Issues with T-Mobile galaxy s3 quality control. - T-Mobile, Samsung Galaxy SIII

So... I bought my galaxy s3 from tmobile customer service. With a full upgrade I've only paid $ 179 of 16gb.
I've wanted the white one but they were sold out in 16. So I've went ahead and placed a exchange of the 32gb.
The first (white 32gb) had many dust stuck under the sceen... and interfere with the camera as well... so I've called to get me a same but different one that isn't defective this time. (New in box course) now the new one has huge gap on the metal bezel area... I could fit like 5 business card.
So I called again and placed another one...
This time I've told them to put a notation on my account so that the manufacture date is most recent... (both of my defective white phones were made in 7/4/12)
Where as my blue one is perfect...besides the dark pixels.
I really think Samsung's quality control isn't as what they claim to advertise as... I understand that no phones are perfect... but at least do a better job at hiding... lol
So in my opinion I could be getting a bad batch or just unlucky... I will keep you guys updated with my next replacement in white.
Please tell us your experience with similar problems.
Sent from my SGH-T999 using xda app-developers app

You are just being picky.

IRIE4IPIER said:
You are just being picky.
Click to expand...
Click to collapse
No he's not, he's paying for a new product so it shouldn't have any defects or problems. What's the point of a 720p screen if it has dust underneath. My 2 yr old g2 doesn't have any dust whatsoever so why should this.
Sent from my HTC Vision using xda app-developers app

IRIE4IPIER said:
You are just being picky.
Click to expand...
Click to collapse
No ****. How close do you have to have the phone to your face to notice "Dark pixels?"

I wasn't aware that these screen panels could have dust considering the digitizer and screen are fused together. Hmm... :sly:
Sent from my Galaxy Nexus using xda premium

Mine already has cracks in the bezel, only issue so far. Much better than the Galaxy Nexus screen issues or the first batch of One X ones.
Sent from my sexy white Galaxy S3 on T-Mobile

My first one had really weird screen issues (looked like there were fingerprints underneath the screen) but I haven't noticed anything out of the ordinary on my second. 32 GB white.

I got wobbly power button and volume buttons...
Sent from my SGH-T999 using xda premium

Cerv3r said:
I got wobbly power button and volume buttons...
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
They're supposed to wobble...
Sent from my sexy white Galaxy S3 on T-Mobile

I bought a white 16gb 2 days before launch and everytime it vibrated it sounded like something loose was in the phone.. I returned it, got another white one. no problems with it.
Sent from my SGH-T999 using Tapatalk 2

So lets see here. Samsung has probably manufactured what 10 million Galaxy S3's? I would expect some to have issues. Mine has none of these flaws.

I got a perfect phone! Trolololololololo lo lo lo lo jk I got a bad screen same issue as the tom skyrocket. Blobs and stuff you know
Sent from my SGH-T999 using xda app-developers app

woostar88 said:
So... I bought my galaxy s3 from tmobile customer service. With a full upgrade I've only paid $ 179 of 16gb.
I've wanted the white one but they were sold out in 16. So I've went ahead and placed a exchange of the 32gb.
The first (white 32gb) had many dust stuck under the sceen... and interfere with the camera as well... so I've called to get me a same but different one that isn't defective this time. (New in box course) now the new one has huge gap on the metal bezel area... I could fit like 5 business card.
So I called again and placed another one...
This time I've told them to put a notation on my account so that the manufacture date is most recent... (both of my defective white phones were made in 7/4/12)
Where as my blue one is perfect...besides the dark pixels.
I really think Samsung's quality control isn't as what they claim to advertise as... I understand that no phones are perfect... but at least do a better job at hiding... lol
So in my opinion I could be getting a bad batch or just unlucky... I will keep you guys updated with my next replacement in white.
Please tell us your experience with similar problems.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
You must be single and/or your colleagues and spouse, love when you're away lol. I'd hate to get you in the phone at work
Sent from my Nexus 7 using Tapatalk 2

theking_13 said:
They're supposed to wobble...
Sent from my sexy white Galaxy S3 on T-Mobile
Click to expand...
Click to collapse
No they aren't. Mine used to firm.. my friend's are still firm though
Sent from my SGH-T999 using xda premium

bipoler said:
You must be single and/or your colleagues and spouse, love when you're away lol. I'd hate to get you in the phone at work
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Looks like someone forgot their meds tonight! 5 posts in about 10 mins? All useless.
Next time please go try to pick your fights in the physical world where it means something!
Sent from my SGH-T999 using xda app-developers app

