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Hi guys I had been extremely interested in the gnex for the past 2 months...buying it is on my top of list.
I wanted to get it from amazon /newegg since they have the full international warranty.beccause I am out of the country frequently for 2-3 months,in Asia,Europe,china,India,etc. My question here would be,people who got the phone from handbag/clove/negri,did u guys get international warranty n stuff recognized by Samsung?does your papers clearly mention international warranty? I have never bought from these sellers lol....in case of a problem,if I just send it in to the service center in the country,that's enuf right?I don't want a seller warranty,but a true manufacturer warranty.
sent from my tablet,NOT AN IPAD!
bump... pls help out som1?? ne1 with a nexus, can u pls confirm the international warranty status?
I ordered from Negri. To my knowledge Samsung UK wont warranty imported GalNex directly.
Negri's policy:
Every (Non Carrier Branded) device comes with a 1 year warranty from the manufacturer. After 25 days our exchange/return policy has expired, you should contact the manufacturer for repair or for warranty replacement or exchange, if your device qualifies for this. Please contact the manufacturer to determine if the device you hold is covered under their warranty. If you would like to send your device to us to send to the manufacturer you are free to do so. Please request an RMA. This will delay the warranty process by 1-2 weeks and you will be charged shipping to and from the manufacturer. You will need the original invoice from us in order to have your item repaired or exchanged by the manufacturer. Warranty varies by manufacturer, but typically warranties are valid for 1 year from purchase.
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I would guess the other importers are similar. The device is covered under warranty, but needs to be shipped back to the importer you purchased from and from there back to Samsung UK. At least thats the impression I get, could be wrong.
psycho2097 said:
Hi guys I had been extremely interested in the gnex for the past 2 months...buying it is on my top of list.
I wanted to get it from amazon /newegg since they have the full international warranty.beccause I am out of the country frequently for 2-3 months,in Asia,Europe,china,India,etc. My question here would be,people who got the phone from handbag/clove/negri,did u guys get international warranty n stuff recognized by Samsung?does your papers clearly mention international warranty? I have never bought from these sellers lol....in case of a problem,if I just send it in to the service center in the country,that's enuf right?I don't want a seller warranty,but a true manufacturer warranty.
sent from my tablet,NOT AN IPAD!
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Click to collapse
I believe Samsung does not have international warranty atleast for this phone. If it was released in a particular country, you need to send ti to their repair center in that country for service.
If you buy it from expansys-usa, then you send the phone to them and they will send it to samsung uk for repairs.
warranty is what is definitely keeping me on the sidelines.
i'll wait for the release of the verizon version first and see if any announcements are made regarding a GSM release in the US.
Most likely i'll end up ordering sometime next week.
i hope BB sells the GSM unlocked version soon. i'd rather go through them.
Samsung's policy on grey market electronics is very strict and clear. In order to receive warranty repairs on a covered device it must be:
1) Purchased in its country of intended sale.
2) Purchased from an authorized Samsung reseller.
No international GN purchased in the U.S. has a warranty no matter what the reseller tells you. That includes Negri and Expansys-USA. However, both Negri and Expansys will ship the phone overseas to one of their international affiliates for service on behalf of their U.S. customers. The GSM GN is not sold in the U.S. and, if it is, it's considered by Samsung to be a grey market device. Anyone buying from either Handtec or Clove are covered for two-years since the device would have been purchased in the UK even though it was imported to the U.S.
If an imported GN needs service, you have to ship it to a Samsung repair centre in the UK. Before warranty work is provided they'll ask for a receipt and/or credit card statement showing the purchase from an authorized reseller in GBP. They also maintain a database of serial numbers so they know which devices were sold through which resellers. They've denied claims on plenty of international SGS2's because the above conditions weren't met.
OP, Amazon and NewEgg are your least preferred options as the phone has no warranty what so ever. You can however get a SquareTrade warranty for it because they cover grey market devices. It's about $100 for two-years of coverage with ADH when they have a 30% sale going on.
deleted for redundant post.
got an email back from squaretrade:
"Hello XXXXX,
Thank you for contacting SquareTrade.
In order for your item to be eligible for a SquareTrade coverage, it should have a US Manufacturer's warranty. Also, SquareTrade Care Plans are available on eligible items purchased from eBay within the last 30 days and items purchased from any retail store/website within the last 90 days.
We only offer warranties on new and refurbished items recently purchased from a retail store or retail website and new, refurbished and used items from eBay.
We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores and other stores selling used goods are also ineligible.
Should you have any questions or concerns, reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Ravishing Rick Rude
SquareTrade Care Specialist
re: Ticket [#XXXXXXXXXXX]
Your comment:
i would like to purchase a galaxy nexus in the US that is being sold by companies like expansys, negri electronics etc.....
my questions is:
even though the galaxy nexus (GSM version) isn't officially being sold in the US, if i purchase from the aforementioned companies, can i still get a valid plan with square trade?
