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This happened three times in a year, with both WM5 and WM6. Trying to make a call gives 3 short beeps and the call ends. Others calling me get a busy signal. There is good signal reception and interestingly, GPRS connection also works fine.
In the first two cases, removing the battery for a few minutes helped (tried to remove it for just a few seconds first, that wasn't enough). The third case was different, I couldn't fix the issue until I have put the SIM into another phone (an old Nokia 6110) and logged on to the network. After this, calls worked again.
This is very annoying since I only notice I am unreachable when trying to make a call or somebody reaches me by other means and tells me. I'm seriously thinking about selling my phone.
Any help would be greatly appreciated in fixing this.
I think you should talk to 'M' about that...... LOL
Have you tried a Hard Reset of the phone? you will lose Contacts and Messaging info unless you back it up to the Card.
Check wiki for how to do a Hard Reset.
It does look like a SIM fault though...... get your provider to supply a new one.
No, I didn't try a hard reset, I assumed that removing the battery resets whatever goes wrong in the GSM chip. It seems to me that the phone sends something to the GSM tower that makes it think I'm unavailable for calls (if put the phone near a speaker and try to call myself from a landline I can't hear the usual communication noise, If I try to make calls I hear it tries to communicate for a second before it fails). Turning the phone off and on doesn't make it forget, only logging on from another phone fixes it.
The SIM is old indeed (~10 years) but I don't think it can be the problem, as I said finding the network and establishing a GPRS connection works.
old sims have been a problem with all htc phones
but at least here the providers send customers new sims if they request
it for free
give it a go
Thanks, will try to get a new SIM and wait a year to see if the problem is gone.
I've had a few reports of people telling me that I never answer my phone and it just rings and goes to voicemail.
Last night a friend called me to test this theory and it went straight to voicemail. It seems that 90% of my calls come through fine but the occasional one doesn't!
I've been testing it a lot in the last 12 hours and I can't seem to recreate the problem - I'm not sure if the cellular radio within the phone is hanging if it hasn't been used for a while?
Anyway - anyone else had this?
What kind of signal are you getting when occurs? (G, E, 3G, H etc)
If you are only receiving a 2G signal (G or E), if your phone is actively using data you will not receive calls because you cannot use voice and data simultaneously, and there seems to be no prioritization of voice over data.
If you are getting 3G, this isn't your issue since you should be able to have simultaneous voice and data!
Regards,
Dave
Good Point - i'm not sure, mu phone is almost always H but i suppose it could occasioinally drop.
I will experiment - thanks for the answer.
Is there an app or something that will only allow for 3g connections - thus preventing my phone from accessing data when only a 2g is available and stoip me missing calls?
This is a network issue, not a phone issue.
Network issue as in fixable with a phone call to T-mobile?
Or network issue as in unfixable?
This is a t-mobile problem. They have not found a solution to the problem yet.
I'm with Orange UK and 9 out of 10 calls go straight to the voice mail, I know that 2G cant cope with data and voice at the same time but Im having this problem with a strong 3G signal!!! The only time im not having this issue is when the phone gets a H signal (not very often,though).
Any one hahing the same problem??
This isn't related to your problem but is a general missed calls questions.
When i get a missed call i drag the task bar down and it will say for example "missed call from 07123123123". Obviously this isn't very useful since i don't know the number of every contact in my phone! So my question is is there a way to get the phone to say for example "missed call from John Smith"
mine does this.
it says: missed call from contact X as long as the number is assigned to contact X.
I have a T-mobile Version as well, but did not have any issues with missed calls
I'm struggling to find any other phones that conistantly show the same problem, but several threads reporting the it happening on the Desire. This is a worrying sign in my book.
Have a read of this thread. You'll see that other phones don't report the missed call problem but the Desire does.
(I can't post links so just google for "desire Not receiving calls when browsing on GPRS" and click the first link which is for "Android Forums").
Is there any one here who can do some low level testing on this? I expect it would be quite a tricky job but it would be worth doing.
/mub
yeahdisk said:
Is there an app or something that will only allow for 3g connections - thus preventing my phone from accessing data when only a 2g is available and stoip me missing calls?
Click to expand...
Click to collapse
That would be quite useful imho!
I had that problem too. However after rooting the phone and flashing the newest radio 32.37.00.32U_4.06.00.16_2, the problem was completely gone.
Thats interesting. How long have you been running it for?
