I have an issue with my One X whereby the use of internal storage encryption disables all bluetooth functionality. What I mean by this is that after internal storage encryption is enabled, the bluetooth toggle button within the device's settings menu becomes greyed out. I can still switch it to "on" while it is greyed out, but the function never actually turns on. If I then exit and re-enter settings, the bluetooth toggle button will return to "off". Thus, it is not possible to use the bluetooth function on my device while internal storage encryption is enabled as it won't turn on, regardless of whether I intend to transfer files or connect a headset.
This issue occurred when the device was fresh, prior to the installation of any apps or download of any files. Even after a factory reset, which brings back Bluetooth functionality, the issue repeats itself once internal storage encryption is again enabled.
After contacting HTC support on two separate occasions (via email and chat), I was twice told to perform a soft reset by.. and I quote.. "removing the battery from the phone while it is still powered on" and "leaving it out for 5 minutes". Challenge accepted?
Is anyone able to confirm this issue with their device? Is it a fact of life or is there a way around it? Is there something I'm missing? Any help would be much, much appreciated.
I want to add that enabling phone storage encryption, which is separate from internal storage encryption in this device, will cause it to wipe the phone storage first. That includes the deletion of pre-installed gallery and music items.
I have the same issue
Brand new phone.
Encrypted the storage.
Since then unable to start / use bluetooth.
Very poor for a flagship device!
same with me.. I activated NHS.net exchange account on one X with encryption..bluetooth stopped working...had to decide between email and bluetooth.. hope HTC fixes this bug soon.
hurray!!! my bluetooth back to life with the 1.28 OTA update..thanks HTC
drramana said:
hurray!!! my bluetooth back to life with the 1.28 OTA update..thanks HTC
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Wait! So you're saying bluetooth now works while internal storage encryption is enabled? Does enabling phone storage encryption no longer wipe the phone storage too?!
Related
Hey,
i'm trying to activate my internal gps on the htc touch pro 2 to use navimaps. But it never finds any signal. Also, I can't find any tab in the settings menu to turn my internal gps on. I'm running WM 6.5. The only tab I find is for the AGPS services, but none for the internal GPS device.
Thanks for thel help!
I had a similar issue before my phone decided to device lock itself permanently (although that's a completely different issue - just be warned, if you're running 6.5 it's likely to happen - even on a stock ROM, which I had) - try enabling Bluetooth while using the GPS. My phone wouldn't get a signal lock if Bluetooth wasn't activated. Hope this helps
All my previous phones have had removeable storage by way of an SD or MicroSD card.
This means that when my phone develops a bad fault and needs to go back to the suppliers for repair, I can simply remove the data card, and all my personal data, medical records, business critical data, etc are safely kept at my place, and not exposed to some little eejit at the repair shop.
With the One X, the data is stored on 'internal' storage, and cannot be removed. What happens when a fault means I cannot boot the phone and delete the sensitive data?
There are unconfirmed suggestions that the internal storage is Linux EXT4. Is the user data encrypted on this device based on user security password, rendering it not available to prying eyes, and only available to the designated user.
Or did no-one at HTC bother thinking about this?
Could be a show stopper for many corporates, and individuals.
Regards,
XDAgeek
I've just had a look at the settings and there's an option for internal storage encryption which requires a pin to be entered each time the device is powered on.
Sent from my HTC One X using XDA
Aha! Good spot!
I wonder if the system take a performance hit using this option...
Off to do some tests.
Regards,
XDAgeek
Obviously this is a useful option, but it does warn that there is no unencrypt option, apart from to factory reset the phone and install everything again.
Having just installed everything nicely on my phone, I think I will skip this option for now in case it causes any performance hit on the phone. I will test it one day when I need to rebuild anyway.
tbh if you are sending a phone in for repair I'd advise a factory reset regardless of whether you've got a removal sd card. Not everything gets stored on the sd card.
tbh, you aint thought this through have you.
How you gonna do this factory reset on your phone which will no longer start up at all, even into recovery mode, which was my initial premise for sending it back to repair?
I would keep all personal data in Dropbox, then unlink the device through Dropbox website if the phone will not boot and you need to send it back for repair.
Google doc, vpn are another possible solutions.
