Develop Bugs

phone cracked, sending back

okay so i was at wor today, and went to go put my phone down and it fell and the screen cracked. ive dropped phones before and ive had screens break. but i dont think i was more heart brokedn when i saw the crack. i have insurance on it and paid the $100. the thing im most mad about is i have to unroot my phone and put el29 on there completely stock for a few days. anyways those of you that have dropped your phones and cracked them, how bad was it? did the screen still work? or was it just the glass like in my case. i got lucky but i still have to get a new phone. i hate cracked screens.

you dont need to unroot if your sending it back to asurion
those bastards could use the extra work in unrooting it for you
i stepped on mine and the screen spiderwebbed, but it still worked, but i was just ugly :x

The only times I've had screens crack were due to me physically crushing the device with my hands (intentionally) or throwing it at a wall/person/etc.
Broken many cell phones (especially during the clam shell era) out of pure rage.

Some gorilla glass
Sent from my SPH-D710 using Tapatalk

My phone fell from 10ft roof and only got a dent on the metal casing.
Sent from my SPH-D710 using xda premium

radrian92 said:
My phone fell from 10ft roof and only got a dent on the metal casing.
Sent from my SPH-D710 using xda premium
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this....
10chr

Op went to wor and took an arrow to the screen.I kid. I kid.
But every time my phone falls or is even put screen side down my stomach drops and I rage. I've only ever cracked the screen on my iPod touch before, oh and a crappy cricket phone from my non tech days. Tks op for reminding me also I need to get a heavy duty case
Sent from my SPH-D710 using xda premium

http://forum.xda-developers.com/showthread.php?t=1548998
[Q][Asurion]Question before I send back my freshly dropped E4GT
ICS E4GT

Lol. I am constantly throwing my phone at work. I also like to hand it to someone and just when they think they have it I let it drop. I have a ballistic sg case on it. Its really fun to freak people out but I will admit the first time I dropped it my stomach dropped. Lol
Sent from my BAD A$$ EPIC TOUCH 4G

i didnt know asurion didnt care about rooting. i wasnt worried about it. i unrooted very quickly. my phone kinda spider webbed. i had a screen protector on it. which im kinda mad now cause i have to buy a new one now. Ive had many phone break before (especially the razr 1st gen). but then i got a instinct and that thing was a brick. then got a mid range phone and a week after i got it the screen cracked and i did fix it, so when i got this phone i made sure to have insurance. thanks for the replies everyone.

Oh no dropped my note 2

So today at work I dropped my 15 day old note 2 a whole 18" and what happened. ... gorilla glass FAIL!!!! The lower right corner has a small crack and there is a hairline crack thru the middle to the top. ...I bought the protection plan has anyone else had there screen crack? I had my HTC HD2 ever since it first came out and dropped it several times and never had any damages. ..The note 2 falls a short distance and boom cracked screen
Sent from my SGH-T889 using XDA Premium HD app

I have watched drop tests showing the Note 2 falling from a 6 foot tall mans ear, and it only scuffing the sides. Just bad luck. Does the protection plan cover accidental drops?

zigzagzz71 said:
So today at work I dropped my 15 day old note 2 a whole 18" and what happened. ... gorilla glass FAIL!!!! The lower right corner has a small crack and there is a hairline crack thru the middle to the top. ...I bought the protection plan has anyone else had there screen crack? I had my HTC HD2 ever since it first came out and dropped it several times and never had any damages. ..The note 2 falls a short distance and boom cracked screen
Sent from my SGH-T889 using XDA Premium HD app
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Unfortunately a bigger screen is more prone to breaks, and gorilla glass2 is only hard; meaning its hard to scratch, but it's still glass and will not flex.
Sent from my SPH-D710 using Tapatalk 2

Did you have a case on it man .... ????
Sent from my SGH-T889 using xda premium

$130 please
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Im looking into what my extended pass protection covers today, I did NOT have a case (SMH) im keeping my fingers crossed that it does not cost to much to repair!

I swear they made this phone so slick just so people would drop it. I've been lucky so far but my cases can't get here soon enough!

