[Q] Phone Death - Desire HD Q&A, Help & Troubleshooting

Screen was frozen,
So, took battery out and restarted, fine.....froze on HTC screen for like 8 min (really bright one)...so took out battery again...now nothing...zip...nada.
USB cord...computer will not recognize phone, just says device error...no green light ontop, no factory re-set options.
Think phone is well and truely fried..
Any suggestions?? Not even a year old.

Does the notification LED light up at all, for example orange blinking/solid to show charging when connected to power? If not, it could be a dud battery.

Nope, no led at all when connected to power supply or usb cable. Battery was fine earlier, when taken out and usb connected I don't get anything but when battery in and connecting usb the computer does its usual 'ping' that something is connected but nothing shows on the lists (ie, extra drive)....

WarrGrinn said:
Nope, no led at all when connected to power supply or usb cable. Battery was fine earlier, when taken out and usb connected I don't get anything but when battery in and connecting usb the computer does its usual 'ping' that something is connected but nothing shows on the lists (ie, extra drive)....
Click to expand...
Click to collapse
Well, if youre phone isnt turned on, it wont see it as a device therefore no ping.
Does it not turn on at all? Check if battery is correctly in and if your cable may be broken.
Sent from my HTC Desire HD using XDA

I had this problem on my old HTC HD2...zero power one day...turned out to be the actual usb port on the phone itself.....it had broken away from the main board at the soldering joints, but was hardly even loose or noticeable until taken apart.
Try a new battery first and cable - borrow off a friend/colleague or just buy cheap off Ebay.
If not working, then i'd take it to a competent repair place......but unless you're loaded with cash, NOT take it to HTC, coz the repair job will be good, but the cost will be........OUCH!
Matt

