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I have my phone running 99.6% of the time in spare parts and it shows android system as the culprit holding a partial wakelock.
so my question is, how do i fix this? i've tried a factory reset three times, am updated to 1.21 ota and have slowly started to reintegrate apps but it always starts again and always after a different app.
i'm getting pretty frustrated anyone got any ideas?
UPDATE In my case it was network time abusing wireless location service that was causing the problem and hence the reason a factory reset didnt solve it, i switched off network time and voila!
just to clarify, no live wallpapers, and phone is in airplane mode to avoid any data usage drainig the battery.
i have got beautiful widgets homescreen small clock and pure cal widget installed at the moment but even when i uninstall them it doesnt fix it, also im running launcher pro 0.4.2 but also had the problem when i reverted to sense.
and i have read every other thread here about battery life that i could find but no-one seems to have this problemo
anyone with any advice on why my phone wont sleep?
A long shot, but go in to Mobile Settings and untick Enable always-on mobile data.
Philosoma said:
A long shot, but go in to Mobile Settings and untick Enable always-on mobile data.
Click to expand...
Click to collapse
ok cool, giving that i try now but i had been leaving it in airplane mode to try and take the vagaries of data out of the equation.
this started about a week ago and i really noticed it when i was in a 6 hour long meeting and my battery basically draines 60% even though the phone was in airplane mode
ok tried that but with my phone just factory reset, airplane mode and no apps installed other than spare parts it's showing running 94.1 % of the time and all of it is android system.
that cant be right
i have restored data, maybe i shouldnt restore data either but that just seems plain crazy
Re: Android system - partial wake lock
What exact foreground and background processes/services do you have running when this is happening, any idea?
Apps like System Panel can show you them and some useful other details. That is certainly too high.
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- Sent via my HTC Desire -
th3 said:
What exact foreground and background processes/services do you have running when this is happening, any idea?
Apps like System Panel can show you them and some useful other details. That is certainly too high.
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- Sent via my HTC Desire -
Click to expand...
Click to collapse
ok right now there is
com.android.syncml.service
sense
market
messages
people
rss reader
syncml provider
sys panel
touch input
updater
and then a load of inactive cached applications
do you see anything unusual there?
ok so i downloaded system app and killed all apps except excluded and sytem apps and my running usage has gone down, now thats no suprise in and of itself but now i need to see if it stays down.
i've just checked again and the percentage is still going down, so it's either an inactive app which i didnt list ( is that even possible if its inactive) or one of the items i listed above.
has anyone got any thoughts.
What do the logs say upon going to standby? (Use aLogcat to watch/save system log).
I had same problem I tried the turning off network always on to off, didn't change anything. the thing that worked for me was turning off my flickr account!? For some reason it kept my calendar awake so keeping system from sleeping, don't ask me why as I can't figure it out, though since doing this I'm now getting up to 2 days of average use from the battery. Also I've done the usual of reducing the different accounts sync timings etc.
Have you typed *#*#4636#*#* into the phone key pad to look at what is happening? This can give valuable info on what's draining the battery.
Jazd71 said:
I had same problem I tried the turning off network always on to off, didn't change anything. the thing that worked for me was turning off my flickr account!? For some reason it kept my calendar awake so keeping system from sleeping, don't ask me why as I can't figure it out, though since doing this I'm now getting up to 2 days of average use from the battery. Also I've done the usual of reducing the different accounts sync timings etc.
Have you typed *#*#4636#*#* into the phone key pad to look at what is happening? This can give valuable info on what's draining the battery.
Click to expand...
Click to collapse
I have the same problem as OP since the latest update. The *#*#4636#*#* code is not helping in this case. The partial wake lock is displayed as Android System - which doesn't tell me anything.
I read something about the Calendar issues but I am unable to stop the calendar in running processes.
How did you solve your problem?
ferus said:
I have the same problem as OP since the latest update. The *#*#4636#*#* code is not helping in this case. The partial wake lock is displayed as Android System - which doesn't tell me anything.
I read something about the Calendar issues but I am unable to stop the calendar in running processes.
How did you solve your problem?
Click to expand...
Click to collapse
Ok i seem to have had some luck since last night though i'm not sure of the exact reason.
i did as th3 said and downloaded system monitor and then killed all background active and inactive tasks and that seems to have solved the problem. I have no idea why that would be the case though and i am watching it carefully to see if it stays fixed.
i dont have a flickr account setup
djet said:
What do the logs say upon going to standby? (Use aLogcat to watch/save system log).
