Related
Hi.
Just making sure. Anything I need to check in terms of stolen/reported or whatnot?
I am about to buy one, so just asking for your advice
thanks
Bring your SIM card and a sd card. Make a phone call then save something on the sd card.
If he let's you, download a benchmark app and check if the reported specs match to see if it's a fake or not.
At this point you've checked whether the phone is banned, has a working sd card slot and isn't fake. The only thing left is cosmetic damage.
Sent from my SGH-T989 using Tapatalk
kr3w1337 said:
Bring your SIM card and a sd card. Make a phone call then save something on the sd card.
If he let's you, download a benchmark app and check if the reported specs match to see if it's a fake or not.
At this point you've checked whether the phone is banned, has a working sd card slot and isn't fake. The only thing left is cosmetic damage.
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
Thanks so much (i thanked u)!!!
I would never in a million years think it could be a fake one.....
wow!
You can also if they're willing to, meet at a t-mo store to have them check the ESN for a stolen phone or not
You can't check if the phone is banned. I just lost 450 dollars as I bought s2 from Cl. I used the phone for 2 months and it quit working. I called T-Mobile and they told me it was reported lost or stolen. Imei got banned.
Sent from my SGH-T989 using Tapatalk
theghazi said:
You can't check if the phone is banned. I just lost 450 dollars as I bought s2 from Cl. I used the phone for 2 months and it quit working. I called T-Mobile and they told me it was reported lost or stolen. Imei got banned.
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
That's horrible! I am surprised that they can even do that (t-mobile, i mean)! But how is the IMEI related to their ability to shut it down? does the phone transmits this info to their servers? I was under the impression that only the CDMA phones can do that....
If your sim card on their network is in a phone, that phone has a specific number that is transmitted as your using the phone. If the number comes up as stolen or otherwise the network can stop that specific numbered phone from accessing the network.
Hence my above post.
I see.
But that means EVERY buyer is in risk!
That is what I though that only cdma phones. But since they signed the contract to get these phones. If they break the contract and don't pay their bills. They banned the imei number. The phone will not get any signal and it would say can't register to network. Same things happens when you claim the phone as lost or stolen. My first hand experience.
Sent from my SGH-T989 using Tapatalk
theghazi said:
That is what I though that only cdma phones. But since they signed the contract to get these phones. If they break the contract and don't pay their bills. They banned the imei number. The phone will not get any signal and it would say can't register to network. Same things happens when you claim the phone as lost or stolen. My first hand experience.
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
So how can one be protected?
benyben123 said:
So how can one be protected?
Click to expand...
Click to collapse
You can either have the ESN checked on the phone before making any final deals, buy brand new phones, or buy straight from the carrier or phone manufacture.
icepally said:
You can either have the ESN checked on the phone before making any final deals, buy brand new phones, or buy straight from the carrier or phone manufacture.
Click to expand...
Click to collapse
If I had the money
theghazi said:
You can't check if the phone is banned. I just lost 450 dollars as I bought s2 from Cl. I used the phone for 2 months and it quit working. I called T-Mobile and they told me it was reported lost or stolen. Imei got banned.
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
I actually think that rep you talked to told you the wrong information. I highly doubt that the original owner could report a stolen phone that he has not used under his account after 2 months, I've played with a friend's t-mobile agents account and the IMEI of every phone you ever used is listed including the date used. It is most likely that asurion or t-mobile will not agree to do a insurance claim on a phone that he or she has not used for 2 months.
I actually believe that the original owner had a subsidized phone and stopped paying for it after he sold it to you, t-mobile probably warned him the first month and ended up banning the imei the 2nd month.
Now I am wondering myself, I thought T-mobile/asurion only bans a phone if it was reported STOLEN not LOST. Can someone clarify this for me? I use to buy a lot of phones off CL even though I bet many are reported "lost" and people filed insurance claims for them; however, I have yet to have a phone become "banned." Well I haven't bought any phones off CL since January.... sooo i guess things might have changed?
Phones can honestly be blocked for any reason, I usually have heard of them for non payment on the device or being stolen at the time of delivery
kylephillips66 said:
Phones can honestly be blocked for any reason, I usually have heard of them for non payment on the device or being stolen at the time of delivery
Click to expand...
Click to collapse
If it was indeed blocked, is that the final story for the device? That's it? Dead? Gone? Nothing to do about it? Can't one unlock it, use it with a different number of the same carrier (tmobile)?
You could unlock the sim and go to at&t
Sent from next year on my CM 10ed G-Mobile Galaxy Note 2!
icepally said:
You can either have the ESN checked on the phone before making any final deals, buy brand new phones, or buy straight from the carrier or phone manufacture.
Click to expand...
Click to collapse
you can get scammed with brand new phones too. there's the "equipment installment plan" with tmobile. the way the scam works is to put a loan out on a phone, then don't pay the monthly payments.the scammer sells the phone, and then tmobile bans that phone
ceejay83 said:
you can get scammed with brand new phones too. there's the "equipment installment plan" with tmobile. the way the scam works is to put a loan out on a phone, then don't pay the monthly payments.the scammer sells the phone, and then tmobile bans that phone
Click to expand...
