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when i bought my G2 i was told i could keep using my old sim card from my G1. my G2 average network speed is like average 500-800kb/s, sometimes 1200kb/s, rarely from 2300-3000kb/s, and every blue/red/black moon it will hit slightly more than 4000kb/s. i live in LA and work in Beverly Hills, so im covered.
i know bandwidth can affect the speeds, but i'd expect to get on average at least above 1200kb/s. my question is could my sim card be having any negative effect on my speeds? should i put in the new one?
oh yeah and i have not recieved the OTA yet either.
The thing is that HSPA+(pseudo "4G") isn't available everywhere. You're probably only on HSDPA which is quite a bit slower than HSPA+.
I don't think changing your sim card would affect your speeds at all, because the sim card doesn't interpret or recieve any data from the cell towers (correct me if I'm wrong)
It just says "HI I'M MIKE'S PHONE AND MY PHONE NUMBER IS XXX-XXX-XXXX AND HERE'S ALL MY INFO"
^_^
thanks for the reply!
i checked the coverage maps and according to them my area is covered. what can i do to get those speeds? i dont think ive ever been on hspa+
IMO I don't think their coverage map is that accurate. For example my house apparently has HSPA+ according to them. However no phones (tried on AT&T and T-Mo) are able to get very good signal at all, with my G2 unable to get data at home. However if I walk to the end of my street I am able to just barely get HSPA+.
Just goes to show: Not everything on the internet is true. XD
ibemad1 said:
Just goes to show: Not everything on the internet is true. XD
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It's not ?
I have a bad feeling about that email I sent with all my bank details to the guy from Nigeria who I was helping transfer some money
changing ur sim would help if u are getting poor signal/coverage and thats only if you are using a very old simcard such as ones from voicestream. also does your G2 banner (when u pull down for notification alert) say T-Mobile | Get More? if it does you may need to update ur sim and it will remove that and just say T-Mobile.
For what it's worth, my SIM card is about 8 years old and I get some really nice speeds with my G2. So I'd say it has very little to do with your SIM card.
The only thing that matters is the radio that the phone supports, the sd doesn't matter. Go into teting via dial pad(*#*#4636#*#*) and force the network type you want.
Just for the hell of it I called T-Mobile today and activated the new SIM that came with my G2. The one I was using was from two phones ago when I had my Sidekick. But even with that SIM card I was getting exceptional speeds. I've been using it for weeks in my G2.
I also told T-Mobile to make sure my web was provisioned with the newest plan.
I haven't used data much since then, because it was only a few hours ago and I use WIFI at home. But if I notice a big difference I'll post here.
I would say that you probably just have a very busy network in your area. Data speeds depend a lot on how many people are using the network in your area. Or maybe just the towers aren't fully upgraded yet.
apprecaite all the help!
my sim card isnt that old, its the same one that came with my g1, which i bought in 2009. i talked to a rep earlier today, he said it might affect the speeds because they made new sim cards this year? idk cause then the rep im talking to now says it has no efffect. i think im just gonna cahnge the sim just cause i want to, if it actually makes any difference ill let you guys know
ok i just changed the sim card, and the speeds did actually improve. aside from that, accoding to the speedtest results, im now actually connecting to hspa+, before all it would say is cell, now it says umts sometimes. overall seems like an improvement
Sent from my T-Mobile G2 using XDA App
steviewevie said:
It's not ?
I have a bad feeling about that email I sent with all my bank details to the guy from Nigeria who I was helping transfer some money
Click to expand...
Click to collapse
Yeah me too only it was a pretty white girl from Ghana....wondered why so many women that look like college cheerleaders are there clearing up their father's Estate......hmmmm.
Just got mine on today from the retail store the guy activated a new Sim card for me and my data speed is terribly slow it doesn't even seem like it's 3g . Any ideas why its so slow?
Sent from my SGH-T989
what phone did you have before and how much did you use your data....could be tmobile throtteling
I'm only getting about 5-6Mbps which I would get on my MT4G... but it's the service in this area, not the phone's fault
HOWEVER
I am getting such bad upload speeds it's puzzling.. giving the phone time to adjust, I'll test again tomorrow because for some reason anytime I change phones the data connection seems to act weird the first day..
