Stock ROM, no root. No in call audio? - T-Mobile Samsung Galaxy S II SGH-T989

Hey guys. So yea I recently just got my replacement phone two days ago. Tmo pushed an update to my phone, and now I lost my in-call audio. The weird thing is my mic works, rendering me only able to talk on speakerphone. Which is embarrassing around my friends haha. So yea I guess I have a few questions. 1) anyone know what the **** happened and how I can fix it? 2)Should I just root it and flash a newer, better ROM? Any help is appreciated! Thanks in advance

If it's completely stock why not just call tmobile
Sent from the darkside of the galaxy

My phone is rooted with dark side beta 5 and I just got done going to the same issue just try a reboot it a few times see if it works it's not back to reset it and see if that works and if not then I will just take it back
Edit: also going to your settings then applications then all scroll down the phone and clear data if that works
Sent from my SGH-T989 using xda premium

churnedrock said:
Hey guys. So yea I recently just got my replacement phone two days ago. Tmo pushed an update to my phone, and now I lost my in-call audio. The weird thing is my mic works, rendering me only able to talk on speakerphone. Which is embarrassing around my friends haha. So yea I guess I have a few questions. 1) anyone know what the **** happened and how I can fix it? 2)Should I just root it and flash a newer, better ROM? Any help is appreciated! Thanks in advance
Click to expand...
Click to collapse
Have you tried a battery pull? You would be amazed that a fresh reboot fixes. If that doesn't work get a replacement. Don't bother rooting a improperly working phone.....
Sent from my SGH-T989 using XDA Premium; powered by the Darkside.

Related

[Q] randomly muted

ok, i am really hoping someone can help me out here. so ever since froyo came out i have been having weird call problems, i will be on a phone call and randomly it will mute me. the mute button won't be activated and the only way to fix the problem is to toggle the speakerphone on/off. now i have tried several roms (syndicate, bonsai, ace) and they all have the same problem. i recently tried ace and it worked fine for a couple of days and then suddenly it did it this morning. i have also swapped out my phone and it still does it!
some people suggested playing with the voodoo sound options and none seemed to work.
if anyone has had this issue or knows of things i could try i would appreciate it extremely. this problem is driving me insane (along with all my friends who it constantly happens to while on the phone with me.)
thanks!
Moved to Q&A.
It could be a manufacturer defect? Does it happen on stock?
thegnargnarshredder said:
It could be a manufacturer defect? Does it happen on stock?
Click to expand...
Click to collapse
Only for about a day. I could try it longer. Wouldn't swapping the phone like I did cover a phone defect though?
This use to happen to me back on the DK28 build even DI18 I think but haven't seen it since official EB13 and even on EC05 now. That's weird. Did it start all of a sudden or has it been an ongoing problem? When did you get your phone? Oh wow you said it's a new one? Refurbished? WHen you got your new phone did you restore a backup from your old phone or start fresh?
phynias said:
ok, i am really hoping someone can help me out here. so ever since froyo came out i have been having weird call problems, i will be on a phone call and randomly it will mute me. the mute button won't be activated and the only way to fix the problem is to toggle the speakerphone on/off. now i have tried several roms (syndicate, bonsai, ace) and they all have the same problem. i recently tried ace and it worked fine for a couple of days and then suddenly it did it this morning. i have also swapped out my phone and it still does it!
some people suggested playing with the voodoo sound options and none seemed to work.
if anyone has had this issue or knows of things i could try i would appreciate it extremely. this problem is driving me insane (along with all my friends who it constantly happens to while on the phone with me.)
thanks!
Click to expand...
Click to collapse
p3dr0maz said:
This use to happen to me back on the DK28 build even DI18 I think but haven't seen it since official EB13 and even on EC05 now. That's weird. Did it start all of a sudden or has it been an ongoing problem? When did you get your phone? Oh wow you said it's a new one? Refurbished? WHen you got your new phone did you restore a backup from your old phone or start fresh?
Click to expand...
Click to collapse
i started fresh, except for a couple apps i restored settings for. but i didn't restore any system stuff. this happened right after froyo update for me. at first i thought it was a voodoo thin, but ive tried genocide with the updated voodoo, plus how can i be the only one having this problem. it makes no sense to me.
i guess i could try stock, but i mean i really don't want to run stock....ugh.
---oh new phone was straight from sprint about a week ago.
This is happening to me as well. I'm stock rooted froyo with all stock apps still in place. Very annoying. I never had this issue before the froyo update.
Anyone know of a fix for this yet?
I'm about to take a B.F.H. and "fix" the phone. My epic is doing this on every call I recieve or make.
Anyone have any ideas? I can't deal with this much longer. Really want to smash the phone. Guess I'll unroot and take it into bb or sprint...
iTbagdUrMac said:
Anyone have any ideas? I can't deal with this much longer. Really want to smash the phone. Guess I'll unroot and take it into bb or sprint...
Click to expand...
Click to collapse
yeah i got a new phone and it made no difference. good luck though!