***the GSM galaxy nexus is currently being imported by negri electronics and expansys and sold in the US, so it is currently considered a gray market phone. *** "
bummer.
BarryH_GEG said:
Samsung's policy on grey market electronics is very strict and clear. In order to receive warranty repairs on a covered device it must be:
1) Purchased in its country of intended sale.
2) Purchased from an authorized Samsung reseller.
No international GN purchased in the U.S. has a warranty no matter what the reseller tells you. That includes Negri and Expansys-USA. However, both Negri and Expansys will ship the phone overseas to one of their international affiliates for service on behalf of their U.S. customers. The GSM GN is not sold in the U.S. and, if it is, it's considered by Samsung to be a grey market device. Anyone buying from either Handtec or Clove are covered for two-years since the device would have been purchased in the UK even though it was imported to the U.S.
If an imported GN needs service, you have to ship it to a Samsung repair centre in the UK. Before warranty work is provided they'll ask for a receipt and/or credit card statement showing the purchase from an authorized reseller in GBP. They also maintain a database of serial numbers so they know which devices were sold through which resellers. They've denied claims on plenty of international SGS2's because the above conditions weren't met.
OP, Amazon and NewEgg are your least preferred options as the phone has no warranty what so ever. You can however get a SquareTrade warranty for it because they cover grey market devices. It's about $100 for two-years of coverage with ADH when they have a 30% sale going on.
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Listen,amazon and newegg have something called international versions of gs2 and gs and nexus s with full international warranty,n I know for a fact that these warranties were honored internationally. And when amazon n newegg say international warranty,it basically means everywhere except US. That's fine by me,actually. Well,I mean I would prefer if US was included obviously...but I can do without it. Anyways, speculations aside,can any actual nexus owner provide details about his or her papers? Someone from Europe that purchased from handtec or clove? I asked both handtec n clove yesterday,waiting for an answer.
Sent from my cell phone. DUH
Show of hands:
How many people have actually used their warranty? Seriously?
I mean, it's nice as a comforting thing, but in 10 years I have never needed a warranty.
Most things that go wrong aren't warranty issues anyway (dead battery, physical/water damage, etc).
It just seems like people are leveraging this as a reason not to buy.
Once you root, it's done with anyway (any warranty, that is).
I don't think you're done with warranty if you root. Or has anyone actually heard not getting support or service because of root? You can also always revert to stock, but I'm thinking if not to although I'm soon sending mine for inspection due to screen issues.
I was instructed by Samsung UK to contact local Samsung for support, but that can be because of all the neat customer rights things here in EU.
Sent from my Galaxy Nexus using XDA App
predation said:
got an email back from squaretrade:
"Hello XXXXX,
Thank you for contacting SquareTrade.
In order for your item to be eligible for a SquareTrade coverage, it should have a US Manufacturer's warranty. Also, SquareTrade Care Plans are available on eligible items purchased from eBay within the last 30 days and items purchased from any retail store/website within the last 90 days.
We only offer warranties on new and refurbished items recently purchased from a retail store or retail website and new, refurbished and used items from eBay.
We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores and other stores selling used goods are also ineligible.
Should you have any questions or concerns, reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Ravishing Rick Rude
SquareTrade Care Specialist
re: Ticket [#XXXXXXXXXXX]
Your comment:
i would like to purchase a galaxy nexus in the US that is being sold by companies like expansys, negri electronics etc.....
my questions is:
even though the galaxy nexus (GSM version) isn't officially being sold in the US, if i purchase from the aforementioned companies, can i still get a valid plan with square trade?
***the GSM galaxy nexus is currently being imported by negri electronics and expansys and sold in the US, so it is currently considered a gray market phone. *** "
bummer.
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From the T&C of my warranties for my UK i9100 and G-Tab:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
Also, after you purchase the warranty, you can send in your receipt for verification and to expedite claims processing. They accepted both my UK receipts without question.
You can view the full T&C on their website.
---------- Post added at 12:26 AM ---------- Previous post was at 12:04 AM ----------
psycho2097 said:
Listen,amazon and newegg have something called international versions of gs2 and gs and nexus s with full international warranty,n I know for a fact that these warranties were honored internationally. And when amazon n newegg say international warranty,it basically means everywhere except US. That's fine by me,actually. Well,I mean I would prefer if US was included obviously...but I can do without it. Anyways, speculations aside,can any actual nexus owner provide details about his or her papers? Someone from Europe that purchased from handtec or clove? I asked both handtec n clove yesterday,waiting for an answer.
Sent from my cell phone. DUH
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Huh? There's only one warranty. The one provided by Samsung which is based on the country of intended sale. Samsung doesn't sell the GSM GN in the U.S. Any reseller that's selling it here is importing it from overseas. That makes it grey market which means Samsung won't cover it. Samsung USA won't repair it because it's not a product sold here. Samsung UK won't repair it because the Amazon receipt shows it was purchased outside the UK, its intended country of sale. You'll notice that if Amazon is the merchant, all their imported phones say "no warranty." But go ahead, purchase other than from Expansys, Negri, or the UK and see what happens if you need service. A lot of SGS2 owners spun the wheel and learned the hard way.