The phone in my store which is in a 42mbps area gets 15mbps with every test I did.
I'm getting 8 - 12 Mbps avg.
Just did a test right now and got 10,390 kbps using a 1MB file.
Seems pretty much the same as my HD2.
Remember that HSPA+ speeds are theoretical, the chances of you reaching those speeds are slim.
ok so after two t mobile calls and numerous network resets im getting absolutely ****ty speed test results. the browsing is ok but seems to be really laggy. hmm..
also noticed under settings/aboutphone/signal/MobileNetworkType i get UMTS and it will switch to HSPA randomly. could this be the reason? or should it say HSPA+? can someone verify this?
You won't get 4G speeds everywhere.
im aware of this..
i had a sgs4g which i lost 2 weeks ago and it was nothing like this.
it feels like my connection is capped at 56k
It could be the network, there could just be a lot of congestion. It happens to me sometimes too, one day I'll get 12mbps & the next I won't be able to get over 5. Try your sim in another phone if you can & see if you get the same results.
i used to get anywhere from 5mbps to 15mbps with the sgs4g.
im ashamed to say that i am getting half a mbps. lol
Speeds suck near Phoenix 2.4mbps
i talked to t mobile couple days ago, the technical support had to issue a ticket in order for it to get resolved. the lady said that my Internet should be back to speed in 3 days! Its not phone related its definitely a network glitch of some sort because i am getting 60 kbits. My very first bill cycle is days shy from being over and yet i have not been able to use 4g speeds.. even edge speeds is faster than what i am getting. I believe i shouldn't be held responsible to pay the web data portion of my bill for this month. its only fair.
Try this (if you haven't already).
Pull up your dialer, then dial
*#*#4636#*#*
Select "phone information"
Scroll to the bottom and select
Either "WCDMA Preferred" or "WCDMA Only".
This can be changed from the network settings also. However, I had ****ty data speeds at first too and, for some strange reason, the two menus did not match up... Using the dialer method it was on GSM and inexplicably went back to GSM on its own a couple times.
Hate to say... But if tmo says they are filing a ticket, most of the time the rep just exhausted what their knowledge or troubleshooting is telling them to do and a ticket doesn't change anything.
The GS2 should unquestionably whip the MT4G, HD2, SENSATION as well as most other phones in data speeds, consistently. I can say this from personal experience.
Interested to know how it turns out for you.
Sent from my SGH-T989 using Tapatalk
data speeds are eye popping!
This phone is great! I'm getting a whopping 60kbps/30kbps. We really standing still now! Tmo tech say everything is fine on there end so back to the store I go.
Sounds like your throttled, or your stuck in gsm/edge mode. Check to see also if your on gsm/wcdma, thts what it should be on. You could be on 2g/gsm setting. I put mines on tht setting from time to time.
Sent from planet neblon in the 2nd region of the samsung989 galaxy
i feel your pain, t-mobile can be very spotty in some places. I dont think its my phone!!
Sent from my SGH-T989 using XDA Premium App
LpSk8r said:
Sounds like your throttled, or your stuck in gsm/edge mode. Check to see also if your on gsm/wcdma, thts what it should be on. You could be on 2g/gsm setting. I put mines on tht setting from time to time.
Sent from planet neblon in the 2nd region of the samsung989 galaxy
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I thought the same thing but tmo said I'm not throttled. gsm/wcdma(auto) is checked.
Thank for the advice though.
Edit: I put the Sim back in my vibrant and the speeds are the same. So I'm going with bad Sim or they are throttling me and don't know it. To be continued.
So they put in a work order and said they will get back to me within 72hrs. If it's not fixed I'm going to sprint. Tried the Sim in the amaze and sgs2 in store same speeds. Funny thing one of the questions asked while filling out the work order "do you tether?" Lol. Of course not.
I'm getting as high as 13mbps and almpst 2 upload speed. My g2x got half of that at best most of the time...
Sent from my SGH-T989 using XDA App
Does the the note 2 for T-Mobile use a custom sim card to get better speeds, I know it uses a microsim... But is there anything else to it thats different?
