Hi, everyone. I just received my international version HTC One X today from new egg. At first i was thrilled(it got here two days earlier than it was supposed to), but as soon as i opened the box i started getting a bad feeling... This thing looks used and at $579 dollars i think it really should be in new condition. Its possible its new but i really, really doubt it. The first thing i noticed was how filthy the HTC boxing was. It was just covered with grime, the two halves looked like they'd be crudely forced back together and the paper wrap around it was just sloppy loose and also just covered in filth. I was too worried at this point though i was a little disappointed at HTC's packing abilities. Then i got that open and it just got worse and worse. The phone was just filthy two with like gray dust/dirt. It looked like someone had dropped it in an ash tray or somethingAnd the protective plastic on the screen had like sand/dirt under it like itd been pealed off and put back on it was also just about falling off. All the hardware(accessories) was sealed in plastic bags at least and they didn't appear used but the rest of the situation has me feeling very uneasy. There's also some minor scuffs on the back of the phone that i didn't notice until i cleaned all the grime off it, so i'm just not sure what to do. Advice anybody? Is this normal for international phones and its just neglect on HTC's part or does this sound like a return to you(thats what im thinking)? If you guys want pictures i can post them. Right now i'm thinking i'm going to have to email new egg and request either a partial refund of a swap for one that's actually new... but i thought it best to make sure im not imagining things and make a fool of myself, so please voice your opions and or indulge me in any wisdom/advice you guys might have to offer Thanks...
I would definitely ask for a replacement. if you are paying the fullprice they might aswell hand you a new one and not a half assed crapply wrapped bull****.
That's what i'm thinking... there was also a warranty card in the box but it wasn't from HTC or new egg. It was some place called brainstorm, and i've got to say i find that a bit odd considering its an HTC phone, that i bout directly from new egg(it wasn't drop shipped or sold by a different seller or anything like that), so that leaves me with, um who the heck is this brainstorm out fit and why do they have a 30 day warranty card in my HTC phone? Also there are some stickers inside the box with imei numbers on them that say they are to be attached to the phone to claim service or repair... and there's four of them. I'm not sure if that's normal or not but the whole deal makes me leery.
Just get it replaced under distance selling regs, worry finished!
farnsbarns said:
Just get it replaced under distance selling regs, worry finished!
Click to expand...
Click to collapse
How does that work? I'm assuming your abbreviating distant selling regulations. I've never heard of that before... Sorry about my noobishness but this is the first international phone I've ever bout.
Can you get a refund?
Just email them and explain the situation and that you want a new replacement asap, do the imei numbers match on phone & box?
Sent from my HTC One X using Tapatalk
I'm going to try to get something out of them. I really don't want to have to ship this thing back as i needed the new phone. My other died and i'll be without a phone if i have to send it back. I would probably be alright with a partial refund as the damage is all ascetic and it doesn't appear there's anything physically wrong with it however i don't think there's any way i should have to pay full price for something used especially with the condition it came in. Do you guys think i should try and get a full refund along with getting to keep the device or is that asking too much? Maybe i should just try for a partial refund or possibly have them send me another one and then ill send back the apparently used one when i get the new one?
And ill have to look on the phone itself but the imei number on those stickers matches the serial number on the paper wrap around the box. There isn't any number or printing on the box itself. It just matte white(all be it very dirty) shaped card board, feels almost like the stuff Mc Donalds makes there drink holders out of only white.haha
Well, i just got done live chatting with a customer service rep from new egg. After i explained everything the most they would give me was a $20 new egg gift certificate that i'm required to use within the next 90 days if i want it. They wouldn't even give me the 15% refund which is what they charge for restocking. They swore there was no way it could be used as they are an as i quote, "Strict re-seller." They also said new egg doesn't open any of the phones it sells. I'm hoping they'll send me an email copy of my live chat so i can post it. I intended to print it for my records but as soon as the rep disconnected the window closed and i wasn't allowed to print off the conversation. I've yet to get the gift card they said they'd email me either but i guess i'll give it some time before i bother trying to go through the process again. They said it was either that card or i could ship it back to them and they'd replace but i wasn't about to do that as i need the phone so $20 dollars is all i get. I just hope this thing doesn't have problems later on in life... Oh well, guess i'll see how it goes.
Here's a helpful hint. Always buy your phone from an authorized reseller. NewEgg and Amazon in the U.S. aren't authorized resellers. The Teg3 One X isn't meant to be sold in the U.S. and is considered a grey market phone meaning no one is authorized to sell it in the U.S.
Negri and Expansys get their phones from authorized resellers and their authorized affiliates abroad. They also allow you to send the phone to them any time during the warranty period and they'll handle getting it repaired for you; even if they have to send it overseas.
I always buy my international devices in the UK from an authorized reseller that's based there. That means it's not a grey market product; it was purchased in its country of intended sale. There can never be an issue with the warranty that way.
Samsung's really tough with grey market devices and provides no warranty for any device purchased outside its country of intended sale. HTC seems more liberal but it's not (to me) worth taking a chance if they ever decide not to be.
If you're in the U.S. you can buy a One X from Handtec and have it delivered overnight from the UK for $589. The only downside of getting a phone from the UK is you have to pay return shipping if it needs to be exchanged. But you'll never have warranty issues and you'll know you'll be getting a UK device. Your device could be from Malaysia, the Philippines, Poland, or South Africa if you buy it grey market. It can even be a carrier-branded phone that's had its SIM unlocked. No big deal if you're going to flash another ROM on it but it could be a big deal for updates, installed features, and included languages if you don’t. And with HTC now voiding the warranty of phones unlocked on HTCDev that adds a whole new dimension to getting a grey market phone repaired.
Just something to think about.
Please say you paid with credit card. If so contact the credit card company, they will refund your money send it back and get a new one someplace else.
Sent from my HTC One X using Tapatalk 2
@Op Hi,
My HTC One X came in a closed box like this when I bought it:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Reading your experience it's weird the phone is filthy with dust while the other parts are not, I would say the box has been opened.