Related

Charging Battery Problem HTC

I've tried and installed a few ROM's from this website and since today I can't seem to charge my HTC when the battery is running low.
Whenever i put it on Charge on the cable it won't show the charging icon on my phone and it doens't gain any energy.
This is what happens:
When i plug my phone to adapter the "ring" on the HTC touch diamond glows 3(!) times which means it charges it for aslong the ring glows (3 times). But after 3 glows it doens't glow anymore and which means it stops charging.
Also when the device is OFF and it stops charging after 3 times the ring glows (about 10 secs?) i can press the ON button and it charges it again for 10 seconds. The funny thing is that it also re-starts itself automatically every like .. 1-2 minutes and shuts off again.
Does anyone know why this happens? Please help
Thanks
have you tried replacing the cable, cradle or even the adapter? Check their contacts or pins carefully! Maybe you got dust particles in there.
Oh, does it get charged upon connection to your computer? Are you using the same cable?
kimo_ig said:
have you tried replacing the cable, cradle or even the adapter? Check their contacts or pins carefully! Maybe you got dust particles in there.
Oh, does it get charged upon connection to your computer? Are you using the same cable?
Click to expand...
Click to collapse
No it doensn't get charged when i connect it to the computer. And yes i tried several other cables and connected them to computer and adapter but still not charging.
I really don't know what to do
hey buddy if u r using htc diamond i m sure after changing the rom u wouldnt b able to charge from pc bcoz some cooks use a tweak which disables charging through pc...do one thing download advanced config 3.3 or 3.2 then go to power management u can find a option to enable or disable charging from pc....
harshang2007 said:
hey buddy if u r using htc diamond i m sure after changing the rom u wouldnt b able to charge from pc bcoz some cooks use a tweak which disables charging through pc...do one thing download advanced config 3.3 or 3.2 then go to power management u can find a option to enable or disable charging from pc....
Click to expand...
Click to collapse
I can't get my phone ON because the battery is out and i can't charge it because it won't let me.
What do i do?
YamaIB said:
I can't get my phone ON because the battery is out and i can't charge it because it won't let me.
What do i do?
Click to expand...
Click to collapse
When the phone is turned off put it in charge then turn on your phone,go to backlight options and there should be "When device is turned on,do not charge the battery when connected to the PC" untick this then re try
HELICOPTER88 said:
When the phone is turned off put it in charge then turn on your phone,go to backlight options and there should be "When device is turned on,do not charge the battery when connected to the PC" untick this then re try
Click to expand...
Click to collapse
Yep i done that, but my phone can't get charge from anywhere. Not from USB to PC and nor from just putting it in the adapter.
I'll tell what happens:
When i plug my phone to adapter the "ring" on the HTC touch diamond glows 3(!) times which means it charges it for aslong the ring glows (3 times). But after 3 glows it doens't glow anymore and which means it stops charging.
Also when the device is OFF and it stops charging after 3 times the ring glows (about 10 secs?) i can press the ON button and it charges it again for 10 seconds. The funny thing is that it also re-starts itself automatically every like .. 1-2 minutes and shuts off again.
It's a weird problem and I'm really stuck with this and don't know what to do. I'd prefer not paying 30$ to buy another battery if that's the problem. If anyone else has advice then PLEASE give them.
YamaIB said:
Yep i done that, but my phone can't get charge from anywhere. Not from USB to PC and nor from just putting it in the adapter.
I'll tell what happens:
When i plug my phone to adapter the "ring" on the HTC touch diamond glows 3(!) times which means it charges it for aslong the ring glows (3 times). But after 3 glows it doens't glow anymore and which means it stops charging.
Also when the device is OFF and it stops charging after 3 times the ring glows (about 10 secs?) i can press the ON button and it charges it again for 10 seconds. The funny thing is that it also re-starts itself automatically every like .. 1-2 minutes and shuts off again.
It's a weird problem and I'm really stuck with this and don't know what to do. I'd prefer not paying 30$ to buy another battery if that's the problem. If anyone else has advice then PLEASE give them.
Click to expand...
Click to collapse
Maybe is the cable...a normal mini-usb cable is good..and i think you could buy one of them at a cheap price
Sent from my MSM using XDA App
HELICOPTER88 said:
Maybe is the cable...a normal mini-usb cable is good..and i think you could buy one of them at a cheap price
Sent from my MSM using XDA App
Click to expand...
Click to collapse
I've used short, long, medium cables, and I've also used different sort of adapters but nothing seems to work.
The only thing that COULD be it is either something wrong in the ROM or the battery.
First time i heard of this.
1) It wont charge from the adapter or the pc via usb
2) The charging led shows action for a short time then stops
When the phone is OFF it should charge regardless of what modifications have been done to the operating system since the OS is not active.
Have the phone inspected especially the mini usb port, i think its not just the battery.
It could be either the mini usb port or the battery or the charging circuit in the phone needs a part to be changed.
It looks like a hardware problem.
On the flipside, wherever you get the phone inspected bring the battery with you and see if it will charge on their universal chargers.
Most cellphone techinicians have a universal charger which will charge any battery even without the cellphone it was designed for.
See if it will fully charge and then insert it into the phone.
Now if the battery did charge fully and the phone doesnt have a hardware problem, then you can conclude that its the rom.
Go back to standard official rom from HTC and observe if its behaving normally.
But im betting there is a hardware problem.
Me either...
Sometimes i get the same problem, but i keep on trying to charge, acn then it do!!! you have to be persistent.... leave the phone pluged int AC over the night... try to remove the battery while charging... one time, it will start charging... THAT IS what happens to me... (after upgrading rom and spl)
Same Problem With my Orbit 2
I am having the same problem. Now my battery can be charged just with the universal portable charger. I take out my battery from Handset and plug it into Universal Charger. Actually my problem started after the uninstalling the Android Nand.
After that I tried different roms but problem is still there.

[Q] Battery not charging (out-of-the-box)

