Hello
I've seen a couple threads on the issue but I find no right answer to my question. Does anybody know of a reliable, hopefully cheaper source to replace a cracked screen on a Galaxy Nexus?
I am in Spain for a while, called Samsung, they sent me to "the phone house" which required a store visit where they informed me it'd cost me 1 week wait plus 180€ for the replacement.
I find the cost excessive, only the glass needs replacement, the screen itself is working perfectly.
Do you know of any alternative, hopefully cheaper, to this?
Thanks for your help
PS: In case anyone's interested, here's the backstory: I dropped my phone on a hard surface a week ago. It was my fault as all drops are. I believe the amount of cracking is unreasonably large for the drop it took (less than 1m plus it had to yank my earbuds off, so even less "free fall energy"); it makes me think the screen was under heavy stress already and just took the slightest chance it could get a hold on to completely unravel the entropy within but that's just me.
it was also my fault not to have a bumper/case. As I said, I am in Spain right now and the cases are nonexistent in general stores but then again, my fault, should have bought online.
Pretty sure on a samoled the glass and the screen are one piece. They are fusing everything together to make it thinner.
I have no idea how any of you guys have a flawless HTC One X. Seriously.
I have had 10 phones. TEN!
How HTC can send this pile of rubbish out is just beyond me. Sure, the screen is lovely. If it's not covered with yellow splodges, or a faulty digitizer. Or the case surrounding it doesn't creak or flex.
I updated my latest and unfortunately not the greatest 10th phone to sense 4.1. And it's great they have got rid of the three dots.
But whatever they doing at their factories, they are not doing much quality checking. Or perhaps they are sticking the screens down with chewing gum.
If anyone asks me "should I buy a HTC One X". Guess what my answer is going to be?
Sure, if you want to spend the next 2.5 months sending your phone back for replacements, spending over £160 in doing so in line rental, telephone calls to your supplier and postage to send it back. Go for it. It's really fun.
So how did you do it guys? Seriously? Or am I thinking that some of you have actually got slight flaws, but are living with them.
I honestly feel like I could get a crate of HTC One X's and there would be 5 or 6 in it that were without any kind of flaws.
I don't need to put on a flame proof suit. I'm sure I'll get jumped on for this post. However, I genuinely do not believe for one moment that there is such thing as a flawless HTC One X.
People can't seem to understand why Samsung is charging ahead with such success with badly designed phones compared to HTC.
Well, now you know why. Because as much as the design of the Samsung is pants, I imagine their build quality is light years ahead of HTC's.
So it depends if you want your phone to look good, or to actually be without build quality issues.
I know which I would rather have. And let me tell you, it's lesson hard learned.
What a pile of crap.
The reason why you're getting so many bad ones is probably because, unless you are going to a store and personally picking your phone out of the new ones, it's probably a refurb. HTC likely doesn't do much QA for refurbs, so you're sorting through phones that have been returned for the same reasons why you returned your phone. In all likelihood, the defective Samsung phones never even leave the factory.
It sucks, but what can you do?
Sorry to say the obvious, but you've had some really really awful luck with your devices if you've managed to go through 10, and all of them with faults that are worthy of a replacement.
If my device has any issues, it's that there is a slight gap around the screen bezel, enough for 1 tiny spec of dust to get stuck in, and tbh, that's the sort of issue I expect from any phone I purchase, I know Samsung don't do any better with gaps between joins in their design, Apple definitely don't. Guess I have a godly HOX or something?
My HOX has one slight issue as far as im aware, and yes im LIVING with it. Its the fault where if I hold it with my Left hand (WHICH I USUALLY DO) I completely or mostly lose WiFi, I can't be bothered doing the squeeze test etc, as this makes it worse. And I know I have the issue, but 10 phones worthy of replacement? Sounds like your more unlucky than the devils *****.
But canI ask a question?
WHAT IS THESE 3 DOTS EVERYONE IS ON ABOUT?!
I know those issues with a big german service contractor of O2. Not HTCs fault directly but very annoying.
They replace broken phones with refurbished ones and save the QC.
First One X had a faulty digitizer after 3 month -> Swap
Returned one had a gap at the bottom where the light shone through, the black plastic around the screen stood up a bit, a rattling vibrator and a bright 2 cm strech where the bottom backlight is situated. -> Swap
Third one now seems technically ok. I can push the glass out if I like to, because it does not really sit tight which is ok as I am a tinkerer anyway and the SIM card holder looks like somebody chewed on it.