No the speeds rely on the modem installed.
Sent from my SGH-T889 using Tapatalk 2
Ahhh okay I installed this on my i317 How to Enable T-Mobile 3G/4G AWS Bands on AT&T Galaxy Note 2 SGH-i317! and was wondering if I needed a certain sim card or not... At the T-Mobile store their note 2 (T889) gets 28MBPS and mine at the same store gets 14MBPS, so it's lead me to asking about this...
Before and after the mod my speeds were the same... I might add.
I wonder if when they roll out with LTE if I'll need to get a new sim then or not?
Actually tmo network may prioritize some customer during network congestion. My understanding is post pay customers have higher priority over prepaid. Corporate store probably has highest priority for their demo units to make a sell.
Sent from my SGH-T889 using xda app-developers app
darekz said:
Actually tmo network may prioritize some customer during network congestion. My understanding is post pay customers have higher priority over prepaid. Corporate store probably has highest priority for their demo units to make a sell.
Sent from my SGH-T889 using xda app-developers app
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I dont know man. Im a new customer for tmobile my speed varys. Max I get at home 15-18 down and when im up north it goes 20-24 max download. When on a bjsy day I get 5-9 down
Sent from my SGH-T889 using xda app-developers app
I normally get between 5 and 8 mb download speeds. In the center of my town I can get up to 15 sometimes but if I go 2 blocks away its back to 5. Close to the huge shopping mall by me i can get up to 25 but again, that's in a very small area. There are definitely areas with better antennas but they are still few and far between for me. I remember when I upgraded from my Vibrant to the Sensation, that the Sensation was supposed to get better speeds because of the antenna, yet I never saw a difference. Speeds actually seemed slower most of the time. Now, with the antenna we have on our N2, I STILL see the same speeds as I did with my Vibrant in most places. This doesn't really make a whole lot of sense to me. What is the purpose of a better antenna if there are barely any towers capable of giving you the better speeds? So obviously the phones with HSPA and HSPA+ antennas are only capable of giving you faster speeds if the TOWER you are connected to is capable of it. Honestly, I'm not crossing my fingers for LTE because it seems like these 2 areas around me will be the only ones that have it and I'm rarely ever in those places so I'll just spend most of my time pissed off that I'm not getting the speeds I should be. Tmobile may have a lot of towers in my area but unfortunately most of them are CRAP! Every time I buy a new phone with a better antenna, I get the hopes of actually being able to use my phone during intermission at the Blackhawks game like all the AT&T iPhone people can. Yet it always stays the same.
I guess what I'm trying to say is it all comes down to the tower you're connected to. I've never been able to get a definitive answer on all this but it does irritate me that a TMO store could enable their phones to get faster speeds than the phone we buy from them. That's total BS if it's true. Besides, couldn't I just go in the store, run some speed tests and they claim mine is defective because it's not getting the same speeds?
Since T-mobile live chat did help one bit (background info will be provided shortly), I figure I'll ask the helpful people on XDA.
Trouble: I have a Samsung Galaxy Note 2 (t-mobile variant) running the latest update that is suppose to enable LTE (updated through kies). On 3 to 4 bars out of 4 bars of 4G signal, my download speed varies from 0.05 mbps (when I initially got them in nov 2012) to 5 mbps according to speedtest.net; however, I have seen download speed of 12mbps, but that is only around a local T-mobile store. My 2 locations that I always test are all within 1 hour driving from downtown Los Angeles (with the closest one being only 10 minutes drive) and both city are in populated area, so both cities should provide pretty good HSPA+ signal. The only possibility for the cause that I can think of is the modification to t-mobile's 1900 band, but an employee at a local T-mobile store told me that the Galaxy Note 2 shouldn't be affected by this unless there is a special case. But problem is, I almost never seen a connection speed that goes past 7mbps on my phone.
