So as the title says I can't receive texts from Tmobile numbers. Don't know exactly when it started, approx. 1 week ago, but I was at one point able to receive them. I'll give you the background info...
Was originally with Tmobile, ported to google voice, then ported to boost, then ported to Sprint when I purchased E4GT. All over the course of about 3 months. I still owe Tmobile my eta, if it matters.
I am currently not rooted, EL29 modem. Was rooted, tried Calkins EL29, Blazer EL29, some ICS roms. Flashed back to stock EL29 unrooted.
Called customer service, they "reprogrammed" my phone, which on my end consisted of dialing ##my MIL number# and reentering my msid. Didn't fix it so now a network ticket was started.
So, any help or causes would be greatly appreciated.
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Bump for help. Been on the phone with customer service 4 times, no help.
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That happened to me a few weeks back. I was able to get text from ATT and I think Verizon except TMO. I had called them and they opened a ticket. They fixed it a week later as now it works fine. I'm not sure what they did but its something with the network not the phone.
It is call a network ticket you can call advance custumer care and ask them to create one for you or take it to a repair center and ask a technician to get one in for you. Depending where you at it can take up to 72 hours
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Ok you should consider the multiple Ports as the cause of the issue. As for the ticket, all they will do is ask for the t mobile telephone number you cannot receive text from. They will search that number to see if a message from it has hit sprints messaging platform. If they find it they will see where it was lost on the way and correct it. If they cannot find it then they will say that they cannot fix the issue if the message never hit sprints messing platform. Back to the port. Sometimes the port is corrupted and the phone will not work our will not have all of the features. Sprint will need to contact their number porting center tier 3 department and have them to change your KEN. GOOD LUCK.
Thanks for the replies guys. I guess I'll just have to be patient and let them fix it.
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Just got off the phone after an hour with customer care. Still no success. Cant get to tier 3. Most of the reps act like they never heard of it. What does Ken stand for? Because they never heard of that either.
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so this still isnt resolved after 3 ctms tickets. at what point would i have grounds to cancel without a etf?
Finally fixed
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What was the fix?
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The problem was with the routing, as suspected. The fix I assume was getting the intercarrier gateway to correct the settings they had for my phone. I called three or four times and they told me it would get fixed. It wasn't until I replied to a post on the Sprint community forum that I got any results. A Sprint employee that monitors those forums pm'd me and got the gems ticket process going. And it still took two tries for them to get it right.
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Related
Hey guys I have found a Evo4g at work in pristine condition. Could I sell it or is it no good? I see that these Sprint phones don't take a sim card. So I wasnt sure if it would work unless it was purchased from store? Thanks guys!
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I suggest you turn it in to your workplace's lost & found department. An EVO 4G is not a device that people will discard as trash. I'd like to believe someone is looking for it. If it's unlocked, peruse the contact list and make some calls to determine its owner.
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You should turn that into someone, a supervisor...ect. SOMEONE is looking for that phone because...its a beautiful device. Mine got stolen [still don't know how] and I moved hell and high water for that thing. That person will really appreciate, and like dougjamal suggested, if unlocked, use the call log, make some calls to find out who's it is.
KingDavid63 said:
Hey guys I have found a Evo4g at work in pristine condition. Could I sell it or is it no good? I see that these Sprint phones don't take a sim card. So I wasnt sure if it would work unless it was purchased from store? Thanks guys!
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Click to expand...
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Seriously? You find someone else's property and you want to SELL it?!?!
Wow. It is amazing how society has fallen...
And let me tell you something about CDMA....
The phone is linked to the account through the ESN number... if he reports it lost/stolen, and you try to activate it, expect trouble.
Calm down... I found it over a week ago... I did turn it in to my supervisor and they called me up there and did paper work because no one claimed it. Alot of people in and out of plant traveling.... No contacts in it... What else to do?
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KingDavid63 said:
Calm down... I found it over a week ago... I did turn it in to my supervisor and they called me up there and did paper work because no one claimed it. Alot of people in and out of plant traveling.... No contacts in it... What else to do?
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Well...I guess hold onto it, and ask around for another week...
I would recommend leaving it with the supervisor/manager in the department you found it in, because it'd be most likely that person would turn to them to check. Also it keeps you out of liability if "something happened to the phone."
