Develop Bugs

48 Hours later, I broke my screen

Figures; just 2 nights after buying my GN, i managed to shatter the screen.
The sad part is I don't even remember it happening. WAY TOO MUCH GIN LAST NIGHT. Anyway, It looks like i dropped it face down, or tweaked the phone. Idk.
I took my case off so that it would be easier to get the phone in and out of my pocket. Bad move.
Has anyone else pulled a smooth move and done this as well yet? I have a feeling the screen of the GN is going to be easy to break.

I had a similar story with my Droid Charge. Don't remember explicitly what happened and then the next thing I know the screen was broken...
I bought the GN and got insurance this time. Expensive lesson to learn... =(

Samsung really f'ed up on this phone. It feels so incredibly fragile like i'd be worried to squeeze it too hard or it'll break or something... so much flimsy plastic crap. especially the battery cover, what the hell is that!?...
i guess we're going to need to put some heavy duty cases/screen protectors on this phone.

trying to see if i can claim through warranty before i go through insurance.
if i only had the case on...

voxigenboy said:
Samsung really f'ed up on this phone. It feels so incredibly fragile like i'd be worried to squeeze it too hard or it'll break or something... so much flimsy plastic crap. especially the battery cover, what the hell is that!?...
i guess we're going to need to put some heavy duty cases/screen protectors on this phone.
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Do me a favor and squeeze your phone right now... there is no way your going to break it. And I personally enjoy the back. If they had used another back the phone would be thicker. As far as the screen is concerned, go with zagg.
Sent from my Galaxy Nexus using xda premium

Yup o fumbled it this morning. Bounced around a few times but luckily it only managed to scuff the bottom by the USB port. Not too bad but I never drop my phones.
Sent from my Galaxy Nexus using Tapatalk

Honestly, I'm gonna have to agree.
GN seems pretty damn fragile at this point.
Being young, I've dropped many phones. My last phone, a BB Storm2 (I know, I know), just got dropped face down last week. Maximum result of damage? The corner of the screen chipped a tiny bit.
With how exposed the GN screen is, and even because it's curved...
Reiterating again, I will definitely be investing in cases for this phone. Anyone have experience with cases that come in and out of jeans pockets easily?

I would imagine if it was face down and pressed on it would easily crack.
Sent from my Galaxy Nexus using xda premium

voxigenboy said:
Samsung really f'ed up on this phone. It feels so incredibly fragile like i'd be worried to squeeze it too hard or it'll break or something... so much flimsy plastic crap. especially the battery cover, what the hell is that!?...
i guess we're going to need to put some heavy duty cases/screen protectors on this phone.
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Click to collapse
No they didn't. Ant phone can break if its dropped just right. The only thing you can do is be as smart and careful as possible and have insurance.
Sent from my Galaxy Nexus using Tapatalk

voxigenboy said:
Samsung really f'ed up on this phone. It feels so incredibly fragile like i'd be worried to squeeze it too hard or it'll break or something... so much flimsy plastic crap. especially the battery cover, what the hell is that!?...
i guess we're going to need to put some heavy duty cases/screen protectors on this phone.
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Click to collapse
Lol gimme a break. You can do that damage to any phone on the market today without much trouble.

You mad Bro?
JK
I used to be a awesome phone, but then I took an arrow to the screen.

[hfm] said:
No they didn't. Ant phone can break if its dropped just right. The only thing you can do is be as smart and careful as possible and have insurance.
Sent from my Galaxy Nexus using Tapatalk
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Click to collapse
I can't agree anymore. Any phone can break if it is dropped just right.

I dropped it while hopping a wall earlier, not a scratch. It landed on the screen, but the contoured display worked.

simple fix.
dont drop the phone. I dropped my droid 1 like once and never dropped my TB. wont drop this one either.

voxigenboy said:
Samsung really f'ed up on this phone. It feels so incredibly fragile like i'd be worried to squeeze it too hard or it'll break or something... so much flimsy plastic crap. especially the battery cover, what the hell is that!?...
i guess we're going to need to put some heavy duty cases/screen protectors on this phone.
Click to expand...
Click to collapse
Sorry, accidentally clicked thanks.
But what I was saying. I agree on the battery cover. As far as build quality, of the three phones I own (don't like selling them), the droid 1 feels like the most solidly built. It also feels the heaviest due to the keyboard. As far as the screen, it's glass. Glass breaks or shatters. If you want a screen that doesn't break, get a plastic screen or we could have thicker glass. I agree with the others on how it's dropped. I've dropped my Incredible a few times on pavement, even face down. The only thing that saved it was the lips on the case. The curved glass may contribute. Screen protectors will not really absorb the impact to prevent shattering or breakage.
Bulletproof glass on phones? Lol.
It doesn't feel much cheaper to me though I don't like the battery cover but it probably is related to being thinner than say HTC.

Damn!! I cry for you !! Good luck getting it repaired or replaced through samsung. I dropped my gnex waist down on a hardtop carpet, and surprisingly no scuffs or anything..