They don't want to swap the card holder alone and want the whole phone returned.
I think I will keep it as I guess it can only get worse with a new one. Chewed holder is nothing compared to most complaints here
@Wilks3y
The 3 dots are a big bar for the menu at the bottom on the screen that show up with some applications that are not yet optimized for Android 4. It's annoying and takes space, but nothing else.
HTC said they solved all the quirks in PRODUCTION. You're getting replacements from your carrier, and you're getting the phones which have been manufactured long time ago (before june or july), because they always hand over the older devices first. They know that some people aren't so aware of the problems and device will eventually find an owner which does not care or know about problem. What you got caught into is the cruel business model.
And that's the reason everyone should insist on picking your phone in the store. I always tell them to show me 5 devices out of the stock and I will inspect them personally (that's a costumer right) for any faults. HOX is not the first device with QC problems, and two owners and friends of mine have zero problems. and if you think samsung is any better, my friend got one in June and chrome plastic around screen started peeling already with his phone always in protective case! plus he cannot get it replaced on warranty because "he himself damaged the device by dropping it".
scam is everywhere mate.
Why have you created a new thread for the same rant?
I understand your frustration though. I went through a very similar thing and only yesterday is it sorted. Unless the wifi issue comes back. I bought the phone on release.
Sent from my HTC One X using xda app-developers app
when you say build quality is abysmal it means all the one Xs they make are from the same kind of quality, for example very cheap plastic being etc or they all have a broken screen
this is not true, in fact a flawless One X is very fancy in terms of build and sturdiness
the issue you talk about is not build quality, its quality control, meaning some defected phones are being let out of factory
when you keep getting defected phones (like my luck when i first went to buy it) it means you should change your source
I have bought one x about 2-4 weeks after being released and had no problems with it so far. Probably some series of phone have been faulty or had low quality control .
I'm with the OP.
I don't think it's easy to quantify what the problems are with this phone - or is it indeed the manufacturer?
Here's my story.
First phone - yellow patch problem - wasn't sure about the wifi issue - but the yellow spots sucked.
Within the 28 day period, so got a straight swap with retailer - in my case Tesco mobile partner (2020mobile I think they're called).
In this time I really baby'd the phone - no drops, no hard knocks, no nothing. No screen protector admittedly - but - within this initial 3 week period, the Gorilla glass 2 (ROFL) still picked up fine scratches.
Replacement phone arrived - this one - less yellowing patches - but still enough for me to notice and not want on a phone which is meant to do me for 2 years. Also at this point I noticed the phone had the infamous wifi problem.
Again, really fine scratching appearing on screen.
So - sent back - outside 28 days, so had to be through HTC repair.
After 1st repair - looks like they'd replaced the screen, but not fixed the wifi - plus they'd managed to scratch the camera lense and body when it was in, so, back it went for repair.
It came back with new housing (ie no camera lense scratch or body scratches), but now I'm finding the wifi issue has clearly not been resolved.
This is just completely nuts.
And the fine scratches on my new screen are now starting to show, after about 3 or 4 weeks use - again with me babying it.
Seriously - this phone if it it didn't have these flaws would be great.
But in reality it seriously sucks.
End of my tether.
I also agree with OP
.. to many different and possible defects:
- GPS
- Sensors
- dead pixel
- dust under Display
- yellow spots
- WIFI issues
- Heating issue (differs from model)
- case and display - Quality (not instantly visible after unpacking)
- Bluetooth
... many more
i changed my phone also 9 times, important part:
- different shops
- different serial 23 to 27
and the best of allnce i sent my phone for repair and received a much worse model with two defects on the case
it defect rate is much better in SH /HT 27 but still a lack of quality...
Well, i think some of the defects are not visible to everyone because they don´t use/need the features !!
SGS3 was no option for me - i stick to the HOX - just want a model without lets call it "build" defects or lack of quality control.. the result is always the same for the customer. I messed around with all the problems and still love the phone ... i think for many "ex" HTC customers it was the last HTC phone for a long time ...
So HTC missed the spot - they invested a lot of money in "interesting" projects or companies instead of dealing with the core business - i am sure the managers who are responsible for this all are still earning a lot of money ... and a few thousand workers have been fired
Well done HTC
I changed my hox 4 times,every time different problem so then I changed to another phone make ,feels bad leaving HTC but when your QUADCORE phone becomes a source of a pain like in my case there is no point hangin about,can't wait to see what HTC will come up with comes Christmas or April 2013 really excited
subharmonic said:
And the fine scratches on my new screen are now starting to show, after about 3 or 4 weeks use - again with me babying it.