Click to collapse
I respectfully have to disagree with you. I am a RSA with T-Mobile USA and the way the payment plan or the "equipment installment plan" works is that it is on your account so if your account gets cancelled due to non-payment it's gets charged off to your account including the ETF. One thing T-Mobile cannot do is ban your IMEI because it is unlawful, it is not different then you buying clothes on your macy's card and then not paying for it and them coming into your place to confiscate your clothes. the only time T-mobile will ban a IMEI is A. when it is stolen from a store i.e Demo phones or missing merchandise. or B customer calling in to report the phone missing. in the case where the gentleman stated his phone got banned after 2 months isn't because of a late insurance claim but much more likely due to a missing phone coming up in the quarterly inventory. the best way to ensure you are getting a legitimate deal is by calling 611 from your phone during the purchase and verifying the IMEI and then asking the rep to memo it in your account so if in the future the phone is reported missing the burden is on T-mobile and not you. I hope this helps you all.
willywonka84 said:
I respectfully have to disagree with you. I am a RSA with T-Mobile USA and the way the payment plan or the "equipment installment plan" works is that it is on your account so if your account gets cancelled due to non-payment it's gets charged off to your account including the ETF. One thing T-Mobile cannot do is ban your IMEI because it is unlawful, it is not different then you buying clothes on your macy's card and then not paying for it and them coming into your place to confiscate your clothes. the only time T-mobile will ban a IMEI is A. when it is stolen from a store i.e Demo phones or missing merchandise. or B customer calling in to report the phone missing. in the case where the gentleman stated his phone got banned after 2 months isn't because of a late insurance claim but much more likely due to a missing phone coming up in the quarterly inventory. the best way to ensure you are getting a legitimate deal is by calling 611 from your phone during the purchase and verifying the IMEI and then asking the rep to memo it in your account so if in the future the phone is reported missing the burden is on T-mobile and not you. I hope this helps you all.
Click to expand...
Click to collapse
interesting stuff, but there were a couple cases where reps told the customer that the phone is blocked because the owner stopped paying for the phone. I think there are a couple stories of that floating around this subforum.
But okay can you elaborate more on what you mean by the missing phone coming up in the quarterly inventory?
also make sure u plug the phone in and make sure it charges, bring a laptop and usb cable if u can too. If the microusb port doesn't work, u can't charge, root, or do anything else.
Hello all, just wanted to start out saying this forum ROCKS! And wanted to say thank you to all the Devs and contributors for your time invested in creating a venue that we can all learn from.
Now to my dilemma. I''ve fallen on hard times (as I am sure many have due to this economy) and need a little help here. Had to let my 2 year plan drop due to financial issues, (They got a year out of me @ $130.00 a month) don't see it improving anytime soon, so I had to get a prepaid sim (on the same provider network, as I want to be able to keep using them but on a prepaid basis), the sim was activated (through an old razor I had with a good IMEI no.)
I paid for my phone ($200.00) through the plan, sim is now deactive. Looking to see if I can put my new prepaid sim in the plan phone but have not done so as I am sure it will get hit in a few days due to ID no. I am aware of the issues with respect to the ID no. Need a workaround for this to use my new prepaid sim on the phone I purchased through the plan. I am probably nerfed. Maybe I can use odin for the issues if possible?
Any help I can get (privately) just email me in here would be greatly appreciated.
If you paid for your phone, there should be no problem with it, if you still owe on your old account, then there would be a problem.
Doesn't make sense, the phone is his, he's not on a subsidize phone payment. The phone is his to keep. If anything he woruld talk to the retention department. Do an etf but maybe he can plea for it to be lowered? I'm not sure if they'll give you any discounts but it doesn't hurt to ask from this department. In the end you should pay for the etf. Do monthly payments of it or something. It's better than avoiding it.
Sent from my SGH-T989 using xda app-developers app
Teo032 said:
Doesn't make sense, the phone is his, he's not on a subsidize phone payment. The phone is his to keep. If anything he woruld talk to the retention department. Do an etf but maybe he can plea for it to be lowered? I'm not sure if they'll give you any discounts but it doesn't hurt to ask from this department. In the end you should pay for the etf. Do monthly payments of it or something. It's better than avoiding it.
Sent from my SGH-T989 using xda app-developers app[/QUOTE
Let me see if i understand this correctly, and provide some details. I got the phone at a reduced price through a promotion. The promotion stated get the phone for X dollars if you sign up for a two year contract. Since I paid the x dollars the phone is now mine, I own it correct? Now.....since I can't continue with the contract I have to pay an etf, if I don't (Or better said if I can't afford it) Then they nerf my phone from being used on their network? How wrong is that! I paid for the phone so if I put in a new sim it should be allowed to be used on their network because I am basically still paying for service, difference is its pre-paid. They shouldn't have a right to nerf an IMEI of a pesons paid for phone based on not being able to live up to the contract, as the contract is one thing, and the phone, (since it was paid for),is separate being that it's your property. IMEI's are supposed to be nerfed if a customer reports it stolen or lost. NOT as a means for a service provider to track your phone to the extent of since you could not live up to the contract, completely nerf your phone from their network. The way I see it, I paid for the phone, and since I am paying for the usage of the prepaid I should have the right to use that prepaid sim on my paid for phone. This looks like a class action suit here if you ask me. What say you?