[Q] Caller Can't Hear Me

This has been happening on my Epic 4G for awhile now and it's really frustrating. I'm pretty sure this hasn't been happening the whole time I've owned the phone, but at this point it's hard to really remmber.
Basically, when I make or receive a call, within a couple\few minutes of the phone call the caller suddenly can't hear me - this happens whether it's using the phone normally, in speakerphone mode, or even a headset. As soon as it happens and the other caller starts the "Hello? Are you still there?" I can fix it by toggling the speaker on and off (or off and on) and it fixes it - but it can suddenly start again at anytime...couple of minutes later, five minutes later, etc.
Right now I'm slowly removing apps from my phone after every call this happens on - my goal is to determine if a particualr app is confusing my phone. I don't think it's the ROM or modem I'm using (Frozen 1.2, EC05) as I did a stock flash and flashed to those just recently and others aren't having the same problem. I DID restore some data so if I can't narrow down an app that's causing it, not restoring any data is my next option (but even more time consuming to figure out specifically which data is causing issues).
I'm pretty sure the phone hasn't always done this so I don't want to exchange the phone considering I don't have any other issues and I think this is software, not hardware related. Has anyone experienced anything similar to this?
Have you tried switching Roms, I have this same problem on EC05 when I moved to gingerbread it stopped happening.......
Do you voodoo installed?
Sent from my SPH-D700 using XDA App
I was having the same problem with EF02 and the EF02/EF10 modems. I switched back to the EC05 modem and haven't had the problem since (knocking on wood)...
Sent from my Transformer TF101 using Tapatalk
Try ee03 modem..
Sent from my SPH-D700 using Tapatalk
masaidjet said:
Have you tried switching Roms, I have this same problem on EC05 when I moved to gingerbread it stopped happening.......
Do you voodoo installed?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I do have Voodoo installed (since it comes with Frozen 1.2). I haven't tried switching ROMs yet but I have started looking again (I was pretty content with Frozen but if no one had a similar issue and changing the modem doesn't work then a ROM switch is my next try).
Thanks to others who suggested changing modems - I'm going to do that now and see if EE03 fixes this....*crosses fingers*
evancg said:
I do have Voodoo installed (since it comes with Frozen 1.2). I haven't tried switching ROMs yet but I have started looking again (I was pretty content with Frozen but if no one had a similar issue and changing the modem doesn't work then a ROM switch is my next try).
Thanks to others who suggested changing modems - I'm going to do that now and see if EE03 fixes this....*crosses fingers*
Click to expand...
Click to collapse
Go into you Voodoo sound settings and change recording setting to Original. Shoul fix your issue.
Sent from my SPH-D700 using XDA App
Sure you are not hitting the mute button by accident? Sounds dumb but I've done that before.
Blankrubber said:
Go into you Voodoo sound settings and change recording setting to Original. Shoul fix your issue.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I have the SAME EXACT PROBLEM and just like the OP it hasn't always been like that, did this work for you?
Sent from my rooted, suited, & booted Epic 4G kno dat!
I was having the same issues so I just applied this. People couldn't hear me on speakerphone at all...seriously. hopefully this helps. Thanks for the tip
Sent from my SPH-D700 using XDA App
evancg said:
Basically, when I make or receive a call, within a couple\few minutes of the phone call the caller suddenly can't hear me - this happens whether it's using the phone normally, in speakerphone mode, or even a headset. As soon as it happens and the other caller starts the "Hello? Are you still there?" I can fix it by toggling the speaker on and off (or off and on) and it fixes it - but it can suddenly start again at anytime...couple of minutes later, five minutes later, etc.
Click to expand...
Click to collapse
Yes! Mine started doing this a couple months ago, and I resolve it exactly the same way (though I have to hit the volume button once, either up or down, then toggle speaker on then off). It's definitely not the ROM because I've had it with both Froyo and GB ROMs. Unfortunately, I haven't found any other solution, yet. I'm hoping it will go away with official GB, but I have no real reason to think it will work. I'm going to play around with the Voodoo sound.
edonnelly said:
