Hi
I am attaching a screenshot of what is happening to my phone screen .. it has happened about a dozen times today ...
There is a strange overlapping thing with the screen .. and happens randomly.
More often than not, it happens while unlocking the screen.
help!
Might want to try a factory reset. If its not solved you should return the device and swap it.
Return the piece for warranty.....did you flash any custom rom?
hi
I have returned the handset now .. and am waiting for a replacement .. feeling sceptical after all the screen issues being reported
My handset did not experience any flicker .. but it was unusable anyways ..
I am not using any custom ROM as of now ..
This looks like the same issue that my wife's HTC One X has been having. It crashes several times a day, becoming unresponsive. It's then very hard to coax it to reset/reboot. Sometimes the screen corrupts before it crashes, in just the way the photograph shows.
We're returning it to HTC under warranty. It's still in warranty, and untouched: although I've modded my share of phones I'm a big scaredy and never touch my (or my wife's) flagship devices until they're at the end of the warranty. And this is one of the reasons why... :/
So anyway, all the software is stock. It's an unbranded, unlocked One X. The only software updates done to it have been the OTA updates from HTC. Hasn't been one in a while, AFAIK, and this issue has started spontaneously a few days ago.
It's an odd fault. It's almost like the phone is trying to render the display at an inappropriately low resolution. If I had to guess, I'd say the ROM is partially corrupted, perhaps because of a fault with the flash chips.
Several factory resets have made no difference, and it problem occurs with or without a SIM card in place.
Fingers crossed HTC will service it with care, it *was* faultless until this happened.
I actually got a video of the corruption, which I will try to post later on.
EDIT: Here is the video.
Related
Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
In each case only removing the battery helps.
I use Mossisrom as my OS.
Can anybody tell me how to fix the problem? Is it a hardware or software problem? Please help me!!!
mfg
Ilu
iluvatar1 said:
Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
Click to expand...
Click to collapse
I get the problem about waking up too. Sometimes it won't for a while. I leave it a couple of seconds and then try again which usually works.
Have you checked how much free internal memory you have. WM seems to still be very sensitive to low memory.
Hi,
I am rather sure that it's not a memory issue. The system freezes completely, not just for some seconds. I can't call the phone either. I think its either a SW or a HW problem and hoped, someone could tell me what to do.
mfg
Ilu
I can only suggest resetting the ROM back to a standard one and seeing if you still get the problems. If you do, it is probably a hardware problem and you should get the phone replaced.
I had the exact same problem with my P3300. It's a malfunction in the Motherboard. I've called the dutch helpdesk and because a hard reset didn't do much good the PDA was picked up later that day to be sent to Eurotwice, the repair station in Belgium. I got my phone back 2 weeks later, I started it and it froze again! So I immediatly called HTC Netherlands and again, the P3300 was picked up by UPS that afternoon. The second time I wrote a letter to the repair station and sent it with my phone. In another topic on another website I read that some other phone with the same problem had been fixed by replacing the motherboard. I got my phone back today and it works great! It hasn't crashed today, and I have confidence it won't in the future. So my tip to you and anyone who experiences this problem: Call the HTC helpdesk in your country and ask them to sent your PDA to a repair station. It might take a while but they fix it well! By the way, you have 2 years full garantee so it didn't cost me anything! Great service from HTC!
Wow, you had a great experience from HTC . I didn't. I had the exact same problem as posted. HTC claimed I broke the phone myself and wanted to charge me. They claimed something broke behind the screen and that I must've pressed it too hard, despite the screen still being intact. After three months of phone calls to the UK and a lot of empty promises (promised to get a manager to call me back, never got them. promised to discuss with repair dept and call me back, never got them) I finally got my phone back , fixed. No explanation as to why they changed their mind. I had asked them to take a picture for me of what was broken and to how they came to the conclusion that I was the one who broke it. Maybe they were too lazy to do it.
Hello.
I have some issues with my three day old mobile which I already changed, because my previews Desire which I bought two weeks ago had dead pixel (and this 2nd one has also a green bright pixel... but I don't bother to change it one more time because of this small error - I have to live with it - and it is a little frustrating having brand new but broken hardware).
Now my real issue... from time to time the screens are moving itself and I haven't control anymore. I don't know how to explain it.. but imagine you are dragging your home-screens continuous and in small distances really fast... it flickers... mmmh.
Is my touch screen broken or is it a software problem or.. or.. I really don't know.
I turned the device several times off but it does not really help, when I reboot the problem occurs sometimes again. And if so, I can hardly unlock the screen, because the response is so bad. Then I send it to sleep... try again, sleep, try again... sleep.. forget about it and later it is working again.
