Develop Bugs

Google account on phone is GONE!

I just opened my phone & tried to open my gmail & it just closed, no FC or anything just a black screen that opened & closed real fast. I then tried to open the market & it says you must add a new account so i hit yes & that just closes to, so i went to settings accounts & sync & my gmail is not in there so i hit add account & there is no gmail in there. Anyone know how i can get my Google account working again? I also tried loading the market webpage on my laptop & it won't even open. Wonder if Google is having problems.
I had this problem before but can't remember for the life of me how i fixed it. I am rooted & running Shooter Rom. I don't want to restore my phone, that's my last option.

Exiled44 said:
I just opened my phone & tried to open my gmail & it just closed, no FC or anything just a black screen that opened & closed real fast. I then tried to open the market & it says you must add a new account so i hit yes & that just closes to, so i went to settings accounts & sync & my gmail is not in there so i hit add account & there is no gmail in there. Anyone know how i can get my Google account working again? I also tried loading the market webpage on my laptop & it won't even open. Wonder if Google is having problems.
I had this problem before but can't remember for the life of me how i fixed it. I am rooted & running Shooter Rom. I don't want to restore my phone, that's my last option.
Click to expand...
Click to collapse
(If you are still experiencing this problem)
Restart your phone once (works most of the time)...if that doesn't do it, clear cache and dalvik and reflash the rom (without full wipe)...
Alternatively, you could also try fixing permissions from the recovery.

theidlemonk said:
(If you are still experiencing this problem)
Restart your phone once (works most of the time)...if that doesn't do it, clear cache and dalvik and reflash the rom (without full wipe)...
Alternatively, you could also try fixing permissions from the recovery.
Click to expand...
Click to collapse
The restart didn't work. If i do the wipes & reflash without full wipe will i still have all my apps & everything i downloaded?

Exiled44 said:
The restart didn't work. If i do the wipes & reflash without full wipe will i still have all my apps & everything i downloaded?
Click to expand...
Click to collapse
Yes. You will have all your existing apps and data. Reflashing should replace missing files and redo the permissions.

theidlemonk said:
Yes. You will have all your existing apps and data. Reflashing should replace missing files and redo the permissions.
Click to expand...
Click to collapse
Thanks man. I reflashed the Rom & it worked but My Rom has an update that i want so looks like I'll have to Wipe ALL. lol. Just bought TB to help me out.

Exiled44 said:
Thanks man. I reflashed the Rom & it worked but My Rom has an update that i want so looks like I'll have to Wipe ALL. lol. Just bought TB to help me out.
Click to expand...
Click to collapse
Glad that it all worked out...flash away....

"Error Processing Purchase" message

I keep getting that damn error whenever I try to download an app from the play store, even when it's free. I fixed it once before by clearing the cache, data, and uninstalling updates of the market but I don't wanna have to do this Everytime I download an app. Anyone have a fix?
Sent from my SGH-T989 using XDA

Goofy317 said:
I keep getting that damn error whenever I try to download an app from the play store, even when it's free. I fixed it once before by clearing the cache, data, and uninstalling updates of the market but I don't wanna have to do this Everytime I download an app. Anyone have a fix?
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
Mayb ur Build.prop?

Goofy317 said:
I keep getting that damn error whenever I try to download an app from the play store, even when it's free. I fixed it once before by clearing the cache, data, and uninstalling updates of the market but I don't wanna have to do this Everytime I download an app. Anyone have a fix?
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
Log into your google account and check your wallet. There may be an issue with your payment method. If everything is fine, try deleting the app and then reinstalling the market. You can google "android market apk" to find it, or Google "google play apk". Download and install.
If that still doesn't solve, it could also just be the Google servers having an issue.
Sent from the future on my Samsung Galaxy XXV
If I helped you, hit thanks! : )

This happened to me when my credit card on file expired.
Sent from my SGH-T989 using XDA

Yeah check whatever card you have on file with google, same thing happened to me when I replaced my card.