Click to expand...
Click to collapse
Djet, I installed alogcat and have found all references to wakelock, rather than post the entire log
D/PowerManagerService( 77): wakelock: PARTIAL_WAKE_LOCK 'NetworkLocation Check Location' activated (minState=0)
D/PowerManagerService( 77): wakelock: PARTIAL_WAKE_LOCK 'NetworkLocation Check Location' activated (minState=0)
D/PowerManagerService( 77): wakelock: PARTIAL_WAKE_LOCK 'keyguardWakeAndHandOff' activated (minState=0)
D/PowerManagerService( 77): wakelock: FULL_WAKE_LOCK 'keyguard'ACQUIRE_CAUSES_WAKEUP activated (minState=3)
there are also some entries in red like this one
E/vold ( 53): Unable to lookup media '/devices/platform/msm_sdcc.1/mmc_host/mmc0/mmc0:0001'
and a load of errors to do with global search etc but this is all pretty much gobbledegook to me, what am i looking for?
thanks
ok so based on that log i have switched of the use wireless networks to find my location (not gps i hardly ever use that anyway) and now the running % is dropping fast.
i will keep you posted as to whether it keeps coming down or not.
it is going to be an enormous bummer if i cant use wireless location, thats one of a smartphones greatest powers, why would this suddenly start happening now ( started about a week before the ota update) and continues even when i factory reset.
kinkade said:
ok so based on that log i have switched of the use wireless networks to find my location (not gps i hardly ever use that anyway) and now the running % is dropping fast.
i will keep you posted as to whether it keeps coming down or not.
it is going to be an enormous bummer if i cant use wireless location, thats one of a smartphones greatest powers, why would this suddenly start happening now ( started about a week before the ota update) and continues even when i factory reset.
Click to expand...
Click to collapse
I suppose it's not the feature itself guilty but the applications using it. I had the same issue with battery running out because of Location service wake locks. It turned out one of the Locale app plugins was abusing this service. Having it uninstalled battery run became normal.
djet said:
I suppose it's not the feature itself guilty but the applications using it. I had the same issue with battery running out because of Location service wake locks. It turned out one of the Locale app plugins was abusing this service. Having it uninstalled battery run became normal.
Click to expand...
Click to collapse
Yes i know what you mean, how did you go about diagnosing that? also i have done several factory resets and it still happens
Re: Android system - partial wake lock
There are a many app settings that drain battery and the stock setup is nothing I am fond of. Location/locale was one of them for me, calendar, network time and widget/app syncs being the others. A non-stock app causing such problems was NetCounter.
Calendar was fixed by killing it and restarting it. It's a known bug for many.
If many widgets are running sync very often, then you can imagine battery draining fast.
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- Sent via my HTC Desire -
th3 said:
There are a many app settings that drain battery and the stock setup is nothing I am fond of. Location/locale was one of them for me, calendar, network time and widget/app syncs being the others. A non-stock app causing such problems was NetCounter.
Calendar was fixed by killing it and restarting it. It's a known bug for many.
If many widgets are running sync very often, then you can imagine battery draining fast.
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- Sent via my HTC Desire -
Click to expand...
Click to collapse
th3 you are legend, it was network time, i switched that off and all is now well in the world. cheers dude
Good find. I had the thing off anyway, but it is good to know.
Hi everyone!
I'm using OpenDesire 4.0.4, and while it's more or less the perfect ROM for me, I'm getting a little annoyed at the WiFi. As the ROM is based on CyanogenMod, it has the same WiFi behaviour: When the screen turns off, the WiFi enters power saving mode, regardless of the apps that are active at the time, or the amount of traffic over WiFi at the time.
The problem here is that any application that's using WiFi pretty much just stops as soon as you turn the screen off.
1. Sipdroid during a call: Massive packet loss as soon as the screen turns off. You may hear a garble or two, but nothing intelligible.
2. SwiFTP and other FTP servers: Connecting to the FTP server and navigating to folders takes ages when the phone is in standby. Transferring files is more or less impossible (times out)... Everything's fine when the screen's on. If you transfer a big file and turn off the screen during the transfer, you basically pause the transer - turn the screen back on and the transfer goes back to full speed
3. Market: If you turn off the screen while a lot of apps are going to download, like after pressing "Update all" for a few apps, more often than not they'll just fail in the background.