I have one and my fiance has one also. She broke hers a week after getting it. Asurion insurance is wuoting me $130 to replace
from my Galaxy Note 2 using Tapatalk 2

Pics of dropped note 2
Any cracks ?
Sent from my SGH-T889 using xda premium

Almost as bad. I was putting together Christmas lights with the wife and kid yesterday and had my phone in my sweat pants pocket. I was sitting on the side walk and my phone slid out and fell maybe 4 inches. I now have a crack across the entire width of the phone about an inch from the bottom.
I had a Sensation before this and abused the hell out of it and it's still flawless.
Sent from my SGH-T889 using xda premium

offdutyninja808 said:
Almost as bad. I was putting together Christmas lights with the wife and kid yesterday and had my phone in my sweat pants pocket. I was sitting on the side walk and my phone slid out and fell maybe 4 inches. I now have a crack across the entire width of the phone about an inch from the bottom.
I had a Sensation before this and abused the hell out of it and it's still flawless.
Sent from my SGH-T889 using xda premium
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My SGN2 fell from my desk onto a concrete slab and cracked...the only day I take my case off and bam
Keep your cases on folks, big screens mean little drops make the screen go boom!
Sent from my SGH-T889 using xda premium

Im real skeptical on how this will hold up over time...falls are gonna happen but for it to crack this easy (come on samsung) my htc hd2 never a scratch since day it was released!
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That hurts
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I'm having doubts about on to get this phone or not, I'm on a pre-paid plan and I've been thinking on getting it before Christmas at full price, but if it breaks that easily, is just scary.
Currently I'm using a Samsung Vibrant and I drop that phone maybe like 25 times or more and have scratches all around but the screen is like new, and for the GN2 being a huge phone, putting a protecting case just gonna add up too much.
Sent from my Nexus 7 using Tapatalk 2

I dropped mine onto a tile floor at my workplace from pocket height and it suffered no damage. The battery door and battery flew halfway across the room, but it worked fine after putting them back in. No case on it, either.
It's just pure chance.

DKM119 said:
I'm having doubts about on to get this phone or not, I'm on a pre-paid plan and I've been thinking on getting it before Christmas at full price, but if it breaks that easily, is just scary.
Currently I'm using a Samsung Vibrant and I drop that phone maybe like 25 times or more and have scratches all around but the screen is like new, and for the GN2 being a huge phone, putting a protecting case just gonna add up too much.
Sent from my Nexus 7 using Tapatalk 2
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there are plenty of cases that do not add much bulk to the phone..technically speaking, all you really need is a raised edge on the bumper around the screen. During a fall, as long as its not your screen corners that take the hit (Let the case absorb the impact), you should be fine. If you are holding back on getting a great phone just because it breaks when you drop it, then...oh well..

AllanJH said:
I dropped mine onto a tile floor at my workplace from pocket height and it suffered no damage. The battery door and battery flew halfway across the room, but it worked fine after putting them back in. No case on it, either.
It's just pure chance.
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Im with you. I have dropped mine a few times from different hights, onto different surfaces (tile, carpet, concrete) no damage. Worst that happened was battery cover came half off. Only thing I have on is the flip case from samsung.
Most of the falls were from sitting pocket height, but one or two on tile were from pocket height while standing.

Brace yourselves
Here is my brother's note. Dropped out of his jacked pocket while getting out of his car.

Well I got some good news and bad news...the good news is that Mobile Device Protection Association, LLC who T mobile uses for devices is going to fix my device free of charge! The Bad news I will be without my Note 2 for 5 days, it sucks that the Note 2will be gone. Hell in this day and age having no phone for 5 days is very hard.

Dropped my phone [new] from about 3 feet.

Dropped phone from about 2.5-3.5 feet, screen cracked halfway down left side, spiderwebbed, no response and sides bulging, picked it up and threw it at the wall because I was in a heated argument ...
Last words?
When you buy this phone, get a case. There were no cases available when i bought phone, went to radio shack a month later after their 'we have every case for every phone' commercial, they had no case for this phone, was going to get one later today at the sprint kiosk... not anymore. Goodbye Optimus G ;(

You throw things in arguments?

That really sucks man. Sorry to hear it.
Drop results are very hit and miss with this phone it seems. Most people seem to have very good results, but when it breaks, the danged thing BREAKS. Hope you had insurance or some other measure to get a new one soon.

I wouldn't throw this phone even if somebody paid me money to buy 2 of them afterwards. Glad I don't rage like that.

Bought an Otterbox Commuter from Amazon the day I got my phone. Dropped it tons of times, still good as new.

