Am sending my unit back to be replaced due to a hardware issue.
I am rooted and unlocked via HTCdev
Should I simply relock it and then do factory reset?
Any advice is welcomed (positive preffered )
My phone has CLEAR hardware issues so I do not worry about software.
And it is not branded.
Cheers!
Related
Ok so my handset has the screen flicker issue. I ofc want to return it to see if I can get a handset without the issue, however I unlocked the bootloader. I realise this voids my warranty but with my old Desire I could pretty much return it to stock. With the new unlocking system when you relock the phone it literally says "RELOCKED" at the top of the bootloader screen. Does anyone know of a way to restore the bootloader so that it will read "LOCKED".
I realise this is my own fault but I cannot help but feel cheated if the phone has an issue that I didn't cause and now I cannot return it. It is on t-mobile if that helps anyones suggestions.
Perilion said:
Ok so my handset has the screen flicker issue. I ofc want to return it to see if I can get a handset without the issue, however I unlocked the bootloader. I realise this voids my warranty but with my old Desire I could pretty much return it to stock. With the new unlocking system when you relock the phone it literally says "RELOCKED" at the top of the bootloader screen. Does anyone know of a way to restore the bootloader so that it will read "LOCKED".
I realise this is my own fault but I cannot help but feel cheated if the phone has an issue that I didn't cause and now I cannot return it. It is on t-mobile if that helps anyones suggestions.
Click to expand...
Click to collapse
Since Screen flickering is a hardware problem, you should be fine with warranty, because warranty is only void if software is causing a problem.
You can relock bootloader with fastboot command: fastboot oem lock
But its not like the real HTC Lock.
I hope that helped.
Hey guys,
I'm sorry if this has been asked before - I did a search around but found nothing, surprisingly. Question is, if I flash my HTC One X (which is currently stock and on a plan with Vodafone, so full of 'bloatware' and 'outdated' builds) with the 'universal' (unlocked?) stock ROM will my original warranty be voided? My main reasons for wanting to do this is remove a few unnecessary apps that Vodafone include and make sure I'm receiving the latest OTA updates straight from HTC. Obviously I can continue to wait for the updates and turn a blind eye to the 'crapware', but if I'm able to flash the official stock ROM straight from HTC then I'd much rather do that, just need to make sure no warranty issues will arise as I'd hate to have such a beautiful device collecting dust because I was too impatient or ignorant to check beforehand.
Thanks for any suggestions or help,
DJ GLiTCH
...
If you are going to flash any ROM (including stock) you will need to unlock your bootloader first (via HTC dev) and install CWM Recovery. The act of unlocking you bootloader voids your warranty. They keep a note of all of the phones that they have unlocked. You may still be covered for physical defects (although maybe not) and you definitely won't be covered for anything software related.
gifton1 said:
If you are going to flash any ROM (including stock) you will need to unlock your bootloader first (via HTC dev) and install CWM Recovery. The act of unlocking you bootloader voids your warranty. They keep a note of all of the phones that they have unlocked. You may still be covered for physical defects (although maybe not) and you definitely won't be covered for anything software related.
Click to expand...
Click to collapse
Not technically true.
HTC clearly state that unlocking your bootloader *may* void *certain* parts of your warranty. In other words if you screw up your phone as a result of flashing roms then your on your own. If your phone develops a fault then it's covered.
HTC can't possibly keep a note of what phones have been unlocked. How can they? When you go through HTCDev.com you get sent the unlock file which you then have to flash. Only because HTC sent you this file it does not mean that you have flashed it - you may have changed your mind afterwards.
Once you unlock your bootloader and flash a custom rom you can choose you revert back to Stock by relocking then flashing the Vodafone branded RUU file. Providing you don't balls up your phone during this process your entire warranty will remain intact, including software issues.
dr9722 said:
Not technically true.
HTC clearly state that unlocking your bootloader *may* void *certain* parts of your warranty. In other words if you screw up your phone as a result of flashing roms then your on your own. If your phone develops a fault then it's covered.