Click to expand...
Click to collapse
Ya they will try to block I'm pretty sure. You paid only a portion of the device. They technically still own it. Its like a lease for a car. If you don't pay the etf its still their phone
sent from my BAD A$$ Epic touch
This isn't Sprint. I got my T-989 from T-Mo in May with a 2 year contract. I paid $100 for the phone. For a undisclosed reason, my contract was terminated and I kept the phone. In July I bought a Sim from Simple Mobile, popped it in and still to this day, it works great.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
patrao_n said:
Ya they will try to block I'm pretty sure. You paid only a portion of the device. They technically still own it. Its like a lease for a car. If you don't pay the etf its still their phone
sent from my BAD A$$ Epic touch
Click to expand...
Click to collapse
I disagree. when you lease a car the contract states you are leasing the car. When you take out a loan on a car, the car is owned by the bank that holds that loan until you pay the loan back. When you buy the phone you are buying the phone with your own money so no bank can take it from you nor should a service provider block you from using it. Because you own the rights to that phone, you purchased it.
I paid the full price they were offering the phone for, IF I signed up for a Service Contract, key words here. I signed up for a contract for service NOT for a contract for the phone I had to buy a phone that works on their network. So basically what happens here is that you get the phone at a price. From the moment you pay for that phone it's yours. Why? Because it was contingent on you signing up for their service. From the moment you sign up for that service you fulfilled the part needed to get the phone at a said price. It does not say "lease" this phone if you sign up" It says buy this phone.
After that if you can't pay for the service you don't get that service and yes you are liable for an etf of the service not the phone, it's yours, you own it, you did not lease it nor does the the service agreement state that you leased the phone. You fulfilled the obligation to sign up, you paid for the phone. It's your property.
Key words here are service contract
tony5593 said:
This isn't Sprint. I got my T-989 from T-Mo in May with a 2 year contract. I paid $100 for the phone. For a undisclosed reason, my contract was terminated and I kept the phone. In July I bought a Sim from Simple Mobile, popped it in and still to this day, it works great.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
At this point I'm not sure if the IMEI of my phone was nerfed or if the sim was nerfed. And I'm afraid of putting in my new prepaid sim in it and run the risk that the prepaid sim gets nerfed if my IMEI is still o.k.,
1)Did you have to pay an etf though to keep using a phone you already paid for? and 2)That sim is a prepaid sim right?, and simple mobile is part of t-mo so I wonder if I use my prepaid tmo sim if they will nerf my sim (Though I don't think they would have a right to as I am paying for a different service on my own phone). But I would hate to find out that they would do that the hard way and end up having to buy another sim. I need my money.
I didn't have to pay anything. I paid the $100 for the phone when I signed the contract. When it was terminated, I didn't pay anything else.
Yeah, it's a prepaid Sim and Simple uses T-Mo's network.
They don't do that, what if you buy a Tmo phone from ebay and that persons contract was terminated, the phone woukd still work correct? Sprint doesnt that to the phons ESN number, but Tmo is a GSM network using Sim cards.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
tony5593 said:
I didn't have to pay anything. I paid the $100 for the phone when I signed the contract. When it was terminated, I didn't pay anything else.
Yeah, it's a prepaid Sim and Simple uses T-Mo's network.
They don't do that, what if you buy a Tmo phone from ebay and that persons contract was terminated, the phone woukd still work correct? Sprint doesnt that to the phons ESN number, but Tmo is a GSM network using Sim cards.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
So I could use a tmo prepaid sim in my phone with no worries then correct? They wont zap the new sim or IMEI?
My phone is not rooted (yet need to read up in here first) it's stock and locked to tmo, not unlocked.
Yes what If you had a contract SIM and a prepaid one and used both, or if you traveled and had another SIM, they aren't going to flag your phone.
You'll be fine.
& My phone is locked.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Check out this thread: http://forum.xda-developers.com/showthread.php?t=1781304
http://androidforums.com/samsung-galaxy-s3/587282-blocked-imei-tmobile-s3-problem.html
Those are for stolen phones. They were bought from someone else, not from Tmo. That could only happen to him if he bought the phone from someone or if he reported it stolen since hes the owner.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
tony5593 said:
Those are for stolen phones. They were bought from someone else, not from Tmo. That could only happen to him if he bought the phone from someone or if he reported it stolen since hes the owner.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
No, one of the posts mentions if the payments weren't made
Well idk it all depends. If there was only one payment for the phone then its okay.
Anyway what's done is done. They won't block the prepaid Sim if he uses it in his phone. The worse that can happen is that they block the phone, but not the Sim.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
tony5593 said:
This isn't Sprint. I got my T-989 from T-Mo in May with a 2 year contract. I paid $100 for the phone. For a undisclosed reason, my contract was terminated and I kept the phone. In July I bought a Sim from Simple Mobile, popped it in and still to this day, it works great.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
Nobody said it was sprint dude.
sent from my BAD A$$ Epic touch
tony5593 said:
Well idk it all depends. If there was only one payment for the phone then its okay.