I flashed the new radio about a week ago and after that I could pick up all calls. (My carrier sends an sms every time someone calls but cannot be picked up) However the past two three days, I started tinkering with my phone again; flashing new roms and kernels. Thus these pass two three days, I did have some calls that went directly into voicemail, but all the calls registered on my phones as missed calls (+ i still get the SMSs). Which is better than before.
Give me another week to play around with the phone. Also a newer radio is out. However, I have not tested it yet.
alio993 said:
This isn't related to your problem but is a general missed calls questions.
When i get a missed call i drag the task bar down and it will say for example "missed call from 07123123123". Obviously this isn't very useful since i don't know the number of every contact in my phone! So my question is is there a way to get the phone to say for example "missed call from John Smith"
Click to expand...
Click to collapse
I just signed up for Hullomail, It replaces my Orange voicemail, and gets my contacts from Google to tell me who called
Sent from my HTC Desire using XDA App
manuelwt said:
I'm with Orange UK and 9 out of 10 calls go straight to the voice mail, I know that 2G cant cope with data and voice at the same time but Im having this problem with a strong 3G signal!!! The only time im not having this issue is when the phone gets a H signal (not very often,though).
Any one hahing the same problem??
Click to expand...
Click to collapse
Same probem here, seems like my phone is always poping from H to 3g but I can't text or call while its flicking between the too. When im on wifi problem is fine or if I switch mobie internet off.
I am on Orange using a debranded phone with 2.1 update 1 instaled.
radio is 32.36.00.28u_4.06.00.02_2 i think thats the radio anyway
Bizarrely enough is this issue only effection those on Orange or something??
Please everyone post up your network provider and your location in the UK
This could well be a Orange / T-mobile issue as they are currently upgrading all there masts, as the two companies join, My desire has only dropped about 10% of calls but my wifes LG 620 ( android ) is a definite 50/50....
Only time will tell.........
FOZZER said:
This could well be a Orange / T-mobile issue as they are currently upgrading all there masts, as the two companies join, My desire has only dropped about 10% of calls but my wifes LG 620 ( android ) is a definite 50/50....
Only time will tell.........
Click to expand...
Click to collapse
Ya beat me to that lol just saw the news,,,,, I'd sit back and wait while the work is completed
Hi guys, I have a strange problem.
Sometimes when I try to call someone, the phone cuts off the connection right before it should vibrate to signal that the phone was answered. This means I can hear the other side picking the phone up, but I hear like "H" (sharp, short) when they try to say "hello". No matter whether I have phone by my ear or laying on the table, sometimes it cuts off, other times it doesn't. When I make the call again, it works.
This started to happening to me since I've updated my sw version to 1.21, when it was 1.15, it worked like a charm. For the last 4 days I tried to make 3 calls, every one of them was cut out and worked on the second try.
Anyone has the same problem/knows the solution?
Thank you very much, It's annoying as hell since every call costs me twice
EDIT: I'm using stock ROM, updated with OTA, no root
------------------------------
Sorry for my English, I'm Czech.
Really? No one?
desire drops calls after a few seconds
Hi!
I've the same problem, since today - very annoying. All start with a call from a friend and after I said "hello" the call ends, but network connection was fine (4 bars). After that I tried to call him back 10 times, every time the same thing - call drops after 1-3 seconds.
A Reboot solved the problem for one time, next call same issue. Tried my sim in the HTC Wildfire of my colleague - same network, everything is fine.
Now I started to uninstall all Taskkiller and other apps i recently added - no change. After 30 min try and error I realised that if I turn of the "Mobile Internet" and therefore the 3g connection, it works better.
anyone have a clue what this could cause?
Joint the club.... http://forum.xda-developers.com/showthread.php?t=712030
Mine does exactly the same thing... first of all I thought it was the phone... returned it... new phone, different sim.... same problem.
Geeba have you tried to turn off "mobile internet"?
After my problems yesterday I turned it off and since that no call was dropped!!
Maybe its some sort of concurrent use of 3g Network and the data threads kill the call ... actually I'm no expert in Mobile Networks.
I'm looking forward to Froyo and hope to get rid of the probs.
Minos - yes I have turned off the 3g - but I then have internet connection problems... pretty pointless having a smart phone that has no internet access..
But yes it does help... the Desire I think should be able to monitor the two signals and switch between them accordingly .... but it doesn't. my Mrs has the Hero... it doesn't suffer this problem so personally I think its a problem with the desire.... I'm going to wait till Froyo then if its no better there will be a nice unbranded black Desire gracing ebay!
had the same issue for a few days then i uninstalled juice defender and i havnt had a single dropped call after
I have had the same issue. And then I have read somewhere here what to do.
