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Hey everyone, I looked around and didn't find anyone having my particular problem, but If I put this in the wrong place, or someone has already solved it, just let me know. Don't want to waste your time!
I got my DINC the day they came out in stores...the first one my local store sold in fact. It was working great, but I hated the bloatware and the fact that the Bluetooth stack was not up to date...couldn't connect with a new hands free speaker phone I just bought (Parrot mini-kit slim). I had occasional random reboots, but not too many. Once or twice a week maybe.
So when the unrevoked one-click came out I tried it. Worked great.
Then I started trying ROMs. With everything I've tried I get random reboots...a lot of them. Sometimes it reboots once and works fine for a couple hours. Other times, it will loop until I do a battery pull. When it loops it will sometimes make it all the way to the lock screen, sometimes it will only make it to the boot animation, and sometimes it won't get past the white HTC screen.
I've used a couple different nightly builds of CM6, with and without google apps. I've used Skyraider 1.8 and 1.9 with and without sense. I've tried "touch of photons". Same results and activity on all of them.
Last night I gave up and downgraded to unrooted 2.1 with sense...factory fresh. I reformatted my SD card with the phone, reformatted the phone storage, and I've done factory resets. It still isn't working right.
At this point, I'd be happy to get it back to pre-Unrevoked and just wait for the official OTA Froyo which is supposed to come out soon. Rooting and using a stable rom is fine with me too. I just need a phone that works consistently.
Any ideas? I'm pretty desperate.
sounds like you needed to return it and get a new one since it was doing random reboots from the day you bought it.
have you used any of the hydra kernels to try and OC it, the 1.15 OC would cause mine to reboot. a good stable rom that i tried was JagerRom, 1.7.4 is without sense, and chocolate is with sense. don't try the OTA one because that is for people who updated to the OTA leak and im going to assume you aren't one of thoes people. haha
http://incredibleroms.com/roms/jager/
hope this helps
Thanks Stroupified...
The weird thing is that the reboot issue wasn't that big of a deal before I rooted and started flashing roms. It happened, but not enough to be a problem.
Does the camera and camcorder work on Jager?
Does anyone know if there is something that could have gotten messed up with unrevoked or the roms I tried?
Is there another downgrade method I can use? I just installed the PB31IMG.zip you can find in a few places out there...is there a known reliable source for the downgrade zip?
If I can avoid fighting with Verizon on this I'd like to. I'm obviously outside my 30 days, and I don't want to wait a week or 2 or three or more for a new incredible (if I can convince them to get me one). I'm not even sure warranty or Asurion will do anything with this kind of a problem either...I fear I'm stuck with a $500 reboot roulette machine.
re
i have gone through 4 incredibles.
they all exhibited the same rebooting issues... completely stock with NO installed apps.
I have also tested the phones with 2 different batteries and with different sd cards and no sd cards installed.
I had done factory resets.
I get a ****ty cell connection where i live, -100 to -96 db.
Its looking more like a tower issue..
I also have had a reboot issue. I rooted the phone the day I got it and installed a senseless rom. It worked perfect the 1st day then started into a downward spiral of reboots till it went into a full boot loop. I did a nandroid back up of the original rom. No real issues since. Im still rooted and have only had one random reboot in about a week that I know of. I know the first issue was because of the rom but what causes the random reboots. Is it aloss of signal? Im a noob so Im just trying to get some insight.
Im on #2
I got my 2nd Incredible on Friday. Prior one would just get hotter and hotter (possibly due to signal issues) until it would enter a reboot loop. Hoping # 2 fares better.
johnsquared said:
Thanks Stroupified...
The weird thing is that the reboot issue wasn't that big of a deal before I rooted and started flashing roms. It happened, but not enough to be a problem.
Does the camera and camcorder work on Jager?
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Click to collapse
ya everything works in jager. but from what everyone else is saying it seems like it could be the signal (or lack there of) that's causing the reboots. have you tried the hybrid prl? it uses the verizon and altell towers instead of just the verizon ones. i haven't tried it because im in cali and there aren't any altell towers near me, but if your stuck with the phone you might as well give it a shot if you live in the supported areas. good luck man.