What T-mobile live chat told me: I won't post the entire chat history unless people really want to see and give yourself some palm to face, so here is a very accurate summary of it. 1) it is very reasonable to be running at a download speed of 0.2 mbps on a full bar of 4G HSPA+ 42 signal on my galaxy note 2. 2) I will be stuck with this speed until LTE rolls out. 3) YES my speed WILL BE THE SAME as my iPhone 3G running on EDGE network from 4 years ago. (I asked #3 as part of a joke because I am just so speechless before that point, and the person actually agreed with that statement) Throughout this chat session, I was provided with links to troubleshoot and possible explanations. One link stated the situation where you go over your data limit, which I have used 1.4GB out of my 5GB data plan.
TL;DR (too long; didn't read): 4G speed on note 2 really slow (read the numbers in the 1st paragraph) and t-mobile live chat representative is completely clueless (funny read if you have time)
Same issue here, ive been experiencing it since December last year. At first I got 0.00mb for weeks when normally I would get 8mb to 15mb down. Tmo requested a service ticket which by the way is still open. According to them work is being done on the towers but its been months now. Ill stick with tmobile, I know they'll make it right. As of now my phone will either get 3mb down or network errors.
Sent from my SGH-T889 using xda app-developers app
haha438 said:
Since T-mobile live chat did help one bit (background info will be provided shortly), I figure I'll ask the helpful people on XDA.
Trouble: I have a Samsung Galaxy Note 2 (t-mobile variant) running the latest update that is suppose to enable LTE (updated through kies). On 3 to 4 bars out of 4 bars of 4G signal, my download speed varies from 0.05 mbps (when I initially got them in nov 2012) to 5 mbps according to speedtest.net; however, I have seen download speed of 12mbps, but that is only around a local T-mobile store. My 2 locations that I always test are all within 1 hour driving from downtown Los Angeles (with the closest one being only 10 minutes drive) and both city are in populated area, so both cities should provide pretty good HSPA+ signal. The only possibility for the cause that I can think of is the modification to t-mobile's 1900 band, but an employee at a local T-mobile store told me that the Galaxy Note 2 shouldn't be affected by this unless there is a special case. But problem is, I almost never seen a connection speed that goes past 7mbps on my phone.
What T-mobile live chat told me: I won't post the entire chat history unless people really want to see and give yourself some palm to face, so here is a very accurate summary of it. 1) it is very reasonable to be running at a download speed of 0.2 mbps on a full bar of 4G HSPA+ 42 signal on my galaxy note 2. 2) I will be stuck with this speed until LTE rolls out. 3) YES my speed WILL BE THE SAME as my iPhone 3G running on EDGE network from 4 years ago. (I asked #3 as part of a joke because I am just so speechless before that point, and the person actually agreed with that statement) Throughout this chat session, I was provided with links to troubleshoot and possible explanations. One link stated the situation where you go over your data limit, which I have used 1.4GB out of my 5GB data plan.
TL;DR (too long; didn't read): 4G speed on note 2 really slow (read the numbers in the 1st paragraph) and t-mobile live chat representative is completely clueless (funny read if you have time)
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Click to collapse
Just change your apn to old apn. You will get your speed before update. New apn with update will benefit if you are in LTE area.
jay661972 said:
Just change your apn to old apn. You will get your speed before update. New apn with update will benefit if you are in LTE area.
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Click to collapse
I would if it would work. I've had a galaxy S2 and a galaxy S3 since then and they all have the issue. seems like i'll have to wait it out.
what is the old APN settings?
haha438 said:
what is the old APN settings?
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Here you go .... http://support.t-mobile.com/docs/DOC-1979
Crazy4G1 said:
Same issue here, ive been experiencing it since December last year. At first I got 0.00mb for weeks when normally I would get 8mb to 15mb down. Tmo requested a service ticket which by the way is still open. According to them work is being done on the towers but its been months now. Ill stick with tmobile, I know they'll make it right. As of now my phone will either get 3mb down or network errors.
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Other than 3 or 4 specific areas, I have yet to see a speed past 8mpbs, even 6 to 7mpbs are rare. This has been going on since the day i got the phone, and just like you, i was told that the towers' 1900 band is being modified. But today, i was told that the modification shouldn't affect my phone, which lead me to talk to tmobile through their online chat system
Try calling up T-Mobile and complain about data speed is freaking slow. Ask them to reset your data. I did that couple day ago. now my speed before was 5meg down now its 15+ meg download.