Hi all!
I just got my new Defy earlier today from amazon.co.uk and I've got a question regarding the phone, sorry if I've asked something that has already been answered (didn't find a answer through the search).
The defy just simply doesn't seem to charge, when I use a USB-cable from the computer nothing happens at all. So I try a USB-charger which is connected to the wall and then via a micro USB-cable to the handset. This makes the phone go into a "charging-mode" showing a big battery with a flash on it. The percentage of battery quickly rises from 0% to 60% (in about 30 sec) and then stays there. Now I've tried to charge it for ~3h but if I then start the phone and enter the pin-code and then chose my prefered language for doing the initial setup it shuts down.
The phone then starts to load and does the same procedure of jumping from 0% of battery to 60%. The green "liquid" in the battery during "charging mode" is moving which in my mind should indicate that the phone is charging, but it doesn't seem to work.
If I unplug the charger the phone dies instantly.
When I plug the charger in the phone a small white led flashes quickly and then it's black again.
Should I just let it charge for like 10+ hours and hope for the best? Or are there any other possible solutions out there?
Just to clarify, I haven't rooted it or whatever, I haven't managed to get it to start even once.
/crushez
I think you have used accessories other than Motorola. Usually this happened to me when I used apple charger converter with a motorola cable.
If that is not true, its better to return the product since amazon has a 100% cash back replacement warranty. They can also send you a brand new phone later.
Ye, the charger I am using is a Sony Ericsson micro USB charger with the motorola cable. I'm situated in sweden, so the contact (english) from motorola doesn't work here.
Could it really be that since the usb-chargers shouldn't really vary that much? I checked it and the output from the chargers (the one to the wall) are the same apart from the sony ericsson's has 0.1 less V (DC).
I guess I could try and hit the stores tomorrow and buy a socket adaptor so I could use the charger motorola intended for usage in england.
As a last alternative plug your cable to a pc and leave it for 1hr. If it charges, then phone will power up on its own. Use cable that came in box with phone.
Sent from my MB525 using XDA App
major letdown this morning.
I had the phone be charged over the night and it all looked neat this morning with the battery indicator saying a 100%. THough when I unplug the phone from the charger it shuts down and wont start again. It starts charging from 0% again if I reconnect the charger.
Now I've got two possible explanations.
Either I've received a faulty battery or I'm just plained stupid and have missed something when puting the phone together, theres some kind of plastic protection on the battery which I'm supposed to remove before inserting it?
If the latter I'll go hide somewhere, cause I can't see any atm.
You can charge the phone on USB through the computer only after you've installed the driver package from Motorola on your computer. I noticed that too.
I bought a T-mobile phone on eBay, unlocked it, and just downloaded the software package from Motorola's US website. If you can't find it, let me know and I'll dig up the link!
I've installed the motorola media link and the drivers from
http : //www .motorola. com/Support/US-EN/Support-Homepage/Software_and_Drivers/USB-and-PC-Charging-Drivers
But the phone just wont react when trying to charge it, other then a small light flash up in the left corner.
I've emailed both amazon and motorola support, awaiting further instructions from them on how to proceed before I try anything else. Of course this happens on a weekend when the support is out partying -.-
Thanks for all the help btw.
I guess I'm looking forward to a month (atleast) of sending phones back and forth.
I know this is all basic stuff you've probably already tried:
1) The correct wall charger (not sure if this is an enhanced micro usb, but some manufacturers wire them differently).
2) Pull the battery and let the phone sit a bit.
3) Using the correct usb cable to computer, experiment with different usb ports on the computer (this alone saved my wife the trouble of taking her phone back). Make sure you're plugged directly, not through a hub.
4) Does the phone actually run normally while on power (plugged in)? Not sure, but can you do a factory reset on this phone with it plugged in?
5) Have you tried charging on airplane mode?
Same happened to me.
I charge the phone about 20 hours, both by wall charger and USB, and couldn't charge it up to 100% only 70%. (motorola charger)
Nothing helped, so I returned the phone to the seller, and they gave me a new one - it's charging perfectly.