As it happens my One X developed an intermittent screen fault (looked like a VRAM corruption problem) so I have just had the unit swapped.
So while I have a new machine which has not been set up yet, I took the opportunity to do the data storage tests I suggested yesterday. Here are my findings.
Using a data set of 93 files, 5 folders 2.67GB mix of tiny (5KB), medium (8Mb) and large files (2GB), I performed timed copies to/from the internal phone storage, with the storage in standard FAT32 format and secondly in encrypted FAT32 format. Here are the timings:
Copy to Fat32 5:36 (Mins:secs)
Copy from Fat32 2:48
Copy to encrypted 5:19 5% gain
Copy from encrypted 2:32 10% gain
So the interesting thing is that the encrypted storage performs better. Possibly the encrypted data is compressed somewhat, so there is a speed gain as less data needs to be written to flash storage.
But maybe it also causes a battery hit as more work has to be done encrypting/decrypting the data all the time. I have not been able to test this last suggestion.
Note that encrytped format is still FAT32 and therefore still will not accept files greater than 4GB in size.
One drawback to running encryted is that you are forced to enter a pin or password at each unlock. You cannot turn that off with encryption enabled.
Regards,
INternal storage is FAT32
As I said...
Encryption performance
XDAgeek said:
Aha! Good spot!
I wonder if the system take a performance hit using this option...
Off to do some tests.
Regards,
XDAgeek
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Click to collapse
I tested the performance with encryption on when I first got mine. I used encryption on both the user and system partitions. Performance was fine, except for the camera.
If I took a photo, then went to gallery from the camera app, then came back, everything would be unresponsive (no menu, no recent apps, could not take photos). All I could do was push and hold the power button to restart.
Something obviously went a bit screwy. I don't know if anyone else has experienced similar behaviour, but I would recommend doing a full backup before trying encryption just in case. Once I'd restored to my (non-encrypted) backup the camera was fine again.
JAC83 said:
I tested the performance with encryption on when I first got mine. I used encryption on both the user and system partitions. Performance was fine, except for the camera.
If I took a photo, then went to gallery from the camera app, then came back, everything would be unresponsive (no menu, no recent apps, could not take photos). All I could do was push and hold the power button to restart.
Something obviously went a bit screwy. I don't know if anyone else has experienced similar behaviour, but I would recommend doing a full backup before trying encryption just in case. Once I'd restored to my (non-encrypted) backup the camera was fine again.
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Hey,
i have exactly the same problem with the camera. Encrypting the internal storage (the 2GB partiton) is no problem, but as soon as you encrypt the phone storage (25GB or something) the camera app will crash...
I notice that enabling internal storage encryption on my One X disables all bluetooth functionality. The bluetooth toggle button in the device's settings menu becomes greyed out after encryption is enabled. Although I can still turn it 'on', it remains greyed out and never actually turns on. And when I exit and re-enter settings, it's back to 'off'. This issue occurred when the device was fresh, prior to installing or downloading anything onto it.
Is anyone able to confirm this issue on their device? Is there a way to get both functions working simultaneously?
RocknTroll said:
I notice that enabling internal storage encryption on my One X disables all bluetooth functionality. The bluetooth toggle button in the device's settings menu becomes greyed out after encryption is enabled. Although I can still turn it 'on', it remains greyed out and never actually turns on. And when I exit and re-enter settings, it's back to 'off'. This issue occurred when the device was fresh, prior to installing or downloading anything onto it.
Is anyone able to confirm this issue on their device? Is there a way to get both functions working simultaneously?
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Yes I have the same problem. I contacted HTC and they confirmed this problem on their test phone and reported it to tech support. Not sure they have a solution yet.
camera too?
I tried encryption. I didn't try Bluetooth, but I did notice the camera app locking up if I switched back and forth to the gallery. Did either of you notice anything similar?
JAC83 said:
I tried encryption. I didn't try Bluetooth, but I did notice the camera app locking up if I switched back and forth to the gallery. Did either of you notice anything similar?
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I didn't have that problem. The camera app worked fine for me while I had encryption enabled.
Hmm...
RocknTroll said:
I didn't have that problem. The camera app worked fine for me while I had encryption enabled.
