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I've had my HOX now for just over a month and i'm loving it. One thing that is slightly bugging me is that occasionally the phone signal will completely cut out giving me an 'x' where the signal strength normally is and telling me that I can only make emergency calls only.
This will correct itself within 30 seconds or so and go back to giving me a signal. This doesnt happen all the time which has made it harder for me to diagnose. Do you think it is a problem with the sim card (Orange UK network) or is it likey to be an issue with the radio software?
I never had an issue with Orange on my Desire although this is a different SIM card.
Any help or advice would be appreciated.
Thanks
I think this is a common problem I'm on Vodafone and this happens to me. I applied a fix when installing insertcoin Rom a while back and it doesn't do it as often now.
I'm glad this has been mentioned now because my One X (On Vodafone) drops connection all the time. The amount of times that I have been somewhere and needed to transfer money through the Natwest App and haven't been able to is getting annoying now. As I am not rooted I can't try any fixes but I have found by using GSM only around where I live, it won't drop signal half as much or often. I don't have a 3G mast near me so its always dropping connection switching between the two as opposed to a smooth transition.
Hi,
You are not alone. I'm on Orange UK and have seen this problem on quite a few occasions. Unfortunately, as yet I can't see any pattern to understand when it happens or what causes it.
Tim
Happens to me on 3. Sometimes I have to hard reset to get it back.
Glad that its not just me. At least I can rule out an issue with the sim.
As it seems to cover more than 1 network, could it be a radio issue that is addressed in a future firmware upgrade?
It is definitely not just you. I'm in Malaysia on the Maxis network and have this problem as well. It happens randomly - at the most it happens twice in a day.
Do you also sometimes get the message 'Preparing SIM card...' at the bottom of the screen?
I brought my phone to the HTC service centre and they offered to take it in to test the radio. I will do this when I get back from my holiday and keep you guys posted!
Mirlina said:
It is definitely not just you. I have this problem as well and it happens randomly - at the most it happens twice in a day. Do you all also get the message 'Preparing SIM card...' at the bottom of the screen?
I brought my phone to the HTC service centre and they offered to take it in to test the radio. I will do this when I get back from my holiday and keep you guys posted!
Click to expand...
Click to collapse
I do get that message at the bottom of the screen. I'd be interested to hear what the outcome is once you've had your radio tested.
Yep, it's the [email protected] radio firmware HTC has provided us with. Radio 2.05 is much better. HTC are useless with updates. I've had problems with my network connection for 2 months!
an.d.d said:
Yep, it's the [email protected] radio firmware HTC has provided us with. Radio 2.05 is much better. HTC are useless with updates. I've had problems with my network connection for 2 months!
Click to expand...
Click to collapse
Only slightly IMO not sorted properly. (t-mobile uk)
XsCode said:
Happens to me on 3. Sometimes I have to hard reset to get it back.
Click to expand...
Click to collapse
Me too.
Except I am on Tim @ Brasil.
This is nearly always down to signal.
If you're in an area that has decent 2G signal but fluctuating/low 3G signal then the phone will keep trying to connect to the 3G signal. Sometimes it'll be too weak and not be ableto connect and will stick with the 2G signal. If the 3G signal is only just strong enough to connect the phone will switch to 3G mode (dropping the 2G signal). Then it'll realise that the 3G signal is too weak to do anything with (showing an 'X' in the signal area) and drop back to your full 2G signal.
3G signal is breathable which means that if lots of people are connected to the 3G mast then it's signal area (i.e. distance from mast) is reduced. If no-one is using the 3G mast then it's area is bigger.
Perhaps your signal is breathing in and out of use where you are.
Obviously the radio can have an affect too, but with so many people using the same radio software there are going to be some it works well for and others it doesn't.
Personally, I keep my phone on 2G/GSM Only for most of the time and then switch to 3G when I want to use data. I hardly ever get problems with signal, and if I do I shrug and put it down to the coverage in the area I'm in.
P.S. Saying this, my 2G signal seems to drop in and out when I have WiFi turned on. Usually when I'm using wifi I'm not making calls anyway so it doesn't bother me...
Thanks for this useful info. How do I set my phone to 2g only so I can test this theory out ?