[POSSIBLE FIX] Flashing red light - dead phone/inferior USB cables

Today I had my One X happily connected to my pc, just transferring some files over by USB. Then when I wanted to disconnect it, it showed a lot of 'not getting enough current to charge and operate at the same time' messages. Dismissed them all, though it was time to put it on the wall charger, seen it's critical battery status.
Once I disconnected the phone, it immediately powered off and would not come back to life again. It was, however, greeting me with a flashing red light while on the wall charger. No matter what I tried (bootloader, long hold power button, charge it for some time), it remained completely dead.
Now I did get some new micro usb cables from eBay. Very cheap ones. Now I think these are the culprit. Apparently, while in file transfer mode, these cables were unable to provide sufficient current, causing the phone to drain the battery completely. Once I wanted to charge it, it couldn't boot to charger mode due to the battery being completely empty.
Hooking up with the original HTC cable again, it still showed the red flashing light. Exact same behavior. Until I (for the heck of it) tried to bash the power button quickly. It suddenly came back to life again and started charging again through PC.
If you find yourself in the same situation with bad USB leads (something to do with resistance of the cable?) or a red blinking light, try tapping the power button quickly instead of trying to boot into recovery mode. It might save you a postal return and a week or 3. Or your ass, if you rooted it before it stopped charging.
When I had my sensation I had this every now and then. I had to remove the battery to get it to work.. Nice to know that there appears to be something I can do to sort this out if I get this now
BLAST3RR said:
Today I had my One X happily connected to my pc, just transferring some files over by USB. Then when I wanted to disconnect it, it showed a lot of 'not getting enough current to charge and operate at the same time' messages. Dismissed them all, though it was time to put it on the wall charger, seen it's critical battery status.
Once I disconnected the phone, it immediately powered off and would not come back to life again. It was, however, greeting me with a flashing red light while on the wall charger. No matter what I tried (bootloader, long hold power button, charge it for some time), it remained completely dead.
Now I did get some new micro usb cables from eBay. Very cheap ones. Now I think these are the culprit. Apparently, while in file transfer mode, these cables were unable to provide sufficient current, causing the phone to drain the battery completely. Once I wanted to charge it, it couldn't boot to charger mode due to the battery being completely empty.
Hooking up with the original HTC cable again, it still showed the red flashing light. Exact same behavior. Until I (for the heck of it) tried to bash the power button quickly. It suddenly came back to life again and started charging again through PC.
If you find yourself in the same situation with bad USB leads (something to do with resistance of the cable?) or a red blinking light, try tapping the power button quickly instead of trying to boot into recovery mode. It might save you a postal return and a week or 3. Or your ass, if you rooted it before it stopped charging.
Click to expand...
Click to collapse
It was mentioned that the flashing red (or orange?) meant that the temp was too high.
Just let it cool down, and it will come back.
It definitely wasn't hot. Also, it wasn't flashing orange. Just slowly red.
BLAST3RR said:
It definitely wasn't hot. Also, it wasn't flashing orange. Just slowly red.
Click to expand...
Click to collapse
Same situation when I had my sensation
Sent from my HTC One X using xda premium
BLAST3RR said:
It definitely wasn't hot. Also, it wasn't flashing orange. Just slowly red.
Click to expand...
Click to collapse
Your quite right. Overheating on charge flashes red then green. Never seen a flashing red so can't comment
Sent from my HTC One X using XDA
bagofcrap24 said:
Your quite right. Overheating on charge flashes red then green. Never seen a flashing red so can't comment
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Ah, I have had that once while playing games and having my HOX on charge
Sent from my HTC One X using xda premium
Someone has also posted
flashing orange - low battery
flashing red - very low battery
It could well be the battery level is considered too low to operate. So to protect the circuit and the battery, the device is not allowed to turn on until it is sufficiently charged.
This is currently (no pun intended) happening to my one x, left it plugged into my pc via the htc usb and got flashing red light after a couple of minutes, after a couple of minutes more it stopped flashing and became a solid red light (a sign it is charging from v low battery from m experience) pressed the power button and voilĂ  its come back on. I can't believe htc would let the device get to such a critical state of battery before powering down, can anyone enlighten me as to why it would do this?
(thinking about it i was showcasing the handset to my apple touting buddy and had 3 pretty heavy apps running, it was a couple of hours after i noticed it had killed itself so i'm guessing they were still draining away the power from the background??)
I'm having the same problem. My phone was off when i got home and it wouldn't turn on (I assume the battery was dead). When I put it on the wall charger the red the red light didn't turn on and my phone wouldn't boot. I tried several chargers and cables and also tried to connect it to my pc. After leaving the phone for a few hours (unplugged) i tried to connect it to my pc again and i got the blinking red light. A few minutes later I decided to plug it into the wall and the red light turned on and now it is working normally.
anyone got an idea why it didn't charge at first?
agree chaging cable fixed my flashing red light problem
Poor quality charging/data cable
A poor quality charging/data cable will also impact the ability to charge the HOX in your car. I have two cars, in one I was using an old Blackberry cable and Griffin charge adapter (1amp output) to charge the phone whilst using Car Dock and navigation software. After trial and error I got the screen brightness correct and the phone charged satisfactorily. I say satisfactorily because I still think any electronic device which is connected to an external power supply of sufficient electrical current should operate and charge at full spec. In my other car (1996 Land Rover Discovery) I was using a cheap ebay charging/data cable. Using the same apps and screen brightness the HOX would lose all charge over about a two hour period. With the same Blackberry cable used in my other car, no problem. Hence the cheap ebay cables are now in the bin.
