Hey guys...
So I noticed since day one of getting my kick ass phone that if I had the volume say 75% or higher on the ear piece that I would get what sounded like distortion. I chocked this up to the speaker not being able to handle the volume, and quite frankly neither could I - at least for the people who like to yell into their phone... Anyway, I found today that it seemed to be more pronounced, even at what I would call moderate volume. After messing around a bit - I am fairly convinced that the speaker in the phone is loose! If I tap on the back of the phone right on the camera, I can hear whats sounds and faintly feels like a vibration. So naturally if the speaker is loose and some point it would start to vibrate, which in a sense could sound like distortion.
So... with that said - anyone else notice this with theirs? Normal? I'm thinking not but thought I would ask. If in fact it needs repair, how has one gone about getting theirs fixed? I know it is under warranty since it is maybe 30 days old bought from the Play Store. Will they send a new unit or does it go in for service and I have to find some clunker to use in the mean time?
Thanks - you guys are a great bunch to be a part of
... and gals
Update--
In case this helps someone in the future...
I was 2 days past Google's 14 day return policy
So after 18 days! The problem they found was that my phone would not take a charge? WHAT?
So the status said that they were sending me a replacement. I was concerned that they might send someone's refurbished phone and being that mine was only 16 days old - I would hope that it would be new. So... I called CS and asked if the phone they were send was a refurb or new and he assured me that is was new. I hope.
So, one last question...
Anyone that has gotten a replacement phone lets say within 30days of buying it new... was it a new phone or did they in fact send a refurb?
Related
I have a blown rear speaker in my Evo. I am going to be getting it replaced next weekend when my local Sprint store gets some in. I have my phone rooted via Unrevoked and i also have S-off. With the new updates (3.29, Radios, PRIs, Desire rom, MIUI) I have been a little worried about flashing anything new before I take my phone in for repair, because I have heard that either the newest radio or NV will not allow for the S-on tool to work. So what would you recommend? Should I leave my phone rooted and flash away and just install a stock (rooted) rom and uninstall SU before taking my phone in, or should I run a RUU to unroot and leave S-off, or should I go for the whole nine and turn S-on and then run RUU and start over after the speaker is replaced? Any thoughts, suggestions, experiences, or advice would be greatly appreciated. Thanks.
Are you getting just the speaker replaced or the whole phone? I had to get my screen replaced last week and I was fully rooted running CM6 AOSP. They didnt even ask any questions about it. Replaced screen free of charge along with the bezel around the volume and power buttons which were cracked. Im not telling you what you should do just sharing my experience.
rdub4nd said:
Are you getting just the speaker replaced or the whole phone? I had to get my screen replaced last week and I was fully rooted running CM6 AOSP. They didnt even ask any questions about it. Replaced screen free of charge along with the bezel around the volume and power buttons which were cracked. Im not telling you what you should do just sharing my experience.
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I am just getting the speaker replaced. I would rather keep my phone then get a refurb and have to possibly deal with new issues. I am thinking that I can just flash a stock rom but leave S-off just to make things easier. Thanks for sharing this. I have read somewhere that Sprint will do repairs for free even if you are still rooted, but it is possible for them to flag your account that you have a rooted phone and can possibly cause you issues. I hope that this doesn't happen to you.
I've got the blown speaker problem too. But it is a rattling problem. I can still hear people fine. I had decided to live with it because I didnt want to risk getting a refurb phone. Do all the sprint stores actually replace the speaker? Also, is the replacement a better quality one? Or would I wind up with another blown one within a couple weeks?
edufur said:
I've got the blown speaker problem too. But it is a rattling problem. I can still hear people fine. I had decided to live with it because I didnt want to risk getting a refurb phone. Do all the sprint stores actually replace the speaker? Also, is the replacement a better quality one? Or would I wind up with another blown one within a couple weeks?
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Yes mine just sound really rattly and poppy, thats how they do when they are blown. Correct me if I'm wrong, but I think they all do that when they blow. Not all Sprint stores will replace the speaker, just go to sprint.com, click find a store, enter your location, check to see if any of the stores in your area have "repair store" checked, if they do call that store and ask them if they have any speakers in stock. If they do you will likely have to get them to order one and wait about a week and a half for them to receive it, when they get it in go by the store and they will replace it for you in just a few minutes. As of now there is no aftermarket speakers, so you are stuck with HTC's low quality speaker for now. So it is possible for it to blow again soon, just try your hardest not to turn your volume all the way up as much as possible. Also try to keep metal shavings away from the phone. My phone and a co-worker of mine's Incredible blew within 2 days of each other, I think it is because of the metal shavings from drilling while at work. I would say it is a design flaw on HTC's part to have the speakers exposed enough to where the magnet draws metal shaving in.
