[Q] Received Brand New Evo as Replacement, Rooting Help. - EVO 4G Q&A, Help & Troubleshooting

So today I went into a Sprint Store for my defective micro USB port(it wouldn't charge if not held a certain way) I went in expecting them to try and charge me $100 for a replacement, so i knew what I was going to say to beat them at their own game.
BUT they didn't give me any trouble, I barely had to say anything and they took the phone, said I was "lucky" that they had one in stock, and gave me a brand new evo 4G, and it has the latest OTA update. i posted this info for those who wanted to know what could possibly happen if you turned over your phone for the same issue, that issue being a defective micro SD port.
~Remember to say that you know that it's a manufacturer defect, because they know that it is, and if they think you're ignorant about such things they may try to get over on you.
~Obviously unroot before you go
~tell them that your battery is also worn so they send you a new one, if they don't give you a new one with the replacement.
~Try not to go to a 3rd party store, they're more strict and will try and charge you $100 for a 2 year old, probably refurb'd, phone.
~Remember Sprint employees really care about their customer service ratings, a bad review is like killing their first born, play on that
*Also my phone had a broken up volume button and loose camera, but i didn't tell them that. ^-^
TL;DR - I have a brand new evo and I'm not sure what method to go by rooting it as I don't know which method is recent enough to handle the new software. So i was wondering if anyone could help me out?

Devan512 said:
So today I went into a Sprint Store for my defective micro USB port(it wouldn't charge if not held a certain way) I went in expecting them to try and charge me $100 for a replacement, so i knew what I was going to say to beat them at their own game.
BUT they didn't give me any trouble, I barely had to say anything and they took the phone, said I was "lucky" that they had one in stock, and gave me a brand new evo 4G, and it has the latest OTA update. i posted this info for those who wanted to know what could possibly happen if you turned over your phone for the same issue, that issue being a defective micro SD port.
~Remember to say that you know that it's a manufacturer defect, because they know that it is, and if they think you're ignorant about such things they may try to get over on you.
~Obviously unroot before you go
~tell them that your battery is also worn so they send you a new one, if they don't give you a new one with the replacement.
~Try not to go to a 3rd party store, they're more strict and will try and charge you $100 for a 2 year old, probably refurb'd, phone.
~Remember Sprint employees really care about their customer service ratings, a bad review is like killing their first born, play on that
*Also my phone had a broken up volume button and loose camera, but i didn't tell them that. ^-^
TL;DR - I have a brand new evo and I'm not sure what method to go by rooting it as I don't know which method is recent enough to handle the new software. So i was wondering if anyone could help me out?
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Click to collapse
Captain Throwback's guide will explain how to to do it! http://themikmik.com/showthread.php?11114-GUIDE-How-to-achieve-S-OFF-after-unlocking-2-18-HBOOT-with-HTCDev-com-No-More-Watermark!-)

klharalson said:
Captain Throwback's guide will explain how to to do it! http://themikmik.com/showthread.php?11114-GUIDE-How-to-achieve-S-OFF-after-unlocking-2-18-HBOOT-with-HTCDev-com-No-More-Watermark!-)
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Click to collapse
Thanks man! I figured it out that day after vigorous searching that I wanted to avoid considering I wanted to get my phone up and ready as soon as possible after not having it for so long. I found it though, that guide actually, and I was not only able to unlock my phone but get S-off! Not so tough lol.
I'm just glad SOMEONE replied, and that's why you've my most grateful thanks bro, take it easy!

you can try this method to root. it worked for me. Not sure if there is an unroot method. Have to find out.
http://forum.xda-developers.com/showthread.php?t=1672072&referrerid=4694676

Use the guide below in my sig i used it and worked just fine..

