Develop Bugs

Problems: Google Exchange Server (Activesync)

Hey guys, since a few days I have massive problems with syncing my device with google (contacts, calendar, emails). I used activesync with the snyc settings to m.google.com and suddenly it tries to sync always the entire content from new, every time stating that there are changes done on the server side which requires entire resync. does anybody have the same issues and a solution to that?

I could never get it working right. I use goosync (payservice).

I use this for contacts and calendar but couldn't get the email portion to work reliably. I use IMAP for gmail.

mine syncs fine.

The Jack of Clubs said:
mine syncs fine.
Click to expand...
Click to collapse
same, works perfectly for me.
Although i only use google for calender and e-mail, i use dashwire to back up my contacts.
You have probably already tried it, but have you disabled all but one and checked it to see if you still have the same issue?
If it works properly with just e-mail for example, then add in calender and try it again. If it works then add contacts back in or if it breaks remove calender and try contacts instead.
Might help you track down whats causing the issue.
Just an idea.

Mine syncs fine as well. At first I had problems with syncing because I never set up a Calendar or Contacts with Google, so I unchecked everything except Mail. Try that.

Check this out from wmexperts.com:
Has anyone else noticed that they can't sync Google Gmail via Activesync over the past few days? At first I thought it was just me but soon came to find that the "Error Synchronization" message was being displayed on other Windows phones.
The official error code is 0x8600050c (Communications Error) and in looking over at Google Mobile's Help Forum, there are a few solutions available.
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
We couldn't find anything official from Google on the cause of these errors or of a "official" solution. If we hear of anything we'll pass it on.

you dont have tasks selected do you?

google sync is not up to snuff as it currently stands.
having tried it, doing this over & over:
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
Has been unacceptable.

perveeus said:
google syncis not up to snuff as it currently stands.
having tried it, doing this over & over:
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
Has been unacceptable.
Click to expand...
Click to collapse
Yes I agree, but to Google's defense, they say this is in Beta, but we are spoiled with great Google products so we are expecting too much. I do wish they would put more effort to it though, it has been like this since November when I tried it and I haven't seen anything improved in 3-4 months.

wpbear said:
Yes I agree, but to Google's defense, they say this is in Beta, but we are spoiled with great Google products so we are expecting too much. I do wish they would put more effort to it though, it has been like this since November when I tried it and I haven't seen anything improved in 3-4 months.
Click to expand...
Click to collapse
Oh don't think I am bagging google & all their great products & freebies.
But it just seem they set expectations so high, that they use the excuse of "beta" forever before releasing anything (witness gmail was an invite forever!).
I'm just spoiled!

schoolio said:
Check this out from wmexperts.com:
Has anyone else noticed that they can't sync Google Gmail via Activesync over the past few days? At first I thought it was just me but soon came to find that the "Error Synchronization" message was being displayed on other Windows phones.
The official error code is 0x8600050c (Communications Error) and in looking over at Google Mobile's Help Forum, there are a few solutions available.
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
We couldn't find anything official from Google on the cause of these errors or of a "official" solution. If we hear of anything we'll pass it on.
Click to expand...
Click to collapse
I had the same problem a few days ago. I deleted the Exchange Server relationship and re-created it, and it's worked fine since. I've had similar problems periodically in the past - I chalk it up to it being a free service.

I got google sync to work, just got my touch pro2 on sunday. works with my main google calendar, saw a user around here recommend ActiveGCSync for additional google calendars, will try that tonight. The only problem I had is i initially synced all my gmail contacts to my phone (most without names or phone numbers), so then I unchecked 'contacts' thinking it would take them out, but instead it removed ALL the contacts from my phone But now all my phone contacts are backed up in my gmail I guess I will have to clean up the mess manually and sync them back up...

I spent a good part of my day so far editing all my gmail contacts and merging duplicates and the last tihng I did was set up a bunch of new 'groups' under the contacts in gmail. I was hoping that after I sync'd back up that I would be able to use the google created contact groups as a means of filtering my contact list, but this seems not to be the case.
From searching around here I ran across a program called 'Seven' and others, which I will explore if there isn't another way. But I was hoping someone could give me some ideas other than individually editing the "Category" of each contact, which seems to be the field which it looks at for "Filter" under the menu soft key.
Thanks

I use Seven Beta to sync all my mail accs. On creation gives me the option for sync of contacts and calendar as well. Everything works great.

burtonsnow8 said:
I use Seven Beta to sync all my mail accs. On creation gives me the option for sync of contacts and calendar as well. Everything works great.
Click to expand...
Click to collapse
Do you sync google contacts that you have put into groups, and then can you use the TouchFlo contact list to filter them by those groups?