48 hours later, and I've got a chip in my glass! I had a ring thrown at me, I was sitting on a couch and my Nexus was face up on the couch itself but half covered by my shirt. The ring just happened to land on it and bounce off. Tiny chip, but I'm so frustrated with myself about it! I dropped my Desire a few times on concrete and all that happened was small dents, now the tiniest little ring knocks it and there you go. Annoyed that I didn't have it facing down, or in my pocket! I hate screen protectors, I prefer pouch cases so I can just put it in there as much as possible.
Going to go to the store I got it from tomorrow and hope to swap it for a brand new one... Wish me luck.

Tadddd said:
Honestly, I'm gonna have to agree.
GN seems pretty damn fragile at this point.
Being young, I've dropped many phones. My last phone, a BB Storm2 (I know, I know), just got dropped face down last week. Maximum result of damage? The corner of the screen chipped a tiny bit.
With how exposed the GN screen is, and even because it's curved...
Reiterating again, I will definitely be investing in cases for this phone. Anyone have experience with cases that come in and out of jeans pockets easily?
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Click to collapse
So let me get this straight.....you go get drunk, damage your phone, and don't even know what you did to damage it, and it's Samsung's fault because the phone seems fragile?! You don't even know what you did to it. For all you know, you might have pretended to be scoring a touchdown and spiked the phone down to the ground. I don't see how this has anything to do with the phone being fragile as much as it has to do with you not being able to care for your things.

So you got too drunk and broke your expensive new phone, what's the point of making a thread about it?
Try drinking less next weekend, when you lose control of your limbs and start breaking things that your body telling you something.

This bad boy is popular in the UK for avoiding incidents like the OP's...
http://www.pocket-lint.com/news/30746/tesco-mobile-vx1i-surprise-hit

Screen Crack Spreading

Is it normal to have a small crack spread down the entire phone? Last week I had my keys and nexus in the same pocket and the keys caused a small scratch. After using it since, the pressure from use caused the scratch to turn into nasty looking crack, similar to a chipped windshield. Is this normal for this phone or do I have a defective unit? Never been dropped or abuse but I don't feel like I should have to pay to have it fixed, seems cheaply made. I do have insurance through Verizon.
Can anyone enlighten me? Thanks!

How serious was this scratch? I haven't had any issues with my screen. As for a crack spreading it is glass and cracks do spread. Just like a windshield they grow if not treated
Sent from my Galaxy Nexus using Tapatalk 2

Bigjim1488 said:
How serious was this scratch? I haven't had any issues with my screen. As for a crack spreading it is glass and cracks do spread. Just like a windshield they grow if not treated
Sent from my Galaxy Nexus using Tapatalk 2
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its hairline but noticeable. it starts from the edge of the earpiece down and slightly right. no drop marks or signs of abuse so hopefully they'll swap me out.

dsmero said:
Is it normal to have a small crack spread down the entire phone? Last week I had my keys and nexus in the same pocket and the keys caused a small scratch. After using it since, the pressure from use caused the scratch to turn into nasty looking crack, similar to a chipped windshield. Is this normal for this phone or do I have a defective unit? Never been dropped or abuse but I don't feel like I should have to pay to have it fixed, seems cheaply made. I do have insurance through Verizon.
Can anyone enlighten me? Thanks!
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Click to collapse
From my experience cracked screens usually never fall under the manufacturer's defect umbrella. Obviously it wouldn't hurt to try to get Verizon to replace it under the manufacturer's defect warranty but I wouldn't get my hopes up if I was you. At least you have the insurance to fall back on even if they don't cover it.
I know my brother dropped his iPhone 4 right after it came out and cracked the screen but was able to take it into an Apple store and exchange it for a new one. He told them he was cleaning the screen with his finger/micro fiber cloth, pressing down pretty hard and it just cracked. He ended up walking out of the store with a brand new iPhone, didn't have to haggle with the employee at all.
And to answer your question as whether or not it is normal for a small crack to spread all the way across the screen, yes it is. Like you mentioned, it is just like the windshield in your car. The crack is going to spread taking the path of least resistance until it hits an edge (whether it be the edge of the glass or the edge of another crack) and then stop.

go get a screen protector. One of my screens is a spider web but the protector helps alot

Samsung and Corning Inc.: Repair or Replace Samsung Galaxy S3's Defective Glass

Trying to get the word out here for all who have been affected by their defective glass breaking.
I want to mention that I am NOT the creator of this petition I am nearly passing information on after I found it during a Google search.
http://www.change.org/petitions/spr...laxy-s3-s-that-have-defective-gorilla-glass-2

I haven't had an issue with broken glass. I've even dropped my Galaxy S from above pocket height on concrete without glass breaking. I do not expect my Galaxy S3 would fair as well. I was happy to sign your petition and here is what I wrote in the comments:
"Shouldn't even be called "Gorilla Glass" if it breaks this easily. A phone this expensive should have a more durable design, it should at least be able to withstand a drop from "pocket" height a few times before the glass breaks. The warranty should be improved, or, the repair should be dropped below $50."

I very seriously doubt thst even if every GS3 owner signed, they would do anything for us.
My hope is that they will at least take this into consideration for future devices.
Sent from my SGH-T999 using xda app-developers app

DocHoliday77 said:
I very seriously doubt thst rven if evrry GS3 owner signed, they would do anything for us.
My hope is that they will at least take this into consideration for future devices.
Sent from my SGH-T999 using xda app-developers app
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Click to collapse
You may be right but it NEVER hurts to try and who knows, like everything else in this day and age, if it gets enough attention of the "press" we may be in business to pressure the Korean Giant to do something about it!!