DocHoliday77 said:
Looks like someone forgot their meds tonight! 5 posts in about 10 mins? All useless.
Next time please go try to pick your fights in the physical world where it means something!
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
dc bay....scary....please don't fool low my post count that is DEEP
Sent from my Nexus 7 using Tapatalk 2

The guy shouldn't ***** about it, just exchange the phone. You make millions of phones bound of them a few are going to have flaws... Mass production.. and if you ever worked in quality control you know not EVERY SINGLE product gets checked just a few random ones...

SebasC said:
The guy shouldn't ***** about it, just exchange the phone. You make millions of phones bound of them a few are going to have flaws... Mass production.. and if you ever worked in quality control you know not EVERY SINGLE product gets checked just a few random ones...
Click to expand...
Click to collapse
Correct. Look at the Asus Transformer Prime forums for manufacturing defects Haha. Just exchange the dud and move on buddy. Them enjoy your perfect one because this phone ROCKS!
Sent from my SGH-T999 using Tapatalk 2

Oddly enough I had to exchange my gs3 because it couldn't get a 4g signal. Really weird. But now I have one that works perfectly.
Sent from my SGH-T999 using Tapatalk 2

Ok it seems like some people are being rude
I said the first one (blue) has dark spots but I dont care for it ... oh but the device itself is perfect. No other flaws.
Sent from my SGH-T999 using xda app-developers app

