[Q] calendar sync'ing - Desire HD Q&A, Help & Troubleshooting

I have a problem where the exchange based calendars on my DHD aren't reflecting any of the changes I make to existing meetings such as a date or time.
What am I missing?
Thanks!

Let me elaborate. Create a meeting in Outlook or on the DHD, fine it appears in both environments. But make any changes in outlook and they're not reflected on the DHD...

If you create an appointment in Outlook, it appears in the DHD.
But not a modification.
I'm afraid it's on the server side you have to investigate.
The modif are "pushed" with Exchange. So no problem on your DHD.
Ask server admin.

Im not seeing the same problem on the Galaxy S ii i received today...

what kinda exchange server is it? are you using gmail. Maybe try switching to google calender. Google uses imap, what works like a charm on android. Just log in with your google account and mail contacts and calender is synced without any hussle

Related

Creating appointments w/attendee and gmail (Update on issue)

See post 3 for update
If i create appointments on the phone and save them, they are put in outlook out box and not sent. I ave gmail imap setup and cant seem to get it to take over for the calendar. Current rom in sig
carhigh said:
If i create appointments on the phone and save them, they are put in outlook out box and not sent. I ave gmail imap setup and cant seem to get it to take over for the calendar. Current rom in sig
Click to expand...
Click to collapse
I have a really really awesome answer for you.
Don't setup your email anymore, just go here:
http://www.google.com/support/mobile/bin/answer.py?hl=en&answer=138636
This will setup an Exchange-like server and will enable you to do that. At least I am pretty sure that isn't what you are already doing, because this will setup the email and sync Calendar, Contacts and Email with PUSH. Let me know if you need any help.
I dont think you understood the problem, but thanks for reading and suggesting something.
Part of the issue is resolved. We can now add to the calendar and it sends the email to those attendee's we add to that event, thru our gmail accounts. How i fixed that was going into the office folder and using the calendar link in there. In menu/tool/options, appointments page, there is a "send meeting requests via: (email account)". I just changed it from outlook email to our gmail account. So now it sends them out with the gmail account rather than sitting in the outlook outbox.
THE NEXT ISSUE is that when anyone sends you a meeting request, from outlook(pc) OR from the phones calendar thru gmail, if you recieve that request on the phone, there are no buttons to "accept/tentative/decline/propose new time", like there is in outlook pc. It just comes in as a regular email that looks very useless. The only way to accept or decline is to read the email in outlook on the pc where you have buttons "accept/tentative/decline/propose new time".
carhigh said:
I dont think you understood the problem, but thanks for reading and suggesting something.
Part of the issue is resolved. We can now add to the calendar and it sends the email to those attendee's we add to that event, thru our gmail accounts. How i fixed that was going into the office folder and using the calendar link in there. In menu/tool/options, appointments page, there is a "send meeting requests via: (email account)". I just changed it from outlook email to our gmail account. So now it sends them out with the gmail account rather than sitting in the outlook outbox.
THE NEXT ISSUE is that when anyone sends you a meeting request, from outlook(pc) OR from the phones calendar thru gmail, if you recieve that request on the phone, there are no buttons to "accept/tentative/decline/propose new time", like there is in outlook pc. It just comes in as a regular email that looks very useless. The only way to accept or decline is to read the email in outlook on the pc where you have buttons "accept/tentative/decline/propose new time".
Click to expand...
Click to collapse
Actually, I did understand the issue.
You aren't setting the email up correctly. If it is showing up as Gmail, and not Outlook it isn't setup for Exchange. You need to remove that account and follow my link to setup Exchange features...
Im not following you on this exchange stuff. What does an exchange have to do with poutlook not showing an email with the same options as outlook on the pc?
ok i just set this up on phone. active sync on phone says attention required.
result: the config on your exchange server prevents you from sync'ing. please contact your serv admin.
BUT getting and sending email is working right. Syncing is working for email.
Creating a calendar event and adding attenees is not working at all now. The emails never go out. Sending an event to myself from my wifes phone somes into the phone the (no good). But comes into my outlook pc correctly
Setting up sync has its own issues. I sent an event from my phone to my wifes phone. Oh joy, i get an html page i can accept with on her imap email.
I accepted it on the wifes phone and it NEVER went onto her calendar on the phone. Which leads me to beleive she must have sync setup too. What a joke!!!!!
It would be so much easier if google mail would include the MS office option buttons for reading and responding to event emails.
Not only that, but now i have to create events either on the phone, or in google cal. I can not setup events in outlook and have them all sync UNLESS i pay and use google apps.
Google has a big problem with MS. If i send an event to a google account, if i read that event email in gmail, its also striped of any way to open or respond.
The way this works best if WANTING to use gmail and outlook, while still wanting to use outlook for events cal, is to only reply, respond or accept events within outlook on the pc.
/joke
You have to ONLY select Contacts, Calendar and Mail. Try that and let me know if you still get that Att Required... Also, if all else fails I can give you my email and we can test it that way.