Sent from my HTC One X using xda app-developers app
bobsie41 said:
Only slightly IMO not sorted properly. (t-mobile uk)
Click to expand...
Click to collapse
It seemed 'good enough' to me, but I only had 2 days with my phone on 2.05 and then my camera wouldn't work at all. So I sent the phone back for a replacement. Crazy it's still not fixed!
I've had 5 faulty phones now.
Hi
r2b2 said:
This is nearly always down to signal.
If you're in an area that has decent 2G signal but fluctuating/low 3G signal then the phone will keep trying to connect to the 3G signal. Sometimes it'll be too weak and not be ableto connect and will stick with the 2G signal. If the 3G signal is only just strong enough to connect the phone will switch to 3G mode (dropping the 2G signal). Then it'll realise that the 3G signal is too weak to do anything with (showing an 'X' in the signal area) and drop back to your full 2G signal.
3G signal is breathable which means that if lots of people are connected to the 3G mast then it's signal area (i.e. distance from mast) is reduced. If no-one is using the 3G mast then it's area is bigger.
Perhaps your signal is breathing in and out of use where you are.
Obviously the radio can have an affect too, but with so many people using the same radio software there are going to be some it works well for and others it doesn't.
Personally, I keep my phone on 2G/GSM Only for most of the time and then switch to 3G when I want to use data. I hardly ever get problems with signal, and if I do I shrug and put it down to the coverage in the area I'm in.
P.S. Saying this, my 2G signal seems to drop in and out when I have WiFi turned on. Usually when I'm using wifi I'm not making calls anyway so it doesn't bother me...
Click to expand...
Click to collapse
Which is correct, however any phone working correctly should manage to switch between 2G/3G without problems, i.e. you should not find the phone without a signal at all provided there is 2G coverage, which seems to be the case being reported here. My previous phones with 3G/2G never had a problem, and the HTC One X has been no different for me, it hasn't dropped it's signal, I'm on Vodafone in UK.
Regards
Phil
---------- Post added at 09:40 PM ---------- Previous post was at 09:38 PM ----------
Hi
craggybuk said:
Thanks for this useful info. How do I set my phone to 2g only so I can test this theory out ?
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Settings -> Mobile Network -> Network mode then set to GSM only.
Regards
Phil
This is happening fairly regularly for me on UK T-Mobile. Seems to happen when switching between Orange and T-Mobile or T-Mobile and 3G T-Mobile. I've got a ROM that distinguishes between a 2G and 3G connection in the carrier name area.
bailie1912 said:
I think this is a common problem I'm on Vodafone and this happens to me. I applied a fix when installing insertcoin Rom a while back and it doesn't do it as often now.
Click to expand...
Click to collapse
What fix was that?
OliverHaslam said:
What fix was that?
Click to expand...
Click to collapse
Installing a Custom ROM
nickhuk said:
Installing a Custom ROM
Click to expand...
Click to collapse
Which, and what about it was supposed to be a fix? I'm using MaXimus 2.1.
It happens to me also. I'm on 3 in Denmark. They providing only 3G coverage in area. So far, I figured out that it's happening when I'm loosing signal completly (i.e. when I go down in concrete basement), and when I'm within coverage again, phone is unable to register on any network at all. Sometimes can help turn airplane mode on and off, or sometimes I have to turn phone off and on again.
ROM : 1.29.401.11
Radio: 1.1204.105.14
In my house i have ALWAYS had FULL GSM 2G signal and if i go into the kitchen i could get 1 maybe 2 bars of 3G
But since yesterday that is not the case. Now i am only getting 2/3 bars of 2G (-97dbm) and occasional drop outs in signal all together - very annoying
What can be done?
Hi
nickhuk said:
In my house i have ALWAYS had FULL GSM 2G signal and if i go into the kitchen i could get 1 maybe 2 bars of 3G
But since yesterday that is not the case. Now i am only getting 2/3 bars of 2G (-97dbm) and occasional drop outs in signal all together - very annoying
What can be done?
Click to expand...
Click to collapse
It might just be a fault with your nearest cell tower so temporary. Do you have another phone you can try and use to see if that works as you expect? This would point to the phone itself being the problem or not?
