Drop Calls Annoying - EVO 4G Q&A, Help & Troubleshooting

Im so lost right now my situation is for the passed week I been talking to a new girl on the phone and some days we talk for hours and some days we can barely talk for 2 mins without the call dropping. It only happens with this person. I thought it was their phone but she said she only get dropped calls with me. Yesterday I got a new refurb so it couldn't be the old phone . How can I narrow the issue down to see who service keep failing. Sprints or T-Mobile?
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I think its tmobile because Saturday I had the same problem talking to my homie that has tmobile
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[Q]Delayed SMS problems?

Is anybody else having issues with other people getting delayed texts sent from galaxy s ii?
I am sending to att iPhone and they have been getting delayed texts. Never had issue with HTC sensation so I am assuming this is a galaxy s ii issue.
Can Anyone confirm this?
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Got the phone today and some text didnt go threw...could be casue its a new phone, could be a network thing, who knows
I have no problems but most of these will be fixed when rooted, I think
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To confirm again, my gf got some text from me 4 hours late...gonna reboot my phone to see if that helps
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Mine are not delayed... Sent to my roommate's iPhone 4 when he was sitting next to me on the couch. I love Swype's censoring when you use speech to text. I think my message went something like:
"Why do you keep f****** keep censoring my *** d*** texts you piece of s*** keyboard!!"
That was the end of my childish exploits, but hey, he wanted to see the feature
if you got your sim card upgrade they there might be some delay for awhile. should be fine after 30min-1hr.
dungtran88 said:
if you got your sim card upgrade they there might be some delay for awhile. should be fine after 30min-1hr.
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Its been like that for two days now so that's not the case.
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teshxx said:
Its been like that for two days now so that's not the case.
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Is it on wifi this whole time?
I tried both. Wifi and 4g. Same result. My gf is on att and had been getting them delayed. If I swap my sum Sim to sensation, the problem is gone so it has to be gsii and how it sends SMS.
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I am not experiencing delay and i text all the time.
teshxx said:
I tried both. Wifi and 4g. Same result. My gf is on att and had been getting them delayed. If I swap my sum Sim to sensation, the problem is gone so it has to be gsii and how it sends SMS.
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I think I have the same thing happening. It's hit or miss though not every message is delayed. Btw the gf is also on att.
Same thing happening here. Most texts go through fine, but some have been delayed, or didn't ever show up. I'm going to call T-Mobile tomorrow...
I am using my old Sim from Sensation. Are you guys using the old Sims or new Sim that came with galaxy ii. Just curious If that might be a issue.
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I'm using my sim from my nexus one.
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mikenb said:
I'm using my sim from my nexus one.
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Oh ok. I just went to Tmobile and
got the new Sim which is required for sgii. Let's see if this resolves the problem. Will keep you guys updated.
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any updates? Co-worker just got a GS2 and is having a delay on incoming texts, not so much with outgoing. We're both on tmo, i sent him 3 texts about 15 minutes apart took him around 3 hours for the first one and never got the other 2 before we left work, if he sends me one comes through immediately.
that's a service provider network problem, not a PHONE problem
if i sent to people on the same network, they receive it instantly
if i sent to people on a different network, they get it in a second or two
teshxx said:
Is anybody else having issues with other people getting delayed texts sent from galaxy s ii?
I am sending to att iPhone and they have been getting delayed texts. Never had issue with HTC sensation so I am assuming this is a galaxy s ii issue.
Can Anyone confirm this?
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Any resolution to this issue?
For me the problem resolved itself, but I ended up getting a new SIM card from T-Mobile anyway, just to be on the safe side. It doesn't happen to me anymore.

