Develop Bugs

Sprint customer service help

Hi all. I'm looking for some help with sprint as the title says. I love the E4GT but I have had like 6 replacements since November (when I bought the phone) and apparently sprint doesn't want to do anything but give me the same phone or the conquer, but obviously this isn't acceptable. So I have been on the phone with a store employee or a csr everyday for the past two weeks but no one seems to understand the trouble I have had to go through to get absolutely nowhere.
A little back ground: last year I had the Evo shift and I had various problems with the replacements but most notably one that I took to the store on the same day I got it and found out that the MB had corrosion. So Sprint, after much haggling, gave me an upgrade and I bought the E4GT. the issues with the E4GT have been updates bricking the phone, capacitive buttons activating without being pressed, overheating, and camera malfunctioning. Any advice on where to go next or what to do would be appreciated.
side note - not new here just a lurker
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Having worked in customer service. You are a complainer. Doesn't make you a bad guy its just who you are. You had the shift complained enough to get E4GT, now you want to keep complaining until you get another one. And when you go to a store and they will see your record. That's all they will see is that you are a complainer. It doesn't matter what carrier you go to. They still buy the same manufacturers phones for the most part. They aren't going to give you another free upgrade. Which is what you want. Let's just cut to the chase. It sounds like you want an Iphone. Instead of complaining to trying and get one. You sell your E4GT and buy the Iphone that you want.

bigfamei said:
Having worked in customer service. You are a complainer. Doesn't make you a bad guy its just who you are. You had the shift complained enough to get E4GT, now you want to keep complaining until you get another one. And when you go to a store and they will see your record. That's all they will see is that you are a complainer. It doesn't matter what carrier you go to. They still buy the same manufacturers phones for the most part. They aren't going to give you another free upgrade. Which is what you want. Let's just cut to the chase. It sounds like you want an Iphone. Instead of complaining to trying and get one. You sell your E4GT and buy the Iphone that you want.
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What he said....only more nicely!

not trying to fight here but im a complainer because i have not had a phone for a month though im paying for service. and yes i have thought about an iphone because im not loyal to a manufacturer. also it becomes a problem when i can't even get an E4GT anymore because of having too many replacements within a year, while also not being given any good replacement option or anything. i would pay the etf but i dont think i should have to given my luck with their services.
someone else got any advice or input?

i would pay the etf but i dont think i should have to given my luck with their services.
someone else got any advice or input?
Click to expand...
Click to collapse
I'm not arguing...just stating the obvious....the squeaky wheel get's oiled. Your not squeaking enough.
Be persistent, stand your ground, and if all else fails, email corporate.
Your posts are intelligent, which means you can craft a very concise email explaining your troubles. Explain exactly what you want and how you want it. Then if that doesn't work, write another....and then another. Complain louder and eventually your cry's will fall on sympathetic ears. Just know that there is no magic combination. I've been told that 3 replacements and you can choose a different device. Honestly, there's only one device better than our and that's the S3.
Good luck.
(note...what he said...only more nicely)

Ok well thanks for making my case.
If you haven't gotten service fora month call customer service for your credit. Seems easy enough? For having worked in customer service. I have little sympanty when you refuse to take replacement device. Ohh why because it won't work like the last one. That a very defeatest attitude. And its no wonder you aren't happy. NO phone is perfect. But I'm sure you know this. What you want is a free phone for nothing. YOU ARE LIMITING YOUR OPTIONS!!!!
1. Pay the ETF and leave. People with good credit have that option.
2. Sell the phone and buy another one. You can get a good 150-200 for it
3. Quit complaining
4. Try the conquer, maybe it will stop you from complaining. But I doubt it.
For the complaining that you have done at the sprint store, over the phone, and now coming here. You could have worked a part time temp job for a couple weeks to paid for another phone by now. What you want is a free phone go to another board if you want a way to scam them.

Call up Samsung for a sammich.
Sent from my SPH-D710 using xda premium

I'm not arguing...just stating the obvious....the squeaky wheel get's oiled. Your not squeaking enough.
Be persistent, stand your ground, and if all else fails, email corporate.
Your posts are intelligent, which means you can craft a very concise email explaining your troubles. Explain exactly what you want and how you want it. Then if that doesn't work, write another....and then another. Complain louder and eventually your cry's will fall on sympathetic ears. Just know that there is no magic combination. I've been told that 3 replacements and you can choose a different device. Honestly, there's only one device better than our and that's the S3.
Good luck.
(note...what he said...only more nicely)
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Click to collapse
Thanks for the advice Hotspace. I'm done feeding the troll.

ludrose said:
Thanks for the advice Hotspace. I'm done feeding the troll.
Click to expand...
Click to collapse
No trolling, you wanted help. I didn't tell you what you wanted to hear.
My bad didn't know I had to play down to my competition here. Its unfortunate that out of all the other options I present. Complaining is the only one you see as a viable option. That's sad

i had an issue when i bricked my phone lol jk.. but naw man, you need to figure out what it is your doing to mess up your phones..we honestly have one of the best phones from sprint besides (like said already) the sgs3. how could u go through six devices lol. either way sounds like sprint already helped you once in letting you upgrade early and they wont do it again. so you had issues with your evo shift too? sounds fishy.. gotta love it when people dont tell the story right. how about buying a phone outright? then upgrade when its time like the rest of us
Sent from my SPH-D710 using XDA

I'm all for against corporate greed and the first to advocate for consumer's rights...but 6 phones with "problems." And you also had issues with prior phones. You sure you're not causing the issues? I was somewhat with you until you acknowledged that you did think about the Iphone. So maybe there is more to your story that you're letting us to believe. I believe you received fair advice on what you should do.
Sent from my SPH-D710 using Tapatalk 2

ludrose said:
Hi all. I'm looking for some help with sprint as the title says. I love the E4GT but I have had like 6 replacements since November (when I bought the phone) and apparently sprint doesn't want to do anything but give me the same phone or the conquer, but obviously this isn't acceptable. So I have been on the phone with a store employee or a csr everyday for the past two weeks but no one seems to understand the trouble I have had to go through to get absolutely nowhere.
A little back ground: last year I had the Evo shift and I had various problems with the replacements but most notably one that I took to the store on the same day I got it and found out that the MB had corrosion. So Sprint, after much haggling, gave me an upgrade and I bought the E4GT. the issues with the E4GT have been updates bricking the phone, capacitive buttons activating without being pressed, overheating, and camera malfunctioning. Any advice on where to go next or what to do would be appreciated.
side note - not new here just a lurker
Click to expand...
Click to collapse
you need to be transfer to the retention department explain your story. Try and get a record for all thr e tocket info and replacement records. Then ask to be xfered to the multipule devices departmentthey will help u out. Ask for an other device or a non referb replacement. Sprint CSRs are mostly under educated or badly trained . Its just fact they are horri fic. I am dealing with multipule people on the higer levels right now they email me and i have dorect numbers. If u need assitance PM me . I am in the middle of a huge deal right now where they are actually throttling data and they admit to the problem but claim they dont have control thet have multi sent devices too.

