Develop Bugs

The story of me and my HTC Desire

After some negotiating with my girlfriend I decided I’d buy an Android phone, an HTC Desire from PDAShop.be, where I’ve bought my previous HTC Touch 3G.
As always, the delivery of the phone was quick and soon I unpacked the phone and started playing around with it. I improrted contacts from SIM to phone and linked them to Facebook and Twitter contacts. Piece of pie. I also installed some apps and games from the Android Market (no paid apps here in Belgium, yet) and fiddled around with them, as I also did with various settings in the HTC Sense UI.
After a few hours playing with the phone, I went outside with the phone in my back pocket of my jeans, and I heard the HTC startup again. I thought that somehow I managed to press the power button by accident. Nope, the phone restarted several times on different occasions.
When I went to sleep, the phone was on and the battery was almost charged to 60%. The next morning, 8 hours later, the device was turned off and when I charged it via USB on the PC, the battery was fully drained… 0%!
I then called HTC support, and the kind person on the other end of the line listened to my story and told me I needed a hard-reset of the device. From the mail he sent me:
With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button. 2. Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button. 3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER. 4. When asked to confirm, press VOLUME UP
Click to expand...
Click to collapse
I tried that, but the phone just wouldn’t complete the hard-reset. So I called PDAShop and they told me that I could bring the phone in. I removed my SIM from Mobile Vikings and put it in my other phone and drove to them.
To my amazement the guy at the shop managed to hard-reset (without a SIM) the device, and stress-tested it with some rapid movements, changing styles in the UI, setting up a Live-wallpaper. The device didn’t freeze… So I drove back to home.
I put my SIM back in, and voila… the device started to hang on me again. I even tried the hard-reset with the SIM with no luck whatsoever. I contacted PDAShop again and the same person helped me further. He said I can send the phone back to them and they will replace it with a new one…
I really hope this isn’t becoming some part of long tragedy waiting to happen. I really want to enjoy this Android phone, as I am fed up with the current status of Windows Mobile on my brilliant HTC Touch 3G.

Hey
Sorry to heard your story, you must be very unlucky :/ . If it's of any comfort, my desire has a mobile vikings sim in it aswell and functions excellent, so it's probably a faulty model.

Sorry for you, it's probably a faulty device or a faulty ROM, either way, my phone and the ones of multiple other person works fine so keep hope!

I would advise you to recontact Coolbleu (aka pdashop) and tell them that you went there they did reset it and tested it but that it didn't fix the problem. I would be surprised if they wouldn't offer to give u a new one. (I bought several phones at coolbleu and I've always been happy with after sale support) BTW I'm also using Mobile Vikings (but on HTC Legend) and I don't have any problems with it at all.

@JonasDroid & @Cooki3s:
Good to know that, because the person at coolblue received some disturbing calls from people with MobileVikings SIM cards. How old are your SIM cards?
@All Thanks for the support, I really hope my next Desire will be somthing that I can actually enjoy
Will keep you posted.
Cheers!

I tried a hard reset again, but without a SIM and SD card inserted. This seemed to work.
I then did go through all the settings in the wizard and rebooted. Then I shut it down, inserted to SD again and I went into Settings > SD and Storage, unmounted the card, formatted it, and rebooted the phone. I stress-tested it for a while, and then I shut it down, inserted my SIM and it still works.
Could it be that some corrupt data on the card caused the instant reboots and faulty hard-resets?
I'm going to charge my phone and test it throughout the day to see if it still hangs/reboots on its own. Fingers crossed!
EDIT:
I spoke too soon... a few minutes later and the device was shut down when I tried to bring the screen back up. Now it reboots until it hangs itself... I don't hear the startup-sound either when it come to "Quitely Brilliant"
The phone will be sent back to pdashop!
Edit2:
I narrowed the problem down to a device-specific issue... It shuts down/freezes/reboots randomly even when no SIM and no SD card are in the device... I really hope the next device I'll receive doesn't have these issues

Have you got any apps installed on it? If so what? I had issues with some apps that changed the APN when the internet wasnt being used.

its a faulty device

langers1 said:
Have you got any apps installed on it? If so what? I had issues with some apps that changed the APN when the internet wasnt being used.
Click to expand...
Click to collapse
No external apps installed since first hard reset
dexteral said:
its a faulty device
Click to expand...
Click to collapse
That's what I thought also

Hey,
My SIM dates from early January this year.

I love my desire
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I bought it unlocked no problems.

jimlad said:
I love my desire
I bought it unlocked no problems.
Click to expand...
Click to collapse
Very usefull and mature. We all thank you for enlightening us!