Now, I could beg and ask the ROM developers (Kali for CyanogenMod on Desire, or AdamG for OpenDesire) to just change this behaviour, but it seems that most people are happy with the situation, as it causes the WiFi to use very little battery on standby... so I'm asking if anyone knows how I could change this myself. Is it even possible to do this at runtime without baking it into the ROM directly?
Or am I SOL until (or rather unless) AdamG or Kali takes pity on me?
I'd love to hear some input - hell, maybe I'm just doing it wrong ... Thanks in advance!
PS: Yes, my WiFi Sleep Policy is set to Never, and the Desire DOES stay connected when the screen is off. Just in a very low power mode...
-edit- Should have searched, sorry: http://forum.xda-developers.com/showthread.php?t=752856
-edit2- Looks like there really isn't a fix for this... Anyone found a way to completely disable PSP on the Desire/Nexus WiFi?
I'm on the same ROM as yourself. What value is your "screen-off lock screen delay" set to?
In my observations, the transfer in the state you mention still persists albeit at a very slow rate and the WiFi chip is certainly placed in the LOW power state, although on.
I'm unaware of any workaround but what I use myself when transferring bulk 1-7GB files through WiFi from my PC/Laptop, which is to change the value of the screen lock delay at screen off under Settings>OpenDesire>User Interface>(last option) to a high figure, like 10-30m, depending on how long I'm expecting the transfer to take. It's a trade-off but you'll still save over 95% of the power since your screen is off but the WiFi/SD/CPU remain working as when the screen is on. Maybe you've tried this already?
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- Sent via my HTC Desire -
That's not a bad idea... brb testing .
-edit- Didn't work
As soon as the screen times out, my transfer speed drops to nearly 0 - even with the lock delay set to 30m... :'(
OK, that's confusing. I'll be back by tonight or morning... I have much testing to do on this since for sub-20mins, my connection runs plus 200Kbps according to the PowerTutor log in such a state. Usually it would drop to 0.3-8Kbps when the screen switched off.
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- Sent via my HTC Desire -
th3 said:
OK, that's confusing. I'll be back by tonight or morning... I have much testing to do on this since for sub-20mins, my connection runs plus 200Kbps according to the PowerTutor log in such a state. Usually it would drop to 0.3-8Kbps when the screen switched off.
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- Sent via my HTC Desire -
Click to expand...
Click to collapse
Mine drops to practically 0. So low that due to overhead, FTP transfers pretty much stop completely...
I've seen that the linked kernel module provides a temporary workaround for you guys now. During the course of my testing your concern I basically found my WiFi module isn't ever turning off nor switching any connections off - it's always awake and can always transfer some data. Even in the LOW state it is connected at 24Mbps. Whatever I did I couldn't change this behavior on 4.0.4. Time for another wipe...
OD has many user preferred options baked in working fine alongside the conventional options so it'd probably be best suited for a toggle of this feature to be implemented for you guys (if at all possible). Not sure if that WiFi module power state behaviour is write-able and changeable on-the-fly before a reboot, should be, as it's only changing a hardware state.
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- Sent via my HTC Desire -
The new Wifi module is working perfectly here. No more performance problems, and my power consumption has actually gone DOWN. Probably because I have a bunch of connected apps running in the background and PSP is very inefficient for that.
Also, the delays in Chrome To Phone and Appbrain web installs are gone...
I'm loving this fix...
Dear all,
Is anyone else experiencing the following problem?
When the phone goes to sleep mode during the night hours it wont receive any messages for whatsapp etc. It seems that it turns off the 3g connection when you turn the screen off during the night hours.
Does anyone know a possible fix for this?
I have gone through all the settings and could not find anything about this.
Cheers.
I recently got this on my Desire Z too, and I have not changed any settings on that. Then I noticed it's happening on my One X too..
no 3g late night
Hi there, i have a motorola photon. in the settings menu you can go to what is called battery and data manager. then tap on battery mode. it's default is set to nighttime saver, which will kill your syncing after 15 minutes of inactivity in the hours between 10pm and 5am. i set mine to performance mode. this will sync all of the time and i don't really care if it takes up battery since i am awake and ready to pop in a new battery off my kick a$$ battery dock wall charger!! hope this helps....
SharkDog2 said:
Dear all,
Is anyone else experiencing the following problem?
