I have owned this phone only for three days now, coming from a DHD.
Today I installed the 1.28 update and since then my cellular signal has been all over the place. I normally get a solid 5bar HSDPA signal where I live and since the update I have had nothing but issues.
My Sim card seems to be rejected (I am baseing this around the fact that when the radio seems to cycle I get a message saying "preparing sim") but aso it seems to just lock up entirely. Earlier I thought I had a signal only to make a call and have it fail, I tried to cycle the power to the radio by putting the phone into airplane mode but this didnt work so had to do a hard reset which then allowed me to make a call, but the call froze after 5 minutes, again with a seemingly locked up radio.
Any one else got these issues, as my phone is effectively a small but expensive tablet at the moment!
I have that issue BEFORE the 1.28 update. The other day my wife rang me at work and whilst we were talking we were cut off but my phone still showed as connected with signal. I figured she maybe lost signal herself. I tried to ring her back both on her mobile and the land line and my phone would not ring out (as far as I was concerned) I tried to put Airplane mode on but it didn't work so I had to reset the phone.
I haven't had it since but the strange thing is even though the phone didn't give me any indication that it was ringing out my wife said that both her mobile and the land line rang.
It seems strange that I couldn't toggle the radio/airplane mode or hear anything but the phone did actually ring out. Maybe the issue effected the radio and speaker? That's something to test if yours does it again. Ring a phone nearby to see if that does actually ring?
Update from yesterday, I currently have a signal as I am typing this, if however I make a call it will connect and I can listen for a second then it drops with the signal dieing. Followed right away by coming back up.
A reboot seemed to fix it for the moment, but not sure how long for. Next step is a factory reset for me and see how I get on from then.
AFAIK, the radio isn't updated?
I have taken it back and swapped it for another one now. Just waiting for it to charge then I am going to do the FOTA update and then install everything. So far though so good and the three calls I have made/recieved worked perfectly.
Seems to have beena faulty handset *fingers crossed"
Related
Okay, heres my situation. Before I updated, I was running 2.1 stock, never rooted or made any mods. Then, I updated to the TmoUSA Defy 2.2 update (the one that was briefly released), and now I can no longer connect to 3g/ have EXTREMELY bad 3g reception.
Also, I can no longer boot into recovery mode (power button + volume down). When I see the Android figure with the "!", nothing happens when I touch the bottom left of the touch screen? To originally flash the 2.2 update, I simply went in to recovery, and flashed the update.zip. Im doing nothing differently now, and can no longer get into it.
My main issue I am having though, is with 3g reception. Im in the exact same spot of my house, and used to have 4 bars of 3g, and would get about 1.5mbps down, and now, Im forced onto Edge, which obviously is over 10 times slower -_-
Any help would be greatly appreciated!
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UPDATE:
Okay, this is AWFUL. I did a full reset through the recovery, and cleared the cache. But that did not help at all. On top of that, my issues are worse.
My phone cannot connect to 3g, I went to my school, and there are several cell towers on campus, and I always had full bars of 3G service. And guess what? I didnt get a single bar, just 2g service.
New problems occurred, now the phone gets hot, with no programs running. I tried restarting, but that didn't work. Second, my phone died in about 2-3 hours with little to no use, 1 txt thats all. And it DOESNT CHARGE AT ALL. At first, it took a few hours to charge from 20% to full, and now, I tried charging after school, and its stuck at 0%?
Is there any way to downgrade to 2.1, including the baseband? Should I contact Motorola? I've never rooted it, just installed the official 2.2 update for the US, the one that was briefly released (deeply regretting it now :'( )
Try pressing both volume up and down at the same time when you see the android guy. They changed it from touching lower screen in the upgrade to froyo
Then once in recovery do a restore reset and see if that helps.
Sent from my MB525 using XDA App
Okay, this is AWFUL. I did a full reset through the recovery, and cleared the cache. But that did not help at all. On top of that, my issues are worse.
My phone cannot connect to 3g, I went to my school, and there are several cell towers on campus, and I always had full bars of 3G service. And guess what? I didnt get a single bar, just 2g service.
New problems occurred, now the phone gets hot, with no programs running. I tried restarting, but that didn't work. Second, my phone died in about 2-3 hours with little to no use, 1 txt thats all. And it DOESNT CHARGE AT ALL. At first, it took a few hours to charge from 20% to full, and now, I tried charging after school, and its stuck at 0%?
Is there any way to downgrade to 2.1, including the baseband? Should I contact Motorola? I've never rooted it, just installed the official 2.2 update for the US, the one that was briefly released (deeply regretting it now :'( )
I presume you are indeed on T-Mo US? I'd start by calling their tech support, just get elevated to upper tier. Then give Moto a shot. Have you done an Operator selection search? If you go into the INFO menu -- dialer > *#*#4636#*#* > Phone information, scroll down to Preferred network type, it should say GSM auto (prl) to get 3G reception. If not, try changing it.