Sent from my SGH-T889 using xda app-developers app
haha438 said:
Other than 3 or 4 specific areas, I have yet to see a speed past 8mpbs, even 6 to 7mpbs are rare. This has been going on since the day i got the phone, and just like you, i was told that the towers' 1900 band is being modified. But today, i was told that the modification shouldn't affect my phone, which lead me to talk to tmobile through their online chat system
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Click to collapse
When I upgraded from my Vibrant to the Sensation, I was under the impression that because of the Sensation's radio, that my speeds would be doubled because it had HSPA+ 21. Then I got the S3 and now the Note 2 and assumed the HSPA+42 radio would double my speeds again. Sadly, that has never been the case. My speeds between the Vibrant and the N2 are not much different in most places. Almost wish I still had my Vibrant so I could prove myself wrong lol.
I've tried conversing with Tmobile many times, wondering if it's because I have the old required android web, which is supposed to be unlimited, without throttling. Tmobile has claimed every time that's not the case but I don't know if I can believe it. Almost tempted to buy an old Vibrant on ebay just to test it out.
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tony yayo said:
When I upgraded from my Vibrant to the Sensation, I was under the impression that because of the Sensation's radio, that my speeds would be doubled because it had HSPA+ 21. Then I got the S3 and now the Note 2 and assumed the HSPA+42 radio would double my speeds again. Sadly, that has never been the case. My speeds between the Vibrant and the N2 are not much different in most places. Almost wish I still had my Vibrant so I could prove myself wrong lol.
I've tried conversing with Tmobile many times, wondering if it's because I have the old required android web, which is supposed to be unlimited, without throttling. Tmobile has claimed every time that's not the case but I don't know if I can believe it. Almost tempted to buy an old Vibrant on ebay just to test it out.
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You have to be joking. Just because it's capable does not mean the congested network will give you that.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Slowed down here in NYC about a month ago. Can't wait for LTE, latest news says "early summer".
I just got this phone and noticed a slow down speed as well. If you want to call it that...
On my s3, in good 4G coverage, I was getting 12-20mbps, to where I never see over 10 now. My uploads are about the same though, in the mid 3's.
I honestly can't tell a huge difference in speed in my case. I will say, my Note trumps my s3 in every way you can imagine.... Minus speed.
Just kind of a gut check, lol!
I feel for some of you guys with those low mbps.
Sent from my SGH-T889 using Tapatalk 2
So after attempting to complete the Google Wallet fix for the galaxy s4 on T Mobile I ran into an issue where my 4G speeds and LTE speeds were much much lower than normal, somewhere in the range of 10 percent of normal. After attempting to remedy this every way possible short of flashing back to pure stock, including restoring modified rooted stock, I called customer care and was very surprised to find that the representative informed me that a mere 2mbit (2000kbps) classified as 4G LTE speeds to them.
Yeah you read that correctly; You will receive little to no support provided your connection is as fast as the average speed on Sprint's dilapidated and failing 3G network. I love T-Mobile for many reasons but this is just shocking. I did not spend 600 after taxes on a device capable of such insane speeds that it's faster than about 80 of American high speed Internet access, and 120 a month on a family plan with unlimited data, to be told that going backwards a decade in connection speed is "current generation".
I advise you call a rep today and confirm this, then email the ceo with me and let him know that this is not acceptable. Should he be serious about turning T-Mobile around, then he needs to cut the subscription to the typical carrier bs that helped me drive my friends away from sprint and att (crap service and speeds in our area) and into the welcoming service of T-Mobile.
Update: I had to ODIN pure stock to get my data speeds back.
Sent from my SGH-M919 using xda app-developers app
Cynagen said:
So after attempting to complete the Google Wallet fix for the galaxy s4 on T Mobile I ran into an issue where my 4G speeds and LTE speeds were much much lower than normal, somewhere in the range of 10 percent of normal. After attempting to remedy this every way possible short of flashing back to pure stock, including restoring modified rooted stock, I called customer care and was very surprised to find that the representative informed me that a mere 2mbit (2000kbps) classified as 4G LTE speeds to them.