Related

Extremely important question..

okay, my charging port just broke, so i can't connect to usb, and i have 30 percent battery, and i want to take this to sprint tomorrow, but its rooted. i want to RUU, but i cant because i can't connect via USB. how do i get rid of my root?
You could probably get away without unrooting it, if you just bring it in with a dead battery and say the mizcro USB port is broken. Lots of people on here have said that they returned their Evos without the reps even looking at them.
dhMassacre said:
okay, my charging port just broke, so i can't connect to usb, and i have 30 percent battery, and i want to take this to sprint tomorrow, but its rooted. i want to RUU, but i cant because i can't connect via USB. how do i get rid of my root?
Click to expand...
Click to collapse
might want to change the title of your thread so in the future it can be found easier when searching...
mistersquirrle said:
You could probably get away without unrooting it, if you just bring it in with a dead battery and say the mizcro USB port is broken. Lots of people on here have said that they returned their Evos without the reps even looking at them.
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Click to collapse
good info..
Well, When I worked at a "A" store for sprint for the last couple of years (A meaning service and repair with extremely high traffic) a broken port is considered physical damage and shouldn't be replaced at the store level....without you paying a fee, so if you have insurance your probably going to just end up paying 100$ and having them send you one anyway.
per policy.....
now... I mentioned that we were an A store because some of the third party repair stores or smaller ones will overlook some physical damage...hit or miss.
But policy says your boned.
just a thought.
second thought.... if you want DONT mention that the port is broken, and brick your phone by trying to flash it or something and let the battery die at the same time haha.
and go in and be like, yo man, my phone wont turn on.
third thought.... alot of sprint employees dont care or dont know WTF rooting your phone is, make it look stock and they arent going to check to see if its rooted, they will only notice if something is crazy looking..and even then just say oh yeah its a mod from the market i forget what its called...
I worked for sprint for 3 years... trust me, we don't care, be nice and you'll probably just be fine. stay away from the managers, more likely to send you away.
My store up here they know whay flashing and rooting is... only because they do it also.. the guy who sold me the phone told me about the free teethering by rooting... but didnt tell me to not update..
sent from my Evo
I don't think they'll care. LOL. It's just rooting your choice + i think it's legal now ?
It is legal, but under the sprint protection and crap they say tampering and messing with the phone and what not, makes that all go away.
i expected something else... but you did get yourself in a pickle. my first instinct would be to fix it myself. sounds like you physically broke the connections to the usb plug? might just need a quick pass of a soldering iron. it's just that people are so quick to get rid of an electronic device when the fix can be so simple. -not saying thats your situation; it's only the thought in my head at the moment.
Rooting is legal with all insurance until u flash a software...anyway...broke USB port should b covered at store level...I've had my camera lens crack on previous phones and they got me a free replacement
Sent from my PC36100 using XDA App
Sprint is ok with rooting/hacking/softmodding of their phones. At least the California branches are. They don't ebrace or encourage you to hack your phone, but if you walk in with one, they won't sent you packing even after they detected it. In the past, my HTC Touch's screen started going bad, so I brought it in to get it repaired. Right off the bat, the store manager knew it was softmodded; he actually questioned me about apps and compared his custom rom with mines. I thought it was weird, and feeling confident, I asked him isn't it against store policy to hack the phones? His exact words were: "No, we actaully support it. We, as well as every other users, knows, Sprint and manufacturers does not make quick enough updates; therefore, many users turn to developers for help. Sprint is begining to see that custom ROMs are benifiting more and more users. We want to be able to retain/gain customers instead of lose, even if that means a little sacrafice (in this case, phone hacking). As long as our customer are happy, we are happy." I was like "WOW, Sprint is cool with phone modding"!!! I had AT&T before and my sister currently has Verizon, and no way in hell were they this cool about phone softmodding. As far as rooting/installing custom rom goes, I just hope there's no mass mob of idioits who repeatedly bricks their phone and bring it in for warranty. It might be the only reason why Sprint would probably turn their heads away from accepting rooted/hacked phones.
kris54241 said:
Rooting is legal with all insurance until u flash a software...anyway...broke USB port should b covered at store level...I've had my camera lens crack on previous phones and they got me a free replacement
Sent from my PC36100 using XDA App
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Click to collapse
INCORRECT INCORRECT INCORRECT, Its people with your attitude that came into the store and gave me a nightmarish headache.
what in the world makes you think a physically damaged product is covered under a limited warranty? it is not.
you may have gotten lucky, or someone was stupid, or someone was really nice to you and replaced your phone because of the camera lens crack but dont continue the stupid cycle by saying "it should be taken care of" NO IT SHOULDN'T why cant people comprehend someone just did you a solid? dont expect it, appreciate it.
cause I will tell you right now its no ones policy anywhere to replace anything thats been damaged for free.
Physical damage always has and always will be directed to asurion unless someone feels like being nice to you, OR because the item is defective.
Broken camera lens and broken charging port DO NOT fall into that category.
6ixtynin9 said:
Sprint is ok with rooting/hacking/softmodding of their phones. At least the California branches are. They don't ebrace or encourage you to hack your phone, but if you walk in with one, they won't sent you packing even after they detected it. In the past, my HTC Touch's screen started going bad, so I brought it in to get it repaired. Right off the bat, the store manager knew it was softmodded; he actually questioned me about apps and compared his custom rom with mines. I thought it was weird, and feeling confident, I asked him isn't it against store policy to hack the phones? His exact words were: "No, we actaully support it. We, as well as every other users, knows, Sprint and manufacturers does not make quick enough updates; therefore, many users turn to developers for help. Sprint is begining to see that custom ROMs are benifiting more and more users. We want to be able to retain/gain customers instead of lose, even if that means a little sacrafice (in this case, phone hacking). As long as our customer are happy, we are happy." I was like "WOW, Sprint is cool with phone modding"!!! I had AT&T before and my sister currently has Verizon, and no way in hell were they this cool about phone softmodding. As far as rooting/installing custom rom goes, I just hope there's no mass mob of idioits who repeatedly bricks their phone and bring it in for warranty. It might be the only reason why Sprint would probably turn their heads away from accepting rooted/hacked phones.
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Click to collapse
YMMV by location.