Yes! Mine started doing this a couple months ago, and I resolve it exactly the same way (though I have to hit the volume button once, either up or down, then toggle speaker on then off). It's definitely not the ROM because I've had it with both Froyo and GB ROMs. Unfortunately, I haven't found any other solution, yet. I'm hoping it will go away with official GB, but I have no real reason to think it will work. I'm going to play around with the Voodoo sound.
Click to expand...
Click to collapse
you guys shouldn't be having this problem make a backup then odin to ec05 stock and check if you still have the issue if you do just take it to sprint and show the tech your problem they should fix it or get you a replacement phone.
I have the same issue. I am completely stock. It usually happens 10 to 15 minutes into a phone call. I've already called sprint, taken it to a store but only reflashed the os, and I just recently spoke to someone on chat, who said the problem has been solved. If it happens again should I get a replacement phone?
Blankrubbers fix actually worked for me
Sent from my SPH-D700 using XDA App
steviee7 said:
you guys shouldn't be having this problem make a backup then odin to ec05 stock and check if you still have the issue if you do just take it to sprint and show the tech your problem they should fix it or get you a replacement phone.
Click to expand...
Click to collapse
I had this problem as well. I odinned stock and problem solved. Now I'm back on bonsai with no problems.
Edit: I just noticed that I don't have voodoo sound installed, I know that I used to, maybe deleting that solved my problem and not odinning back to stock.
Sent from my SPH-D700 using Tapatalk
evancg said:
This has been happening on my Epic 4G for awhile now and it's really frustrating. I'm pretty sure this hasn't been happening the whole time I've owned the phone, but at this point it's hard to really remmber.
Basically, when I make or receive a call, within a couple\few minutes of the phone call the caller suddenly can't hear me - this happens whether it's using the phone normally, in speakerphone mode, or even a headset. As soon as it happens and the other caller starts the "Hello? Are you still there?" I can fix it by toggling the speaker on and off (or off and on) and it fixes it - but it can suddenly start again at anytime...couple of minutes later, five minutes later, etc.
Right now I'm slowly removing apps from my phone after every call this happens on - my goal is to determine if a particualr app is confusing my phone. I don't think it's the ROM or modem I'm using (Frozen 1.2, EC05) as I did a stock flash and flashed to those just recently and others aren't having the same problem. I DID restore some data so if I can't narrow down an app that's causing it, not restoring any data is my next option (but even more time consuming to figure out specifically which data is causing issues).
I'm pretty sure the phone hasn't always done this so I don't want to exchange the phone considering I don't have any other issues and I think this is software, not hardware related. Has anyone experienced anything similar to this?
Click to expand...
Click to collapse
speak up i can't hear you
Sadly even after changing modems and making the adjustment in Voodoo Control I still have the same problem. Going to uninstall Voodoo all together and see if that resolves anything.
I just discovered that I'm having the same problem after I Odin'd back to stock EC05 for a different reason. So, EC05 and EC05 modem, and I'm having a problem that I didn't think I was having before I tried EF02.
Could something have been changed that going back to EC05/EC05 modem didn't resolve?
Sent from my Transformer TF101 using Tapatalk
evancg said:
Sadly even after changing modems and making the adjustment in Voodoo Control I still have the same problem. Going to uninstall Voodoo all together and see if that resolves anything.
Click to expand...
Click to collapse
This problem is not generated by Voodoo. I have a stock Epic (rooted) and have never had Voodoo installed on my device and I have intermittently had this problem in the past (haven't seen it for a while, though). My friend has an Epic (never rooted) and also has this problem.
About the only thing I've heard that people have said fixes this is to wipe cache and dalvik and then flash something using Odin. Stock or custom I don't think matters.
As others have noted, uninstalling Voodoo didn't fix it for me. I think what must be causing this is everytime I wipe and install a clean ROM I restore some data through TiBackup and SOMETHING I'm restoring is causing this. Guess I'll just have to wipe and be very careful about what I'm restoring.
This might be completely random, but by chance did other people that experience this problem happen to install NZBAir?