Related

Note 2 coming to 5 big boys in november

Anyone care? I will be sticking to the GS3 because the size is just where I like it anything biger would probably be too much...
http://www.phonedog.com/2012/09/19/...rriving-on-five-u-s-carriers-by-mid-november/
EDIT: I just read it will have a 1.6ghz Qua core Exynos CPU... I may very well want that in my life!
Can't wait until November, loved the original Note....might be leaving sprint to get it if they don't roll out lte in NY by then.
Sent from my SPH-L710 using xda app-developers app
Too big (thumbs down).
Yup I'm getting it, Nov is my birthday month
Sent front my SGS3 Epic 4GLTE Touch
Must have. Thank you best buy buyback.
Sent from my SPH-L710 using xda premium
washjayb said:
Must have. Thank you best buy buyback.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
I wonder how much they will give for a sg3?
I'll wait for Galaxy S5
Love the specs, hate the size. Hope it's a hit tho.
Sent from my SPH-L710 using Tapatalk 2
loveshinesthru said:
I wonder how much they will give for a sg3?
Click to expand...
Click to collapse
Half of retail within first 6 months. 340 I think
Sent from my SPH-L710 using xda premium
worldwidepmp said:
Love the specs, hate the size. Hope it's a hit tho.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
Take it from me you'll get use to it fairly easy, and whoever said they couldn't fit a note in their pocket is lying, I normally wear skinny jeans and never had a issue with the original note. Only thing I will say is that it will look fairly ridiculous holding it up to your ear to talk, but I've never been one to worry about what people say or think, and I got plenty of compliments about the phone on a daily basis while commuting in the city.
Sent from my SPH-L710 using xda app-developers app
Iphony89 said:
Take it from me you'll get use to it fairly easy, and whoever said they couldn't fit a note in their pocket is lying, I normally wear skinny jeans and never had a issue with the original note. Only thing I will say is that it will look fairly ridiculous holding it up to your ear to talk, but I've never been one to worry about what people say or think, and I got plenty of compliments about the phone on a daily basis while commuting in the city.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Obviously you don't care what people say or think... you wear skinny jeans *badum-bum*
mauricehall said:
Obviously you don't care what people say or think... you wear skinny jeans *badum-bum*
Click to expand...
Click to collapse
LOL DING!
Yea I'm jumping ship as soon as it launches
Sent from my SPH-L710 using xda app-developers app
im very interested in this and conflicted on what to do...
i never even held the original note, but i dont mind the bigger size at all... the more the better to me, and with those specs, wooooo...
might have to hold onto one in the store before deciding what to do...
One thing I'm looking forward to is the stylus, I haven't had one since the touch pro 2, I liked it a lot. Less fingerprints, but I don't like how it's on the Bottom? why would they make it come out of the bottom, it's going to wear out and simply fall out eventually... kinda stupid but whatever...
Yup, I'll be selling my S2 and S3 to pick one up as soon as they come out!
Sent from my SPH-L710 using xda premium
Iphony89 said:
Take it from me you'll get use to it fairly easy, and whoever said they couldn't fit a note in their pocket is lying, I normally wear skinny jeans and never had a issue with the original note. Only thing I will say is that it will look fairly ridiculous holding it up to your ear to talk, but I've never been one to worry about what people say or think, and I got plenty of compliments about the phone on a daily basis while commuting in the city.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
theres no way you got that note in your pocket pic please lol . I tried putting the old note in my front pockets and it wasn't even close, i barely can get my wallet in my front pockets i don't see you getting it in the there, that phone is big. I'm talking about not hanging out your pockets about to fall . I'll be getting the note 2 + man purse i was getting a nexus 7 until i saw a new note with quad core heading this way.
Sent from my SPH-L710 using XDA Premium App
Damnit.......looks like I'm getting one too O_O
bonebeatz1234 said:
I'll be getting the note 2 + man purse i was getting a nexus 7 until i saw a new note with quad core heading this way.
Sent from my SPH-L710 using XDA Premium App
Click to expand...
Click to collapse
Dude its not a man purse, its a satchel! You'll be like a 21st century Indiana Jones.
If your hands are as big as mine and you can hold your s3 like this....you need the note 2!!!!! Lol i cant wait!!!!!
Sent from my SPH-L710 using xda app-developers app

AT&T Refubished S3, $49.99!

Posted this in the deals forum, but since it's today only I figured I'd x-post it here as well.
http://www.att.com/shop/wireless/devices/samsung/galaxy-s-iii-pebble-blue-refurb.html
* Edit: Apparently it's still available!
Awesome find.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
That looks like a good deal, but I always wonder about the warranty (90 days vs. 1 year). I've had to send in 2 of my last 3 smartphones on warranty claims so I worry about this being a good deal.
Typically the good thing about refurbs are whatever the problem was it is now fixed. Puts my mind at ease when I think of it like that lol.
Sent from my SGH-I747 using xda premium
MWilkenson said:
Typically the good thing about refurbs are whatever the problem was it is now fixed. Puts my mind at ease when I think of it like that lol.
Sent from my SGH-I747 using xda premium
Click to expand...
Click to collapse
Receiving 3 crappy refurbished htc one x's in a week I will never buy a refurb.
Sent from my SAMSUNG-SGH-I747 using xda premium
Just got mine in today. Ordered a white model, its in perfect shape. Not a blemish on it. Screen is flawless. Even had all the accessories -- only thing missing is the box.
Same here. My white refurb arrived yesterday in perfect condition. Running CM10 now and loving it.
magn2o said:
Just got mine in today. Ordered a white model, its in perfect shape. Not a blemish on it. Screen is flawless. Even had all the accessories -- only thing missing is the box.
Click to expand...
Click to collapse
How'd you get it w/O a box ?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Now it's $150.

!--Unbelievable--! I watched my 3 day old Note II's screen glass crack in my hand!!