It is happening quite often.. 3-4 times this morning and in the afternoon I turned the device off completely. Now I turned it on again, and the problem occured two more times but now it's back to normal again. So ... haha... this is weird, probably I'm not using my HTC Desire right?
Since the problem comes sporadic I don't know how I should reproduce it and present a probably working device as broken to the customer service.
Any ideas? What could be a problem?
And do you have pixel errors on your Desire? I had several devices in the past (mobiles, laptop display, desktop display and so on) but never ever any pixel errors. I didn't even saw any on other devices as well. Now I had them on two HTC's in a row ...
Well,it had happened to my device two times when,after training,I tried to use it with sweaty hands.Probably sweat stayed on the screen causing false touches because the screen is so responsive.Try to reproduce it that way.If it's not that,then most probably you'll have to change to a new one again.And as for the screen problem,however small it may be you are entitled to ask for a new one as it is a factory problem and is inexcusable for a high-end 500 euro phone.
hello again..
I have still my "broken" Desire. Probably I will change it in the next days.
I made a short (****ty) video of frustration today, because it ended up not being able to response a call... (turn off the sound of the youtube-clips )
Then I shortly decided to buy a cheap ZTE Blade, but it turned out, that this device will be even more broken than my HTC Desire, which you see here:
this can't be random... three devices, and all were broken.
simply impressive.
all htc devices I've ever had have been perfect including a desire imo you should return it.
I've had bad luck with other tech before sure its annoying but all companies have dodgy units that make it through qc because they don't test every one just a random sample from each batch
What desire is it a world wide model or is it a branded one with telco software? Imo get the ruu and re flash it could be software rule that out first
Sent from my Desire HD using XDA App
Wow, you have some bad luck! Broken any mirrors recently?
Definitely looks like a hardware fault, but the Desire in your second video looks fine. Is that the broken unit?
Sent from my HTC Desire using Tapatalk
Hi all, I have been reading this forum for a while now, but this is my first post. I had a hero before I got the HTC desire hd, and I love both phones. But the desire hd has a problem. The phone has started turning off when I use the camera with flash. The camera is fine without the flash. Also the leds don't work with the flashlight app.
The phone isn't rooted, and hasn't been dropped etc. I have reset the phone and no difference. Any ideas. Cheers des.
some more info. The flash and the flashlight app used to work but now don't. sometimes the phone doesn't switch off when I try the camera flash, but the flash doesn't flash.
also I need to remove the battery to make the phone startup after this fault. the battery and sim card are fitted fine. The phone is about 6 weeks old sim free from handtec. I sent a email to HTC about the fault on Saturday, but have heard nothing back other than a email receive confirmation. are they usually this slow.
Sounds like a hardware fault to me. I'd return it for repair asap.
That's what I'm thinking too. Just don't want to be without the phone.. typically how long are they away for repair?
Depends if they're either gonna replace it right away or attempt to repair it. Repairing time is differnet everywhere...
Depends how busy they are and availability of parts. Unfortunately there is no way to be sure. Could be anything from 1-6 weeks.
Just to let you know HTC have arranged to collect the phone and take it for repair. 10 working days with no phone, boo.
Facing the same issue.
How was yours resolved and what was the problem according to htc?
depmesh said:
Facing the same issue.
How was yours resolved and what was the problem according to htc?
Click to expand...
Click to collapse
I had the similar problem. I fixed it by myself changing battery. It was faulthy. After changed it with another I didn't ha ve nothing problem again
Hello dear friends!
HTC let me down Kind of stupid phones indeed at least desire...
I have my phone for quite a time now, it is rooted with unrewoked, clockwork recovery and s-on. I flashed many different roms in the past and everything was brilliant. In a pas half-a-year or so I stayed with only one ROM - MIUI-Au. I kept updating it to the newer versions and so on and on. Never had any random reboot or something. At least maybe it was because of some strange app or something else. But now it started to reboot randomly and constantly!
Phone gets hot abit and it just reboots, and never comes to android homescreen again, until I put out the battery, hold it for few minutes, pop it back and then it boots. But as soon as start to play music, or run a game the phone gets hot abit and reboots again. and so on and on. I thought maybe it was a miui issue. So I tried to flash different roms, but guess what? None of the even boot! The main screen shows and with the same second it bootloops again and forever!... (
Even from recovery it sometimes reboots randomly. So i managed somehow to flash my miui back and it at least boots. But it is very unstable now, I barely can use my phone now
PLEASE WHO CAN HELP ME????
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
What have you set the CPU max to?
Sent from my HTC Desire using xda premium
Thank you for response! Appreciate, really!! I didn't set it, I left everything by default I think! Because as i said, i even tried flashing different roms, not only miui.