Calendar Sync Issue

My Desire seems to want me to really celebrate my friends birthdays!
I am syncing my contacts and calendar items from my PC. This includes all my contacts birthdays. I am using Outlook (2007) but no Exchange.
In many cases, I have between 5 and 10 duplicated birthday items in the calendar for the same person. However, when I look on the PC, there is only 1.
Looking on the phone under Calendar>Menu>Settings>More>Calendars, there are 3 calendars listed - My Calendar (no idea what that is?), one called my name (which appears to contain the items I have added on the phone) and PC Sync. The PC Sync is the one which generates the multiple entries, because if I untick this, all the multiple entries disappear.
I suspect the problem is to do with a combination of syncing and multiple calendars (although to my knowledge I only have one calendar on the PC).
Debating just removing the lot and starting again! Not ideal!
Any thoughts on how to rectify this problem?

Noone else?
I take it noone else is seeing this problem?
If I scrap syncing to Outlook Calendar, does Desire <-> Google Calendar work ok?

PeteW said:
I take it noone else is seeing this problem?
If I scrap syncing to Outlook Calendar, does Desire <-> Google Calendar work ok?
Click to expand...
Click to collapse
I don't have exchange at all but have found the google calender to be excellent so far. If you want more specific options for an event, you get more on the web page than in the android options. However, it's synced fine and works very well so far for me.
I'm sure that it's a simple options issue being the reason you're getting loads of birthday entries but I don't know how to help on that.
What I do like about the google calender is that I can select which calenders I want to show on my phone and which I don't. Also I have a little call tracker app that posts all my calls and missed calls in a separate calender online... works great.

what's that tracker app called? Sounds useful - in app store?

Mark One: I use CallTrak, pretty good ...
and you might also want "SMS Backup", the same for SMS ...

Thanks - looks great. Dumb question (android noob) - how do you set it up to sync with another calendar. I have created a new calendar on the same google account but it doesn't show up as an option in CallTrak - I can only see my main calendar or UK Holidays.
Thanks, M1

No worries - I didn't leave enough time (like half an hour!) for the new Gmail calendar I created to sync with the phone.
Now working as it should. Thanks.

Android calendar sync with MS Outlook

I am synchronizing the Desire's "PC calendar" with MS Outlook through HTC Sync.
However i see, that the custom ROMs based on Froyo (Android 2.2) don't include HTC Sync, as they are ported from Nexus One.
Is there any alternative solution for syncing the Android calendar directly with MS Outlook ?
For security reasons (my company doesn't like to post internal, including confidental , data on Google and making it in fact a public information) i can't use these methods:
- sync Outlook calendar with Google calendar directly through internet
- use Google calendar instead of Outlook calendar
- sync Desire calendar directly with Exchange server
Does anybody else have this issue ?
I don't understand why Google hasn't already addressed this issue. May be they don't wont to see the Android in corporate environment ?

In your situation I don't think so.

I had a problem syncing with Outlook but discovered by using Google calendar you can skip the outlook sync and have your calendar whenever you are when you log on,
Joe

How about this:
http://www.markspace.com/products/android/missing-sync-android.html

Joefried said:
I had a problem syncing with Outlook but discovered by using Google calendar you can skip the outlook sync and have your calendar whenever you are when you log on,
Joe
Click to expand...
Click to collapse
As i wrote, i need to synchronize with the Outlook calendar in my work.
I can't really force may company (including all the 50.000 employees worldwide) to use Google calendar instead of Outlook calendar (MS Exchange).
There is no way to sync the Google calendar with my Outlook calendar, for security reasons (confidential data is sent in the Outlook invitations). The whole Google calendar is blocked in my company and i can't even connect the server (for security reasons).

nsm said:
How about this:
http://www.markspace.com/products/android/missing-sync-android.html
Click to expand...
Click to collapse
This looks veeery interesting.
It looks even better than i have expected.

clovek1 said:
For security reasons (my company doesn't like to post internal, including confidental , data on Google and making it in fact a public information) i can't use these methods:
...
- sync Desire calendar directly with Exchange server
Click to expand...
Click to collapse
The stock mail app has native Exchange support - or you can use Touchdown which is more feature rich. Google doesn't need to be involved - it's a secure (SSL) connection between your phone and your company's Exchange server.