Yea your probably right. I would want my Glacier. Ima call sprint see if they knows who it is...
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Lol
1. Pull the battery and find the ESN
2. CALL SPRINT tell them exactly what happened especially the policy for your company waiting a week for it's owner to return.
OPTION 2. CALL SPRINT and ask them if the ESN is clear. If it is your in the clear as well.
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KingDavid63 said:
Yea your probably right. I would want my Glacier. Ima call sprint see if they knows who it is...
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From the home screen, press menu > settings > about phone at the bottom > status, and it'll list the device phone number. Tell it to the sprint rep and they should be able to direct you to a person from there, also the MEID number if they ask for it.
I was wondering about this a few months ago when I moved over to Sprint. I signed up with the Shift and decided after it had shipped I didn't like the keyboard so I went to a store and swapped it. The guy accidentally put it in my bag still with my Evo box and I didn't see it until I got home. Being the nice person I am I returned it next business day on the "low", incase he might get in trouble, but I know for a split second I was wondering how much I could craigslist it for.
Just curious if anyone has tried this before.
Essentially, I'm leaving for vacation in a few days and wanted to snag a new S3 before I leave to replace my iPhone 4. My iPhone is currently acting up and don't want to be without a phone/camera my entire trip. I also want to experience what the 4g coverage is like in my area, otherwise I'll move to Verizon. The kicker is, I won't be back until 2 days prior to the 30 day return policy, so I really won't get to test it out at work and such.
I have been a customer for 10 years (I'm old), and I'm going to try to get the S3 for $99 like others had, but I'm hoping they will give me a 45 day return policy (sort of like BB's Premium member policy). Just curious if anyone has tried this and had any luck with the idea of a 45 day return policy?
Usually if you scream at the supervisor they would do it
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Generally the return policy is pretty firm, so I highly doubt they would do that.
S3 rocks and I used to be Apple Only and I have broadened my horizons
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Hmmm. Has anyone tried it?
Return policy is very firm, I know people that have tried and never succeeded. If there is an ATT store where your going to can always return it there. You wont beable to test LTE in your area since your gone anyways. Verizon LTE is nice since its everywhere, my buddy gets around 6-9mb down average. I get 4-6mb down on HSPA. ATT lte can hit over 50mb in some markets, average 15-25 dpending on market so its faster.
Punker1234 said:
Hmmm. Has anyone tried it?
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So you're going away for 28 days? Cant you find an At&t store wherever youre going and get one there in 2 weeks so you'll also have time to test at work when you get back?
I would definitely not expect at&t to treat you special, or at least I wouldnt trust them so wouldnt risk it.
drakeymcmb said:
Usually if you scream at the supervisor they would do it
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As a manager in retail I am less likely to help a customer when they do arrogant things like this. Just my 2 cents....
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My mother returned hers a few days after the period was up but she had to fly out of country for a loss in the family. I guess you just need a good manager and reason.
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Still the return policy is pretty firm, you would know if you liked the device within that period of vacation and if your 2 days early wouldn't you know how reception was within that time? I mean I understand taking time to like the phone but reception is a pretty instant thing.
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Hey folks.
I guess I will have to find a ATT store on my vacation. Reception is important, we have deadpsots in our building from some reason. Verizon has one terrible spot where no one gets reception. I want to see if it's my iPhone or they're network thats causing the issue, and that will allow me to determine whether I switch to ATT. NO biggy, I'll just have to find a store in vacation like someone said.
Don't forget to walk with everything that came with it (box, receipt, etc.) so it's less hassle if you exchange or return it.
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The only way to take the contract off after the 30 days is to manually remove the contract and if you do that you could mess up the eligibility, so if someone says they can do it don't wait just return the phone within the 30 days.
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Does anyone have the airave 2.5 working? I tried a lot of tips on other forums without success. My old samsung airave worked great till it malfunctioned.
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Mine was working great till yesterday i had to unplug it for a bit.. whats up with yours?
i could never get mine to work...got tired and sent it back
Did you call them to boost the signal?? I had to do that when i first installed it..
My old samsung airave no problems till it stop working all red lights. It was recently replaced with the new model. Unable to make or receive calls while in range. Did plenty of online research. Going to replace my cable modem tomorrow maybe that will work.
I ran test that show less than 80% quality of service. Everything else was good. My ISP couldn't find any problems.