Anyway what's done is done. They won't block the prepaid Sim if he uses it in his phone. The worse that can happen is that they block the phone, but not the Sim.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
I just went through all ten pages of the first link and the page of the other link, the other link mentioned that they block the phone to force payment. (Something I can't do due to financial difficulty) Now the issue with that is that if they do that, then they are in essence doing something illegal because the phone was not reported stolen by me or lost and I didn't place an insurance claim. So that being the case, they are messing with MY property, as I paid for that phone. I have the receipt. If they block my phone then that is basically a company using unscrupulous pratices to peoples property in order to force payment and is like strong arm tactics much like the mob asking for protection money for christ sakes! How can we put an end to these companies doing this? It's not right. What other recourse would a righful owner have other than to change the IMEI number then?
First of all, they will not be able to block your prepaid SIM with your phone. That's impossible as it is prepaid. They aren't going to block any sims based on the imei. If anything they will block your account or blacklist your phone. First of all you already paid for your phone. The matter is that you have 1 year remaining on contract for the service not the phone itself. I forget but i remember a csr for T-Mobile, a fellow xda member, said they should not blacklist your phone. There were other cases where it is blacklisted because the phone was being paid off monthly. The subsidized monthly payment for the phone. A few have claimed that they have been blocked because of that. However that rep did say they do not black list the phone for that, only if it is reported stolen or lost.
Do yourself a favor and test another SIM on your phone. If it works you're good to go. It would not be shot down again. If it doesn't work you're blacklisted. Get it unlocked and trade with someone who uses att
Sent from my SGH-T989 using xda app-developers app
Teo032 said:
First of all, they will not be able to block your prepaid SIM with your phone. That's impossible as it is prepaid. They aren't going to block any sims based on the imei. If anything they will block your account or blacklist your phone. First of all you already paid for your phone. The matter is that you have 1 year remaining on contract for the service not the phone itself. I forget but i remember a csr for T-Mobile, a fellow xda member, said they should not blacklist your phone. There were other cases where it is blacklisted because the phone was being paid off monthly. The subsidized monthly payment for the phone. A few have claimed that they have been blocked because of that. However that rep did say they do not black list the phone for that, only if it is reported stolen or lost.
Do yourself a favor and test another SIM on your phone. If it works you're good to go. It would not be shot down again. If it doesn't work you're blacklisted. Get it unlocked and trade with someone who uses att
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
So far so good. It's working. Thanks!
My only fear is that they hit my phone later because of using a different Sim on the phone. But I am going to trust in your info and cross my fingers and hope for the best.
When I got this phone, I purchased it in a T-Mo store, the receipt shows two Items. 1) A security deposit of $100.00 (cause my credit sucked and 2) states the name of the phone, followed by the serial number, followed by something that says post payed Activation with two years after that, followed by Not discount eligible, followed by the sale amount (the price I paid for the phone and the $100.00 Security deposit combined, followed by the total and then it shows cash with a minus sign to the left of the amount paid. So Based on that I figure it safe to say it's not subsidized, correct?
Don't worry about it. There is no way that T-Mobile is going to look up the imei number for your old account and zap that SIM too. They have better things to do than assign someone to do that. If anything that will cause problems because if you sold the phone to someone else and they zap their SIM, they're going to get an ear full. And in most cases. The lower tier csr does not have access to imei searches.
Sent from my SGH-T989 using xda app-developers app
Hi,
I just bought a T-Mobile galaxy s3 from someone and it has 9 months warranty on it as the person just recently bought it in contract from tmobile. My question is, can i go to the tmobile store and claim warranty even though im not the original owner who bought the phone with contract! I just inserted my sim and started using it. The headphone jack is faulty as I only hear sound in one ear when plugged in. I have the box and all the accessories.
Thanks
Action
Worth a shot. Just don't tell them you bought it second hand. They'll check the serial/Imei for warranty time left.
Sent from my SGH-T999 using Tapatalk 2
If you have the PHP bundle you can do a swap after three days with no questions asked all is required is a $5 processing fee and confirmation it has no physical or water damage.
I am a T-Mobile sales rep so you can take my word as good :good:
EDITED:
Reason being you need PHP and to wait three days is to make it a quick no questions asked process.
It take three days for the IMEI of a new device you are using to register in your account as "being in use"
Also, having PHP (Full Insurance) goes over any existing or non existing warranty and extends it so you will always be able to get and exchange or alternate, even if they don't sell the device anymore
If they do ask I'm sure you could say that its your friends and he gave it to you.
Sent from my Galaxy Nexus using xda premium
just in case, did you try a different set of headphones?
JaY iZz BaKk said:
If you have the PHP bundle you can do a swap after three days with no questions asked all is required is a $5 processing fee and confirmation it has no physical or water damage.
I am a T-Mobile sales rep so you can take my word as good :good:
EDITED:
Reason being you need PHP and to wait three days is to make it a quick no questions asked process.
It take three days for the IMEI of a new device you are using to register in your account as "being in use"
Also, having PHP (Full Insurance) goes over any existing or non existing warranty and extends it so you will always be able to get and exchange or alternate, even if they don't sell the device anymore
Click to expand...