BarryH_GEG said:
From the T&C of my warranties for my UK i9100 and G-Tab:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
Also, after you purchase the warranty, you can send in your receipt for verification and to expedite claims processing. They accepted both my UK receipts without question.
You can view the full T&C on their website.
---------- Post added at 12:26 AM ---------- Previous post was at 12:04 AM ----------
Huh? There's only one warranty. The one provided by Samsung which is based on the country of intended sale. Samsung doesn't sell the GSM GN in the U.S. Any reseller that's selling it here is importing it from overseas. That makes it grey market which means Samsung won't cover it. Samsung USA won't repair it because it's not a product sold here. Samsung UK won't repair it because the Amazon receipt shows it was purchased outside the UK, its intended country of sale. You'll notice that if Amazon is the merchant, all their imported phones say "no warranty." But go ahead, purchase other than from Expansys, Negri, or the UK and see what happens if you need service. A lot of SGS2 owners spun the wheel and learned the hard way.
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as i said, theres something called international warranty that gives u warranty everywhere except US in amazon phones. esp galaxy s and s2. i dont know how that works. stupid dilemma. Then again, i dont want to buy the buy the phone then find out that it has a damaged screen/yellowish screen, non-responsive buttons and crap and have to live with that for the next 2 years. no sir. Ah well, my next assignment is in India in March, maybe I will buy it there, they provide full international warranty. But i so dont want to wait till March.
ps, heres the reply from clove-
Thanks for your email. We cannot guarantee that the warranty is truly international. We do find in most cases that the service centres in different countries will accept the handset for repair, but not always. It does come with a 2 year UK warranty, but as you mentioned, this may not be suitable for yourself.
psycho2097 said:
as i said, theres something called international warranty that gives u warranty everywhere except US in amazon phones. esp galaxy s and s2.
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You're reading something made up by a third-party reseller listing on Amazon. The below link is for a SGS2 fulfilled by Amazon. You'll notice it says "no warranty" in the product title. There's no such thing as an "international warranty." The warranty is what's offered by Samsung which varies based on where the phone is sold.
http://www.amazon.com/gp/product/B004QTBQ2C/ref=olp_product_details?ie=UTF8&me=&seller=
Ah well, my next assignment is in India in March, maybe I will buy it there, they provide full international warranty. But i so dont want to wait till March.
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I don't know what Samsung's warranty policy is for products sold in India. But you better check where an Indian purchased phone can be repaired otherwise, if it's the same policy as the rest of the world, that's where you'll be sending it should it need repair.
I know Samsung USA will not honor international devices however will they repair it for you for a charge if you send it to them?
mstyle88 said:
I know Samsung USA will not honor international devices however will they repair it for you for a charge if you send it to them?
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Someone with an ISGS2 that needed a new display got all the way through the process to the point of it being received by the Samsung repair center in TX. When they got it, they sent it back. Samsung, more than any other manufacturer, does everything they can to make grey market imports distasteful. They are the only phone maker that belongs to AGMA.
http://www.agmaglobal.org/
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
I bought two Galaxy Nexus units and discovered that one has a defective speaker.
Anyone know if I can mail it directly to Samsung in the UK and they will mail it back to me here in Canada? I don't mind paying the postage to the UK and get it faster rather than having it forwarded to Samsung through unlocked-mobiles.
krishant007 said:
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
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I used my warranty on both my Nexus One and Nexus S. I got a replacement N1 from HTC and a new PCBA in my NS from Samsung, both free of charge. Both phones were rooted but re-locked before sending them in.
So what's the consensus on the best option for US buyers? One of the official UK sellers? Canadian?
krishant007 said:
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
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The SGS2's weak link is the way the USB port is mounted. It can come loose and get pushed up in to the phone. It happened to a couple of people. It's too early to tell if the GN has a common failing. For warranty work, you ship the phone to Samsung in the UK and they repair it and pay shipping back.
---------- Post added at 12:40 PM ---------- Previous post was at 12:36 PM ----------
irishrally said:
So what's the consensus on the best option for US buyers? One of the official UK sellers? Canadian?
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If you buy from Expansys-USA or Negri you ship the phone to them in the U.S. and they forward it on to their affiliates overseas for repair. It'll cost less for shipping but will take longer. The warranty is intact if you buy it from the UK.
As for Canada, that's a good question. The phone's not being sold directly there it's being offered via the carriers. If the carrier handles the repairs I don't know what happens when you're not a subscriber and don't have an account with them. I don't know if Samsung Canada will directly repair a carrier branded phone. If they will, Canada's a lot faster and cheaper if the phone needs repair.