nickespi said:
you need to be transfer to the retention department explain your story. Try and get a record for all thr e tocket info and replacement records. Then ask to be xfered to the multipule devices departmentthey will help u out. Ask for an other device or a non referb replacement. Sprint CSRs are mostly under educated or badly trained . Its just fact they are horri fic. I am dealing with multipule people on the higer levels right now they email me and i have dorect numbers. If u need assitance PM me . I am in the middle of a huge deal right now where they are actually throttling data and they admit to the problem but claim they dont have control thet have multi sent devices too.
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Click to collapse
lol cool story bro.. so your deep in a deal with sprint and have them admitting to throttling? whats your point exactly? retention dept is the dept that saves customers from cancelling service.. if its that hard for him to get a new phone im sure hed get the go ahead and cancel with etf or else they would have offered him a upgrade already.. and what is the multiple devices dept? a special team to deal with repeat offenders who every phone they have has issues somehow to obtain new phones?
Sent from my SPH-D710 using XDA

elliwigy said:
lol cool story bro.. so your deep in a deal with sprint and have them admitting to throttling? whats your point exactly? retention dept is the dept that saves customers from cancelling service.. if its that hard for him to get a new phone im sure hed get the go ahead and cancel with etf or else they would have offered him a upgrade already.. and what is the multiple devices dept? a special team to deal with repeat offenders who every phone they have has issues somehow to obtain new phones?
Sent from my SPH-D710 using XDA
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Props on understanding what he wrote... wtf (I had to read it twice to make sense of it)

fenixjn said:
Props on understanding what he wrote... wtf (I had to read it twice to make sense of it)
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Click to collapse
Yeah its pretty hard to type on my phone lol..sorry. But yes those are the correct steps about going to get a new phone. The retention department usally takes situations more serious and are usally more willing to direct your call properly. I guess a lot of peoe are use to prints ****ty customer service..u need to control the situation as much as u can or saddly u wont get much.
Sorry for the typos..lol my phone to is all jacked up theyre tying to send me a different phone now this is my thrid one! Always trwated perfect not a drop or sxratch 2 days old my i ad..heres to the referbs jk lol..
---------- Post added at 06:56 AM ---------- Previous post was at 06:54 AM ----------
And yes multi device department! Try it!

you need to be transfer to the retention department explain your story. Try and get a record for all thr e tocket info and replacement records. Then ask to be xfered to the multipule devices departmentthey will help u out. Ask for an other device or a non referb replacement. Sprint CSRs are mostly under educated or badly trained . Its just fact they are horri fic. I am dealing with multipule people on the higer levels right now they email me and i have dorect numbers. If u need assitance PM me . I am in the middle of a huge deal right now where they are actually throttling data and they admit to the problem but claim they dont have control thet have multi sent devices too.
Click to expand...
Click to collapse
Pm'ed

ludrose said:
Hi all. I'm looking for some help with sprint as the title says. I love the E4GT but I have had like 6 replacements since November (when I bought the phone) and apparently sprint doesn't want to do anything but give me the same phone or the conquer, but obviously this isn't acceptable. So I have been on the phone with a store employee or a csr everyday for the past two weeks but no one seems to understand the trouble I have had to go through to get absolutely nowhere.
A little back ground: last year I had the Evo shift and I had various problems with the replacements but most notably one that I took to the store on the same day I got it and found out that the MB had corrosion. So Sprint, after much haggling, gave me an upgrade and I bought the E4GT. the issues with the E4GT have been updates bricking the phone, capacitive buttons activating without being pressed, overheating, and camera malfunctioning. Any advice on where to go next or what to do would be appreciated.
side note - not new here just a lurker
Click to expand...
Click to collapse
OK so I'm sure you'll accuse me of trolling like the other guy who gave reasonable advice... but you talk about the evo shift and its "replacements" (plural!) and how this got you a free upgrade, now you've gone through e4gt's at a rate of almost one a month since you've bought the damn thing. Newsflash dude, they boot loyal, on time paying customers of years for using too much roaming data, in the past few years they've eliminated all of the awesome legacy discounts that they used to offer via retentions (eg I used to get a 40% monthly statement credit, seriously) I've been on sprint for 12 years now, have 4 lines with them, and always pay my bill on time and they still just let me out of my contract and said take your business elsewhere after I complained about the loss of said discount (I ended up staying as sprint was still cheaper than vzw or att). Long story short you are costing them money, they don't care if you're happy and if you keep pushing them they'll end your contract. This may excite you but keep in mind sprint is consistently rated the highest in customer service, so good luck pulling this kind of crap on another carrier, I'll doubt you have much luck...
Furthermore how have you had multiple phones bricked by updates? And even if this is really the case only the ICS update could brick it unrecoverably... does not seem possible that you've had more than one e4gt brick taking the OTA to ICS, if that... capacitive button wonkyness is a known ICS bug, and not necessarily a hardware problem, you should have downgraded to GB or tried other ICS ROMs if it bothered you that much.... overheating also most likely has its source in a software problems (an app is causing it), not hardware.... also what do you mean by overheating? These things are passively cooled, if you use it a lot doing intensive things its going to get HOT.... lastly camera malfunctioning? Seriously? What does that even mean, also the camera is modular, I would imagine the sprint tech would have just replaced it as opposed to sending out a refurb if that was the actual issue.
To sum up this long rambling post the problem is not with the phone, its you... it is statistically impossible that you've somehow managed to get god knows how many "bad" evo shifts followed by 6 "bad" e4gt's... sprint isn't going to do anything for you nor do I think they should.... take the advice already offered and just buy a damn iPhone, clearly you can't differentiate between hardware and software issues, and apple will be happy to help you, they'll make a fortune off you as you'll probably be the most frequent genius bar customer ever
Sent from my SPH-D710 using xda app-developers app

OK so I'm sure you'll accuse me of trolling like the other guy who gave reasonable advice... but you talk about the evo shift and its "replacements" (plural!) and how this got you a free upgrade, now you've gone through e4gt's at a rate of almost one a month since you've bought the damn thing. Newsflash dude, they boot loyal, on time paying customers of years for using too much roaming data, in the past few years they've eliminated all of the awesome legacy discounts that they used to offer via retentions (eg I used to get a 40% monthly statement credit, seriously) I've been on sprint for 12 years now, have 4 lines with them, and always pay my bill on time and they still just let me out of my contract and said take your business elsewhere after I complained about the loss of said discount (I ended up staying as sprint was still cheaper than vzw or att). Long story short you are costing them money, they don't care if you're happy and if you keep pushing them they'll end your contract. This may excite you but keep in mind sprint is consistently rated the highest in customer service, so good luck pulling this kind of crap on another carrier, I'll doubt you have much luck...
Furthermore how have you had multiple phones bricked by updates? And even if this is really the case only the ICS update could brick it unrecoverably... does not seem possible that you've had more than one e4gt brick taking the OTA to ICS, if that... capacitive button wonkyness is a known ICS bug, and not necessarily a hardware problem, you should have downgraded to GB or tried other ICS ROMs if it bothered you that much.... overheating also most likely has its source in a software problems (an app is causing it), not hardware.... also what do you mean by overheating? These things are passively cooled, if you use it a lot doing intensive things its going to get HOT.... lastly camera malfunctioning? Seriously? What does that even mean, also the camera is modular, I would imagine the sprint tech would have just replaced it as opposed to sending out a refurb if that was the actual issue.
To sum up this long rambling post the problem is not with the phone, its you... it is statistically impossible that you've somehow managed to get god knows how many "bad" evo shifts followed by 6 "bad" e4gt's... sprint isn't going to do anything for you nor do I think they should.... take the advice already offered and just buy a damn iPhone, clearly you can't differentiate between hardware and software issues, and apple will be happy to help you, they'll make a fortune off you as you'll probably be the most frequent genius bar customer ever
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
cool story bro. got no reason to lie here, if i did then i just be wasting mine and others' time.

ludrose said:
cool story bro. got no reason to lie here, if i did then i just be wasting mine and others' time.
Click to expand...
Click to collapse
Maybe you just don't realize that its user error. Who wants to think of themselves as a nūb.
Sent from my SPH-D710 using xda app-developers app

What I want to know is how you were able to convince Sprint to upgrade you and give you a monthly supply of replacement phones. That is what I call negotiating!