Click to collapse
And as a customer service rep who handles cleanup calls all day from people who listened to the sales rep could I just point out the fact that he already clearly stated the phone was purchased from someone else who purchased it 3 months ago on a contract. He put his sim card in it so it will work until they check the ESN and begin to wonder where this phone came from, which sounds like another person still under contract who hasn't paid the ETF. And if the phone wasn't purchased off contract BAM now the earphone jack wont matter anyway..... Get your money back and stop listening to salesmen!!
Sent from my SGH-I747 using Tapatalk 2
stinkeye22 said:
And as a customer service rep who handles cleanup calls all day from people who listened to the sales rep could I just point out the fact that he already clearly stated the phone was purchased from someone else who purchased it 3 months ago on a contract. He put his sim card in it so it will work until they check the ESN and begin to wonder where this phone came from, which sounds like another person still under contract who hasn't paid the ETF. And if the phone wasn't purchased off contract BAM now the earphone jack wont matter anyway..... Get your money back and stop listening to salesmen!!
Sent from my SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
thats why tmo customer service ranks so low, you have no ideal what you are talking about. tmo is gsm and uses imei # not esn, the salesmen is absolutely right, once the phone shows up on ur acct. and its not a iphone or non tmo devise you can claim warranty. sales reps dont ask where you got the phone but they will inspect the devise for damage. stinkeye22 get a tmo phone. ur att s3, is killing your brain cells.
darocsfinest1 said:
thats why tmo customer service ranks so low, you have no ideal what you are talking about. tmo is gsm and uses imei # not esn, the salesmen is absolutely right, once the phone shows up on ur acct. and its not a iphone or non tmo devise you can claim warranty. sales reps dont ask where you got the phone but they will inspect the devise for damage. stinkeye22 get a tmo phone. ur att s3, is killing your brain cells.
Click to expand...
Click to collapse
Lol. I have to agree with you. Because if T-Mobile would actually ignore the fact that that imei (my bad) is/was attached to another account and used (once again probably on an unpaid contract) and actually replace it, let alone allow it to operate after it finally does register then they are pretty stupid. If an IMEI is banned and the cell phone is stops working on the network, putting a new SIM card in the phone will not make the phone work. If that phone has an open contract it will pull a flag eventually I would think. Maybe I'm wrong, don't work for T-Mobile or AT&T. But if it does work wow, they really are idiots. Either way stop trying to scam the phone company for a mistake you made.
Sent from my SGH-I747 using Tapatalk 2
stinkeye22 said:
Lol. I have to agree with you. Because if T-Mobile would actually ignore the fact that that imei (my bad) is/was attached to another account and used (once again probably on an unpaid contract) and actually replace it, let alone allow it to operate after it finally does register then they are pretty stupid. If an IMEI is banned and the cell phone is stops working on the network, putting a new SIM card in the phone will not make the phone work. If that phone has an open contract it will pull a flag eventually I would think. Maybe I'm wrong, don't work for T-Mobile or AT&T. But if it does work wow, they really are idiots. Either way stop trying to scam the phone company for a mistake you made.
Sent from my SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
OKAY Mr.CS, if you take a look at device support in Quickview you will see that it shows the devices warranty status plus how long it's been in use. If the customer had PHP it acts as an extended warranty to the device even if he was not the first person to use it.
Original Poster, contact me through PM I will help you get a replacement.
Action1 said:
Hi,
I just bought a T-Mobile galaxy s3 from someone and it has 9 months warranty on it as the person just recently bought it in contract from tmobile. My question is, can i go to the tmobile store and claim warranty even though im not the original owner who bought the phone with contract! I just inserted my sim and started using it. The headphone jack is faulty as I only hear sound in one ear when plugged in. I have the box and all the accessories.
Thanks
Action
Click to expand...
Click to collapse
So... What was the outcome?
Sent from my SGH-I747 using Tapatalk 2
Wouldn't the insurance be linked to the original account holder? Once it registers with the new sim I'm pretty sure they'd void it.
i.e. if I sell my car and the new owner crashes it, my insurance isn't going to foot the bill.
The warranty carries over to the new device. I've had had a similar issue. Sold my old phone bought a new one out of tmobile. My account registered the new mobile and I had to do an insurance claim one time I lost my phone and I got the phone I bought out of tmobile back for a deductible.
Oh well, no reply. My point was that you can't (or shouldn't be able to) purchase a used phone, especially one that hasn't had the contract paid off, slap a warranty on it & have it replaced. Doesn't make sense..
Sent from my SGH-I747 using Tapatalk 2
stinkeye22 said:
Oh well, no reply. My point was that you can't (or shouldn't be able to) purchase a used phone, especially one that hasn't had the contract paid off, slap a warranty on it & have it replaced. Doesn't make sense..
Sent from my SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
oh no worries, you will get your response.
I'm helping him right now and we will post the result.
Basically, I lost my s3 without the sim card in it, instead in my Mytouch 4g for tethering purposes. Now asurion wouldn't insure my s3. I know this isn't the first time this has happened to someone, but I've yet to find a solution. Is there anything I can do? I've filed about 7 claims , but they've all been rejected because of this.
hundredhead said:
Basically, I lost my s3 without the sim card in it, instead in my Mytouch 4g for tethering purposes. Now asurion wouldn't insure my s3. I know this isn't the first time this has happened to someone, but I've yet to find a solution. Is there anything I can do? I've filed about 7 claims , but they've all been rejected because of this.