[Q] Past 30-days, but should I ask for a replacement?

So I notice the screen lifting up on the bottom left corner of my phone, and I can feel it moving around when I push on the corners. It's starting to concern me, and well... it shouldn't be happening; I don't appreciate paying for something that seems like it's going to fall apart.
Apparently this is a common problem... which is weird since people give Samsung so much crap.
Anyhoo... I'm past my 30 days (they ran out at the beginning of the month, new Sprint customer as of early Feb '11) what would happen if I took this back to Sprint's store? Would they just give me a new one, or make me go through HTC?
Hardware version 0003.
They should give you a refurb, as you still have warranty for 1 year for hardware defect just like that. Take it to the store-unrooted and all rooting files removed, and you should be fine.
teh roxxorz said:
They should give you a refurb, as you still have warranty for 1 year for hardware defect just like that. Take it to the store-unrooted and all rooting files removed, and you should be fine.
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Click to collapse
Basically the only thing I'm concerned about is having to send my phone into HTC and having to wait to get one sent to me. You think they'll just switch it out in the store?
Ryjabo said:
Basically the only thing I'm concerned about is having to send my phone into HTC and having to wait to get one sent to me. You think they'll just switch it out in the store?
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Click to collapse
Yea, they should just switch it out in the store. or worst case if they don't have one in stock, they'd order a refurb and you'd have it in a day or two, but you won't need to send it to HTC.
Maybe I'll just deal with it.
The problem I have is... I wouldn't accept a refurbished phone. It's just a pet peeve... I paid for a new phone, I want a new phone. I don't like the idea of buying a new one that's defective somehow and getting given a refurbished phone as a replacement. It might not bother some, but I'm just anal like that.
Then again... I haven't talked to Sprint about it, so maybe they would give me a new one.
EDIT: I'll un-root and flash back to stock tomorrow then take it to Sprint on Monday and see what happens.
duplicate post, sorry
Ryjabo said:
Maybe I'll just deal with it.
The problem I have is... I wouldn't accept a refurbished phone. It's just a pet peeve... I paid for a new phone, I want a new phone. I don't like the idea of buying a new one that's defective somehow and getting given a refurbished phone as a replacement. It might not bother some, but I'm just anal like that.
Then again... I haven't talked to Sprint about it, so maybe they would give me a new one.
EDIT: I'll un-root and flash back to stock tomorrow then take it to Sprint on Monday and see what happens.
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Click to collapse
I've always had better luck with calling into sprint over the phone then dealing with the sprint store people
I got a HTC hero that was a referb, worried that the phone was trash I kept waiting for it to go bad. It never did, in fact I sold it on eBay some time later. Refurbs are hit and miss, you will know within a few days if its a keeper. If not raise hell and get another one!
Sent from my PC36100 using Tapatalk