How could this Samsung v Apple lawsuit impact our new investments/future firmware upg

I was just wondering if anyone knows the exact details of how this lawsuit could de-rail the galaxy s3. Is it a possibility that they recall it? Will the jellybean update due in the fall be delayed due to copyright violations? I know its very unlikely that this lawsuit wil get anymore, but what is the worse that could come from this?
Oh yea, by apple doing this makes me about 300% less likely to buy one of their products. You know this company is on the ropes when they are pushing for a judgement for samsung to pull all of its devices off the market.

[email protected] said:
I was just wondering if anyone knows the exact details of how this lawsuit could de-rail the galaxy s3. Is it a possibility that they recall it? Will the jellybean update due in the fall be delayed due to copyright violations? I know its very unlikely that this lawsuit wil get anymore, but what is the worse that could come from this?
Oh yea, by apple doing this makes me about 300% less likely to buy one of their products. You know this company is on the ropes when they are pushing for a judgement for samsung to pull all of its devices off the market.
Click to expand...
Click to collapse
I'm not sure about the lawsuit but agree that I would be a LOT less likely to buy any more of their products!

chances are it won't do damn thing to the s3.... possibly future device's.
Sent from Pluto.

It won't do anything for the lifespan of the GS3. Regardless of who wins this week, appeals are surely to be the result that will keep this battle going for a year, at the least. Probably 18 to 24 months. Small inconveniences may occur along the way, kind of like how universal search got dumbed down, but in the end, I think lawmakers are going to have to step in and fix the problem on the books.
Samsung is starting to make chips in the US, so it makes me wonder if Samsung is trying to get some congressional support by claiming that if their phones get locked out of US markets, it'll hurt the US job market. Where Apple products are all manufactured by a foreign work force.

I what would be shocked is if nine people (jury) agree on anything covered in this trial.
Hung jury on most claims for both sides would be my guess but if the jury upholds the 3g claim for Samsung I think Apples gonna wish they wouldnt have started this BS.
Sent from my GT-N8013 using xda premium

I'll never touch another Apple product for as long as I live. No one should support a company who feels self-entitled to everything and stifles innovation with needless lawsuits. Anybody read that bit in a Steve Job's Bio saying he would go to the end of the world and even thermonuclear war to protect his products and investments? Rediculous lol ..as Bobby Boucher would say, "Apple is the devil!" (waterboy)

Apple is the new Microsoft lol
Sent from my PC36100 using xda app-developers app

[email protected] said:
I was just wondering if anyone knows the exact details of how this lawsuit could de-rail the galaxy s3. Is it a possibility that they recall it? Will the jellybean update due in the fall be delayed due to copyright violations? I know its very unlikely that this lawsuit wil get anymore, but what is the worse that could come from this?
Oh yea, by apple doing this makes me about 300% less likely to buy one of their products. You know this company is on the ropes when they are pushing for a judgement for samsung to pull all of its devices off the market.
Click to expand...
Click to collapse
Nothing will happen to the S3 because that actually wasn't part of this case, the case was for older devices and the galaxy tab, no need to worry for now
Sent from my SPH-L710 using Tapatalk 2

Zero impact
[email protected] said:
I was just wondering if anyone knows the exact details of how this lawsuit could de-rail the galaxy s3. Is it a possibility that they recall it? Will the jellybean update due in the fall be delayed due to copyright violations? I know its very unlikely that this lawsuit wil get anymore, but what is the worse that could come from this?
Oh yea, by apple doing this makes me about 300% less likely to buy one of their products. You know this company is on the ropes when they are pushing for a judgement for samsung to pull all of its devices off the market.
Click to expand...
Click to collapse
Why, because we already have the roms. They will roll out updates I am sure (if they have too) for the UI, but if your rooted and/or not on stock rom -you will have nothing to worry about. GET THE SIII now if you havnt, you might not beable to (highly doubt it).

If I remember correctly apple is suing over the sg3 in december...

The lawsuit ended in Samsung owing Apple 1Billion. But samsung is fighting back claiming not to steal any ideas. Can we ***** slap apple for being a child?

ilostmypistons said:
I what would be shocked is if nine people (jury) agree on anything covered in this trial.
Hung jury on most claims for both sides would be my guess but if the jury upholds the 3g claim for Samsung I think Apples gonna wish they wouldnt have started this BS.
Sent from my GT-N8013 using xda premium
Click to expand...
Click to collapse
Lets be honest, if you own any kind of android, be it samsung or not, you're likely going to be rooting for Samsung's case. And same goes for all those iPhone fan boys and girls out there. So the real problem is.... Will they honestly be able to find 9 people that don't currently own an iPhone or Android phone, and never have in their entire lives? Because that's how the jury should be comprised -- of people having absolutely no opinion about the matter. I'd venture to say that'd be enough to get for a mistrial if the jury weren't made this way.

Long story short nothing will happen. Samsung will just lose some money.. remember Samsung makes more products than apple.

1 billion dollars is a ton of money... even for Samsung. I dont see how they can survive this alone. I suspect many companies will soon team up to keep apple honest with themselves. The days of their reign are ending. Get innovative instead of suing.... its a little more respectable.
Sent from my SPH-L710 using xda premium

So.. What Now? Blue Battery Icon? What will happen to the Note?

Hey guys. Now that the Note 7 is in really terrible shape, i keep reading different theories about its future on twitter, xda, google, numerous forum sites...
Here's my Theory:
Samsung will recall the Note 7. After that they will stop production and will not restart until the end of December in the holiday season. When "relaunched" they will add some feature to sweeten the product. It can even be a small upgrade, who knows.
What's your take on this?

I honestly think waiting till then would ruin it. You are forcing people into a 2.5 month adoption of a new phone, with many likely never coming back to the N7. I still think it is too early to tell what has actually gone on

I wish there would be another exchange but I doubt it

This f drama is because of these days media... post any propaganda that gives you clicka... all sellers stopped selling n7 because of stupid media then ppl started to kill this device and finally an article about Samsung stopping manufacturing N7... The only option for Samsung now is to make an official statement of axing it or standing by it's safety... 2 recall is not an option...

mk89pwnz said:
This f drama is because of these days media... post any propaganda that gives you clicka... all sellers stopped selling n7 because of stupid media then ppl started to kill this device and finally an article about Samsung stopping manufacturing N7... The only option for Samsung now is to make an official statement of axing it or standing by it's safety... 2 recall is not an option...
Click to expand...
Click to collapse
So the media is to blame for these phones going up in smoke? I bet you still believe in Santa and little green men examining you while you sleep.
Not saying the media hasn't spun these stories into something larger than what they are, but let's get real for a second. These aren't isolated incidents with nothing in common. 2nd gen Note 7's are at the root of these flameouts. That can be disputed I suppose, but if it weren't true, Samsung and the carriers wouldn't be halting sales and production.

Rado_vr6 said:
So the media is to blame for these phones going up in smoke? I bet you still believe in Santa and little green men examining you while you sleep.
Not saying the media hasn't spun these stories into something larger than what they are, but let's get real for a second. These aren't isolated incidents with nothing in common. 2nd gen Note 7's are at the root of these flameouts. That can be disputed I suppose, but if it weren't true, Samsung and the carriers wouldn't be halting sales and production.
Click to expand...
Click to collapse
Do you have PROOFE Samsung halted anything? Only carriers stopped selling it because of the news on media... BTW few iPhones combusted why no one is stopping the sales or making sh1t up...

mk89pwnz said:
Do you have PROOFE Samsung halted anything? Only carriers stopped selling it because of the news on media... BTW few iPhones combusted why no one is stopping the sales or making sh1t up...
Click to expand...
Click to collapse
http://www.nytimes.com/2016/10/11/business/samsung-galaxy-note-fires.html?_r=0
http://www.wsj.com/articles/samsung-to-halt-galaxy-note-7-production-temporarily-1476064520
http://money.cnn.com/2016/10/09/technology/samsung-galaxy-note-7/
Just a few reputable news sources that have reported it. Of course it's the media so you're more than welcome to say it's a conspiracy of course.

