Develop Bugs

HTC Desire won't shut down / power off

Turned off the phone last night, returned to it this morning (6+ hours) with "Power off - shutting down" on the screen. I ended up pulling the battery and booting from cold.
The phone turned back on with no problems, but 45 minutes after turning it off again - it is displaying the same screen and not shutting down. Pulling the battery, turning on and then turning off the phone immediately has the same problem.
Tasks running before the shut down are normal, I have almost no 3rd party apps installed yet.
Ideas anyone?

Sounds like a similar problem that I and a number of others seem to be having. The bad news is that there doesn't seem to be a simple fix at the moment, but the good news is that with it happening to increasing numbers of us, hopefully it will be remediable in a future update.

DoAndroidsDream said:
Gak. Didn't see the main post for the issue. *waves to admins for deletion*
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Click to collapse
Hi there,
What main post are you referring to for this issue?
If you could please direct me, thanks.
I'm having the same problem, last week I was turning the phone off and it would turn off in half hour or so.
This morning, I turned the phone off, and it has been "Shutting down" for about 3 hours now...
extremely frustrating!!!

Try to install "aLogCat" application. This app could show Android log files.
And see if you can spot something there ...
I also have this issue. I took out the battery.
The thing is ... after turned on ... you can turn off without any problem.

unmount sd card before shutting down.
Will change it from never to shutting down to shutting down in <10 seconds

Spineli said:
Hi there,
What main post are you referring to for this issue?
Click to expand...
Click to collapse
Perhaps this? :http://forum.xda-developers.com/showthread.php?t=666332

Had the same issue when I first got my desire from T-Mobile. SD Card later failed on me, and after getting a replacement from T-Mobile, the phone works perfectly and shuts down instantly. So my guess is that your problem is the SD card. You could try walking to the retailer and try to get a replacement SD card. When mine failed T-Mobile even gave me a 8gb one instead of the orignal 4gb

Im 99% sure its an app/widget causing the prob. I had the same, but its gone when I uninstalled most of my apps. Not sure which app caused the prob though...

I had that problem. After a hard reset it is not present any more. So i guess that some app caused it. Couldnt tell wich one.

hrcro said:
I had that problem. After a hard reset it is not present any more. So i guess that some app caused it. Couldnt tell wich one.
Click to expand...
Click to collapse
It might be harder to diagnose than uninstalling/killing something and trying again, as it might be due to memory leaks, services, other tasks. I've read that it might be related to the backup to sd card which happens from time to time, so unless you're in the middle of a backup then you'd not have a problem (assuming there is a connection). You can only tell over time.

HTC Desire won't power off
I had the exact same problem. I only had 2 widgets active: 1 was the Handcent SMS widget the other was a Battery widget from mippin.com. I changed the Handcent widget to the program shortcut but did not uninstall and uninstalled the Battery widget. Now it powers off with no problem

i have the same issue with my desire.. i have a 8gb sd card in there.. which is nearly full.. maybe thats an issue?
how do you unmount card before shutting down?

micks_address said:
how do you unmount card before shutting down?
Click to expand...
Click to collapse
Menu > Settings > SD and Phone Storage > Unmount SD Card

thanks for that.. is there any downside to doing a hard reset? is that setting - privacy - factory data reset?
Gana1991 said:
Menu > Settings > SD and Phone Storage > Unmount SD Card
Click to expand...
Click to collapse

Once I tried to unmount sd card and then it wasn't possible at all to shut down the phone. I had to remove battery

hey buddy, try to remove quick links like back light and soft reset, it works also try with flash light same...worked with me..good luck. or try toms power off zip.

DESIRE doesnt turn off
It sucks..all night long, this morning i found out it was still in the process of shutting down..turning off the cell phone should be a priority program,all others tasks must shut down..i think HTC should make an update since a lot of users experience same problem.

It used to hang at shutting down with me too. But, and I have no idea what changed, it now shuts down just fine. Weird stuff!