When the phone goes to sleep mode during the night hours it wont receive any messages for whatsapp etc. It seems that it turns off the 3g connection when you turn the screen off during the night hours.
Does anyone know a possible fix for this?
I have gone through all the settings and could not find anything about this.
Cheers.
Click to expand...
Click to collapse
I think it's got something to do with what HTC said about "the phone learning" when you check things like mails ect.. so after it has learned that you do not check mail (for instance) during the night it disengages activies... or not
@mykeyvee, there are no such options in the stock rom on this phone.
Anyone have any other ideas?, i want everything to be synced 24 hours a day.
SharkDog2 said:
@mykeyvee, there are no such options in the stock rom on this phone.
Anyone have any other ideas?, i want everything to be synced 24 hours a day.
Click to expand...
Click to collapse
I don't think it's anything to do with settings. My Desire Z is on 2.3.7 and only recently have I got this bug.
My One X is stock unrooted. No settings for power saving.
Accounts and sync>sync schedule>smart sync
Is this what is effecting you
http://www.htc.com/help/www/howto_iframe.aspx?id=141796&type=1&p_id=440
Sent from my HTC One X using xda premium
unfortunately this only works with the mailw hich i do not user, the phone seems to do this with whatsapp and gmail aswel.
SharkDog2 said:
unfortunately this only works with the mailw hich i do not user, the phone seems to do this with whatsapp and gmail aswel.
Click to expand...
Click to collapse
This. I woke up and my 3G wasn't even on. I had to disable and enable data again to get connected.
Same problem here. Whenever my phone is in standby mode for a longer period of time (as far as I've seen it doesn't matter whether it's during the night or day), the data connection (3g) is disconnected.
On my previous phone, a desire Z, there was a setting 'data always on' which addressed this issue. This setting however seems to be missing on all android 4 phones.
**edit:
Contacted Dutch HTC support; they claim it's a feature. Hope they restore the setting in the future..
I have noticed this too this morning.
I woke this morning and went into the battery settings and you can see the graph that all data was shut off over night.
How do we fix this.
Piss. Wondered why it used virtually no battery overnight...
Sent from my HTC One X using Tapatalk 2
Exactly same here...just as u switch on the screen....it connects to wifi or 3g instantly...
Sent from my HTC One X using xda premium
I have received email overnight though....
Sent from my HTC One X using Tapatalk 2
I was thinking that maybe it was just the 3g/wifi connection which was going into a sleep mode after a long period of inactivity.
I've tried increasing my mail sync at night to once in 30 minutes to prevent the 3g connection from going to sleep and disconnecting. (had it at once in 4 hours)
Now when i wake up and turn the screen on, the 3g icon is already there, and my mail has been synced last in the previous 30 minutes.
Fixed it?
Same issue here, weird thing is that I can't seem to tie it down to either a specific battery-percentage nor a specific time of the day. It's really annoying though, as I would like my device to be connected 24/7. Tried setting a mail-account for 15 min update, so will see how much wifi/3g has been on tomorrow.
Edit: Definitely not a battery issue, but rather a time issue. Battery is at 80% (used the phone little today) and 3G/wifi has been disconnected for the past 2 hours even when mail is set to check every 15 min. I can see that for many people it's not important at night, but I wish we at least had the option to turn it off :/
Possible Fix
Download this app.. Minimaltext
https://play.google.com/store/apps/details?id=de.devmil.minimaltext&feature=search_result
Create a widget 1x1, under the tap behavior, select start another activity, then select an activity. Scroll now to settings, expand it, choose power saving setting..
Leave the rest default then press okay.
Click the widget and you will find some settings, including put data connection to sleep when screen is off. I haven't tried it. Hope this helps.
Not a bug!
This is not a bug, but a feature : scheduled standby mode
If on Sense 4.x, settings are similar to Sense 3.5, you should go into settings > power then scroll to standby mode. Default setting is auto, which means that the phone learns your sleeping phases and disable every wirless connections during this time when your screen is off, and enable it again automatically when you wake up (even if your screen is still off).
You can disable this feature, or (my favorite option) manually set the duration when you allow your phone to enter and exit deep standby mode.
(For me it's a great feature, as I really dislike having my phone producing airwaves close by my head when I'm sleeping. Before I went to Sense 3.5 on my DHD, I didn't have this option and had to enable plane mode before sleeping ant enter my PIN code every morning to exit plane mode, which was less convenient).
