Develop Bugs

[Q] Download mode issues - not recognized

I'm having problems getting my phone recognized by Heimdall (both Windows and Mac) and Odin (Windows). Here's the situation.
I have a practically fresh install of Windows with no drivers installed. I downloaded Heimdall to try and restore my Epic that has the [Phone] ! [PC] screen. I booted it into recovery mode, ran zadig, used a non-Samsung cable, etc. Heimdall's detect button recognizes my phone. However, when I actually try and do anything, I get "Error: libusb error: -12". I've seen some posts from different forums that say this is correlated with NOT having the zadig drivers installed, so I reinstalled them and rebooted for good measure. I still have the same problem.
So, I assumed that Heimdall was a lost cause and moved on to Odin. I'm following the how to in the dev forum and I installed the drivers mentioned there (x64 as I'm on Win 7 64 bit), downloaded the TAR, and so on. I open up Odin, put my phone in download mode, plug it in... and Windows says that it's an unknown device and can't recognize it. I've uninstalled/reinstalled the drivers several times, swapped out USB cables, and I can't find or think of anything more to do.
Help!

Okay when you open device manager and find the "unknown device" update the driver with your epic 4g drivers this will fix it hopefully... if not try and unistalling it pulling your usb out and popping out the battery and leave it out and plug in the usb and go into dlmode and it should reset things.
Sent from my SPH-D700 using xda premium

I'm getting a screen that says "The best software for your device is already installed. Windows has determined the driver software for your device is already up to date." and the dialog still shows Unknown Device.
Biggoron said:
Okay when you open device manager and find the "unknown device" update the driver with your epic 4g drivers this will fix it hopefully... if not try and unistalling it pulling your usb out and popping out the battery and leave it out and plug in the usb and go into dlmode and it should reset things.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse

http://db.tt/gh3MgHKl
Try installing these.. more device specific drivers let me know if these work... did you unistall it and try an advanced install?
Sent from my SPH-D700 using xda premium

That's just a download for driver detective..
Biggoron said:
http://db.tt/gh3MgHKl
Try installing these.. more device specific drivers let me know if these work... did you unistall it and try an advanced install?
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse

Hmm that's weird sorry.... don't have a 64bit pc so I've never tried em.... I'm at a loss then... usually if you unistall it and go back into download mode it erases the previous setup and asks you for the reccommended install or advance install which is what you would want to advance install the correct drivers...
Sent from my SPH-D700 using xda premium

Well thanks for trying. I'm basically where I started, unfortunately: I put the phone in download mode, it tells me it's an Unknown Device, I can't update/advanced install the correct drivers, and Odin doesn't recognize my device.
Biggoron said:
Hmm that's weird sorry.... don't have a 64bit pc so I've never tried em.... I'm at a loss then... usually if you unistall it and go back into download mode it erases the previous setup and asks you for the reccommended install or advance install which is what you would want to advance install the correct drivers...
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse

redct said:
Well thanks for trying. I'm basically where I started, unfortunately: I put the phone in download mode, it tells me it's an Unknown Device, I can't update/advanced install the correct drivers, and Odin doesn't recognize my device.
Click to expand...
Click to collapse
Just read someone fixed this by reinstalling Windows 7. Otherwise try Heimdall. It installs it's own drivers. Check out post 2 here:
http://forum.xda-developers.com/showthread.php?t=1052813

redct said:
I'm having problems getting my phone recognized by Heimdall (both Windows and Mac) and Odin (Windows). Here's the situation.
I have a practically fresh install of Windows with no drivers installed. I downloaded Heimdall to try and restore my Epic that has the [Phone] ! [PC] screen. I booted it into recovery mode, ran zadig, used a non-Samsung cable, etc. Heimdall's detect button recognizes my phone. However, when I actually try and do anything, I get "Error: libusb error: -12". I've seen some posts from different forums that say this is correlated with NOT having the zadig drivers installed, so I reinstalled them and rebooted for good measure. I still have the same problem.
So, I assumed that Heimdall was a lost cause and moved on to Odin. I'm following the how to in the dev forum and I installed the drivers mentioned there (x64 as I'm on Win 7 64 bit), downloaded the TAR, and so on. I open up Odin, put my phone in download mode, plug it in... and Windows says that it's an unknown device and can't recognize it. I've uninstalled/reinstalled the drivers several times, swapped out USB cables, and I can't find or think of anything more to do.
Help!
Click to expand...
Click to collapse
http://www.samsung.com/us/support/downloads/sprint/SPH-D700ZKASPR
this is a direct link to the drivers needed.