Android Revolution said:
Log into your google account and check your wallet. There may be an issue with your payment method. If everything is fine, try deleting the app and then reinstalling the market. You can google "android market apk" to find it, or Google "google play apk". Download and install.
If that still doesn't solve, it could also just be the Google servers having an issue.
Sent from the future on my Samsung Galaxy XXV
If I helped you, hit thanks! : )
Click to expand...
Click to collapse
Thanks for the help but it didn't fix the problem :/ also I forgot to mention I'm using juggernaut 5.0 and I never had this issue until I installed this rom...
Sent from my SGH-T989 using XDA

Yeah.. I had the same problem when I got my new credit card.. Just review the information you have on Google wallet.
Sent from my SGH-T989 using XDA

might be a ROM issue
I have the same "error processing issue" problem. I often have to clear my market cache/data, which works sometimes. So I called google market play to see if there were any issues in my account, and the rep said there was none. His theory was that there might be some issues with the custom ROM (ARHD) I installed, since I only started having problems after I installed it. Anyway, I think the only solution for now is the clear cache data approach, or better yet, hope that our ROM builders are able to address the issue.
As an aside, my ARHD is working perfectly, except for this market issue (cum hoc, ergo propter hoc?)

I also have a custom rom installed and had this same issue, I resolved it by uninstalling updates for the google play store app, and then it worked...at least for now.

I recently started messing with various roms and themes when this issue popped up for me. I searched the web and tried the various methods (removing gmail account, not updating, etc) with little luck. After hours of frustration, I finally found out what was causing the issue.
I was using Titanium Backup to back up all my files and restore them as I was flashing between the various roms, that was the trouble maker.
When you back up your files before a flash, make sure you do not back up the google/play store. So, if you are having problems, try to go trough these steps and it should fix it.
Back up all your files (minus play store) in Titanium Backup.
Reboot phone into clockwork.
Reset Factory Data x3
Wipe Cache x3
Install your rom from zip
Once your phone is booted up again, do not enable Wifi (for now)
Do not add a Google Account
Go to the market and download Titanium (will prompt to add Google account, do so)
Exit the Market
Go back to the market (it should now have auto updated to play store)
Try to download another app, any app, it should work
You can now use Titanium to restore all your apps and data, but make sure that you do not restore anything with the market/play store in it.
I did this yesterday, restored all my games, contacts, text messages, etc and it has worked fine for me ever since.
I am running slickMOD Supreme with the Darkside Kernel.
Hope this helped at least a few of you as I know how big of a headache this was for me.

All is good now. However, it does still happen with a couple apps, free or paid. I can't remember which ones but it gives the processing purchase error. Very rare albeit still present.
Sent from my SGH-T989 using xda app-developers app

Aloha;
Sounds like an ID mismatch here. Happens whenever you do a factory reset or change ROMs. I'm guessing that the ID is a hash of the phone and the ROM, maybe. Anyway, the device ID is what ties the phone to your Google account and apps use this to determine whether you paid for the installed app or run as a freeware version.
Titanium now offers the choice of reverting the id back to the old one or ignore the change. I prefer NOT to change the ID back as I've ran into more id mismatch problems down the road than just keeping the new ID. I too use Titanium to backup my apps and data, and use it to quickly restore my apps and data to a new installation on my phone (whether it be a factory reset or a new ROM, or even a reinstallation of the current ROM). Whenever I have a misbehaving app that reverts back to the freeware version or complains about licensing problems, I then uninstall the app and then reinstall the app directly from the Play Market. That has always fixed the problem for ME. Your Mileage May Vary, which mean while it works for me, it MAY not work for you. Keep that in mind before you start biatchin that it doesn't work.
Oh, yeah, also try rebooting after the reinstallation. If nothing else, Dalvik and Cache!
Mahalo,
-Lance