Drop is when you "drop" something and it is pulled by the gravitation.
Throw is when you use force to push something at something.
When you "drop" something 3-4 feet, it will have about the same impact, considering equivalent weight. The resulting impact is affected by only the weight, the distance and the gravitational force. 3-4 feet drop will have a similar impact when using similar weight.
When you throw something, the distance is affecting the impact in a lot lesser matter. The main item affecting the impact is then the force in which it was thrown, so saying your phone is broken “because” of a 3-4 feet drop is a misdirection. The thing that broke your phone is the force you applied when you threw it.
All that to say, get a stress ball dude!

t1mman said:
Drop is when you "drop" something and it is pulled by the gravitation.
Throw is when you use force to push something at something.
When you "drop" something 3-4 feet, it will have about the same impact, considering equivalent weight. The resulting impact is affected by only the weight, the distance and the gravitational force. 3-4 feet drop will have a similar impact when using similar weight.
When you throw something, the distance is affecting the impact in a lot lesser matter. The main item affecting the impact is then the force in which it was thrown, so saying your phone is broken “because” of a 3-4 feet drop is a misdirection. The thing that broke your phone is the force you applied when you threw it.
All that to say, get a stress ball dude!
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he said that the screen spiderwebbed and was unresponsive when he dropped it not when he threw it....

javskies said:
he said that the screen spiderwebbed and was unresponsive when he dropped it not when he threw it....
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Oh! My bad!!
He dropped then thew it because he was mad he dropped it!

Super easy $60 fix if you want to keep the phone. I just did my sisters in like 10 minutes, just watch the youtube video for it.

If you choose not to fix what would you want for your rear camera. I want to look into getting the 13mp camera to work with at&t but the camera is hard to come by
Sent from my Optimus G using Tapatalk 2

I would also buy parts as I am in need of the volume buttons. I would buy the motherboard as well. You can even sell the camera if you want. Or if you like donate me the parts? Haha I could really use them.
Sent from my LG-Optimus G

Dropped mine a couple of time from about 3 feet. Holding up like a champ with no breaks. I mean, if you throw any phone, its going to break lol.
Sent from my LG-LS970 using Tapatalk 2

Didn't drop my phone at all but in my front pocket playing music it suddenly started wigging out. When I pulled my phone out of my pocket, it was the only thing in my pocket, it was cracked! WTF....
Heading to Sprint store to get a replacement!
I did notice when I got the phone that in the bottom left, close to the back button, there was a small indent in the screen. The crack started right there. Also my back button has always been a little flaky.

Dropped mine last night on concrete and got lucky, it just scratched the bottom right corner of the casing. This is a tough little phone. Lol
Sent from my LG-LS970 using xda premium

Walked into a table with my phone in my pocket and cracked the back. :/
Sent from my LG-LS970 using xda app-developers app

dropped mine the first day before I bought a case. Luckily it was only 2 feet and onto a wooden floor. Just chipped the chrome ring a little. Bought an otterbox the next day!

Love my otterbox... Not sure why but i've fling'd / dropped this phone more than any other i've had but it's working perfectly still. One drop was bad enough the otterbox cracked around where the charging port was.
Emailed otterbox. Got a brand new replacement in a week!

Any one have a volume pgb ribbon ...when I replace the screen the ribbon got kink pretty bad.. an does not work any more has any one had this problem....??
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blmvxer said:
Walked into a table with my phone in my pocket and cracked the back. :/
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I heard about that
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I've dropped and hit my phone so many times, yet only minor scrapes on the chrome and screen. Lol I must have the toughest og ever made.
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Poll: Cracked / Not cracked screen

Since I've seen people post here saying their screen has cracked without dropping their phones, I thought I'd start a poll to get an idea of how common this is percentage wise.

RobertR3750 said:
Since I've seen people post here saying their screen has cracked without dropping their phones, I thought I'd start a poll to get an idea of how common this is percentage wise.
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Mine is still more than fine.
Even dropped it once.
No cracks here.
Purchased since release day via website. Had it overnighted.

If you actually go through various threads and search about screens cracked without dropping, you'd get an idea on how high this percentage is... besides, it'd be nearly impossible to get everyone here to vote anyway.

It only takes a few seconds to respond. Over time, it should give me an idea.
Sent from my HTC Sensation 4G using xda app-developers app

I can imagine how a phone could crack (inner LCD) without ever dropping it or bumping it.
Simply put it in your tight jeans and sit down. There you go. That's what most of you do.
Moral of the story, don't wear tight jeans, because the screen will FLEX and cause the crack.