I'm looking to purchase the Galaxy Nexus GSM, and I am located in the USA. A few different places have it for ~$450, and I am trying to find the best place to purchase it from.
http://www.amazon.com/Samsung-I9250...F01A/ref=sr_1_1?ie=UTF8&qid=1335213120&sr=8-1
http://www.newegg.com/Product/Product.aspx?Item=N82E16875176322
For anyone else that purchased it in the USA, what do you recommend? I have read of issues with fake ESNs, and I thought I read that there were different versions of the actual device (Japanese version, etc). Any major things to watch out for? Where did you purchase from, and did you have any issues?
Update - Responses from Amazon Sellers:
Global Mobiles:
the Samsung I9250 Nexus comes with a return policy of 30 days and 2 years manufacturers warranty in Europe. You can claim the warranty by yourself at Samsung Europe or ship the phone in case of a warranty to our office in Germany, where our technicians will handle the claim for you and send the phone back in the US after the repair.
And its EU stock. The warranty is valid in all EU countries, not limited to one.
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abe-123:
This is not the Japanese version. Warranty is available, you can return to Samsung directly to get warranty service.
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Got mine from Amazon with next day shipping. I have prime so it was only 4 bucks for next day.
I'd say Amazon is safe as long as you get the one fulfilled by amazon. If anything goes wrong with the phone when you first get it you'll atleast have amazons great customer support and be able to return it.
My first gnex was from daily steals and the phone had a defect within first 24 hours. It took nearly a month to resort things and get my money back although they refunded my money in its entirety I'm pretty positive amazon would've been a lot easier.
Other places with positive reviews are negri and expansys. People say these places offer some sort of warranty which you'd normally wouldn't get with a gray market phone. They essentially act as a middleman for you and samsung. You send the phone to them and they send the phone to country of origin (typically samsung UK) for warranty repair. A bit longer of a fix but pretty good for ease of mind.
Sent from my Galaxy Nexus
I got mine from Expansys-USA... last I saw a couple days ago it was $469. It's official yakju build as well. Worked out especially well for me as it shipped from the same state (Illinois) so I got it in like 48 hours from ordering.
pwiiiiiiiiiich said:
I got mine from Expansys-USA... last I saw a couple days ago it was $469. It's official yakju build as well. Worked out especially well for me as it shipped from the same state (Illinois) so I got it in like 48 hours from ordering.
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How do I tell which version my phone is after I get it, and what is the difference between the different versions?
Amazon for sure.. Next day shipping.. got it in the morning.. had to pay $26 for it tho -_-
Got mine from Negri Electronics. Been great.
xur17 said:
How do I tell which version my phone is after I get it, and what is the difference between the different versions?
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go to the Play Store and download GN Official update checker
The only difference is "One" is updated directly from Google while the other is updated by samsung.. correct me if im wrong
YoungAceAtlanta said:
go to the Play Store and download GN Official update checker
The only difference is "One" is updated directly from Google while the other is updated by samsung.. correct me if im wrong
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But isn't there a way to change the build of the device anyways? So the only difference is software based, not hardware based? I know the Nexus S had a LCD version, and an AMOLED version - I don't need to worry about that here, do I?
I sent a message to a few Amazon sellers, asking them what the warranty situation is, and what version theirs are (what country they import from). I'll try to report back when I hear back from them.
xur17 said:
But isn't there a way to change the build of the device anyways? So the only difference is software based, not hardware based? I know the Nexus S had a LCD version, and an AMOLED version - I don't need to worry about that here, do I?
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Yes the only difference is software, and you can change any i9250 or SC-04D to "yakju" and get Google OTA updates. It takes all of about 15min to do.
I sent a message to a few Amazon sellers, asking them what the warranty situation is, and what version theirs are (what country they import from). I'll try to report back when I hear back from them.
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I wouldn't expect much as far as warranties go with an Amazon seller. If you want a warranty I'd go with a reputable non-Amazon seller like Expansys or Negri (and even then its shady at best and you're trusting that they can take your phone and forward it to Samsung Europe). You're going to spend a bit more for it though so I'm not sure if its worth it for you.
I got the $450 Newegg phone. It turned out to be a Docomo SC-04D, made in Korea, 12/2011. I have had zero problems with it. I immediately flashed yajku IMM76D and went on my way. No problems with the IMEI, it matches the one printed on the box. If the NTT battery cover bugs you, there are stock battery doors available from any number of sources.
Expansys dropped the price down to $469.99. Good deal, especially with all the warranty and repair service they assist with.