Can't receive texts from Tmobile

So as the title says I can't receive texts from Tmobile numbers. Don't know exactly when it started, approx. 1 week ago, but I was at one point able to receive them. I'll give you the background info...
Was originally with Tmobile, ported to google voice, then ported to boost, then ported to Sprint when I purchased E4GT. All over the course of about 3 months. I still owe Tmobile my eta, if it matters.
I am currently not rooted, EL29 modem. Was rooted, tried Calkins EL29, Blazer EL29, some ICS roms. Flashed back to stock EL29 unrooted.
Called customer service, they "reprogrammed" my phone, which on my end consisted of dialing ##my MIL number# and reentering my msid. Didn't fix it so now a network ticket was started.
So, any help or causes would be greatly appreciated.
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Bump for help. Been on the phone with customer service 4 times, no help.
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That happened to me a few weeks back. I was able to get text from ATT and I think Verizon except TMO. I had called them and they opened a ticket. They fixed it a week later as now it works fine. I'm not sure what they did but its something with the network not the phone.
It is call a network ticket you can call advance custumer care and ask them to create one for you or take it to a repair center and ask a technician to get one in for you. Depending where you at it can take up to 72 hours
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Ok you should consider the multiple Ports as the cause of the issue. As for the ticket, all they will do is ask for the t mobile telephone number you cannot receive text from. They will search that number to see if a message from it has hit sprints messaging platform. If they find it they will see where it was lost on the way and correct it. If they cannot find it then they will say that they cannot fix the issue if the message never hit sprints messing platform. Back to the port. Sometimes the port is corrupted and the phone will not work our will not have all of the features. Sprint will need to contact their number porting center tier 3 department and have them to change your KEN. GOOD LUCK.
Thanks for the replies guys. I guess I'll just have to be patient and let them fix it.
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Just got off the phone after an hour with customer care. Still no success. Cant get to tier 3. Most of the reps act like they never heard of it. What does Ken stand for? Because they never heard of that either.
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so this still isnt resolved after 3 ctms tickets. at what point would i have grounds to cancel without a etf?
Finally fixed
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What was the fix?
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The problem was with the routing, as suspected. The fix I assume was getting the intercarrier gateway to correct the settings they had for my phone. I called three or four times and they told me it would get fixed. It wasn't until I replied to a post on the Sprint community forum that I got any results. A Sprint employee that monitors those forums pm'd me and got the gems ticket process going. And it still took two tries for them to get it right.
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Negotiating a longer return period with ATT?

Just curious if anyone has tried this before.
Essentially, I'm leaving for vacation in a few days and wanted to snag a new S3 before I leave to replace my iPhone 4. My iPhone is currently acting up and don't want to be without a phone/camera my entire trip. I also want to experience what the 4g coverage is like in my area, otherwise I'll move to Verizon. The kicker is, I won't be back until 2 days prior to the 30 day return policy, so I really won't get to test it out at work and such.
I have been a customer for 10 years (I'm old), and I'm going to try to get the S3 for $99 like others had, but I'm hoping they will give me a 45 day return policy (sort of like BB's Premium member policy). Just curious if anyone has tried this and had any luck with the idea of a 45 day return policy?
Usually if you scream at the supervisor they would do it
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Generally the return policy is pretty firm, so I highly doubt they would do that.
S3 rocks and I used to be Apple Only and I have broadened my horizons
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Hmmm. Has anyone tried it?
Return policy is very firm, I know people that have tried and never succeeded. If there is an ATT store where your going to can always return it there. You wont beable to test LTE in your area since your gone anyways. Verizon LTE is nice since its everywhere, my buddy gets around 6-9mb down average. I get 4-6mb down on HSPA. ATT lte can hit over 50mb in some markets, average 15-25 dpending on market so its faster.
Punker1234 said:
Hmmm. Has anyone tried it?
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So you're going away for 28 days? Cant you find an At&t store wherever youre going and get one there in 2 weeks so you'll also have time to test at work when you get back?
I would definitely not expect at&t to treat you special, or at least I wouldnt trust them so wouldnt risk it.
drakeymcmb said:
Usually if you scream at the supervisor they would do it
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As a manager in retail I am less likely to help a customer when they do arrogant things like this. Just my 2 cents....
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My mother returned hers a few days after the period was up but she had to fly out of country for a loss in the family. I guess you just need a good manager and reason.
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Still the return policy is pretty firm, you would know if you liked the device within that period of vacation and if your 2 days early wouldn't you know how reception was within that time? I mean I understand taking time to like the phone but reception is a pretty instant thing.
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Hey folks.
I guess I will have to find a ATT store on my vacation. Reception is important, we have deadpsots in our building from some reason. Verizon has one terrible spot where no one gets reception. I want to see if it's my iPhone or they're network thats causing the issue, and that will allow me to determine whether I switch to ATT. NO biggy, I'll just have to find a store in vacation like someone said.
Don't forget to walk with everything that came with it (box, receipt, etc.) so it's less hassle if you exchange or return it.
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The only way to take the contract off after the 30 days is to manually remove the contract and if you do that you could mess up the eligibility, so if someone says they can do it don't wait just return the phone within the 30 days.
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Duplicate Texts or Getting Them Late?