HTC can't possibly keep a note of what phones have been unlocked. How can they? When you go through HTCDev.com you get sent the unlock file which you then have to flash. Only because HTC sent you this file it does not mean that you have flashed it - you may have changed your mind afterwards.
Once you unlock your bootloader and flash a custom rom you can choose you revert back to Stock by relocking then flashing the Vodafone branded RUU file. Providing you don't balls up your phone during this process your entire warranty will remain intact, including software issues.
Click to expand...
Click to collapse
If you unlock and afterwards relock the bootloader again, in fastboot mode it says bootloader RELOCKED and not LOCKED. That`s how they see it.
I spoke to Vodafone Australia and they assured me that the act of unlocking alone does NOT void your warranty, however once you make a modification, warranty is gone. So yes, flashing another Rom will void warranty
Sent from my HTC One X using XDA
dr9722 said:
Not technically true.
HTC clearly state that unlocking your bootloader *may* void *certain* parts of your warranty. In other words if you screw up your phone as a result of flashing roms then your on your own. If your phone develops a fault then it's covered.
HTC can't possibly keep a note of what phones have been unlocked. How can they? When you go through HTCDev.com you get sent the unlock file which you then have to flash. Only because HTC sent you this file it does not mean that you have flashed it - you may have changed your mind afterwards.
Once you unlock your bootloader and flash a custom rom you can choose you revert back to Stock by relocking then flashing the Vodafone branded RUU file. Providing you don't balls up your phone during this process your entire warranty will remain intact, including software issues.
Click to expand...
Click to collapse
Actually, as pointed out by Gee2012 above, the bootloader says Relocked if you lock it again - so it is fairly obvious. This is irrelevant anyway as they have your phone imei number which is most probably what they use - they aren't stupid!
And from what I have been reading - HTC are being funny when people are trying to claim on warranty even if it is a physical defect that you have, once you have unlocked your bootloader. See here:
http://forum.xda-developers.com/showthread.php?t=1631610
gifton1 said:
Actually, as pointed out by Gee2012 above, the bootloader says Relocked if you lock it again - so it is fairly obvious. This is irrelevant anyway as they have your phone imei number which is most probably what they use - they aren't stupid!
And from what I have been reading - HTC are being funny when people are trying to claim on warranty even if it is a physical defect that you have, once you have unlocked your bootloader. See here:
http://forum.xda-developers.com/showthread.php?t=1631610
Click to expand...
Click to collapse
Yes I know it says relocked but HTC arnt keeping a "note" as such at the point of unlocking via HTCDev.
I sent my HOX back due to dust under the screen with the bootloader relocked and I received it back good as new (still unlocked).
dr9722 said:
Yes I know it says relocked but HTC arnt keeping a "note" as such at the point of unlocking via HTCDev.
I sent my HOX back due to dust under the screen with the bootloader relocked and I received it back good as new (still unlocked).
Click to expand...
Click to collapse
They gave your phone back due to a hardware issue - fair enough. But if you went back for example with poor signal quality, even if you have flashed your original RUU, I very much doubt they would consider that under warranty anymore. They know you have unlocked the bootloader and tinkered with the software (even tho you are now back on stock). Have a lock at the link that i posted - it seems to be pretty murky water!
I also think that it also varies from servicecenter to servicecenter how they cope with this procedure or protocol. Some are more strict than others. I once took a bricked I9000 (due to a bad flash) to Dynafix and they repaired it under warranty!
It was running a custom rom and kerrnel.
Thank you all very much for your responses. I'm sorry for the delay, but for some reason never received any email notifications of replies.
I understand that flashing 'may' void warranty, depending on how far you go with the whole unlocking the bootloader and custom roms, but my concern is with flashing a non-carrier orientated stock rom. Such that I can revive updates quickly and OTA without needing the delay of Vodafone and the like, as well as removing all of their 'useful apps' they include inside their roms which I cannot remove.