This concerns me, so I thought I would warn other Note II owners. Beware of temperature changes.
I went from in my truck, outside where it was near 10F out. (-11c) and into a building while using my Note II. Once in the building, as I was holding the phone and using it, the screen (glass) cracked from the middle left of Home button in an arc to where the power button is.
The phone is 3 days old and never been dropped.
Only the glass cracked. One line.
Reported today, but because it's Sunday, I have to call Rogers Managment Office to see if they will replace it.
I have never heard of this happening before.
Sent from my SGH-I317M using xda premium
GR8CDNPumpkin said:
This concerns me, so I thought I would warn other Note II owners. Beware of temperature changes.
I went from in my truck, outside where it was near 10F out. (-11c) and into a building while using my Note II. Once in the building, as I was holding the phone and using it, the screen (glass) cracked from the middle left of Home button in an arc to where the power button is.
The phone is 3 days old and never been dropped.
Only the glass cracked. One line.
Reported today, but because it's Sunday, I have to call Rogers Managment Office to see if they will replace it.
I have never heard of this happening before.
Sent from my SGH-I317M using xda premium
Click to expand...
Click to collapse
Wow! That sucks!
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
I've had 2 different phones do that (not my Note II )..and it sucks big time..
Hope they exchange it without any hassle for you..
Mac
Mac11700 said:
I've had 2 different phones do that (not my Note II )..and it sucks big time..
Hope they exchange it without any hassle for you..
Mac
Click to expand...
Click to collapse
Me too. Will update what Rogers says tomorrow.
If they won't replace it, hopfully Samsung will.
Sent from my SGH-I317M using xda premium
Crap so this phone is useless in canadian winter? Great
Sent from my SGH-I317M using xda premium
mr mystery said:
Crap so this phone is useless in canadian winter? Great
Sent from my SGH-I317M using xda premium
Click to expand...
Click to collapse
Every phone, actually any device is useless with extreme temperatures.
Matters more is the duration of how long the device was exposed to certain degree of cold or heat.
Sent from my SGH-I317M using xda app-developers app
That's surprising! I wonder if you got a lemon...
I saw this video not too long ago and in it, the lady put her note 2 in the freezer:
https://www.youtube.com/watch?feature=player_detailpage&v=KERzJo9L7vM#t=63s
A typical household freezer should be about -18 Celsius.
I've had my old Galaxy 1 out in similar temperatures at Whistler and it didn't do any damage and the new gorilla glass should be even tougher than its predecessor.
Regardless, they should give you a replacement since it sounds like it died in normal operating conditions.
Damnit physics. Once again you win.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Wow. I haven't read the manual yet but im pretty sure it says do not expose the unit under extreme temperature somewhere in there. Pretty standard nowadays.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
majorbgss said:
I haven't read the manual yet but im pretty sure it says do not expose the unit [to] extreme temperature
Click to expand...
Click to collapse
Yes. From pp. 217-218:
The suggestions below will help you fulfill any warranty obligations[...]
Extreme heat or cold
Avoid temperatures below 0°C / 32°F or above 45°C /113°F.
Click to expand...
Click to collapse
---------- Post added at 05:36 AM ---------- Previous post was at 05:34 AM ----------
GR8CDNPumpkin said:
I went from in my truck, outside where it was near 10F out. (-11c) and into a building while using my Note II. Once in the building, as I was holding the phone and using it, the screen (glass) cracked
Click to expand...
Click to collapse
Wow, sorry to hear that.
When you were outdoors, was the phone in your pocket, or was it away from your body and fully exposed to the cold?
https://www.youtube.com/watch?v=h2xnWH724Ho
Looks like I better keep my phone warm.... The temperatures in Toronto are dropping quickly now...
Sent from my SGH-I317M using xda app-developers app
I think u should be good as long as there is no damage aroud the screen where the bumper is.. emphasize that to rogers or samsung
Avoid temperatures below 0°C / 32°F or above 45°C /113°F.
Click to expand...
Click to collapse
32F really sounds too high for most winter states I think. I mean, even here in Utah 32F during winter is considered a warm day...at least for me since it gets much lower but luckily never had an issue with my phones.
I will be more careful from now on though.
Good news! Rogers will replace the phone where I got it.
But heading to Calgary so won't be for a week and a half.
Sent from my SGH-I317M using xda premium
Wow. Sorry for the nasty experience. I'm glad they stepped up with a replacement.
Thanks for the heads up. It would never have occurred to me, a balmy gulf coast resident. Just one more weather hardening tip for a planned trip to your daunting winter lands. Your "note" might have saved mine 2 . ..........
Sent from my SAMSUNG-SGH-I317 using Xparent Blue Tapatalk 2
I guess that's one good thing for moving out of Alaska, about the only one I can think of though... It's -26F there right now. I've never seen a screen crack from the cold before though. Was a computer tech for the Fairbanks school district. We had plenty of cracked video cables in the teacher's laptops when they left them in their cars overnight, but no cracked screens.
Quick temp changes are the enemy not necessarily the extremes themselves.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
I suspect a minute defect in the glass near the home button.
Sent from my SGH-I317M using xda premium