Regards
Phil
What network are u on? I'm on orange and I only get 2-3 bars when network switches to orange-T-Mobile but when I manually set network back to jus Orange I got 4-5 bars
Sent from my HTC One X using xda premium
PhilipL said:
Hi
It might just be a fault with your nearest cell tower so temporary. Do you have another phone you can try and use to see if that works as you expect? This would point to the phone itself being the problem or not?
Regards
Phil
Click to expand...
Click to collapse
Thanks phil, I think u may have been right. I downloaded network signal info from the market and it was showing that I was connected to a mast about 1.8 km away and today my signal was back to normal... After checking with the app it showed I was connected to a mast around 1.2 km away so perhaps some maintenance was being carried out in that tower
Sent from my HTC One X using xda app-developers app
Anyone else notice your signal is less when wifi is on instead of data? When im on 4g i get 3-4 bars but on wifi with wifi calling turned off i get maybe 2 bars.
fix-this! said:
Anyone else notice your signal is less when wifi is on instead of data? When im on 4g i get 3-4 bars but on wifi with wifi calling turned off i get maybe 2 bars.
Click to expand...
Click to collapse
When you goto settings>about phone>status, what does your signal strength read? With and without wifi. Mine doesn't change.
-94/95 dbm with wifi.
-89/91 on data.
I do know their upgrading towers by me for lte but still its weird.
fix-this! said:
-94/95 dbm with wifi.
-89/91 on data.
I do know their upgrading towers by me for lte but still its weird.
Click to expand...
Click to collapse
I am so jealous! Your numbers look good, btw. Prolly them just messing with stuff. Let us know how the upgraded towers turn out!
Yeah i just left verizon for tmobile. I get much better service and cheaper too.
I am having the same problem
I am having the same problem I just got it today I been using T-mobile for a long time I was using a very old phone and I was getting way better Signal. Befor Tmobile Galaxy Note 2 I was using a ATT Galaxy Note 1 had no problem with the Signal.
My g2x had 1-2 bars where my note has no signal. This phone definitely has weaker reception which is surprising because of the size.
Sent from my cm_tenderloin using Tapatalk 2
My signal is better latley. As i said i know their upgrading towers by me. Been a great day as i found out verizon didnt charge me any eft's when i ported over to tmobile. im shocked but happy.
I work in downtown Houston and, while I am always connected to either 3G or 4G, I consistently have terrible phone signal. It'll only ever range from zero to 3 bars and I don't even think I've seen a full signal since I've owned this phone. Now, this isn't too much of a deal as I can always text and make calls (although it takes a while to connect sometimes.), but I'm left wondering if this is a cell tower issue or if something may have updated incorrectly. I'm rooted and unlocked and have only ever flashed the last 6 or so Lifeless ROM updates, so I don't really think I could have messed it up myself, but I find it hard to believe that downtown Houston would have such bad phone signal. Any insight?
mrdrprofjeremy said:
I work in downtown Houston and, while I am always connected to either 3G or 4G, I consistently have terrible phone signal. It'll only ever range from zero to 3 bars and I don't even think I've seen a full signal since I've owned this phone. Now, this isn't too much of a deal as I can always text and make calls (although it takes a while to connect sometimes.), but I'm left wondering if this is a cell tower issue or if something may have updated incorrectly. I'm rooted and unlocked and have only ever flashed the last 6 or so Lifeless ROM updates, so I don't really think I could have messed it up myself, but I find it hard to believe that downtown Houston would have such bad phone signal. Any insight?
Click to expand...
Click to collapse
I work in Downtown Denver and have a very similar problem downtown, but not out in the suburbs. My Sprint store has given me a couple of explanations.
1) The buildings block the signal. There are areas of downtown, particularly by the tallest buildings, where occasionally I will drop my cell signal completely
2) In a higher concentration area signal is reduced due to more people using that signal (I don't understand how this one affects signal strength, but that's what I was told)
How is your signal outside of the downtown area? Did you update Profile and PRL after flashing? Ever dropped the phone?
Xiutehcuhtli said:
I work in Downtown Denver and have a very similar problem downtown, but not out in the suburbs. My Sprint store has given me a couple of explanations.