Just bought one of Amazon for 452 seller was blue tek, I'll let you know how it goes should be here Wednesday
Sent from my Nexus S 4G using Tapatalk 2
BrianDigital said:
Just bought one of Amazon for 452 seller was blue tek, I'll let you know how it goes should be here Wednesday
Sent from my Nexus S 4G using Tapatalk 2
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That would be greatly appreciated - I'm kind of stalling at this point as I have a busy week of school to get through, and don't need a new toy to play with. I'm leaning towards Amazon as I have a bunch of gift cards that I need to spend.
martonikaj said:
Yes the only difference is software, and you can change any i9250 or SC-04D to "yakju" and get Google OTA updates. It takes all of about 15min to do.
I wouldn't expect much as far as warranties go with an Amazon seller. If you want a warranty I'd go with a reputable non-Amazon seller like Expansys or Negri (and even then its shady at best and you're trusting that they can take your phone and forward it to Samsung Europe). You're going to spend a bit more for it though so I'm not sure if its worth it for you.
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Correct no warranty but an order fulfilled by amazon should give you a window of being able to return a defective phone. In my case I believe it was 7 days.
Sent from my Galaxy Nexus
lazaro17 said:
Correct no warranty but an order fulfilled by amazon should give you a window of being able to return a defective phone. In my case I believe it was 7 days.
Sent from my Galaxy Nexus
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You have a lot of faith in your phone. My Nexus S screen went bad 6 months into owning it. If it wasn't for the warranty it would have been an expensive repair.
Also keep in mind that with a voided warranty (buying anywhere but Nergri or Expansys) Samsung will not fix your phone even if you pay them, because it is grey market. A few unfortunate people on XDA learned that the hard way.
Sent from my Galaxy Nexus
lazaro17 said:
Got mine from Amazon with next day shipping. I have prime so it was only 4 bucks for next day.
I'd say Amazon is safe as long as you get the one fulfilled by amazon. If anything goes wrong with the phone when you first get it you'll atleast have amazons great customer support and be able to return it.
My first gnex was from daily steals and the phone had a defect within first 24 hours. It took nearly a month to resort things and get my money back although they refunded my money in its entirety I'm pretty positive amazon would've been a lot easier.
Other places with positive reviews are negri and expansys. People say these places offer some sort of warranty which you'd normally wouldn't get with a gray market phone. They essentially act as a middleman for you and samsung. You send the phone to them and they send the phone to country of origin (typically samsung UK) for warranty repair. A bit longer of a fix but pretty good for ease of mind.
Sent from my Galaxy Nexus
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Which problem did you face?
I got mine on Thursday from amazon for 430 $ but I didn't realize it was from saxx mobile, now I'm super scared its a refurbished phone, 20 $ didnt sound like a huge difference so i didnt suspect at the time, I should have been smarter and should have not trusted that too good to be true price phone hasn't arrived yet
Sent from my GT-I9100 using Tapatalk 2
Haha. Not too much faith but enough faith. My first phone I acquired through Craigslist but had a small scratch on screen and banding that was driving my ocd insane. My second through daily steals samsung did actually offer warranty fix but I had to ship to country of origin which was in Poland. Luckily I had people I knew in Poland who id be able to ship to. But alas daily steals offered me a full refund since it was prior to 30 days. I figured after two faulty phones I was due for an alright one.
Sent from my Galaxy Nexus
Chad_Petree said:
Which problem did you face?
I got mine on Thursday from amazon for 430 $ but I didn't realize it was from saxx mobile, now I'm super scared its a refurbished phone, I should have been smarter and should have not trusted that too good to be true price phone hasn't arrived yet
Sent from my GT-I9100 using Tapatalk 2
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You should be covered by the Amazon A-to-Z guarantee if it is refurbished or anything. If you have any problems, I recommend talking to Amazon customer service. They tend to be pretty good about stuff like this.
Would the warranty start working in the US if Samsung starts selling the gsm Galaxy Nexus here, or do they somehow know that it was imported and not allow people to send it in for warranty repairs?
lazaro17 said:
Haha. Not too much faith but enough faith. My first phone I acquired through Craigslist but had a small scratch on screen and banding that was driving my ocd insane. My second through daily steals samsung did actually offer warranty fix but I had to ship to country of origin which was in Poland. Luckily I had people I knew in Poland who id be able to ship to. But alas daily steals offered me a full refund since it was prior to 30 days. I figured after two faulty phones I was due for an alright one.
Sent from my Galaxy Nexus
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Did you have to give the phone back? The phone will be shipped to my country so its almost impossible for me to return it
Sent from my GT-I9100 using Tapatalk 2
I would get it from the Amazon link and make sure the one you buy is the one that is fulfilled by Amazon.
I purchased one from ebay and ended up getting the NTT Docomo version with a horrible screen with all kinds of banding.
I then purchased one from Amazon (same link) and got a regular (UK?) version, with a much better screen.
I will be returning the ebay one.
Both arrived with the Samsung seals broken (probably because they had to be unlocked)? But they were pretty much brand new in condition.
Good luck!
I purchased Galaxy Nexus in dailysteals.com a month and a half ago when it was on sale for $460 (prior to google play availability) and yesterday it refused to power on from power off mode.