Well, I got it to work with Heimdall. It seems to have been a combination of the USB cable, USB port, and drivers that caused my problems. Here's how I got it to work for those who might have this problem in the future.
1. Uninstall literally everything related to Samsung, Heimdall, Odin, etc. This means uninstall any drivers, delete all instances of Odin, Heimdall, Kies, or any other software.
2. Reboot.
3. Download the latest version of Heimdall (1.3.1).
4. Remove the battery from your Epic and let it sit for about 15 minutes.
5. Get a fresh, non-Samsung (and possibly non Amazon, as that's another one that didn't work for me) USB cable. I opened a brand new Monoprice one that I had laying around.
6. Plug in the cable to a USB port directly on your computer.
7. Hold down power and 1 while plugging in the USB cable (this is with the battery still out).
8. Run zadig.exe, which comes with Heimdall. The computer should recognize it as a Samsung composite device or "Gadget serial". Install drivers.
9. Open Heimdall and flash. DON'T TOUCH ANYTHING UNTIL IT'S DONE!

Great. As long as u got it to work. Excellent.
Sent from my SPH-D700 using xda premium

Nice job redct. I get mine to flash by whispering to it "it'll be OK...it will make you better"....LOL
Sent from my SPH-D700 using XDA App

don't know if you are still around,..but THANK YOU THANK YOU!!!! After all my searching and seaching,. this post saved me. Uninstalled drivers, rebooted pc, and the rest is history. Before I used heimdall I reinstalled the drivers and unzipped odin,. and odin recognized the phone,.so getting phone back up was just a matter of adding 2 files to odin and waiting!
this site had ALL the files I needed as well
epiccm.blogspot.com ..I cant post the direct link yet but maybe search factory firmware with the site.

redct said:
6. Plug in the cable to a USB port directly on your computer.
Click to expand...
Click to collapse
I suspect this might of been your issue. Where you plugged into a hub or an extension cable?
kennyglass123 said:
Nice job redct. I get mine to flash by whispering to it "it'll be OK...it will make you better"....LOL
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
ROFLMBO

[HELP] Epic 4g win7 64 odin [HELP]

So I have done something to my epic, I don't know if it would count as bricked soft bricked or whatever but when I turn it on it bootloops on samsung logo but I can still enter download mode, So I figured I would flash a stock rom with odin and start over.
I went to this thread
http://forum.xda-developers.com/showthread.php?t=1052813
downloaded necessary drivers
installed and tried to connect to odin
I've tried every combination of powering the phone with the computer, then putting in download mode
I've tried powering on with battery booting into download mode opening odin selecting pit and tar and then pluging it in and nothing.
when the pc does recognize the phone it says device not recognized or device malfunctioned.
I saw a post somewhere with someone saying I needed to "advanced install" the drivers. So whatever that means I tried to uninstall the device from device manager while plugged in in download mode and updating the driver to the 64bit samsung usb driver and it says "unknown device already has best driver installed"
the computer I'm using is an HP DM1-4010us not that I think it would matter.
If anyone has anymore suggestions, or can suggest a method or pattern of step by step what I need to do
maybe install the drivers in a different compatibility mode?
what about odin compatibility?
System UAC is turned off and firewall is off too just in case it may be blocking odin from communicating with comm ports so I know that can't be the issue.
Thanks for listening to my overly detailed and confused ramblings and thanks in advance for any advice or help offered.