If you want to disable this, download smartsync disabler from the play store. Im pretty sure there is a thread on xda too with an app available to download.
...Or read my previous post... Market's bloatware is not needed, setting for this should be in power settings, as on Sense 3.5.
I have set the Wifi policy to "Always on".
Many times (but not every time) when my One X goes into sleep mode, all data connections don't work. I notice it because I feel so strange there is no notification from Whatsapp and Line as usual. So, I press the power button and see no data connection at all. After a few second, 3G data connection appears but no wifi. Wifi then replaces 3G a few second later.
It usually happens and I feel so annoyed as I lost communication with my colleagues when One X is sleeping.
Is there somewhere in "Setting" that can override the "Always on" in Wifi policy? If I miss it, please let me know.
I feel very disappionted with my One X as it contains a lot of bugs.
jackie_jerk said:
I have set the Wifi policy to "Always on".
Many times (but not every time) when my One X goes into sleep mode, all data connections don't work. I notice it because I feel so strange there is no notification from Whatsapp and Line as usual. So, I press the power button and see no data connection at all. After a few second, 3G data connection appears but no wifi. Wifi then replaces 3G a few second later.
It usually happens and I feel so annoyed as I lost communication with my colleagues when One X is sleeping.
Is there somewhere in "Setting" that can override the "Always on" in Wifi policy? If I miss it, please let me know.
I feel very disappionted with my One X as it contains a lot of bugs.
Click to expand...
Click to collapse
It's happening to me too, it's very frustrating because when turned on it show as connected while it's false.. and i'm unable to browse/etc without re enabling wifi manually.
Same issue on the One S. This is most likely a driver related problem or something. I think the next firmware update should fix this, but if anyone of you can provide a hotfix or something I wouldn't be sad
Getting the exact same problem.
I have not noticed this so far.
same problem with wifi....and in the nights my Data also gets switched off after sometime of inactivity...couldnt find any setting related to that....do any of you know any hidden setting for it?
Yeah it happening to me as well. It could be kernel related.
Same Here
Mine is opposite, I want it to sleep on screen off but it keeps reverting to always on. Quite frustrating as it is the major cause of my battery loss
Sent from my HTC One X using XDA
Mine uses less battery with wifi on then normal 3g/4g
vallandil said:
Mine uses less battery with wifi on then normal 3g/4g
Click to expand...
Click to collapse
yeah same here, i've tested both over night and less battery used on wi-fi than 3g
I cant connect to my home wifi, it show connected then disconnect immediate
it no usaable now in my house
I just noticed this, too. Really annoying when you suddenly stop getting any notifications for E-Mails etc.
This is also not fixed in 1.28 :/.
I seem to only have this during the night hours, though. Like there is some sort of "Quiet Hours"-function but they forgot to put it in the settings >_<
I think this is the special Sleep Mode kicking in, and the WiFi Always-On is overridden by it.
When I turn the screen off, I can still ping my One X over the network. However, after some time (maybe 5-10 mins) it no longer responds and has dropped its WiFi connection.
The Always-On WiFi option has only ever applied to when the screen is off. The sleep mode thing is new and not related to android itself - an HTC hardware thing by the look of it.
Maybe it's fixable in the driver software, but I believe the "WiFi always on" function is behaving correctly - it's the new sleep state that is breaking it.
I could be wrong, but that's what it looks like.
If someone has the time, try setting up a PC to continuously ping the One X and see if it keeps it from going in to sleep mode.
Dave Trouser said:
I think this is the special Sleep Mode kicking in, and the WiFi Always-On is overridden by it.
When I turn the screen off, I can still ping my One X over the network. However, after some time (maybe 5-10 mins) it no longer responds and has dropped its WiFi connection.
The Always-On WiFi option has only ever applied to when the screen is off. The sleep mode thing is new and not related to android itself - an HTC hardware thing by the look of it.
Maybe it's fixable in the driver software, but I believe the "WiFi always on" function is behaving correctly - it's the new sleep state that is breaking it.
I could be wrong, but that's what it looks like.
If someone has the time, try setting up a PC to continuously ping the One X and see if it keeps it from going in to sleep mode.
Click to expand...
Click to collapse
Hello Dave,
Your analysis is quite impressive,
I also started dealing with this from "Special Sleep Mode" perspective.
I have got the FOTA, find data in my signature, and still suffering from the same issue.