Link to PRL thread:
http://forum.xda-developers.com/showthread.php?t=723829
If you don't have problems with signal don't bother with the hybrid prl... it kills your data speeds because it switches you from Verizon data network to Sprints data in most areas. I know in the Carolinas phones randomly reboot a lot because thats Alltel country and phones don't work properly without the hybrid. But down south its mostly Verizon. Out west Texas/Ok is mostly Alltel.
But man honestly - I have the same issue on custom roms. My stock Sense rom does fine though. Sometimes I'll be on a custom rom typing a text and the keyboard just freezes and its over. lol nandroid time to me - I can't take the reboots but hate not having the features of newer software.
re
i have tried the hybrid prl and it did not help my rebooting issues.
i have also tried switching to the the cdma codec to -b the higher quality compression... with no luck in fixing the reboots.
I have also made sure there was not an issue with an app causing it, i have tested mine with a clean / factory reset with absolutely no apps installed.
I have had 100% good luck with the leaked ota update, the one upped the camera to 720p recording as well as a hand full of other fixes, and not once did my incredible reboot or crash.
I'm pretty confident that htc has fixed this issue for me, once they drop the 2.2 update that everybody seems to be speculating will be released in a handful of weeks.
Thanks for the input everyone, and I'm sorry others are having the same problem.
I went by my local Verizon store (actual Verizon store, not a 3rd part dealer) and told them my phone was rebooting repeatedly. They didn't even touch my phone...I was out of there in 5 minutes with a FedEx 2nd Day Air confirmation number for a new handset. And my wallet is intact also. I'm rarely impressed by Verizon's customer service, but this time...man... Between the new handset and the impending 2.2 update, I hope to be in good shape.
Me Too
johnsquared said:
Thanks for the input everyone, and I'm sorry others are having the same problem.
I went by my local Verizon store (actual Verizon store, not a 3rd part dealer) and told them my phone was rebooting repeatedly. They didn't even touch my phone...I was out of there in 5 minutes with a FedEx 2nd Day Air confirmation number for a new handset. And my wallet is intact also. I'm rarely impressed by Verizon's customer service, but this time...man... Between the new handset and the impending 2.2 update, I hope to be in good shape.
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Same EXACT thing happened with me and telesales. No scripts, no hard reset, no task killer; NOTHING. Said "my phone gets hot and reboots" and they said (last Thurs), let's get you a replacement overnight so you can try the new one out of the weekend. No muss, no fuss. Got here 10:30AM the next day, and my evil super-heating 4-to-13-reboot-try prone phone is going back.
sprintrjm said:
i have gone through 4 incredibles.
they all exhibited the same rebooting issues... completely stock with NO installed apps.
I have also tested the phones with 2 different batteries and with different sd cards and no sd cards installed.
I had done factory resets.
I get a ****ty cell connection where i live, -100 to -96 db.
Its looking more like a tower issue..
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Click to collapse
I don't believe towers/signal would have any effect on shutting down or booting. Basically once you're on a current PRL, you really shouldn't even have to update it. Unless you're having that poor service deal where an Alltell/Vzw hybrid would benefit you.
Anybody running into this? I bought a GNex about 2 weeks ago and when on a call I get a high pitch squeal randomly. Loud... like pull the handset from my head loud. The person on the other end doesn't hear it. I called VZW several times and they say they haven't heard of this. My wife got the same phone when I did and it happens to her, too. My twin got the phone about a week later and his is fine. I took the phone in to VZW earlier this week and they mailed me a replacement... it does it also. I changed the ROM to the Open Kang ROM to see if it might be a software thing... still doing it. Very frustrating. It happens when sitting in my office on 4G or 3G, when driving, etc... no real rhyme or reason that I've been able to figure out. The squeal happens every 3-15 minutes without any real pattern. I don't see any notifications or anything that are new after the squeal takes place.