I don't consider it defective if it breaks on a drop, I consider it a fragile design.
What I do consider defective, is the habit of the displays to have black pixels visible if you have a black background w/ nothing on it and a very dark room. That however, seems to be an accepted fact of these displays....by several forum posters and Samsung.

Spidey01 said:
I don't consider it defective if it breaks on a drop, I consider it a fragile design.
What I do consider defective, is the habit of the displays to have black pixels visible if you have a black background w/ nothing on it and a very dark room. That however, seems to be an accepted fact of these displays....by several forum posters and Samsung.
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Click to collapse
Let's say a defective design. MOBILE phones should be designed to hold up to the harsh environments they are produced to work in. That is environments that are ever changing, MOVEMENT, unlike for example an old corded phone where you are mostly stationary and it is not required to take out of your pocket... Engineers should be thinking of durability rather then how elegant or lightweight they can make it. The Iphone 5 (pains me to say this) takes a sh*t load of abuse and holds up extremely well. Samsung could not have taken durability into the equation when making this phone and I am sure they have their own drop test in the labs... I think they should be ashamed of themselves and I believe it is highway robbery what they have done to the supporters of their product.

This phone wasn't designed for an Army man fast ropping off a helo, it designed for Joe & Jane Blow. And not with sister Dee Dee flinging it around in mind.
My fiancee's S2 is Chuck Norris, it doesn't hit things, it dares them to get in the way.
My S3 is like an iPhone, when I drop it, I will hold my breath until I see the result.
You are right, they should be ashamed of themselves. They degraded the durability of the phone, and I wouldn't be surprised if it's do to the whole make the phone body very un iPhone 4 like. But I also know, if defective design was a legit problem, the daily wtf would not have so much posting material. People design things and we just hope not to be pissed on by it. It's not defective if it works as intended, and how do we know that Sammy didn't want it this way in order to make more money on screen repair or as a deal with some case makers?
I'm just glad that my phone hasn't taken any damage...even after dropping it and Milky Way slamming into an open dresser drawer and than dangling by the USB cable plugged into my computer. No case. If it had hit a corner instead of the business end...well, fml!

Spidey01 said:
This phone wasn't designed for an Army man fast ropping off a helo, it designed for Joe & Jane Blow. And not with sister Dee Dee flinging it around in mind.
My fiancee's S2 is Chuck Norris, it doesn't hit things, it dares them to get in the way.
My S3 is like an iPhone, when I drop it, I will hold my breath until I see the result.
You are right, they should be ashamed of themselves. They degraded the durability of the phone, and I wouldn't be surprised if it's do to the whole make the phone body very un iPhone 4 like. But I also know, if defective design was a legit problem, the daily wtf would not have so much posting material. People design things and we just hope not to be pissed on by it. It's not defective if it works as intended, and how do we know that Sammy didn't want it this way in order to make more money on screen repair or as a deal with some case makers?
I'm just glad that my phone hasn't taken any damage...even after dropping it and Milky Way slamming into an open dresser drawer and than dangling by the USB cable plugged into my computer. No case. If it had hit a corner instead of the business end...well, fml!
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LMAO that is some funny stuff and agreed, especially on them making money off the screen repair...
All i can say is you are one lucky dude!! Watch those corners!!!!

Does this include scratching? I normally take really good care of my phones and even in doing so I have two hairline scratches which I have no idea how they even got there. I hate screen protectors and now I'm forced to use one just to cover the scratches

afbengochea said:
Does this include scratching? I normally take really good care of my phones and even in doing so I have two hairline scratches which I have no idea how they even got there. I hate screen protectors and now I'm forced to use one just to cover the scratches
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Well Gorilla Glass is supposed to reduce scratching but this petition is for breaking only. You can still help out the cause and sign it. :laugh:

Gorilla Glass is only scratch resistent. What we need is a glass that's like Vibranium. And twice as cool as in a shield.

Glass breaks, it's a fact. Gorilla Glass only protects against scratches. And Obama doesn't care about your phone.
Sent from my SGH-T999 using xda premium

How about don't drop ur 600 dollar phone? Lol!
Sent from my SGS3 Stock Rooted & Odexed
I love this thing!

jjlean said:
How about don't drop ur 600 dollar phone? Lol!
Sent from my SGS3 Stock Rooted & Odexed
I love this thing!
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Click to collapse
That's helpful. Thanks for the advise.
Sent from my SCH-I535 using xda premium

I personally don't blame the glass. I blame the bezel. If you look closely at your phone you will notice that the screen is slightly raised from the edges. This causes corner and edge drops to impact on the edge of the glass(weakest point for any type of glass) whereas other device the screen is in a little from the bezel. So when dropped the bezel curls and affects the surface of the glass(much stronger than the edge) that's why they break so easily.
Sent from my SGH-T999 using Tapatalk 2

elesbb said:
I personally don't blame the glass. I blame the bezel. If you look closely at your phone you will notice that the screen is slightly raised from the edges. This causes corner and edge drops to impact on the edge of the glass(weakest point for any type of glass) whereas other device the screen is in a little from the bezel. So when dropped the bezel curls and affects the surface of the glass(much stronger than the edge) that's why they break so easily.
Sent from my SGH-T999 using Tapatalk 2
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Precisley!
Sent from my SCH-I535 using xda premium

Wow! Digging the new "Recognized Contributor" Doc!
Back on topic, I'm signing for sure.