Kcrick said:
So I have done something to my epic, I don't know if it would count as bricked soft bricked or whatever but when I turn it on it bootloops on samsung logo but I can still enter download mode, So I figured I would flash a stock rom with odin and start over.
I went to this thread
http://forum.xda-developers.com/showthread.php?t=1052813
downloaded necessary drivers
installed and tried to connect to odin
I've tried every combination of powering the phone with the computer, then putting in download mode
I've tried powering on with battery booting into download mode opening odin selecting pit and tar and then pluging it in and nothing.
when the pc does recognize the phone it says device not recognized or device malfunctioned.
I saw a post somewhere with someone saying I needed to "advanced install" the drivers. So whatever that means I tried to uninstall the device from device manager while plugged in in download mode and updating the driver to the 64bit samsung usb driver and it says "unknown device already has best driver installed"
the computer I'm using is an HP DM1-4010us not that I think it would matter.
If anyone has anymore suggestions, or can suggest a method or pattern of step by step what I need to do
maybe install the drivers in a different compatibility mode?
what about odin compatibility?
System UAC is turned off and firewall is off too just in case it may be blocking odin from communicating with comm ports so I know that can't be the issue.
Thanks for listening to my overly detailed and confused ramblings and thanks in advance for any advice or help offered.
Click to expand...
Click to collapse
Try a different USB port and cable the stock cable sucks azz try a blackberry cable.

Have you tried a different usb port?
I have always used the cable that came with my epic, are you using it?
I'd at least open odin, put your phone into download mode and then connect it to the PC and see if with the stock cable it is recognized. That will tell you perhaps the cable you're using isn't connecting right for odin's use.
do you have any other cell phone drivers on your PC? I've seen where they conflict. Remove all cells phone drivers, reboot, install the epic drivers for win7 64bit
EDIT: damn i type slow. someone got itn there already

jdelano said:
EDIT: damn i type slow. someone got itn there already
Click to expand...
Click to collapse
LOL it happens to all of us at some point

jdelano said:
Have you tried a different usb port?
I have always used the cable that came with my epic, are you using it?
I'd at least open odin, put your phone into download mode and then connect it to the PC and see if with the stock cable it is recognized. That will tell you perhaps the cable you're using isn't connecting right for odin's use.
do you have any other cell phone drivers on your PC? I've seen where they conflict. Remove all cells phone drivers, reboot, install the epic drivers for win7 64bit
EDIT: damn i type slow. someone got itn there already
Click to expand...
Click to collapse
I've got 2 usb cables, a motorola and a htc neither will work. both are really good condition thick and well made, ive tried all usb ports as well. odin does not recognize the phone at all. no other drivers are installed as I just reformatted my pc 3 days ago. all updates done.

Try hiemdall it uses its own drivers...
Sent from my SPH-D700 using xda premium

Big Goron said:
Try hiemdall it uses its own drivers...
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Heimdall fails to install drivers or detect the device, does this with AND without the samsung 64bit drivers installed.

Try downloading kies air to get drivers.
Sent from my SPH-D700 using xda premium

Make sure you downloaded the drivers named "Samsung_Mobile_Drivers_V1.3.8.." if not then that's the problem, if you need it I can email you the the file. Try all the usb cables in your house and all the computers as well, and take out sd card, I've also had this odin problem and I'm also sure it's your drivers since there are like 10 samsung drivers floating around lol.
Edit: nvm I downloaded the drivers from the thread you linked and they are correct.. try different cables, no battery no sd card, and different computers
Sent from my SPH-D700 using xda premium

My phone just won't connect to my PC

I'm running 4.1.1 and every time I plug my device in (With stock USB) I get "USB device not recognized"
I've tried another USB. I've downloaded Kies (Will only connect wifi), I've tried reinstalling drivers, I've tried using another computer as well. I've also enabled/disabled USB debugging,
The USB connection notification only appears sometimes, and even when it does my computer still won't recognize my S3. After I reinstall the drivers my phone does say "Connected as a Media device", but then the notification goes away..
FYI, I'm trying to root, that's why I need a direct connection with my computer so badly.

Does your computer has samsung kies?
You say drivers. Idk what u mean but all we need is samsung kies.

Rovon said:
I'm running 4.1.1 and every time I plug my device in (With stock USB) I get "USB device not recognized"
I've tried another USB. I've downloaded Kies (Will only connect wifi), I've tried reinstalling drivers, I've tried using another computer as well. I've also enabled/disabled USB debugging,
The USB connection notification only appears sometimes, and even when it does my computer still won't recognize my S3. After I reinstall the drivers my phone does say "Connected as a Media device", but then the notification goes away..
FYI, I'm trying to root, that's why I need a direct connection with my computer so badly.
Click to expand...
Click to collapse
This is a link I posted, if you searched you would have found.....
http://forum.xda-developers.com/showthread.php?p=32906335#post32906335

bikrame said:
Does your computer has samsung kies?
You say drivers. Idk what u mean but all we need is samsung kies.
Click to expand...
Click to collapse
Did you even read my original post...?
bobolinko said:
This is a link I posted, if you searched you would have found.....
http://forum.xda-developers.com/showthread.php?p=32906335#post32906335
Click to expand...
Click to collapse
I tried your method a few days ago, and it didn't work. I tried your method again.. it doesn't work.