Can't hear person during call & person can't hear me.

Hello and thank you in advance to all. I have a t989,
I run AOKP Galaxysbean V_12
KKO Kernel Governor is Smartass V2 and I/O is deadline
UVLI4 Radio
Problem: I know for a fact this is not a hardware problem, because I have went through 3 phone replacements because of stupidity and learning how to root phone, flash roms, yada, yada, etc. And with each of these phones this persistent problem occurs where all of the sudden at any given time, I will go to make a call and nothing. I can't hear the ring of another person's number, my voicemail, etc. The person does get the call, and when they answer, I still cannot hear them, and they cannot hear me.
Resolution: Ways I have fixed this before are with the first and second phone I flashed over a new radio, (previously UVLE1, UVLH1, 4G Blaze) and it fixed the calling upon reboot. Also I had flashed custom roms, or restored previous Nandroid backups and it worked again. (Little annoying doing this every 3 or 4 days. Though today, this happened with my newest phone, and flashing a radio did not work nor did restoring a Nandroid. This time I had to flash a new custom rom, then it worked. Then I flashed back over the Nandroid and it still works as of now.
Question: Could this be because of the kernel? Or the rom?
deleted
same here
Me and my wife have the same issues. We both have GS2s but hers is stock unrooted and mine is running CM10.1. Been dealing with Tmobile for months without success, swapping out cut down on how often its happening but did not fix it. Tmobile is stumped, very annoyed by this issue.
Not sure what's causing the problem but it seems jellybean 4.2 has fixed this issue. Try flashing AOKP 4.2 and make sure noise suppression is enabled and call this number 9143388802. The third option is an echo test and fourth option let's you record a playback to listen to how you sound. If you sound normal and people are still complaining then its their phone.
Sent from my SGH-T989 using xda app-developers app
I've come to the conclusion that its a rom problem because for me it happens with only certain roms. Ive tried all the rom kernel combinations and different radios but the only fix I've found is to retire that particular rom, no matter how good it is. Smoothness aint gonna get the cops or the fireman to your house. The only roms that have worked for me as far as call quality are, for some reason all of TheLastSidekick's Kangs, Darkside evolution 3, Sky Jellybean, Rushing's Bulletproof,and both of the 10.1 variants we have. The strange thing is I can't recall any call quality issue's when flashing roms from the Skyrocket thread. For instance I get the worst call quality ever using Jedi Jelly, but I'm crystal clear using Embryo from the Skyrockets thread, so much so I wont even try our version of the same rom.
I blame T-Mobile network. This would happen to me all the way back to my old flip phones. Every other call or so would do this. I've always put up with it cuz I like T-Mobile customer service.
Sent from my SGH-T989 using xda app-developers app
bonetweeter122 said:
I blame T-Mobile network. This would happen to me all the way back to my old flip phones. Every other call or so would do this. I've always put up with it cuz I like T-Mobile customer service.
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
I wouldn't go that far because I never had a problem on the Sensation no matter what rom I was using. I blame sammy
You know.. Now that I think about it.. My old flip phones were Samsung! Lil..
Sent from my SGH-T989 using xda app-developers app
I actually just realized this problem persisted when I would turn on the phone and try to make a phone call to quickly. After becoming aware of this. I turned the phone off and allowed it to fully boot back up, and it worked again.
deleted
WatchGintama said:
I can confirm that this is the problem. I rebooted my phone, called someone right away, and couldn't hear anything. Next I let it load for 40 seconds after boot, and I can hear fine.
Now we have to tell t-mobile this.
Click to expand...
Click to collapse
This is not the issue, it also happens to phones that have been on for minutes/hours/days.
Is there any updates on this issue? My wife is having this problem on her phone, and it seem like it's been getting worse...
gwuhua1984 said:
Is there any updates on this issue? My wife is having this problem on her phone, and it seem like it's been getting worse...
Click to expand...
Click to collapse
I found out with my problem. It was when I tried to make a call to soon. It would do this. As long as I have let the phone load for a minute or two after boot, I haven't had any more problems. My problem may be different from yours tho. Hope this helps.
I'm having this issue, and its not from calling too quick after a boot.
It came on out of the blue the evening of March 6 ...
I have the Tmob phone but it's unlocked and I'm using a Straight Talk AT&T SIM, connected to the AT&T network in Sierra Vista, AZ.