Just a friendly advise, use your common sense and ask they refund your money as you don't accept it in this condition, it's your right.
To my opinion it's is simple as that, no need to ask other people's opinion.
broken flyer said:
Hi, everyone. I just received my international version HTC One X today from new egg. At first i was thrilled(it got here two days earlier than it was supposed to), but as soon as i opened the box i started getting a bad feeling... This thing looks used and at $579 dollars i think it really should be in new condition. Its possible its new but i really, really doubt it. The first thing i noticed was how filthy the HTC boxing was. It was just covered with grime, the two halves looked like they'd be crudely forced back together and the paper wrap around it was just sloppy loose and also just covered in filth. I was too worried at this point though i was a little disappointed at HTC's packing abilities. Then i got that open and it just got worse and worse. The phone was just filthy two with like gray dust/dirt. It looked like someone had dropped it in an ash tray or somethingAnd the protective plastic on the screen had like sand/dirt under it like itd been pealed off and put back on it was also just about falling off. All the hardware(accessories) was sealed in plastic bags at least and they didn't appear used but the rest of the situation has me feeling very uneasy. There's also some minor scuffs on the back of the phone that i didn't notice until i cleaned all the grime off it, so i'm just not sure what to do. Advice anybody? Is this normal for international phones and its just neglect on HTC's part or does this sound like a return to you(thats what im thinking)? If you guys want pictures i can post them. Right now i'm thinking i'm going to have to email new egg and request either a partial refund of a swap for one that's actually new... but i thought it best to make sure im not imagining things and make a fool of myself, so please voice your opions and or indulge me in any wisdom/advice you guys might have to offer Thanks...
Click to expand...
Click to collapse
I did pay with a credit card but its not worth it to send it back as of now and to get a new one from somewhere else. They offered to do a return for refund(im guessing they'd stick me with a 15% restock fee), but for one thing i don't have another phone so i'll be without a phone then while waiting for the next one, and two as far as i can tell there's nothing wrong with it physically, it was just very poorly packaged and had some very minor scuffs on the back cover. Unfortunately it doesn't look like it originated in the UK. Based on the language options. They have 7 different English options with none of them being European. They're like Indonesia, Malaysia, Pakistan, Philippines, Singapore, Thailand, and Vietnam. Right now i have it set on English (Singapore). Not sure how this'll be a problem as i can't see any differences in the English. However the update deal is a little bit of a concern, that i wasn't aware of. I wasn't planning on installing a custom rom or anything. I was just going to stick with the stock rom and then use a different launcher as well as locker. Am i going to have trouble getting updates for this thing now, or what am i in for?
That's what my box looks like its just a bit more dirty. They're not sealed in plastic or anything so i guess i can see how there could be some dust in there but still. A computer chassis/case i ordered from them once was dirty like that too but just on the outside of the box as it was sealed and no big deal then. on the phone though I did request a partial refund(all i wanted was the 15% they would charge for restocking if it was returned and then id just keep it) but they said they could only give me a $20 gift card as a courtesy as they claim none of their phones have been opened. If it has a problem in the first 15 days i can return to new egg for a refund without a restocking fee, and if it has a problem in the next 30 days i can return it for a replacement without a restocking fee, but if i send it back just because i'm not "satisfied" with it it looks like they'll pin me with that 15% restocking fee.
That sounds like a AT&T version rather then European.
So I'm pretty sure you will have problems if you like to flash EU roms.
broken flyer said:
I did pay with a credit card but its not worth it to send it back as of now and to get a new one from somewhere else. They offered to do a return for refund(im guessing they'd stick me with a 15% restock fee), but for one thing i don't have another phone so i'll be without a phone then while waiting for the next one, and two as far as i can tell there's nothing wrong with it physically, it was just very poorly packaged and had some very minor scuffs on the back cover. Unfortunately it doesn't look like it originated in the UK. Based on the language options. They have 7 different English options with none of them being European. They're like Indonesia, Malaysia, Pakistan, Philippines, Singapore, Thailand, and Vietnam. Right now i have it set on English (Singapore). Not sure how this'll be a problem as i can't see any differences in the English. However the update deal is a little bit of a concern, that i wasn't aware of. I wasn't planning on installing a custom rom or anything. I was just going to stick with the stock rom and then use a different launcher as well as locker. Am i going to have trouble getting updates for this thing now, or what am i in for?
Click to expand...
Click to collapse
broken flyer said:
And ill have to look on the phone itself but the imei number on those stickers matches the serial number on the paper wrap around the box. There isn't any number or printing on the box itself. It just matte white(all be it very dirty) shaped card board, feels almost like the stuff Mc Donalds makes there drink holders out of only white.haha
Click to expand...
Click to collapse
The packaging on mine was crap, i think they're trying to be green. Mine had also been opened and molested, also the two halves didn't seem to fit too well i think it was cpw staff having a play with it on release day.
Laurentius26 said:
That sounds like a AT&T version rather then European.
Click to expand...
Click to collapse
Nah, it's from Singapore. That's why he's got a "Singapore - English" option. My UK phone only gives me "UK - English" as an option.
randombirt said:
Mine had also been opened and molested.
Click to expand...
Click to collapse
All my international devices were received open. Handtec and Clove check their units for defects before they ship overseas. Also, U.S. Customs typically opens electronic devices with high-declared values. Any devices purchased from a carrier in the U.S. are typically received opened too as they either put the SIM in the box or in the phone itself. As for CPW, that's a UK thing.
Laurentius26 said:
That sounds like a AT&T version rather then European.
So I'm pretty sure you will have problems if you like to flash EU roms.
Click to expand...
Click to collapse
Hows that possible? forgive my ignorance, but wouldn't the ATT version have the S4 in it instead of the Tegra 3? Or is ATT using the international versions out of the states? And if thats the case shouldnt there be ATT branding on the phone?