I had this issue. All I did was get some good ol canned air and blew the dust out of my micro usb port. After that it connects just fine. Was about to do a warranty exchange before I did this.
Sent from my SGH-T999 using xda app-developers app

Beefvvl said:
I had this issue. All I did was get some good ol canned air and blew the dust out of my micro usb port. After that it connects just fine. Was about to do a warranty exchange before I did this.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Tried that as well. Neither computer works. Blew into the phone as well ...

Its your rom on the phone that's causing this. If you want to rule it out, why don't you just do a nandroid backup and install stock rom or perhaps the same rom clean from start. I had this issue before and it was fixed with reflashing clean rom.
Sent from S♣ with XDA App

tester420 said:
Its your rom on the phone that's causing this. If you want to rule it out, why don't you just do a nandroid backup and install stock rom or perhaps the same rom clean from start. I had this issue before and it was fixed with reflashing clean rom.
Sent from S♣ with XDA App
Click to expand...
Click to collapse
Read his post, he is attempting to root. How does one backup their rom and restore with a stock recovery.

tester420 said:
Its your rom on the phone that's causing this. If you want to rule it out, why don't you just do a nandroid backup and install stock rom or perhaps the same rom clean from start. I had this issue before and it was fixed with reflashing clean rom.
Sent from S♣ with XDA App
Click to expand...
Click to collapse
I'm not rooted ...

I should probably mention the phone charges will of the USB cables but none of them work with the PC. I can't tell if it's a software issue or internal..

I think it's a computer issue, what was the other computer software you tried on?

mt3g said:
I think it's a computer issue, what was the other computer software you tried on?
Click to expand...
Click to collapse
Tried it with W7 & Mac, neither recognize the device. Android file transfer just tells me "no device found", and the Kies on mac doesn't work either.

I still won't update my computer from XP cause all I read are device errors with upgraded versions of windows... see if you can get your hands on XP and try. Just as insurance, you have gone through device manager and removed all drivers for the phone and then pushed the proper ones from Samsung, correct?

Rovon said:
I should probably mention the phone charges will of the USB cables but none of them work with the PC. I can't tell if it's a software issue or internal..
Click to expand...
Click to collapse
watch the screen closely when you connect the phone to the pc. does it even recognize thst some usb device was plugged in?
After a few moments, (with the phone still connected) click start,right click on my computer, select manage and select device manager.
are there any yellow question marks on the right side under the computer?
Open the modems (click the + sign) is there any SAMSUNG USB Modem? (should have no yellow question mark)
Open Universal Serial Bus controllers, do you see the samsung Mobile USB Composite Device?
There should be NO yellow question marks or exclamation marks anywhere on the right panel.
If there are, there is a problem with your computer settings/drivers or services.
If you followed my "cannot fail" steps EXACTLY in the order I had it, and did not skip anything, you should be without any problems with the modem connectivity. That includes the uninstallation of any samsung drivers previously installed.
If you do not even see the samsung modem, the cables or the phone may be your problem.
Post your results and I'll help you to get it working. Also mention what your compurter's OS is.

mt3g said:
Read his post, he is attempting to root. How does one backup their rom and restore with a stock recovery.
Click to expand...
Click to collapse
My bad, speed reading is not always good... thanks for pointing that out.
Anyway, did the OP ever get this resolved? Bobolinko's steps are thorough and if that didn't fix it, why don't you just try to go into download mode and ODIN a stock ROM with root injected into it already? It's another option...