Rob Pomeroy said:
The stock mail app has native Exchange support - or you can use Touchdown which is more feature rich. Google doesn't need to be involved - it's a secure (SSL) connection between your phone and your company's Exchange server.
Click to expand...
Click to collapse
As I mentioned before, the company Exchange policy doesn't allow direct syncing. For some reason only the access over https://owa.company.com/... is working.
Direct access from Android to OWA Exchange server doesn't work (some ambiguous error appears, probably the Exchange server prohibits this kind of connections at all).

exchange 2010
I am using exchange 2010, my email syncs, my contacts syncs, but my calendar will not sync, only i get is an error message saying it did not sync. Anyone have this issue
I have a Telstra on AT&T in USA

alwayslearning said:
I am using exchange 2010, my email syncs, my contacts syncs, but my calendar will not sync, only i get is an error message saying it did not sync. Anyone have this issue
I have a Telstra on AT&T in USA
Click to expand...
Click to collapse
how do you sync ? directly with exchange, with Outlook, through Gmail ?

with exchange 2010.
I just flashed Froyo today and it works with 2010, all three, mail, contacts and calendar. But not tasks
I am happy to have the calendar back.

alwayslearning said:
with exchange 2010.
I just flashed Froyo today and it works with 2010, all three, mail, contacts and calendar. But not tasks
I am happy to have the calendar back.
Click to expand...
Click to collapse
I have tried Exchange for Android 2.0/ 2.1 from NitroDesk, Inc. and after much struggle it was able to detect correct settings for my corporate Exchange.
Apperently i can sync all the folders now (i am not completely sure, as i have played with this soft only for few hours), read email, sync calendar, private folders, notes etc.
It's only a 30 day trial, i hope the official Froyo 2.2 from HTC will come before the trial period expires and then i could use the updated Mail application with extended Exchange capabilities delivered by default in Android.

Hallo,
I am also a newcomer to Desire HTC Sync/outlook 2003. I have downloaded the latest htc version and installed. Everything working fine (basic calender and contacts) except:
1. The contacts are synced on the prename instead of the lastname, although in outlook on last name.
2. I have in the contacts submenus. How do I sync those?
Could somebody help me?

oldyuk said:
Hallo,
I am also a newcomer to Desire HTC Sync/outlook 2003. I have downloaded the latest htc version and installed. Everything working fine (basic calender and contacts) except:
1. The contacts are synced on the prename instead of the lastname, although in outlook on last name.
2. I have in the contacts submenus. How do I sync those?
Could somebody help me?
Click to expand...
Click to collapse
Regarding your first point I think when you are in your contact list and you press menu then settings you can change that (don't have my phone at the moment so can't check it on mine)

I have looked everywhere. I am not able to find in the menu the possibility to rearrange the sorting on lastname. This is perhaps somewhere in the general setup.
Can someone help me?
By the way, I purchased The missing sync. But this is to be discussed in a completely separate thread.

oldyuk said:
I have looked everywhere. I am not able to find in the menu the possibility to rearrange the sorting on lastname. This is perhaps somewhere in the general setup.
Can someone help me?
By the way, I purchased The missing sync. But this is to be discussed in a completely separate thread.
Click to expand...
Click to collapse
I use outlook 2010, (it's great) and I am not having this issue, the only place I can change this setting is not in my phone but in outlook 2010, go to file>Options>Contacts>names and filing>default "File As" make sure is says last,first
hope this helps

I am using Outlook 2003. The file is set as you have described. All my contacts are arranged in Outlook on the last name.
Perhaps there is really no way to get this arranged in Desire/HTC Sync. I could not find anything in the manual concerning this item.
Many thanks for your effort.

Just got my phone back today, but unfortunatly I'm not able to find the setting anymore. (you can change the display form of names frome first name last name to last name, first name but you can only do that when you edit the contacts name, which is way to much work for all your contacts)

bad experience with missing sync:
forum.androidcentral.com/android-applications/16775-missing-sync-android-evo.html

yessir1 said:
bad experience with missing sync:
forum.androidcentral.com/android-applications/16775-missing-sync-android-evo.html
Click to expand...
Click to collapse
Ditto!
Do NOT go for missing sync. Its very unprofessionally run and full of bus.
Ive had the product for about 6 months and they havent been able to fix my issues. Originally I had problems on Xperia X8 in that my contacts were being removed form the PC when synchronising.
Logged the issue with MarkSpace (which by the way appears to be a two man outfit). I would get a reply every so often to say a new version has been released and I should try it. When askign if the new version was actually a fix for my issue i was told no and that I should 'jut try it'. Good job I backed up my outlook data file first as it deleted my contacts again.
Eventually decided to change my phone and now have a different issue; missing sync is preventing google synchronisation. Also the contacts on my phone which were written to the phone from PC do not synchronise if I edit them. Not only that but if I edit a google contact on the phone that too does not synchronise with google.
These people dont seem to care that there are real users in the field with real data. Once again Im told to 'try the new version' - same result. Problem not fixed
Missing sync would have been better of 'Missing'