[Q] Insurance Claim Replacement Phone

It came in the mail today. It came with 2.3.3 pre-installed. It seems from searching on here that no one knows for certain if there will be a root method for this. What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing. Best case is that someday maybe the devs might get a root method figured out, but no one knows if or when that will happen.
My old phone slipped out of my pocket and took a spill off my bicycle at about 20mph onto a paved road. It works fine, but the glass is shattered. I've had this phone for almost a year. I rooted it the day I brought it home from the store. I have spent a lot of time trying roms and kernels and it is set up just how I like it.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone. Or should I wait and see if the devs release a rooting method? I have 14 days to decide before I get charged $500 for not returning the broken phone to the insurance company. What would you do?
I'm not positive, but I think you can still RUU a 2.3 evo back to the 3.70 software and use Unrevoked from there. Good luck
I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
Sent from my PC36100 using Tapatalk
What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing.
Click to expand...
Click to collapse
There WILL be, just give it a week or two.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
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Click to collapse
That's insurance fraud. Asurion will know what phone you send back, and when they find out, they could easily make you pay the full price for it.
MicrosoftBug said:
I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
Sent from my PC36100 using Tapatalk
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Click to collapse
Exactly this!
resonance77 said:
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
Click to expand...
Click to collapse
Yeah, that's definitely a criminal act. I wouldn't go that route.
Does everybody have some sort of amnesia that they don't remember when the 2.2 OTA came out and a lot of people lost root? Everybody freaked out, they had to wait a couple of weeks (gasp!) and people were all worried there would never be a root method. Bounties were placed, dozens of threads were started asking the same thing. That's what prompted my signature, in fact. There was even a sticky about it, not that those do any good.
Then, there was a root method.
Just be patient. It will happen, maybe the RUU thing will already work for you. Soon, you'll feel silly for being so quick to worry. Heed the words of Tom Petty.
I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.
I don't remember when 2.2 came out and everyone lost root. I was still sporting my blackberry. This is my first Android phone and it came with 2.2.
I'm just going to return the broken phone and just wait it out. That is what I planned to do in the first place. The threads I read made it seem like there was a good chance that the ota 2.3 was unrootable.
resonance77 said:
I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.
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Click to collapse
Yup, that's the same experience I had. I went to TWO Sprint stores trying to replace my screen, no dice. So, I filed the claim with Asurion. Just got my phone today, and it's 2.3.3 with 4.22.651.2. Oh well, what can you do?
As everyone is saying, the root method will come out for this phone. Those with the newer phones (you, me, whoever else either just got a new Evo, did the OTA, or got an insurance replacement) will just have to patiently wait. I don't mind...it'll happen!
I was told by the insurance company that I COULD get the new phone, and have Sprint fix it with the new one.
Sprint was going to do it anyway, and replaced the screen on my wife's phone, but they didn't have any more EVO's in stock.
I have another question but didn't want to start another thread....
When I get my new phone, how can I tell if it's new, or refurbished?
When I get my new phone, how can I tell if it's new, or refurbished?
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Click to collapse
New phones will ALWAYS come in the original box with all manuals and accessories. Refurbs will usually come in a plain box with no battery or anything. Refurbs also are required to have a small sticker under the battery with the date it was refurbed.
Also, to be sure, go to the dialer and hit ##786#. Scroll down to Refurbished Date. If it says N/A, then its new. If there is any date listed there, then its a refurb.