BLAST3RR said:
Today I had my One X happily connected to my pc, just transferring some files over by USB. Then when I wanted to disconnect it, it showed a lot of 'not getting enough current to charge and operate at the same time' messages. Dismissed them all, though it was time to put it on the wall charger, seen it's critical battery status.
Once I disconnected the phone, it immediately powered off and would not come back to life again. It was, however, greeting me with a flashing red light while on the wall charger. No matter what I tried (bootloader, long hold power button, charge it for some time), it remained completely dead.
Now I did get some new micro usb cables from eBay. Very cheap ones. Now I think these are the culprit. Apparently, while in file transfer mode, these cables were unable to provide sufficient current, causing the phone to drain the battery completely. Once I wanted to charge it, it couldn't boot to charger mode due to the battery being completely empty.
Hooking up with the original HTC cable again, it still showed the red flashing light. Exact same behavior. Until I (for the heck of it) tried to bash the power button quickly. It suddenly came back to life again and started charging again through PC.
If you find yourself in the same situation with bad USB leads (something to do with resistance of the cable?) or a red blinking light, try tapping the power button quickly instead of trying to boot into recovery mode. It might save you a postal return and a week or 3. Or your ass, if you rooted it before it stopped charging.
Click to expand...
Click to collapse
Many thanks to you good sir!!!
NorthS said:
Hence the cheap ebay cables are now in the bin.
Click to expand...
Click to collapse
The HTC-cable isn't that good too. I use a Nokia-charger to charge my HOX. Charging is much quicker. Maybe the HTC--charger (and cable) was crappy but i never touch them, i use the Nokia charger and dito USB cable.
Thank you!
blast3rr said:
today i had my one x happily connected to my pc, just transferring some files over by usb. Then when i wanted to disconnect it, it showed a lot of 'not getting enough current to charge and operate at the same time' messages. Dismissed them all, though it was time to put it on the wall charger, seen it's critical battery status.
Once i disconnected the phone, it immediately powered off and would not come back to life again. It was, however, greeting me with a flashing red light while on the wall charger. No matter what i tried (bootloader, long hold power button, charge it for some time), it remained completely dead.
Now i did get some new micro usb cables from ebay. Very cheap ones. Now i think these are the culprit. Apparently, while in file transfer mode, these cables were unable to provide sufficient current, causing the phone to drain the battery completely. Once i wanted to charge it, it couldn't boot to charger mode due to the battery being completely empty.
Hooking up with the original htc cable again, it still showed the red flashing light. Exact same behavior. Until i (for the heck of it) tried to bash the power button quickly. It suddenly came back to life again and started charging again through pc.
If you find yourself in the same situation with bad usb leads (something to do with resistance of the cable?) or a red blinking light, try tapping the power button quickly instead of trying to boot into recovery mode. It might save you a postal return and a week or 3. or your ass, if you rooted it before it stopped charging.
Click to expand...
Click to collapse
thank you! Thank you! That cheap usb was totally the problem!
Small update.
This problem just happened to me. 1 cord gave me flashing red while plugged into the wall and pc. I switched to my other cable and its charging and functioning normally. Cord was the problem.
I had a similar issue with my one x.
It discharged completely, then when I went to charge it I just got the red blinking light for ages. I left it charging overnight thinking the battery was so low it needed a while to charge enough to be able to switch on.
But in the morning it was still flashing and the phone was very hot, so I thought the battery was blown.
So I came on here and saw a suggestion about holding the power button and the volume down button. It went to the boot menu and said there was not enough power for a factory reset or something, so I selected recovery. I then got a warning icon and the phone switched off again, but this time with a solid red light. A
After a while I was able to turn it back on again.
Hope this helps.
Wellllll
I have the HTC One VX. I know this isn't in the same topic, but since I found the thing that helped/worked here, I thought I should share my experience. So I bought my new phone on Sunday, so it is roughly 5 days old...not even a full week. I charged the phone before I went to bed to roughly 80%. I made sure all apps and what not were turned off and pressed the lock button. I woke up in the morning and checked my phone to see what time it was. Had 78% battery left. I left it on my dresser for roughly 2 hours and when I got back from class, I grabbed my phone to check if I had any messages.
The phone didn't turn on and I didn't even get the flashing orange/red light. So I tried charging it and nothing. I changed wires and nothing. I frantically searched the internet and stumbled upon this forum/thread. I tapped the power button at least 15 times consecutively and the phone barely flashed orange. I tried to plug it in again and rapidly pressed the power button 10 more times and the screen finally turned on. It started charging and I checked the battery life. Somehow, in 2 hours my phone drained itself of 78% battery life when it was on the lock screen (its also set to lock after 15 seconds of inactivity) to the point where it couldn't even turn on.
The phone/battery was not even warm/hot or w/e. It had not touched any water. No idea what caused the immense power drain, but glad it is working. Thank you so much for this help
woops, wrong thread
It happens to me allso in this morning, in my opinion is like this: The phone is turning off when basicly you have a little bit batt (lets say something around 5% max) and its turning off to protect data and is showing to you batt empty. Then it cames a user with a charger connected to a power supply (house charger,car charger or directly to pc's usb). You must use a good usb to micro-usb charger (the original ones are't good usb cables) try to use a Nokia usb to micro-usb cable, This was the first problem most usualy. The second one is to pay a HUGE attention to UC, don't uc'it so much because then the charger board will not charge your batt so well. Keep yours HOX safe and anjoy it. Have a nice day boys and girls.

