents you from trying again for 30 seconds, but it does not let you login via Gmail after any number of attempted tries, which makes me wonder what would you do if you forgot your password...besides a master reset.

how about you just ask her how shes getting past it lol

DyingBlade said:
So, recently I put a lock on my phone (PIN lock and Password lock) and for some reason, my girlfriend has been able to get pass all of them. At first I thought I was using something too easy, like my name or our anniversary, so later on I tried a more random one that there is no way she could have known, but she also got pass that as well.
Does anyone know if there is a security flaw in our phones that allows it to bypass the password locks? I know that if I use Handcent, the popup text would show, but if you try to exit it or anything, it will go back to the password screen.
Click to expand...
Click to collapse
I've seen a video about this on YouTube. I think if you press the home button while on the lockscreen it bypasses it. Check on YouTube and you'll find the video of a guy demonstrating this.
Sent from my SGH-T989 using xda premium

al52025 said:
how about you just ask her how shes getting past it lol
Click to expand...
Click to collapse
She won't tell me how lmao.
I've seen a video about this on YouTube. I think if you press the home button while on the lockscreen it bypasses it. Check on YouTube and you'll find the video of a guy demonstrating this.
Click to expand...
Click to collapse
That works only when there is no password lock and you have to press the home button twice to bring up voice command. I tried it with password lock an it doesnt work.

DyingBlade said:
She won't tell me how lmao.
if it were me i would definitively break up with her if she didnt tell me haha
Click to expand...
Click to collapse

DyingBlade said:
So, recently I put a lock on my phone (PIN lock and Password lock) and for some reason, my girlfriend has been able to get pass all of them. At first I thought I was using something too easy, like my name or our anniversary, so later on I tried a more random one that there is no way she could have known, but she also got pass that as well.
Does anyone know if there is a security flaw in our phones that allows it to bypass the password locks? I know that if I use Handcent, the popup text would show, but if you try to exit it or anything, it will go back to the password screen.
Click to expand...
Click to collapse
If she knows your gmail pw then its easy....
Sent from my SGH-T989 using xda premium

So, recently I put a lock on my phone (PIN lock and Password lock) and for some reason, my girlfriend has been able to get pass all of them. At first I thought I was using something too easy, like my name or our anniversary, so later on I tried a more random one that there is no way she could have known, but she also got pass that as well.
Does anyone know if there is a security flaw in our phones that allows it to bypass the password locks? I know that if I use Handcent, the popup text would show, but if you try to exit it or anything, it will go back to the password screen.
Click to expand...
Click to collapse
Sent from my SGH-T989 using xda premium

DyingBlade said:
She won't tell me how lmao.
That works only when there is no password lock and you have to press the home button twice to bring up voice command. I tried it with password lock an it doesnt work.
Click to expand...
Click to collapse
Then Idk how she's doing it. Maybe she just knows your password.
Sent from my SGH-T989 using xda premium

Gmail login does not popup after any number of tries and I created the most random password (agmekt56) and unless she's psychic, there's no way she could have known.

She may be a tech ninja.lmafo

Figured it out... Take a screenshot. Then sweep the screen. I was just amazed that it worked myself. Feel free to hit the thanks button. Hahaha #fail. Can't wait to try it on coworkers tomorrow!!!
Sent from my Herc + EagleBlood V1

Check for lock screen screenshots too...
Sent from my Herc + EagleBlood V1

DyingBlade said:
Gmail login does not popup after any number of tries and I created the most random password (agmekt56) and unless she's psychic, there's no way she could have known.
Click to expand...
Click to collapse
The only way for her to be able to get through either your Password, Pattern or PIN code is either if she knows it or takes a screen shot of it. So unless there is some sort of flaw in your software there's no other way. I've been trying this all morning and you get the 30 second unlock, then some amount of minutes and eventually you will hard lock the phone.

I don't know, I'll try to get it out of her haha. Cause theres no way she can know cause I made the password as random as I can.

I can get into my phone without a PIN after I receive a text message. Maybe she's getting in that way?
I made a quick vid to show this problem: vimeo . com / 31067628 (remove spaces)

raquel13 said:
I can get into my phone without a PIN after I receive a text message. Maybe she's getting in that way?
I made a quick vid to show this problem: vimeo . com / 31067628 (remove spaces)
Click to expand...
Click to collapse
Do you have some sort of customization on your phone? because I have tried that as well and it did not unlock my phone at all. I sent two text from my Motorola Atrix to my Samsung Galaxy S II and the pin code was not bypassed at all. I tried it with each one individually Pattern, Pin, Password and none of them were bypassed by receiving an e-mail, text nor a missed call notification.