Bump? Any help would be great, I just sent an email to Motorola, but probably wont get a reply for a day or two. I can't even use my phone, it dies within 2 hours, doesn't charge, and wont even connect to 3g.....
scrannel said:
I presume you are indeed on T-Mo US? I'd start by calling their tech support, just get elevated to upper tier. Then give Moto a shot. Have you done an Operator selection search? If you go into the INFO menu -- dialer > *#*#4636#*#* > Phone information, scroll down to Preferred network type, it should say GSM auto (prl) to get 3G reception. If not, try changing it.
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Thanks! I'll try that as soon as I can turn on my phone :'( Seriously though, thanks a lot. I am going to try that as soon as possible, but as of now, its been "charging" for 4 hours now, and it still just shows the picture of the battery @ 0%, and wont boot. I honestly have no idea, I tried a few different micro USB chargers, with no luck. When I used my Galaxy S charger, it showed a "?" instead of a %", as if it was not even recognizing the battery.
I assume you have tried the charger that came with the phone and have also tried it connected to USB on a computer?
Have you tried reformatting the SD card (or tried another) -- that may affect boot. And/or have you tried booting w/o SIM? I know you updated, but it could be a coincidental battery failure.
scrannel said:
I assume you have tried the charger that came with the phone and have also tried it connected to USB on a computer?
Have you tried reformatting the SD card (or tried another) -- that may affect boot. And/or have you tried booting w/o SIM? I know you updated, but it could be a coincidental battery failure.
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Yes, that could be. But then again, it hasn't connected once to 3g after the update? I'm going to guess I have a battery failure, I kinda had a feeling that it might be that. It was so sudden though, I got great battery life, that lasted at least a full day to 2 days. And then after the update, it would hardly last 2 hours. The phone was also constantly warmer than usual, but I didn't have anything running. Im just going to hope that it was coincidental, and that right after I updated it, my battery died, and I didn't have it on GSM Auto (prl).
Welcome to my world...... I finally got to the point where I could only get Edge... Phone got replaced under warranty.
Hi,
Wondering if anyone is experiencing this issue.
Got the uk version of galaxy nexus, GT-I9250 ordered from an online store from the us. Only within the first 24 hours I experienced a time where I suddenly lost my 3g.. the signal bar shows no service. Only way to get back is to reboot phone.
After it happened few times and doing some testing, it turns out the radio just shuts down. Going to settings, about then status shows radio off. Going to the secret menu that gets accessed by typing a nmber also says radio is off. There is a button to turn radio on.. but it does nothing.
Tried factory reset, .didn't install any apps. Still issue occurred. Also noticed at random time before the total radio sshutdown, I do lose 3g few a minute then comes back.
See my screen captures showing issue attached.
The preferred network type when the radio works is shown as GSM/CDMA auto. During issue its unknown as shown in capture. Changing from unknown to gsm/cdma auto after failure does nothing.
Of course ttried to turm 3g on/off.... airplane mode on/off.. nothing works except a reboot.
I am on Kk1 radio. I didn't try kk6 as i didn't want to touch the phone in anyway to void warranty. my buddy has same phone but doesn't experience iissue. Same phone, same carrier, same city.
Any thoughts?
Maybe exchange it for a new one? My only advice
Sent from my DROID BIONIC using XDA App on UNL3ASH3D R3BLURR3D V2.3 and will continue to be sent from here until I buy the Galaxy Nexus 32GB
Have you tried running logcat to see if there are any logs to suggest whats crashing your radio?
Mine done exactly the same as yours and I am with Orange UK who stated I have a faulty sim card and are sending one out in the post to me so hopefully if that resolves mine you can also ask for a replacement sim card as well.
P.S I found that speediest.net knocks wireless/radio off sometimes and also wireless on mine can totally freeze as well so hoping this will be fixed asap by google.
I have same issue - loosing signal completely just with no reason very often. Turn phone off/on - works fine. I have brand new sim card and phone from Handtec, Vodafone UK.
Ditto for me as well. Purchased from Expansys, second round. It will move between 3G and H then shut off. Happened once so far. I'm using a MicroSIM with an adapter, both worked fine and are new.
I'll be watching this very closely. Someone with a Google account can post this to bring it to their attention?
Happened a second time but came back on. Attached a screen shot.
It does happen where the signal is lost, then comes back. That could happen few times before it goes down and then never comes back up at all. I used a program called signal alert to tell me when. It happens. I found that during the day signal is fully lost a number of times but it comes backafter less than a minute. at some point its lost and doesn't come back and only reboot fixes.
Bmstrong, the capture u showed me shows you lost data, but it seems you still have voice. Look at the screen I posted, u can see no bars what so ever in my signal meter.
When the issue occurs, its random, so by the time I find out and i ran alogcat, I would have missed it. Alogcat only shows me few minutrs before. However, I kept looking at alogcat after the fact and there was nothing that i could see that explains this.
I did try another sim while the trouble is occurring and no use.
I have requested rma from where I bought it and just waiting for authorization. Will share my experience with it and the store after.
Thanks,
Bmstrong, go to settings and about, then status to see if it says radio off. If it doesn't then it either your really lost 3g..maybe coverage or a different issue. In my case radio says its off and never comes back.
sorry to post a little off topic. but how do you see the first screen in the OP's post?