Exchange 2010 = no calendar sync

I've had my 2 Desires for about 3 weeks now. When I first received them we were using MS Exchange 2003, and Mail/Contacts/Calendar all synced perfectly.
Since then, we have upgraded our Exchange Server to Exchange 2010, which is lovely, BUT it turns out that the Desire Calendar will not sync with Exchange 2010. It would seem to be a Desire/HTC issue, as our iPhones/iPod Touches still sync Calendar fine with Exchange 2010.
I also note that a colleague is syncing the Desire Calendar with Exchange 2007 without problems.
So it is the combination of Desire Calendar and Exchange 2010 which fails. If I go to Settings/Accounts & Sync/Exchange Activesync and enable Calendar Sync I can see error messages saying "Syncronization is experiencing problems". If I leave Calenday sync enabled, it causes Mail and Contacts to sync poorly too, but if I disable Calendar sync, Mail and Contacts sync fine.
Has anyone else got Calendar sync working with Exchange 2010?
Desire Exchange 2010 Calendar
I recieved my Desire yesterday after reading quite a bit about it. Yes it can Sync with Exchange and all is what i read.
I set it up to Sync with the Exchange 2010 server and to my surprise it didn't sync the existing calendar items. Contacts and Mail is no problem.
If i add e new Calendar item on the Desire it does show in Outlook on my pc so Exchange does have a sort of sync with the Calendar. Adding a new item in Outlook never shows on the Desire. It seems like a one way sync or something. The Desire can sync to Exchange but it seems Exchange cannot sync to the Desire
I have a test account on one of our clients Managed Exchange 2007 servers. Setting up ActiveSync to the Exchange 2007 server works like a charm. Full sync both ways.
Just modify all your calendar items, for example by adding an additonal category by change your view to "list" or "list all active" and selecting all your appointments. Add a category, remove the category and switch back your view. Now you can happy sync your calendar with E2k10
Whoa! Steady there.
Can you give me some background to this before I apply it to my 12 year calendar history? How did you discover this, and have you actually successfully done this?
It worked and now not anymore
Strangest thing. My girlfriend planned a few appointments in here Calendar and invited me. So I accepted those invites on my Desire and all of a sudden the 2way sync worked. I could add items on my Desire and they popped up in the Exchange/Outlook Calendar and vice versa.
But that was unitil I rooted my device this morning...meaning new flash and standard factory reset. Now it will not sync the Calendar anymore. Tried sending new invites from a different account without any luck.
So...the calendar sync does work eventually...dont know why or how I did it.
Other thing you could do is, is install HTC Sync and manually do an Outlook sync of only the Calendar items (all items). I did this and they all showed up on my Desire. I did a one time sync.
Trying to figure out how to get the sync working again.
XDAgeek said:
Whoa! Steady there.
Can you give me some background to this before I apply it to my 12 year calendar history? How did you discover this, and have you actually successfully done this?
Click to expand...
Click to collapse
Not really any background information, sorry. I've done some research on it but did not find anything, including analysing the extended sync protocols, everything looks ok, but there's no sync.
I've got this solution from a swiss-forum "android.pocketpc.ch" (sorry I can't post links since no moderator removed the restrictions yet) and it worked like a charm. I've tried it since I'm the Exchange-Admin myself and I now I've a functional backup;-)
Same problem here. Cannot get calendar to Sync with Exchange 2010.
If I add a new meeting to the Desire it appears in Outlook.
If I modify this meeting in Outlook then it appears as 2 separate meetings on the Desire.
If I delete an appointment on the Desire then it comes back once the sync runs.
All in all very disappointing for a State of the art phone.
Anyone got a real fix for the Exchange 2010 calendar problem?
A huge thanks to dab_ch for posting above the workaround to get the Calendar syncing to Exchange 2010. This is now working perfect to two Desires here.
If you have this problem, follow the advice in the post above. It worked for me, twice.
dab_ch fix is only working in part for me.
Some of the Exchange calendar items still do not appear on the Phone.
If I modify an appointment on Exchange the change is not reflected on the next sync from Exchange