You must first enter the phone's debug menu: *#*#4636#*#*
Then Choose "Phone Info", scroll down to" Set preferred network type" and set this to GSM auto (PRL). For me it solved all the call drop problem. As you are on different network maybe some other setting will work for you but it might worth to take a try with it.
I am not exactly sure what this sets. One thing is sure I still have 3G and HSUPA connection - and all type of connection works like charm. So nothing changed just no more call drops since then.
benoke: Thanks for your idea, actually my Desire is now beying hospitalized as it had dust under the screen, anyway I reported dropping calls as an issue too while returning in warranty so we'll see what happens
i sent a support question to htc and got that answer:
"Thank you for contacting HTC. In regards to your question, I can help you with that. It does indeed sound like a hardware fault, I would be grateful if you would call our tech-suooprt team and let our agents arrange the return / repair of this device for you. If you could just call 0845 890 0079, we can arrange the collection. I trust that this resolves your query. Please do not hesitate to contact us again if required."
But I don't think its an HW issue.
@benoke: the GSM auto setting worked - four 1h now.
Minos: it is good to hear that it might work for you too. I have recommended it to some of my friends and they all say it works for them.. so it really seems like solution...
Try the new version 5.09x radio in the android development in desire forum to see if that miight help
Sent from my HTC Desire using XDA App
Haven't found a way to solve this issue yet. They told me at the service station that this is unrepairable issue occuring only with some SIM cards and that they would give me a refund.
I'm buying HTC Desire HD when it is available...
I'm using unbranded Desire with no mods/rooting, udgraded to the latest official Android 2.2 version.
Here are my problems:
1. People say that they couldn't reach me (number unavailable) while I was on the network all the time. Doesn't happen very often (or I just don't know that) but is really annoying when it does.
2. I am connected to my home WiFi but browser/other programs say that network connection is not available. I have to turn wifi off and on again for it to work. Can it have something to do with the "energy management" widget?
3. My phone is calling people. I get a callback from people saying I called them but they couldn't hear anything (phone was in my pocket). I was wondering if it wasn't the case when I am finishing a call and pressing the red button to end the call but someone on the other side hung up earlier and when I press, the "call" function is activated. However I remember 1 or 2 times when it was definetely not the case.
4. I desperately need a PDF reader that allows to continue reading a book in the place where I finished last time. At the moment I need to be very careful not to close the pdf reader app. When I do I need to look for the page, really annoying. This should be a free app (Google doesn't want my money, they don't allow people from my country into paid appstore )
Hello, 1&2 are really weird problems, they might be connected with the radio, can you check your radio version in settings\about\software\baseband. Some people had problems with the official OTA. Just to be sure - is your wifi alright on other devices and are you sure you have sufficient network coverage. If you download torrents with a crappy router you are likely to get problems. If you're in a low signal area it is possible to lose signal while your device is in your pocket e.g. closer to the ground, when you pick it up you see the bars, when it's in the pocket the network dies. One thing you can easily do is a factory reset , this way we'll find out if any software is causing the problem
3 - you might be turning your device on and then pressing the screen and then calling people, it is not unheard of . Ask them if they hear any noise like cars, people passing by and other stuff, if they do then that's the case
4 - search the market, there are a few, you'll need to try them to see which works best for you
freakzone said:
Hello, 1&2 are really weird problems, they might be connected with the radio, can you check your radio version in settings\about\software\baseband.
Click to expand...
Click to collapse
32.43.00.32U_5.09.00.20 - does it tell you anything?
freakzone said:
Some people had problems with the official OTA. Just to be sure - is your wifi alright
Click to expand...
Click to collapse
I'm quite sure it is, I have the maximum signal strength on the display of the phone.
freakzone said:
this way we'll find out if any software is causing the problem
Click to expand...
Click to collapse
I think I'll do it when I have a spare weekend
freakzone said:
4 - search the market, there are a few, you'll need to try them to see which works best for you
Click to expand...
Click to collapse
quite a few of them and NONE supporting what I need :-/
It might be worth to pop in the store, the unit might be defective, this radio is alright for froyo
allerune said:
1. People say that they couldn't reach me (number unavailable) while I was on the network all the time. Doesn't happen very often (or I just don't know that) but is really annoying when it does.
Click to expand...