I go into specs, and it says it has the Tegra 3 and it also has the 32gb of storage it should have. There is no sign off ATT branding or bloatware anywhere on the device. I would think if it were ATT it'd have some indication of that such as flashing the ATT logo or something during boot up. I could be wrong but that's just my reasoning. The only branding on it is the HTC logo.
Forgive me, my fault. It's because you mentioned non European countries.
I'm just trying to think with you.
broken flyer said:
Hows that possible? forgive my ignorance, but wouldn't the ATT version have the S4 in it instead of the Tegra 3? Or is ATT using the international versions out of the states? And if thats the case shouldnt there be ATT branding on the phone?
I go into specs, and it says it has the Tegra 3 and it also has the 32gb of storage it should have. There is no sign off ATT branding or bloatware anywhere on the device. I would think if it were ATT it'd have some indication of that such as flashing the ATT logo or something during boot up. I could be wrong but that's just my reasoning. The only branding on it is the HTC logo.
Click to expand...
Click to collapse
Related
did anyone else receive an extra HTC warranty sticker in their box??? (the one that seals the box)
seems strange that it comes with one...
(now if i were a shady fella, i could use it repackage it down the road and sell it as new...)
Yeah I got one, HD2 came with one as well!
Nope, just a set of stickers with the bar codes on, no warranty sticker.
its standard practice from HTC on non branded/network phones. Was the same on my HD and HD2.
came in the t-mobile branded on i got as well. all phones used to have them.
It used to be that when you went to a shop and got a contract, you had to fill out all the paperwork and they would attach those stickers to the paperwork for the IMEI and phone number and stuff.
now that most of it's electronic in most places, they are generally not needed, but they still include them for those places still using hard copy and not doing it online.
as for the seal, yes you often get two. I got one in the t-mobile box cos t-mobile use their own....
Heh, glad I spotted this, it hadn't occured to me what that sticker was! Feeling daft right now
rhedgehog said:
as for the seal, yes you often get two. I got one in the t-mobile box cos t-mobile use their own....
Click to expand...
Click to collapse
T-mobile didn't put one on mine, it was sealed just with the HTC Void sticker.
I didnt know what the VOID sticker was at the time until I started messing with it and messed the sticker up. Now I am sending the phone in for repair but need that sticker. I have US TMobile and I didn't get an extra sticker but I am willing to pay for one if anyone could sell me one of theirs I would greatly appreciate it.
Why do you need it? You don't if you're sending it in for repair - only if you're going to try sell the phone off as new
I've had a TP2 since June last year on a 24 month VF business contract. When I bought it I was told by the sales rep that if it went wrong during the contract they would replace it within 24 hours, and they still have this guarantee on their website today.
It went wrong in December, and, sure enough they swapped it for another within 24 hours. Now exactly the same fault has happened again. I rang VF and was told I had to send it back for repair and it would take up to a month. I mentioned the business account guarantee and was told that it is a very old phone and things move on. They don't have any so I cannot have one. But, they would let me buy another phone off them to tide me over until mine was fixed and they would credit my account with £25!
I did point out that they are still selling them with the same 24 hour replacement guarantee on their website, but have been effectively blanked me.
I've also tried going through their eforum with the same result.
Am I being unreasonable in expecting them to live up to their own advertising?
I think it is possibly a case of them breaking their side of the contract
Unfortunately, I think you are being a little unreasonable, in that you seem to be insisting they send to you something they don't have. The phone is a bit older, and isn't available to them anymore. You're asking them to live up to their advertising, but what exactly do you expect them to do? No amount of complaining is going to make a TP2 materialize out of thin air.
I also doubt it would be a breach of contract. Their legal experts have probably already included a contingency in their agreement fine print which absolves them from having to replace hardware within 24 hours when its not in stock anymore. Phones get obsoleted very quickly, they know that as well as anyone.
On the other hand, I will agree that their solution is not really acceptable, either. I doubt you would be able to buy a phone for 25 pounds (assume the price would be unsubsidized, since you are still on contract), so it sounds like they are asking you to spend money on something you don't really need. Maybe they can send you some type of refurb "loaner" phone to use while yours is repaired. Or there should be some other solution that gets a usable phone into your hands while your TP2 is being repaired, without it costing you money.
Personally, I always keep an old phone as a backup. Things break, it happens.
I dont think you are being unreasonable at all. They have the phones in stock in shops, they still advertise the deal (although not sure thats relevent).
Incidentally, what is the fault?
crazyC said:
I dont think you are being unreasonable at all. They have the phones in stock in shops
Click to expand...
Click to collapse
If they have the phones in stock, and have access to them, then I agree they should send him one.
Although I don't know about the UK, but in the US, stores which have the carrier's name are often franchises, and not owned by the carrier at all. So just because they have a phone in stock at a store, does not mean they carrier has any access to them.
redpoint73 said:
If they have the phones in stock, and have access to them, then I agree they should send him one.
Although I don't know about the UK, but in the US, stores which have the carrier's name are often franchises, and not owned by the carrier at all. So just because they have a phone in stock at a store, does not mean they carrier has any access to them.
Click to expand...
Click to collapse
Click here http://online.vodafone.co.uk/business/s/mobile-phones-devices/business and see :-
24 hour replacement service – for extra peace of mind lol
Then click here http://www.vodafonebusinessshop.co.uk/Details-Phone-HTC-Touch-Pro-2-3090.html
and you can click through to check out
Now they may not have a refurb to send me, but it seems pretty obvious that they have new ones being sold with the same non existent guarantee.
crazyC said:
I dont think you are being unreasonable at all. They have the phones in stock in shops, they still advertise the deal (although not sure thats relevent).
Incidentally, what is the fault?
Click to expand...
Click to collapse
It is the same fault that I had in December. A small square of an oily substance appears in the middle of the screen and gradually (over a few weeks) expands to cover the screen, then the screen stops responding.
When I reported it at Christmas they said "Oh yes that one" as if they are used to it
The REALLY annoying part is that I was wavering on taking out a 2 year contract for precisely this reason, and was assured that if I had any problems with the phone within the 24 months they would swap it the next day.
I should have known better
Hello people!