Not trying to go off topic here either, but I come from a Samsung background (upgraded from the original Galaxy S) and was just wondering if the flashing process is similar? Like I'm guessing there is no odin for HTC, but clockwork mod and the rest are still around, correct? Not after instructions, just curious, as I'm trying to avoid losing my warranty and would likely only flash stock roms (for the time being at least, until I cave in). Cheers.
According to Vodafone, you will lose your warranty regardless of what you flash whether its stock based or not. They also said that simply rooting voids it as well.
However you might be able to flash the stock RUU for voda which may cover your tracks. I'm not 100% though.
As for flashing, Im still stock at the moment but from what I gather it is the same with respect to clockworkmod recovery and what not. But just double check any OPs before you start though lol
Sent from my HTC One X using XDA
Hey guys!
Ok, here's the case, I'm having troubles with my HOX, probably it's lcd or motherboard, the phone's screen won't wake up most of the time, and you can feel vibration while touching the screen which means it's working and you just can't see it.
I'm preparing the phone to send it back to warranty, flashing back the stock recovery, relocking the bootloader and flashing original firmware (downloading as we speak). The thing is, I'm quite worried the warranty will be void due the re-locked status in the bootloader and I'm wondering is it possible to get it to say locked again or is it possible to somehow intentionally brick the phone so they can't even get to see it was rooted and unlocked?
Any suggestion will be highly appriciated
Tux2609 said:
Hey guys!
Ok, here's the case, I'm having troubles with my HOX, probably it's lcd or motherboard, the phone's screen won't wake up most of the time, and you can feel vibration while touching the screen which means it's working and you just can't see it.
I'm preparing the phone to send it back to warranty, flashing back the stock recovery, relocking the bootloader and flashing original firmware (downloading as we speak). The thing is, I'm quite worried the warranty will be void due the re-locked status in the bootloader and I'm wondering is it possible to get it to say locked again or is it possible to somehow intentionally brick the phone so they can't even get to see it was rooted and unlocked?
Any suggestion will be highly appriciated
Click to expand...
Click to collapse
I don't think it's possible to make it appear locked again. But when my HOX died I just handed it back in.
Nothing helpful but just sharing my experience.
Sent from my HTC One using Tapatalk 4
My colleague had problem with screen - with wake up. And when service saw relocked they told that it's related to the unlocked bootlader and installation of other software.... Warranty not void....
Sent from HOX with ARHD 31.x
*elmo* said:
My colleague had problem with screen - with wake up. And when service saw relocked they told that it's related to the unlocked bootlader and installation of other software.... Warranty not void....
Sent from HOX with ARHD 31.x
Click to expand...
Click to collapse
I've had numberous e-mails with HTC staff via htc.com and they told me that they warranty is NOT void by unlocking the bootloader or flashing a custom rom. it IS void if you do something wrong and brick the device.
Although, If I were you i'd still return to stock.
@4m8 since you are the only guy here who knows best about HTC Desire 300.
Well my friend gave his Desire 300 to me for repair. i thought its going to be easy as like 1,2,3. but guess i was wrong.
I tried several options already.
USB DEBUGGING might be off as well since my friend doesnt know about flashing or unlocking bootloaders. i cant unlock the bootloader i think.
Its S-ON. (Dont know what it actually means).
I tried going to recovery but it shows me a PHONE with A RED ''DOWNLOAD MODE ARROW'' i think recovery is corrupted?
i tried already flashing boot.img and recovery.img over FASTBOOT. but it says ''failed remote signature verify fail''. its just isnt like my sony device which says OKAY all the time lol. those two files were found on a Google drive website.
i have no other options left to revive this phone.
Help will be a very good option :good: thanks in advance.
Well i read a lot of sites which says stuck at boot. and i cant find a Official Stock firmware for this device. is it that HTC didnt released one?
That sounds really bad. So let's recap to see if I understand your situation correctly:
Phone doesn't boot, can't enter recovery and will only load the bootloader. (b-loader status is S-ON Locked)
Now unless you are able to unlock the bootloader (which you aren't as you have stated) there is no way to flash a custom recovery.