[Q] calendar sync'ing

I have a problem where the exchange based calendars on my DHD aren't reflecting any of the changes I make to existing meetings such as a date or time.
What am I missing?
Thanks!

Let me elaborate. Create a meeting in Outlook or on the DHD, fine it appears in both environments. But make any changes in outlook and they're not reflected on the DHD...

If you create an appointment in Outlook, it appears in the DHD.
But not a modification.
I'm afraid it's on the server side you have to investigate.
The modif are "pushed" with Exchange. So no problem on your DHD.
Ask server admin.

Im not seeing the same problem on the Galaxy S ii i received today...

what kinda exchange server is it? are you using gmail. Maybe try switching to google calender. Google uses imap, what works like a charm on android. Just log in with your google account and mail contacts and calender is synced without any hussle

[Q] One X contacts only sync one way with Exchange

Hi, I'm a few days into using my HTC One X (first time Android user having just switched from WM6.5) and have found a problem with syncing with Exchange Activesync (Office 365). I'm set up to sync mail, contacts, calendar and tasks with EAS. The problem is with my contacts in the stock "People" app.
I notice for new EAS contacts that I create from the phone (i.e. from an incoming call or SMS), the contact is synced up to OWA and Outlook. But when I make a change to the contact item from OWA or Outlook, the changes do not sync back to the phone. However, if I make another change to the same contact from the phone, it will sync up. It's only syncing one way i.e. from the phone.
This does not happen to the other contacts that were originally downloaded to the phone from Exchange. Meaning, changes to these other contacts will sync both ways - from OWA/Outlook to the phone and vice versa.
Does anyone else have this problem? Better yet, a solution?
Thanks in advance.
ps. If it's any help, I've also downloaded Touchdown to my phone to test. But note that the contacts in Touchdown are not copied/linked to the native phonebook (People app).

Hi UKC1,
What happens when you add a new contact from the Exchange end? Does it sync to your phone, if so do edits to that contact on the phone sync back?
I have Exchange so I will test this for you now, but on the surface it would sound like the contacts that you have added from receiving a call or an SMS are going to a different address book behind the scenes, one that is outside of the Exchange sync scope.
EDIT: I note that when I enter the 'People' app on my phone, and manually add a new contact, I am able to choose from four address books (SIM, Phone, Exchange, Google).
Whilst I haven't tested any further just yet, it could be the issue I mentioned above that you are not creating the contact on the phone inside the 'Exchange' address book, and therefore it will not sync with Exchange.

I was able to reproduce your issue. Create contact on phone in default address book (which is Exchange), contact syncs to Exchange OK. Make change on phone, change updated Exchange OK. Make change in Outlook, contact did not get updated = FAIL. I waited quite a while too (all other changes were instant).
........
However, maybe I have some good news for you, the contact DID get updated after I rebooted the phone.
Can you please confirm that works for you?

Yes, you have reproduced my exact problem. And I tested it again today - same thing. I guess I'm not the only one with this problem then. I elevated it to HTC but there's no response yet.
Anyway, so I rebooted as you suggested but no it didn't work - the outlook/exchange-amended changes DID NOT sync back to my phone. Only when I removed the EAS account and re-setup the account did everything sync. Then I tested it again by creating more contacts from the phone.
Funny thing is that now some of phone-created contacts are syncing both ways now. But others are still not.
I can keep testing but my actual EAS account has 3000+ contacts. There's no way I can keep track what is synced.
This people app is just looking unreliable. Any other ideas?

Nothing that I know of with EAS support. Could be because you have a large number of contacts. If I was to suggest anything it would be split them up into groups. Then again with 3000 contacts I would assume you have already done that! Perhaps try an AOSP ROM such as Trips CM9 and try the default ICS experience to see if you have the same issue. Could be the People app, could be the EAS support within ICS itself. Would be interested in your findings.