Click to expand...
Click to collapse
There is nothing you can do. Insurance only covers the phone that is currently activated (ie., the one with the SIM card in it).
Why would you expect them to cover a phone that isn't actively being used? That's ridiculous. Sorry about your luck but with insurance, it has always been the activated device. With CDMA carriers you had to call with the ESN. With GSM its done automatically with the SIM.
When I bought the insurance, it was for my GS3 and no other phone. I wouldn't want them to replace the mytouch if it was lost, because I didn't buy insurance for that phone.
hundredhead said:
When I bought the insurance, it was for my GS3 and no other phone. I wouldn't want them to replace the mytouch if it was lost, because I didn't buy insurance for that phone.
Click to expand...
Click to collapse
Read your insurance contract. Insurance only covers whatever device is currently active on the account at the time of the claim. Sorry but you won't find a way out of this one.
He's right, when I called to report a faulty device they wouldn't give me an exchange because I was using another phone at the time, they told me I had to put my sim card in it and use it for at least 3 days before they would give me an exchange.. Well it wasn't to asurion, it was to T-Mobile but it makes sense they would do the same
Sent from my SGH-T999 using Tapatalk 4 Beta
That's why the monthly fee is the same regardless of your device. Only the deductible is determined by the device.
Sent from my SGH-T999L using xda premium
DocHoliday77 said:
That's why the monthly fee is the same regardless of your device. Only the deductible is determined by the device.
Sent from my SGH-T999L using xda premium
Click to expand...
Click to collapse
The monthly fee is not the same for the HTC One or S4 and possibly other devices. Its one of the things holding me back. Its 12 a month for a "premier" bundle versus the 8 per phone we pay for the "premium" bundle on our S3s. There is a 7.49 option for premier devices but it doesn't have the warranty with it. I don't know how the warranty add on goes with T-Mobile but if you didn't have it with Sprint it was a nightmare trying to get replacements for manufacturing defects.
Sent from my SGH-T999 using Tapatalk 4 Beta
My bad, I didn't realize that. May be it was just the ones I looked at at the time were the same.
Anyway, if they are charging different monthly rates for different devices, and you pay for the S3, then I think they should be a bit more lenient on honoring it. I understand they are not and understand why, but still, if you sign up and pay for the service.....well, you should be provided that service or a refund.
Sent from my SGH-T999L using xda premium
So, by this logic, and correct me if I'm wrong here, but ANY phone I put the simcard into, should be insured without question, right? What's stopping me from putting the simcard in a really broken s3 and replacing that?
Its gotta be actice on the network and match that imei.
Sent from my SGH-T999L using xda premium
The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?
hundredhead said:
The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?
Click to expand...
Click to collapse
The imei most recently registered on the network has to match the imei of the device you're trying to file a claim on. The sim just allows it to use the network. As soon as you connect your device registers itself and thats is the info they use. The sim is attached to your account.
Sent from my SGH-T999L using xda premium
hundredhead said:
The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?
Click to expand...
Click to collapse
I know you're looking for a way out of this but you won't find one. Even if you swap devices with someone for a few days, calling Asurion for a replacement will make that phone Asurion's property once the replacement arrives. As soon as you turn on the device and it registers with the network, the update is made in the system and the IMEI is updated on your account to match the phone you are using.
They will not make an exception ever. From what I understand, Asurion can't even see the information to replace a phone that you're not actively using period.
You might be able to get a sympathetic loyalty rep at T-Mobile that can help you recover some of the cost of a new phone but that's your only option at this point.
EtherealRemnant said:
I know you're looking for a way out of this but you won't find one. Even if you swap devices with someone for a few days, calling Asurion for a replacement will make that phone Asurion's property once the replacement arrives. As soon as you turn on the device and it registers with the network, the update is made in the system and the IMEI is updated on your account to match the phone you are using.
They will not make an exception ever. From what I understand, Asurion can't even see the information to replace a phone that you're not actively using period.
You might be able to get a sympathetic loyalty rep at T-Mobile that can help you recover some of the cost of a new phone but that's your only option at this point.
Click to expand...
Click to collapse
I was thinking of just getting a broken phone and putting the sim card in there, and sending it back as damaged. The reason I asked about the sim activation is because if the phone isn't working, and if it's factory reset, and mice won't work on the initial setup screen (where it asks you to select your language and connect your account), then would the sim still recognize the phone from the very first screen where it says english? Thanks for all your help so far though. I really appreciate it.
hundredhead said:
I was thinking of just getting a broken phone and putting the sim card in there, and sending it back as damaged. The reason I asked about the sim activation is because if the phone isn't working, and if it's factory reset, and mice won't work on the initial setup screen (where it asks you to select your language and connect your account), then would the sim still recognize the phone from the very first screen where it says english? Thanks for all your help so far though. I really appreciate it.
Click to expand...
Click to collapse
With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.
EtherealRemnant said:
With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.
Click to expand...