Figured it out!
Okay, so I figured it out. It's not a security flaw in the SGS2 itself, but more from handcent. When I get a text from handcent, it automatically pops up with the text message on my screen (quick text) and also unlock my screen. It is only supposed to unlock it when viewing the message, but after I reply to the message it should automatically relock my screen. But, this is not the case with the SGS2, when I get a text the message will pop up, but when I reply to it, it brings me to the unlock screen but when I swipe to unlock, it does not ask for the PIN/password.
So if any of you guys are using Handcent, I would turn the pop up feature off.

Forgot PIN. Can't Change Security Settings

I have setup my phone for Screen Unlock. Unfortunately, I have forgotten the PIN I set as an alternative. I can still get onto my phone, but I can't change the PIN as, obviously, it requires you to enter the PIN that was set. I'm doing a nandroid restore to hopefully see if this works. Any way to change it without nandroid or restoring to factory settings for future reference?

Simply enter your pin wrong a couple of times (on the login) and it should ask you to login with your Google account instead allowing you to change or remove the pin.

What the guy above me said. Try to log in multiple times and it will prompt you to enter your gmail password.
Sent from my Galaxy Nexus using xda app-developers app

Please post Questions in the Question & Answer (Q&A) sections.

mortenmhp said:
Simply enter your pin wrong a couple of times (on the login) and it should ask you to login with your Google account instead allowing you to change or remove the pin.
Click to expand...
Click to collapse
This doesn't seem to work. I've tried entering the wrong password on the lockscreen multiple times and all it says is 'Try again.'.
Sent from my Galaxy Nexus using xda premium

UnknownFearNG said:
This doesn't seem to work. I've tried entering the wrong password on the lockscreen multiple times and all it says is 'Try again.'.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
it should but you'll have type it in wrong a bunch of times, wait the 30 seconds for it to let you try again and keep doing it til it asks for the gmail password, I think it was after the 30 minute timer that it'll ask for the password
Edit: Nevermind what I'd said, I just tried it with mine and got up to 100 wrong passwords and it still won't let me use the gmail password.

Need help to recover google account.

Hi Guys.
yesterday I helped a friend upgrade her galaxy nexus to JB, and I asked her whether she had anything important on her phone she said no.
Turns out I wiped the phone, and when i ask her to sign to her google account to bring her contacts she doesnt know her gmail!
We try to use google account recovery using her email addresses but turns out none of them were used when the new account was setup.
I did take an application backup with halaxy nexus toolkit, but it seems it's just that. apps with no google account info.
Anyone has any idea that might help me? I'd really appreaciate it.

Hire a nice hacker to hack the password, then change it. Fast.

Contact Google.

adrynalyne said:
Contact Google.
Click to expand...
Click to collapse
yeah I did, but they might take a while.
When I set her up, we didnt put any security questions or anything, so it'll be very difficult to recover through google.
I'm thinking whether somehow I can have a look at the apks or the .bak file we took, and find the username at least , in this way at least
I can tell google where to look

Normally you would have had to use a secondary email address when signing up for Gmail for password reset reasons. Is there an option for that when trying to reset password?
Sent from my Galaxy Nexus using Tapatalk 2

Elisha said:
Normally you would have had to use a secondary email address when signing up for Gmail for password reset reasons. Is there an option for that when trying to reset password?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
We had a try at the password recovery using an email address that we think it's correct (usual combination of name/birth year etc)
Once you go into the gmail password recovery page It shows you part of the email address (the domain is ok but the rest is blacked out)
I recognize the domain name being something I usually use as a fake email when I'm trying something quickly. so I'm pretty sure we got her email address right now.
Unfortunately due to the domain being fake I can't recover her password using that email address.
I remember writing her newly created email and password in a piece of paper and saying. once you get home change the password and update all your details to the correct. ( well that didn't happen :-/ )

If she's ever signed in through her PC and saved her passwords through her browser then you could recover it from the saved passwords list.
Sent from my Galaxy Nexus using xda app-developers app

I hope for your own sake, that she didn't just store her contacts locally. I saw that many times, especially women usually don't bother and keep hacking their numbers in just like that, without thinking about setting up sync or contact cloud beforehand. Good luck!
Sent from my Galaxy Nexus using Tapatalk 2

Any chance that she has all her contacts stored on her SIM card?
If so, just create a new Google account and restore her apps...
Sent from my Galaxy Nexus using xda app-developers app