I don't know if this is a sprint network problem or what but ever since the newest PRL update in my area I am getting doubles and triples of texts from my contacts and sometimes not getting them at all until maybe 2 hours later which is very inconvenient I must say. Anyone else experiencing this or have any suggestions? I've called sprint about it but all they say is they will refresh my signal which doesn't help...
I was getting them too, I think Sprint is having issues with sms
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stevesprivateaccount said:
I was getting them too, I think Sprint is having issues with sms
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are you getting that today? I have this problem every few days. Taking the battery out and restarting the phone doesn't always fix the problem
This is from today. Within 15 mins lol
Is the prescription for a person with multiple personalities? That could be why.... Just saying....
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HELP 4 PHoNES SAME PROBLEM

I'm going on four(4) samsung galaxy s3 on sprint all with the same issue I have 4 Open tickets that all came back saying the network is fine and I also have had my MSID number changed through sprint.
My problem is when people call me they do not hear any audio and I have to hang up and call them back. I have had this issue for 3 months I must have spent 30 hours on the phone with Sprint and maybe 12 hours in the store I do not know what else to do except leave and go to Verizon since nobody can help me at Sprint I've gone through many engineers in Kansas City and no 1 has been able to help me.
Is there anything else I can try that somebody knows is anybody else had the same issue help I don't want to leave sprint but I will because I need a phone that works.
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It may seem extremely simple and obvious but have you done a PRL update? I have seen similar issues where basically the phone doesn't activate properly and that solves it. I would think its been tried with multiple phones but maybe overlooked due to its simplicity.
Yes many times. And profile. And hard resets. But thanks.......
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i have a similar issue when someone calls me they cant hear me but i can her myself on my phone and often times i have to call back for the call to work correctly i hope this issue gets fixed soon my bet is after the new update on the phone it started happening so it might have something to do with the new firmware released a couple weeks backs
I doubt its the firmware or update. This would be a widespread issue. I'm on the latest firmware and don't suffer from this issue. If this is your 4th phone, I would say its safe to assume there is a network issue rather than phone if the call works properly when you call the person back. Ask sprint to give u a different phone other than the gs3 and see if the problem persist
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cazman420 said:
I'm going on four(4) samsung galaxy s3 on sprint all with the same issue I have 4 Open tickets that all came back saying the network is fine and I also have had my MSID number changed through sprint.
My problem is when people call me they do not hear any audio and I have to hang up and call them back. I have had this issue for 3 months I must have spent 30 hours on the phone with Sprint and maybe 12 hours in the store I do not know what else to do except leave and go to Verizon since nobody can help me at Sprint I've gone through many engineers in Kansas City and no 1 has been able to help me.
Is there anything else I can try that somebody knows is anybody else had the same issue help I don't want to leave sprint but I will because I need a phone that works.
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Are you using an Airave?
All Battery results are on a 6300mah battery, unless otherwise noted!
cazman420 said:
Yes many times. And profile. And hard resets. But thanks.......
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Do you have an airave? If you or a neighbor do, your connecting to there's and prl updates are severally corrupt and messed up when trying to through an airave if they don't fail. Try going to a different part of town and do a prl update. And I would actually recommend another provider.. Sprint has become garbage. Worst connection in the country due to what stats say. Not to mention sprint doesn't care about customers much anymore. Been with them like 13 years and then a couple years back they took away all the benefits of senior customers. For example, I have 0 to 1 bars in my house.. With all other providers I get 5...
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Questions and help issues go in Q&A
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FNM
No airave . issue happens all over chicagoland. Tried four phones already sprint is not willing to exchange phone again. But can't fix my problem. I'm lost.
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Also issue has been for three months. Before the update came out.
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And continues to this day. With no help or credits to my account from sprint. I guess they expect me to just put up with bad service and not leave. Yet they still feel like they deserve to charge me an e.t.f.
Pretty close to just saying f you sprint.
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