Rado_vr6 said:
So the media is to blame for these phones going up in smoke? I bet you still believe in Santa and little green men examining you while you sleep.
Not saying the media hasn't spun these stories into something larger than what they are, but let's get real for a second. These aren't isolated incidents with nothing in common. 2nd gen Note 7's are at the root of these flameouts. That can be disputed I suppose, but if it weren't true, Samsung and the carriers wouldn't be halting sales and production.
Click to expand...
Click to collapse
Don't bother arguing with them, I've been trying to convince them that their continual denial of a problem and victim blaming attitude is really delusional but they won't have it. They will always think the note 7 is perfect and everyone who has had a fiery device is lying.

All we have directly from Samsung is "temporarily adjusting the Galaxy Note 7 production schedule in order to take further steps to ensure quality and safety matters." However, a supposed inside source has stated that production is halted until an investigation has been completed.

I'm afraid to say that I'm really disappointed about what happened! The note 7 is by far; the best smartphone out there regarding options and design! There's one question in my head that needs a logical answer.... why in the US only? I've never heard that there are similar incidents all over the world other than the ones happening in the US except may be a couple in Korea and Australia if I can remember which could be from US import.
The note 7 could be 100 % flawless and a conspiracy is being made to destroy its existence and Samsung had to recall to avoid the neverending debates but still the dirty work continues!
A theory but could be right! Anyone supporting?
Sent from my SM-N930F using XDA-Developers mobile app

http://www.techradar.com/news/now-samsung-says-note-7-replacements-are-safe-to-use there is a problem with n7 it's to damn good!

radioraheem2 said:
Don't bother arguing with them, I've been trying to convince them that their continual denial of a problem and victim blaming attitude is really delusional but they won't have it. They will always think the note 7 is perfect and everyone who has had a fiery device is lying.
Click to expand...
Click to collapse
You don't have to convince people of anything. You jumping around post to post throwing insults around about how XDA has declined because a few people are passionate about the phone and the over anxious media is fruitless.
I am no fanboy of any phone and the Note 7 was my first ever Samsung but it was a fantastic phone. I got my refund on my recalled version and ordered a new one yesterday because it is a great device.
The forum is for all to post their opinions and feelings on devices of all brands. You have an opinion (agenda) and so do others.

The Note 7 is DEAD says Sprint and Samsung

BTW FOLKS next update knocks us off the networks. They are killing the phone. On phone with escalations depts for sprint and samsung all night 4+ hours and they are basically saying to buy an s7 instead of the note 7 and then buy the new phone if/when it comes out.
:crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying:

And you are surprised by this? It has been reported this was coming.
Sent from my VS995 using Tapatalk

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I'm wondering what you were trying to accomplish. Did you think you could talk them out of it? Bite the bullet. Should be some great deals this weekend in the S7E. I think tmobile is basically giving them away on contract.
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Did you actually just tried to convince them not to kill the phone over the phone?

mooncraterx said:
On phone with escalations depts for sprint and samsung all night 4+ hours and they are basically saying to buy an s7 instead of the note 7 and then buy the new phone if/when it comes out.
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Were you trying to get them to cut you a deal? Like committing to let you move to a S7 Edge and then guarantee that you can move for free to whatever Samsung phone you want in 2017? Multibillion dollar companies don't cut one-off side deals when they have millions of customers. They can barely sell and support what they do offer and that their systems are designed to process.
In the U.S. the deal is you get your money back for your Note7 and $100 off via a bill credit if you stay with Samsung; $25 off if you don't. That's the deal and it's not going to get sweeter because they aren't going to reward hold outs for being hold outs. That would only piss the people who "did the right thing" off even further after having to exchange phones once, maybe twice, and ending up with something they may not have wanted. Based on comments made by the Samsung VP heading the U.S. there may be something down the road in terms of an offer on the 2017 phones for those that endured the debacle that was the Note7. That has nothing to do with Sprint, isn't being committed to now, and may or may not happen depending on where the Samsung brand stands in the spring.
So the choice boils down to exchange your Note7 and take your lumps or hold on to it until it become a collectable. I know some are trying to keep their Note7 until the 2017 phones come out but that may be problematic if Samsung imposes a year-end deadline for Note7 exchanges. I would if I were them. They want the phone out of people's hands and hold outs aren't their friends their problems.

This phone was going to be my last phone purchase and its halfway paid off.. now i have to buy another phone instead and wait sometime in the future to get the phone i actually want and start all over to pay? Well yes your right the corps screw the people and this is just one example because they messed it up. The people always pay not the corporations.
BarryH_GEG said:
Were you trying to get them to cut you a deal? Like committing to let you move to a S7 Edge and then guarantee that you can move for free to whatever Samsung phone you want in 2017? Multibillion dollar companies don't cut one-off side deals when they have millions of customers. They can barely sell and support what they do offer and that their systems are designed to process.
In the U.S. the deal is you get your money back for your Note7 and $100 off via a bill credit if you stay with Samsung; $25 off if you don't. That's the deal and it's not going to get sweeter because they aren't going to reward hold outs for being hold outs. That would only piss the people who "did the right thing" off even further after having to exchange phones once, maybe twice, and ending up with something they may not have wanted. Based on comments made by the Samsung VP heading the U.S. there may be something down the road in terms of an offer on the 2017 phones for those that endured the debacle that was the Note7. That has nothing to do with Sprint, isn't being committed to now, and may or may not happen depending on where the Samsung brand stands in the spring.
So the choice boils down to exchange your Note7 and take your lumps or hold on to it until it become a collectable. I know some are trying to keep their Note7 until the 2017 phones come out but that may be problematic if Samsung imposes a year-end deadline for Note7 exchanges. I would if I were them. They want the phone out of people's hands and hold outs aren't their friends their problems.
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Click to collapse

mooncraterx said:
This phone was going to be my last phone purchase and its halfway paid off.. now i have to buy another phone instead and wait sometime in the future to get the phone i actually want and start all over to pay? Well yes your right the corps screw the people and this is just one example because they messed it up. The people always pay not the corporations.
Click to expand...
Click to collapse
Think you're alone? People who bought third party or grey market are still trying to figure out how to either exchange or refund. What about people that bought accessories that are now useless and can't be refunded? What about people that used an upgrade (lease or contract) who left a phone they might have been happy with to end up with a phone they wouldn't have wasted an upgrade on?
There's a thousand tales in the cold city. Lamenting what happened isn't going to change it. I personally think Samsung U.S. will come out with some sort of program for former Note7 owners to get in to a 2017 phone more cheaply. But right now we're stuck with the hand we were dealt.