Ive only had this error when restoring /system from a nandroid. But flashing a modded market fixes it. you could try that. btw have you changed your DPI at all?

elesbb said:
Ive only had this error when restoring /system from a nandroid. But flashing a modded market fixes it. you could try that. btw have you changed your DPI at all?
Click to expand...
Click to collapse
I've run into this a few times after doing a restore from a backup or swapping ROMs. Best way I can fix it is go to Google Services Framework, stop it, clear the data. Next go to Google Play, stop it. Uninstall any updates, then clear the data. Reboot phone. Go to Google Play again, accept terms, and now it should work. Just some advice.

smokinjoe2122 said:
I've run into this a few times after doing a restore from a backup or swapping ROMs. Best way I can fix it is go to Google Services Framework, stop it, clear the data. Next go to Google Play, stop it. Uninstall any updates, then clear the data. Reboot phone. Go to Google Play again, accept terms, and now it should work. Just some advice.
Click to expand...
Click to collapse
@smokinjoe2122
where is google services framework located?

tomasitoc said:
@smokinjoe2122
where is google services framework located?
Click to expand...
Click to collapse
It's typically under all software. You have Downloads, SD card, All and its in there somewhere. In AOSP or AOKP you have to go under downloaded and it's in there

Google Play Store download error - 921

This thread is to provide the solution for Google play store download error - 921.
Today I got the error while downloading the apps from Google Play Store. The error message is
'Error - Update for "xxxxx" could not be downloaded due to an error. (921)'
I've searched the forum and found some useful information. Because the thread was belonging to different phone, I wanted to post the information with some more details.
If you see the same error, then follow the steps -
1. Menu > Settings > Personal > Accounts and sync > click on your google account (email)
2. click 'Remove account'. Don't worry, it's not deleting your physical account. Account related information is still saved in Google.
3. Launch Google Play Store again
4. When asked, use existing account to create the google account.
5. Provide your existing google account information (email & password)
6. try again to download
Based on my experience, whenever I got the 921 error, cleaning cache and data for google play store app does not work.
Another work around is creating a second google account. But I believe many people do not want to maintain multiple account on one phone.
(attached) screenshot of error 921.

First png uploading failed. Try to upload thru 2nd post.

Error 921 download error..
I could fix it by uninstalling the google play..

I tired to do this, but I get
"This account is required by some applications. You can only remove it by resetting the phone to factory defaults (which deletes all your personal data) You do that in the Settings application, under Privacy"
Actually doing that is what started my problem. My google contacts would not sync
so I reset by going to Settings/Privacy, now I can't get google play/market to download anything, and I constantly get a google talk authentication failed message. ( I don't nor have I ever knowingly used google talk)

remove and clear the data/cache for the play store and uninstall the update for it. it should roll back to a version from before and once you reopen it and it downloads again it should be ok. I had this same problem and have done that and so far with the newest market I've not had one single problem after doing that. YMMV however.

I do not have option to clear data or clear cache greyed out, I will try the uninstall update..
no go, same thing only now the message is simply "could not be downloaded due to an error"

is your phone rooted? and which rom are you using?
Again, just removing data/cache would not solve the problem many times.
Did you try to create a second account?

yeah, I can't clear data or cache as the buttons are not available.
it is rooted I am on GB EL30 with EL30 modem
i did not try a second account, really don't want a second account, i guess i can to test it though.
probably do a hard reset tonight from cm

touchtaz said:
yeah, I can't clear data or cache as the buttons are not available.
it is rooted I am on GB EL30 with EL30 modem
i did not try a second account, really don't want a second account, i guess i can to test it though.
probably do a hard reset tonight from cm
Click to expand...
Click to collapse
Many google apps are sharing the info thru Google Framework service. Did you try to remove data/cache for this app also?
Doing factory resetting would be the easiest way but sometimes taking long time to recover the everything. So, it depends on your preference.
If the data & cache fields are grayed out, then it means that there's nothing to be cleared.

yes, the buttons for data and cache are also unavailable in framework also.
I did the factory reset from Privacy, that's what started the 921 problem.
i guess I will from cm tonight, that don't work I guess I'll put it back to ec05 and let it update then try again

got tired of messing with it, used odin to overwrite el30. so far so good. email push is working, contacts are syncing, and I can download from market

it's working now! thank you!