Click to expand...
Click to collapse
Clearly you have grit or something in your pocket then.
Remember - scratches are caused by a harder object, rubbing against the screen. This isn't a manufacturing fault. The screen is not anymore susceptible to scratches than any previous gorilla glass, nor any other standard glass screens.
Either get a screen protector, or find the source of your scratches, ie grit in your pocket and get rid of it. If you have a pouch, could be there is grit in that embedded in the inside fabric layer
Sent from my HTC One X using xda app-developers app
So if I go to a store and they give me 10 defective devices what would I do? Not go through that store.
Or maybe creating multiple threads will solve what common sense couldn't.
Why not merge your two whining threads together since you haven't said anything new.
Sent from my AT100 using xda premium
I don't know what the deal is, but it ain't the overall build quality.
I had ONE HOX and it's perfect build quality. Actually, best build quality I've ever had, and certainly WAAAAAY Better than my mom's SGSIII or my previous SGSII and SGS.
This is a fact that has been established. But still refreshing to see it pop up again . But I agree with the OP. When I said goodbye to the HTC sensation XL, the One X was on my priority list, for all the obvious reasons. But then I asked myself: do I really want to go through it again, given that everyone is going through with the One X. The answer is no. Half my "thanks" came from defending HTC in the early launch, but now when I see the complaining posts, I cant be bothered to defend anyone anymore.
Now I feel extremely lucky, having a phone with none of these defects. SH23.
One X to rule them all.
DarkDvr said:
I don't know what the deal is, but it ain't the overall build quality.
I had ONE HOX and it's perfect build quality. Actually, best build quality I've ever had, and certainly WAAAAAY Better than my mom's SGSIII or my previous SGSII and SGS.
Click to expand...
Click to collapse
Yeah, I think the OP meant 'quality control' or 'reliability'. Not 'build quality' - I'd say if anything, the quality feel of hTCs higher end devices in the hand is second only to Apple. It's my big issue with Samsungs, really - they charge £450 for a device that is made of exactly the same materials, and has had exactly the same amount of thought into the design as a £90 ZTE Blade. Incidentally, my HOX is 'perfect', at least for now - they do exist.
However, for the bootloader unlocking/warranty invalidation nonsense hTC have been preaching, even if I hadn't heard so many bad things about the One X, I'm never going to buy another device from them or advise others to. Kind of a shame when devices like the Desire and Desire Z were so damn good.
I bought my hoz, from singapure, using eBay. Its perfect, but I will choose all my entery life a broken hoz than a good sg3. A lot of my friend from my country got 20 time their sg3 back, and still changed it, broken glass inside the Box, no light bottons, others dont turn on and so on. As they dont speak english, and as they use sg3 app phone, no modding at all. I will start writing for then in sg3 Forum talking about Samsung sg3 broken glasses and defect software quality.
So that will be a lovely Forum. It will be a good action, cause a love my friends and to help them. I think every hoz uswrs with friends with sg3 problems should do the same.
Enviado desde mi HTC One X usando XDA Premium HD app
I have a March-build HT23 and it was perfect when I got it and its still perfect now. Go figure.
Maybe im just unlucky as hell,
I returned my first note ii purchase because its authenticity was seriously questionable.
I bought a new one at newegg for 600 during the post cyber monday sale. And i got it today, and I initially thought it was new since the samsung seal was there and everything. But once I opened it, i immediately noticed a few strange things for a "new" phone.
1. I immediately noticed considerable amounts of dust and particles on the screen, and saw some even stuck under the screen protector.
2. The screen protector and the back protector was not aligned with all the ports, and the back protector was peeling off.
3 battery compartment was open, not fully shut
4. There was a warranty from newegg in the box, which is kinda strange since they told me it was never opened...
So did Newegg accidentally send me a refurb or used one? I trust newegg enough to sell me a new one when i order a new one, but its just kinda strange to see these oddities... Should i call and ask? I think it might be possible that they messed up since it was hectic from all the sales and everything..
Always trust your gut.
I would send it back just to be sure.
What's the worst that could happen? Send you another refurb? Then pack it up and get a refund and shop for one elsewhere.
Beamed from Jupiter on my Galaxy Note II