I shut mine down last night. It used to take about 60seconds to shut down but last night it just said "shutting down" for hours. I left it to see what happened. 11hours later it still said "shutting down". I picked it up and was going to open it up and remove battery. I obviously didn't want to do that to get dust and crap into the back of phone. As soon as I turned it over to remove back the screen went white! HTC. And it started up. ? ? ? coincidence or did me moving it around cause the restart after 11hours?
Anyway, I can tell it now has 237mb free (using advanced task killer to check memory available). It never normally has more than 150mb free. Maybe there is a memory leak somewhere in Sense UI? It seems the longer you have used thephone without a restart, the more likley it will hang during shutdown.
I hope HTC are aware of this issue. I logged a support call too, as I'm sure many of you did.
anyway, shake the phone around a bit before you remove the back to see if that helps. It did for me after 11 hours of being stuck on "shutting down!" screen.
Oh by the way, I had unmounted the card befre the shut down in the hopes it would be quicker than 60seconds. It made no difference!

i had this issue also.. a factory reset fixed it.. i think it was an app i installed did the damage.. some mentioned unmounting the sd card first but i tried that and it made no difference..

URGENT help with boot screen, how to log it?

[Warming up]
I've been having problems lately trying to figure out the problem..
So, first i suspected the SD card, doesn't seem like my original 16GB card was the problem, because i bought 2 new 32GB Micro SDHC cards already, same problem..
[Now the problem]
80% of the times when i reboot and go into recovery and flash a couple of roms, or reboots in general, i for the most part get stuck in Bootscreen, if i try to wipe Cache and Dalvik-Cache, it sometimes solves the problem and 20% of the times i can get into the system, the other 80% of the times that i actually succeed into getting the rom to load up, i mostly get stuck there aswell, untill it reboots the phone, and im back at the imfamous bootscreen...
So, i've figured, is there anyway for me to log the stuff that is happening at the boot screen? because im curious to what the problem might be..
[The things i've done already]
Everything is formated as EXT4, and has been so since Mike introduced it with his rom..
i've tried Mikes rom, Unity, Honey roms, Coredroid, RCmix, all the same on all of them.
I always wipe my phone fully before i boot the rom, mostly with Mikes Super Wipe Script, but sometimes with the wipe zip mentioned from the Rom Dev explicitly telling me to use that..
I always let the rom boot 2 times before i start flashing themes and stuff..
Just going Stock rom doesn't help either, i've tried that aswell, no change.
I've cleaned the phone, from top to toe.. (brushed and cleaned with special liquid)
I've tried different Micro SDHC cards, 1 of em was a counterfeit card, the newest one works just flawlessly, i've benchmarked, checked for errors and even done a Bluff check on it, all working 100% nominal.
CPU running at 998Mhz, just incase..
[Ending]
So, does anyone have any suggestions?.. Does anyone have any way for me to get logs of the Bootscreen (as its a wallpaper, i have no chance in actually seeing what is happening)
Are there any ADB commands i could use to check errors in bootscreen? Any diagnostics tests?
Maybe even a way to refresh the Bootloader with ADB commands?..
ANY help would be greatly appreciated!!

You have some pretty serious problems here. Not that I could diagnose it, but it sounded like hardware related problems to me. Btw, here's the link about boot log you've requested.
http://forum.xda-developers.com/showthread.php?t=1025561&highlight=Boot+logcat
8penned from my blazing fast DHD

drpsyko said:
You have some pretty serious problems here. Not that I could diagnose it, but it sounded like hardware related problems to me. Btw, here's the link about boot log you've requested.
http://forum.xda-developers.com/showthread.php?t=1025561&highlight=Boot+logcat
8penned from my blazing fast DHD
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Click to collapse
Have to agree on that
Do you still have warranty?

drpsyko said:
You have some pretty serious problems here. Not that I could diagnose it, but it sounded like hardware related problems to me. Btw, here's the link about boot log you've requested.
http://forum.xda-developers.com/showthread.php?t=1025561&highlight=Boot+logcat
8penned from my blazing fast DHD
Click to expand...
Click to collapse
Thanks man, very much appreciated!
I'll run some logs tomorrow and see whats up with the phone, i actually got the phone running optimal again with yet another fresh rom flash and it all seems to work, have only restarted the phone 2 times, as im afraid of restarting the phone and get stuck again..
If i do get stuck, im stuck forever, and have to try above mentions i've done before, wipe cache and dalvik-cache, sometimes this works, most of the times it doesn't, and i end up fully wiping a couple of times and reflashing roms untill it works.. (I know this might sound like an SD card problem, but its not, i've gone thrue this with a couple of programs)
Anyway, a thousand thanks for that link, will probably help me quiet some..
madmaxx82 said:
Have to agree on that
Do you still have warranty?
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Click to collapse
Aye, this phone i have in my hands right now has already been in for repairs before and they changed the PCB of the phone, got a new IMEI number and all that..
But i do have warranty left for it, but i have to iron out the problem before i send it in, don't wanna risk being sent back to me and i have to pay lots of $ for their trouble (you know how HTC 3rd party repair centers works).. Plus they might actually scratch my screen some more as they did when i last sent it in...
Well, i have another "minor" problem with the phone aswell, not sure if its my phone or a general new cosmetic problem occurring on phones sent in for repairs, as i haven't noticed it on my earlier phone (Well theoretically the same phone).. Is that when i look at the screen in pitch black moving screens, i can see a distinct line going from Top Right to Bottom Left corner, and the Top Left side of the screen is black, and the lower right part of the screen is black/grey, you can see the difference, but not noticeable when your actually booted up, only in the Bootanimation part is it visible, i've tried different Bootanimations and everyone that has a Black background has this cosmetically problem.
Aah crap, Wall of text..