Likewise, OP's steps worked for me Thanks.

I googled this issue (I have a different device, obviously) and found this thread. Pointing me at the Google Framework services fixed my issue, so thank you!! I use TB and just restored the Google Framework data (I'd just wiped data and didn't want to have to go through the play store song and dance like ALWAYS) and voila! One reboot later (I'd already rebooted five times before, what was one more?) my apps download without an issue. This would probably resolve it for other users as well. Thank you again!!
kobridge said:
Many google apps are sharing the info thru Google Framework service. Did you try to remove data/cache for this app also?
Doing factory resetting would be the easiest way but sometimes taking long time to recover the everything. So, it depends on your preference.
If the data & cache fields are grayed out, then it means that there's nothing to be cleared.
Click to expand...
Click to collapse

OP's steps worked for me too, thanks!
Remove the account and readd it.

Hey my little cuties. I noticed something it the screenshot. You have the warning triangle up top. Use the pulldown to grant permissions. Google apps sometimes request it out of nowhere.

The Root said:
Hey my little cuties. I noticed something it the screenshot. You have the warning triangle up top. Use the pulldown to grant permissions. Google apps sometimes request it out of nowhere.
Click to expand...
Click to collapse
That was not the permission thing. Actually the little triangle was for the error message on top.
Actually I've seen the case like you explained but in my case there was no waring nor notification. Just app was't worked. In sometimes, if the app does not work, then we need to pull down the notification area, and check if there's anything (permission request).

OP's directions worked for me as well.
HTC Sensation.

OP's directions worked for me as well.
HTC Evo 4G running CM9.

Now how do I clear up the 942 error.
If I helped you out in any way please thank me. Thanks.

[Q] Error Processing Purchase - Nothing has worked

Running CM9
Ive run darkside Cache wipe + Cleared market data and cache + uninstalled updates even, no dice
It seems the only I can make the market work is by unchecking all sync options under my google account, then downloading apps, then rechecking everything, then it breaks again.
I cant seem to find a permanent solution to this?

Sounds like a bad flash. Reflash the ROM.

Rekzer said:
Running CM9
Ive run darkside Cache wipe + Cleared market data and cache + uninstalled updates even, no dice
It seems the only I can make the market work is by unchecking all sync options under my google account, then downloading apps, then rechecking everything, then it breaks again.
I cant seem to find a permanent solution to this?
Click to expand...
Click to collapse
Clear data on Google services framework
Sent from the iPhone graveyard.

markusf21 said:
Clear data on Google services framework
Sent from the iPhone graveyard.
Click to expand...
Click to collapse
ooohh that worked...THANK YOU

Glad to help
Sent from the iPhone graveyard.