What else could be? By the way, with stock froyo rom If I remember correctly, sometimes it became extremely hot, but I didnt get any reboots from that. But now, it gets just a little bit hot and it seems that this causes the reboot...
Now what I just noticed, I get reboots even when the phone is idle. And it is not even warm!
If its not getting hot then I'm confused lol. It sounds like a actual hardware fault. Sorry I can't help with this one
Sent from my HTC Desire using xda premium
cluendo said:
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
Click to expand...
Click to collapse
try and get it taken back to stock if you dare.
The phone hasn't been out 2 years yet, which is how long the warranty is.
Thank you! But is there any possibility to fix it without HTC involvement? Maybe it is not hardware issue ? Can it be because phone is rooted and I flashed many roms to it ? I didnt try AOSP roms since reboots started, I will try to pop in Cyanogenmod or other and see if I will get reboots.
Would rerooting my phone and updating my recovery fix the problem?
and Note: yesterday I tried to S-OFF my phone, but I can't even do that with my unstable MIUI. It rebooted in the middle of the process..
I had a similar problem, apparently it's not uncommon on the early revisions. I sent mine to HTC and they replaced the mainboard.
Thank you for answer! But what if my phone is bought through a contractor?
Can just call HTC and ask the for repair? Or should I contact my contractor first ?
Just give them a call and they will try to help you out. I had a very good customer service experience with them when my desire had some issues.
They will require a proof of purchase though. If you managed to get the receipt from your "contractor" (I am unsure what you mean by a contractor), then there should be no problem.
Sorry for misleading word, I meant T-Mobile. I bought my phone under contract. I think I have a receipt. I even have whole box and stuff of the phone somewhere in my drawer.(just sayin ). So how is customer service of HTC? Poor, good ? I heard you need to tell them that you did a factory reset and that didn't help. Is that true. Also if I will unroot my phone, will they know it was rooted anyhow?
Ahhh....this overheating issue seems common. How they can release faulty phones?? No clue.
thanks for answers mates!
In Singapore, HTC service is really good. Phone was still under warranty.
It took me just one (real) call to confirm a repair order. The first call I was just checking to see what options were available to me.
The second call was an actual repair request. And the third call was me pestering them for a pickup date. heehee
In Singapore, repairs were done via courier. They picked it up and 1 working day later, they sent it back.
Naturally, you will probably need to impress upon them that you tried everything to fix your phone (which I hope you did which includes proving to yourself that it's not the ROMs fault).
You will definitely need to reset everything back to zero. In my case, I downloaded an RUU to totally reset everything back to STOCK, which included removing clockworkmod recovery. You WILL need to create a goldcard for this though so bear in mind that it's not exactly a case of a simple flashing procedure. At least not if you don't already have a goldcard.
Sorry if I overread it at some point, but you speculated at the beginning there could be some faulty app causing this, but you never meantioned performing a full wipe. Have you full wiped yet? Just to make sure it is indeed no software problem.
greets
Thank you for your answers. At the moment I have SuperNova classic ROM. ( 2.3.3 + Sense 2.1) But my phone crashes again and again, it is so annoying and causes me so much trouble.
I never tried a reset or unroot and return to original rom. Im just wondering now, would this help to remove or at least remove those reboots?
Today I was in my work and i was keeping my phone in my jeans pocket. it got hot as u would expect when keeping in pocket and suddenly it rebooten, then it went into a bootloop and started to bootloop 7 times in a row quickly. then again and again. It became very hot at that time.
For the interest, what exact hardware faults causes these reboots and why phone gets even hotter if you keep it on boot loop. If I keep phone cold, the rom usualy stays normal, without reboots. but as soon as I start using my phone, texting or calling for at least 5minutes of using it just reboots.
as I said- really annoying thing :S
I remember my happy times with miui, apps and no reboots Was fun!
cheers for helping!
I would give full wipe / factory reset a chance, and maybe RUU.
At least try it before sending phone to htc.
It is hardware problem, search forum. Fresh ROM without SD card, enabled WIFI and GPS, running G navigation, back of the phone is warm - restart after few minutes.
Maybe someone know how to read info form the phone right before reset? We could understand why the phone is reseting and hopefully add some patch.
Reboot-loop experience
Hey,
i had the same problem over the last few months: In the beginning my phone restarted only when it got hot, but it got worse over the last few weeks, in the end i was not able to use two apps at the same time (music and mytracks) or even to surf the internet longer than a few minutes. The problem did noticeably decrease when the phone was cool - tested by putting it on a fan or in the fridge. Yet, Skype was regularly killing it. As i really love my phone (and especially the AMOLED-Screen!) i did not want to resign. The battery cover contains some metal which is supposed to enhance heat dissipation - so i attached a little thermal pad to the hotter bottom of the phone to improve contact with the head spreader. Unfortunately it did not entirely fix the problem. Yes, it improved the situation a little, but it got even worse after a week or two - in the end i had to turn it in.