Ok... I need help. I am such a novice at this stuff but I find myself so very interested in the world of root, and the freedom that it brings. Basically my entire knowledge of computers..... Is Android, and worse than that, I'm self taught... Please don't run!! I'm a super quick study. Ok now to my problem, I started off rooting my T 989 surprisingly enough with absolutely no issues at all, or at least that I could tell. Ran beautiful and super smooth, then I went app hoarding and installed A fonts package installer, opened it, it installed about 85 prcnt. done and crashed. Never made it back. The novice, and the dumbass in me, FREAKED! and did an uneducated, no experience attempt to make recovery....... 4 times needless to say that I COMPLETELY wiped the entire phone. I had a friend bless me and show me a thing or two and I successfully managed to flash one of your Roms to it and I must tell you that I supremely thankful to all who n these projects.... MAD RESPECT to all of you. So the one issue I am clearly having is everyone I speak to says I sound like I'm on speaker or just can't generally hear me. Been through the settings a couple of times and I am pretty sure that I have them correct, and I have not touched anything that I wasn't sure about, and I definitely have completely refrained from pimpin my kernel. I really just need someone who can spend a little time setting me straight on some unfamiliars. Also just have a few stupid questions that won't be the least bit stupid after I get them answered. Any time any one can lend would be greatly appreciated and someone's good deed for the day. Thanks for allowing me to vent guy's
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
---------- Post added at 05:03 AM ---------- Previous post was at 04:54 AM ----------
And no, issue definitely is not exclusive to happening on reboot, mine has been that way ever since flashing, and on every call. But I can hear the other end perfectly......
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
neilc300 said:
Ok... I need help. I am such a novice at this stuff but I find myself so very interested in the world of root, and the freedom that it brings. Basically my entire knowledge of computers..... Is Android, and worse than that, I'm self taught... Please don't run!! I'm a super quick study. Ok now to my problem, I started off rooting my T 989 surprisingly enough with absolutely no issues at all, or at least that I could tell. Ran beautiful and super smooth, then I went app hoarding and installed A fonts package installer, opened it, it installed about 85 prcnt. done and crashed. Never made it back. The novice, and the dumbass in me, FREAKED! and did an uneducated, no experience attempt to make recovery....... 4 times needless to say that I COMPLETELY wiped the entire phone. I had a friend bless me and show me a thing or two and I successfully managed to flash one of your Roms to it and I must tell you that I supremely thankful to all who n these projects.... MAD RESPECT to all of you. So the one issue I am clearly having is everyone I speak to says I sound like I'm on speaker or just can't generally hear me. Been through the settings a couple of times and I am pretty sure that I have them correct, and I have not touched anything that I wasn't sure about, and I definitely have completely refrained from pimpin my kernel. I really just need someone who can spend a little time setting me straight on some unfamiliars. Also just have a few stupid questions that won't be the least bit stupid after I get them answered. Any time any one can lend would be greatly appreciated and someone's good deed for the day. Thanks for allowing me to vent guy's
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
---------- Post added at 05:03 AM ---------- Previous post was at 04:54 AM ----------
And no, issue definitely is not exclusive to happening on reboot, mine has been that way ever since flashing, and on every call. But I can hear the other end perfectly......
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
Just leave me some thanks. Under your phone settings, there should be a noise surrpression box. Make sure it is check marked. Every time I do that people have said I sound better. What do you want to do? Change it back to custom rom? P.S. ALWAYS MAKE A NANDROID BEFORE YOU DO ANYTHING.. ALWAYS ALWAYS ALWAYS!.. Google will solve many questions too. If nothing helps or you need to be walked through some processes, message me.
Enable noise suppression in phone settings. Fixed my problem.
[ NEXUS⁴ / VANILLA ROOTBOX / APEX PRO / TAPATALK ]
dEris said:
Enable noise suppression in phone settings. Fixed my problem.
[ NEXUS⁴ / VANILLA ROOTBOX / APEX PRO / TAPATALK ]
Click to expand...
Click to collapse
I'm running cm10.1 nightlys as and I cannot find that setting.
Trbobuick said:
I'm running cm10.1 nightlys as and I cannot find that setting.
Click to expand...
Click to collapse
Open phone dialer, menu settings, and it's in there.

