I live in Bangladesh. Recently I visited Malaysia and bought a Dopod 838 Pro from there. I checked it over there and it worked fine. But after getting back, when I tried the mobile with my country's SIM, it gave a error message saying ' your current network 47001 is not supported, please ask your device vendor for an update' and I got a no service problem. In the available networks section my operator (GrameenPhone) isn't listed.I tried almost everything I could, upgraded to SPL v.7, tried different radio versions, tried different ROMs and modified windows mobile versions like Black version, Pays version etc. The best I got was I got a signal for 2-3 mins. During that time I could make and receive phone calls, it worked fine for that short time. But after that 2-3 mins. the signal drops and the phone starts checking for the signal and eventually I get a no service problem. I tried repeatedly but with the same result. This is so frustrating!!!! I love the phone, how can I make it work?? Hey guys, help me out please. Thanks.
sumanhaider said:
I live in Bangladesh. Recently I visited Malaysia and bought a Dopod 838 Pro from there. I checked it over there and it worked fine. But after getting back, when I tried the mobile with my country's SIM, it gave a error message saying ' your current network 47001 is not supported, please ask your device vendor for an update' and I got a no service problem. In the available networks section my operator (GrameenPhone) isn't listed.I tried almost everything I could, upgraded to SPL v.7, tried different radio versions, tried different ROMs and modified windows mobile versions like Black version, Pays version etc. The best I got was I got a signal for 2-3 mins. During that time I could make and receive phone calls, it worked fine for that short time. But after that 2-3 mins. the signal drops and the phone starts checking for the signal and eventually I get a no service problem. I tried repeatedly but with the same result. This is so frustrating!!!! I love the phone, how can I make it work?? Hey guys, help me out please. Thanks.
Click to expand...
Click to collapse
Have you tried to SIM unlock it?? Take a look in the upgrading forum...READ READ READ before doing anything else ok?
Try a different more newer SIM card, or maybe a different provider!
Re:
Tried unlocking, different provider, different SIMs, everything I could think of but alas nothing worked. Any other ideas guys??
Still no luck guys!!
Hey guys, I'm still stuck with my problem here, appreciate your help. And I also need the radio ROM version 1.40.30.00 (that's the only radio ROM I couldn't try because when I clicked on the link shown in the forum I got a '550 Failed to change directory' error. Could someone plz re-opload the radio ROM somewhere and send me the link. Thanks.
Phone problems
Make sure you are SIM unlocked and not just Device unlocked. They are two different things. I've heard of some folks having to repeat the process a few times for it to "take". Good luck.
Hmmm... If an IMEI is reported as stolen etc would it cause the phone to work for a couple of minutes and than lose service? This may be something for you to check into. Just my 2 cents.
I have a strange issue. With SIM from Finnish operator Elisa, com.android.phone crashes once always after rebooting the phone. Trying with SIM from other operator (DNA in this case) doesn't give that error.
Phone works fine after the crash message. I've tried with stock ROM 4.0.2, 4.0.4, and also with few custom ROMs.
The stock ROMs I've tried with have been with locked bootloader and everything being reset to stock. Also I've tried with different radios. Only with non-Elisa SIM the error doesn't appear.
Anyone run into this? Should I take this to Elisa, Google or Samsung?
Have you tried a different SIM from Elisa? Maybe the one you have is faulty.
No I haven't. Will need to find someone with Elisa SIM.
Any update on this one? Did you get another SIM?
I'm having the same issue with Elisa SIM. Tried 3 different stock ROMs on my Galaxy Nexus.
Same SIM still, but looks like issue doesn't exist anymore on 4.2.
Sent from my Windows 8 device using Board Express
I'm using Droid Incredible 2 and facing a strange problem that I need help
My phone is using GSM network and rom Cyanogenmod 7 stable version
The phone works without problem until I restart the phone, the Baseband version becomes unknown and the notification shows the message "No service" so I don't have any mobile network
I tried to reflash the ROM and the problem seemed disappear. But when I perform a restart, I experience the same problem again
Is there anyone know how to solve this problem?
kingofkings2029 said:
I'm using Droid Incredible 2 and facing a strange problem that I need help
My phone is using GSM network and rom Cyanogenmod 7 stable version
The phone works without problem until I restart the phone, the Baseband version becomes unknown and the notification shows the message "No service" so I don't have any mobile network
I tried to reflash the ROM and the problem seemed disappear. But when I perform a restart, I experience the same problem again
Is there anyone know how to solve this problem?
Click to expand...
Click to collapse
I would ask in the rom specific thread. You're more likely to get someone with experience with that rom to answer.