Looks like I might have become the first in the U.S. to experience the SDS issue, at least among those who attend this forum regularly? Because I searched and searched, read and read, and could not find a single sign that anyone in the U.S. has experienced this SDS issue and filed a warranty claim to someone/somewhere. I contacted Samsung USA and they said this device is not supported and they're not trained to provide the support to me, and directed me to their international website... I had not luck with their international website either, so I contacted Amazon seller who I bought my N7100 from. And they have not replied in the past couple days...
So I wanted to see if anyone here has imported his/her n7100 into the U.S. and happened to encounter any issue with the phone and successfully filed warranty claim against Samsung. If so, how can that be done?
Worst case scenario, I pay to repair n7100 in the U.S., who should I go to? Or do I have to send the phone overseas either way?
Many thanks in advance.
bump for help please :crying:
I did not import my phone, I got it from Sprint, BUT..................given the choice, ship it back to Korea for Warranty!!! Have you ever a conversation with repair tech's in most mobile shops here??? And even with TEP they will give you every excuse how YOU messed it up or dropped and and your claim is denied.
If you send it back and likely they will get you someone that actually BUILDS the note's, original part, or give you a brand new (not referb) Note!!
This is JMO! Good Luck!!
Thanks for your reply. However, who would I contact before I ship it to Korea? I'd guess I'll have to have Samsung open an RMA for me or something?
Hi
if you have N7100 SDS,,Usually You Need Replace eMMC....
I Have and i can replace eMMC ,,,Please Read :http://forum.gsmhosting.com/vbb/9306319-post324.html
i'm product manager on RIFF-Jtag Box and I can do it,,,Plz Contact Me Via eMail or Sonork
[email protected]
Thanks
Thanks for the info. How much do you charge for the repair though? Also, where am I gonna send it to? Your location shown under your name or did you implicate (if you implicated at all) that you have stores in the U.S.?
How long have you had the phone? Is it within 30-day return period? For return/replacement reasons I only buy items from Amazon that are Prime Eligible even if the non-Prime ones are dirt cheap.
clearday said:
How long have you had the phone? Is it within 30-day return period? For return/replacement reasons I only buy items from Amazon that are Prime Eligible even if the non-Prime ones are dirt cheap.
Click to expand...
Click to collapse
I wish! :crying: I've had it for well over 5 months. It wasn't prime even tho I do have prime membership, because at the time I bought it, only ones available are from all kinds of importers/sellers that sell THRU amazon. Even though it's prime (fulfilled by Amazon), im not sure if it's Amazon that you can contact for warranty claim after 5 months, because it is not sold by Amazon but only "fulfilled".
It's unlucky to say the least. It is essentially "mistake by mistakes" made by me. I shouldn't have assumed that there should be no issue like SDS on an Samsung device; I shouldn't have assumed that if something happens, it's easy as a breeze to just call Samsung UK to get things fixed; I shouldn't have assumed that the seller I chose on Amazon is willing to help me if Samsung UK and Samsung USA kicks me back n forth; etc etc...
Bad assumptions, bad luck.
If anyone had any experience with this, please please help me :good:. I swear I'm not gonna be so trusting next time. I will buy from a seller that's known to be helpful with their customers' warranty claim, i.e., expansys. I would even buy a carrier subsidized phone just for the sake of the proper support. I thought the worst case with this dead phone for me was to pay high bills to fix it and sell it to cover partial cost, but now it looks like the worse case is that I don't know where to go to fix it...
cswithxda said:
I wish! :crying: I've had it for well over 5 months. It wasn't prime even tho I do have prime membership, because at the time I bought it, only ones available are from all kinds of importers/sellers that sell THRU amazon. Even though it's prime (fulfilled by Amazon), im not sure if it's Amazon that you can contact for warranty claim after 5 months, because it is not sold by Amazon but only "fulfilled".
It's unlucky to say the least. It is essentially "mistake by mistakes" made by me. I shouldn't have assumed that there should be no issue like SDS on an Samsung device; I shouldn't have assumed that if something happens, it's easy as a breeze to just call Samsung UK to get things fixed; I shouldn't have assumed that the seller I chose on Amazon is willing to help me if Samsung UK and Samsung USA kicks me back n forth; etc etc...
Bad assumptions, bad luck.
If anyone had any experience with this, please please help me :good:. I swear I'm not gonna be so trusting next time. I will buy from a seller that's known to be helpful with their customers' warranty claim, i.e., expansys. I would even buy a carrier subsidized phone just for the sake of the proper support. I thought the worst case with this dead phone for me was to pay high bills to fix it and sell it to cover partial cost, but now it looks like the worse case is that I don't know where to go to fix it...
Click to expand...
Click to collapse
Sorry about the warranty bro. By the way, I've successfully returned items to sellers without problems even when it was only fulfilled by amazon. One instance was an order of 750gb seagate xt HD, to which I received a 60gb HD instead. Contacted the seller, got no response, contacted Amazon and I was immediately issued an RMA.
As far as requesting support from warranty, knock on wood, I haven't such experience yet with items purchased from amazon.
Good luck man, hopefully someone can help you in this forum.
clearday said:
Sorry about the warranty bro. By the way, I've successfully returned items to sellers without problems even when it was only fulfilled by amazon. One instance was an order of 750gb seagate xt HD, to which I received a 60gb HD instead. Contacted the seller, got no response, contacted Amazon and I was immediately issued an RMA.
As far as requesting support from warranty, knock on wood, I haven't such experience yet with items purchased from amazon.
Good luck man, hopefully someone can help you in this forum.
Click to expand...
Click to collapse
Thanks for the kind words man. If you have a note 2 just remember to update whenever it's possible and avoid ending up like me hah...
Hey cswithxda, I have the same situation. Bought a N7100 from Amazon a few months ago (around November) and everything was fine until this afternoon when it was just off. Tried turning it on but I'm just getting the dim red light that flashes slowly when I press the power button. Charging light is off and the phone appears absolutely dead.