Guys, a few things I would like to comment on. Firstly I am a "veteran" corporate frontline T-Mobile employee. I usually sell the highest volume phones in my store and sometimes my region, and as the S3 being my third most phone that I sell, I can tell you that I personally have only returned two devices for defects and none thus far for cracked LCD's (including insurance claims). Now that is not saying obviously that it doesn’t happen, I’m just saying that I PERSONALLY have not seen it.
Secondly, these phones have built-in impact zones that Samsung engineered into them. lol, how they work is beyond me, so I won't pretend I understand, I just know they are there in the event of a drop to reduce the impulse felt by the device and its inerts.
Also, I personally have dropped my S3 at least seven times with which half of those times were on concrete. I also do not use any kind of case nor do I have screen protectors on it. It is Au Naturale! Knock on wood, my phone doesn’t even have a scratch on it.
edit: Not tryig to sound like a narcissist, but giving you background info to show you that I come across and move a lot of these devices on a daily basis.

You better knock hard lol... I promise you I dropped my phone from less then 12 inches and it shattered. Again it's not the glass it is the frame that gives way and pushes into the glass, then the glass has nowhere to go but to fracture. It is the most vulnerable area of the glass. Thanks for sharing.
Sent from my SCH-I535 using xda premium

Maybe Tmobile is aware of this thats why they are adding Asurion Premium Handset Protection extended warranties to people's bills without their authorization. Im being facetious.
Sent from my SGH-T999 using xda app-developers app

Cracked screen

Anybody else has a cracked screen on their GS4? mine developed a hairline crack across the middle within a week of me having it. and it wasn't from a drop or anything like that. i just happened to be looking at the screen and thought there was a hair on it. tried to flick it away and realized it was a crack. Tmobile wants me to pay for the repair or replacement because they think it was accidental damage. my point is, how can this phone possibly be this fragile? just putting it in your pocket might be enough to break the screen. this can't be right.

contact resselvm
alias_kid said:
Anybody else has a cracked screen on their GS4? mine developed a hairline crack across the middle within a week of me having it. and it wasn't from a drop or anything like that. i just happened to be looking at the screen and thought there was a hair on it. tried to flick it away and realized it was a crack. Tmobile wants me to pay for the repair or replacement because they think it was accidental damage. my point is, how can this phone possibly be this fragile? just putting it in your pocket might be enough to break the screen. this can't be right.
Click to expand...
Click to collapse
This phone got a lower rating on durability than the iPhone 5. That being said, had the phone for 8 days, just had finished rooting and installing the wicked ROM (very nice ROM kudos). Going in pocket for keys drop the phone, here are the details:
Phone:
Tmo Samsung Galaxy S4 (White)
Case:
Samsung Galaxy S IV D3O® Leather Flip Cover - Black
Hard shell back with soft touch feel, leather cover that flips closed to protect your screen
Made with military grade D3O® intelligent technology
D3O® molecules lock together to absorb shock
Fall Height/Floor type:
3-4 ft. / Concrete
Angle of impact:
Initial impact was on the bottom left corner.
Secondary impact was top Left corner
End position was face down.
Case was still on the phone
Phone Results:
Very fine shattering on the bottom 1/4 of the phone with one bottom to top crack from initial impact.
Secondary impact created another light cluster of cracks from left to right in the middle of screen.
Case Results:
Two of the sides broke off on impact instantly causing the phone to absorb most of the force.:crying:
Knowledge gained:
Phone is fragile as hell... Military Grade cases (as stated by the case details) are crap...Buy an Otterbox.

And yes, do be careful when putting it in your pocket... regardless of tightness or fully loaded wallet.
+1 to Otter Box. (Look on OB's website or Amazoon BTW, don't waste your time looking on Tmo.)

alias_kid said:
Anybody else has a cracked screen on their GS4? mine developed a hairline crack across the middle within a week of me having it. and it wasn't from a drop or anything like that. i just happened to be looking at the screen and thought there was a hair on it. tried to flick it away and realized it was a crack. Tmobile wants me to pay for the repair or replacement because they think it was accidental damage. my point is, how can this phone possibly be this fragile? just putting it in your pocket might be enough to break the screen. this can't be right.
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Click to collapse
+1. Have had it about a week. Never dropped it. Have a Spigen Neo Hybrid case on it. I noticed a crack starting on the top right side right above the camera and it extends all the way to the left finishing off where the volume up button is. I don't get it. I take very good care of my devices.
Sent from my SGH-M919 using xda premium

jlczl said:
+1. Have had it about a week. Never dropped it. Have a Spigen Neo Hybrid case on it. I noticed a crack starting on the top right side right above the camera and it extends all the way to the left finishing off where the volume up button is. I don't get it. I take very good care of my devices.
Sent from my SGH-M919 using xda premium
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Click to collapse
same here. I have a case and screen protector on it, and i take very good care of my devices. I can't believe just fragile this phone is.

started a similar threads few days after received it May 4th and 5th. I was in the bathroom giving my son a bath and I was on my knees near a bath mat that was about 3 inches thick shag carpet not only did the phone drop barely a foot and a half it landed on the corner on a soft surface and the peace of the bezel peeled off, the silver part on topholding the screen glass not the side bezel.
I mean come on... 18 inches off ground on to 3inch thick softtt threaded shag bath mat..
. No real crack. BUT just like everyone else tmobile said I had to pay 175.00 deductible because I damaged it..
if we show them this thread of multiple users with Similar problems, do you think they might get thats its not us?