1) The buildings block the signal. There are areas of downtown, particularly by the tallest buildings, where occasionally I will drop my cell signal completely
2) In a higher concentration area signal is reduced due to more people using that signal (I don't understand how this one affects signal strength, but that's what I was told)
How is your signal outside of the downtown area? Did you update Profile and PRL after flashing? Ever dropped the phone?
Click to expand...
Click to collapse
Well, I live about 14 miles west of downtown, and even there, I don't get full strength signal. As I said, I don't ever remember seeing more than 3 bars of signal. I update the PRL and Profile after every flash, and just today I dialled ##72786# to see if the hands free activation would do anything but no luck. I've also encountered moments where I'll be at home (again, I normally have data coverage and a few signal bars) and suddenly, I'll get an alert notifying me that I'm roaming.
mrdrprofjeremy said:
Well, I live about 14 miles west of downtown, and even there, I don't get full strength signal. As I said, I don't ever remember seeing more than 3 bars of signal. I update the PRL and Profile after every flash, and just today I dialled ##72786# to see if the hands free activation would do anything but no luck. I've also encountered moments where I'll be at home (again, I normally have data coverage and a few signal bars) and suddenly, I'll get an alert notifying me that I'm roaming.
Click to expand...
Click to collapse
That happened to me the other day. I was at work and I got roaming pop up. Really weird since that never happened before and because my 4G is so strong. 36168kbps Down and 6304kbps up.
mrdrprofjeremy said:
I work in downtown Houston and, while I am always connected to either 3G or 4G, I consistently have terrible phone signal. It'll only ever range from zero to 3 bars and I don't even think I've seen a full signal since I've owned this phone. Now, this isn't too much of a deal as I can always text and make calls (although it takes a while to connect sometimes.), but I'm left wondering if this is a cell tower issue or if something may have updated incorrectly. I'm rooted and unlocked and have only ever flashed the last 6 or so Lifeless ROM updates, so I don't really think I could have messed it up myself, but I find it hard to believe that downtown Houston would have such bad phone signal. Any insight?
Click to expand...
Click to collapse
This has been an issue on every LG Sprint phone with Android I have used. I am not sure what causes it but the bars on the screen never show full strength. That doesn't mean it isn't working though. I have heard it is just how LG worked the rom to show signal.
jonny4 said:
That doesn't mean it isn't working though. I have heard it is just how LG worked the rom to show signal.
Click to expand...
Click to collapse
Let me first start off by saying this is the furthest from the truth. If it shows a weak signal its because this phone has a weak signal.
This is my 3rd day with this phone and as much as I raved about it on a couple of threads, weak signal is definitely one of the negatives.
Sent from my LG-LS970 using XDA Premium HD app
shook187 said:
Let me first start off by saying this is the furthest from the truth. If it shows a weak signal its because this phone has a weak signal.
This is my 3rd day with this phone and as much as I raved about it on a couple of threads, weak signal is definitely one of the negatives.
Sent from my LG-LS970 using XDA Premium HD app
Click to expand...
Click to collapse
How can it have weak signal if when I get this I am getting 36168kbps Down and 6304kbps up?
Dr. Mark said:
How can it have weak signal if when I get this I am getting 36168kbps Down and 6304kbps up?
Click to expand...
Click to collapse
Dude the LTE radio has nothing to do with the phone signal. Two separate radios.
This phone just has weak radios. Now the question is, is it a software or hardware issue? my bet is software but then again I'm not an engineer
Edit
Funny thing is open signal maps gives me an 85dbm reading yet in settings it shows 94 dbm
bizzshow26 said:
This phone just has weak radios. Now the question is, is it a software or hardware issue? my bet is software but then again I'm not an engineer
Edit
Funny thing is open signal maps gives me an 85dbm reading yet in settings it shows 94 dbm
Click to expand...
Click to collapse
I just discovered if you switch the network setting from LTE/CDMA to CDMA my signal bar gets full.