If anybody else is experiencing this can you post? If you fixed please advise! Thanks!!!
aharper said:
Anybody running into this? I bought a GNex about 2 weeks ago and when on a call I get a high pitch squeal randomly. Loud... like pull the handset from my head loud. The person on the other end doesn't hear it. I called VZW several times and they say they haven't heard of this. My wife got the same phone when I did and it happens to her, too. My twin got the phone about a week later and his is fine. I took the phone in to VZW earlier this week and they mailed me a replacement... it does it also. I changed the ROM to the Open Kang ROM to see if it might be a software thing... still doing it. Very frustrating. It happens when sitting in my office on 4G or 3G, when driving, etc... no real rhyme or reason that I've been able to figure out. The squeal happens every 3-15 minutes without any real pattern. I don't see any notifications or anything that are new after the squeal takes place.
If anybody else is experiencing this can you post? If you fixed please advise! Thanks!!!
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Yes, that happened to me when i was running stock at first too. Once i flashed AOKP 4.0.3 and franco's kernel, I haven't had that problem at all. It was REALLY annoying, sporadic, no rhyme or reason. It was also waaayyy louder than i thought the speaker could ever get ironicly enough. Also dont know if the new radios might have helped too, I flashed those separately because they aren't included on the 4.0.3 roms. Hope it helps =\
I called Verizon about this again today. I had enough trouble with one device that they sent me a second device. The second device does it too. Very frustrating. The device is also much slower than my old Incredible. I officially hate this device. Should be faster with a solid connection to 4G. I'm going to see what is necessary for VZW to somehow get me out of this device and into anything different. Hell, at this point I'm ok with an iPhone... anything but this.
I'm going to use this thread to track what I've been doing in the hopes that it can help others if they are dealing with VZW with this issue.
Dec/11 - bought the GNex new. Had the squealing problems and talked with the store I bought it from. They thought it was an app and suggested I make changes to my apps. I did that for a week or so and they finally exchanged the phone for new.
Jan/12 - new device arrives. Same trouble. I dropped the stock OS and went to the OKP OS. Same trouble. Figure I'll take notes for vzw and see if I can figure it out. What I found...
Seems to happen when talking with other mobile users, never to a land line. Later narrowed it down to only other vzw users, did not happen when talking to at&t users. Later narrowed it down that it only happens to other vzw users who are using the GNex device as well.
Called vzw last week after growing frustrated again. They had me do some troubleshooting on the device and re-provisioned my account. Same trouble. They sent me another new device. I put this device back to stock and relocked.
Feb/12 - 3rd device arrives. Stock OS, no apps installed. Had the same problem that same day. Called vzw the next morning and they had me put the device in safe mode so that they could determine if the problem was hardware or software. If you didn't know there was a safe mode now you know. Boot holding the down vol button until you're in the OS. Immediately had the same problem.
Called vzw back and demanded a different device. They told me they couldn't change the device because I was outside of 14 days. No kidding, I wouldn't be outside of 14 days if vzw hadn't been asking me to do all of this troubleshooting. I finally agree to pay full retail price if they credit my account for the past 3 months of troubleshooting. Nope. They make me upgrade eligible and I went a completely different direction to an iPhone hoping that this stupid squeal would be gone. I'll sell the GNex for close to retail on Craigslist at this point.
Mar/12 - iPhone is running for a day and I talk with my wife (GNex device). The squeal is there but MUCH SOFTER in volume. I will talk with my brother as I leave work tonight because I always have trouble with him on the phone. Hopefully this will help me know for sure.
What I think I'm finding is that it's not necessarily my GNex that had a problem... it's the reception from OTHER GNex users that is causing me the trouble. My wife has complained about the problem as well but at a much lesser frequency and only when on the phone with me. We don't talk on the phone that much. The curious piece is that my brother doesn't have the problem.
More to follow as I figure out for sure whether or not the iPhone has the same problem. If so then it's not my device, nevermind that I'm on my 4th device in 3 months. VZW has been entirely worthless through this process and has made me fight the entire way. Their customer service is horrible and the managers that I have been talking to should be fired. I can't believe they allow managers to talk with customers the way some of these guys do (especially this last Paul LaFranky dude (not sure about his last name)).
So I just came across this thread while doing my normal daily browsing here and find it interesting.