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My Airave sends my texts 3-4 times sometimes. Any way to stop that?
gyrospazjohn said:
My Airave sends my texts 3-4 times sometimes. Any way to stop that?
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Thats a new one on me...
after fighting with sprint and my isp for months, I figured out that my airave's mac id was not programmed into sprints system at all. Finally I got to talk to a network technician within the airave server room. Within 1 hour he got it working. level 1 csr's will almost never setup a trouble ticket, but after fighting with them on multiple occasions, they finally did. If your problem is the mobile light blinking constantly, then this will fix the issue. Good luck getting them to start a trouble ticket.
message brought to u by my JellyBombed GalaxyS3
---------- Post added at 07:18 PM ---------- Previous post was at 07:10 PM ----------
gyrospazjohn said:
My Airave sends my texts 3-4 times sometimes. Any way to stop that?
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when I first bought my gs3, I had a similar issue, I called sprint, they changed my MIN#, never had an issue ever since. They told me MIN# has to be changed when using Airave. Of course, not all level 1 csr's even know what your talking about, much less why it needs to be changed.
message brought to u by my JellyBombed GalaxyS3
I have the 2.5 and love it. Honestly it's the best one I've ever had, and I've had the first gen and 2 2.0's (both 2.0 were crap). You need to get in touch with their airave service techs to get things straightened out as noted above, but they've been able to solve any issues I've ever had. They even have a separate group email address which will get them to respond literally within minutes unless they're currently swamped. I sent them an email to call me about an issue and within 5 minutes they called me. I'll see if I can find the email addy and I'll post it up if I can.
I will try that. We did the mac id when I connected the airave.
It works for a little bit then I get the unable message.
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Definitely will. I enjoy the samsung airave. I know this one is suppose to be better.
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NoHousePhone said:
I will try that. We did the mac id when I connected the airave.
It works for a little bit then I get the unable message.
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sounds like its not correctly provisioning itself. Doesn't sound like a mac id issue, mine wouldn't work at all. Did you open any ports on your router? Router could be blocking some of the ports required for the airave to communicate with Sprint's servers, or some isps block VOIP ports in an effort to force you to buy their phone service.
message brought to u by my JellyBombed GalaxyS3
I have an old dlink router 615. It worked fine with my original Samsung airave. I am testing again. I exchanged the cable modem for a newer one. This modem is definitely faster but same quality of service score. According to the 8x8 voip test I can have more than 15 voip connections.
Thinking of getting a new router.
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My 2.5 drops data from 3g to 1x. My calls are not an issue.
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So far so good. The new cable modem seem to do the trick so far. When data is concern. I am usually on wifi. Its quicker and uses less battery.
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I'm at work and my airave works just fine with the same modem. It must have been something with the network.
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I'm going on four(4) samsung galaxy s3 on sprint all with the same issue I have 4 Open tickets that all came back saying the network is fine and I also have had my MSID number changed through sprint.
My problem is when people call me they do not hear any audio and I have to hang up and call them back. I have had this issue for 3 months I must have spent 30 hours on the phone with Sprint and maybe 12 hours in the store I do not know what else to do except leave and go to Verizon since nobody can help me at Sprint I've gone through many engineers in Kansas City and no 1 has been able to help me.
Is there anything else I can try that somebody knows is anybody else had the same issue help I don't want to leave sprint but I will because I need a phone that works.
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It may seem extremely simple and obvious but have you done a PRL update? I have seen similar issues where basically the phone doesn't activate properly and that solves it. I would think its been tried with multiple phones but maybe overlooked due to its simplicity.
Yes many times. And profile. And hard resets. But thanks.......
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i have a similar issue when someone calls me they cant hear me but i can her myself on my phone and often times i have to call back for the call to work correctly i hope this issue gets fixed soon my bet is after the new update on the phone it started happening so it might have something to do with the new firmware released a couple weeks backs
I doubt its the firmware or update. This would be a widespread issue. I'm on the latest firmware and don't suffer from this issue. If this is your 4th phone, I would say its safe to assume there is a network issue rather than phone if the call works properly when you call the person back. Ask sprint to give u a different phone other than the gs3 and see if the problem persist
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cazman420 said:
I'm going on four(4) samsung galaxy s3 on sprint all with the same issue I have 4 Open tickets that all came back saying the network is fine and I also have had my MSID number changed through sprint.