Also, While Exchange Contacts are appearing on the phone. If I add a new contact to the Phone this does not appear in exchange.
The Sync Process still reports "Synchronization is experiencing problems."
A Further update.
I setup a new account on Exchange2010 and then transferred the Calendar using export and import.
Now my Calendar Synch in both directions is working fine.
It looks like my problem was related to a problem with my account on Exchange or some appointment in it.
Contact Sync problems
While the calendar is working 100%.
I still have a problem, that if I create a contact on the phone it does not sync to Exchange 2010.
There are no errors from the ActiveSync process.
Is anybody else having this issue?
Please note that if your Desktop Outlook client is using 'Cached Mailbox', then after adding the temporary category to each item, you MUST wait for the local Outlook database to sync completely back to the Exchange before you then remove the temporary category and then again wait for the completion of the sync back to exchange from Outlook.
Failure to comply with this will leave you with only a partially synced database - the part which did manage to sync back to Exchange.
You can tell when it is still syncing by watching the satus bar at the bottom of Outlook - it will say 'Updating Calendar', then after a few minutes return to 'All folders are up to date'.
Note the sync doesnt start immediately, so you wil see the 'All folders are up to date' message for perhaps 15 seconds before the sync starts. Wait for the 'Updating...' message etc.
Contact sync does seem slow, but it does work here eventually. It ought to be fast tho, so something is not right. I even tried the temporary category trick, but it didnt speed it up.
XDAgeek you are right.
I tried a number of different accounts to reproduce the problem with the Calendar and it seems Cache mode was my issue.
The Calendar sync is now working 100%.
On the Contact Sync from Phone issue, this still seems to be not working. I added a contact to one of my test Desire phones two days ago and it is still not in exchange.
For me it was not the cache mode.
I did an export-mailbox on the Exchange 2010 server.
Deleted my mailbox...recreated it so it was blank....no synch issue of course (So it is definitely not an Exchange 2010 issue)
I created 1 item in the Calendar in Outlook 2007 and that popped up nicely on the Desire. Great...so I thought.
Did an import-mailbox with the backed up pst...and Sync had problems again.
Started filtering out where the problem came from.
Turns out I had some Items (birthdays and such) with recurrence that the ActiveSync in Android is not happy about (Same Items sync fine with a WinMo 6.1 device). So I deleted all the recurrence itmes and copying them back 1 by 1. Syncing was still going fine until a certain item. So I edited that item by removing the recurrence pattern and reapplying it making sure it was an All Day event (that is a Birthday usually ). And Presto...everthing is syncing fine now.
Better logging is needed?
Has anyone else got Calendar sync working with Exchange 2010?
Click to expand...
Click to collapse
Mine is working fine syncing calendar with Exchange 2010, has been since i got my desire back in March.
Very strange that so many people are having the same issue.
after a few beers
sorry this post is under the influence but...
there is a subtle problem with my synching. overall the calender syncs fine. with one exception: any diary entry i type directly into outlook, (with receipients also), does not synch. if i am sent and then accept an entry, or if i make the entry on my phone it syncs. direct outlook entry does not work. pants.
tuntang said:
sorry this post is under the influence but...
there is a subtle problem with my synching. overall the calender syncs fine. with one exception: any diary entry i type directly into outlook, (with receipients also), does not synch. if i am sent and then accept an entry, or if i make the entry on my phone it syncs. direct outlook entry does not work. pants.
Click to expand...
Click to collapse
I have exactly the same problem. If a collegue invites me, my calendar syncs fine, but if I add items myself, the sync is almost random (some items dissappear) and the new item does not show/sync.
I really do not want to delete all recurring items, but maybe i'll give it a try. Google Calendar Sync does not seem to be a great solution either.
HTC answered me (i have a Legend) that Exchange 2010 is currently NOT supported.
Thanks all, I follow the "category" method and it works like charm now!!! )))
Category.. No category... SYNC!
Thanks!
Also for me the assign category then undo worked.
Now my whole calendar is synced and I'm ready to go!