[Q] Brand new Galaxy S3 mic not working?!?!? Not even a day old.

Okay so my galaxy s3 i just got it replaced because i bricked my old one. Now i got my new one yesterday and it was all working and everything. But then like the firmware updated & now the mic don't work. In phone calls & google search anything to do with voice nothing. But it did work before the firmware update. Now i have tryed turning off the noise reduction and my Turn off all sounds settings is unchecked. Now i was about to root/flash my phone to 4.2.2 But i was just seeing if there is anything i can try else to fix it now. Cause i wasn't tryin to flash it today & i don't want too if my mic won't work on the new flashed one. So Any help??
Take it back before you do anything to it. And please read and learn a lot more before you brick a second device.
Sent from the future via Tapatalk 4
edfunkycold said:
Take it back before you do anything to it. And please read and learn a lot more before you brick a second device.
Sent from the future via Tapatalk 4
Click to expand...
Click to collapse
Couldn't have said it better myself.

Random sluggish performance that requires reboot?

Hello everyone. I've been experiencing a problem lately that has me scratching my head. The phone for no reason and at random times because super sluggish like the frame rate or something is super low.. It seems to be most apparent in the launcher.. It happens at random even if the phone is cool or hot. Happens on touchwiz launcher as well as nova launcher.. Clearing ram and open apps doesn't work... The only thing that makes the phone go back to normal is a reboot. This also happens on any custom ROM. With stock or custom kernel.. So.is this a CPU hardware problem? Has anyone else had this happen? It's already been happening quite often and its becoming annoying. Factory resets don't solve it either as it comes back randomly. If anyone can shed some light please do.
Sent from my GT-I9505 using xda app-developers app
pezlomd said:
Hello everyone. I've been experiencing a problem lately that has me scratching my head. The phone for no reason and at random times because super sluggish like the frame rate or something is super low.. It seems to be most apparent in the launcher.. It happens at random even if the phone is cool or hot. Happens on touchwiz launcher as well as nova launcher.. Clearing ram and open apps doesn't work... The only thing that makes the phone go back to normal is a reboot. This also happens on any custom ROM. With stock or custom kernel.. So.is this a CPU hardware problem? Has anyone else had this happen? It's already been happening quite often and its becoming annoying. Factory resets don't solve it either as it comes back randomly. If anyone can shed some light please do.
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
I would contact T-Mobile it could be a phone problem if you are seing it after an Odin back to stock. That would be my only suggestion is an Odin back but since you already did that I would see about getting the phone switched out
Sent from my GT-I9505G using Tapatalk 4
byron1985 said:
I would contact T-Mobile it could be a phone problem if you are seing it after an Odin back to stock. That would be my only suggestion is an Odin back but since you already did that I would see about getting the phone switched out
Sent from my GT-I9505G using Tapatalk 4