A while ago I checked to see if I have a vulnerable chip, and it was positive.
Samsung's live chat said they don't support international products.
I might go to one of those repair places tomorrow to see if they can diagnose the phone. Then I might see if Samsung USA will even look at it, or else I might send it to UK or Korea?
What have you done since your phone suffered from the SDS?
Gordon. said:
Hey cswithxda, I have the same situation. Bought a N7100 from Amazon a few months ago (around November) and everything was fine until this afternoon when it was just off. Tried turning it on but I'm just getting the dim red light that flashes slowly when I press the power button. Charging light is off and the phone appears absolutely dead.
A while ago I checked to see if I have a vulnerable chip, and it was positive.
Samsung's live chat said they don't support international products.
I might go to one of those repair places tomorrow to see if they can diagnose the phone. Then I might see if Samsung USA will even look at it, or else I might send it to UK or Korea?
What have you done since your phone suffered from the SDS?
Click to expand...
Click to collapse
Sorry about your unlucky situation.
By repair places, do you mean Samsung support center or something? I talked to Samsung USA also and they wouldn't even talk to me if I tell them the model number (n7100). So I really don't know where I should go now. I contacted original seller and the help was minimal (telling me to contact Samsung).
I would like to send it to either UK or Korea, as long as it can be repaired, or even better, if it can be repaired under warranty.
Let me know what you find out with repair places.
Also, I did not know about SDS after my phone's dead. So I had been suffering from hangs/freezes but thought it was only software problem and was being lazy about re-flashing it. I wish I'd come here more often when the phone was in a good condition, not after it died... Anyway, after I got to know that it's been SDS'd, I contacted seller, SamUK, SamUSA without any luck. It is just amazing how much we are unsupported in this situation. As large as Samsung has become, how hard can it be for them to just provide global repair services (if not warranty services)
BABAK236 said:
Hi
if you have N7100 SDS,,Usually You Need Replace eMMC....
I Have and i can replace eMMC ,,,Please Read :http://forum.gsmhosting.com/vbb/9306319-post324.html
i'm product manager on RIFF-Jtag Box and I can do it,,,Plz Contact Me Via eMail or Sonork
[email protected]
Thanks
Click to expand...
Click to collapse
$150 for an emmc chip?
How much does whole motherboard itself cost
I'm about to go to a phone repair place for a diagnostic test and see if they can do anything. I'll let you know what I find.
I was surprised to read that Samsung UK didn't wasn't helpful, since this phone is sold there. As a last-case scenario I was thinking of sending my phone to a friend over there and sending it in for repair.
Okay, as of today I sent the phone to a friend in the UK who was kind enough to let me use his address. It really sucks from having the best, most powerful phone to nothing, but I will likely pick up a Nexus 4 to use. I don't regret purchasing the phone since I wanted to have the best and it needed to be unlocked, but in the future I will be more cautious about buying one without local warranty.
I just hope the phone is 'dead' enough so the fact that I rooted it isn't detected.
What have you done with yours? I imagine it'll take ~2 weeks for my package to get shipped across the pond, and then I'll calculate 1.5 months for repair. I'll keep you posted on how it goes; maybe it's an option to get yours repaired there too?
Gordon. said:
Okay, as of today I sent the phone to a friend in the UK who was kind enough to let me use his address. It really sucks from having the best, most powerful phone to nothing, but I will likely pick up a Nexus 4 to use. I don't regret purchasing the phone since I wanted to have the best and it needed to be unlocked, but in the future I will be more cautious about buying one without local warranty.
I just hope the phone is 'dead' enough so the fact that I rooted it isn't detected.
What have you done with yours? I imagine it'll take ~2 weeks for my package to get shipped across the pond, and then I'll calculate 1.5 months for repair. I'll keep you posted on how it goes; maybe it's an option to get yours repaired there too?
Click to expand...
Click to collapse
I bought a nexus 4 as well lol. I really needed a phone and it was cheap! :good: The experience has been as good as on N7100. 4.2.2 is even smoother now.
I have been caught up with school works and sth else in life, so I haven't really tried anything else yet. Samsung UK sent me an email that I cannot reply (automated email system), gave me a link to the list of Samsung regional supports (hell, they think I cannot find that on my own?!), and nothing more. Samsung USA just slammed the door in my face, basically saying "no, good luck" when I tried live support on their website. So now I am still trying to get my original seller into this and help me, but they haven't replied in the past 2 weeks.
I wish I had a friend in UK!
BTW, when you bought your phone thru Amazon, did you notice where the phone came from? I'm not sure where my came from now.. It has German, French, and Italian user guide in it, but on the warranty card, it seems to be written in German and Slovenian. And Samsung Electronics Austria GmbH is the only thing I can read (those long, long german words are giving me a headache :silly: ) It talked about three regions - Austria, Slovenia, and Switzerland (thanks to Google Translate). So it looks like this phone might come from Austria. I am not sure if it still can be sent to UK for repair.
Well my friend in the UK really only has to drop it in his mail and then accept it when it comes back. I'll let you know how it goes because he might be able to help you too. I'm pretty sure mine came from California (Amazon seller WorldWide Distributors). But the firmware version on the phone was from Brazil or Panama.
I made an account on Samsung UK's site and it accepted the model number, serial number and IMEI number so despite not being from the region, it should be good. Did you do anything to your phone just before it died? I think that installing MIUI with kernel 4.1.1 was the insult that triggered it all for me. I should've realized the vulnerability but assumed the newest version would have the SDS fix included.
I was thinking about bringing it to a cell phone repair place for diagnosis, but it didn't have water damage or broken screen so I doubt they could have helped.
Being optimistic, not having a good cell phone is really allowing me to focus on my final USMLE studies!
Gordon. said:
Well my friend in the UK really only has to drop it in his mail and then accept it when it comes back. I'll let you know how it goes because he might be able to help you too. I'm pretty sure mine came from California (Amazon seller WorldWide Distributors). But the firmware version on the phone was from Brazil or Panama.