[Q] Quick Question about Rooted Phone at Sprint

I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.
thistimearound said:
I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.
Click to expand...
Click to collapse
There are quite a few threads about brick restores...might want to look them up...but if you can get to recovery most problems will be solved. I would confirm brick before panic...I mean it will all good intentions.
thistimearound said:
I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.
Click to expand...
Click to collapse
Did something like that to my captivate on at&t and all I did was take it in and told them that when I woke up there was a black screen and I couldn't do anything, and I just acted really stupid and told them that I had no idea what happened to it. Play real stupid and it might work or idk, see they can jtag that device
Sent from my SGH-T959V using xda premium
I appreciate it. As for the brick restore methods, unless there's one for a "completely dead, USB doesn't recognize it, and LED doesn't turn on" brick, then I'm just wasting time. I looked at most of them, and they all require the phone to actually do something... which mine will not.
Damn, sorry to hear that. Yeah if its not doing ANYTHING I would just bring it in an claim insurance on it, tell them you have no clue what happened, just woke up and it was like that (like someone else said to do). Good luck. I'll keep my fingers crossed for you.
Sent from my PC36100 using XDA App
It could be if your lucky you might have just fried your battery somehow maybe and I mean MAYBE you still get lucky and that's all it is assuming you haven't tried switching batteries yet lol if that's not it, sorry for your bad luck. I'm pullin for ya man
Sent from my PC36100 using xda premium
I wouldn't worry about it. If the phone won't turn on and you take it in & just play dumb, they'll give you a replacement. You won't have to pay the deductible. You lost whatever data you didn't have backed up, but other than that you don't have much to worry about.
There's no coming back from pulling the battery during a radio update, and I doubt Sprint will make it difficult for you. If they do happen to tell you that you have to pay the deductible, argue against it or take it to a different store. Most likely they'll just file a claim and get you a new (or refurbished) phone within a day or two.
Good luck!
Sent from my PC36100 using Tapatalk
I went to my Sprint store the other day. They said they don't care if it's rooted or not. Just bring it in and they will look at it. They said usually they can fix most problems.
Just to update you folks that may have also been interested:
I went in and played stupid. I also pulled my SD Card so they couldn't use that against me. This was the dumbest thing I've ever done to brick my phone, but it looks like all is well. As of today they said they've already ordered me a free replacement due in on Monday. Apparently it won't even cost $100 due to having TEP. I'm not sure that I believe that, but that's what the guy said on the phone. If anyone is interested I can update this once I know more.
Sprint openly supports rooting.. Idk if anyone else knows that.. After the new policy kicked in, they might as well just say that seeing as how the TCs are required to work on rooted devices. If they can't fix them, its a DHRP. that's the word on the street anyway
Sent from my nocturnally stocked EVO using xda premium
That's good to know. I took my phone in 2 or 3 weeks after the Gingerbread update and all the tech did was ask if it was rooted. Someone looked at it the day before and and I had just unrooted it about an hour before that. Someone else was telling the tech to look for the s-on/s-off. I really don't think the tech cared. Glad they might have changed.
Yet my friend Rachel, who is a tech at the local store confirms yet again that they are NOT authorized to work on Rooted phones......
HipKat said:
Yet my friend Rachel, who is a tech at the local store confirms yet again that they are NOT authorized to work on Rooted phones......
Click to expand...
Click to collapse
Well that's funny seeing as how I am a TC for a corp. Store in Texas. Hmm... Seems like we're getting two different stories from the same company... Our superiors within our region have confirmed what I have said verbatim. We are required to work on them if they are rooted. If we can not fix the device we must replace it.
Sent from my PC36100 using xda premium
Best bet is to fully unroot just to be on the safe side. Then whether or not techs are authorized to work on the phone is moot.
Confirmed by three stores in Connecticut, 2 corp stores, 1 authorized reseller/repair store.. That they do not support rooted phones.. Had to unroot to get my replacement phone when the USB started only partial charging and was clearly a hardware defect and had nothing to do with software.. They opened it confirmed so physical damage after I brought it back unrooted.
Didn't mean to abandon this post guys. I just simply forgot about it. Sprint replaced my phone free of charge since I truly did fry it. They couldn't recover anything and I didn't leave the SD card in for them to check.
Best bet: unroot if it works at all or brick the **** out of it. Also note I had TEP. So, that's important. All in all I think Sprint is still a bit douche on the root business, but they handled this situation relatively easy and painless.