4 months.... 4 blown speakers... Thankfully the Sprint store in my area seems to keep them in stock... the first phone got swapped for a new one per 30 day return policy... the next two speakers were replaced in store (after the 1 hour mandatory waiting period for a 5 mintue fix)... and the speaker blew again today.
Yes I use speaker phone a lot
Yes I listen to Pandora/Slacker radio
Yes I have custom ringtones/notification sounds
Yes I watch Youtube and Sprint TV
and Yes I have it at 100% volume.... the hardware should exceed the capabilities of anything the end-user could put it through...
I am just so darned frustrated with the whole process at this point that I ordered and paid for replacement speakers...
so the next question would be.... is there a replacement speaker that can handle the intended use of this phone?
If you are concerned about having a rooted phone repaired, you could just fix it yourself. Replacing the speaker is incredibly easy. Just buy a housing assembly at an online store or eBay. Should come with a speaker. Pop it off and swap it with the one in your evo. The entire job, including opening and closing your phone, should not take more than 5 or 10 minutes.
Okay so to start I have a hardware 3 version white HTC evo and it has been recently rooted and is now running sprintlovers ROM.
I don't know if this happened before or after my phone being rooted but now the rear speaker works but frankly doesn't sound so good. I remember some time ago listening to pandora and there being no problem, now listening to music with any sort of depth to it above half volume I hear a distinct hissing/cracking noise that is really kind of annoying. I think this may have been caused by me running GPS while using speakerphone both on loud accidentally. I'm very competent in cellphone/laptop repair and I've looked up how to replace the speaker and where to get the replacement.
Do you guys think that a replacement speaker will fix the problem? I do not have a warranty of any kind.
Phone sounds NORMAL with headphones and in call through the earpiece.
Thanks in advance. - Brandon
Action B said:
Okay so to start I have a hardware 3 version white HTC evo and it has been recently rooted and is now running sprintlovers ROM.
I don't know if this happened before or after my phone being rooted but now the rear speaker works but frankly doesn't sound so good. I remember some time ago listening to pandora and there being no problem, now listening to music with any sort of depth to it above half volume I hear a distinct hissing/cracking noise that is really kind of annoying. I think this may have been caused by me running GPS while using speakerphone both on loud accidentally. I'm very competent in cellphone/laptop repair and I've looked up how to replace the speaker and where to get the replacement.
Do you guys think that a replacement speaker will fix the problem? I do not have a warranty of any kind.
Phone sounds NORMAL with headphones and in call through the earpiece.
Thanks in advance. - Brandon
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yup sounds like your speaker has taken a $h!t. If you've done cell phone repairs before then it should be a no brainer replacing. Ebay probably sells them cheap. Best bet if you dont have TEP. Might want to contact HTC first to see if they will replace it. Wouldnt hurt.
blakeboys said:
yup sounds like your speaker has taken a $h!t. If you've done cell phone repairs before then it should be a no brainer replacing. Ebay probably sells them cheap. Best bet if you dont have TEP. Might want to contact HTC first to see if they will replace it. Wouldnt hurt.
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Hey thanks for getting back to me quickly.
Okay, what is a "TEP" I'm guessing its some acronym for warranty. When you say contact HTC do you mean to send in for repair, or to have them possibly send me a speaker? Sending in for a repair for something so easy is a pain. Its not worth the 10 bucks or 30 minutes to mail the phone, be without a phone and wait for it.
Action B said:
Hey thanks for getting back to me quickly.
Okay, what is a "TEP" I'm guessing its some acronym for warranty. When you say contact HTC do you mean to send in for repair, or to have them possibly send me a speaker? Sending in for a repair for something so easy is a pain. Its not worth the 10 bucks or 30 minutes to mail the phone, be without a phone and wait for it.
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Yes TEP=Total Equipment Protection , it cost $7/month from sprint. Well HTC probably wont send you a speaker since if you open your phone you technical "void" your warranty but yeah the repair is a cake walk. If you have techy know how and no warranty plan than I'd repair it myself. Shouldn't be difficult at all.