I did standard steps (recharge, battery out, sim card out, press and hold power, etc) countless times but the phone does not respond.
It only responds to charger in a sense that it shows charging signal but the phone still not powering on.
The phone might have gotten wet 2 days ago from rain when it was in my shorts, otherwise I have no explanation for this breakdown.
So I called Samsumg USA where I live and they asked for IMEI and they said this IMEI does not show in their system and advised to call Poland Samsung.
I called Poland Samsung (appears that dailysteals had Polish region version) but they have menuy on Polish and I cannot navigate it.
I called UK Samsung which is supposed to serve EU but they said since I reside in US and bought it from US reetailer Samsung USA should serve me (I explained I have been through it but this was no good).
I called dailysteals but they obviously do not respond, their reputation on Web reviews is not giving me any hope.
I feel going full circle for warranty and stuck. Did anyone succeed getting warranty service for international phone imported by apparently non-authorized reseller? What about non warranty service, I assume repairing it is cheaper than buying a new one, since screen and everything is supposed to work...
Any option for repair before selling it for parts like screen on ebay which I presume works OK?
vshun said:
I purchased Galaxy Nexus in dailysteals.com a month and a half ago when it was on sale for $460 (prior to google play availability) and yesterday it refused to power on from power off mode.
I did standard steps (recharge, battery out, sim card out, press and hold power, etc) countless times but the phone does not respond.
It only responds to charger in a sense that it shows charging signal but the phone still not powering on.
The phone might have gotten wet 2 days ago from rain when it was in my shorts, otherwise I have no explanation for this breakdown.
So I called Samsumg USA where I live and they asked for IMEI and they said this IMEI does not show in their system and advised to call Poland Samsung.
I called Poland Samsung (appears that dailysteals had Polish region version) but they have menuy on Polish and I cannot navigate it.
I called UK Samsung which is supposed to serve EU but they said since I reside in US and bought it from US reetailer Samsung USA should serve me (I explained I have been through it but this was no good).
I called dailysteals but they obviously do not respond, their reputation on Web reviews is not giving me any hope.
I feel going full circle for warranty and stuck. Did anyone succeed getting warranty service for international phone imported by apparently non-authorized reseller? What about non warranty service, I assume repairing it is cheaper than buying a new one, since screen and everything is supposed to work...
Any option for repair before selling it for parts like screen on ebay which I presume works OK?
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How wet did it get? If it is moisture or water damage, then i would say sell it for parts but you might still have hope. I would suggest taking it down to a local cell phone store and ask them to run some diagnostics or open the device and check for burnt or damaged areas from the water.
Good luck to you.
Spent hours with Samsung on the phone today. They have assured me there is no place that would service it in the US on warranty and off warranty, Not a good situation as European Samsung also flatly rejected my request.
I gave up on repair and will try to file Purchase protection water damage with Amex. If this does not work will sell for parts to someone who needs screen and other staff, amazing that one cannot get it serviced anywhere in the world except maybe Poland and I do not speak Polish to navigate their voice menus (called there too).
vshun said:
Spent hours with Samsung on the phone today. They have assured me there is no place that would service it in the US on warranty and off warranty, Not a good situation as European Samsung also flatly rejected my request.
I gave up on repair and will try to file Purchase protection water damage with Amex. If this does not work will sell for parts to someone who needs screen and other staff, amazing that one cannot get it serviced anywhere in the world except maybe Poland and I do not speak Polish to navigate their voice menus (called there too).
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Well you bought a grey market European device. Samsung USA does not have to service it because its a Euro device, and Samsung Europe doesn't have to service it because you're trying to file the claim from the USA.
Unfortunate but this was widely known when you bought the device. This is why buying from a reputable importer that is willing to help with warranty is important.
I didn't really want to add another thread to the forum, but I could really find any information this anywhere. I even used the search function.
If I buy an International Note II for use here in the states, does the manufacturer warranty still apply? If so, how does it work. If not, is it really worth buying an Int. Note II then?
Slap-Yourself :) said:
I didn't really want to add another thread to the forum, but I could really find any information this anywhere. I even used the search function.
If I buy an International Note II for use here in the states, does the manufacturer warranty still apply? If so, how does it work. If not, is it really worth buying an Int. Note II then?
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No unless you buy from someone in the UK (i.e. Clove or Expansys) and have them serve as the intermediary with Samsung warranty. If something goes wrong and you purchased from a vendor who advertised a warranty, you would contact them, ship the phone to them, they will ship it to Samsung on your behalf, it gets fixed, shipped back to the reseller, they will ship it back to you. Pain in the neck, but the only way.
If you bought from, say, Newegg (like me) and something goes wrong, you are on your own as non-US market phones have absolutely zero warranty in the US.
ericshmerick said:
No unless you buy from someone in the UK (i.e. Clove or Expansys) and have them serve as the intermediary with Samsung warranty. If something goes wrong and you purchased from a vendor who advertised a warranty, you would contact them, ship the phone to them, they will ship it to Samsung on your behalf, it gets fixed, shipped back to the reseller, they will ship it back to you. Pain in the neck, but the only way.