Wrong Rom: A Cautionary Tale

I'd like to share with you all my tale of rom flashing gone horribly wrong. It's really only important for 2 pieces of misinformation that I've seen kicking around the forums. First, the story.
I had already rooted my Telus Galaxy S3 (SGH-i747M), but was still running stock. I started looking around for compatible roms running JB, but didn't have much luck (finding ones that support the Canadian version is not easy). At the same time, I had to update and reset my old Galaxy S2 for a relative who was taking it off my hands. I found a JB rom that was available for both the S2 and S3, from the same dev. I decided to try both out, downloaded them and copied the respective files to the S2 and S3, but quickly realized that the S3 version didn't support my Canadian phone. No problem, I'll leave the S3 as rooted stock.
I proceeded to flash and install the rom on my S2. Everything seemed to be going fine until the first reboot after flashing. The phone appeared to be completely dead. I tried putting the phone into download mode but it was completely dead and would not even show signs that it was plugged into a power outlet. Then, horror. Both my S2 and S3 are in Otterbox Commuter cases. They look very similar. At 1 in the morning in a dimly lit room, they look identical.
Yes. Like an idiot, I had installed the incompatible S3 rom to my Canadian S3. I had, in fact, hard bricked my phone. I set aside my grief for 10 minutes and got the S2 done, as that was the original goal of this adventure. That worked fine. Of course.
For the next several hours and most of the following day, I searched and searched. I ended up on the posts talking about QHSUSB_DLOAD and how I'd screwed myself. No hope. Only option is either JTAG service or, and this brings me to misinformation #1, sending it back to Samsung. Why send a rooted and screwed phone back to Samsung? Well, the argument was that in all likeliness they wouldn't be able to tell and would probably just get it up and running anyway, perhaps with some nominal fee. Also, and here comes misinformation #2, there was a good chance that they would have to fix the problem in order to verify it.
Thankfully, in my only intelligent move in the last year, I had opted to choose the extra device protection offered by my carrier. Which meant, if it wasn't covered under warranty, I could get a brand new phone at a significantly reduced rate. But it did mean I had to send it in to Samsung first. And so, I walked into a carrier store and simply stated that it wouldn't power up. I neglected to mention the whole "I'm an idiot and accidentally installed an incompatible rom at 1AM". At the end of the day, they don't care anyway.
So I waited for almost 3 weeks before getting an update from my carrier. Samsung had looked at it and had a quote. I called the store to find out the cost. The phone needs a new mainboard. $350+ (I remember it being more than $350 but less than $400). Ah, no thank you. I politely declined and contacted the company providing the device protection. No problem, phone would be in my hands in 2-3 business days. I just need to send the damaged phone back when I get it from Samsung.
When the phone did get back from Samsung (within 24 hours, I might add), it came with a note to the carrier indicating that the phone had been rooted. The store manager actually made a good point too. If they were able to get it up and running to figure out it was rooted, why did it need a new mainboard? In all likeliness, they just wanted to teach me a $350+ lesson in voiding the warranty. So, what did I learn from this experience?
1) If you are rooting multiple phones, don't leave them all laying around in identical cases in a dimly lit room at 1AM.
2) Don't root phones in a dimly lit room at 1AM.
3) If you royally mess up your bootloader and it won't boot up, Samsung can still boot up that phone.
4) If that same phone is rooted, Samsung can not only tell, but ensure that the phone remains in it's screwed state for return.
5) They might just try and teach you a $350+ lesson; my guess is this ultimately depends on who looks at it (just like walking into an Apple store and walking out with a replacement, prior to Applecare+).
If anyone is curious why I didn't JTAG service the phone, it's simply because I can't afford to wait that long without a phone and the cost difference between JTAG and my device protection plan is not significant.
I think the are full of it.. I bet they did not even boot it up.
It would be possible for them to boot into download mode using a JTAG device, flash a working bootloader and at the very least load up a recovery environment terminal to check for root access. This is assuming of course they couldn't do this directly from their JTAG skipping having to fix the bootloader. Even so whats to stop them flashing a non working bootloader back to the device after they found what they are looking for. Not only would this not take very long, for the chance at turning 350 bucks work of profit vs a warranty fix im sure the techs are required to do this. This of course doesn't justify the obvious fact that a replacement motherboard is completely ridiculous. I'm of the opinion that it isn't right to cheat the manufacturers by getting warranty replacements on user created errors, however if they are attempting to gouge the end user instead of just charge them to fix the problem then i say all's fair. Lets face it, its not as if they don't take these warranty devices, especially the hard bricked ones, and simply fix the software, repackage and sell them again.
Exactly. I sent it in and fully expected some kind of charge, like labor, to get it working again. But not almost $400.
Yea, that is pretty lame. Its no different than a damaged led lens, which they charge the full LED assembly price of $175 instead of just fixing the problem. I just did this today on my phone for $20 and an hour or so of my time.