Click to collapse
That company is horrible. When I left Sprint they were looking for another company to use because they had so many complaints... and guess what. If you file a claim and they send you a phone... it has zero warranty through them. So you could get stuck with a dead phone. It's a horrible company to deal with.
tmobile s3 running wicked. I still use a t9 text app so excuse the errors
Josh McGrath said:
That company is horrible. When I left Sprint they were looking for another company to use because they had so many complaints... and guess what. If you file a claim and they send you a phone... it has zero warranty through them. So you could get stuck with a dead phone. It's a horrible company to deal with.
tmobile s3 running wicked. I still use a t9 text app so excuse the errors
Click to expand...
Click to collapse
That wasn't my experience with Asurion and Sprint. If I replaced a phone through Asurion, TEP covered my warranty on the replacement phone every time.
The problem I had with Asurion was all the "lemon" phones HTC was churning out back then - I would swap a phone 4 or 5 times under warranty and one time Sprint was out of stock on refurbs so they made me go through Asurion, long story short I made the supervisor at Asurion upgrade me to the Touch Pro 2 from the Mogul but lost my insurance for 6 months. Didn't matter because I didn't keep the TP2 long anyway before I moved on but yeah.
EtherealRemnant said:
With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.
Click to expand...
Click to collapse
Yeah, I'm just going to take the risk and hope that they don't reject this claim, if I can get a broken phone. Also, not having a phone for a few days is fine with me, also, I don't really care about the insurance benefits for 6 months, I'll just have to be more careful for a while. Besides you got what you wanted from the fight, right? They shouldn't have anything to fall back on if they reject this claim, since everything should check out. Thanks for the help again, you've been so useful.
Make a comaint against t mobile and bbb. This has worked for me 2times. Do this if your story is legite and not bsing us or asurion.
Sent from my SGH-T999 using xda premium
mike102871 said:
Make a comaint against t mobile and bbb. This has worked for me 2times. Do this if your story is legite and not bsing us or asurion.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
He should make a complaint to the BBB about T-Mobile for not being compliant with the terms and conditions outlined in the insurance policy that he has with Asurion? Hmm, that's some great logic.
Here are the terms in question:
"The wireless device owned by you for which: 1) the unique
identification number (International Mobile Equipment Identity (IMEI)),
Electronic Serial Number (ESN) or Mobile Equipment ID (MEID) of
such wireless device is reflected in the records of the Wireless Service
Provider at the time your coverage initially became effective; and 2)
for which outgoing airtime usage has been logged with the Wireless
Service Provider on your account after coverage became effective;
unless you have logged outgoing airtime on a different wireless phone
immediately prior to the time of loss, in which case such wireless
device becomes the covered property so long as: i) such wireless
device is owned by you and you provide us proof of ownership; and
ii) airtime usage was logged on such device on your account with the
Wireless Service Provider immediately prior to the time of loss."
The bold part is what matters. This is Asurion policy, not T-Mobile policy. File a complaint with the BBB against Asurion if you think you have been wronged.
The "proof of ownership" clause doesn't count in GSM phones, it goes by the IMEI registered in the system as has been explained.
So I bought a phone that was working until today and all of the sudden it is a reported stolen phone and I can't get in touch with the seller. It was a Verizon Pixel 2 xl. I was using it on MetroPCS successfully until today. Can this be unlocked somehow?
I think you better report to the police. Possession of stolen property is a crime
Unless it belonged to the seller and he didn't pay it off..... Thanks for the lack of help.
Can you go to a Verizon or Metropcs store to check it out...
You are out of luck unless you can straighten it out with Verizon.
Nickdroid86 said:
So I bought a phone that was working until today and all of the sudden it is a reported stolen phone and I can't get in touch with the seller. It was a Verizon Pixel 2 xl. I was using it on MetroPCS successfully until today. Can this be unlocked somehow?
Click to expand...
Click to collapse
If Seller will not immediately refund the purchase, the Only thing to do with a stolen phone is tell local police the entire story about Seller.
You can't get a stolen phone to function once blacklisted. If you could find a shady character to "flash" something, you would sooner or later be found out.
Not worth it.
michaelbsheldon said:
If Seller will not immediately refund the purchase, the Only thing to do with a stolen phone is tell local police the entire story about Seller.
You can't get a stolen phone to function once blacklisted. If you could find a shady character to "flash" something, you would sooner or later be found out.
Not worth it.
Click to expand...
Click to collapse
I know this doesn't help now, but you have to keep it in mind about a deal that is too good to be true -- it usually isn't.
But let me ask you this; how exactly do you know that its been reported stolen? If you're trying unsuccessfully to connect a stolen phone to a network using your sim card, that would alert your service provider to the fact that you have a stolen phone, and so I would suspect that you can expect the police to knock on your door shortly.
Ok, so let's get the 800-lb gorilla out of the way here. The phone has been blacklisted. Why has it been blacklisted? Either the seller cancelled their service and refused to pay the ETF fee, or the device was stolen. Regardless of why, both options lead to the same end result: an unusable device.
If the device is blacklisted due to the seller refusing to pay the ETF, the only way to resolve the issue is to pay the ETF fee.
If the device is blacklisted due to being stolen, nothing will resolve the issue. The P2XL would need to be sold, either as a parts device, or to a buyer out of the country.