Power Button not working all of a sudden

Hello. I posted something in the ICS thread since I thought it was an ICS issue but... it seems the power button in my 4G Touch has suddenly stopped working. The phone rebooted randomly and then the key just won't register. It doesn't go to sleep, or turn back on or anything. Heck, I even did a factory reset (its a stock ICS) to see if that resolved the issue and no... No go. The button click so it doesn't feel like its broken or anything, though it has a good cover.
What could have happened? Is it ICS related or did it just... stop working? =/

i had the same problem with my og epic....the button was clicking but it wasnt working...took the phone to sprint and they replaced the phone...i guess it was from too much flashing...lol...after that i started using quickboot...
Sent from my SPH-D710 using Tapatalk

Literally just had this issue. I thought it was from AOKP, but turns out it was just hardware. Sprint couldn't fix it for me so had to get a replacement. The button was just broken on the inside.
Sent from my SPH-D710 using xda app-developers app

I just had this issue today actually. The button wouldn't register any presses and my phone kept turning off. Couldn't lock the screen.
Sent from my Nexus 7 using xda app-developers app

Common problem with this phone. The one year warranty, which everyone is still covered under, covers it. Take it into a sprint corporate store for help.
Sent from my SPH-D710 using Tapatalk 2

Same problem here, I plan to take it into a sprint store for repair/replacement and I want to unroot my phone and revert it to a stock rom before hand but I need the power button to do so...heh... any ideas? Thanks!

Power Button Not Working SGS4 Not Sleeping SOLVED
OMG I was at my wits end with this brand new phone. Power button worked fine but would NOT put the phone to sleep. Nor would the phone sleep on its own. Wakelock checkers revealed nothing. Then, by pure luck, I did something with the Android SDK which brought up the logs... and Lo! and Behold! I saw this:
Power Manager Service: Check if boot animation finished
Power Manager Service: Check if boot animation finished
Power Manager Service: Check if boot animation finished
Power Manager Service: Check if boot animation finished
Power Manager Service: Check if boot animation finished
Now putting aside the fact that it was "Finding out whether" not "Checking if," this told me what was up.
What had happened was that I had deleted the boot animation files and not replaced them. I THOUGHT I had replaced them, but I had not. Ergo the constant checking thereof.

BaileyJ205 said:
Same problem here, I plan to take it into a sprint store for repair/replacement and I want to unroot my phone and revert it to a stock rom before hand but I need the power button to do so...heh... any ideas? Thanks!
Click to expand...
Click to collapse
Use Rebooter (Free in Play Store) to get into Download Mode (Bootloader)
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

Steev43230 said:
OMG I was at my wits end with this brand new phone. Power button worked fine but would NOT put the phone to sleep. Nor would the phone sleep on its own. Wakelock checkers revealed nothing. Then, by pure luck, I did something with the Android SDK which brought up the logs... and Lo! and Behold! I saw this:
Power Manager Service: Check if boot animation finished
Power Manager Service: Check if boot animation finished
Power Manager Service: Check if boot animation finished
Power Manager Service: Check if boot animation finished
Power Manager Service: Check if boot animation finished
Now putting aside the fact that it was "Finding out whether" not "Checking if," this told me what was up.
What had happened was that I had deleted the boot animation files and not replaced them. I THOUGHT I had replaced them, but I had not. Ergo the constant checking thereof.
Click to expand...
Click to collapse
SGS4? We talking the device or the ROM? You can also delete the boot animation from the /system/media folder and it will just use the stock Samsung boot animation buried in the ROM's code, my guess is you've got more going on than you think you do. You might want to take a look at this thread to see just what's up.
(Yes, shameless self-plug...)

Stryke_the_Orc said:
SGS4? We talking the device or the ROM?
Click to expand...
Click to collapse
The device would not sleep or turn off the screen because the boot animation files were missing (which was my fault).