Wow that sucks. At least your other phone still works.
sent from my rooted galaxy 3.6
Noob question:
Did you use Triangle Away? If they can just boot up the device and find if you have root access, is the point of Triangle Away just aesthetics?
I think that is more or less an easy give away the uneducated rep at the sales counter can look for.
i must confess i've rooted my phone dozens of times, and i can say that over 80% of those were in the dark after midnight.
Yeah, me too. It only takes one mistake though ...
yes rooting is such another .apk on the phone and certainly does not void the hardware warranty... Obviouisly they should charge you for software issues which you did.. did you get the phone back and have someone else jtag and fix it?
No. I have to send it back in to the company I have device protection through. But I have a new S3 already. JTAG would probably work, but it would take too long and isn't much cheaper than getting the new one.
Sent from my SGH-I747M using Tapatalk 2
And yeah your full of it lmao. I had a galaxy s3 that just stopped working after being left in charger a night. Took it.to a rsi (Samsung official customer service and service center here in dallas Texas) and they said the motherboard was ruined. And it was stock non rooted. And it was covered under warranty and they had to create a new imei for the phone. So $350? Yeah right
Sent from my SGH-I747 using xda premium
Sorry, I'm full of it? Your phone is non rooted, so your point is completely moot. Your phone legitimately died. Mine was screwed because of my own fault of flashing the wrong rom. There was and is nothing wrong with the motherboard on this phone. They were just trying to teach me a $350 lesson in rooting/voiding my warranty. But thanks for your insightful comment.
JTAG
bionemesis said:
Sorry, I'm full of it? Your phone is non rooted, so your point is completely moot. Your phone legitimately died. Mine was screwed because of my own fault of flashing the wrong rom. There was and is nothing wrong with the motherboard on this phone. They were just trying to teach me a $350 lesson in rooting/voiding my warranty. But thanks for your insightful comment.
Click to expand...
Click to collapse
happened to be last night,only option was to JTAG it so sent it to MTV Mobile Tech Videos,sucks ass....will se how long i am in Texas and sent it to Bryan Texas.Hopefully Get it back albeit in one piece by Wednesday Meanwhile i have no Phone.
This is not to offend anyone or cause a flamme war.
But I don't think people should be lying to Samsung or any carrier, that 1. Your phone isn't bricked/rooted and 2. That you have no idea of what's going on and it just wouldn't turn on.
You as a user should hold all responsibility for a bricked device. Should they charge you 400$? Damn right they should.
That's one of the many reasons why Samsung and many other carriers either ship their devices with locked bootloaders or don't release source code. And don't say the whole "I played 500$ for my phone I get to do what I want," yeah you're completely right. But let's say you're changing your cars oil and the person being the n00b that they are decides to mix synthetic oil and convention oil in the engine. Oh no you're screwed. You dont take your car to the dealership saying "I don't know what happened the engine just won't turn on," THEYRE GOING TO KNOW lol, and expect to get a free car or not get charged for your miss hap. C'mon. If you screw up at least be responsible to pay some kind of fee to get it fixed. I despise folks who "try to play the system" because of them phones will be locked down in the near future. Now its illegal to carrier unlock your device unless its paid for because of folks like that. I understand the OPs mistake. Yeah I've done it. But I paid to fix my mistake. Be responsible people. We're grown ups here. Same with flashing stuff. Do a little reading before you start a thread on how you "bricked your phone" but its really stuck in a boot loop.
Just my 2ยข
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I couldn't read all of that I must have a terrible attention span these days.
But I did read that you were with telus, not at&t; but of course its morally wrong to lie to at&t but the way I see it is I pay them $2000+ over the course of my contract for this phone and if I want to take advantage of their warranty system to save $300-400 (a small fraction of what they're making off of 1 customer) and try my best to get a free replacement you can bet your ass I will.
Heisenberg420 said:
I couldn't read all of that I must have a terrible attention span these days.
But I did read that you were with telus, not at&t; but of course its morally wrong to lie to at&t but the way I see it is I pay them $2000+ over the course of my contract for this phone and if I want to take advantage of their warranty system to save $300-400 (a small fraction of what they're making off of 1 customer) and try my best to get a free replacement you can bet your ass I will.
Click to expand...
Click to collapse
I see were you're getting at but you pay ATT for a service, not a phone. Those 300-400$ are for Samsung, which is different. They're kind of giving you a discount. Phone cost 700$ but they'll kindly replace it for 300$ they're being lenient about it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
bionemesis said:
If anyone is curious why I didn't JTAG service the phone, it's simply because I can't afford to wait that long without a phone and the cost difference between JTAG and my device protection plan is not significant.
Click to expand...
Click to collapse
JTAG costs $50 and has a two day return.
Did you try a jig to force the phone into download mode.?

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