Screen Issue, returning 5th SIII what is it?

Hello, I have been having the same issue with my screen on my Galaxy SIII since I bought my first one last february, what is causing it and what is it?
Pictures below, it has just started to develop on this my 4th SIII that of which was a BNIB not one of those replacement ones which my last two replacements were.
Photos below..
The circles start out hardly visible and progress getting darker eventually I have a row of up to 5.
Sent from my SGH-T999 using xda premium
maybe I'm blind but I don't see any thing there... and the s3 didn't come out last year until summer of '12....
Ok well then its worse because ive gone through 4-5 SIII since july
Look in the area circled in the original photo since the edited one became smaller
Sent from my SGH-T999 using xda premium
I don't see much either maybe something yellowish to green idk
Sent from my SGH-T999 using xda app-developers app
I don't see anything I wouldn't expect to see.
Edit: I see them now. It's like one of those pictures you have to stare at to see the image.
I see them, and yeah that would be pretty annoying. Are you using a particular background, or playing a certain game for an extended amount of time that could be causing those to "burn" into the display? Anything along that line of thought?
Is that only noticeable on light background colors or does it get darker with a darker background color?
------------------------------------
If it was easy you'd of hired the guy at Home Depot to to it.
It's definitely a game or something causing this. Or background as the above user mentioned. Only issue that's common throughout all of the s3 devices are the ink blots. That circling is really strange. I'm putting my money on it being caused by some sort of burn in from the same image being displayed for too long.
Sent from my SGH-T999 using Tapatalk 2
I don't see anything, even if there were something minor you returned 4 galaxy siii because of that?
I once heard a story about a boy after returning five phones for the same issue that was so minor, his mother took him to a psychologist about his perfectionism disorder. (Nothing to do with you, just a funny story)
FinancialWar said:
I don't see anything, even if there were something minor you returned 4 galaxy siii because of that?
I once heard a story about a boy after returning five phones for the same issue that was so minor, his mother took him to a psychologist about his perfectionism disorder. (Nothing to do with you, just a funny story)
Click to expand...
Click to collapse
It only starts getting darker and darker and more noticeable. It starts only being noticeable on white to gray screens then on all screens.
I do not use or have any backgrounds or games which have that design.
Would you pay the same amount for an SIII if you saw defects on the screen?
I pay for the warranty so I will make sure my phone is in prestine condition if ever I decide to sell it.
Sent from my SGH-T999 using xda premium
YourAntic said:
It only starts getting darker and darker and more noticeable. It starts only being noticeable on white to gray screens then on all screens.
I do not use or have any backgrounds or games which have that design.
Would you pay the same amount for an SIII if you saw defects on the screen?
I pay for the warranty so I will make sure my phone is in prestine condition if ever I decide to sell it.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
I mean, who doesn't have a pair of black balls on their gs3 screen?
Opps wrong thread......
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The_F_Word said:
I mean, who doesn't have a pair of black balls on their gs3 screen?
Opps wrong thread......
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Nicee haha yeah link me to that thread as well lol
Sent from my SGH-T999 using xda premium
I actually had my phone exchange for the same reason including the black balls on the screen lol new replacement came with less yellowish and smaller balls so I learn to live e with it xD
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Jose0726 said:
I actually had my phone exchange for the same reason including the black balls on the screen lol new replacement came with less yellowish and smaller balls so I learn to live e with it xD
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I suppose I could try to learn to live with it....
Sent from my SGH-T999 using xda premium