My nephew who has a SGSII here in east coast Canada on Bell txt'ed me earlier to ask if I ever get a "crazy squeal noise from your phone when you're trying to make/receive a call".
It's not all the time. He said it happened about 4 times in the past few months and it's only a land line. He doesn't make a lot of voice calls, mainly the 1 land line (work). When it happens, he hangs up and calls back and it's fine.
It may be completely unrelated to your issue. He's on stock gingerbread.
Anyway, thanks for posting the details and keeping record, i'll follow this for sure.
I have now had two calls today with the high pitch noise. At this point it is def not my device as I'm now on an iPhone. Good news is I can go back to the gnex. Bad news is that I'm all but certain that gnex devices are somehow SENDING these tones. With as unhelpful as vzw has been I'm beginning to think I may simply need to call those people less often... So annoying. I'll call vzw in the morning and see what they have to say. Ugh.
Mine does it too. It is my second one as my first stopped working on 3g so they replaced it. The first phone did it too. I just live with it.... I dont talk on phone much.
I get them as well with the GN, but I was also getting it with my thunderbolt from time to time.
My brother is upgrading to 4.0.4 today and will drop a new OS on his GNex. Once he does that I have asked him to call me to chat for a little bit. It would be great if that takes care of the problem! Fingers crossed. If that doesn't solve the problem I will call VZW with the additional info. If it does then I'll go back to the GNex and sell this new iPhone.
Update - called VZW to have my account updated with the latest notes. While on the phone the lady I spoke with acknowledged that there is a KNOWN ISSUE FOR THIS PROBLEM with Samsung devices. The devices that she said are affected are the Galaxy Nexus, the Charge and the Stratosphere. Samsung is supposedly working on an update that will address the problem. No ETA for that update.
I sure wish someone had told me about this sometime over the past 3 months of troubleshooting... it would have saved me the money for the iPhone as well as the hassle with vzw. Hopefully someone here will get some good out of this.
How odd. I have a VZW Nexus, but have not encountered this issue. I don't often make calls, but they sound fine when I do.
The problem is on the other end for the person you are talking to... they will hear a high pitch squeal from time to time. Mine would do it as often as every 10-15 seconds or so or could be as little as every half hour (or not at all depending on length of call).
I have talked with my brother a couple times today after he upgraded to 4.0.4 and haven't had the problem at all. I wonder if that update includes some work to fix this. ??
Hi All,
I had my first Sprint Galaxy S II Epic 4G Touch back in January, and everything seemed fine with it. Unfortunately I lost it, and I just got a new one from Best Buy Mobile/ebay. After I set up this phone (updated everything and got it activated it), I noticed some of the display features are different. For example, I think my alarm and answer calls buttons that you slide left and right look different...did I get a different model or something?
I also noticed that it reboots on its own a lot. Sometimes it's for no reason, sometimes it's when I'm playing a game like Tiny Tower or Pocket Frogs. Is this normal or do I need to contact Best Buy Mobile Solutions for an exchange?
Also, I notice that sometimes it won't connect to any data network (not the Sprint network, not 4G, not wifi). Even if I turn off 4G and turn it back on, nothing. I have to power off the phone and power it back on before it'll connect. Is this normal? Sometimes I wonder if it's because I'm getting on and off elevators so it doesn't connect...but shouldn't it be fine once I'm off the elevators and outside?
Thanks in advance! I wanted to double check with some people on here if this all is normal or if I need to talk to a CS rep to get it replaced before it's too late.
Assuming your phone is stock that is not normal. Try doing a factory reset if you are stock. If running a custom rom then perhaps the rom is causing your issues. Every phone gets the occasional hiccup but regular problems all the time means something isnt right.
AngelWings8 said:
Hi All,
I had my first Sprint Galaxy S II Epic 4G Touch back in January, and everything seemed fine with it. Unfortunately I lost it, and I just got a new one from Best Buy Mobile/ebay. After I set up this phone (updated everything and got it activated it), I noticed some of the display features are different. For example, I think my alarm and answer calls buttons that you slide left and right look different...did I get a different model or something?