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That's interesting, I wonder what I did to mine...
Did you encrypt both system and user partitions?
Yup
Bluetooth stopped working after encryption.
Roll on the OTA!
Sent from my HTC One X using XDA
Does the OTA fix it though? Haven't downloaded it yet.
Yes!
Just downloaded the OTA, it's not an update to Android which is still at 4.0.3, but the phone software level is now 1.28.401.9.
Bluetooth is now working for encrypted devices! Joy.
FatblokeUK said:
Yes!
Just downloaded the OTA, it's not an update to Android which is still at 4.0.3, but the phone software level is now 1.28.401.9.
Bluetooth is now working for encrypted devices! Joy.
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Click to collapse
That's great news!
Do you also know if enabling phone storage encryption (which is separate from internal storage encryption) no longer wipes the phone storage during the process?
No, I've not tried that.
Well in that case, I nominate you to be my guinea pig test subject. Do you accept?
that is very logical because when you encrypt your phone data your phone secures your files so another device can't read it.
So that's why it turns the Bluetooth off because the other phones just can't read your files anymore.
encrypting files is only necessary if you have secret stuff on your phone.
so it can't work simultaneously because other phone's don't know how to read your files.
DikkeD said:
that is very logical because when you encrypt your phone data your phone secures your files so another device can't read it.
So that's why it turns the Bluetooth off because the other phones just can't read your files anymore.
encrypting files is only necessary if you have secret stuff on your phone.
so it can't work simultaneously because other phone's don't know how to read your files.
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Click to collapse
Logical? That sounds very stupid to me. What if I need to use a bluetooth headset? I was able to use encryption and bluetooth simultaneously with several BlackBerries over the past few years, and I'm sure most encryption-able devices support that (my MacBook included). Anyway, it's been fixed with the recent OTA. Bluetooth now works while internal storage encryption is enabled.
Agreed! If it wasn't a bug it wouldn't have been fixed.
On that argument, you could argue that tethering should be blocked when in encrypted status.
Besides Bluetooth not working I had these following issues when I enabled encrypted storage:
FM Tuner
GPS
Can you please a) confirm whether FM tuner and GPS is working on encrypted device POST the OTA update and b) anyone confirm they have issues with FM tuner and GPS when they encrypted their device?
thanks
The FM Radio looks fine, it starts and I can hear stations once I plug in the handset.
The GPS icon appears in the status bar OK and the map is positioning correctly.
It all looks good.
Guys, any word on phone storage encryption? I'd still like to know if the device wipes the phone storage during the process of encrypting it. I've already installed too much onto it to risk losing it all and starting over.
EDIT: Turns out it's a feature, not a bug, and the device warns you of the imminent wipe beforehand.
My Bluetooth is completely unreliable after the last update. Volume is too soft. Doesn't connect to devices. I've tried unpairing and repairing and it stays connected for a short time, then when I try and connect again it doesn't connect.
Even the streaming is shaky.
Any solutions?
Check to see how much storage space you have left.
Part of your symptoms could be explained by low storage space.
But it sounds to me like you need to back up your data and apps and then do a factory reset.
I did a Network Settings Reset (under Backup and Reset) and lost all my wifi passwords. None of my networks are connecting automatically anymore. I'm horrified that I might have lost 5 years of accumulated wifi passwords!
Any solution?
montrealguy said:
I did a Network Settings Reset (under Backup and Reset) and lost all my wifi passwords. None of my networks are connecting automatically anymore. I'm horrified that I might have lost 5 years of accumulated wifi passwords!
Any solution?
Click to expand...
Click to collapse
Do you have any backups to restore from?
CZ Eddie said:
Check to see how much storage space you have left.
Part of your symptoms could be explained by low storage space.
But it sounds to me like you need to back up your data and apps and then do a factory reset.
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Click to collapse
parakleet said:
Do you have any backups to restore from?
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No and my phone is not rooted, but doesn't Google back up these Settings? Every time I set up a new phone, it downloads all my previous WiFi codes.
montrealguy said:
No and my phone is not rooted, but doesn't Google back up these Settings? Every time I set up a new phone, it downloads all my previous WiFi codes.