So what. The Note8 model number has leaked. Wait a few months for the N950 and stop crying

mooncraterx said:
BTW FOLKS next update knocks us off the networks. They are killing the phone. On phone with escalations depts for sprint and samsung all night 4+ hours and they are basically saying to buy an s7 instead of the note 7 and then buy the new phone if/when it comes out.
:crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying:
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Click to collapse
You can install a coustom rom and change the model number in the buildpro to that of s7 edge

BarryH_GEG said:
I know some are trying to keep their Note7 until the 2017 phones come out but that may be problematic if Samsung imposes a year-end deadline for Note7 exchanges. I would if I were them. They want the phone out of people's hands and hold outs aren't their friends their problems.
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Click to collapse
I don't think so.
Fit for purpose? No.
Satisfactory Quality? No.
As described? No.
I don't know about the US specifically but here in the UK, goods must meet those minimum standards or the vendor MUST give you your money back, give you a repair, or give you compensation. And if they don't you can sue them in what would be a 2 minute hearing before the judge awards in your favour. I'd be EXTREMELY surprised if similar consumer protection legislation did not exist in the US.
So Samsung / Sprint / Verizon / whoever will have to take a Note7 back when someone chooses to return it. Unless Samsung change their minds and decide that it's (a) safe, (b) reliable and (c) they switch the battery charging back to 100%. If they don't confirm/do all those things, you can give it back for a refund pretty much whenever you like. They cannot say, "sorry it's too late, you've had your chance" unless they make good the phone.
Samsung lost any rights to get "arsey" over late returns, the moment they started ****ing with our phones.

Chippy_boy said:
IAnd if they don't you can sue them in what would be a 2 minute hearing before the judge awards in your favour.
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Out of curiosity, what reason would you provide to the judge for not availing yourself of offered remedies and intentionally holding on to a device deemed hazardous for months longer than you should have or needed to?
By the end of the year some of the things previously discussed (Samsung Account blocking, Play Services blocking, and IMEI blocking) are likely to be in place which will push all but the diehard hold outs off the Note7 and on to something else. Once some combination of those things are in place only 1-2% of Note7's will be unaccounted for. At that point Samsung will most likely care less about what happens to those remaining phones or the people clinging to them. With all that said good luck suing a multibillion dollar corporation in the UK or U.S. And no consumer protection agency in the world is going to defend someone's right to use a hazardous device for months longer than they should have. Like the title of this thread says, "The Note 7 is DEAD." And so is Samsung's caring about those that continue to defy the recall.

BarryH_GEG said:
Out of curiosity, what reason would you provide to the judge for not availing yourself of offered remedies and intentionally holding on to a device deemed hazardous for months longer than you should have or needed to?
By the end of the year some of the things previously discussed (Samsung Account blocking, Play Services blocking, and IMEI blocking) are likely to be in place which will push all but the diehard hold outs off the Note7 and on to something else. Once some combination of those things are in place only 1-2% of Note7's will be unaccounted for. At that point Samsung will most likely care less about what happens to those remaining phones or the people clinging to them. With all that said good luck suing a multibillion dollar corporation in the UK or U.S. And no consumer protection agency in the world is going to defend someone's right to use a hazardous device for months longer than they should have. Like the title of this thread says, "The Note 7 is DEAD." And so is Samsung's caring about those that continue to defy the recall.
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You're clearly not conversant at all with UK law.
First, Samsung have few obligations to the consumer here in the UK, unless they sold you the phone. Their only obligations relate to the warranty. I could go on about their obligations under the warranty, but I can't be bothered and anyway I don't need to because of point two.
Second, in the UK, your contract is with your seller and it is the seller who is responsible for the goods meeting the requirements of the Consumer Contracts regulations as I stated above. These obligations last for 6 years and are unconditional.
So, to answer your question as to what reason I would give to a judge, I wouldn't need to give a reason. I could say I lent it to my pet Panda who wouldn't return it. Or that I was using it as a shaving mirror. Or I could say nothing at all.
It would never go to court in the UK, because the seller knows this and knows they would lose instantly.
Remember, this is a *voluntary* recall. It is entirely the consumers' choice whether they wish to return the phone or not. The phone if already "Not of satisfactory quality", since Samsung have told us so. Now that Samsung have messed with the phone and installed this 60% charging limit, they have made the phone "Not as described", since it is sold as having a battery of 3,500 mAH capacity and now it does not. If the carriers block the phone, then it is "Not fit for purpose". Basically the phone fails ALL of the consumer protection tests, and the consumer can return it whenever they want.
Let me ask you a question: Let's suppose it went to court and the consumer says, I was sold this $1,000 phone which is (a) dangerous, (b) doesn't charge to 100% and (c) can't make phone calls and I want my money back. And Verizon's (or whoever the seller is) response is "well you had your chance to replace it so tough". Do you *honestly* think a judge would say OK then Verizon you're off the hook? Really???
And another thing. Why are you so worked up about people keeping their phones, when it's got **** all to do with you? Just curious. I am not planning on keeping mine in perpetuity, but I will hang on to it so long as it works and as late as possible so I have to wait as little time as possible before switching to an S8. Why does this offend you SO much that you have to keep visiting this forum telling people the phone is DEAD? I find your behaviour bizarre to be honest.

Chippy_boy said:
And another thing. Why are you so worked up about people keeping their phones, when it's got **** all to do with you? Just curious.
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I could care less what you do. You and others that want to keep your phones are on the wrong side of history. The phone's been recalled and deemed unsafe and Samsung's offered refunds and exchanges to get them out of people's hands. Every website known to man is questioning the sanity and rationale of those holding on to their Note7's in the stories published about the progress of the recall. That's the world view, not mine.
This is a quote from Samsung (emphasis mine). Does it sound like they care about the "feelings" of people refusing to participate in the refund and exchange program?
As of today, nearly 85 percent of all recalled Galaxy Note7 devices have been replaced through the U.S. Note7 Refund and Exchange Program, with the majority of the participants opting to receive another Samsung smartphone.
We remain focused on collecting the outstanding Galaxy Note7 phones in the market. To further drive participation, we will be releasing a software update in the coming days that will limit the phone’s ability to charge beyond 60 percent, as well as issue a reminder pop-up notification every time a consumer charges, reboots or turns on the screen of their Note7 device.​
Here's the front page of this forum. Feel the desperation of those trying to pretend what's happening with the Note7 isn't happening or can be avoided? It's only going to get worse. If you take a step back you'll realize you're really not angry with me or anyone else here. You're angry at an inevitable situation you can't control.

BarryH_GEG said:
I could care less what you do. You and others that want to keep your phones are on the wrong side of history. The phone's been recalled and deemed unsafe and Samsung's offered refunds and exchanges to get them out of people's hands. Every website known to man is questioning the sanity and rationale of those holding on to their Note7's in the stories published about the progress of the recall. That's the world view, not mine.
This is a quote from Samsung (emphasis mine). Does it sound like they care about the "feelings" of people refusing to participate in the refund and exchange program?
As of today, nearly 85 percent of all recalled Galaxy Note7 devices have been replaced through the U.S. Note7 Refund and Exchange Program, with the majority of the participants opting to receive another Samsung smartphone.
We remain focused on collecting the outstanding Galaxy Note7 phones in the market. To further drive participation, we will be releasing a software update in the coming days that will limit the phone’s ability to charge beyond 60 percent, as well as issue a reminder pop-up notification every time a consumer charges, reboots or turns on the screen of their Note7 device.​
Here's the front page of this forum. Feel the desperation of those trying to pretend what's happening with the Note7 isn't happening or can be avoided? It's only going to get worse. If you take a step back you'll realize you're really not angry with me or anyone else here. You're angry at an inevitable situation you can't control.
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I'm not angry with you, I just find your posts very sad. Like this one above. All that effort typing rubbish about something you don't care about. You must have a lot of time on your hands. For all your protestations about it being "the world's view, not mine", it very clearly bothers you or you wouldn't keep banging on and on about it.
And as I say, Samsung can remain as focused as they like. I'll hand MY phone over when I want to, and not before. And I'll receive a full refund when I do. I am really not concerned how Samsung "feel" about it. I am enjoying using my phone which is working *perfectly* and I shall continue to do so.