I dropped my phone face-down this afternoon about 18 inches with a $3 case (made by BoxWave) and it doesn't have a scratch on it.
I think it's a temperamental thing where it depends on the angle, velocity, etc of the phone.
Regarding the hairline crack, couldn't T-Mo see that there were no other impacts around the actual phone? This definitely sounds like a defect more than something you caused...

kevs888 said:
I dropped my phone face-down this afternoon about 18 inches with a $3 case (made by BoxWave) and it doesn't have a scratch on it.
I think it's a temperamental thing where it depends on the angle, velocity, etc of the phone.
Regarding the hairline crack, couldn't T-Mo see that there were no other impacts around the actual phone? This definitely sounds like a defect more than something you caused...
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I did take it back to the store to show them the phone, and its obvious that the phone was never dropped. There is no damage anywhere on the phone and the crack is a clean break. I might have to send it back to Samsung or something.

*Updated* Hav'nt had a Screen Protector or Case on my Note 7 since the recall ...

Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.
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ORIGINAL POST:
So ...
Since the day or so after the initial recall I decided for once in my life I'll throw caution to the wind and take the plunge of no case or screen protector on my phone, It made me a little sick to my stomach to peel off the screen protector and case and take off for a busy day of work and school with nothing protecting my phone from damage. I figured I'd see a plethora of scratches by the end of the day, and I was able to try this test out because of the recall and Samsung promising to take the phone back regardless of the condition. To my surprise, nothing, not a single scratch, day 2, same and so on.
Fast forward a few weeks, recall phone is traded - STILL IN PERFECT CONDITION, not a screen protector or case has touched it in weeks. Granted I still coddled it, but no different than I would any phone I've had, and I treated the phone like it had a Screen Protector and case on it. Threw it in my pocket, laid it on my desk at work, sat it in my center console in my truck etc. Not a single scratch or dent.
Trade the phone in on Sept 21st and got my new "Safe" Note7, decided that I finally felt comfortable with going "Naked" on my phone after the recall device and have since, so about another week with my "Safe" device and still not a single mark or scratch to be found. I'm actually in the process of getting a replacement for my replacement through Samsung, nothing major, just a lack of quality control on Samsung's part that I have an issue with with this replacement device and Samsung is giving me no hassle about it. I assume my phone suffered from the rush of trying to fix the recall ... but who knows.
Anyways, I will continue going "naked" on this phone, I have no reason not to. And a screen protector just destroys the feeling of this beautiful phones feel and functionality, and really so does a case. i own the LED Wallet case which I love and plan to use here and there, and I probably own around 20 other various cases that I'm sure I will use for fun here and there, But for the most part I've felt the "Naked" feeling and there's no going back lol.
Point of this thread is, I'm not sure how people that are complaining about this phone being "easily scratched" are treating their phones, or if they maybe got defective glass or something. I haven't had a single problem, and when i say I'm anal about my phones it's an understatement, and I feel 100% confident in using this phone protection-free on a daily basis. Obviously you still have to take care of this phone and be extremely careful .... it's made of glass after all. And I cant endorse its drop capabilities lol, That i have no idea of, and hope i never do. But for anyone wondering how this phone holds up with no protection and a pretty active daily use ... so far with my Note7 ... perfectly fine, still looks like the day I opened it.

What issues did you have with your replacement that has caused them to replace the replacement?
This is an interesting test to run - i still have my original one, and the replacement, because Samsung decided the closest drop-off location for me is about 3.5-4 hours away without traffic... I'll be waiting until they call and give me another method to return it. Think I might carry it around and see how it holds up... would be an interesting test, as I'm pretty hard on my devices.

really good to hear your note 7 not scratching easily, I think most ef the people posting geting scratches out of the blue, were careless, honestly not remembering what could have probably scratched their phone, it just takes 2 or 3 people reporting the same thing to drive many others real paranoid, I got my note7 on 29th Aug, and not a single scratch, I treat my phone as any other one, if you spend a sizeable ammount of money, the best way to do is use common sense, and normal level of care