Click to collapse
If you only have a 2G connection, and are actively using data, all incoming calls will get diverted to voicemail because 2G only supports voice or data - not both at the same time. This is not an issue if you are in 3G coverage, when you can have simultaneous voice and data.
Note that this is a network side issue - 2G networks can be configured to prioritize voice over data, so that if a call comes through data is suspended, but as far as I'm aware most networks (in the UK at least) do not support this.
Regards,
Dave
freakzone said:
It might be worth to pop in the store, the unit might be defective, this radio is alright for froyo
Click to expand...
Click to collapse
I guess there is no point going to the store with a problem that cannot be reproduced :-/
Anyway I don't think it's something physical, I suppose software reset will fix everything.
I had that with Nokias, there was a main board problem (every now and then it said "invalid sim card"). Every time I sent it back to the manufacturer, it came back saying "software replaced, tested, everything ok".
Thanks for help anyway ;-)
foxmeister said:
If you only have a 2G connection, and are actively using data, all incoming calls will get diverted to voicemail because 2G only supports voice or data - not both at the same time. This is not an issue if you are in 3G coverage, when you can have simultaneous voice and data.
Click to expand...
Click to collapse
Thanks Dave, actually my phone is set to automatically choose network type and I am using a widget to turn off mobile data since I have WiFi at home and only turn it on when I'm outdoors.
I heard that some phones cannot decide whether they should log into the 3G or 2G and that may be the issue. I have changed the settings to use only 3G, we'll see how it works.
BTW: Dave, is it London Ealing? I used to work in Ealing O'Neill's pub back in my student days :-D
Hi there.
My M9 has a strange problem where it rejects phone calls on a seemingly random basis. When I try to call the phone from a landline or another mobile it shows no sign that there's an incoming call. The phone making the call hears a ringing tone twice, and then only a beeping (like an engaged tone but with one beep longer than the other). The odd part is that it doesn't always happen. I get the occasional cold call come through, and sometimes people phoning me can get through, but at other times they can't. It seems consistent that when I'm at home in the evenings it rejects all calls. I'm sitting at home now and if I try to phone from a landline or mobile it won't get through yet the phone is showing full signal and can make calls. I've tried with WiFi and mobile data on and off and rebooting the phone to no avail. SMS messages come through fine all the time.
I've contacted my network (Virgin mobile UK) and they've issued a replacement SIM - same problem. I've tried the SIM in a Nokia and it seems to work perfectly, so I've come to the conclusion it must be the M9 causing this.
To start with I was on the stock HTC Android, and I've not got any auto-reject settings turned on (that I can see). To try and solve this I've done a factory reset via the phone, and when that didn't work I tried doing a complete wipe and installing TWRP recovery and ViperOneM9. It still rejects calls!
Anyone got any ideas? I've tried searching for this but all the posts seem to be about setting up auto rejects, or not receiving any calls at all. Are there any logs I could look at to see if the M9 is getting the call but then rejecting it without my knowledge? Any hints here would be appreciated!
TIA
Flash the stock firmware via SD card method. It seems like a cliché but it really solves most problems both software and hardware. If it doesn't then you know you have bigger issues.
I'd place a bet that you have a rogue app abusing it's call permissions but it'd take ages to find it.
shivadow said:
Flash the stock firmware via SD card method. It seems like a cliché but it really solves most problems both software and hardware. If it doesn't then you know you have bigger issues.
I'd place a bet that you have a rogue app abusing it's call permissions but it'd take ages to find it.
Click to expand...
Click to collapse
Thank you. I started doing that but had some problems, so in the end I bought a new phone, and lo and behold I had the same problem as I had with the HTC, and that was when the phone was fresh out of the box before I'd installed any apps.
After a LOT of playing around with settings, I've now figured out that if I have 4G turned on when I'm at home then all calls are rejected, even if WiFi is also turned on. Forcing the phone to use 3G when I'm at home means I get calls, and if I have 4G turned on when I'm at work I get calls OK. I guess the test with the Nokia worked OK as it wasn't a 4G phone.
After repeated calls to Virgin they've finally admitted that there's a fault on the phone mast close to my house, and by the sounds of it they have a lot of open tickets for that mast. As they use EE's network they say they can't do anything until EE pull their finger out, but as I've had the issue for months I bet it won't be anytime soon. For now I'll have to switch to 4G manually whenever I'm away from home and try to remember to put it back to 3G when I get back. Not ideal but at least I know what the problem is now!
Thanks for your suggestion, even though it wouldn't have worked in this case.