JoJo2211 said:
I can imagine how a phone could crack (inner LCD) without ever dropping it or bumping it.
Simply put it in your tight jeans and sit down. There you go. That's what most of you do.
Moral of the story, don't wear tight jeans, because the screen will FLEX and cause the crack.
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Click to collapse
Wrong. I haven't worn a pair of jeans since my short stint at trauth dairy back in fall 2006.

I feel like I'm missing something. I dropped my phone from my pocket to hardwood floors and it was fine. Then it was dropped from a dining table to a tile floor and it was fine. I was surprised to see no damage done without a case. Hopefully I won't ever drop it again though. I bought this phone since day one BTW
Sent from my SGH-M919 using xda app-developers app

...

My screen didn't crack but my bezel did, I have my replacement one already got it yesterday the T-Mobile rep did me a warranty exchange, I'm still using my normal one until I get a case for the new one. If this is for screen cracks only sorry, but I didn't like how I had the phone for a wk and the bezel cracked out of nowhere.
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And T-Mobile replaced it for that?
Typically they consider that physical damage and charge a fee on exchange.
---------- Post added at 02:03 PM ---------- Previous post was at 02:01 PM ----------
RanceedaW said:
Got mine on launch, woke up this morning with a crack at an angle from top left to mid right.
I often fall asleep with it on my chest, woke up and it was on the coffee table; guess someone seen it and put it there. Pissed off, nonetheless.
Hopefully I can get it replaced/fixed since it should still be under warranty and with the device protection bundle thing.
Ugh.
Sent from my SGH-M919 using xda premium
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In that case with damage you need to file a claim and pay a deductible then you get one from insurance.

No cracks or scratches
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None here, either
Sent from my SGH-M919 using xda app-developers app

I had been there a couple times and the lady helped me every time she knew I'd just bought the phone, I didn't break it so I consider that a defective device
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Mine is doing great. I dropped it a few times already. First time with a crappy case that only covered the sides not the top or bottom and a couple times in my otterbox commuter.
Sent from my SGH-M919 using xda app-developers app

...

bezerker said:
Mine is still more than fine.
Even dropped it once.
No cracks here.
Purchased since release day via website. Had it overnighted.
Click to expand...
Click to collapse
same here
beside only having 9 gigs of usable internal storage, the phone has been perfect

I install car audio as a job and I always have my phone in my pocket. I tend to lean on it often with a lot of weight and when I realize it, I check my phone right away. Still haven't experienced any cracks (knock on wood). I'm using a case-mate tough case, if that helps.
Sent from my SGH-M919 using xda app-developers app

No cracks here
Dropped twice now, no cracks yet. I thank my tech21 case.

I would say that a vast majority of people with cracked screens are doing something that they are not being totally honest about...
Probably putting a lot of pressure on it in tight clothes, bumping it against a hard surface...etc etc.
I don't doubt that some may have bad luck and some sort of rare defect...but it is far from the norm.
These devices don't just spontaneously crack. Mines in my pocket all day.... no screen protector and a very slim case.... 100% perfect still.
You guys with cracked screens simply have to be more careful with your $700 toys.
NO....even more careful.
Cheers

My son just cracked his.. Dropped out of his pocket with a decent car on it.. From a sitting position
Sent from seti alpha 5

RAZR M Durability Stories

Hows your M been holding up over the coarse of your experience?
Only a few scuffs on the bezel here, but I use a medium strength case when out and about
Sent from my XT907 using xda premium

So far, so good. No case, and I've had it about a month. No scratches, scuffs, or anything.

Mine developed a pretty nasty scratch on the screen--how, I don't know. I can feel it with my fingertip too, which is quite annoying.

I've had mine about 6 months or so, and I've been using it without any case or screen protector. Dropped it many times, even on concrete. Just few scratches on bezel. Nothing on the screen.

Had mine close to a year now. Bought a case, rarely use it. Dropped it hard on icy cement from a standing position. Which an iPad user found hilarious mimicking the "Droid" startup sound immediately. Picked up the phone, worried, looked at it and it virtually smiled at me. Not a scratch anywhere. Not on the back, not on the screen, and none on the corners.
Sent from my XT907 using xda app-developers app

I have a case but rarely use it since it makes it feel bulky in my pocket. I have dropped it many times and really the only scratches on the bezel are there because I keep my phone in the same pocket as my keys.

No case, but I do have a screen protector. had first drop today off desk and onto one of the legs of my chair, but the cracking sound I heard seemed to be the chair. Phone came out unharmed

I have a barely there case along with generic screen saver and mine looks like the day I got it (not a single scratch or blemish). I have dropped it about 10 times and NOTHING. bought mine used btw and it was flawless when I received it. By far the most durable phone I've had so far. Motorola phones in general seem well built.

