Develop Bugs

I need HELP from someone who's planning on keeping their EVO...

This is not a joke, my dog literally ate the instruction manual that came with my EVO. I am planning on returning it and buying the white version that will be coming to Bestbuy. I am hoping that someone who is planning on keeping their EVO can give me their instruction manual...please.

You can probably still return it without the manual. I'm betting there are more lying around where you bought it. Heck they have them from the demo models at Sprint stores.

$5 says that white EVO will be brown in 6 months.
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Sent from my HTC EVO 4G using Tapatalk Pro.

It will definitely pick up some dirt, but wiping it down with a damp rag once in awhile will take care of it no problem (I'm not a fan of the white personally)
my black evo has some smudges on the back that would be very very noticable if it was white
Either way, it won't be half as hard as keeping an iphone smudge/dirt free.

If you're going to end up getting a case I don't see the point. The only good thing would be that if HTC fixes that screen issue you'll get one of the fixed models. I haven't had issues with mines and I use it a lot. Good luck though I don't think they'll care and besides you can say you didn't get a manual or better yet you can say that the representative never gave you the manual when he bagged your items. You won't make it to heaven but at least you'll get the white EVO.

honestly, i really like white too, but they're right, it WILL get dirty. keeping clean sounds like a good idea for a week but we all get a lil lazy lol. i bought a $20 hard shield that fits around the back, its felt lined, plastic molding with white leather laid nicely over the back. bought it at the sprint store i work at.

faquedado said:
This is not a joke, my dog literally ate the instruction manual that came with my EVO. I am planning on returning it and buying the white version that will be coming to Bestbuy. I am hoping that someone who is planning on keeping their EVO can give me their instruction manual...please.
Click to expand...
Click to collapse
Why not just download it?
http://support.sprint.com/global/pdf/user_guides/htc/evo/htc_evo_ug.pdf

faquedado said:
This is not a joke, my dog literally ate the instruction manual that came with my EVO. I am planning on returning it and buying the white version that will be coming to Bestbuy. I am hoping that someone who is planning on keeping their EVO can give me their instruction manual...please.
Click to expand...
Click to collapse
Just give them the manual from the new EVO box when you get it.

The white will not be hard to maintain if you put a shield on the back. Like Zagg or something of that nature.

Can I swap my 002 for 003 if its a bit banged up? (pics link inside)

I have 002 Novatec that I purchased from Radioshack on June 4th at 6am here in Salt Lake City,Utah. My question is, I've banged it up a tad bit and was wondering if I bring it in (unrooted/stock of course) to radioshack and explain to them why I want to be put on the waiting list for a new one (30 fps cap, purple hue,not as bright as 003s) and maybe even show them the comparison picture of the 002 to the 003, and they deny me, do I goto sprint next or call HTC or keep trying?
http://tund.imgur.com/evo

i was under the impression that you could return it w/in 30 days for whatever reason. at least, that's what Dan says in his commercials.

or you could just tell em that you get crappy service inside your house so what's the point of having a phone you can't use at home.

healthpellets said:
i was under the impression that you could return it w/in 30 days for whatever reason. at least, that's what Dan says in his commercials.
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Click to collapse
the thing is,.. the screen has 2 minor scratches,kickstand is scratched up a wee bit, the camera lense has a scratch or two but not right in front of the lens just off to the sides, and the corner has a ding, can I return it in that condition? I will post screens soon!
healthpellets said:
or you could just tell em that you get crappy service inside your house so what's the point of having a phone you can't use at home.
Click to expand...
Click to collapse
crappy 4g service mind you, but thats what wifi is for

If it been less then 30 days your fine. Even if its been a few days over they can still do it. They might charge a restocking fee, but they can waive it. just be firm when handling those lovely radio shack employees.

Pics: http://tund.imgur.com/evo

Its 30 days if the phone is in perfect shape they have to take it back. If it isn't, like yours, then your taking your chances, you may have to plead/grovel.
Good luck!
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Sent from my god phone.

mrono said:
Its 30 days if the phone is in perfect shape they have to take it back. If it isn't, like yours, then your taking your chances, you may have to plead/grovel.
Good luck!
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Sent from my god phone.
Click to expand...
Click to collapse
Hmm so crappy signal inside buildings/home might defeat the fact that my phone is a bit thrashed?

Damn,
Did you drop it into a pile or rocks or something?
Getting paid $8/hour they probably won't care... YMMV

Wayno-san said:
Damn,
Did you drop it into a pile or rocks or something?
Getting paid $8/hour they probably won't care... YMMV
Click to expand...
Click to collapse
Dunno, i brought it in couple weeks ago and showed the dude that sold me the phone the scratches on the screen, he was like dunno if we will be able to accept that phone, so I guess im stuck with it,.. which isnt a bad thing for me, just my wallet. So the question now i guess is, can I convince these RS guys to exchange my 002 with an 003 and hope I get an epson screen? I will be going straight to ZAGG HQ here in Salt Lake to have them install thier Invisshield since I'm so clumsy at it, if I do get a new evo.