If you bought from, say, Newegg (like me) and something goes wrong, you are on your own as non-US market phones have absolutely zero warranty in the US.
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hi guys. i am sorry about my english. i bought this phone in france(i am from ukraine), in box was warranty card, i am interested does it works in my country. i called to samsung support. the sad, that warranty works in countries, that wrote in warranty card.
i hope, i help you.
ericshmerick said:
No unless you buy from someone in the UK (i.e. Clove or Expansys) and have them serve as the intermediary with Samsung warranty. If something goes wrong and you purchased from a vendor who advertised a warranty, you would contact them, ship the phone to them, they will ship it to Samsung on your behalf, it gets fixed, shipped back to the reseller, they will ship it back to you. Pain in the neck, but the only way.
If you bought from, say, Newegg (like me) and something goes wrong, you are on your own as non-US market phones have absolutely zero warranty in the US.
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Thanks. I was kind of figuring that, but wasn't sure at all. Dang. I was actually looking to buy the Int. Note II but had only waited because most of the cases I've found sucked. I guess I'll have to wait on the US version then :/
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
you had been con by the seller.
there no such as international warranty for samsung smartphone afaik.
Samsung does not have international warranty, it applies to all countries.
What a shame Samsung sails phones with faulty chip and not accept the warranty.
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this is going to be my last ever samsung mobile for sure!
LG or Nokia or iphone 6 will be my next !
n4naveen said:
this is going to be my last ever samsung mobile for sure!
LG or Nokia or iphone 6 will be my next !
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Why are you blaming Samsung? This isn't their fault, they are just following policy. You would get the same from any other maker.
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wsw-wyatt-earp said:
Why are you blaming Samsung? This isn't their fault, they are just following policy. You would get the same from any other maker.
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First policy is not to sell faulty devices. They must at once replace it not to saying he bought from another country and they don't accept warranty, he paid for this or not? Samsung took his money or not? double shame not one and for sure the last Samsung and for me. Knox today maybe bottox tomorrow, sds, paperweight 700 euros ds, no more thanks.
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Got a friend, a lawyer? Ask him! Can't compare with Europe of course, but I think you have the right to get it done from Samsung, also in India :good:
vagsvag said:
First policy is not to sell faulty devices. They must at once replace it not to saying he bought from another country and they don't accept warranty, he paid for this or not? Samsung took his money or not? double shame not one and for sure the last Samsung and for me. Knox today maybe bottox tomorrow, sds, paperweight 700 euros ds, no more thanks.
Sent from my GT-N7100 using Tapatalk 2
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You can make the greatest product, have the greatest components and the best quality control. If you make enough product, sooner or later you will make bad parts.
If I buy a $2,000 + lens for my camera with a Japan warranty, I can't get warranty work here in the usa. I know this and don't but any of my lenses that aren't usa based.
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I was conned by a shop too (in my home country) who sold a grey market item at full price, when my Note 2 got SDS I ended up having to pay US$100 to get it fixed. The phone was only 8 months old when SDS struck. I travel a lot and often bought items in the countries I visited. I realized warranty will be local but I expect the items will be usable for at least 3 years, however my Note 2 died after only 8 months of normal usage (e-mail, browsing, youtube). The phone even was at the latest stock 4.1.2 rom (supposedly contains the bug fix) when it died.
SDS is clearly a manufacturing defect issue, it happens to Galaxy S3 and Note 2 and who knows maybe Note 3 or S4 in next few months.. So many people were complaining about it on the Internet, it should be enough to warrant a product recall or replacement regardless of country of purchase.
This is gonna be my last Samsung phone.
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
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I m in singapore.
First of all, did u bought from authorised samsung retailer ?
Or u just bought it at neighbourhood shops like in shophouses or chinatown shops, or simlim shops?
To make a very clear, if u bought it at samsung authorised retailer, there's no way they con u. Down here consumer is fully protected by lemon law. So official retailers won't do such thing.
If u r sayin the price is $750 most likely u were not buying from authorised dealer, and u r being con by the individual shop.
But to be frank, since first time I use handphone, nokia, siemens, samsung, there's no such thing as international warranty.
I m sorry, but a lesson learn for u.
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
wsw-wyatt-earp said:
You can make the greatest product, have the greatest components and the best quality control. If you make enough product, sooner or later you will make bad parts.
If I buy a $2,000 + lens for my camera with a Japan warranty, I can't get warranty work here in the usa. I know this and don't but any of my lenses that aren't usa based.
Sent from my GT-N5110 using xda app-developers app
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This is different is not the same. Samsung sailed faulty devices and rejected the warranty. The problem was known from s3 and they continued to sell the same faulty material probably because they had big stock. Here we heard from users that they send them phones to warranty replacement and the phone many times came back with the same type faulty chip. This is totally wrong and there is no excuse for them.