[Q] So.. Used Htc Desire, seems dead, no led, no boot, no usb, nothing.

Hi all,
I got this used Desire, no clue of what happened to it, it does not turn on, even when plugged with usb.
No, led indicators don't turn on, and when connected to PC, this doesn't see anything.
On the inside the phone seems allright, the water spot are clear and everything.
When the phone is plugged to AC/Usb the battery seems to recharge, as it becomes "hot".
Connecting the device via usb without the battery doesn't do anything at all.
It was an exchange with a broken iPhone 3g, so it didn't cost me anything, but it would be cool if I get it to work.
Any ideas?
It heats up because the battery is charging. Anyways, it seems that you can only use it as a htc battery charger.
Or try going to a service.
Boot dead solution
Hi, this might help:
Google JTAG-Repair and Riff Box........
Best regards

WEIRD charging issues

This is my girlfriend's phone, so I can't tell for sure if it's been dropped or what have you.
Phone will no longer charge when connected to USB. We have 5 different USB cables and none of them work. I have an extended battery in the phone right now and it's at 26%. Phone seems to work fine aside from the fact that I can't charge it. When USB is connected, the charging light does not turn on. Weirder still, the phone does not show the Status Bar icons or notifications. It's just a plain black strip.
Tried to switch the extended battery back for the stock battery (which isn't charged at all) and of course the phone won't power on or charge still.
And the kicker: when I connect it to my computer via USB, the computer powers off. I'm guessing the faulty part in the phone is trying to draw too much power from the USB and the computer is shutting down to protect itself? Or maybe the PSU just can't hack it and is cutting off?
Seems to me like something must be damaged internally in the Phone but I have no clue what part it is.
My phone (Evo 3D) is charging fine on all cables, even when connected to computer (no shut down).
Evo 4g
Rooted/S-OFF
Jellybread 1.3
Sounds to me sir,like the usb port is borked,its shorting out the power supply,i would stop messing with it before it shorts out the mother board on the phone and send it to someone to replace it,also if you have a voltage meter you can check the port that way to see if it is indeed receiving and/or pushing power.

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