So i decided to take it to the Telekom-Shop. They were very kind and told me they would call the other day to confirm that the replacement would have been shipped. It took a few days longer, but i got a phone with the AMOLED-Screen! The employee said it was a used mainboard in a new case, completely refurbished. They only replaced the main unit, i kept the battery, sd-card, charger and so on. Now i have a working Desire again!
Terminator
Similar?
Hi i on the other hand have similar problem, qiute anoying one, my desire, cm7 hboot, s-off, insert coin cm7 rom, have phone freezing in diferent situations, sometimes its working sometimes just freezez and i need to get battery out and turn it one and sometimes several times in row to get it working again???? RUU and go to give phone in service? plaese advice?
@cp6ija Sandisk SD card? If yes, smash it.
nvm
cant delete post so just posting gibberish
Ok, so I returned my phone still in DOA period.
My problems were the glitching all over the place, and not just once a day, but it kept on getting worse, youtube, camera, browser, status bar, apps, multitasking, scrolling, keyboard, jumping white line in messages,etc...
Mine also was creaking arround the front camera and part of the corner of the screen there too.
My battery was displayed wrong all the time, so I couldn't see the right %.
Yellow bottom of on the screen.
Games were lagy, Tegra 3 and normal like teeter.
1 dead pixel.
Probably forgetting some problems now.
Somethings will be software, but because I(and most of us) don't know what is software I preffered to send it back before the doa period was over. Also some posters stated htv told them to send it back, witch problems same as mine.
Also if this is software for most of the part, than why isn't everybody getting the problems.
So I made this topic so you can tell what the problem was with your first device, and if you allready had your second (or third, etc) and what improved and what stayed the same... So you can we get a better vision on that.
My first phone arrived yesterday and is getting swapped out by a currier tomorrow for what will then be my second device.
The problems I am having is the jumping/bumping at the bottom of the screen; this is very inconsistant but does happen more often than it doesn't. For instance I was using the phone for 40 mins earlier it was happening, then for 10 mins it wasn't, again it happened for 5/6 mins and then didn't happen for around an hour but again its happening as we speak.
I've also had the problem whereby you can't unlock the device by pulling up the ring, and I have to shut down and startup the phone for this to be fixed. This has only happened twice so far; but again should not happen at all.
Lastly I have had the problem that when you lock the device the screen turns back on, even when you only pressed the lock button once.
I think thats everything... I do believe its software problems more than hardware, however as you have said why isn't this happening to everyone if that's the case. I guess you could look at it that maybe it is but they are either living with it or reporting it direct to where they purchased it from; either way they are not posting it on here. Who knows?
Now I do understand bugs are there in just about every phone and to be honest they are normally bugs you can live with until an update; the problem here is that the bugs are completely preventing the use of the device and/or making the use of the device very difficult. No phone should be released with this being the case.
One thing I do know for sure is that its happening to those who got the phone from a network (mines from Vodafone) and those who got it SIM free; in all areas or the world. This means they (Vodafone, Orange, O2 etc...) have not caused these problems so it eliminates any tweaks/software they may have placed onto the device meaning the problems do entirely lie with HTC to resolve. Lets just hope they do; or more importantly lets just hope its a small number of phones that are affected and that our replacements are okay.
I will let you know tomorrow what the second one is like... (sorry for the long post),
How did u notice a dead pixel
Sent From My HTC sensation (desire with rcmix s )
Phone turning back on after i pressed power button to lock the screen, got that too. But happens at random, so not always.
I saw a very tiny shiny spot when in a complete dark room, on a black background. Dead pixel i suppose.
Im considering getting it online but not sure what to do if i get a dead pixel
Sent From My HTC sensation (desire with rcmix s )
Send mine back because one of the 2 yellow spots didn't go away after 10hrs screen on (5 days) and I had some random restarts.
I don't want a faulty device, some devices will keep giving problems while others have no issues from the start.
Nitin985 said:
Im considering getting it online but not sure what to do if i get a dead pixel
Sent From My HTC sensation (desire with rcmix s )
Click to expand...
Click to collapse
You would be able to send it back if you bought it online, just like buying it from a shop. They have to give you the same period of support...
Born Twitchy said:
Send mine back because one of the 2 yellow spots didn't go away after 10hrs screen on (5 days) and I had some random restarts.
I don't want a faulty device, some devices will keep giving problems while others have no issues from the start.
Click to expand...
Click to collapse
Have you had the replacement device; how is that getting on?