To summarize my findings let me brief it:
When I first got the update, the problem seemed to be solved
I kept connected to my home WiFi router for several hours and got notifications from Whatsapp and Twitter
I thought the problem was solved and the bug was fixed, as I kept seeing my OneX on the WiFi Client on my router's managing interface on my PC
I shut down my phone, WiFi was on, and turn it back on
WiFi kicked in and connected with no problems,
An hour after, I sensed something wasn't good, notifications were silenced
I unlocked my phone and checked the status bar to find there were no DATA connections at all, nothing, no WIFi no Mobile Data, the usual bug
Now I started to think,
I Have got this problem after a full shut down, and at a battery below 15%
One thing to add,
I turned my phone off with WiFi enabled and when turned it on WiFi kicked in.
Now I am monitoring on the following basis.
I clicked all WiFi hot spots previously saved on my OneX and chose to "FORGET"
Connected to my preferred hotspot
Monitoring the WIFI, with battery over 15%, seems to be very healthy, more than an hour on sleep mode, and WiFi is on, uninterrupted and VERY CONNECTED
I will keep monitoring the behaviour till battery fall under 15% and will report back
I'll make sure to turn off WiFi before shutting down my phone if I have to, this is to eleminate the other variable and keep concentarting on one variable "Battery percentage"
A point to add:
On my previous Gingerbread SensationXE, there was an option on Settings> Battery to control phone's behavior and stop background sync and other activities when battery fall below a pre-defined percentage.
Default was 15%
I can't find this option on my One X, IceCream Sandwich
That's why I started to analyse the problem from the perspective of "Special Sleep Mode - Below 15%" bahaviour.
I will report back as soon as I have results.
Thank you
Update:
Started to experience same issue when battery falls below 50%.
All DATA gone down, no WiFI and no Mobile Data.
Charged my phone to 73%, "Forget" all WiFi network.
WiFi off
Monitoring Mobile Data only.
Mobile data gone down after 30 minutes sleep mode, 73% battery
Connecting to WiFi, and started monitoring WiFi
WiFi + Mobile Data gone down after 30 minutes.
Power down phone, and then on, 73% Battery, WiFi off
Monitoring Mobile Data only.
Failed, and disconnected
Failure
I've done a Factory Reset !!!
Update:
No problems on WiFi, nor Mobile data whatsoever for the whole day until battery falls below 10% !!!
WiFi disconnected after exactly 15 minutes, Mobile data kicks in, then disconnected as well !!!
I turn on the screen after 20 minutes to find NO DATA CONNECTION of any kind.
Mobile data kicks in, WiFi replaces mobile data, and start receiving all data dependent notifications!!!
I have the same problem, wifi is turned off sometimes when screen is locked.
Pabson said:
I have the same problem, wifi is turned off sometimes when screen is locked.
Click to expand...
Click to collapse
Hello Pabson,
Thanks for sharing.
Would you provide more information about your phone's software number, your location (Region, not specific).
Thanks again.
Same here, tried several roms and the same happens with every ROM out there. What is more, I cannot connect to WIFI at work (WPA PSK) but I can connect perfectly to my home WIFI network.
Hopefully this is not a hardware fault and will be fixed.
Monrad said:
Same here, tried several roms and the same happens with every ROM out there. What is more, I cannot connect to WIFI at work (WPA PSK) but I can connect perfectly to my home WIFI network.
Hopefully this is not a hardware fault and will be fixed.
Click to expand...
Click to collapse
If it happens on every single rom you you installed, then apparently this is a hardware fault.
What "Base" do the Roms, you installed, created on?!
I mean based on what version of RUU?
same problem here.
I mis the "power saving mode" options like in android 2.3
It might idd have something to do with power savings mode kicking in.
Hello everybody,
sorry to bother this community, but I have a weird issue with the phone. My nephew gave me the Motorola G7 Play and when I am under any wifi (tried many) I do not received any notification. This does not happen immediately, but after the screen remains off for at least 30 minutes.
As advised from the assistance we have reset the phone at least twice and nothing has changed.
Do you have any idea if there are any tricky setting or application that are causing the issue?
Please, let me know if there is a quick fix, otherwise I will keep using 4G only as I am doing at the moment, this way there are no issues at all.
Have a nice day,
Cosetta
It might be memory management or there is a battery optimization setting that sends the phone to sleep when using wifi to conserve battery... Take a look deeper in the settings and perhaps turn off battery optimisation for apps that you need to keep receiving notifications for.