Click to expand...
Click to collapse
How could I prove to them that this is worthy of a warranty replacement? I can't seem to reproduce the problem.. It just happens..I thought Odin would solve the problem too but then it just randomly happened
Sent from my GT-I9505 using xda app-developers app
pezlomd said:
How could I prove to them that this is worthy of a warranty replacement? I can't seem to reproduce the problem.. It just happens..I thought Odin would solve the problem too but then it just randomly happened
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
Explain to tmobile what's happening and let them know you want a new device. they are very easy to work with and tmobile won't make you prove anything. Ive been with tmobile for ten years now. Trust me they are easy to work with if you explain the situation and let them know it clearly interferes with your ability to use the device as it should be used. You should have ZERO problems with returning the device. By the way sounds like your device DOES have serious problems so id call tmobile as soon as possible. They MIGHT try trouble shooting it FIRST as this is procedure they HAVE to follow simply let them know after trouble shooting that your issue IS STILL PRESENT and they will exchange your device for a new one without issue...so call them asap. You won't have any trouble. You will see. They are very EASY to work with so NO WORRIES. Call and get your device exchanged NOW. Hope this helps you out. I've had a LOT of expirence working with tmobile. It won't be a problem. Youll see. Best wishes to you and hope you get this matter resolved today.
realsis said:
Explain to tmobile what's happening and let them know you want a new device. they are very easy to work with and tmobile won't make you prove anything. Ive been with tmobile for ten years now. Trust me they are easy to work with if you explain the situation and let them know it clearly interferes with your ability to use the device as it should be used. You should have ZERO problems with returning the device. By the way sounds like your device DOES have serious problems so id call tmobile as soon as possible. They MIGHT try trouble shooting it FIRST as this is procedure they HAVE to follow simply let them know after trouble shooting that your issue IS STILL PRESENT and they will exchange your device for a new one without issue...so call them asap. You won't have any trouble. You will see. They are very EASY to work with so NO WORRIES. Call and get your device exchanged NOW. Hope this helps you out. I've had a LOT of expirence working with tmobile. It won't be a problem. Youll see. Best wishes to you and hope you get this matter resolved today.
Click to expand...
Click to collapse
I'll have to agree here. I've had many issues over the years (anyone remember the LG G2X?), and they will stand by you. Sometimes you have to squawk loudly, but they want you to be happy...
Unlike Sprint.....I hate Sprint
Edit: If you're not happy with their response, just escalate it to Customer retention...they have the real power.
I had bad lag when I was trying to text, send an email, or anything involving using the keyboard. I flashed a ROM thinking that would take care of the issue . It didnt, still had hang ups and lag. I flashed back to stock and received a new phone and havent had an issue yet.

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