Samsung and all the phone companies are doing damage control in social media.... remember that lol.
The whole situation is unprecedented but bottom line the recall is bs in general. these are not dangerous devices the devices are being pulled because they are TOO GOOD. that is the reason. If every product that failed at .0001% were recalled the store shelves everywhere would be EMPTY! The note 8 will have battery nerf for sure on it!
Chippy_boy said:
I'm not angry with you, I just find your posts very sad. Like this one above. All that effort typing rubbish about something you don't care about. You must have a lot of time on your hands. For all your protestations about it being "the world's view, not mine", it very clearly bothers you or you wouldn't keep banging on and on about it.
And as I say, Samsung can remain as focused as they like. I'll hand MY phone over when I want to, and not before. And I'll receive a full refund when I do. I am really not concerned how Samsung "feel" about it. I am enjoying using my phone which is working *perfectly* and I shall continue to do so.
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Everyone of you have valid points. Realistically sammy made the choice for a recall in order to avoid massive lawsuits across the globe. My brother works for a top law firm and we talked about this and he said owners could and can still file for a heavy lawsuit which can help owners with better options rather than the current given.
Would be nice if people all over the world who own the device to stand up together against the corporation. That would also include not spending on any of the products they sell. If that was done for at least a month the message would be clear as they would lose revnue as well as stock market gains. Sorry if i blabbed on too much.

Chippy_boy said:
I'm not angry with you, I just find your posts very sad. Like this one above. All that effort typing rubbish about something you don't care about. You must have a lot of time on your hands. For all your protestations about it being "the world's view, not mine", it very clearly bothers you or you wouldn't keep banging on and on about it.
And as I say, Samsung can remain as focused as they like. I'll hand MY phone over when I want to, and not before. And I'll receive a full refund when I do. I am really not concerned how Samsung "feel" about it. I am enjoying using my phone which is working *perfectly* and I shall continue to do so.
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Click to collapse
So you are going to get yet another thread closed?
Why don't you understand that no one cares what you do with your phone. No one.
What peeves me with you is the way you insist on your rights of ownership that no one is attacking yet you constantly try to stifle threads where others, who are equally free to speak, desire to debate?
What you write about UK law is only part true. No court in the UK would find for you knowing Samsung and its retailers have been doing all they can to get the phones recalled. Samsung made a bloomer. Samsung corrected it with an international recall.
If you went to court.....No I will stop at that. Please go to court and then let us know the outcome.
Ryland

Ryland Johnson said:
So you are going to get yet another thread closed?
Why don't you understand that no one cares what you do with your phone. No one.
What peeves me with you is the way you insist on your rights of ownership that no one is attacking yet you constantly try to stifle threads where others, who are equally free to speak, desire to debate?
What you write about UK law is only part true. No court in the UK would find for you knowing Samsung and its retailers have been doing all they can to get the phones recalled. Samsung made a bloomer. Samsung corrected it with an international recall.
If you went to court.....No I will stop at that. Please go to court and then let us know the outcome.
Ryland
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No-one cares??? That's a ****ing laugh. Have you missed the 500 posts saying anyone who chooses to keep their phone is an idiot / moron / psychopath etc.
I am not denying anyone any right of free speech Ryland. On the contrary, are you suggesting I don't have the right to question others about why they feel the need to slander anyone who wants to keep their phone for a while? How bloody ironic.
You might notice that I am not the only person who feels like they are being attacked constantly, btw. It's a recurring them on this forum and it's VERY tiresome.
And this "court" nonsense. Of course it would never go to court. I will take my phone back to CPW in December or January or whenever and they will give me a refund. End of. Sorry to disappoint you.
If my posts irritate you, PLEASE put me on your ignore list. You do not have to read them you know.

Chippy_boy said:
No-one cares??? That's a ****ing laugh. Have you missed the 500 posts saying anyone who chooses to keep their phone is an idiot / moron / psychopath etc.
I am not denying anyone any right of free speech Ryland. On the contrary, are you suggesting I don't have the right to question others about why they feel the need to slander anyone who wants to keep their phone for a while? How bloody ironic.
You might notice that I am not the only person who feels like they are being attacked constantly, btw. It's a recurring them on this forum and it's VERY tiresome.
And this "court" nonsense. Of course it would never go to court. I will take my phone back to CPW in December or January or whenever and they will give me a refund. End of. Sorry to disappoint you.
If my posts irritate you, PLEASE put me on your ignore list. You do not have to read them you know.
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Click to collapse
I notice that today you have been rude to a non English speaker about his spelling of the word "Analysis" Yet YOU, an English born speaker, write the word theme as "them"? Double standards.
In a major way my debate with you is not about the Note 7 but about your crusade for the right to keep ones freedom of ownership while stifling thread after thread, even to the point of thread closure, that no one has the freedom to debate things you disagree with here! That causes me concern with you. Freedoms apply both ways. Politeness also costs nothing.
Ryland :good:

Burn Numbers Don't Stack Up

2.5 million devices with 100 burns or 1 per 25,000. Figures suggest 300,000 still being used and no burns. 1 per 25,000 would produce 12 burns. Why the sudden lack of a problem.?

I just figured that, once the harm was done, no more note 7 burning, I really thougjt of that since it started to pop out all over, as if someome was indeed pouring fuel to a minor incident all this clearly benefitted 2 or 3 companies

It is an obvious conspiracy its true. The phone was too good and a bunch of apple employees and the other competitors are probably behind it... I wouldn't doubt it. The whole thing is fishy as hell including the one dude charging his phone in his hot vehicle and leaving it there... NO WONDER IT EXPLODED any lithium ion would!
Honestly I think that samsung broke some rule that held back battery tech. They don't want a phone on the market you don't have to bump charge or a whole segment of the technology market would be dead. No need to bump charge? no cables or portable chargers needed any more!
This whole thing disgusts me. I have bought a dozen phones over a dozen years and finally figured I was done with it.... now im not... PURE BS!
What more I can't even believe all the sheep who turned theirs in for another lesser phone for the same price which means another 1+ year of installments. The phone companies are going to be really surprised once these people figure out that they can't get the note7 replacement (s8plus) when its released in a few months and they will come with pitchforks and torches!!!!
Meanwhile the execs at samsung and the telcos are thinking they got away with that scam!
winol said:
I just figured that, once the harm was done, no more note 7 burning, I really thougjt of that since it started to pop out all over, as if someome was indeed pouring fuel to a minor incident all this clearly benefitted 2 or 3 companies
Click to expand...
Click to collapse

Rick GM said:
2.5 million devices with 100 burns or 1 per 25,000. Figures suggest 300,000 still being used and no burns. 1 per 25,000 would produce 12 burns. Why the sudden lack of a problem.?
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Click to collapse
You're missing the point. Some burn. Samsung can't/hasn't identified the problem to figure out what makes certain Note7's burn. Samsung's ridiculed and rather than play whack-a-mole with the problem kills the Note7 completely. Government and consumer protection agencies don't like things that have unidentified problems that cause them to randomly burn so they banish the Note7 worldwide. It's not the ratio of Note7's that have/will burn it's the randomness of not knowing to who, when, or where it will happen. Samsung themselves put the ratio at .01% which is a pretty small incidence of occurrence. But obviously enough to cause them to lose $5+B by killing the Note7 as a precaution. Pretty much sums it up.

BarryH_GEG said:
You're missing the point. Some burn.... It's not the ratio of Note7's that have/will burn it's the randomness of not knowing to who, when, or where it will happen.
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300,000 is a vast sample for statistical analysis. I'm not missing the point I'm pointing out an undeniable anomaly.

Yet you all choose to ignore cases that have been reported after the recall. I don't quite get that but OK...you may still keep your phones even if it still happens as far as I am concerned.