Sent from my LG-LS970 using XDA Premium HD app
I don't have an issue with 3g I get great 3g signal my issue is with lte. Lte has bed in my area since late August early September and I've had the s3 evo lte and the iPhone none of them have had an issue picking up or holding lte the lgog does.and I think it all boils down to the phone not recognizing the correct signal and thinking its weaker than it truly is. In my house and through my town I would never drop lte On the others this phone barely holds it. I've been 100 yards from a cell tower and the phone won't go below 84dbm when I know the signal strength is stronger
I installed the Network Signal Info app on several phones in my store and the LGOG registered about 9db worse consistently compared to the SGS3 or Evo LTE
About the same thing I've seen with this phone I'm hoping its a quick fix for lg with the next update. I was really hoping that zv9 would come with a new radio
I have an unlocked 10 running on T-Mobile US. I previously had no problems at home with a 4G LTE connection. But after updating to 1.53.617.5 this week, my LTE signal at home has completely disappeared on me. What's worse, the phone shows full bars, and won't drop to a slower connection. I have to manually switch to 4G/WCDMA (Auto) and use the slower 4G connection, which I presume is HSDPA.
Is anyone else experiencing the same problem? I even did a factory reset, but it didn't help whatsoever.
Between this and the weak Wi-Fi, I'm starting to have second thoughts about this phone.
djbutter said:
I have an unlocked 10 running on T-Mobile US. I previously had no problems at home with a 4G LTE connection. But after updating to 1.53.617.5 this week, my LTE signal at home has completely disappeared on me. What's worse, the phone shows full bars, and won't drop to a slower connection. I have to manually switch to 4G/WCDMA (Auto) and use the slower 4G connection, which I presume is HSDPA.
Is anyone else experiencing the same problem? I even did a factory reset, but it didn't help whatsoever.
Between this and the weak Wi-Fi, I'm starting to have second thoughts about this phone.
Click to expand...
Click to collapse
My LTE and wifi signal are slightly weaker on the 10 than what I'm used to seeing. Also on Tmo US. My LTE drops when I'm not upstairs lol. I took the ota when I first started up the phone so I can't speak for the other version.
Alarand said:
My LTE and wifi signal are slightly weaker on the 10 than what I'm used to seeing. Also on Tmo US. My LTE drops when I'm not upstairs lol. I took the ota when I first started up the phone so I can't speak for the other version.
Click to expand...
Click to collapse
Does it stay on LTE even though you have no reception? Mine does, and it also shows full bars.
djbutter said:
Does it stay on LTE even though you have no reception? Mine does, and it also shows full bars.
Click to expand...
Click to collapse
Yeah mine doesn't do that. Switches to 4g
Have you tried doing a factory reset?
Maybe try wiping the cache partition? Check the "weak Wi-Fi signal" thread for directions on how to perform it. Just a suggestion.
StilsonCanyon said:
Maybe try wiping the cache partition? Check the "weak Wi-Fi signal" thread for directions on how to perform it. Just a suggestion.
Click to expand...
Click to collapse
I just tried wiping the cache partition. No dice.
I installed the OpenSignal app to see what's going on. It seems that the phone is locking onto a cell tower that's many miles away (in the middle of a river!), instead of many LTE cell towers that are only a block away from me. This makes no sense. It also indicates full reception.
The latest update definitely messed something up. Perhaps it's related to the "Wi-Fi stability enhancements".
unlocked htc 10 on tmobile. getting only 0-1 bars in my house . texts dont send and occasional dropped calls at various times. what could be the problem?
chchom22 said:
unlocked htc 10 on tmobile. getting only 0-1 bars in my house . texts dont send and occasional dropped calls at various times. what could be the problem?
Click to expand...
Click to collapse
I have this problem as well, spoke to T-Mobile and of course they tried to blame it on the phone saying that they cannot guarantee that an unlocked phone will work with their network. I proceeded to tell them that the phone was listed as fully compatible with T-Mobile's LTE network they had no answer. I know it's not a solution at all but I'm on T-Mobile's prepaid service so at the beginning of next month just before I need to make a payment I'm switching to AT&T to see if that is any better
I'm somewhat disappointed and I really don't know if I should return the phone or not
Mark112887 said:
I have this problem as well, spoke to T-Mobile and of course they tried to blame it on the phone saying that they cannot guarantee that an unlocked phone will work with their network. I proceeded to tell them that the phone was listed as fully compatible with T-Mobile's LTE network they had no answer. I know it's not a solution at all but I'm on T-Mobile's prepaid service so at the beginning of next month just before I need to make a payment I'm switching to AT&T to see if that is any better
I'm somewhat disappointed and I really don't know if I should return the phone or not
Click to expand...