Cracked case

Did some one else also got their phone cracked?
I babied it since I bought, not even a minute scratch, every thing pristine. Called customer service, they claim any physical damage is not covered under warranty.:crying: Even sent them links and posting full of same problem.
NEVER going to buy any Samsung products.
mind posting a link to this cracked case?
The top left corner of the back has a nice crack, developed in a week because of their plastic. I just went on eBay and got another one for cheap. Never dropped it either but oh well, at least the screen is in tact
Sent from my SGH-I747M using XDA Premium HD app
Mine too. I told Samsung about it just to let them know about poor build quality, they kept trying to get me to send it back to them so they could rape me on fixing it no matter how many times I told them that I didn't care about the crack I was just letting them know that I was disappointed in the quality. I think I am done buying samsungs, I will go with Google branded devices from now on.
Sent from my Nexus 7 using XDA Premium HD app
Prime said:
mind posting a link to this cracked case?
Click to expand...
Click to collapse
My phone had identical crack.
http://www.androidauthority.com/gal...rtphone-samsung-repair-affected-units-101957/
crasher17 said:
Did some one else also got their phone cracked?
I babied it since I bought, not even a minute scratch, every thing pristine. Called customer service, they claim any physical damage is not covered under warranty.:crying: Even sent them links and posting full of same problem.
NEVER going to buy any Samsung products.
Click to expand...
Click to collapse
You'll never buy another Samsung product? No blu ray player? Or a nice LED TV from them.
Sent from my SGH-I747 using xda app-developers app
scorpiopantera said:
You'll never buy another Samsung product? No blu ray player? Or a nice LED TV from them.
Sent from my SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
I was a die hard Samsung person until my s3 I have a Samsung fridge, 2 Samsung TVs, 2 captivates, a blue ray player, a focus 2, a Bluetooth earpiece, and I recommended Samsung to everyone. I am quite disapointed in the way they handled my advice, I wasn't asking for service or a replacement, I was just letting them know I was not happy with the quality of my device. So I think I am done with Samsung for a while, I love my nexus 7 so I will be going Google for the time being.
Sent from my SGH-I747 using XDA Premium HD app
scorpiopantera said:
You'll never buy another Samsung product? No blu ray player? Or a nice LED TV from them.
Sent from my SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
NEVER!!!
I had their plasma, paid ridiculous high price 11 years ago, still going very strong. Windows OS Focus phone, great quality. But now after knowing their problem, how they treat me. I will even persuade others from buying their products.:crying:
Lol I thought the whole time the cracks were part of the bezel hahaha I have 4 of them one in each corner. What a coincidence lol but yeah they don't bother me. I always have my phone in a case, but yeah I totally thought it was part of the design and I noticed the bezel is all uneven around the screen... Some gaps bigger than others... Samsung always has issues on their bezels.... The Note was the worst. Not OCD about it. But I did notice it
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I used to baby my phone, but I couldn't find a good screen protector that worked with my case.
I love using the matte-finished screen protectors that are reusable (I'm using the Mochi brand). I'm still very careful about my phone, though.
Noticed a fresh crack appeared in bottom, on top of USB. Looks like whole bezel will fall apart.
That sucks. So far, no scratches after about 8 months use. Good to be on the lookout for them though!

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