TheAtheistReverend said:
I would ask in the rom specific thread. You're more likely to get someone with experience with that rom to answer.
Click to expand...
Click to collapse
It's OK. Thanks for your reply
TheAtheistReverend said:
I would ask in the rom specific thread. You're more likely to get someone with experience with that rom to answer.
Click to expand...
Click to collapse
He can't post there most likely since he has only 2 posts. I had an issue with Viper like this but thought it was related to Hurricane Sandy....
One morning I grab my phone off the usb (computer) and it says Vodafone instead of VZW on the lock screen. Hmmm. Reboot and nothing changes. Can't send of receive texts or connect to 3g but phone works. I tried pulling battery, sim card....to no avail. As a last resort I wiped data and it has worked since with no issue although that forced me to re-install all my apps.
Hope this helps.
vforaci said:
He can't post there most likely since he has only 2 posts. I had an issue with Viper like this but thought it was related to Hurricane Sandy....
One morning I grab my phone off the usb (computer) and it says Vodafone instead of VZW on the lock screen. Hmmm. Reboot and nothing changes. Can't send of receive texts or connect to 3g but phone works. I tried pulling battery, sim card....to no avail. As a last resort I wiped data and it has worked since with no issue although that forced me to re-install all my apps.
Hope this helps.
Click to expand...
Click to collapse
Thanks so much for your suggest. I wiped data and my phone works too. But I wonder what is the root cause of this issue? A problem of custom rom ???
Hey Guys,
I have an AT&T Model SGH-1317 Note 2. For use on other networks, I unlocked the phone using the *#197328640# menu option. However, the phone failed to start the hot spot stating Mobile data was unavailable or Invalid Sim. However, I am able to tether perfectly using the same sim on an another S3 so I was sure its nothing to do with the sim or network operator settings.
I looked up and found XDA website with tons of information. I assumed my phone was locked by AT&T. Hence, I rooted the phone using CF-Auto-Root, backed up complete data using Titanium and using Rom Manager I installed the Crash Aroma 4.1.2 Rom. I wiped the data and cache 3 times as suggested. However, after the boot I am unable to connect to any mobile network. A Click on Mobile Network says "Insert Sim Card to Access Network Services". Dialling for IMEI number prompt a Null.
During Installation I noticed the Crash ROM has overwritten the Radio.. and I am assuming this is were the problem lies. but I leave it you experts.. Request Help!
Sunil.
What carrier are you using the device on?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
cdshepherd said:
What carrier are you using the device on?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Am currently on Du - A network in Dubai, UAE. I have been reading more forum information and some suggest that this may be related to the EFS folder getting corrupted which may cause the IMEI number to fail. Some suggest that there are software to rebuild this information by using the IMEI number behind the handset..
I also noted that my phone model has also changed to GT-7100 instead of SGH-1317, Wonder if the Crash ROM was apt?
Would you suggest installing a Jedi Rom specifically built for SGH-1317... or is the damage already done?
Back Online
Since I found no replies.. I had no choice but to give it to the Pros.. I handed my phone day to one of the Unlocking experts at a mobile store… He was confident that his technicians would resolve this. But after 2 Days, they have given up.. He suggested the phone would fetch me US$ 10 if someone used it as a demo unit at a mobile shop..
I was sure this was something to do with the Modem, IMEI and the all important NV folder. I was able to find a Stock ROM for the SGH-1317 and I also found a link at XDA about using EFS pro to change the IMEI.
Using Odin software, I flashed the phone with the stock rom. Unfortunately, there was one error when it tried to communicated on com1. Having no choice, I continued. Restarting got the AT&T style boot but it again froze on the Samsung screen. Dreading the communication error, I restarted several times with no results. Finally I realised if would be due to the cache and user data. I reset the phone to factor settings wiping out the user data and Whola.. The phone sprang back up..
Lessons learnt.. Backup your rom and data before playing with custom roms. Read Read Read and don’t flash in the middle of the night..
Since I am back online, I plan to stick to the stock and crappy 4.1.1 with all the AT&T dead weight. Will live without the ability to Tether until my fingers get warmer.. It won’t be long as I am already bit by the Custom Rom Devil..
Don't Give Up Easy..:good::victory:
Flashaholics anonymous will help.
Sent from my SGH-I317 using xda app-developers app
sunilgonsalves said:
Using Odin software, I flashed the phone with the stock rom. Unfortunately, there was one error when it tried to communicated on com1. Having no choice, I continued. Restarting got the AT&T style boot but it again froze on the Samsung screen. Dreading the communication error, I restarted several times with no results. Finally I realised if would be due to the cache and user data. I reset the phone to factor settings wiping out the user data and Whola.. The phone sprang back up..