Did you try buying a fresh new cable to connect the phone to the computer? I only have those issues with corrupted USB cable and a messy laptop...
Also when that notification appears for me I go to my phone USB section and tells it to mount as storage...and if its on storage I switch media than back to storage...always work for me.
Sent from my SGH-T999 using xda premium

bobolinko said:
watch the screen closely when you connect the phone to the pc. does it even recognize thst some usb device was plugged in?
After a few moments, (with the phone still connected) click start,right click on my computer, select manage and select device manager.
are there any yellow question marks on the right side under the computer?
Open the modems (click the + sign) is there any SAMSUNG USB Modem? (should have no yellow question mark)
Open Universal Serial Bus controllers, do you see the samsung Mobile USB Composite Device?
There should be NO yellow question marks or exclamation marks anywhere on the right panel.
If there are, there is a problem with your computer settings/drivers or services.
If you followed my "cannot fail" steps EXACTLY in the order I had it, and did not skip anything, you should be without any problems with the modem connectivity. That includes the uninstallation of any samsung drivers previously installed.
If you do not even see the samsung modem, the cables or the phone may be your problem.
Post your results and I'll help you to get it working. Also mention what your compurter's OS is.
Click to expand...
Click to collapse
As soon as I plug my S3 in, my computer recognizes a USB is active. In Device Manager, I do not have Samsung USB, all I have is "Unknown Device". I'm not sure what you mean by yellow exclamation point in the bottom right, but there's nothing in my notifications. However, I do get 2 yellow exclamations in device manager. One in Universal Series Bus, and one in other devices

Hi there.
Check this
On calls hit *#7284#
Check if pda is enabled then click on qualcomm settings and see if mtb+adb are enabled.
If not then just enable those.
Hope this is your problem.
Good luck.
Sent from my SGH-T999

Leoniums said:
Hi there.
Check this
On calls hit *#7284#
Check if pda is enabled then click on qualcomm settings and see if mtb+adb are enabled.
If not then just enable those.
Hope this is your problem.
Good luck.
Sent from my SGH-T999
Click to expand...
Click to collapse
I've tried this as well. I get this error:
"Connection problem or invalid MMI code"

The problem is with your computer, and not the phone. You CANNOT get it connected with a problem in the USB settings.
click on the yellow exclamation items and DELETE or UNINSTALL them. then reboot the machine and it should reinstall automatically. If your DRIVERS that are already in the machine are bad, you have to get them updated or replaced. uninstall KIES from the computer, reboot, and reinstall it. go to samsung's site and download and install the driver for your comuter.
The one for the xp is: SAMSUNG_USB_Driver_for_Mobile_Phones_1.4.8.0.exe
install it to your computer and be SURE there is no error while it installs.
then check again your device manager list for any yellow problem areas
connect the phone and wait a while, then, disconnect and wait about a minute
then again, connect the phone, and wait at least one minute. open the device manager page and see if there are any yellow area problems again.
are you positive you have the latest window updates?
you can sometimes right click on an item and do the driver update and fix a problem.
You clear all the COMPUTER END PROBLEMS you have and the phone will connect. That, my friend, you can take to the bank.
Good Luck!
Aloha,
post your results later

MTP and driver problems after attempting Wugfresh nrk

EDIT:
So I got it rooted, but MTP still won't work on my laptop, but works on my friends laptop What drivers does the first method install? I thought about upgrading them to official drivers. But when I tried to do that, it says I'm already running the latest drivers... Should I uninstall them and try to manually re-install these?

dud3me said:
EDIT:
So I got it rooted, but MTP still won't work on my laptop, but works on my friends laptop What drivers does the first method install? I thought about upgrading them to official drivers. But when I tried to do that, it says I'm already running the latest drivers... Should I uninstall them and try to manually re-install these?
Mods feel free to delete as this doesn't require it's own thread!!
Click to expand...
Click to collapse
See if the following method fix your device, anyway it fixed mine, btw mine was running cm10.2
1) Go to system settings--->>storage
2) Choose USB computer connection on the upper-right corner
3) Have the MTP option checked.
4) Try connecting your device to the computer usb port again.

sontjer said:
See if the following method fix your device, anyway it fixed mine, btw mine was running cm10.2
1) Go to system settings--->>storage
2) Choose USB computer connection on the upper-right corner
3) Have the MTP option checked.
4) Try connecting your device to the computer usb port again.
Click to expand...
Click to collapse
Tried that on PA, no luck
Sent from my GT-I9100 using xda app-developers app