Yeah you read that correctly; You will receive little to no support provided your connection is as fast as the average speed on Sprint's dilapidated and failing 3G network. I love T-Mobile for many reasons but this is just shocking. I did not spend 600 after taxes on a device capable of such insane speeds that it's faster than about 80 of American high speed Internet access, and 120 a month on a family plan with unlimited data, to be told that going backwards a decade in connection speed is "current generation".
I advise you call a rep today and confirm this, then email the ceo with me and let him know that this is not acceptable. Should he be serious about turning T-Mobile around, then he needs to cut the subscription to the typical carrier bs that helped me drive my friends away from sprint and att (crap service and speeds in our area) and into the welcoming service of T-Mobile.
Update: I had to ODIN pure stock to get my data speeds back.
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
Were you able to get Google Wallet working again with Root after using Odin to get your speeds back to normal? I'm about to get a GS4 on Friday and ideally want to have Google Wallet, Root, Tethering and LTE working. Just wondering what might not work and will... Thanks!
It may just be my device or rom but I find that the connection justs seems to hangup for lack of a better word. I have a meter showing my data usage in kb/s and if I hit the go button for a webpage it seems to do nothing and not use any data.
Sent from my HTC Sensation 4G using xda app-developers app
Daistaar said:
Were you able to get Google Wallet working again with Root after using Odin to get your speeds back to normal? I'm about to get a GS4 on Friday and ideally want to have Google Wallet, Root, Tethering and LTE working. Just wondering what might not work and will... Thanks!
Click to expand...
Click to collapse
Take everything the rep says with a grain of salt, they often just say things because they aren't exactly sure. This, unfortunately causes confusion and people hearing different things. I get around 25-35 Mbps in my area and some people get even more.
Cynagen said:
So after attempting to complete the Google Wallet fix for the galaxy s4 on T Mobile I ran into an issue where my 4G speeds and LTE speeds were much much lower than normal, somewhere in the range of 10 percent of normal. After attempting to remedy this every way possible short of flashing back to pure stock, including restoring modified rooted stock, I called customer care and was very surprised to find that the representative informed me that a mere 2mbit (2000kbps) classified as 4G LTE speeds to them.
Yeah you read that correctly; You will receive little to no support provided your connection is as fast as the average speed on Sprint's dilapidated and failing 3G network. I love T-Mobile for many reasons but this is just shocking. I did not spend 600 after taxes on a device capable of such insane speeds that it's faster than about 80 of American high speed Internet access, and 120 a month on a family plan with unlimited data, to be told that going backwards a decade in connection speed is "current generation".
I advise you call a rep today and confirm this, then email the ceo with me and let him know that this is not acceptable. Should he be serious about turning T-Mobile around, then he needs to cut the subscription to the typical carrier bs that helped me drive my friends away from sprint and att (crap service and speeds in our area) and into the welcoming service of T-Mobile.
Update: I had to ODIN pure stock to get my data speeds back.
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
T-Mobile isn't responsible for any modifications you make to your own device. You made the mistake of implementing the fix, so deal with the consequences. It's really that simple. :good:
That's why they use the term "up to." Not every single person will receive 20+ mbps. It also depends on the amount of towers, the distance of those towers and how many people are connected to them.
Towle said:
That's why they use the term "up to." Not every single person will receive 20+ mbps. It also depends on the amount of towers, the distance of those towers and how many people are connected to them.
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I agree 100% with this.
Also wish to comment that T-Mobile is VERY helpful when it comes to getting me better speeds. I was getting approx 100 kB/s download at my house which gets 4G HSPA and i called and complained. And they said that for 4G those speeds are horrible and sent a technition out to see what the issue was. The following day THEY called me back and explained there was some technical issues with the tower in my area. I think it had to do with the routing of the packets. But anyhow, they were extremely helpful with everything and now my speeds are back to 250 kB/s average And when i am at school, i get LTE my speeds there are NEVER below 1 MB/sand on good days sky rocket to 2 MB/s (advertised speeds) and sometimes even faster. I have already hit 3 MB/s it really depends on what towle said. Users on the network, what they are doing what you are doing etc etc.