BarryH_GEG said:
You're missing the point. Some burn. Samsung can't/hasn't identified the problem to figure out what makes certain Note7's burn. Samsung's ridiculed and rather than play whack-a-mole with the problem kills the Note7 completely. Government and consumer protection agencies don't like things that have unidentified problems that cause them to randomly burn so they banish the Note7 worldwide. It's not the ratio of Note7's that have/will burn it's the randomness of not knowing to who, when, or where it will happen. Samsung themselves put the ratio at .01% which is a pretty small incidence of occurrence. But obviously enough to cause them to lose $5+B by killing the Note7 as a precaution. Pretty much sums it up.
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Click to collapse
No, it doesn't pretty much sum it up Barry. The rate of failures is critical to the argument. Many different phones suffer from random overheating events and occasionally catching fire and if you applied the same logic of "we don't know which ones, therefore we are cancelling and withdrawing the product", then you wouldn't have an iPhone7 on the market either! Nor an S7 Edge for that matter!
The Note7 has supposedly been withdrawn because there are too many overheating events (and let's not fall into the media's ploy of causing everything an "explosion"). If since the 2nd recall there have not been "too many", then the 2nd recall was unjustified from a consumer safety perspective. What it imho demonstrates is that this is no longer really about safety concerns at all, it's about Samsung putting their brand image and fear of law suits above any concerns for inconvenience and financial loss of their customers.
There have been I think zero overheating Note7's at all in the UK (maybe there might have been 1). That level of failure does not justify the huge inconvenience, financial loss and disappointment to thousands of customers.

notefreak said:
...you may still keep your phones even if it still happens as far as I am concerned.
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Thank you.

Rick GM said:
Thank you.
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LOL hahaha what I meant was you don't need to defend your choice. Just my opinion of course .

mooncraterx said:
It is an obvious conspiracy its true. The phone was too good and a bunch of apple employees and the other competitors are probably behind it... I wouldn't doubt it. The whole thing is fishy as hell................
Meanwhile the execs at samsung and the telcos are thinking they got away with that scam!
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Can you elaborate on that please. Thanks.
Ryland
---------- Post added at 02:03 PM ---------- Previous post was at 01:16 PM ----------
image: http://static.trustedreviews.com/94/00003bd3b/f414/galaxy-s7.jpg
Galaxy S7Image credit: Amarjit Mann
Samsung’s problems with exploding smartphones are showing no signs of abating despite the recall of the Galaxy Note 7 handset.
A man from Canada is currently recuperating from injuries after claiming his Galaxy S7 phone exploded in his hands last weekend.
Amarjit Mann, 34, was hospitalised after suffering second and third degree burns on his hands. He told reporters he was driving when he felt a ‘warmness’ from the handset in his pocket.
Related: Samsung Galaxy S7 review - Still the Android phone to beat?
He told the Winnipeg Sun (via Gizmodo): “I took it out and had it in my hands and it exploded right away.
“When you see smoke, I was shocked. You cannot expect this thing. It was like a nightmare. Imagine if the phone was (at my ear); my whole face would’ve burnt."
Mann said the device actually stuck to his hand and sparks hit him just below the eye.
He now has his still-functioning eyes on legal action saying he plans to sue for personal injury and lost wages.
“I never had such a bad (burn) in my life. People need to be aware of this. It’s like a bomb you can carry.”
Samsung is yet to comment.
Read more at http://www.trustedreviews.com/news/...y-hand-says-latest-victim#qZ6opIQHpP4XMwZH.99
---------- Post added at 02:06 PM ---------- Previous post was at 02:03 PM ----------
image: http://static.trustedreviews.com/94/00003b485/a792/samsung-galaxy-note-8.jpg
Samsung Galaxy Note 7
Samsung plans to sell refurbished Galaxy Note 7 handsets, according to a new report.
After two dramatic recalls, termination of manufacturing, and a plea for customers to turn off all Note 7 handsets forever, it was safe to assume Samsung had killed off its latest flagship for good. But a report from The Investor, the Korea Herald’s business blog, suggests that Samsung isn’t quite done with its most fiery phone.
Reporters at the publication, which is based on Samsung’s South Korean home turf, believe that Samsung may begin selling refurbished Galaxy Note 7 handsets as soon as 2017. One industry source is quoted as saying: “Samsung has not made a final decision yet, but it will likely sell the refurbished Note 7 units next year.”
According to the report, Samsung will likely target emerging markets like India and Vietnam, where low-end phones are typically popular. The Note 7 is a seriously expensive handset, but it’s likely Samsung will drop the price significantly considering the phone’s reputation, and the fact that they’re refurbished models. This would be an excellent chance for Samsung to rid itself of spare Note 7 stock, and recoup some cash in the process.
image: http://static.trustedreviews.com/94/00003b444/b16a/samsung-galaxy-note-7.jpg
samsung galaxy note 7
Samsung first recalled the Galaxy Note 7 on September 2 after an internal investigation uncovered a serious battery flaw that was causing some users’ handsets to explode. The phone maker then had to issue a second recall after it emerged that some replaced handsets were also exploding. The Galaxy Note 7 is now no longer available to purchase, with Samsung reportedly focusing all attention on next year’s Galaxy S8.
Samsung is expected to release its next flagship phone in February or March next year, with a Galaxy Note 8 model confirmed to be coming later in 2017.
Unfortunately, Samsung declined to comment on this article.
Read more at http://www.trustedreviews.com/news/...-note-7-phones-apparently#jssR2szXZLC9xU9K.99

Chippy_boy said:
...The Note7 has supposedly been withdrawn because there are too many overheating events (and let's not fall into the media's ploy of causing everything an "explosion")...
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Supposedly is a good word for all this BS. Because all the data which we have it is coming from the MEDIA! Samsung said they had less than 40 devices catching fire and the rest of them with OVERHEATING problem. But all this data is "REPORTEDLY" coming from MEDIA and very few of them directly from users. Media is not a technical testing laboratory. Most of the times is a BRAIN WASHING machine. I'm sorry to say that but is what I'm feeling when I see such amount of crap coming from them. Media is not my mother, not my father, not my family and for sure not my friend. Media is not INVESTIGATING anymore. Just REPORTING. For who... I don't know anymore. But it is a fact. I keep trying and trying to figure out how come that... man(I restraining myself...) he manage to took out the phone from his pocket and to have that amount of burns while was DRIVING?! He grab the phone in his hands and staring at him, contemplating the picture??? How can you keep the phone with both hands when you see is on fire? And driving in the same time? The flames are coming out just on one side not on both. Not to mention... the first instinct when you see something is on fire on you're hands, is to drop down that damn thing or to throw out of the window not to staring at him. I saw also that picture and... excuse my french... i can't see any f......g explosion on that phone. Just usual melted glass and battery. And shattered glass on top corners and in the middle. Wich is pretty damn unusual... is looking like that phone was first dropped and after that was catching fire. A phone is not a damn C4, is not a damn bomb, a phone is not exploding... is popping out and thats it. I saw a couple weeks ago another video with a women and his husband in the middle of the night with a phone on fire. Supposedly a Note 7. What was amazed me was... that women trying to figure out in the dark where is the bed and the pillows because she wanted to fall dramatically... This madness has to stop. It's way beyond any common sense. It's unbelievable how easy we fall in those stories "reported" by the media. Yes the Note 7 is done... yes Samsung took the bait and is them fault for that... yes everybody is entitled to have their opinion but I hope that indeed will be their opinion. Education does not come from THE media. From media we have just craziness in these cases. Often we no longer think with our brains unfortunately, we let others to do that. And it's a pretty shame. I'm a tech guy and I like competition on the market. But as we see... even Note 7 is dead... IT HAS NO COMPETITION! And... boy oh boy, I really feel good because of that. I wish everyone all the best and I hope we can cool down a little bit.[emoji106] [emoji4]
Sent from my SM-N930W8 using Tapatalk

To OP: There many flaws in your oversimplification of numbers and stats, but I'll point out two that nobody has commented on yet.
1. There are not only 2.5 million Note 7 devices. 2.5 million purchases, but not devices. Remember: 2.5 million Note 7's had to be REPLACED, and most Note 7 owners owned TWO Note 7's. Not one.
There are probably closer to 4-5 million Note 7's out there.
SO, it's probably even less likely that an individual Note 7 will burn than you suggest.
2. The media won't be reporting any more burns because it's old news at this point. Any new burns and the media would simply say, "so what, we've known for months that the Note 7 is a dangerous device." A story like that now wouldn't increase readership. And that's what it pretty much boils down to when it comes to the media nowadays: will this story increase our readership?
The answer is no for a burned Note 7 that was intentionally not returned after being recalled by the manufacturer for being dangerous.