No one? Has anyone had any success with cm10.2 compared to stock based roms like PA?

me neither, can't even install the adb driver probably, although i've tried every way the nrt or nexus toolkit told me. T_T
with/without usb debugging, with/without mtp connection, using different usb ports, still no luck. Last thing i haven't tried is to connect n7 to another computer

This fixed it for me: http://forum.xda-developers.com/showthread.php?t=2390296

Oneplus 3 does not connect to pc

my oneplus 3 does not connect to my pc. I have tried turning on and off developer options, turn off and on oem unlocking and usb debugging. I change the usb connection to mtp from charging but does not change. Also does not recognize it when i connect to pc. Also does not pop up on status bar and i checked portable devices. I also tried installing the oneplus drivers. i am on Android 7.0 freedomos-2.5. Any way to fix this issue? i might try to update freedomos because im on a old version of it.:crying:

Windows? If, yes windows drivers are the problem.
Try to other pc, to see if it works., first.

Evnul000 said:
my oneplus 3 does not connect to my pc. I have tried turning on and off developer options, turn off and on oem unlocking and usb debugging. I change the usb connection to mtp from charging but does not change. Also does not recognize it when i connect to pc. Also does not pop up on status bar and i checked portable devices. I also tried installing the oneplus drivers. i am on Android 7.0 freedomos-2.5. Any way to fix this issue? i might try to update freedomos because im on a old version of it.:crying:
Click to expand...
Click to collapse
Windows drivers 100%.

null0seven said:
Windows? If, yes windows drivers are the problem.
Try to other pc, to see if it works., first.
Click to expand...
Click to collapse
I have tried it on both my PC and laptop with both windows 10. Does not work. My PC also has windows 7 still seems to not work. Are there any other drivers i might be missing?

i have also done some research that you should update your drivers from device manager. I dont see anything related to my device. i went to portable devices nothing and i dont have a other devices section in device manager. Any help?

What recovery?
Try to flash latest twrp. I use blu-spark by eng-stk. You can fla**** thru recovery or Flashify app.

null0seven said:
What recovery?
Try to flash latest twrp. I use blu-spark by eng-stk. You can fla**** thru recovery or Flashify app.
Click to expand...
Click to collapse
i am on the latest twrp. will blu-spark help fix it?

ive also found out theres no kedcom driver when i go to fastboot. i even reinstalled adb drivers to insure its there but it does not pop up.

You'll need to remove drivers reboot, install correct drivers, reboot and then be nice to everyone you ever meet and it'll show up. It's a real pain but you can get there. XDA tutorial all the way there!

I once have kind of youre problem connecting to my laptop (win.10). But, at work, on that laptop, connection was ok (win.7).
I reinstal windows 10 and connection works fine, since.
I allways use latest TWRP & version of rom. I can't tell for sure what it's goin on with youre phone.
If i was in youre situation i format my phone (this will erase ALL in youre phone). And if PC still does not see the phone reinstall windows.

Also: Try a different cable.
A cheap cable could have a charging pin layout but lack data pins connections.
9 out of 10 issues with connecting to PC and getting odd behaviours is due to a bad/wrong cable.

dentman said:
You'll bed to remove drivers reboot, install correct drivers, reboot and then be nice to everyone you ever meet and it'll show up. It's a real pain but you can get there. XDA tutorial all the way there!
Click to expand...
Click to collapse
What are the driver links if you have? I already installed the OnePlus drivers.

ninjeratu said:
Also: Try a different cable.
A cheap cable could have a charging pin layout but lack data pins connections.
9 out of 10 issues with connecting to PC and getting odd behaviours is due to a bad/wrong cable.
Click to expand...
Click to collapse
I used the OnePlus cable and another cable.

Driver issues win 10
Find the excellent tutorial here on drivers.
For some reason my phone didn't show up but was able to receive commands. It was frustrating because I wanted to use the all in one XDA product but couldn't.
Even if you installed drivers they can be broken!
Do drivers from scratch per xda tutorial. Don't forget reboot!
Try different cables and usb ports! My front ones never seem to work!
Don't just try fastboot commands also try adb. Like I said mine wasn't seen properly yet it took the commands.
Unless your windows is a years old install it shouldn't require reinstall.
Factory phone reset might help.
Best of luck!