Click to collapse
im in chicago suburbs, you? man also considering the same thing =(
Mark112887 said:
I have this problem as well, spoke to T-Mobile and of course they tried to blame it on the phone saying that they cannot guarantee that an unlocked phone will work with their network. I proceeded to tell them that the phone was listed as fully compatible with T-Mobile's LTE network they had no answer. I know it's not a solution at all but I'm on T-Mobile's prepaid service so at the beginning of next month just before I need to make a payment I'm switching to AT&T to see if that is any better
I'm somewhat disappointed and I really don't know if I should return the phone or not
Click to expand...
Click to collapse
While I do think the 10 doesn't get a signal as strongly as other phones do (my S6 was great), I think the latest firmware (1.53) has impacted reception for the worse.
Wait till HTC release T-Mobile RUU , you can change your mid, cid to tmo and flash it.
epsix said:
Wait till HTC release T-Mobile RUU , you can change your mid, cid to tmo and flash it.
Click to expand...
Click to collapse
I shouldn't have to flash the phone to get it to work. Also, the purpose of getting the unlocked version was to have a carrier-free phone.
The more I use this phone, the more I notice that LTE connectivity is screwed up. It likes to lock onto the wrong cell towers that offer no reception (but still display full bars).
What's interesting is that when I turn on Wi-Fi, the phone locks onto the correct cell towers.
Forget the camera; HTC needs to resolve all these radio connectivity issues!
djbutter said:
I shouldn't have to flash the phone to get it to work. Also, the purpose of getting the unlocked version was to have a carrier-free phone.
The more I use this phone, the more I notice that LTE connectivity is screwed up. It likes to lock onto the wrong cell towers that offer no reception (but still display full bars).
What's interesting is that when I turn on Wi-Fi, the phone locks onto the correct cell towers.
Forget the camera; HTC needs to resolve all these radio connectivity issues!
Click to expand...
Click to collapse
I agree the purpose of getting the unlocked phone was to not have to have a carrier branded device. I noticed that as well with the phone connecting to be incorrect tower. It really is frustrating because I've already started paying for my phone so I don't want to have to return it, I like all aspects of it physically but something has to be done about this reception. I used to get 4 to 5 bars and now I'm lucky if I get two
This is really ridiculous, I've only had my phone off the charger for just over an hour and I've used 10% of battery. I don't keep Wi-Fi on all the time I only had to turn it on to use Wi-Fi calling because my signal is so bad, HTC really needs to do something with the radios in this phone because the poor cell signal is just killing my battery life. Is anybody experiencing this same problem?
Here's a screenshot
Mark112887 said:
This is really ridiculous, I've only had my phone off the charger for just over an hour and I've used 10% of battery. I don't keep Wi-Fi on all the time I only had to turn it on to use Wi-Fi calling because my signal is so bad, HTC really needs to do something with the radios in this phone because the poor cell signal is just killing my battery life. Is anybody experiencing this same problem?
Here's a screenshot
Click to expand...
Click to collapse
You have a massive wake lock. Your issue doesn't reside with the radio.
DoctorB0NG said:
You have a massive wake lock. Your issue doesn't reside with the radio.
Click to expand...
Click to collapse
ok how do i stop that?
Mark112887 said:
ok how do i stop that?
Click to expand...
Click to collapse
Root your phone and then install better battery stats or gsam or any other utility that can show you specific wakelock stats and info. From there you can use that info to track down the specific wakelock.
DoctorB0NG said:
Root your phone and then install better battery stats or gsam or any other utility that can show you specific wakelock stats and info. From there you can use that info to track down the specific wakelock.
Click to expand...
Click to collapse
nothing I can do if I don't want to root?
Mark112887 said:
ok how do i stop that?
Click to expand...
Click to collapse
Perhaps it's an app that's draining your battery.
I found that the Wi-Fi activity stat is wrong. Even on airplane mode, my 10 says that Wi-Fis active.