I also noticed that it reboots on its own a lot. Sometimes it's for no reason, sometimes it's when I'm playing a game like Tiny Tower or Pocket Frogs. Is this normal or do I need to contact Best Buy Mobile Solutions for an exchange?
Also, I notice that sometimes it won't connect to any data network (not the Sprint network, not 4G, not wifi). Even if I turn off 4G and turn it back on, nothing. I have to power off the phone and power it back on before it'll connect. Is this normal? Sometimes I wonder if it's because I'm getting on and off elevators so it doesn't connect...but shouldn't it be fine once I'm off the elevators and outside?
Thanks in advance! I wanted to double check with some people on here if this all is normal or if I need to talk to a CS rep to get it replaced before it's too late.
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Click to collapse
What software is it running is it on el29 or what the Los you are talking about was corrected a ota ago .... Does it get hot before it reboots....playing graphic intensive games can get it hot in a hurry.....as far as the first thing yes little things have changed it went from 2.3.4 to 2.3.6
Sent from my SPH-D710 using xda premium
Thanks for the replies! Sorry it took so long (haven't had a chance to check XDA in awhile). Yes, my phone is stock - I've never modified it or anything. I have noticed that it restarts when I'm playing probably a more graphic intensive game (I noticed that Tiny Tower and Pocket Frogs give a notice that it "has not been tested on this device", so maybe that's the issue).
In terms of losing connection, I know that it happens pretty often but I chalked it up to me being on elevators throughout the day getting to/from work/home. But sometimes just turning on/off 4G won't fix it...I have to turn the phone completely off and back on and sometimes I'll get a mass flood of texts that I guess my phone wasn't receiving. Should I just do a factory reset or contact Best Buy Mobile Solutions about the problem? Also, would I contact Best Buy Mobile Solutions (who I bought it from) or Sprint? Thanks!
Start with sprint and they will let you know what to do next.
Just curious, what version does it show on your phone? If you're not on EL29 (current OTA) you may want to try that first and see how it does.
I actually did contact Best Buy Mobile solutions, and they replied "All of these things are normal. If you don't want to keep it here is the return information." I'll have to do an online chat with Sprint later tonight to see what they say.
As far as the versions, I'm showing Android version 2.3.6, and Baseband version S: D710.10 S.EL29. Build number GINGERBREAD.EL29. Is this all correct?
Well, you're on the right version... but I wonder which BB you spoke to. There is a clear issue just on the rebooting alone, not even considering the other issues that you noticed.
If you can I would say head over to a Sprint store. Don't know where in Chi-town you are but there's plenty of them around. For example, NW burbs has quite a few in and around Schaumburg. I think you'll get a better response from this than even the chat.
Good luck!
AngelWings8 said:
I actually did contact Best Buy Mobile solutions, and they replied "All of these things are normal. If you don't want to keep it here is the return information."
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Click to collapse
those things are most certainly not "normal". BB tech support, ugh. Wage slaves that couldn't GAF about you or your purchase.
Sent from my calculator watch.
Thanks! I'll try to bring it to a Sprint store sometime this week...will post an update if I find out anything!
AngelWings8 said:
I actually did contact Best Buy Mobile solutions, and they replied "All of these things are normal. If you don't want to keep it here is the return information." I'll have to do an online chat with Sprint later tonight to see what they say.
As far as the versions, I'm showing Android version 2.3.6, and Baseband version S: D710.10 S.EL29. Build number GINGERBREAD.EL29. Is this all correct?
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Just had to say lol @ bestbuy mobile. Yeah it's normal phones aren't supposed to retain a signal and they're suppoosed to turn themselves off whenever they feel like
I have a Galaxy Nexus on Sprint. I got it a couple days before the 4.0.4 update, and for those couple days, it worked great. Calls were coming and going, no browser issues, even the GPS sync'd up in seconds (I heard about the issues so I put it through some testing).
Fast forward a couple days and I get 4.0.4. First thing I notice is my web browsing slowing to a crawl, then eventually, just stops. I would click anything or go anywhere, and the progress bar will barely move and just stay put. This did not happen connected to WiFi, only 3G. I reboot my phone, and all is well for another few hours. I don't always use my phone at all times, so I don't know what causes it. I've had to reboot my phone twice yesterday because of this issue.