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vagsvag said:
Samsung sailed faulty devices and rejected the warranty.
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1) Samsung does not offer international warranties - this is clear in their warranty agreement.
2) The buyer of the phone was lied to by the seller, not Samsung.
3) Samsung did not "reject" the warranty, they'll gladly repair it in the country is was purchased in.
Most international electronic companies have a policy that the device will be serviced in the country it was purchased in. This avoids grey market product and is far more manageable from a service standpoint.
EP2008 said:
1) Samsung does not offer international warranties - this is clear in their warranty agreement.
2) The buyer of the phone was lied to by the seller, not Samsung.
3) Samsung did not "reject" the warranty, they'll gladly repair it in the country is was purchased in.
Most international electronic companies have a policy that the device will be serviced in the country it was purchased in. This avoids grey market product and is far more manageable from a service standpoint.
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What policy you are speaking for? to sail faulty devices or what? I can't understand you. Samsung knew the problem from s3 and continue to sale these devices, policy to take from him 750 us dollars this policy you mean?
Of topic a question please.
Are you working for Samsung?
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vagsvag said:
What policy you are speaking for? to sail faulty devices or what? I can't understand you. Samsung knew the problem from s3 and continue to sale these devices, policy to take from him 750 us dollars this policy you mean?
Of topic a question please.
Are you working for Samsung?
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Sorry mate.
Not defending samsung, neither working for samsung. But, from a point of businessman view, when his/her company has produce some fault products, he/she won't throw away the products.
Instead they will still try to sell until the products stock is zero, and if any customer come back with a valid warranty, his/her company will honour it. That is what business world like.
The case of the OP is different, he has been con by unauthorised reseller by confirming him there's an international warranty for the said product if purchase from the said retailer.
And the OP has carelessly accept it without any further checking on the warranty card.
We, as a consumer have to be more careful in purchasing the products that we want.
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
OK you speaking from a point of businessman, my profession is trader many years now, sometimes not many i had received faulty goods, at once I had return them back to factory and when this wasn't possible I used them or I gave them presents to my friends but never sailed them and if something faulty I didn't understood and went to my customers I changed it at once with no more questions and I asked to excuse me for them hardship. You speak like businessman you said, you think this guy he'll buy Samsung again or you think he'll keep his hardship for himself. The successful business is when is happy the customer with the product and how much flexible you are when he has any problem with it. The happy customer he'll come again and bring and others to your business. This is the law of the market if you want to stay for long.
Now if you are sailing faulty hi end devices and you have the knowledge of this and after you are saying sorry I can't accept your warranty because of my policy sorry but this is naming cheating in my country not company policy.
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vagsvag said:
OK you speaking from a point of businessman, my profession is trader many years now, sometimes not many i had received faulty goods, at once I had return them back to factory and when this wasn't possible I used them or I gave them presents to my friends but never sailed them and if something faulty I didn't understood and went to my customers I changed it at once with no more question and I asked to excuse me for his hardship. You speak like businessman you said, you think this guy he'll buy Samsung again or you think he'll keep his hardship for himself. The successful business is when is happy the customer with the product and how much flexible you are when he has any problem with it. The happy customer he'll come again and bring and others to your business. This is the law of the market if you want to stay for long.
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I can't be more agree abt the market law.
But if ur money is all invested on the faulty products, will u just throw or give as a gift?
What u can do is just to honor ur customer when they come back to u.
Samsung will still honor OP handset, provided he brings back to singapore samsung.
Same thing... when ur customer bring ur product overseas, will u change at his/her country? Or will u ask him/her to bring back to u?
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
Foreign smartphone repairs
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
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Click to collapse
You should send it to Samsung Singapore for repair, don't forget to send an invoice copy, you must pay to send and receive it back...
But, first contact Samsung Singapore to agree all details.
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
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Click to collapse
In all countrys except ones from the European Union there is a warranty specific to each country. In the EU there is a free market and that is why the warranty of an electronic device bought from any of the EU countrys is valid in any country part of EU.
antique_sonic said:
I can't be more agree abt the market law.
But if ur money is all invested on the faulty products, will u just throw or give as a gift?
What u can do is just to honor ur customer when they come back to u.
Samsung will still honor OP handset, provided he brings back to singapore samsung.
Same thing... when ur customer bring ur product overseas, will u change at his/her country? Or will u ask him/her to bring back to u?
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
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Listen mate if you are experienced with sales you know where you put your money. All your money to put somewhere and after etc etc is not for me not for my age not for my experience, second is the same Samsung Korea factory in Singapore and India no? why to don't change his phone?
And all time mate you speaking about country policy etc, for the part that they are sailing faulty hi end (700+ us dollars) devices and they have the knowledge of this what you have to say? Can you answer me please?
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