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The new Google Play Music update has caused some real headache for me and, as I'm finding, a number of other LG Optimus G owners. I get a couple minutes into a song and then everything stops. Error message: "Couldn't play the stream you requested."
As an experiment, I played Mackelmore's "Thrift Shop" 14x this morning (I am so sick of that song now) and the track stops within 2-3 seconds of the 2:35 mark every single time. This is not a problem on my Nexus 7. This is not a problem on my PC. This is only a problem on my phone.
3G, 4G, Wifi. same result, my songs stop playing mid-way through.
Riding in my car or sitting at my desk or in my living room, same result, my songs stop playing mid-way through.
My tracks or All Access tracks, same result, my songs stop playing mid-way through.
I'm wondering if anyone else has had this issue and, if so, how have you fixed it.
Thanks.
Update
Just got a reply from Support. They obviously did not read my email.
Hello Ryan,
Thanks for contacting our support team.
Playback issues can occur if your internet connection was lost or the speed of your connection changed while streaming. In addition, it is possible that there is an issue with the music file that you originally downloaded.
If the problem occurs while streaming music, please try playing the original file you added locally to determine if this is related to your internet connection. The issue is most likely related to your internet connection if the problem doesn't occur when playing the original file.
Please let me know if you have any other Google Play questions that I can further assist with.
Best Regards,
Samantha
I'm having this problem on the AT&T version of this phone. The problem appears to go deeper than mere connectivity: I'll get the error even with music that I have "pinned" (downloaded to my phone for offline listening). And I too have seen multiple LGOG users with this issue -- and no one else.
I think I'll have to try loading a custom ROM when I get home. I really hope the problem isn't the hardware itself, but I'm not optimistic.
MZille said:
I'm having this problem on the AT&T version of this phone. The problem appears to go deeper than mere connectivity: I'll get the error even with music that I have "pinned" (downloaded to my phone for offline listening). And I too have seen multiple LGOG users with this issue -- and no one else.
I think I'll have to try loading a custom ROM when I get home. I really hope the problem isn't the hardware itself, but I'm not optimistic.
Click to expand...
Click to collapse
Lovely. There's also a thread over at productforums.google.com/forum/#!topic/mobile/A01ByhnMKOQ that might be helpful. Thanks.
I haven't been using the app too much (maybe about 3 hours worth of listening, both All Access and my tracks, since yesterday) but I haven't encountered any issues. I am rooted and running EOS, if that matters.
ATT version here
if i have a song playing from all acess, not locally orginated, it will stop playing at about 2:30 min - 3:00 min. If i start the song over and try to skiip to the part it stopped on, it ill play for about 4 seconds and then same error again.
Any fix for this? is it just too new?
I'm also having this problem but it doesn't occur with my Asus transformer pad. Does running a custom rom fix this?
---------- Post added at 12:31 AM ---------- Previous post was at 12:22 AM ----------
I don't think this is a hardware issue. I hope as more updates are released this is fixed but idk how soon that it is.
badnewswrx said:
ATT version here
if i have a song playing from all acess, not locally orginated, it will stop playing at about 2:30 min - 3:00 min. If i start the song over and try to skiip to the part it stopped on, it ill play for about 4 seconds and then same error again.
Any fix for this? is it just too new?
Click to expand...
Click to collapse
Yeah, that's what I'm experiencing as well.
rdpollard said:
The new Google Play Music update has caused some real headache for me and, as I'm finding, a number of other LG Optimus G owners. I get a couple minutes into a song and then everything stops. Error message: "Couldn't play the stream you requested."
As an experiment, I played Mackelmore's "Thrift Shop" 14x this morning (I am so sick of that song now) and the track stops within 2-3 seconds of the 2:35 mark every single time. This is not a problem on my Nexus 7. This is not a problem on my PC. This is only a problem on my phone.
3G, 4G, Wifi. same result, my songs stop playing mid-way through.
Riding in my car or sitting at my desk or in my living room, same result, my songs stop playing mid-way through.
My tracks or All Access tracks, same result, my songs stop playing mid-way through.
I'm wondering if anyone else has had this issue and, if so, how have you fixed it.
Thanks.
Click to expand...