Android calendar sync with MS Outlook

I am synchronizing the Desire's "PC calendar" with MS Outlook through HTC Sync.
However i see, that the custom ROMs based on Froyo (Android 2.2) don't include HTC Sync, as they are ported from Nexus One.
Is there any alternative solution for syncing the Android calendar directly with MS Outlook ?
For security reasons (my company doesn't like to post internal, including confidental , data on Google and making it in fact a public information) i can't use these methods:
- sync Outlook calendar with Google calendar directly through internet
- use Google calendar instead of Outlook calendar
- sync Desire calendar directly with Exchange server
Does anybody else have this issue ?
I don't understand why Google hasn't already addressed this issue. May be they don't wont to see the Android in corporate environment ?
In your situation I don't think so.
I had a problem syncing with Outlook but discovered by using Google calendar you can skip the outlook sync and have your calendar whenever you are when you log on,
Joe
How about this:
http://www.markspace.com/products/android/missing-sync-android.html
Joefried said:
I had a problem syncing with Outlook but discovered by using Google calendar you can skip the outlook sync and have your calendar whenever you are when you log on,
Joe
Click to expand...
Click to collapse
As i wrote, i need to synchronize with the Outlook calendar in my work.
I can't really force may company (including all the 50.000 employees worldwide) to use Google calendar instead of Outlook calendar (MS Exchange).
There is no way to sync the Google calendar with my Outlook calendar, for security reasons (confidential data is sent in the Outlook invitations). The whole Google calendar is blocked in my company and i can't even connect the server (for security reasons).
nsm said:
How about this:
http://www.markspace.com/products/android/missing-sync-android.html
Click to expand...
Click to collapse
This looks veeery interesting.
It looks even better than i have expected.
clovek1 said:
For security reasons (my company doesn't like to post internal, including confidental , data on Google and making it in fact a public information) i can't use these methods:
...
- sync Desire calendar directly with Exchange server
Click to expand...
Click to collapse
The stock mail app has native Exchange support - or you can use Touchdown which is more feature rich. Google doesn't need to be involved - it's a secure (SSL) connection between your phone and your company's Exchange server.
Rob Pomeroy said:
The stock mail app has native Exchange support - or you can use Touchdown which is more feature rich. Google doesn't need to be involved - it's a secure (SSL) connection between your phone and your company's Exchange server.
Click to expand...
Click to collapse
As I mentioned before, the company Exchange policy doesn't allow direct syncing. For some reason only the access over https://owa.company.com/... is working.
Direct access from Android to OWA Exchange server doesn't work (some ambiguous error appears, probably the Exchange server prohibits this kind of connections at all).
exchange 2010
I am using exchange 2010, my email syncs, my contacts syncs, but my calendar will not sync, only i get is an error message saying it did not sync. Anyone have this issue
I have a Telstra on AT&T in USA
alwayslearning said:
I am using exchange 2010, my email syncs, my contacts syncs, but my calendar will not sync, only i get is an error message saying it did not sync. Anyone have this issue
I have a Telstra on AT&T in USA
Click to expand...
Click to collapse
how do you sync ? directly with exchange, with Outlook, through Gmail ?
with exchange 2010.
I just flashed Froyo today and it works with 2010, all three, mail, contacts and calendar. But not tasks
I am happy to have the calendar back.
alwayslearning said:
with exchange 2010.
I just flashed Froyo today and it works with 2010, all three, mail, contacts and calendar. But not tasks
I am happy to have the calendar back.
Click to expand...
Click to collapse
I have tried Exchange for Android 2.0/ 2.1 from NitroDesk, Inc. and after much struggle it was able to detect correct settings for my corporate Exchange.