NYCHitman1 said:
T-Mobile isn't responsible for any modifications you make to your own device. You made the mistake of implementing the fix, so deal with the consequences. It's really that simple. :good:
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Click to collapse
I understand that, but when I've gone back to a STOCK rom and it's still happening, something's not right.
Towle said:
That's why they use the term "up to." Not every single person will receive 20+ mbps. It also depends on the amount of towers, the distance of those towers and how many people are connected to them.
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Click to collapse
I understand this entirely, however, I was less than a quarter mile from a tower sitting at home getting ~5000kbps, when normally I get 20000+. I also had slow speeds between 3 towers that I know carry T-Mo service and it never once got better until I ODIN flashed the stock ROM again.
elesbb said:
I agree 100% with this.
Also wish to comment that T-Mobile is VERY helpful when it comes to getting me better speeds. I was getting approx 100 kB/s download at my house which gets 4G HSPA and i called and complained. And they said that for 4G those speeds are horrible and sent a technition out to see what the issue was. The following day THEY called me back and explained there was some technical issues with the tower in my area. I think it had to do with the routing of the packets. But anyhow, they were extremely helpful with everything and now my speeds are back to 250 kB/s average And when i am at school, i get LTE my speeds there are NEVER below 1 MB/sand on good days sky rocket to 2 MB/s (advertised speeds) and sometimes even faster. I have already hit 3 MB/s it really depends on what towle said. Users on the network, what they are doing what you are doing etc etc.
Click to expand...
Click to collapse
You're measuring in Bytes, I'm measuring in bits, there's 8 bits to every Byte, and when you get 250kB x 8 = 2000kbps or 2mbit, the speed the T-Mo rep quoted me as what they expect you to get. When you were getting 2MB/sec, you're getting 16000kbps, which is normal for HSPA+ and decent T-Mo LTE.
Either way, I got it fixed, however their low-end expectations are very disheartening. I just wanted to bring it to everyone's attention that if you're getting more than 2000kbps (250kB/sec), don't bother calling T-Mo, they won't help you in regards to speeds, even if you're parked right under a tower that practically nobody else is on.
For the record, I consider this "decent LTE"
I just got LTE in my area and in getting 10 Mbps, about a mile away I was getting 20 Mbps.
Not too bad for a city that didn't have LTE when the i9500 1st dropped. I ditched the int'l version for the M919 and have no regrets !
I am having data problems as well.
I was getting awesome LTE speeds after the roll out here in the Dallas area. Went on vacation to the US Virgin islands in late June and upon returning, my speeds plunged to as low as 200 Mkbps where I was getting awesome speeds as high as 15000 mbps (as per speedtest) before this.
I'm not one to go only by test numbers or what the graph says. But I am experiencing real world page lags, drops, pages hanging up, no service notices and regularly seeing the Edge symbol.
As the OP says, I am getting lots of help from Tmo, even exchanging the S4 for a new one. (had to fight to get a surprise 150. fee rescinded after they claimed my pristine unit had a broken screen, but that is a different post)
But the problem has persisted. They have reset my account several times and are in the process of resetting it now. Said wait 72 hours and it will be fixed. Said should be fixed by weds. I remain skeptical, they said that once already....so much so that I bought a Experia Z Sat. (jury is still out on that)
The girl at tech support suggested I wait on replacing it but I've simply had enough of this.
I am convinced that it is on Tmos end.
And I can definitely confirm the gist of this post. Everyone I have talked to, literally a dozen people, have had the balls to tell me that Tmo considers 2000 a good LTE speed. I call BS.
I reall like my S4 a lot and don't like that the Z has a nonremovable battery. My wish is to keep the S4.
I've not had a chance to do much with this X, so can't yet compare performance.
no complaints
Cynagen said:
So after attempting to complete the Google Wallet fix for the galaxy s4 on T Mobile I ran into an issue where my 4G speeds and LTE speeds were much much lower than normal, somewhere in the range of 10 percent of normal. After attempting to remedy this every way possible short of flashing back to pure stock, including restoring modified rooted stock, I called customer care and was very surprised to find that the representative informed me that a mere 2mbit (2000kbps) classified as 4G LTE speeds to them.