Actually, when she got the new phone, I think the way I copied all the contacts from her older phone was into the SIM, put the old SIM into the new phone and imported them.. (my memory is bad, but that kinda makes sense for coming from a dumbphone to an android)
I just asked her and she might still have the old phone and the old SIM. so maybe there is a chance there, gotta wait for her to go home and try to find it..
This will definitely teach me a lesson.
take a freaking nandroid, whatever your friends say!
PS: I reckon I'm stressing more about this than she is.. if it happened to me i'd be a royal pain in the bum.

xd4d3v said:
This will definitely teach me a lesson.
take a freaking nandroid, whatever your friends say!
PS: I reckon I'm stressing more about this than she is.. if it happened to me i'd be a royal pain in the bum.
Click to expand...
Click to collapse
Hope it works out, man.
And I know what you mean, messing with other peoples phones is a bit more stressful than if you mess up your own.
Happened to me just recently, sweated myself thin till I figured out where to find the right baseband and give him back his reception... :banghead:
You're the one they trust, a sworn XDAer, flash-a-holic crazy phone guy. If they can't get redemption from you, how will they make it in this tech-crazed world?
Sent from my Galaxy Nexus using xda app-developers app

Why is this so HARD or am I stupid???

Alright so i been going nuts trying to figure out why when i sign in a new device it gets full access to all my google account information. I have a few android phone in the the house all using different google address so its fine. But recently purchased a new tablet and both me and my brother signed in which is fine. Installed all the apps that were purchased from the Play Store and this is were the problem is.
When you sign in once the tablet now has access to everything related to that google account and no verification is asked or prompts to login. I don't want my brother reading my emails and he is the same it makes no sense why you enter it once and the device has access to everything. I would like to control what features of my google account a device has access too.
I just want to be able to install purchased apps on the tablet and nothing more, is this possible?

Hahahah. Jebise. Haha. Bravo on the nik.
AFAIK, no is the answer to ur question. Google is said to be working on multiple user accounts. Maybe an app is out on play store that locks ur email app but i havent heard of it.
PS. Pusti brata neka cita email naucice nesto novo. Heheh.
Sent from my SAMSUNG-SGH-I747 using xda premium

Thanks, it was unintentional way back when i was thinking of an internet alias. It was suppose to be Jebus (Homer say this in one of the episodes) but young foolish me decided to spell it Jebise and it just kinda got stuck and like you once in a while i get these messages. I know what it means now but anyways back to OP.
That is really dump. This is why we never shared accounts, I don't want to purchase the same apps again. I guess Apple has it right with the AppStore because it prompts for a password to install apps and there is no link to email.

jebise101 said:
Thanks, it was unintentional way back when i was thinking of an internet alias. It was suppose to be Jebus (Homer say this in one of the episodes) but young foolish me decided to spell it Jebise and it just kinda got stuck and like you once in a while i get these messages. I know what it means now but anyways back to OP.
That is really dump. This is why we never shared accounts, I don't want to purchase the same apps again. I guess Apple has it right with the AppStore because it prompts for a password to install apps and there is no link to email.
Click to expand...
Click to collapse
Look in settings in the app store I think there is a setting where it will ask you if u want to ask for password before installing any apps. My phone is off so i cant confirm but I believe i did see it almost 100 %.

bbgt2 said:
Look in settings in the app store I think there is a setting where it will ask you if u want to ask for password before installing any apps. My phone is off so i cant confirm but I believe i did see it almost 100 %.
Click to expand...
Click to collapse
It's for a PIN but that still does not solve the issue for gmail. I guess we can just uninstall the app.

Sign in, install your apps the remove the account.
Solved.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

kinghorsey said:
Sign in, install your apps the remove the account.
Solved.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
/\ /\ /\ /\ /\ /\
THIS! and/or titanium backup...

yes but thats kind of annoying.

or you can just go to the google settings in each tab and tell it not to sync email and calander or just disable google sync for all app all together.

drksilenc said:
or you can just go to the google settings in each tab and tell it not to sync email and calander or just disable google sync for all app all together.
Click to expand...
Click to collapse
yeah but if you go into the app, you can still manually see emails and such even if sync is disabled. it seems I have to remove my account or use TB which is a pain with multiple devices and that not even including updates.
After some thinking I think I will just have to create a new google account just for purchasing apps and nothing else. Sad google has no real control on this.

jebise101 said:
yes but thats kind of annoying.
Click to expand...
Click to collapse
I dunno about annoying....you only have to do it once.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

not if new apps are purchased or updates.
I think the far easier option is to create a generic email with just a CC used to purchase apps.

Check out Switch Me on the Play Store.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2