Apperently i can sync all the folders now (i am not completely sure, as i have played with this soft only for few hours), read email, sync calendar, private folders, notes etc.
It's only a 30 day trial, i hope the official Froyo 2.2 from HTC will come before the trial period expires and then i could use the updated Mail application with extended Exchange capabilities delivered by default in Android.
Hallo,
I am also a newcomer to Desire HTC Sync/outlook 2003. I have downloaded the latest htc version and installed. Everything working fine (basic calender and contacts) except:
1. The contacts are synced on the prename instead of the lastname, although in outlook on last name.
2. I have in the contacts submenus. How do I sync those?
Could somebody help me?
oldyuk said:
Hallo,
I am also a newcomer to Desire HTC Sync/outlook 2003. I have downloaded the latest htc version and installed. Everything working fine (basic calender and contacts) except:
1. The contacts are synced on the prename instead of the lastname, although in outlook on last name.
2. I have in the contacts submenus. How do I sync those?
Could somebody help me?
Click to expand...
Click to collapse
Regarding your first point I think when you are in your contact list and you press menu then settings you can change that (don't have my phone at the moment so can't check it on mine)
I have looked everywhere. I am not able to find in the menu the possibility to rearrange the sorting on lastname. This is perhaps somewhere in the general setup.
Can someone help me?
By the way, I purchased The missing sync. But this is to be discussed in a completely separate thread.
oldyuk said:
I have looked everywhere. I am not able to find in the menu the possibility to rearrange the sorting on lastname. This is perhaps somewhere in the general setup.
Can someone help me?
By the way, I purchased The missing sync. But this is to be discussed in a completely separate thread.
Click to expand...
Click to collapse
I use outlook 2010, (it's great) and I am not having this issue, the only place I can change this setting is not in my phone but in outlook 2010, go to file>Options>Contacts>names and filing>default "File As" make sure is says last,first
hope this helps
I am using Outlook 2003. The file is set as you have described. All my contacts are arranged in Outlook on the last name.
Perhaps there is really no way to get this arranged in Desire/HTC Sync. I could not find anything in the manual concerning this item.
Many thanks for your effort.
Just got my phone back today, but unfortunatly I'm not able to find the setting anymore. (you can change the display form of names frome first name last name to last name, first name but you can only do that when you edit the contacts name, which is way to much work for all your contacts)
bad experience with missing sync:
forum.androidcentral.com/android-applications/16775-missing-sync-android-evo.html
yessir1 said:
bad experience with missing sync:
forum.androidcentral.com/android-applications/16775-missing-sync-android-evo.html
Click to expand...
Click to collapse
Ditto!
Do NOT go for missing sync. Its very unprofessionally run and full of bus.
Ive had the product for about 6 months and they havent been able to fix my issues. Originally I had problems on Xperia X8 in that my contacts were being removed form the PC when synchronising.
Logged the issue with MarkSpace (which by the way appears to be a two man outfit). I would get a reply every so often to say a new version has been released and I should try it. When askign if the new version was actually a fix for my issue i was told no and that I should 'jut try it'. Good job I backed up my outlook data file first as it deleted my contacts again.
Eventually decided to change my phone and now have a different issue; missing sync is preventing google synchronisation. Also the contacts on my phone which were written to the phone from PC do not synchronise if I edit them. Not only that but if I edit a google contact on the phone that too does not synchronise with google.
These people dont seem to care that there are real users in the field with real data. Once again Im told to 'try the new version' - same result. Problem not fixed
Missing sync would have been better of 'Missing'