Unlocking a device will not help here, and in the case of Verizon is moot: Verizon does not SIM lock their devices. A few years ago it was possible to switch carriers and get around the blacklist, but that has changed. The carriers all access the same blacklist, and a device blacklisted on one carrier is blacklisted on all of them. The one loophole in the blacklist is if the device is transported outside of North America. The blacklist in the US is not used worldwide, and thus devices outside of the country will work.
Now that we've covered the issue of blacklisting, let's touch on the theft issue. It's very unlikely that Verizon is going to send anyone to retrieve the device. Even though the device costs a fair amount of cash, the carriers cannot pinpoint exactly where the device is, except to note that it's using a specific cell tower. By blacklisting the device they have rendered it unusable and have already written it off.
if you bought it via swappa or something like that you can file a claim against the user
if via craigslist or in person, you have no real recourse
96carboard said:
I know this doesn't help now, but you have to keep it in mind about a deal that is too good to be true -- it usually isn't.
But let me ask you this; how exactly do you know that its been reported stolen? If you're trying unsuccessfully to connect a stolen phone to a network using your sim card, that would alert your service provider to the fact that you have a stolen phone, and so I would suspect that you can expect the police to knock on your door shortly.
Click to expand...
Click to collapse
It worked yesterday when i first added it to my ascot. Today, this afternoon it stopped working and when i checked the IMEI, it was reported lost or stolen. It wasn't yesterday when I checked it. Seller is MIA. Can I order a motherboard or something for it that will fix the issue?
Nickdroid86 said:
It worked yesterday when i first added it to my ascot. Today, this afternoon it stopped working and when i checked the IMEI, it was reported lost or stolen. It wasn't yesterday when I checked it. Seller is MIA. Can I order a motherboard or something for it that will fix the issue?
Click to expand...
Click to collapse
No, if it is listed as stolen you are done. You can give it to the cops, and the info you have on the seller if you want.
Couple of concerns here.
If I give up the phone, I am out both my money, and the phone. In which case the police will literally do nothing. The phones already been written off and likely replaced.
If I keep it, I have seen multiple claims of company's that can clear a bad IMEI for a fee.
However, I thought that my phone being a Verizon variant, just wouldn't work on Verizon but would work on gsm still? What ever happened to that?
Nickdroid86 said:
Couple of concerns here.
If I give up the phone, I am out both my money, and the phone. In which case the police will literally do nothing. The phones already been written off and likely replaced.
If I keep it, I have seen multiple claims of company's that can clear a bad IMEI for a fee.
However, I thought that my phone being a Verizon variant, just wouldn't work on Verizon but would work on gsm still? What ever happened to that?
Click to expand...
Click to collapse
It was explained for you in an earlier post. YOUR PHONE WILL NOT WORK IN THE USA BECAUSE ALL USA CARRIERS USE THE SAME BLACKLIST. YOU WOULD HAVE TO MOVE OUT OF THE COUNTRY OR FIND SOMEONE OUTSIDE OF THE COUNTRY TO PURCHASE IT OFF OF YOU.
twiz0r said:
It was explained for you in an earlier post. YOUR PHONE WILL NOT WORK IN THE USA BECAUSE ALL USA CARRIERS USE THE SAME BLACKLIST. YOU WOULD HAVE TO MOVE OUT OF THE COUNTRY OR FIND SOMEONE OUTSIDE OF THE COUNTRY TO PURCHASE IT OFF OF YOU.
Click to expand...
Click to collapse
Oh ok, well now that you say it in all caps lock, it makes sense.......
Nickdroid86 said:
Oh ok, well now that you say it in all caps lock, it makes sense.......
Click to expand...
Click to collapse
Well you didn't understand when someone typed it normally so...
twiz0r said:
Well you didn't understand when someone typed it normally so...
Click to expand...
Click to collapse
Right but it still doesn't explain if you're just saying that because it's unethical, or actually impossible. Because like I said there's companies out there with decent reviews that claim they can fix this issue....
Nickdroid86 said:
Right but it still doesn't explain if you're just saying that because it's unethical, or actually impossible. Because like I said there's companies out there with decent reviews that claim they can fix this issue....
Click to expand...
Click to collapse
I don't know anything about bypassing IMEI bans, but I would *assume* that there's some sort of rule on XDA about discussing things of that nature.
This is simple. Be sure you have all your info together about the seller. Print out all correspondences, screen shot and print out any communications (texts, call logs, etc), write down all of the phones info clearly (IMEI, model, etc, etc). Bring that paperwork to the police (don't bring the phone at this time) and file a report. Take said report and contact Google. Email them all of the info including the police report. Wait to hear from Google. Chances are good they will offer some form of assistance, possibly an offer to send in the phone for full reformatting if no one has made claim to that phones IMEI. They may offer a discount on another device. They may tell you to go pound sand. Either way, that's your best/only option at this point.
Sent from my Pixel 2 XL using XDA Labs
Nickdroid86 said:
Right but it still doesn't explain if you're just saying that because it's unethical, or actually impossible. Because like I said there's companies out there with decent reviews that claim they can fix this issue....
Click to expand...
Click to collapse
You are now venturing into territory that is very much frowned upon by XDA moderators. Not giving you a hard time, just a heads up.
I agree, if anyone has info please pm me. Feel free to close the thread.