My problem is when people call me they do not hear any audio and I have to hang up and call them back. I have had this issue for 3 months I must have spent 30 hours on the phone with Sprint and maybe 12 hours in the store I do not know what else to do except leave and go to Verizon since nobody can help me at Sprint I've gone through many engineers in Kansas City and no 1 has been able to help me.
Is there anything else I can try that somebody knows is anybody else had the same issue help I don't want to leave sprint but I will because I need a phone that works.
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Are you using an Airave?
All Battery results are on a 6300mah battery, unless otherwise noted!
cazman420 said:
Yes many times. And profile. And hard resets. But thanks.......
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Do you have an airave? If you or a neighbor do, your connecting to there's and prl updates are severally corrupt and messed up when trying to through an airave if they don't fail. Try going to a different part of town and do a prl update. And I would actually recommend another provider.. Sprint has become garbage. Worst connection in the country due to what stats say. Not to mention sprint doesn't care about customers much anymore. Been with them like 13 years and then a couple years back they took away all the benefits of senior customers. For example, I have 0 to 1 bars in my house.. With all other providers I get 5...
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Questions and help issues go in Q&A
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FNM
No airave . issue happens all over chicagoland. Tried four phones already sprint is not willing to exchange phone again. But can't fix my problem. I'm lost.
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Also issue has been for three months. Before the update came out.
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And continues to this day. With no help or credits to my account from sprint. I guess they expect me to just put up with bad service and not leave. Yet they still feel like they deserve to charge me an e.t.f.
Pretty close to just saying f you sprint.
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Some how i lost connection and goes from H+ to E, and some times stays on grey bars.
Anyone konws why iam having data lost?
I have unlimited data plan. parandoid rom, i tried several rom and radios but no good needs i still have data drops.
Is this a recent development? Call T-Mobile to see if they're working on towers there.
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DocHoliday77 said:
Is this a recent development? Call T-Mobile to see if they're working on towers there.
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If IMEI is intact, it's a T-Mobile issue. I was replying to say that I've had this issue before, once. I was going to call them to complain, but it was fixed in under 24 hours.
Aerowinder said:
If IMEI is intact, it's a T-Mobile issue. I was replying to say that I've had this issue before, once. I was going to call them to complain, but it was fixed in under 24 hours.
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I think is towers issue I had that in mind too, imei issue not at the moment just data drops and it stays on Edge for long until I put airplane mode for a moment and switch it back that's when I get H+ back
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Yeah, either call support to confirm, or give it a day or two to see if it gets better.
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Happens to me here and there. sometimes I lose internet conection for 30min to and 1hour. I already called tmobile and told them bout it and how it started happening after they activated lte -.- they said its weird that it shouldn't be happening what should actually be happening is the data speeds geting faster. All they did is reset my data conection and gave me $5 credit for 6months:banghead:
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Well if it gets better soon that $5.isn't a bad deal!
Have you tried Odin flashing the Stock firmware? Wipe data to test clean? Try any other modems?
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Iv tried flashing stock via odin and it didn't help :/ so I called and got a replacement so far it hasn't happen anymore the thing that sucks is that the replacement I received is defective the home button is not sticking out how its supose to so I called and place another order but they are out of stock I kinda got upset when I was told I would have to wait like bout a week or so to receive my replacement so I asked if later on the road the home button started giveing me problems was I allowed to exchange for a replacement I wss told yes so I cancelled it cuz I could live with my phone like that not really a big thing
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Sometimes if you press the issue they will replace it with a comparable model. They certainly have the T999L in stock if you want to ask if that's a possibility. Dont expect it to work, but could be worth a shot...
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I called T-Mobile but they just reset the lines well that's what they said.
And nothing still the same data drops, iam going to try odin flash and I would see if that helps
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If the flash doesn't help, wait another day or two and call back if it doesnt improve. Tell them you'd like to have a help ticket escalated because their last attempts did not help. Just try to get them to put you in contact with a tech who has the ability to deal with things on a more specific level. Most likely you only got the first level of support. They don't have many permissions to deal with a lot of issues. A lot if them are told that account resets will fix everything it seems like!
Hopefully though, things will jusy improve as they work on towers and upgrades.
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