LG G4 Completely Crazy

Hello guys.
Today I woke up to some strange events happening to my phone.
I left my phone turned on while I slept, as usual. When I woke up, I noticed that the phone auto brightness wasn't working at all. It was stuck at the minimum brightness and it wouldn't change even if I pointed the phone at the sun. Rebooting the device did not fix the issue.
After a while I decided to pass some music from the computer to the phone with the cable. The cable kept disconnecting the phone, like it had a bad contact. I had a really hard time to put my music on the phone (lot's of phone and PC reboots).
Then, when I finally put the music in it, I plugged the headphones and tried to listen to music, only to be presented with lots of white noise mixed with the music. The white noise "changed" if I moved the cable thingy. Again, reboot didn't fix the problem. I plugged the headphones in my computer and they worked just fine.
I left the phone alone and went on my business. Some time passed and I noticed that the LED light had a permanent green light that would just not go away. I managed to fix this by rebooting in safe mode and booting back to normal mode. This seemed to fix it permanently since it did not happen again.
Now, I tried to use my GPS to play some Pokemon Go. While I was playing I noticed that I was not able to use the button that made the map point in my direction. I installed a Compass app and to my surprise, it said that I didn't have a sensor for it. My compass seems to be gone.
I went ahead and did a factory reset. It did not work. Every single of those issues keeps happening.
Then I tried to use the "refurbish" option on LG UP. I'm always getting "Error: Error Code = 0x2000, Can't decide current device mode
Any suggestions? My device is the European with stock firmware. My S/N begins with 604. I really didn't want to send my phone to repair, I know it will take ages. RIght now in my city it has been really hot (43ºC in the shadow), but there's really nothing I can do about the heat. This never happened with my Galaxy S4 Mini. Help?

That sounds crazy!
Any possible water damage?
Try going to the service menu and testing everything from there. This is done by dialing a code in the dialer app.
So for the international version it is *#546368#*815#
For the Dual sim version it is *#546368#*818#
I assume for the NA version it is *#546368#*811#

htr5 said:
That sounds crazy!
Any possible water damage?
Try going to the service menu and testing everything from there. This is done by dialing a code in the dialer app.
So for the international version it is *#546368#*815#
For the Dual sim version it is *#546368#*818#
I assume for the NA version it is *#546368#*811#
Click to expand...
Click to collapse
Hey, thanks for the reply. And I told you it's too damn hot here so the only water contact the phone might have was with my sweat.
As for the tests, the phone failed Barometer, something called TL wrong and the proximity test. The GPS itself was fine tho
Sent from my LG-H815 using Tapatalk

joelalmeidaptg said:
Hey, thanks for the reply. And I told you it's too damn hot here so the only water contact the phone might have was with my sweat.
As for the tests, the phone failed Barometer, something called TL wrong and the proximity test. The GPS itself was fine tho
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
In that menu, try going to Device Test and choose SAAT. Then tap on Service Menu Manual Test and then tap on Key and next tap on Test then Cal Start. This will help you recalibrate the proximity sensors. Use your phone after the recalibration to check if it works properly.

htr5 said:
In that menu, try going to Device Test and choose SAAT. Then tap on Service Menu Manual Test and then tap on Key and next tap on Test then Cal Start. This will help you recalibrate the proximity sensors. Use your phone after the recalibration to check if it works properly.
Click to expand...
Click to collapse
I tried that but this is all I see in the Key menu
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I guess it's time to send it for repair. At least my humidity thingy hasn't been triggered.

Samsung Galaxy S4 mini not booting

Hey All,
I was recently in a rush to switch off my phone but accidentally turned it on again...
So instead of waiting all the way through the start-up when the Samsung logo appeared I pulled out the battery and put it back in so it would switch off.
I only tried to switch my phone back on later at night, and realised it didn't switch on. I thought the battery was low so I left it to charge for a few hours...
Went back to check, the power charging indicator hadn't shown up and the phone didn't start either.
The wall power, plug and USB cable are fine as I tried with other devices but my phone just won't start
Its been two days and it still hasn't turned back on....
PLEASE HELP!!!

BlazeMike said:
Hey All,
I was recently in a rush to switch off my phone but accidentally turned it on again...
So instead of waiting all the way through the start-up when the Samsung logo appeared I pulled out the battery and put it back in so it would switch off.
I only tried to switch my phone back on later at night, and realised it didn't switch on. I thought the battery was low so I left it to charge for a few hours...
Went back to check, the power charging indicator hadn't shown up and the phone didn't start either.
The wall power, plug and USB cable are fine as I tried with other devices but my phone just won't start
Its been two days and it still hasn't turned back on....
PLEASE HELP!!!
Click to expand...
Click to collapse
You've bricked it, probably.
Is there any sign of life? Can you boot into download or recovery?
You'll need to follow one of the bricked threads .......
Sent from my Galaxy S4 Mini using XDA Labs

IronRoo said:
You've bricked it, probably.
Is there any sign of life? Can you boot into download or recovery?
You'll need to follow one of the bricked threads .......
Sent from my Galaxy S4 Mini using XDA Labs
Click to expand...
Click to collapse
Not that i can tell, tried charging no sign
Tried pushing power button and volume button with wall power and w/o but it wouldn't do anything.
I think that is what recovery mode is...
But what is download?
Also bricked is pretty serious....
Do u think the battery thing caused that?
What can I do now