The next issue was the GPS. I was going somewhere with my wife and figured GPS'ing an address wouldn't be a problem. Well, after about 3 minutes I figured it was like the browsing issue and rebooted the phone hoping it would work again. Nope. We loaded the address up in my wife's Samsung Replenish and were on our way. The whole time my phone was trying to get a GPS lock after a fresh reboot. I even threw my phone on the dashboard so it had a clear view of the sky. The GPS never did sync after the 15 minutes or so it took to get there.
Today, I just discovered ANOTHER issue! I was talking on the phone to my doctor's office, when I heard a few clicks, then it hung up. I thought it was my doctor's office that tried to transfer me and goofed up. I try to call back and after a few rings, I get call cannot be completed as dialed. Still, I thought it was their end. I call again and the recording comes up and plays for about 5 seconds, then cuts out again. So I finally call on a landline and all was well. After I was off the phone, another call came in to my phone and I answered it after the second ring, and it cut out immediately. My wife tried calling later after that, with the same results. After calling again, I was able to hear her after about 5 seconds (I waited longer than that last time).
I'm coming from an EVO 3D (EVO 4G before that) and it had it's quirks, but at least I could hold a conversation and use the web browser reliably. Being basically a vanilla Google Android handset, I had high hopes that all my worries and woes would go away. Now? After being pro-Android since my Samsung Moment, I'm starting to think if I should get a damn iPhone. As much as I dislike Apple and what it stands for, at least their phones "just work".
Anybody have anything I can or should try? Should I just toss this phone on the shelf until Google figures out what they're doing with this handset?
sounds like sprint in your area is having problems.
i doubt it would matter if you had a iphone or not.
My wife isn't having ANY problems with her old PoS Replenish. A lot of friends of mine have Sprint and nobody is having problems that I've heard. As soon as I reboot it when I have browser problems, it works great again, until later.
Flash a custom rom.
Or if you don't want to have a custom rom then flash the factory image.
Maybe something went a bit arse-ways with the ota.
that shouldn't be happening, its not normal, 4.0.4 made the gnex better than it already was!
I did a factory reset and the first call I made was dropped. Guess I'll put a custom rom on it... I shouldn't have to though
might something with the radio if everyone else around is not having problems with sprint. factory reset is not the same as reflashing the 4.0.4 images. try and reflash the stock 4.0.4 images.
I'm on my second device, sprint swapped mine out because my data was just crawling, and I came from T-Mobile and they don't have fast 3G and it felt like I just switched to Dial-Up. They updated the device in-store to 4.0.4 and it was fine yesterday and this morning Pandora kept stopping and buffering. When I got to work I rebooted and ran a speed test and I was getting 1400-1700kbps and sub 400ms ping, which IMHO good considering I don't get great reception in our datacenter. Now 4 hours later I'm down to 100-330kbps and ping of 1000ms plus... even after reboot...
Probably Sprint-version-specific problem or hardware problem of your phone.
I use a GSM Nexus on tmobile and I know people that have the Verizon version. Everyone noticed significant improvement after going to 4.0.4.
We have two Note 4s in our house. One of them has the correct time, and the other one is suddenly off by 1:07. Both of the phones are set up exactly the same way:
Automatic Time Zone - Check
Automatic Date and Time - Check
Both of them show the time zone as GMT -6:00, Mountain Daylight Time
Both phones are running 4.4.4, N910VVRU1ANI1. I haven't taken any OTA updates on either phone.
I have installed nothing on either phone in at least a week.
I've tried rebooting the phone a couple of times, but it hasn't made any difference.
Both phones are sitting right next to one another, so they're on the same tower.
WiFi is on for both phones. Both phones have location with high accuracy turned on. I have tried shutting off wifi and location and rebooting, it made no difference.
I've run out of ideas. Anyone else have any ideas for me to try?
Thanks
Also tried battery pull and safe mode. The time is still off. I've noticed that when the phone boots, the clock will flash a couple of times and then set itself to 8:41am. It's now 10:03.