Click to expand...
Click to collapse
Please I am having the very exact same issue and can't seem to have it fixed
Using CMW I also flashed it back to stock rom, didnt have any problem or errors doing it but im still getting No SIM Inserted. I have deleted cache and user data several times... Tried flashing CM10 and CrashRom see if they made a difference and still No Sim Inserted... tried 3 different kernels and still same issue
I have the exact same problem since yesterday. I've tried everything and anything to no avail. I'm very close to returning the phone.
I would really appreciate any input.
Same issue
I flashed crash rom 4.5, over the stock kernel and it gave me that same message. I've tried everything I could think of, which included everything in this thread to no avail... any further advice would be greatly appreciated.
imei null baseband unknown, {insert sim to access network error} PLEASEEEE HELPPP ME
i rooted using auto root and installed xposed framework and snapshare and snapprefs :crying:
after that i tried puttin off the airplaine mode and it didnt happen
then the error started to show insert sim to access network god i need help.
sukhraj kohli n7100 said:
i rooted using auto root and installed xposed framework and snapshare and snapprefs :crying:
after that i tried puttin off the airplaine mode and it didnt happen
then the error started to show insert sim to access network god i need help.
Click to expand...
Click to collapse
Your username suggests that you have the N7100 device ??
If so. ..you are in the wrong place for support. ..As this is the SGH-I317 section.
If you are showing IMEI NULL with no baseband you may have to restore your backup image to correct the problem. .
If no backup image exists. ..you will need to flash a factory N7100 image from your section.
Look for the return to stock thread for your specific device and that should fix you up...
The CF AUTO ROOT files are device specific. ..so I hope you haven't damaged the partitions.
Good luck. ..g
Edit:
This will help. ..and will place you in the right section. ..
Just go to page 1...good
http://forum.xda-developers.com/showthread.php?t=2230250
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
monsai83 said:
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
Click to expand...
Click to collapse
Are these the APN codes you used(poster corrected a mistake in green text)? Looks like there is a different APN for prepaid /postpaid.
http://androidforums.com/threads/working-sprint-prepaid-apn-settings.920752/
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
monsai83 said:
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
Click to expand...
Click to collapse
I had an issue with something on my Virgin mobile 816 a5_chl a while back and a member @wxppro was very knowledgeable about APN settings and their intricacies. He had a MVNO 816 at the time with an APN issue and I bet he could help you with this as that was my best suggestion for a fix and it didn't help you.
See if you can direct him here to this forum so that if he can help out the info is here to help others as well. Good luck.
Not sure how much I can help. APN is a tricky business. If your APN settings disappear after some time, it is generally because the cellular network the phone connects to does not match the APN's MCC/MNC numbers. Or it could be the phone is in 3G mode (CDMA EvDo mode).
You can try these things:
Switch network types, from LTE to 3G, wait a minute, and then back to LTE. APNs do not show up in 3G mode. They only show up in LTE (or global) mode.
When you have the APNs show up, check the parameters are correct, you can do a "Restore to default" and then add the new one following that post.
Hope this helps.
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Techdude154 said:
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Click to expand...
Click to collapse
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Bigsupersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
thoctor said:
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Supersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
Click to expand...
Click to collapse
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
thoctor said:
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Click to expand...
Click to collapse
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
This is starting to scare me as well because I'm thinking of going back to stock once Marshmallow gets pushed to our phone to get my beats drivers back and this is making me think twice. Sorry your having so much trouble.
Click to expand...
Click to collapse
thoctor said:
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
Click to expand...
Click to collapse
seemed that way.
i took radio logs before and after it worked, and worked only on 3g, and it looked to me like the sim card responded differently to the ril after things were running right again.
mine might've been a special case, though, it came from ebay with no sim, and virgin had to go to a little effort to get it programmed when i installed the sim initially.
they also claimed for several days that the local Sprint tower was down for lte service.
---------- Post added at 10:37 PM ---------- Previous post was at 10:32 PM ----------
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Click to expand...
Click to collapse
tier 2 takes luck, time, many calls, and eventually you learn the answers to all the questions tier 1 outsourced from India asks so you can feed it to them so fast they want to shuffle you along. takes a couple of weeks to over a month to get to tier 2 and sometimes they have to be involved multiple times as well.
I've been dealing with virgin since 2009... replaced only two phones, eventually got the rest of the issues hammered out with persistence.
for a little while, twice, i had direct toll free numbers to American tier two even because my issues were so hard to solve. it didn't take too long for those numbers to be disconnected, though.