BlazeMike said:
Not that i can tell, tried charging no sign
Tried pushing power button and volume button with wall power and w/o but it wouldn't do anything.
I think that is what recovery mode is...
But what is download?
Also bricked is pretty serious....
Do u think the battery thing caused that?
What can I do now
Click to expand...
Click to collapse
Doesn't sound very promising. Sounds like a hard brick.
recovery is home/vol up/power
download is home/vol down/power
but if it's not showing any signs of life it won't be much help.
If you plug it into your PC does Odin detect it?
If not then sending it for jtag repair is your only chance
(unless your battery was run down past the point it can be recharged and that is why it seems dead)
Sent from my Galaxy S4 Mini using XDA Labs

BlazeMike said:
Hey All,
I thought the battery was low so I left it to charge for a few hours...
Went back to check, the power charging indicator hadn't shown up and the phone didn't start either.
The wall power, plug and USB cable are fine as I tried with other devices but my phone just won't start
Its been two days and it still hasn't turned back on....
Click to expand...
Click to collapse
I had a similar situation. No sign of life, no recharging.
However I managed to get it back to life by pulling battery and cable, and putting it back again while holding power (and maybe other buttons) pressed. Had to try some times.

IronRoo said:
Doesn't sound very promising. Sounds like a hard brick.
recovery is home/vol up/power
download is home/vol down/power
but if it's not showing any signs of life it won't be much help.
If you plug it into your PC does Odin detect it?
If not then sending it for jtag repair is your only chance
(unless your battery was run down past the point it can be recharged and that is why it seems dead)
Sent from my Galaxy S4 Mini using XDA Labs
Click to expand...
Click to collapse
sumeruter said:
I had a similar situation. No sign of life, no recharging.
However I managed to get it back to life by pulling battery and cable, and putting it back again while holding power (and maybe other buttons) pressed. Had to try some times.
Click to expand...
Click to collapse
Odin wasn't detecting it....
But
After I tried @sumeruter 's method my phone started vibrating in pulses and my computer said an unidentified device was plugged in

sumeruter said:
I had a similar situation. No sign of life, no recharging.
However I managed to get it back to life by pulling battery and cable, and putting it back again while holding power (and maybe other buttons) pressed. Had to try some times.
Click to expand...
Click to collapse
Thank You so much...
Initially there was just pulsating vibration but no visuals but after 30 times.......
My phone showed the Samsung logo and booted as normal.
Thank you

BlazeMike said:
Thank You so much...
Initially there was just pulsating vibration but no visuals but after 30 times.......
My phone showed the Samsung logo and booted as normal.
Thank you
Click to expand...
Click to collapse
Good news, but better back up your stuff now just in case it doesn't boot again
Sent from my Galaxy S4 Mini using XDA Labs

IronRoo said:
Good news, but better back up your stuff now just in case it doesn't boot again
Sent from my Galaxy S4 Mini using XDA Labs
Click to expand...
Click to collapse
Can you recommend a good method and software to back up?

IronRoo said:
Good news, but better back up your stuff now just in case it doesn't boot again
Sent from my Galaxy S4 Mini using XDA Labs
Click to expand...
Click to collapse
Also many thanks again to @IronRoo , @sumeruter and team XDA

BlazeMike said:
Can you recommend a good method and software to back up?
Click to expand...
Click to collapse
I've not found a one click solution, unfortunately.
The closest to a one click solution is doing a nandroid backup, I use TWRP. However it's not easy to extract single folders to reinstall photos or similar but is good to replace a whole chunk of your system if your phone is not working properly.
I use "my phone explorer" to sync all contacts, calendars, photos etc locally, ie without Google. It will also sync your photos, unlike most backup apps & works with Firefox & Lighting calendar, unlike most backup apps. I also use EasyBackup app. for added safety of contacts etc. but it, like must apps only backsup stock browsers bookmarks, calendars etc. Music I always only pull from my PC so that's backed up. The hard stuff is photos etc from mesaging/chat apps like Signal etc I basically do the following,
http://www.guidingtech.com/51900/backup-whatsapp-cloud-platforms/
So yes I make it hard for myself as I don't just back everything up to Google, just some things.
Sent from my Galaxy S4 Mini using XDA Labs

Hello. I have the exact same problem I guess, my computer read it as (something)_dload and trying the battary and power method does not do anything sadly, any help?