I made an account on Samsung UK's site and it accepted the model number, serial number and IMEI number so despite not being from the region, it should be good. Did you do anything to your phone just before it died? I think that installing MIUI with kernel 4.1.1 was the insult that triggered it all for me. I should've realized the vulnerability but assumed the newest version would have the SDS fix included.
I was thinking about bringing it to a cell phone repair place for diagnosis, but it didn't have water damage or broken screen so I doubt they could have helped.
Being optimistic, not having a good cell phone is really allowing me to focus on my final USMLE studies!
Click to expand...
Click to collapse
WOW good luck with the exam, i used to do premed but changed my major my GPA wasn't good enough
Anyway, that's for sure a better news. It looks like Samsung UK does not screen off phone bought outside of UK support region (if yours was from Mid/latin america.
Please definitely update this, if this works out I'll follow your path. Thanks for being the first in this case and helping the rest of us!
Gordon. said:
Hey cswithxda, I have the same situation. Bought a N7100 from Amazon a few months ago (around November) and everything was fine until this afternoon when it was just off. Tried turning it on but I'm just getting the dim red light that flashes slowly when I press the power button. Charging light is off and the phone appears absolutely dead.
A while ago I checked to see if I have a vulnerable chip, and it was positive.
Samsung's live chat said they don't support international products.
I might go to one of those repair places tomorrow to see if they can diagnose the phone. Then I might see if Samsung USA will even look at it, or else I might send it to UK or Korea?
What have you done since your phone suffered from the SDS?
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Click to collapse
How did you check for vulnerable chip?
Gordon. said:
I made an account on Samsung UK's site and it accepted the model number, serial number and IMEI number so despite not being from the region, it should be good. Did you do anything to your phone just before it died? I think that installing MIUI with kernel 4.1.1 was the insult that triggered it all for me. I should've realized the vulnerability but assumed the newest version would have the SDS fix included.
Click to expand...
Click to collapse
Oh btw, I don't think anything triggered the issue, it was just there from the beginning I didn't even install anything new for at least 2 months before the phone died. Just normal daily use - web browsing, call, SMS, mobile IM, etc. I did start experiencing random freezes about 2 weeks before the phone died, and it became much more frequent towards the end of its life.
clearday said:
How did you check for vulnerable chip?
Click to expand...
Click to collapse
Search "SDS xda" on google, and you'll find a ton of info. I didn't know about this issue before my phone died, so I never bothered to check if the chip in my phone was defective hehe..
Hello,
I have two hardware problems with my HU from Pumpkin. Should I send it back to autopumpkin in China or could it be, that I will never see it again?
Has anyone experience with the Pumpkin service?
Thank you!
My touchscreen died (1 month old unit). Jammy on their forums said they would need to ship me a new screen... then nothing. I've emailed twice without response. I'm not thrilled with them.
Also mine has problems with the screen. It is flackering sometimes and often the screeen switches off.
So it is better to life with it, then to send it back to China.
I came onto here to write about my experience with pumpkin just yesterday. my HU is a few months old pumpkin brand bought off amazon. I started getting random phantom touches on the screen and it would swipe/touch icons and stuff i never touched it! So i decided to email pumpkin and ask for suggestion to fix. They replied within 24 hours and offered a free screen replacement along with video instructions on putting it in. The new one is on its way to me now at no cost. Their english is very "broken" but they DO have good customer service and want a satisfied customer, they also gave me links to the latest factory firmware for my unit too. Very nice
Thought i'd share my experience with them
Skater4599 said:
Their english is very "broken" but they DO have good customer service and want a satisfied customer, they also gave me links to the latest factory firmware for my unit too. Very nice
Thought i'd share my experience with them
Click to expand...
Click to collapse
Ive found the same, Poor english but quick responses and very willing to help when they can.
I would buy from them again.
My response was not as good. Flickering/dark issues. They tried to say it was software, so I did all they said. When that didn't work, they wanted me to pay shipping for a screen (over $100) and would offer no guarantee that it would work.
Nice to see that other people had good service, though. I wonder if they are friendlier to Amazon customers because they fear Amazon coming back on them. I bought directly from autopumpkin and feel that their hardware support was lacking.
NYCAR said:
My response was not as good. Flickering/dark issues. They tried to say it was software, so I did all they said. When that didn't work, they wanted me to pay shipping for a screen (over $100) and would offer no guarantee that it would work.
Nice to see that other people had good service, though. I wonder if they are friendlier to Amazon customers because they fear Amazon coming back on them. I bought directly from autopumpkin and feel that their hardware support was lacking.
Click to expand...
Click to collapse
Seems like you need to get in touch with the rep that Skater4599 talked to
NYCAR said:
My response was not as good. Flickering/dark issues. They tried to say it was software, so I did all they said. When that didn't work, they wanted me to pay shipping for a screen (over $100) and would offer no guarantee that it would work.
Nice to see that other people had good service, though. I wonder if they are friendlier to Amazon customers because they fear Amazon coming back on them. I bought directly from autopumpkin and feel that their hardware support was lacking.
Click to expand...
Click to collapse
I did get mine from Amazon and contacted them through amazon messaging, maybe that's the difference i don't know, but they at one point sent me a new screen under warranty even no shipping charges. (more than I thought was going to happen at least)
Be nice to support and realistic to yourself.
Many companies that sell global have different warranty and support/service. I.e. when you buy in Europe the same unit costs additional % to pay for repairs/warranty/replacement.
The same goes for every company I know. I can buy from Hong Kong, Russia, etc. and don't have to pay for those extra % on warranty, but of course that also means that I get no warranty if I don't pay for it.
When you buy from the Pumpkin website, you pay the price for the local market wherever they are. If that's in China and warranty there doesn't cover replacement or global replacement but only repair in the country you bought it, than you as international customer have no warrenty.
I.e. when you buy a device with warranty in Europe, you have bad luck trying to claim that warranty later in the USA or Japan or Russia. It all depends on where you buy it, local warranty, extended global or not, etc? The moment you buy from a store in your own country it's clear, you know what you pay for, or not. But whenever you go online and shop global, either you learn about the over 1.000.000 global regulations and laws or you simply live with a yes/no and don't know on forehand what you get for an answer.