The locked bootloader will prevent it because it requires anything you want to flash to be signed by HTC.
The only way out is to flash an actual official update by HTC which afaik is not available for this device.
To make matters worse, if the phone is branded you couldn't even revive it this way because some providers, like mine, actually force HTC
to prevent those phones from flashing an official HTC update that is not branded.
But there is a bright side to your situation. Since you weren't able to unlock the bootloader your friends warenty should still be intact.
And even if this was a branded phone try to claim a replacement from the manufacturer, that way you might have the chance to get
an unbranded device in return for the trouble you and your friend had to endure. :fingers-crossed:
Sorry if I had to shatter the last piece of hope that you were clinging on to but without an unlocked bootloader the only option that
remains is getting a replacement or begging HTC to release an update or the version that is installed by default as a RUU exe
PS:
Just to be certain, you did try the factory reset option in the bootloader before giving up, right?
4m8 said:
That sounds really bad. So let's recap to see if I understand your situation correctly:
Phone doesn't boot, can't enter recovery and will only load the bootloader. (b-loader status is S-ON Locked)
Now unless you are able to unlock the bootloader (which you aren't as you have stated) there is no way to flash a custom recovery.
The locked bootloader will prevent it because it requires anything you want to flash to be signed by HTC.
The only way out is to flash an actual official update by HTC which afaik is not available for this device.
To make matters worse, if the phone is branded you couldn't even revive it this way because some providers, like mine, actually force HTC
to prevent those phones from flashing an official HTC update that is not branded.
But there is a bright side to your situation. Since you weren't able to unlock the bootloader your friends warenty should still be intact.
And even if this was a branded phone try to claim a replacement from the manufacturer, that way you might have the chance to get
an unbranded device in return for the trouble you and your friend had to endure. :fingers-crossed:
Sorry if I had to shatter the last piece of hope that you were clinging on to but without an unlocked bootloader the only option that
remains is getting a replacement or begging HTC to release an update or the version that is installed by default as a RUU exe
PS:
Just to be certain, you did try the factory reset option in the bootloader before giving up, right?
Click to expand...
Click to collapse
Yes i did. Factory reset. But still no luck.
Yes, i cant enter recovery as well.
Well it actually started ones it told me "Process System Not Responding". And on that point i knew the system files are corrupted.
My friend told me, he left the phone in deep sleep after that it didnt turned on again.
Thanks for your help @4m8 :laugh: :good: (IT ISNT MINE SO I DONT HAVE A PROBLEM) I will give this phone back to my friend.
*FACEPALM TO HTC FOR NOT RELEASING A OFFICIAL FIRMWARE*
Hello,
I never had problems with my other both HTC devices after unlocking the bootloader and the (german) warranty.
Even if I wasn't able to full stock (Tamprerd-Flag and unlocked-state).
Someone has experience with the new "fused"-flag in the bootloader?
Since I updated to Oreo by using a no-wipe stock firmware, I have this flag.
So, anybody already had warranty claims using a "fused"-flagged bootloader?
Especially for Germany, since I have to use our service
Thanks
houston_
Just for information:
The problem is a dead touchscreen on the upper part.
Same size as the google-search bar and even nearly the same spot.
(A wuick search was not sucessfull, maybe someone knows a similar thread?)
Hi,
did you manage to get your phone repaired on warrenty though you have the "fused" flag in the bootloader?
Need to send my phone back to HTC due to problem with the battery.
Have restored my telephone to official german t-mobile status with Oreo, but also got the "fused" flag in the bootloader.
hansing
hansing said:
Hi,
did you manage to get your phone repaired on warrenty though you have the "fused" flag in the bootloader?
Need to send my phone back to HTC due to problem with the battery.
Have restored my telephone to official german t-mobile status with Oreo, but also got the "fused" flag in the bootloader.
hansing
Click to expand...
Click to collapse
No need to worry, the Fused flag is also present on devices that have naver been modified.