Khaled125 said:
Hello. I have the exact same problem I guess, my computer read it as (something)_dload and trying the battary and power method does not do anything sadly, any help?
Click to expand...
Click to collapse
hi,
The something must be QLOAD_USB.
You have a hard bricked phone. Look for a debrick image for your phone and put it in sd card. Check the forum, you can find it.
I had the same problem, I can share the debrick file if you need it.
What is your phone model? and make?

Canercan said:
hi,
The something must be QLOAD_USB.
You have a hard bricked phone. Look for a debrick image for your phone and put it in sd card. Check the forum, you can find it.
I had the same problem, I can share the debrick file if you need it.
What is your phone model? and make?
Click to expand...
Click to collapse
I also need the image file I have a Samsung gt-i9195.
thanks in advance

Hi their my s4 mini switched off as in was playing a game so I put charger in n nothing happend have tryed all methods power and vol up and power vol down nothing not making any noise or anything what can I do

I don't know what to do
My phone died. Didn't turn on. All I know to do is to go to Dowloand mode and that's it!
This massage is writed.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Anybody ?

Galaxy a50 data recovery.

Hey, so i broke my phone, because it fell from a high place, and it broke the display completely. The mainboard is okay.
I really need a way to acces my data. luckily i have twrp installed, and i am able to reboot it there, and the touchscreen appears to be working.
I have to blindly touch the screen to enable MTP in the twrp. i have the older twrp, where you have to manually enable it, but dont know where is it. Can someone guide me?

Assuming that touch still works try entering recovery mode , then connect it to a pc and then try to do the swipe to unlock in twrp
It should be about .5 to 1 inch from bottom to top , maybe even closer to the bottom of it worked and twrp is unlocked you should see the phone being dectected , then try get to touch mount , it should be a little more up and to the left than the swipe to unlock , then on the bottom right corner you should have the option to monut . Attached a picture I found that may help locating the buttons
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
You could also try a usb hub and connecr your phone to a hdmi display + mouse and keyboard , but those can cost 25 USD and upward , good luck!
Edit:typo

Sadly, it does not show up in my computer. But i know i did enable mtp, because twrp freezes for a sec or two when i enable it. The usb datalines might be damaged, as i see it, because with the official charger, my usb diagnostic thing reads 5.13 volts, with 0,21 amps. RIP i guess, or i dont know what to do other than pay someone to fix it.
I tried ADB sideload too, but it didnt work either.
Guess i have to buy a new phone, or pay half of the original price to get it fixed, wich is not something that worth it.
I think im gonna buy a new phone, and let this puppy rest for a while, then i'll buy a cheap LCD screen for it, then repair the screen myself.
Edit: the phone is a little warm, if charged. hope nothing is wrong with the battery. It seems to be bootlooping, but when the system startup finishes, i could hear facebook's notif sound, so data is probably fine, i'm just unable to get it out from there.
Assuming if there's any problem with the USB port, i wont try the hdmi, mouse, keyboard method.

kmarci76 said:
Sadly, it does not show up in my computer. But i know i did enable mtp, because twrp freezes for a sec or two when i enable it. The usb datalines might be damaged, as i see it, because with the official charger, my usb diagnostic thing reads 5.13 volts, with 0,21 amps. RIP i guess, or i dont know what to do other than pay someone to fix it.
I tried ADB sideload too, but it didnt work either.
Guess i have to buy a new phone, or pay half of the original price to get it fixed, wich is not something that worth it.
I think im gonna buy a new phone, and let this puppy rest for a while, then i'll buy a cheap LCD screen for it, then repair the screen myself.
Edit: the phone is a little warm, if charged. hope nothing is wrong with the battery. It seems to be bootlooping, but when the system startup finishes, i could hear facebook's notif sound, so data is probably fine, i'm just unable to get it out from there.
Assuming if there's any problem with the USB port, i wont try the hdmi, mouse, keyboard method.
Click to expand...
Click to collapse
Can you boot system if so put the latest smart switch on you PC an backup your data .

if you have twrp .. then you don't have to worry .. just press and hold volume down and power button for 6-7 seconds .. when the phone vibrates release the volume down button only and press and hold volume up .. (don't release the power button yet) wait 2 seconds and then release the power button.. so now you're only pressing the volume up ... press hold it for 7-8 seconds... your phone will get into twrp ..
connect your phone to your pc.. and voila your internal storage is on your pc..
p.s- don't forget to install Samsung drivers before you do this...
p.s - it's too late for this solution thou but if you're still searching for solution... this will help and only works if twrp is already there.