Some larger companies have better support, i.e. Dell. I had a broken Screen bought in Europe that broke down when I was a few years in Russia. Dell send me the newest version cost-free across the globe to replace my broken screen. But that might not be covered by standard warranty, just a nice guy at the helpdesk. I've had with Canon the same once. But first support I got told me I was in bad luck. I called again, and than again, and third time I got a lady at the phone that was very helpful and said of course she'll prepare everything and I got a replacement within 1 week.
Same happened to me to German Telekom once when I had a broken phone. I called, called again, every time nothing. At one point, I got a Manager on the phone, a real manager from the top! Later I read in the newspaper they do that sometimes, the managers at the top working half a day the job of those below them to know about their work they are doing. And this manager said immediately of course we replace the device, next day I got a new iPhone upgraded version in my hands.
So it really matters which country, which law, which support representative, how nice do you ask, etc..
generally it's good to make the support representative feel like you are a poor person, in need of help and only him/her personally can save you. Some people I noticed called with a tone/way of speaking like:" I'm a customer, I'm the king, you are my slave, you must replace, you must for me, I paid and so you must crawl through the mud for me" of course people who talk like that get NOTHING!
So it's also how you represent yourself. Be nice, be gentle, let them know you are in need, they CAN but not MUST help you, start your conversation with:"i've had such great experience in the past..."
And if you don't have luck with 1 support representative, try again! That's no guarantee of course. Sometimes you are simply out of luck. I mean, when your printer dies after 12 years of loyal service, or your carkit dies after 6 years of service, you really think the product you bought isn't already written off economically? Of course it is. So be realistic with your claims.
I received my new N7 Thursday evening to replace my original N7. I have received no instructions to return the old N7, when I finally was able to get VZ to find a way to ship me a replacement N7 I asked about how they wanted me to return the old one. They didn't have an answer and didn't even seem to care if I did or not, the question was breezed over basically. So upon receiving my new N7 I expected some kind of instructions on returning the old one. But there is none - no return box, no return label, no return instructions. I am wondering if VZ is actually going to ask for the old phone back at all? One would think that they would contact me somehow about this. Anyone else experience this same thing? It seems very odd, I cannot think I am the only person this has happened to.
teegunn said:
I received my new N7 Thursday evening to replace my original N7. I have received no instructions to return the old N7, when I finally was able to get VZ to find a way to ship me a replacement N7 I asked about how they wanted me to return the old one. They didn't have an answer and didn't even seem to care if I did or not, the question was breezed over basically. So upon receiving my new N7 I expected some kind of instructions on returning the old one. But there is none - no return box, no return label, no return instructions. I am wondering if VZ is actually going to ask for the old phone back at all? One would think that they would contact me somehow about this. Anyone else experience this same thing? It seems very odd, I cannot think I am the only person this has happened to.
Click to expand...
Click to collapse
I have a friend who work for Verizon who was asking the same thing. He said they are in a quandary because it would be hazardous to ship them back. So far it seems like users need to dispose of their old phones on their own.
That's odd. I can't see a problem in shipping a phone that is turned off. I am not doing anything with mine but keeping it unless they provide instructions and a way to ship it back. Mine has worked flawlessly honestly. Never heats up, excellent battery life, no lags. I guess I keep it unless VZ or Samsung contacts me. Thanks for your feedback it is interesting that a VZ employee like your friend hasn't been told from anyone in VZ what to do. Guess we just keep the phones, I am not complaining.
teegunn said:
That's odd. I can't see a problem in shipping a phone that is turned off. I am not doing anything with mine but keeping it unless they provide instructions and a way to ship it back. Mine has worked flawlessly honestly. Never heats up, excellent battery life, no lags. I guess I keep it unless VZ or Samsung contacts me. Thanks for your feedback it is interesting that a VZ employee like your friend hasn't been told from anyone in VZ what to do. Guess we just keep the phones, I am not complaining.
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Click to collapse
I had my two new safe Note7's delivered to my house on the 22nd. On the 23rd I took my old Note7's back to my local Verizon Corporate store and after a little bit of them scratching their heads on how to accept the 2 original Note7's (since I already had my new phones activated) they did manually accept them and were able to print out receipts for me showing that I brought back both of the unsafe recalled Note7's. FedEx and UPS will not pick up and ship these phones, they refuse to, so they have to be left with Verizon. Verizon is responsible for taking them back and then Samsung is supposedly looking to find a 3rd party shipper to pick up all the recalled units at some point. Also, I only returned both phones and the original boxes with the booklets and that's it. I kept the original chargers, s-pens, tips/tools and the conversion USB to USB-C kits. They took the phones back to check them out and never asked me for any of the accessories. Also I had to keep asking for the two $25 phone credits to my account because they were trying to tell me it was only for accessories like new cases or screen protectors, but I had screen shots of the official text where it specifically stated "$25 credit for accessories or $25 bill credit for the inconvenience" and so my bill is $50 less next month. Pretty happy with everything and both new safe Note7's work flawlessly. Hope you guys are enjoying yours too now.
I had a replacement shipped and was told to return the recalled device to a corporate store. I haven't had a chance to drive over to my nearest location yet.
Thanks for the further comments. I don't have a local corporate VZ store, and I am not driving an over 2 hour round trip just to return the phone. Since they haven't contacted me about returning the phone, and even when I asked the VZ rep on the phone about the protocol about returning the phone the lady had no idea and brushed off the question, I will just keep mine. I am interested if they will allow recalled N7's to keep working on VZ's network longterm. When Samsung originally had their IMEI check tool on their website to find out I your phone was one of those effected with the battery problem, mine came up as being not one of the effected phones. I checked this several times for a bout a week after the recall was announced, then finally after a week of the check tool saying my phone was not one effected, it suddenly said it was effected and needed to be recalled. I think what happened is that they pretty much know which phones had the possible battery defect and mine wasn't one of those, but since they made the decision (possibly forced by the US gov recall process) to recall ALL N7's sold before Sept 15th, any phone IMEI put into the tool would then show it needed to be recalled.