[Q] One X contacts only sync one way with Exchange

Hi, I'm a few days into using my HTC One X (first time Android user having just switched from WM6.5) and have found a problem with syncing with Exchange Activesync (Office 365). I'm set up to sync mail, contacts, calendar and tasks with EAS. The problem is with my contacts in the stock "People" app.
I notice for new EAS contacts that I create from the phone (i.e. from an incoming call or SMS), the contact is synced up to OWA and Outlook. But when I make a change to the contact item from OWA or Outlook, the changes do not sync back to the phone. However, if I make another change to the same contact from the phone, it will sync up. It's only syncing one way i.e. from the phone.
This does not happen to the other contacts that were originally downloaded to the phone from Exchange. Meaning, changes to these other contacts will sync both ways - from OWA/Outlook to the phone and vice versa.
Does anyone else have this problem? Better yet, a solution?
Thanks in advance.
ps. If it's any help, I've also downloaded Touchdown to my phone to test. But note that the contacts in Touchdown are not copied/linked to the native phonebook (People app).
Hi UKC1,
What happens when you add a new contact from the Exchange end? Does it sync to your phone, if so do edits to that contact on the phone sync back?
I have Exchange so I will test this for you now, but on the surface it would sound like the contacts that you have added from receiving a call or an SMS are going to a different address book behind the scenes, one that is outside of the Exchange sync scope.
EDIT: I note that when I enter the 'People' app on my phone, and manually add a new contact, I am able to choose from four address books (SIM, Phone, Exchange, Google).
Whilst I haven't tested any further just yet, it could be the issue I mentioned above that you are not creating the contact on the phone inside the 'Exchange' address book, and therefore it will not sync with Exchange.
I was able to reproduce your issue. Create contact on phone in default address book (which is Exchange), contact syncs to Exchange OK. Make change on phone, change updated Exchange OK. Make change in Outlook, contact did not get updated = FAIL. I waited quite a while too (all other changes were instant).
........
However, maybe I have some good news for you, the contact DID get updated after I rebooted the phone.
Can you please confirm that works for you?
Yes, you have reproduced my exact problem. And I tested it again today - same thing. I guess I'm not the only one with this problem then. I elevated it to HTC but there's no response yet.
Anyway, so I rebooted as you suggested but no it didn't work - the outlook/exchange-amended changes DID NOT sync back to my phone. Only when I removed the EAS account and re-setup the account did everything sync. Then I tested it again by creating more contacts from the phone.
Funny thing is that now some of phone-created contacts are syncing both ways now. But others are still not.
I can keep testing but my actual EAS account has 3000+ contacts. There's no way I can keep track what is synced.
This people app is just looking unreliable. Any other ideas?
Nothing that I know of with EAS support. Could be because you have a large number of contacts. If I was to suggest anything it would be split them up into groups. Then again with 3000 contacts I would assume you have already done that! Perhaps try an AOSP ROM such as Trips CM9 and try the default ICS experience to see if you have the same issue. Could be the People app, could be the EAS support within ICS itself. Would be interested in your findings.

Google Now and calendar sync

Hi,
My stock email/calendar client wasnt syncing with my Exchange email after upgrading to JB. So, I have switched to Touchdown email client, where my emails and calendar are synced properly.
Now, how to get Google Now use this synced calendar for the appointment notification cards?
Right now, I don't get any appointment alerts from Google Now.
Is there any way to sync the Touchdown calendar into the Stock calendar?
Really appreciate any help here.
Thanks
gn4life said:
Hi,
My stock email/calendar client wasnt syncing with my Exchange email after upgrading to JB. So, I have switched to Touchdown email client, where my emails and calendar are synced properly.
Now, how to get Google Now use this synced calendar for the appointment notification cards?
Right now, I don't get any appointment alerts from Google Now.
Is there any way to sync the Touchdown calendar into the Stock calendar?
Really appreciate any help here.
Thanks
Click to expand...
Click to collapse
NitroDesk has been fairly adamant about NOT providing access to the calendar database, and making it separate and proprietary.
I use tasker and the developer said the NitroDesk's NDA was so overreaching that he couldn't legally do anything to access the calendar.
Maybe Nitrodesk will change, but I doubt it. The requests to get access to Touchdown's Calendar database have fallen on deaf ears for
several years now.

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