[Q] Dinc2 can't talk to Google - i think Google hates me

Perhaps someone out there has a suggestion for what i can do to fix my phone...
Ok, so I rooted my Dinc2 last spring, then that phone died, and i got a replacement Dinc2 and rooted it. It was working fine until it apparently heard that i got an iPhone for work, and now Google won't talk to me.
Or more specifically, i can't get my phone to connect to Google servers. I can't add a new Google account, sync my e-mail, connect to YouTube, or pretty much ANYTHING involving Google, at this point.
In searching for a solution I've seen various instructions from "delete/clear data/cache for Gmail' (now it just says "waiting for sync"), to 'do a factory reset' (um... not if i can help it)...
One suggestion i saw involved removing the Gmail account and re-adding it... unfortunately, i can't add a different one, so therefore i can't remove the one that's already been added.
I've also seen suggestions to edit your hosts file - and I am running the Magnolia 2.1 ROM, so it has an ad-blocking hosts file (see http://forum.xda-developers.com/showthread.php?t=509997) . I figure that could be the issue, however i can't change it.
You see, after Gmail started acting stupid, i was trying to get into Google Play to re-load/update/something the app, but Google Play also wouldn't connect, so i attempted to refresh that by un-installing the updates (thinking it would auto-upgrade back to the google play, but with a fresh install)... so now i have Market, but it won't connect to the google servers.
What does that have to do with the hosts file? i dont' happen to have a terminal app on my phone, and now i can't install other apps, because, well, Google.
I suppose i can check out the Amazon appstore for a terminal app, but at this point, i'm over my head as far as deciding a good course of action from here, and was hoping someone would give me some advice (or a solution, other than re-installing my nandroid backup that's a few weeks old...) *twitch*

Try relaxing gapps, then clear cache and dalvik... If that doesn't work, wipe data completely.
Sent from my SCH-I535 using Tapatalk 2

Hmm...
prototype7 said:
Try relaxing gapps, then clear cache and dalvik... If that doesn't work, wipe data completely.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Ok, so gapps is the google apps package -- er.. how exactly does one relax it? i don't really know what i'm looking for, or what i need to do once i find it... i tried clearing the cache and dalvik, without touching the Gapps, however no luck.
Sorry i'm such a n00b...

wntrequinx said:
Ok, so gapps is the google apps package -- er.. how exactly does one relax it? i don't really know what i'm looking for, or what i need to do once i find it... i tried clearing the cache and dalvik, without touching the Gapps, however no luck.
Sorry i'm such a n00b...
Click to expand...
Click to collapse
He meant reflashing. What rom are you running?

Haha, sorry, reflash. Latest swiftkey beta isn't the best
Sent from my SCH-I535 using Tapatalk 2
---------- Post added at 05:15 PM ---------- Previous post was at 05:14 PM ----------
gtdtm said:
He meant reflashing. What rom are you running?
Click to expand...
Click to collapse
OP says magnolia 2.1
Sent from my SCH-I535 using Tapatalk 2

prototype7 said:
Haha, sorry, reflash. Latest swiftkey beta isn't the best
Sent from my SCH-I535 using Tapatalk 2
---------- Post added at 05:15 PM ---------- Previous post was at 05:14 PM ----------
OP says magnolia 2.1
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Yes it does...totally missed it. And I think a gapps reflash is the most likely fix too, but what do I know?

Have you tried a different rom?

Make sure background data and always on data is turned on in you're settings
Sent from my HTC Incredible 2 using xda app-developers app

Re-recovered the whole thing...
wntrequinx said:
Ok, so gapps is the google apps package -- er.. how exactly does one relax it? i don't really know what i'm looking for, or what i need to do once i find it... i tried clearing the cache and dalvik, without touching the Gapps, however no luck.
Sorry i'm such a n00b...
Click to expand...
Click to collapse
Thanks everyone... reflashing makes more sense... :silly:
No i haven't tried a different rom, this one worked fine for 8 months - then i had to move it onto a new phone - which (once i got the tacoroot to actually work) was also working for two weeks even after i swapped phones, and did a recovery restore of the whole thing...
then it stopped working for some reason.
So, i gave up last night and did a recovery restore - but just a cache wipe/davlik wipe and restore didn't work -- so this morning I did a factory reset and then the recovery restore and it seems to be working again... hopefully it will keep working...
Now all i need is to restore my sms that i backed up before trying the restores...
I'll be back if it stops working again...
Er... i thought it was working... at least now Gmail and Play don't instantly crash when i try to open them...
but after 5 minutes, gmail still hasn't gotten any new mail....i'll try removing the account and re-adding it... *sigh*... this is how it all started the first time it broke...