HERE is a complete guide on how to do it. SO SIMPLE!!!
blakeboys said:
Yes TEP=Total Equipment Protection , it cost $7/month from sprint. Well HTC probably wont send you a speaker since if you open your phone you technical "void" your warranty but yeah the repair is a cake walk. If you have techy know how and no warranty plan than I'd repair it myself. Shouldn't be difficult at all.
HERE is a complete guide on how to do it. SO SIMPLE!!!
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Perfect. I've never really had an extended warranty with anything. I usually don't have any serious issues and I'm great at repairing stuff (probably because I never have a warranty). I actually do circuit board repair as a second job in my spare time. Usually on RC cars but I do the occasional computer.
I will respond back with the results of the new speaker transplant.
The replacement speaker from ebay made my phone sound great again. Took about 15 minutes to change but a little tip for anyone that purchases a replacement:
You may need to take the foam off of the old speaker and transplant it onto the new one. The foam on the new one was too thin and at first didn't make good contact with the board. Pry off the plastic clear piece with the foam from each and swap to do this.
Also, the tutorial above, the guy is holding the prying tool in what I consider the wrong way. At least it seemed a lot more effortless after turning it around for me.
Does anyone else experience this while talking? There is almost like too much treble and the speaker begins to make a slight buzz sound when the volume is up all the way? If I turn down sound a little the noise disappears. Is this normal or should I replace my device? I bought it from Expanses.
Thanks-
I definitely experienced this and it was driving me crazy. To top it off no employee in 3 Verizon stores could hear what I was talking about. I checked it against in store models and it sounded worse although I do feel that all models have the issue, just not as severe as the phone I got.
The only way I could exchange the device (on my 13th day) was for them to charge my account an additional $350 and ship me a new device. I just activated my new phone last night and it is nowhere near as bad. They are going to reimburse my account once they get my defective phone. Good luck!
i had this issue with my iphone 4.
might be a hardware issue.
i had the iphone replaced by apple.
now with expansys, it will take longer as they will have to Verify then send out.
predation said:
i had this issue with my iphone 4.
might be a hardware issue.
i had the iphone replaced by apple.
now with expansys, it will take longer as they will have to Verify then send out.
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can they just charge my card while they send me a new one and then reimburse?
So I got my G3 the day after it came out from Best Buy, and I fell in love with it. I didn't set it down for almost 24 hours. However, the next day I began to notice that my phone would get pretty warm from just browsing the Web or using snap chat. Coming from a Samsung GS3 that had no metal at all, I assumed this was normal since the power and volume buttons were made of metal and that is where I felt the phone get the warmest. I searched around to see if anyone else had any heating issues, but the majority of people said their G3 only got hot when gaming for long periods of time. This is when I thought that my phone was just a dud and I needed to get it replaced. On top of the heating issue, it seems that my accelerometer doesn't work anymore. I toggle screen rotation on and off, but my screen does not rotate anymore.
I really love this phone and intend on just exchanging it for a new one, but I was wondering if anyone else was having any of the same problems that I've been having. If not these problems, then maybe others.
My last question is if I go to best buy for an exchange, would I need the person who is the account holder of the family plan to come with me? Or can I just take it to best buy on my own with my receipt and ask for an exchange.
Thank you for reading, and thank you to any users with answers or comments.
Why don't you call Best Buy and ask? BTW Best Buy is usually awesome about no fuss returns as long as you're within the 14 day return policy
Sent from my LG-D851
Looking for feedback from people that have had to mail out their Razer phone for warranty work. How long did it take to get it back?
I'm thinking about mailing mine off vs trying to fix it myself.
The issue I'm having is my speakers are crackling, even post "audio update" that reduced volume by around 30%. I can't get above 3\4 volume without having the speakers start crackling. What's strange is the crackle seems to be worse when orienting the phone to the side vs upright.
Both of them are doing it. Not sure if they are just dirty or they are blown, but when I first got my phone I would play most things at full volume often. I thought about pulling the speaker grills off since I read that sometimes the adheasive loosens and things vibrate but I wasn't sure how I was going to re stick them back down. Can't find replacement grills anywhere. Or replacement speakers for that matter. So I was going to send it in.
Sent from my Phone using Tapatalk
11 days round trip to Germany from UK ended up with factory replacement
The first time i sent my phone there it took 4 days to come back but the second time it took around 10 days. I asked why and they said "limited supplies" now i had sent 2 phones and both had speaker problems. The first was a heavily cracking bottom speaker after 3 weeks of use. The second one was both speakers weakening but not cracking and the third one has the same problem which is weird given that they advertized the speakers as good. Hopefully they fix this because i wanna buy razer phone 2