Turn it on and plug a external battery on the charger port...
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So I was told if they don't receive the replacement device they will charge it to your account.
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leyvatron said:
So I was told if they don't receive the replacement device they will charge it to your account.
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Click to expand...
Click to collapse
Who told you that?
And I would dispute that HEAVILY with VZ if they tried to charge for the recalled phone. With absolutely NO instructions on how or where to return (and I asked specifically when on the phone with Verizon) - are we just supposed to guess?
le0.br4zuc4 said:
Turn it on and plug a external battery on the charger port...
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Click to expand...
Click to collapse
I assume you mean to completely drain the internal battery?
teegunn said:
Who told you that?
And I would dispute that HEAVILY with VZ if they tried to charge for the recalled phone. With absolutely NO instructions on how or where to return (and I asked specifically when on the phone with Verizon) - are we just supposed to guess?
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Verizon corporate. Fedex label means you take the phone to a fedex store.
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leyvatron said:
Verizon corporate. Fedex label means you take the phone to a fedex store.
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Click to expand...
Click to collapse
I don't think there is any set protocol to return the phone. Someone earlier in the thread mentioned that FedEx is refusing to ship the recalled phones - I assume for liability issues in case it "blows up". As I said, I already talked to VZ on the phone about this and they had NO idea about how or if to return. The lady blew off the question rather quickly - just wanted to get me a new N7 sent out. There is no way the customer is supposed to guess on how to return the old N7, that's just a ridiculous assumption. If that is the case and they try to charge me for the old phone I will raise a hell of as stink about it. Give me instructions, box and shipping label and of course I would comply. But since THEY don't even know, how am I supposed to know what the hell to do with the phone.
This entire recall process has been a clustered mess. At least they did finally get me a phone - something I called several times about, spending probably up to 3 hours on the phone over different calls before finally getting to a point where they were able/willing to send me another phone. I think the inconsistent way the recall is being handled will end up with some massive class action lawsuits being filed.
teegunn said:
I don't think there is any set protocol to return the phone. Someone earlier in the thread mentioned that FedEx is refusing to ship the recalled phones - I assume for liability issues in case it "blows up". As I said, I already talked to VZ on the phone about this and they had NO idea about how or if to return. The lady blew off the question rather quickly - just wanted to get me a new N7 sent out. There is no way the customer is supposed to guess on how to return the old N7, that's just a ridiculous assumption. If that is the case and they try to charge me for the old phone I will raise a hell of as stink about it. Give me instructions, box and shipping label and of course I would comply. But since THEY don't even know, how am I supposed to know what the hell to do with the phone.
This entire recall process has been a clustered mess. At least they did finally get me a phone - something I called several times about, spending probably up to 3 hours on the phone over different calls before finally getting to a point where they were able/willing to send me another phone. I think the inconsistent way the recall is being handled will end up with some massive class action lawsuits being filed.
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Click to collapse
The label is fedex and you ship your old phone with it. A powered off phone is not a threat. It seems like your mind is set on keeping it, then keep it.
This has been an extreme mess for me. Verizon wants to replace my note 7 and remove my unlimited data. They say they can't give me a new phone because the computer doesn't allow them to replace without removing my UDP. I'm like WTF! They are as dumb as rocks. I did not accept the exchange, screw them.
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leyvatron said:
The label is fedex and you ship your old phone with it. A powered off phone is not a threat. It seems like your mind is set on keeping it, then keep it.
This has been an extreme mess for me. Verizon wants to replace my note 7 and remove my unlimited data. They say they can't give me a new phone because the computer doesn't allow them to replace without removing my UDP. I'm like WTF! They are as dumb as rocks. I did not accept the exchange, screw them.
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Click to expand...
Click to collapse
What label? I not only did not get a label to return. Should I just throw it in a box and ship to the North Pole hoping Santa will figure it out? And upon actually asking VZ for instructions on how to return, I was told they don't know and quickly (and purposefully IMO) blew off the question. So this is me wanting to keep the phone? No. This is me asking how in the hell VZ and Samsung could have such a clustered process (more like no actual protocol or process) where no one involved actually seems to know how to actually return the phone. I do not have a VZ corporate store anywhere near me, and am not driving 2+ hours to return a recalled phone. They can provide a way for that phone to be returned besides me wasting time, money gas and miles on my vehicle. I already asked them to tell me how, they blew me off. If they want the phone back, they should tell me how to do it, not make things a guessing game.
And did you miss the post from a person with a friend who works for VZ earlier in the thread? The post where the VZ employee said that FedEx refuses to ship the recalled phones? Hey, maybe that isn't actually true, but that is why I am asking for information. I don't know and it doesn't seem anyone else actually knows either how to return this phone if you received it via Fedex, or if we even ARE supposed to return it. If you don't think that is more than odd, I don't know what to tell you.
I just called Verizon and have been through all the same mess you guys trying to finally get my recalled phone and was told they are sending me a shipping label to send it back. All they're going to get is the phone not sending any of the other stuff back they can kiss my A$$
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mopar said:
I just called Verizon and have been through all the same mess you guys trying to finally get my recalled phone and was told they are sending me a shipping label to send it back. All they're going to get is the phone not sending any of the other stuff back they can kiss my A$$
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Click to collapse
That is the first solid info I have heard about someone getting a shipping label and answer from VZ about how to actually return the phone. Thanks for the input.
We need to get ALL the old ones off the used market
VZW told me to ship the phone to them using their supplied label. It was delivered to them today. I the corp store refused to take it and gave me a fedex label.....
billinaz said:
VZW told me to ship the phone to them using their supplied label. It was delivered to them today.
Click to expand...
Click to collapse
Excellent. Glad to hear they're not leaving these dangerous devices floating around for resale.
Just got this from Verizon
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