Spike96... Not sure what your point is but your figures simply add to the mystery.

rafeba said:
Supposedly is a good word for all this BS. Because all the data which we have it is coming from the MEDIA! Samsung said they had less than 40 devices catching fire and the rest of them with OVERHEATING problem. But all this data is "REPORTEDLY" coming from MEDIA and very few of them directly from users. Media is not a technical testing laboratory. Most of the times is a BRAIN WASHING machine. I'm sorry to say that but is what I'm feeling when I see such amount of crap coming from them. Media is not my mother, not my father, not my family and for sure not my friend. Media is not INVESTIGATING anymore. Just REPORTING. For who... I don't know anymore. But it is a fact. I keep trying and trying to figure out how come that... man(I restraining myself...) he manage to took out the phone from his pocket and to have that amount of burns while was DRIVING?! He grab the phone in his hands and staring at him, contemplating the picture??? How can you keep the phone with both hands when you see is on fire? And driving in the same time? The flames are coming out just on one side not on both. Not to mention... the first instinct when you see something is on fire on you're hands, is to drop down that damn thing or to throw out of the window not to staring at him. I saw also that picture and... excuse my french... i can't see any f......g explosion on that phone. Just usual melted glass and battery. And shattered glass on top corners and in the middle. Wich is pretty damn unusual... is looking like that phone was first dropped and after that was catching fire. A phone is not a damn C4, is not a damn bomb, a phone is not exploding... is popping out and thats it. I saw a couple weeks ago another video with a women and his husband in the middle of the night with a phone on fire. Supposedly a Note 7. What was amazed me was... that women trying to figure out in the dark where is the bed and the pillows because she wanted to fall dramatically... This madness has to stop. It's way beyond any common sense. It's unbelievable how easy we fall in those stories "reported" by the media. Yes the Note 7 is done... yes Samsung took the bait and is them fault for that... yes everybody is entitled to have their opinion but I hope that indeed will be their opinion. Education does not come from THE media. From media we have just craziness in these cases. Often we no longer think with our brains unfortunately, we let others to do that. And it's a pretty shame. I'm a tech guy and I like competition on the market. But as we see... even Note 7 is dead... IT HAS NO COMPETITION! And... boy oh boy, I really feel good because of that. I wish everyone all the best and I hope we can cool down a little bit.[emoji106] [emoji4]
Sent from my SM-N930W8 using Tapatalk
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Well said!

Chippy_boy said:
No, it doesn't pretty much sum it up Barry. The rate of failures is critical to the argument. Many different phones suffer from random overheating events and occasionally catching fire and if you applied the same logic of "we don't know which ones, therefore we are cancelling and withdrawing the product", then you wouldn't have an iPhone7 on the market either! Nor an S7 Edge for that matter!
The Note7 has supposedly been withdrawn because there are too many overheating events (and let's not fall into the media's ploy of causing everything an "explosion"). If since the 2nd recall there have not been "too many", then the 2nd recall was unjustified from a consumer safety perspective. What it imho demonstrates is that this is no longer really about safety concerns at all, it's about Samsung putting their brand image and fear of law suits above any concerns for inconvenience and financial loss of their customers.
There have been I think zero overheating Note7's at all in the UK (maybe there might have been 1). That level of failure does not justify the huge inconvenience, financial loss and disappointment to thousands of customers.
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############
Exactly what you mentioned above
but to CLARIFY there is ZERO overheating Note7's at all in the UK!!!!
Come on people use your mind to guess who is behind it and who wants keep profit on their side!!!
You do not know?
Psst. It is one company with some fruit in logo
My IP will get probably flagged for this comment.
:laugh::laugh::laugh::laugh::laugh::laugh::laugh:
M

Rick GM said:
Spike96... Not sure what your point is but your figures simply add to the mystery.
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My point is that it's very difficult to estimate these "burn numbers that don't stack up".
I just came from my stats class. We learned today that extrapolation (what you're doing here) is very dangerous. Interpolation is OK, but when you extrapolate, you can be extremely off in your estimates.
Really, the only reliable source of information for Note 7 burn numbers is Samsung. Nobody can possibly have any idea of what's going on except them (least of all the media). Considering Samsung still hasn't pinpointed the problem, I'm not even sure they know themselves what's going on.
Don't extrapolate based on media estimates. There is so much wrong with that.

Spike96 said:
My point is that it's very difficult to estimate these "burn numbers that don't stack up".
I just came from my stats class. We learned today that extrapolation (what you're doing here) is very dangerous. Interpolation is OK, but when you extrapolate, you can be extremely off in your estimates.
Really, the only reliable source of information for Note 7 burn numbers is Samsung. Nobody can possibly have any idea of what's going on except them (least of all the media). Considering Samsung they still hasn't pinpointed the problem, I'm not even sure they know themselves what's going on.
Don't extrapolate based on media estimates. There is so much wrong with that.
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Cut to the chase. There is so much wrong with buying into ANYTHING media related.
There, fixed it for you. And for all you 'Coincidence Theorists' out there the media IS a "brainwashing machine", NOT your mother or your father.

Thanks Spike96 for letting me know about what you learnt in your Stats class. Sorry about my dangerous extrapolation rather than interpolation but hey let's stick with common sense - the figures don't stack up.

Spike96 said:
My point is that it's very difficult to estimate these "burn numbers that don't stack up".
I just came from my stats class. We learned today that extrapolation (what you're doing here) is very dangerous. Interpolation is OK, but when you extrapolate, you can be extremely off in your estimates.
Really, the only reliable source of information for Note 7 burn numbers is Samsung. Nobody can possibly have any idea of what's going on except them (least of all the media). Considering Samsung still hasn't pinpointed the problem, I'm not even sure they know themselves what's going on.
Don't extrapolate based on media estimates. There is so much wrong with that.
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Click to collapse
Rick GM said:
Thanks Spike96 for letting me know about what you learnt in your Stats class. Sorry about my dangerous extrapolation rather than interpolation but hey let's stick with common sense - the figures don't stack up.
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Intelligence and Intuition > Intellect

Clearly user error, explained.
No hardware problem found, nothing to blame, yet it still happened. The only viable reason, the consumers. The stupid, not tech savy consumer I should say.
Imagine a person with little to no experiencd with computer building or a siglr forethought on how hardware operates. Pretty typical.
Now create a super phone and give it to them. (Equivilent to giving a movie star a lambo)
The poor phone works so hard with never closed back ground apps, wifi on, ram maxed out, sync on, gps on, demanding games played, screen full brightness, streaming video and charging all at once.
Clearly this couldn't be the issue. Everyones too smart to let this happen. -_-