I've never used a screen protector on my original and now replacement Note and all is fine. Now I definitely use a case cause i find this phone too slippery without one... I do take caution, always put it down/away if distracted with something else and never place it in my pocket with anything else like your supposed to.
Sent from my SM-N930P using Tapatalk

asaqwert said:
What issues did you have with your replacement that has caused them to replace the replacement?
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The metal bezel on the left hand side of the phone is sharp, like almost razor-blade sharp. You cant see if from looking at it, but you can scrap your hand off it and it feels sharp and uncomfortable to hold. and the corners of the phone where the back glass meet the metal is also sharp on all 4 corners, the right side of the phone is smooth as silk though. very weird, but almost seems like it was clued together fast and off centered and shipped out to meet demand. $900 for a phone i HAS to be as perfect as possible, but this one wasn't forgivable.
winol said:
really good to hear your note 7 not scratching easily, I think most ef the people posting geting scratches out of the blue, were careless, honestly not remembering what could have probably scratched their phone, it just takes 2 or 3 people reporting the same thing to drive many others real paranoid, I got my note7 on 29th Aug, and not a single scratch, I treat my phone as any other one, if you spend a sizeable ammount of money, the best way to do is use common sense, and normal level of care
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Yep, just be careful, life happens and that's not up to you, but if you're careful and conscious of your phone on you you should be alright, my wife is horrible about that, I drive a beefed up semi-lifted truck and EVERY time she goes anywhere with me, she places her phone on her lap and then hops out of my truck forgetting the phone was sitting on her lap. Drives me nuts. Her Note 4 has seen some shxt in its day, but still looks good and functions perfect, she wants to upgrade to a Note 7 which i hope she does, but shes gonna have to start paying more attention, because one of those falls out of my truck is going to destroy a Note 7 lol. Clumsiness for the most part can be prevented, just being aware, my phone is the most expensive thing I carry on me, so I always make sure its protected, and to be honest I've seen people smash phones wrapped in tempered glass screen protectors and otter-boxes, stuff happens, but I do my best to avoid it.
Itchiee said:
I've never used a screen protector on my original and now replacement Note and all is fine. Now I definitely use a case cause i find this phone too slippery without one... I do take caution, always put it down/away if distracted with something else and never place it in my pocket with anything else like your supposed to.
Sent from my SM-N930P using Tapatalk
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Oh this phone naked is like holding a wet bar of soap, its horribly slippery, But I guess that's the price you pay for a beautiful glass device lol I enjoy the way the glass looks and feels, but I do fear the slipperiness of it, so for me again anytime I pull mine out of my pocket I always ensure my grip is on point, anytime I feel the need to "whip" my phone out really fast I take a breath and realize that i don't actually need to lol, and when I hold the phone, i comfortably hold it with my pinkie finger under it so the phone rests on my finger. Bottom line ... take care of your stuff and be mindful and you should be alright, people treat phones like crap then complain that it cant take a beating ... drives me nuts ... its glass. Treat it like a $900 piece of glass lol.

Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.

Dmac1984 said:
Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.
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At least you have a replacement! I put a clear skin on the front and back of mine before I ever powered it on. I'm OCD and any scratches would annoy me and plus I want to keep it in mint condition so if I ever go to sell it on swappa it will be in like new condition. Even with the skin on it, I'm still babying it. What's crazy is my mother had an S4 and she is not easy on phones and after almost 2 years of use on that phone the sides and screen had not a scratch, not even a slight one (I know because I just sold it on swappa and inspected it very close). The screen and edges were still in like new mint condition. Only the removable plastic back had signs of wear. That's kind of sad when you think that a 3+ year old device made by the same company as the note 7 has a more durable screen. I replaced my V10 with the Note 7 and after months of use on my V10 with no protection it still looks new. I stopped using screen protectors and cases 3 years ago because I just hate the added bulk but unfortunately I'm not taking the chance with the Note 7. The clear skin doesn't really bother me though. And I'm thinking about also getting a calicase.
Anyway, thanks for the update. I'm glad I read all the post and not just the first one lol. I think you should edit post 1 so others who are lazy and only read post one don't go and take off their protection and then end up with scratched phones
P.S. I almost forgot. I'm actually on my second note 7 because the first one never made it out the store without getting scratched up. I had them put a screen protector on it for me and they took my phone in the back of the store for like 20 minutes and then come out with a poorly attached protector and then I inspected the phone and they had scratched the back up bad. So I made them replace it.

imucarmen said:
At least you have a replacement! I put a clear skin on the front and back of mine before I ever powered it on. I'm OCD and any scratches would annoy me and plus I want to keep it in mint condition so if I ever go to sell it on swappa it will be in like new condition. Even with the skin on it, I'm still babying it. What's crazy is my mother had an S4 and she is not easy on phones and after almost 2 years of use on that phone the sides and screen had not a scratch, not even a slight one (I know because I just sold it on swappa and inspected it very close). The screen and edges were still in like new mint condition. Only the removable plastic back had signs of wear. That's kind of sad when you think that a 3+ year old device made by the same company as the note 7 has a more durable screen. I replaced my V10 with the Note 7 and after months of use on my V10 with no protection it still looks new. I stopped using screen protectors and cases 3 years ago because I just hate the added bulk but unfortunately I'm not taking the chance with the Note 7. The clear skin doesn't really bother me though. And I'm thinking about also getting a calicase.
Anyway, thanks for the update. I'm glad I read all the post and not just the first one lol. I think you should edit post 1 so others who are lazy and only read post one don't go and take off their protection and then end up with scratched phones
P.S. I almost forgot. I'm actually on my second note 7 because the first one never made it out the store without getting scratched up. I had them put a screen protector on it for me and they took my phone in the back of the store for like 20 minutes and then come out with a poorly attached protector and then I inspected the phone and they had scratched the back up bad. So I made them replace it.
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Lol good point, I updated the first post. And yeah I'm ridiculously anal with my devices, But i'm wondering if I need to start loosening up lol. I keep these phones pristine for a year then trade them in (AT&T) my last phone the S6 Edge + (Miss that phone) was M-I-N-T when I turned it in, protector on the front and back, which looking back at it now I realized that i suffered not having the full feel of the phone so that AT&T can sell it top dollar and the next person gets a great deal on a mint phone, who for all I know will; not care and destroy it. Now I'm not saying I'm gonna start being rough with my phone, gonna use my LED case more, and I just ordered a Skinomi Full body protector (we'll see how that goes, I don't have much faith in it) and if it feels like shxt, it's coming off and I'm gonna enjoy the phone as I have been, and get my moneys worth, and AT&T can figure out to do with it when I upgrade.
The Note 7 was designed to be naked, no doubt about it ... but the execution was botched and going naked comes with a price, which sucks, but again the fact is, this isn't my phone in the end, and as much as I love it, I know i wont pay it off once the Note 8 rears its head next year lol so screw it, I'll give the Skinomi Protector a shot, if it's crap, them I'm not gonna sweat the phone getting light scratches ... I'm having a bit of an anxiety attack just typing that, But i'll just have to work at it and get through it lol