Haha just gonna add that i installed both apps you mentioned earlier, and the phone feels more like a Dev phone now, but anyway, it all worked great, not sure if it logged anything yet, didnt find anything in the app yet if it does..
I noticed something strange though, Gsensor Enabled, then right before bootup, Gsensor Disabled..
Have no idea why it does that, have no problem with Gsensor though..
Edit:
6 successful restarts!! That's something new!
I have no idea why its behaving this good.. Well time will tell..

Evo 4G randomly resets itself

Hey all,
I've been using my HTC EVO 4G for quite some time now (nearly a year), and just recently it started acting up. As the title implies, my phone randomly shuts itself off and starts itself back up-- for reasons I cannot determine. Usually when it does it once, I find that it goes on a rampage and shuts itself off before the phone even starts up. It will continue to reset itself for 3 or 4 times before it starts working properly.
I've honestly no idea what could be wrong with it. When this first started happening, I was running Fresh ROM 4.2 (but I've already been running it for a while-- it couldn't have been the ROM), and the default kernel for Fresh. I decided to boot into recovery for an earlier version of the ROM, but to no avail.
Finally, I decided to get a whole new ROM (am currently running on Synergy) and kernel altogether (currently running on netarchy kernel), but again to no avail.
Of course, I did a complete data wipe upon installing Synergy, so it can't have anything to do with phone's software, can it? I'm assuming it must be something physical; and am seriously considering purchasing a whole new SD card. (About the SD card: whenever I try mounting my EVO as a disk drive, immediately after I select the 'Mount' option, a notification saying 'Preparing SD card' pops up, and fails to ever mount it. This, I believe, is due to the fact that I'm not on a .92 Hboot, but it is nevertheless worth noting.)
Has anyone else ever had this problem? Any help would be greatly appreciated.

Edit: The fact that I can't mount my phone as a disk drive is actually a problem in itself... I need to convert to Hboot .92, but my file system isn't FAT32 (at least, I'm assuming so, since it doesn't load my PB31I.zip IMG in Hboot) and I can't convert it if it doesn't connect to my computer... Guess I'll go back to Fresh.

Does your phone kind of heat up sometimes? Like in the front of the screen? My did and it turned out to be a physical problem. Bad charger port, sounds weird but thats what I was told. You might need to buy another one.

ruben1221 said:
Does your phone kind of heat up sometimes? Like in the front of the screen? My did and it turned out to be a physical problem. Bad charger port, sounds weird but thats what I was told. You might need to buy another one.
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Click to collapse
Yeah, I had originally thought it was an over-heating problem as well. It used to happen most of the time while I was driving-- with the sun hitting the phone directly. However, it's been doing it in-doors with A/C and virtually every other place . I just took notice of it in the car because that's when music was playing.
Ultimately, I might just consider transitioning to the Galaxy SII.
Thanks for reply. <3

I've been having same problem had my evo since day 1 and never any problems up unitl a few months ago.but now i definetly know i need a replacement mine phone gets super hot as well originally thought it was the rom but went back to stock all for nothing because the problem still remained

Is call power cycle the only way to fix it is to get a refurbish phone from sprint they know about it, they will do a test on it and order you another phone with the new 2.3.3 that cant be rooted, is not the sd card it is something on the hardware motherboard