Click to collapse
I have a at&t optimus g and Im having the same issue. wont make it through a whole song before it stops. error "couldn't play stream you requested" pops up.
rdpollard said:
The new Google Play Music update has caused some real headache for me and, as I'm finding, a number of other LG Optimus G owners. I get a couple minutes into a song and then everything stops. Error message: "Couldn't play the stream you requested."
As an experiment, I played Mackelmore's "Thrift Shop" 14x this morning (I am so sick of that song now) and the track stops within 2-3 seconds of the 2:35 mark every single time. This is not a problem on my Nexus 7. This is not a problem on my PC. This is only a problem on my phone.
3G, 4G, Wifi. same result, my songs stop playing mid-way through.
Riding in my car or sitting at my desk or in my living room, same result, my songs stop playing mid-way through.
My tracks or All Access tracks, same result, my songs stop playing mid-way through.
I'm wondering if anyone else has had this issue and, if so, how have you fixed it.
Thanks.
Click to expand...
Click to collapse
I'm also having this issue. But I'm sprint LG Optimus G rooted 4.1. I've tried several things related to streaming errors in the past like making sure the hosts file is ok as well as setting lpa.decode to false. But no dice.
Does running a custom rom fix this?
jbrooks58 said:
Does running a custom rom fix this?
Click to expand...
Click to collapse
I just installed EOS and so far I'm several songs in without it stopping. So, yes I think a custom ROM fixes this.
Thats good. Im just scared to unlock my bootloader because my freegee bricked me last time lol
Same issue here. Also whenever I try to start a "radio" it just tells me the "radio could not start"
Seems this new version is broken for us as the older version worked fine.
I'll just stick to iheart for now and see what they do to fix it.
I'm on CM10.1 and do have this issue once in a while. It's very rare though.
So sad.. Updated to the latest version, hoping it would fix the problem. I got past that 2:35 mark! But only just past. Still busted. Still waiting for Google support.
Sent from my LG-LS970 using xda premium
rdpollard said:
So sad.. Updated to the latest version, hoping it would fix the problem. I got past that 2:35 mark! But only just past. Still busted. Still waiting for Google support.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
I was able to get in contact with google support and send them some logs when the problem occurred. Anyone else who has the problem try and get ahold of support and tell them that you've already tried to reinstall the app, reboot the phone and clear it's cache. Send them the logs too if you can.
try this go to Settings -> Apps -> Media Storage -> Clear Data
wilberatilioa said:
try this go to Settings -> Apps -> Media Storage -> Clear Data
Click to expand...
Click to collapse
Are you sure this works? Have you done it?
It worked for a few hours, after that everything went back to the same issue. I moved to an asop rom and it is working just fine. I guess the problem is related with the lg rom
Has anyone noticed their music skipping? Poweramp/stock player. Its getting annoying as my g3 does it too. Is it an android problem or a phone issue? My phone is the h815; no root/bootloader is locked.
Update: I have emailed lg support and will hopefully get it dealt with. If its a phone fault I will just switch it for something else. This problem has persisted since the g3 and is just plain frustrating.
New update: I investigated my microsd card and have found there is a problem with it. When i transfer items from and to the card i get an io eror under Windows. I put my music onto a 64GB card and now the skipping appears to have disappeared. I was using a 128GB lexar card. I suppose the skipping could be from where the os cant read the file properly. It was doing it every minute or so.
v1ne said:
Has anyone noticed their music skipping? Poweramp/stock player. Its getting annoying as my g3 does it too. Is it an android problem or a phone issue? My phone is the h815; no root/bootloader is locked.
Update: I have emailed lg support and will hopefully get it dealt with. If its a phone fault I will just switch it for something else. This problem has persisted since the g3 and is just plain frustrating.
Click to expand...
Click to collapse
FWIW, since lollipop I've had random music glitches when playing over bluetooth. This goes back to my HTC M8 as well. 4.4.4 no issues.... lollipop, random skipping/distortion. Usually most noticeable when the screen turns off/locks
chrisokaly said:
FWIW, since lollipop I've had random music glitches when playing over bluetooth. This goes back to my HTC M8 as well. 4.4.4 no issues.... lollipop, random skipping/distortion. Usually most noticeable when the screen turns off/locks
Click to expand...