Never mind. Apparently this is a Verizon issue. I just rebooted the phone that wasn't having the problem, and it is now 8:49 on that phone. In the meantime, the one that was having the problem is now working correctly.
Whatever, Verizon. At least it's happening on my phone, instead of my wife's. I couldn't care less what time my phone says. I never even pay attention to it.
Ok, now it's happening on both of the phones on my account. It is 7:09am on 4/21, but my phone thinks that it's 5:58am on 4/20. Yesterday, my wife's phone was bouncing all over the place. After trying everything to fix this, I called Verizon. Because I'm not on Lollipop yet, they refused to help me. I mentioned that I always wait for a few months after an update comes out for any electronic device and that I've seen a lot of people with battery issues, and he said that there's an easy fix for the battery issues and that he couldn't help me any further until I do the update. Probably because he can't get to the next page in his script until he clicks the button that says that I have the latest updates installed. Ridiculous.
The so called easy fix for battery issues is wiping and restoring the phone. Unless I'm missing something, that's not an easy solution to anything. I've spent hours getting my phone where I want it. I don't want to start over again because Verizon can't put out a good update.
In any case, this isn't a PHONE issues, it has to be a service provider issue. Otherwise it wouldn't be happening on all phones on my account.
So I guess I get to have unreliable phones until the find and fix the actual issue on their own.
The issue is not the phones it is the tower. The phones on a CDMA network set the time be the tower that's why normally you don't have to worry about setting or updating the time on your phone unless the tower is screwed up. If you take the phone somewhere else where it can hit another tower it will most likely fix that. I do see something like this on my wifes tablet but that is because she turns off the LTE radio and only uses the WIFI so it can't synch.
I havent had any issues, but a guy here at school mentioned the same thing with his Verizon phone (not a note 4)
So maybe Verizon is having issues?
When I contacted Verizon this morning, that's what I told the guy. If it was only happening to one phone, then I could see how maybe something on the one phone was somehow screwing up the clock. But both phones? The Verizon rep asked me if I was on the latest update. I told him that I wasn't. He asked why and I told him that I never update anything when an update first comes out. I wait a couple of months. Plus I'd heard that there were battery issues with it. He refused to help me until I was updated. He actually laughed at me and told me that there was a simple fix for the battery issues - resetting and restoring the phone. Yea, that's so simple. Anyway, as I was walking out of the room, I caught sight of my network extender. That little box that has been plugged in and working just fine for over two years. The GPS light was flashing purple. I restarted it, waited for all lights to go blue, and then restarted the phones. The time has been perfect ever since.
So yup, it was the tower - the little tower in my house. That thing has been so reliable since I got it, that I forgot that it was even in the equation.
usmaak said:
When I contacted Verizon this morning, that's what I told the guy. If it was only happening to one phone, then I could see how maybe something on the one phone was somehow screwing up the clock. But both phones? The Verizon rep asked me if I was on the latest update. I told him that I wasn't. He asked why and I told him that I never update anything when an update first comes out. I wait a couple of months. Plus I'd heard that there were battery issues with it. He refused to help me until I was updated. He actually laughed at me and told me that there was a simple fix for the battery issues - resetting and restoring the phone. Yea, that's so simple. Anyway, as I was walking out of the room, I caught sight of my network extender. That little box that has been plugged in and working just fine for over two years. The GPS light was flashing purple. I restarted it, waited for all lights to go blue, and then restarted the phones. The time has been perfect ever since.
So yup, it was the tower - the little tower in my house. That thing has been so reliable since I got it, that I forgot that it was even in the equation.
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Wow, what brand is the extender since it was so reliable?
KruseLudsMobile said:
Wow, what brand is the extender since it was so reliable?
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It's this one:
http://www.verizonwireless.com/accessories/samsung-network-extender-scs-2u01/
It was a refurb, but I got it for free. When I first started with Verizon, I had all sorts of issues with dropped calls at home. They said that they could give me this, or I could cancel. Where I used to live, Verizon was the only real reliable choice, so I stuck with it and took the extender.