problems with a refurb

hey all-
youve been a great community since ive been around (last december) and i was wondering if anyone had any insight on a problem im having.
I recently got a replacement phone that is refurbished from sprint, because the power button on my old e4gt was completely stuck
when i got the phone i immediately rooted it and went to my usual set up of Blazer 4.1 with the rogue 1.4.1 kernel.
since then ive been having some trouble:
the touchscreen is very wonky, ill be in the middle of texting and it will all of a sudden start selecting things all over the screen. simply turning the screen off and then back on usually works, but ive noticed that the frequency of this is increasing. also the menu home back and search keys all pick and choose when they want to work, and when they dont. sometimes ill press them and they wont work, other times ill be browsing the web and the menu button will start going off and on, without me pressing it.
ive also been experiencing quite a few random reboots, this wouldnt be such a problem however sometimes the phone will just shut off, with the red led light still on, but the screen wont come on when i press the power button. ive also noticed that sometimes the phone will randomly reboot, and then hang on the samsung screen. this has happened a few times at night and caused me to miss class because my alarm didnt go off (lol). when any of this happens i just hold down the power and vol up button to reboot into recovery, and then reboot the phone from there.
the only visible difference i can tell is that under the build number it says: "Blazer v4.1 ~ PI:FG-X^2I^2
i dont remember the last part of that being in any of the previous build numbers; ive been running this build pretty much since it came out, theres just something about the speed, snapiness, and battery life of this gb build that has me hooked.
if anyone knows if these problems are hardware related, or if i just had a bad flash, id greatly appreciate your feedback.
i know this has turned into a long post, but i just have one more question:
i use google play music as my music player, and absolutely love it. my favorite part about it is the fact that i can "download" songs to stay available even when i dont have a data connection, this comes in reallyyyy handy. HOWEVER, i use titanium backup to backup my apps, and when i flash to a new rom and restore play music, it restores all my music, but not the music that i have stored on the device. this is annoying because i then have to wait for a stable wifi connection to download the 500 or so songs that i usually keep on the device. My question is whether or not there is a way to backup all of the cached music, or if i could move the app+app data to my sd card, so i wouldnt have to redownload all the songs when i flash a new rom.
again youve all been a great community and im thankful for all the devs and all the work they do. i apologize for this post being so long, i dont usually post much but when i do ive always gotten the solutions for the problems ive had.
have a great day everyone, and you stay classy san diego

replace
put the phone back to stock and see if these problems still occur. If the do still occur then take it into a service center and have it replaced

ryandoubleu said:
put the phone back to stock and see if these problems still occur. If the do still occur then take it into a service center and have it replaced
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Click to collapse
i wish i could take it to a service center however when i had the battery out of it someone spilled water on the battery so the water damage sticker is now red even though the water never got on the phone.

Brick it and get a new one. They messed up.
Sent from my SPH-D710 using xda premium

Ctanferno22 said:
i wish i could take it to a service center however when i had the battery out of it someone spilled water on the battery so the water damage sticker is now red even though the water never got on the phone.
Click to expand...
Click to collapse
A service center should take the phone apart and check the sticker in the inside. You could also just buy a battery from amazon and use that when taking it in.
sent from MY BAD A$$ ET4G

Will sprit replace a brick phone. Cause I know if you try tweak it and f it up that your fault.
Sent from my SPH-D710 using xda premium

Get android assistant from play. It will allow you to move apps to your SD card. Tools>App2SD
Buy a new battery and send that back with the phone if you continue to have issues

[Q] S II t989 won't quite load but not quite a boot loop

I need help figuring out exactly what's wrong with my phone as it has very weird symptoms that seem one-of-a-kind to any problems I've been able to find already posted. Basically everytime I turn on my phone it gets stuck on the load screen with the bar near completion but it won't actually boot and it doesn't loop - to make matters more peculiar once I pop out the battery and try again then the Android guy blasts off and my phone turns on. It always takes me a second try for it to boot but it does so without fail - usually. The rare incidences that I can't get my phone to boot then I can easily get into twrp & after wiping both caches/factory reset it will boot immediately after on the 'first try'. Even worse is that my battery power has been extremely reduced to maybe 4-5hrs regardless of how much I use my phone and it will turn off unexpectedly no matter how much power is left.
the only thing I can think of is that it started soon after I put an external sd card in and tbh I don't quite understand how to take advantage of my extra 16gb yet and the fact that I'm bound to wipe my phone again has kept me from exploring my options
please if anyone can help me save my phone and maybe even link to a thread explaining how to use an external sd card properly. I got confused awhile back trying to understand partitioning and Idk which apps have to stay internal or how to retrieve ones on my sd.
Oh, one last thing, I started using a wall charger for my Samsung batteries and now I can't charge my phone thru the usb anymore without it 'disconnecting' immediately
I was using Paranoid Android before my troubles started but I'm back on stock 4.1.2. I've never posted on xda before so hopefully I did so properly and provided enough background information. thank you in advance to any genius out there who can get me my phone back!!!