Click to collapse
Thanks for the response, I guess I'll just have to hope that the software developers find a way to deal with the issue. I'm glad its not tied to just lg.
chrisokaly said:
FWIW, since lollipop I've had random music glitches when playing over bluetooth. This goes back to my HTC M8 as well. 4.4.4 no issues.... lollipop, random skipping/distortion. Usually most noticeable when the screen turns off/locks
Click to expand...
Click to collapse
I use Dogcatcher for podcasts during my commute. I have noticed the audio dropouts with Wifidirect/Miracast as well. This seems to happen multiple times per minute. As stated, 4.4.4 had no issues on my prior SGS4.
sideone said:
I use Dogcatcher for podcasts during my commute. I have noticed the audio dropouts with Wifidirect/Miracast as well. This seems to happen multiple times per minute. As stated, 4.4.4 had no issues on my prior SGS4.
Click to expand...
Click to collapse
As I use Bluetooth streaming from my LG G4 everytime I get in the car, this problem really annoyed me. Like you, I had tried many different settings without luck. I noticed these issues mostly in Doggcatcher and Spotify, but also heard drops in waze and maps. My issue was due to the location settings.
In location settings, I disabled wifi and only enabled GPS. I also use quite a bit of Tasker and leave the screen dimmed while connected to Bluetooth as the mirracast that I hacked into my car won't display with the screen off.
The other setting that may help is set in a program called carhome ultra, https://play.google.com/store/apps/details?id=spinninghead.carhome which is a great car dashboard app. The setting will slow the GPS update rate. My phone is stock and unrooted.
I hope this fix works for you. If you have any questions, reply to this thread.
I've been using Ghostrace with a Polar H7 and Jaybird Bluebud X headphones. While running and listening to offline Google Play music, about 30-40 minutes into my run, the songs start to get cut short and a new one starts, then, eventually, everything freezes and I have to reset by holding the button. My ghostrace logs are recovered and I am able to get all my stats, but they are broken and not very useful. Also, doing this 3-4 times during a long run is REALLY counter productive. My songs, even from the beginning of a run, seem to not finish completely before it moves on to the next one. It is rather annoying when you are expecting your song to continue and it just stops mid way and a new one starts.
I've done a factory reset and re-downloaded all my music and it still seems to be happening. A
Any suggestions?
Getting worse now. Can only run about 10-15 minutes and it starts to happen and then freezes. Factory reset watch. Cleared cache on phone and redownloaded and installed everything. Still happening.
Hi, just trying to figure out whats causing this bug, though yours sounds different in that you have to reset. I've seen other reports of it just resetting on its own.
Anyway, what version of Ghostracer do you have? You can see on the watch, on the 3rd page down. Just wanting to find out if its a new problem I've created or if its something to do with the google play update the last month.
Cheers
Craig
cjkiller said:
Hi, just trying to figure out whats causing this bug, though yours sounds different in that you have to reset. I've seen other reports of it just resetting on its own.
Anyway, what version of Ghostracer do you have? You can see on the watch, on the 3rd page down. Just wanting to find out if its a new problem I've created or if its something to do with the google play update the last month.
Cheers
Craig
Click to expand...
Click to collapse
0.9.2
Don't really have a problem with Ghostracer. It seems to work fine. It appears to be a bluetooth issue (leaning this way since I started experiencing issues transferring files from my phone occasionally) or google play music issue since many times I haven't been using Ghostracer when the issue occurs.
Is it possible that sweat is the culprit? I have heard of people having problems with sweat during their runs messing up their SW3 - that's because although the SW3 is water-resistant, that applies to fresh water only, not salt-water like sweat. Try running with a sweat band under your watch and see if that solves the problem.
Colinmb said:
0.9.2
Don't really have a problem with Ghostracer. It seems to work fine. It appears to be a bluetooth issue (leaning this way since I started experiencing issues transferring files from my phone occasionally) or google play music issue since many times I haven't been using Ghostracer when the issue occurs.
Click to expand...
Click to collapse
Thanks for your info Colinmb, I was going crazy thinking I had broken something in the latest beta. So it looks like its a bluetooth problem created in the last update of the wear app/google play update, which came out around the 7th of November I think. Might make a post on the Sony site, see if anyone cares.
Problem solved with latest Google Play Services update.
2-3 times the phone has totally freezed for me so I had to restart it, same on my brother's razer. Anyone else having this problem.