casseer15 said:
Make sure background data and always on data is turned on in you're settings
Sent from my HTC Incredible 2 using xda app-developers app
Click to expand...
Click to collapse
Yeah, I did that much --
The issue is that the phone won't talk to Google... as in, Google play can't connect, adding a new Google account to the phone can't "establish a reliable connection", manually syncing gmail does nothing...
and, apparently, flashing GApps didn't help...

wntrequinx said:
Yeah, I did that much --
The issue is that the phone won't talk to Google... as in, Google play can't connect, adding a new Google account to the phone can't "establish a reliable connection", manually syncing gmail does nothing...
and, apparently, flashing GApps didn't help...
Click to expand...
Click to collapse
You did a clean flash, or restored a backup?

Arg...
prototype7 said:
Haha, sorry, reflash. Latest swiftkey beta isn't the best
Sent from my SCH-I535 using Tapatalk 2
---------- Post added at 05:15 PM ---------- Previous post was at 05:14 PM ----------
OP says magnolia 2.1
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Sorry for misunderstanding you on the reflash!
In any case, here is where i am - tried recovering the ROM + Apps (using a recovery backup) to what used to work the beginning of Jan... didn't help - in fact gmail and play crashed when i tried to open them.
Did a factory wipe and recovered again -- this time they open, but they still do not connect...
Flashed the GApps... still no connection (but also no crashing - so that's something)...
Where i am -
Internet works (can get to www.google.com and searches work)
Google search bar works
Gmail just sits there
Google Play tells me connection timed out (regardless of how many times i "retry")
Google maps works fine
Accounts & Sync - "Sync is currently experiencing problems. It will be back shortly"
Add New Account - Google - (sign in to existing...) hangs for a good LONG while then says "Could not establish a reliable data connection to the server." (and in smaller print) "This could be a temporary problem or your phone may not be provisioned for data services. If it continues, call Costumer Care"
x 1000
Other errors: Activity Google sign-in (in application Google Services Framework) is not responding (force close/wait)

gtdtm said:
You did a clean flash, or restored a backup?
Click to expand...
Click to collapse
Both - i did a restored backup after a factory reset (which got it so i could open the google applications that had previously been crashing), then i downloaded gapps-gb-20110828-signed.zip and installed it... which didn't help.
see my response to Prototype7 as to where i am at the moment as far as errors...

wntrequinx said:
Both - i did a restored backup after a factory reset (which got it so i could open the google applications that had previously been crashing), then i downloaded gapps-gb-20110828-signed.zip and installed it... which didn't help.
see my response to Prototype7 as to where i am at the moment as far as errors...
Click to expand...
Click to collapse
You're on a different rom than me, but try this:
Go to Manage Apps, find google services framework, clear data.
then go to google play store (or market), clear data.
Reboot.
If that doesn't work, I really don't know what to tell you.
It doesn't sound like you have done: factory reset, wipe cache, wipe dalvik, wipe system: flash rom and gapps and start from scratch setting up your rom. Only restore the minimum from titanium, especially until you have figured out if it is running stable.

thanks...
gtdtm said:
You're on a different rom than me, but try this:
Go to Manage Apps, find google services framework, clear data.
then go to google play store (or market), clear data.
Reboot.
If that doesn't work, I really don't know what to tell you.
It doesn't sound like you have done: factory reset, wipe cache, wipe dalvik, wipe system: flash rom and gapps and start from scratch setting up your rom. Only restore the minimum from titanium, especially until you have figured out if it is running stable.
Click to expand...
Click to collapse
The Manage Applications / clear google crap broke it the last go round -- (well, clearing data didn't, but reverting to market from play screwed it up)... so i think my only hope is start from clean rom and don't do any Titanium restores of any Google-made apps... especially since all my titanium backups are from after the issue presented...
I guess this means i can pick whatever ROM i want now... since i have to start from scratch anyway... maybe i'll finally go to an ICS one...
*sigh*