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Only way I know of to get that info is to perform factory reset.
google restore sometimes includes keys sometimes not for me.
I've been having wifi and Bluetooth issues since February update. Bluetooth keeps giving the message "Bluetooth keeps stopping" or something like that and won't connect to anything or stay on for that matter. When this happens wifi also goes. If I go in in clear Bluetooth cache and storage then reset my phone 50% of the time it will work after the reset but fail again shortly after connecting to a Bluetooth device or turning it on. Does anyone have suggestions on what I can do. I am rooted and bootloader unlocked. Is there a way to factory reset without losing all my internal storage. I have way too much stuff on my phone to lose it all. Thanks in advance.
I would use Titanium backup to backup the apps and their content. Then, do the factory reset.
Sent from my Pixel 3 XL
---------- Post added at 10:09 PM ---------- Previous post was at 10:06 PM ----------
You can also connect a USB-c drive and copy to it any important files you may have. I got one with 256 Gb from Amazon some time back for about $50. I regularly copy to it my important files. My pics are automatically uploaded to my Google cloud.
Sent from my Pixel 3 XL
vwood2121 said:
I've been having wifi and Bluetooth issues since February update. Bluetooth keeps giving the message "Bluetooth keeps stopping" or something like that and won't connect to anything or stay on for that matter. When this happens wifi also goes. If I go in in clear Bluetooth cache and storage then reset my phone 50% of the time it will work after the reset but fail again shortly after connecting to a Bluetooth device or turning it on. Does anyone have suggestions on what I can do. I am rooted and bootloader unlocked. Is there a way to factory reset without losing all my internal storage. I have way too much stuff on my phone to lose it all. Thanks in advance.
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Click to collapse
No. By definition, a factory reset is wiping your /data/media folder. Have you tried resetting your network (WiFi,mobile & Bluetooth) under reset options? Often times there is just no substitute for a clean install (flashing a full factory image, not just a factory reset). If you just factory reset, your problem may not be resolved. Since you are rooted there are many backup options. TiBu is one of the best. I think you'd be surprised how quickly you will be back up and running. ADB/Fastboot binaries were updated recently, so make sure you refresh those before starting.
Well completely wiped and reset up after about 15 with Bluetooth on it started again....any other suggestions
vwood2121 said:
Well completely wiped and reset up after about 15 with Bluetooth on it started again....any other suggestions
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Try starting the phone in safe mode to rule out a conflicting app. If you can confirm it happens in safe mode -and- you have fastboot flashed a full factory image (not just factory reset) and the problem still persists you may have a hardware issue and now have done enough testing for an RMA.
Every thing was great until I connected my pixel buds ....i was playing music for over an hour on a Bluetooth speaker and no problems.....went to mow grass with pixel buds and not even 15 minutes Bluetooth and wifi force closing
Been back and forth with Google and sent in bug reports, they sent me an email asking for all kinds of phone info , my name , address, and such.....they haven't got back to me yet after I sent in that info....what does it usually mean .
They seem to think it is hardware related from the bug report. I've had the phone since November.
They gave me an option to have a replacement sent to me to swap but want to put a credit hold on a debit card. I've been screwed by Google before when I traded a brand new Galaxy s8 plus still in the factory plastic and not used. They told me I sent them an LG with a cracked screen and I was not given any credit towards my pixel 2xl...the trade towards my 3xl went smoothly but I took pics and a long video of it being boxed and mailed. Seems shady with the credit hold...anyone got any input. The only other option they gave me was to send it in for repair and would take 10 business days and I have no backup phone
vwood2121 said:
They gave me an option to have a replacement sent to me to swap but want to put a credit hold on a debit card. I've been screwed by Google before when I traded a brand new Galaxy s8 plus still in the factory plastic and not used. They told me I sent them an LG with a cracked screen and I was not given any credit towards my pixel 2xl...the trade towards my 3xl went smoothly but I took pics and a long video of it being boxed and mailed. Seems shady with the credit hold...anyone got any input. The only other option they gave me was to send it in for repair and would take 10 business days and I have no backup phone
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A card hold is just that, nothing more. Many companies do it. It disappears as soon as your old phone is received. Wait for the new phone to come, use data transfer feature to setup your new phone, and then return the old one.