Yeah you read that correctly; You will receive little to no support provided your connection is as fast as the average speed on Sprint's dilapidated and failing 3G network. I love T-Mobile for many reasons but this is just shocking. I did not spend 600 after taxes on a device capable of such insane speeds that it's faster than about 80 of American high speed Internet access, and 120 a month on a family plan with unlimited data, to be told that going backwards a decade in connection speed is "current generation".
I advise you call a rep today and confirm this, then email the ceo with me and let him know that this is not acceptable. Should he be serious about turning T-Mobile around, then he needs to cut the subscription to the typical carrier bs that helped me drive my friends away from sprint and att (crap service and speeds in our area) and into the welcoming service of T-Mobile.
Update: I had to ODIN pure stock to get my data speeds back.
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I have gotten speeds as high as 24.53 Mbps with google wallet installed. It blows my home internet away
You must be in love with Sprint to believe that 2 Mbps is sprints 3G. Sprints 4G Wimax barely...BARELY hits 3 Mbps. Sprint 3g is equal to T-Mobile 2G. I did a test in the Bay Area, California, and tmobile beat att and verizon, at 32 mbps and att was at 24 mbps while verizon only hit 8 mbps. All with 3 bars of lte.
I have been noticing that the internet speed has been dropping lately, and I believe its because of the purchasing of metro, along with them ALL wanting iPhone and lte. So people that have trouble paying their bills (ive seen the average customers, I know what they look like. Theres a few that are just like you and me, but most show off their lower class status with their huawei and zte phones.) So its Metros fault for selling out. I noticed that my internet on an att unlocked iphone 5 has been dropping and lagging the past few days, and switching to a gs4 shows that its the carrier, or my account. So, I doubt your phone is the problem.
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matistight said:
You must be in love with Sprint to believe that 2 Mbps is sprints 3G. Sprints 4G Wimax barely...BARELY hits 3 Mbps. Sprint 3g is equal to T-Mobile 2G. I did a test in the Bay Area, California, and tmobile beat att and verizon, at 32 mbps and att was at 24 mbps while verizon only hit 8 mbps. All with 3 bars of lte.
I have been noticing that the internet speed has been dropping lately, and I believe its because of the purchasing of metro, along with them ALL wanting iPhone and lte. So people that have trouble paying their bills (ive seen the average customers, I know what they look like. Theres a few that are just like you and me, but most show off their lower class status with their huawei and zte phones.) So its Metros fault for selling out. I noticed that my internet on an att unlocked iphone 5 has been dropping and lagging the past few days, and switching to a gs4 shows that its the carrier, or my account. So, I doubt your phone is the problem.
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I used to be one of those "lower class status" users, I had a stupid little Huawei Ascend on cricKet (MetroPCS partner), and while I rooted and modded it to hell, the service sucked. I migrated to AT&T and found they weren't much better, then moved back to my old carrier, T-Mo and have been happy overall. I know that after the purchase of MetroPCS, that cricKet would be the partner of T-Mo out here and all those phones (more people in the area that I -lived- in the same area as me (not out of town college kids in for the semester) have cricKet) would be bogging the network down, but it still performed well enough. In the thick of the cricKet area called Mesa, AZ, I still got over 20mbit on HSPA+ and LTE. I knew as soon as they announced all the high end phones prior to the purchase of MetroPCS for both they and cricKet that they wouldn't have the network to support it, then T-Mo purchase happened, I knew I would suffer in areas where everyone and their dog has these phones. I also know their model of pre-pay month to month was highly abused out here so I expect that bandwidth is gonna be extremely limited at times, but dropping from 24mbps normally to 2mbps is 1/12th, ridiculous. Anyways, it's back to normal, I just try to stay as far away from towers with large groups of idiots on them which is kind of hard to do around here.
EDIT: My dad has Sprint (I tried to steer him far far away from that BS but he wouldn't budge), he gets like 2-5mbps on his Note 2 which doesn't get WiMax AFAIK, only 3G, it's ready for the 4G/LTE but Sprint has lied for 4 years straight about LTE deployment out here, I'm just waiting for him to get fed up with unsent messages and dropped calls enough to give up and jump ship finally, however that won't be until he finishes his new 2-year contract like a fool.