I'm somewhat of an idiot and decided to test how water proof it was. Fully submerged it seems it could stay there for some time and not be damaged
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johnny567 said:
I'm somewhat of an idiot and decided to test how water proof it was. Fully submerged it seems it could stay there for some time and not be damaged
Sent from my XT907 using xda app-developers app
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Wow... Who's got some bells (yes bells) of steel... Thanks... good to know
Sent from my XT894 using xda app-developers app

Had. A Droid X without a case and dropped it a bunch of time even on the road while riding the motorcycle. No crack on the screen, but badly damaged in the body and backplate. Got really impressive by Motorola phone then got myself a Razr M without a case as well. Dropped it several time and got a really small scratches on the bezel, but other than that it's surely a really damn tough phone ever.
Sent from my XT907 using xda app-developers app

Dropped onto foot then kicked across uneven concrete sidewalk, leading to small scuffs on back bezel corners. Once smacked it into the rim of a glass, causing a small dent in the bezel. Other than that it's been good.

johnny567 said:
I'm somewhat of an idiot and decided to test how water proof it was. Fully submerged it seems it could stay there for some time and not be damaged
Sent from my XT907 using xda app-developers app
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Click to collapse
Yeah, I accidentally knocked mine into the bathroom sink full of water.The micr-sd card was already on its last legs and the water finished it off. And the external speaker wasn't as loud as normal for about a day and a half until it completely dried out. But it works fine now and the sd card was replaced by sandisk's warranty.

I've dropped mine an innumerable number of times on concrete with no damage to usability. My OCD hates the scratches on the bevel, but nothing on the screen or elsewhere. The worst I've had is the bottom part of the case came loose one time when I really, really hit it hard on the ground. Still going fine...

Dropped mine taking out of my pocket, cracked the back glass thing. Then dropped in water sink for a sec accidentally, phone wouldn't work for about a day, now it's fine though. Just not waterproof anymore
Sent from my XT907 using xda app-developers app

too tough
Some time back I was driving a 1994 Cadillac, disgusted with how my conversation had gone, i threw my Iphone4S on to my dashboard, where it bounced and hit the windshield, and shattered the phone beyond useability.... that's what put me in the market for a new phone.
Grabbed a Razr M, and in short time history repeats itself....threw it against the dash, into the glass....the Razr M spidered the windshield....... happy to know I can replace a windshield in a 2006 Dodge Ram for $155, that still $44 less than the deductible for the Iphone4s.

The Caddy story is my favorite! You, sir, are a Legend!
Sent from my XT907 using xda premium

netizenmt said:
The Caddy story is my favorite! You, sir, are a Legend!
Sent from my XT907 using xda premium
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How about this one? This happened the 1st day I had the phone. I was roofing house and the phone accidently slipped out of my hand. I watched it slide down the roof and disappear over the edge then I heard it hit the concrete walkway 2 stories below. I didn't even bother to look at it or let alone want to go pick up the pieces as I figured it was destroyed. 2 of my workers saw the whole thing happen and kept busting me about killing my new phone in less than a day. A couple minutes later I heard a phone ringing and yelled for someone to answer it. The other 2 guys on the roof with me both responded that it wasn't their phone. It took a while for it to dawn on me that it was my phone I had just dropped ringing on the ground below so I decided to investigate. I climbed down the ladder and was amazed to find the phone in one piece with the screen side up. I picked it up hit the power button and was shocked when the screen turned on and had no cracks. I have no idea how the phone actually impacted the concrete after falling off the roof but the only damage was some scrapes on the bezel. I consider the build quality and design of this phone to be amazing especially compared to a friends S3 which didn't survive a fall from a kitchen counter after being swatted by his cat.

Great story! However, in this one, the cat is the Legend!
Sent from my XT907 using xda premium

So I've finally had an incident the old lady and I we're in the midst of a fight and she throws out there you love your phone more than me so to prove a point I throw it at the wall pretty much as hard as I can and of course it goes to the wall unlike other phones which have shattered into pieces.... thinking the worst I'm like oh well... patch up the hole and forget about it... I get home later that day and she meets me at the door saying that we have mice in the wall... I knew when she said that what it was... I tell her to call my phone and sure enough the rattle in the wall she had been hearing was my phone... I cut it out and nothing but some dry wall on the corner... after a vigorous scrub you can't even tell....
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