I've had a few random freezes too. Mostly while in the Facebook app. Although all buttons became unresponsive.
kickassdave said:
I've had a few random freezes too. Mostly while in the Facebook app. Although all buttons became unresponsive.
Click to expand...
Click to collapse
Facebook isn't exactly the most stable right now. If I try to use the market page, guaranteed to freeze up and crash.
Happened to me today as well. Google framework supposedly crashed which caused a system wide freeze. Had to reboot the phone.
I couldn't say I've seen it freezing on me however it has randomly rebooted a few time so maybe have not seen it freeze up but when I went back to it the phone had restarted itself.
My Razer phone freezes 1-2 times a day. Sometimes I'm using the phone, and it gets unresponsive except for the lock-button, but I can never unlock the phone after that. Sometimes it just wont unlock.
Every time this happens I have to restart the phone.
I've had a couple random restarts as well..
After getting such a freeze it would be cool if you could go to Settings->Developer Settings->get bug report->Full bug report.
That will generate a zip which can be used for debugging. If someone uploads it, I can take a look.
After the latest update my phone will randomly lock up. The screen will go blank and the phone will just turn off. Yeah..
I have 2 issues I can't pin down that might be related:
1. Roughly 1 in 4 times I launch anything on Netflix (I only watch downloaded offline stuff), the phone will freeze and then instantly reboot. I'm not sure what causes it to make it reproducible, but after the reboot it's always fine. Haven't had issue with vlc.
2. So today I noticed more than usual the sound in the headphones (attached via the jack dongle) cutting out. Previous fix was to pull out dongle and reinsert and it was fine. This time no joy, in fact moving the dongle while the sound was working resulted in crazy distortion and when I tried to reboot I got a freeze.
In both cases the dongle might have been the culprit. Would be interested to see if others are freezing while using a dongle or not.
I have issues with IG freezing up pretty hard.
I have the same Netflix issue than you and it's very frustrating. The only thing that seems to slow this phone down is the thing it specialises in.. Netflix hdr hmmmm
TheCrazyLex said:
After getting such a freeze it would be cool if you could go to Settings->Developer Settings->get bug report->Full bug report.
That will generate a zip which can be used for debugging. If someone uploads it, I can take a look.
Click to expand...
Click to collapse
Hi my razer phone keeps randomly rebooting I have a bug report u could look at if that ok thanks
Siliconred22 said:
Hi my razer phone keeps randomly rebooting I have a bug report u could look at if that ok thanks
Click to expand...
Click to collapse
Sure I can.
TheCrazyLex said:
Sure I can.
Click to expand...
Click to collapse
https://drive.google.com/file/d/1Xk4y4rsEZPpbO5rt7HjPp7pGEWIzmCVa/view?usp=drivesdk
Thanks
kickassdave said:
I've had a few random freezes too. Mostly while in the Facebook app. Although all buttons became unresponsive.
Click to expand...
Click to collapse
For me snapchat freezez my phone temporary
Has anyone experiencing the unresponsive screen / freezing problems with the Razer phone (first phone) found a solution that prevents the freezing from recurring?
Rebooting the phone via the Volume up + Power buttons will restart the phone, but that is not a fix of the core issue.
Hi, anyone has this issue with pixel 6 pro. It only happens on video from YouTube and very intermittent. Does not happen to the same video. Have not seen it in full screen or on other apps. Very strange bug or is it hardware issue in which case I should get a replacement
wkJason said:
Hi, anyone has this issue with pixel 6 pro. It only happens on video from YouTube and very intermittent. Does not happen to the same video. Have not seen it in full screen or on other apps. Very strange bug or is it hardware issue in which case I should get a replacement
Click to expand...
Click to collapse
I'd suggest to use safemode and see if it still pops up then, in that case I'd contact Google. Of course you could always try a factory reset, but that's a heckload of trouble and wasted hours...
Morgrain said:
I'd suggest to use safemode and see if it still pops up then, in that case I'd contact Google. Of course you could always try a factory reset, but that's a heckload of trouble and wasted hours...
Click to expand...