Dmac1984 said:
Lol good point, I updated the first post. And yeah I'm ridiculously anal with my devices, But i'm wondering if I need to start loosening up lol. I keep these phones pristine for a year then trade them in (AT&T) my last phone the S6 Edge + (Miss that phone) was M-I-N-T when I turned it in, protector on the front and back, which looking back at it now I realized that i suffered not having the full feel of the phone so that AT&T can sell it top dollar and the next person gets a great deal on a mint phone, who for all I know will; not care and destroy it. Now I'm not saying I'm gonna start being rough with my phone, gonna use my LED case more, and I just ordered a Skinomi Full body protector (we'll see how that goes, I don't have much faith in it) and if it feels like shxt, it's coming off and I'm gonna enjoy the phone as I have been, and get my moneys worth, and AT&T can figure out to do with it when I upgrade.
The Note 7 was designed to be naked, no doubt about it ... but the execution was botched and going naked comes with a price, which sucks, but again the fact is, this isn't my phone in the end, and as much as I love it, I know i wont pay it off once the Note 8 rears its head next year lol so screw it, I'll give the Skinomi Protector a shot, if it's crap, them I'm not gonna sweat the phone getting light scratches ... I'm having a bit of an anxiety attack just typing that, But i'll just have to work at it and get through it lol
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I got the Skinomi clear skin and its been great so far. After you attach it give it a day to settle onto the phone because at first it doesn't look good but after a few hours I noticed it looked a lot better and the next day it looked perfect. The only problem I had was getting the sides to stick. I even used a blow dryer and I just couldn't get them to stay down but I ended up using the top burners on my stove to heat the edges up and then they stuck and they haven't come up since. The s-pen still slides smooth as well with the white inserts. It does have a bit of a texture which I could see would annoy some people but it doesn't really bother me.

What material are your pockets made out of, sandpaper? My original Note 7 (recall replacement arrives today) has never seen a case or screen protector and is completely unscathed. I have not even been as gentle as you described. So weird.

Dmac1984 said:
Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see.
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I certainly believe your report of your observations and recollections, but your experience differs sharply from my own. I've been using unprotected Note 7s heavily (pre- and post-recall) for about a month, and I've acquired no scratches whatsoever.
When I check for scratches, I always use direct sunlight or a comparably bright source, and I rotate the phone through a range of angles in order to see any subtle defects. It sounds like that's not something you've been doing routinely, but rather something that just recently happened by chance. If that's the case, you may not really know when your scratches arose (or even whether your previous devices might have had similar scratches), which may complicate the diagnosis of how they occurred.
I trust we agree that the careful treatment you described could not have scratched even ordinary glass, let alone Gorilla Glass 5. So there are several possibilities. Perhaps the phone scraped against something sharp (even while it was in your pocket) without your noticing. Perhaps the process of applying or removing the case or screen protector scratched it somehow. Perhaps it came with subtle, hard-to-notice scratches already on it. Or could it even be that the phone isn't scratched, but rather has some sort of residue that rubbed off on it? (Have you tried washing it off with a wet paper towel and substantial pressure?)
Again, I trust your observations, but I'm curious as to how your scratches arose, and how your experience diverged from my own. I appreciate your taking the time to update everyone on your situation. And regardless of how the scratches happened, I'm glad you're getting a replacement.

Like i said, being so anal i looked at the phone everyday after naked use, never noticed any scratches, but last night I caught direct light at a side angle and saw the back bottom scratched, from 2 feet away from your eyes looking straight at the phone, looks perfect, up close and examining it with angled light it's def scratched.
When i say im careful, I'm careful... I got the cold sweats when i saw the scratches lol I've coddled thus phone with mittens since i got it, like i said I lay it on tbings and then move that whenever I set my phobe on my desk for no otger reason but to avoid sliding my phone on any surfaces ... pocket always empty and clean, I don't play in the dirt or go to the beach, pockets feel like normal clean pockets lol. I mean people can make excuses for tge glass, he'll i did too when i saw the initial scratch posts, even started a thread praising the scratch resistance ... I seriously don't know how much more careful you can be with a phone as i have been with this one and it still scuffed. I'll grab some pictures with the wife's phone and post them.
It almost seems like theres a raised lips right before the glass dipps down.