I'm getting this issue too, does anyone have any more information or has resolved this?
When going into the phone info screen does pressing "turn on radio" work for anyone? I have to do a reboot before I get signal back.
similar thread: http://forum.xda-developers.com/showthread.php?t=1387943
Luxferro, type *#*#info#*#* in your dialer.
I am on my second International HTC one X and both devices would lose the carrier signal quit often... I would either go to airplane mode, or turn the network off and on and it would grab it again. Sometimes it would be good for the day and other times, I would have to do it a few times....
I wanted to think it was my carrier having issues (MTS in Winnipeg MB Canada)... however, this has never happened on my many other devices. Now I wake up today and turn on the mobile data, after awhile... it does not connect, under settings it says disconnected because service is unavailable. I tried reboots, restart, airplane mode, checking apn settings.... on my last reboot, it says No signal/emergency calls only.
So now I am fearing a hardware issue (but I find it odd it happens on both my one xs).
I love this device and aside from this potentially huge issue.... I have no complaints, so I will ask here and see if you guys have any solid input.. before I contact htc!
I also popped my sim in and out, as of right now...
Thx in advance.
**update: it almost seems like putting wifi on, knocks out my carrier signal.... after an hour of doing the above things, I turned off wifi, went to airplane mode and now my signal and data is there (it makes no sense) and it is quite a hassle
The weirder part is, it seems to only be in the morning.... once I am up and running, I do not seem to have many issues through out the day, but If I put wifi on long enough... It goes to no signal/eventually....
If I do not put on wifi, it either does not drop.... or I am not noticing.
I've just begun having network problems but I'm not sure it's related to your situation. I'm in Australia on the Optus network.
It happened suddenly yesterday. Service completely cuts out for extended periods. It will occasionally come back on for a short while (long enough to download all my sms) but will then cut out again. When the signal does briefly come back in, the signal strength is decent: it's an all-or-nothing proposition.
Did you manage to resolve your situation? Would be interested to know what resolved it for you.
I've had this phone since early April when it was released here and the is the first issue I've had with it. I haven't done anything new to my phone in the past week so I'm finding this strange. I'm running Leedroid 4.0.0 but I've had that installed for weeks without issue. I'm worried it could be a hardware issue.
I'm going to try reflashing it tonight to see if it's a software issue.
Hi guys, I am currently on T-mo with a HOX completely stock no root nothing, recently calls have started dropping when I make or receive a call it will work for a while then just go dead but still connected then it will eventually drop the call, not sure if it is the caller at the other end terminating the call. Prior to this happening the phone completely lost signal, I tried rebooting several times, turning the airplane mode on and off, and replacing the sim card, nothing worked until I went into Hboot selected recovery upon which it came up with an error(Not Sure cant mount ??) rebooted and started working again, but I am still getting the calls dropping, I think it could be related to signal, although when I look I always seem to have a good signal.
Any Ideas?
Got a Note 3 last November, everything ran great, a few weeks ago the phone would show full signal with 4g LTE icon and everything but it cant make/receive call/text. No data whatsoever.
Airplane mode does not toggle it just grey out after activation. When trying to make a call it wouldn't go through and the call just get stuck, hitting the end button doesn't do anything. Everything is back to normal after a reboot, but the same thing would happen again every 2-3 days and would require another reboot.
CSR tried to resetting things on their end but that didn't fix it, got a new SIM, a replacement phone from Tmobile it does the same thing but less frequent.
Anyone else experience this? I'm about to get another replacement . Running latest T-mobile firmware/baseband no root/mods.
bobafuzz said:
Got a Note 3 last November, everything ran great, a few weeks ago the phone would show full signal with 4g LTE icon and everything but it cant make/receive call/text. No data whatsoever.
Airplane mode does not toggle it just grey out after activation. When trying to make a call it wouldn't go through and the call just get stuck, hitting the end button doesn't do anything. Everything is back to normal after a reboot, but the same thing would happen again every 2-3 days and would require another reboot.
CSR tried to resetting things on their end but that didn't fix it, got a new SIM, a replacement phone from Tmobile it does the same thing but less frequent.
Anyone else experience this? I'm about to get another replacement . Running latest T-mobile firmware/baseband no root/mods.
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Are you running pure stock?
Pure stock, just got a replacement and the same thing happened again.
bobafuzz said:
Pure stock, just got a replacement and the same thing happened again.
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I also got a Note 3 just 2 weeks ago. Same thing happened to my phone and I thought it was ROM that I had flashed. It has gone away but I am still wondering what was causing such symptoms.
I would see LTE but when I try to make calls there is no sound, not even rining and it would never go though. Someone would call me and my phone would not ring. Same with data, when all others get instant messages in a group chat, my note 3 would be the only one not receiving any messages.
It would stay this way until reboot. When the phone restarts then everything is back to normal. This was very very annoying because you would never know when your connection is lost.
Did you have to reboot to get it back?
bobafuzz said:
Did you have to reboot to get it back?
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Yeah I had to reboot every time it did have those symptoms.