Click to collapse
The hard part is that it happens only once a day or so that I struggle to capture it. So I'd probably have to run on safe mode for a long while, I'll see if I can get Google to replace. Cheers
I've never had that, I'd RMA that if I were you!
wkJason said:
Hi, anyone has this issue with pixel 6 pro. It only happens on video from YouTube and very intermittent. Does not happen to the same video. Have not seen it in full screen or on other apps. Very strange bug or is it hardware issue in which case I should get a replacement
Click to expand...
Click to collapse
I definitely had that happen last week when I was watching Youtube! This was after a factory reset too so I wasn't sure what was happening. Same exact thing, lines flashed across the screen just like yours. I have not seen it happen since or perhaps I haven't been watching enough videos on the phone since.
Have you contacted support, and what did they say? I'm kind of scared to contact them with all the outsourcing now and other stories I've been seeing about them not being as helpful as they used to be.
selayan said:
I definitely had that happen last week when I was watching Youtube! This was after a factory reset too so I wasn't sure what was happening. Same exact thing, lines flashed across the screen just like yours. I have not seen it happen since or perhaps I haven't been watching enough videos on the phone since.
Have you contacted support, and what did they say? I'm kind of scared to contact them with all the outsourcing now and other stories I've been seeing about them not being as helpful as they used to be.
Click to expand...
Click to collapse
I also had this problem happen only once, watching a youtube video. maybe it can be a software glitch?
iliya8801 said:
I also had this problem happen only once, watching a youtube video. maybe it can be a software glitch?
Click to expand...
Click to collapse
I'm not sure but am wondering the same thing. I was not able to get a hold of Google support but will try after the new year. If the OP can see it happening randomly I bet it is happening randomly for us too but we haven't caught it again. It looks like those old CRT TV's. I unfortunately was not able to get screen recorder open in time to capture when it was happening.
selayan said:
I'm not sure but am wondering the same thing. I was not able to get a hold of Google support but will try after the new year. If the OP can see it happening randomly I bet it is happening randomly for us too but we haven't caught it again. It looks like those old CRT TV's. I unfortunately was not able to get screen recorder open in time to capture when it was happening.
Click to expand...
Click to collapse
There is no need to record your screen. you can send google the op recording
I hope google will fix this phone.. I guess that is what you get for being a Tensor early adopter.
I just had this happen too for the first time, happened to quickly to get any recording of it. Also on YouTube as I was adding a video to my watch later. Are you using Vanced by any chance? Maybe it's just the software glitch with that?! Hope there's no hardware fault going on here...
cd993 said:
I just had this happen too for the first time, happened to quickly to get any recording of it. Also on YouTube as I was adding a video to my watch later. Are you using Vanced by any chance? Maybe it's just the software glitch with that?! Hope there's no hardware fault going on here...
Click to expand...
Click to collapse
I am using the regular Youtube app since I pay for premium. I don't think its related to any app as the OP said it also happened on other videos.
Also have this happen to me somewhat often (once or twice a day), but it's only ever in the youtube app. I'm using the YouTube vanced app and It's never happened in any other app.
kooper100 said:
Also have this happen to me somewhat often (once or twice a day), but it's only ever in the youtube app. I'm using the YouTube vanced app and It's never happened in any other app.
Click to expand...
Click to collapse
Interesting.....let's hope a fix is on it's way at some point...
Have you guys noticed a graphical glitch in Google photos? When in landscape and the video is paused and you scroll up from the bottom of the screen for your settings, a glitch appears!
It was first mentioned in Reddit.
I've had the same thing, but it appears at the bottom of the screen (it's happened a few times, maybe 5 or 6) - and for mine it was about an inch high. It was really odd - never seen a glitch like that before. usually you can tell if it's the display or software but this was very similar to op's - and it stayed for like 10 seconds. using Brave Browser, not watching a video (pixel 6 pro on december build)
YES YES YES! Thank you for the post, OP!
This wasn't an issue till about five days ago and it only occurs in the YouTube application! It's difficult to reproduce, but usually having a video running, opening the comments section then successively minimizing and maximizing the video (in Portrait mode) can trigger this error.
I suspect it has something to do with a change in refresh rate, since this particular change causes just that.
It's not annoying to the point I have considered turning the phone back, but it's mildly concerning especially since the first time it occurs, you're unsure whether it's a hardware or software issue.
Same here with YouTube Vanced in the exact same Spot, never seen in another app
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