Attached is a pic illustrating the damage on my phone almost exactly (until i can grab a few pics) ... and also attached is why I think its happening.

Dmac1984 said:
Attached is a pic illustrating the damage on my phone almost exactly (until i can grab a few pics) ... and also attached is why I think its happening.
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You just wanted to use the fancy s-pen features and that drawing was your excuse. ;P
And I don't blame you :laugh:

Dmac1984 said:
Like i said, being so anal i looked at the phone everyday after naked use, never noticed any scratches, but last night I caught direct light at a side angle and saw the back bottom scratched, from 2 feet away from your eyes looking straight at the phone, looks perfect, up close and examining it with angled light it's def scratched.
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Right, that was my point. Until last night, your inspections didn't include checking the surfaces through a wide range of different illumination angles. As a result, subtle scratches went unnoticed and you don't know when they happened (or even if the phone came with them).
When i say im careful, I'm careful...
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I believe you. But something nevertheless scratched your phone--any idea what it could have been? You and I are both careful with our phones, yet only one of us acquired any scratches. There has to be some explanation for that difference. Figuring out what it is might help us, and others, to avoid scratches in the future.
It almost seems like theres a raised lips right before the glass dipps down.
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Hm, I don't see that on mine. May I ask what kind of screen protector(s) you had been using? If liquid, could it have left a residue? If solid, could the protector itself have scratched the glass that it was in contact with?
Or another possibility: if you used a case initially, could a few sand or grit particles have gotten lodged between the case and the phone? It looks as though the scratches may have been in areas that a case would have contact with. That's one of several reasons that I'd be reluctant to use a case with an all-glass phone.

Gary02468 said:
Right, that was my point. Until last night, your inspections didn't include checking the surfaces through a wide range of different illumination angles. As a result, subtle scratches went unnoticed and you don't know when they happened (or even if the phone came with them).
I believe you. But something nevertheless scratched your phone--any idea what it could have been? You and I are both careful with our phones, yet only one of us acquired any scratches. There has to be some explanation for that difference. Figuring out what it is might help us, and others, to avoid scratches in the future.
Hm, I don't see that on mine. May I ask what kind of screen protector(s) you had been using? If liquid, could it have left a residue? If solid, could the protector itself have scratched the glass that it was in contact with?
Or another possibility: if you used a case initially, could a few sand or grit particles have gotten lodged between the case and the phone? It looks as though the scratches may have been in areas that a case would have contact with. That's one of several reasons that I'd be reluctant to use a case with an all-glass phone.
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No case or screen protectors since I got this phone last Sunday (Oct 25th) I didn't recall any scratches on my recalled unit so I didn't bother with protecting the replacement. But regardless, I don't recalled a single incident in which would result in these scratches, so they must have happened during light use of the phone, how they happened? I don't know ... but they did .... The glass just seems soft and easily scratch-able. It shouldn't be, but unfortunately it is. And agreed, I've seen scratches come up from case use on my phones before so that is always a concern, but I didn't use a case on this phone, and I never sat the phone down on a hard surface, and never in a pocket with anything else, and the weird isolated scratched areas don't show signs of "pocket damage" ... they came from somewhere I get that, but wherever they came from, they happened with no effort or force.
Inspected my new phone that came in yesterday. Not a single scratch to be found in any light ... Screen protector should be in today so it'll get wrapped before I even use it and we'll try again ... I recommend to anyone who has a Note 7, wrap it up and keep it clean, this issue just may not be avoidable with everyday use.

Is GG5 on the back as well as the front? My rear is scratched only after 2 weeks replacement and general it wears a case. NOT impressed.

Dmac1984 said:
But regardless, I don't recalled a single incident in which would result in these scratches, so they must have happened during light use of the phone
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Well, the phone wasn't scratched by the skin of your hand, the cloth of your pocket, or the piece of paper you rested it on, so there must have been some other contact that you're unaware of. (I'll occasionally notice a small cut or bruise on my arm without recalling what contact was responsible. It happens.)
Regardless, thanks again for the update you posted, and good luck with your new Note 7. If my Note 7 ever suffers the slightest scratch, I will follow your example and post an update here too. So far, a month of heavy, unprotected use has not resulted in any visible imperfection.

I don't get why people are nitpicking this. I get this tone of "maybe you were careful but not careful enough". It sounds like we are discussing handling an egg.
The physics of it are simple and irrefutable, this thing will scratch, there is no way around it. And just because one hasn't scratched yet, or appears that way, doesn't mean it won't.

At this point, regardless of what anyone says or who wants to debate, it's safe to say yhe phone WILL scratch with normal, even careful use. I was one who thought "well the people with scratches must be abusing their phones" but as i type this on a scuffed, yet coddled Note7 I stand corrected. It doesn't affect my love for the phone but it should be noted that it WILL scratch easily regardless of how you treat it, i wish it didn't ... but it does. And I don't think it's batched based, pretty sure maybe even if you dont see any scratches there are probably some on your phone as I found by badically doing a microscopic forensic look at my phone the other day, the shinyness of thr glass seems to hide a lot of imperfections.