You're still within 30 days, so even if RadioShack won't take the phone back can't you still cancel your service, or get a cheap dumbphone and change your plan accordingly? You can always sell your Evo on Ebay or something then.
EDIT: since the OP changed his original question, this post is no longer relevant

Probably depends who you talk to and how nice they are. Some Radioshacks will inspect the phone more in-depth than others. Basically you are wanting to exchange a nicked up phone for a new one. "30 fps cap, purple hue,not as bright as 003s" are not really considered defects. Unless you bought the warranty from them that covers wear and tear, then it's gonna be a hit or miss.
edit: I just skimmed your pictures and those are some pretty bad nicks. I thought it was just light surface scratches here and there. Good luck, but I'll be pretty damn surprised if they took that back.

Seriously?

gthing said:
Seriously?
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Click to collapse
+10000000
Outside of just not taking care of your equipment your only real reason is from what you have read on the internet. You actually have no legitimate reason to return the phone. You probably never notice any difference until you read about it. It hasn't been proven with enough comparisons which panel is better or brighter. Now some are sticking with the nova panels. Tweaks are being done as well.
Funny you mention a refund due to it being heavy on the wallet yet you would take an 003 with epson if you had a chance.
Please don't post a complaint about how horrible customer service is when they don't fullfil your request.
Sent from my PC36100 using XDA App

I really don't get how people can't take care of their expensive equipment.
If anything, try to go to a Sprint retail store and see if they'll let you swap over or do a dumbphone swap then get on the list for the rev0003. Considering your lack of care for your equipment, your odds are low. It would cost them money to take your phone back since they'd have to replace the screen and camera lens.

mrmomoman said:
Outside of just not taking care of your equipment your only real reason is from what you have read on the internet. You actually have no legitimate reason to return the phone. You probably never notice any difference until you read about it. It hasn't been proven with enough comparisons which panel is better or brighter. Now some are sticking with the nova panels. Tweaks are being done as well.
Click to expand...
Click to collapse
Serious? -10000000. The reason I even began searching these forums was for a fix to the sluggish performance. This is not my first android phone. I've had an Incredible with Verizon and borrowed my cousin's N1 for a few days while waiting for the Evo to come out. Now that there is a psuedo fix for the fps issue, a real fix that doesn't break and FC everything is imminent. But a brighter screen with richer truer blacks and no screen seperation? Nobody knew the 003 were brighter with richer blacks untill the screen shot comparison.
I could tell immediately that the EVO had fps issues, the scrolling would glitch out and skip, the app drawer, the overall fluidity felt like something was holding it back, htc. I tried out the fix and man the evo blazes! Can't wait till they perfect it!
mrmomoman said:
Funny you mention a refund due to it being heavy on the wallet yet you would take an 003 with epson if you had a chance.
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Click to collapse
Who Wouldn't? I'm paying for it, I want the best, just like the next guy.
mrmomoman said:
Please don't post a complaint about how horrible customer service is when they don't fullfil your request.
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Click to collapse
I will do whatever I please.
cosine83 said:
I really don't get how people can't take care of their expensive equipment.
If anything, try to go to a Sprint retail store and see if they'll let you swap over or do a dumbphone swap then get on the list for the rev0003. Considering your lack of care for your equipment, your odds are low. It would cost them money to take your phone back since they'd have to replace the screen and camera lens.
Click to expand...
Click to collapse
At the time of purchase that Radioshack did not have any screen protectors and only a universal smartphone body glove clip on case which is pretty dam useless,added unnecessary bulk to the phone and did not give me access to any of the buttons. It was just a holding case.
There were no limited edition Seidio Innocase Active Cases. Though I agree I am partly to blame for not babying it until suitable protection was available, one of the first threads I read was about how the phone had Gorilla Glass which seems like bs due to how easy it is to scratch the screen. =\

gthing said:
Seriously?
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Click to collapse
My dad can beat your dad, wanna fight about it? Meet @ Radioshack next to the Subway in Taylorsville. I shall have made a makeshift sword for my evo and we shall have a battle to the death in front of RS employees. LOL

thats pretty banged up within 30 days haha

Returning Galaxy Nexus; Cosmetic Defect

So I received my phone yesterday straight from the Play Store. I started to use the Toolkit and everything went smoothly. I even put an XO screen protector on it.
Then this morning I noticed it. There's a marking on the bottom left corner of the side of phone. It's looks like a laser marking similar to those found on sheet metal. It doesn't affect the functionality of the phone but if I'm paying 400 for a phone I expect it to be in top notch condition. This could also affect the resale value of the phone. So I got in touch with Google. I was hoping to get some sort of credit (Google Wallet, perhaps), but the representative wasn't unable to do that and connected me with Samsung instead. They're going to send me a replacement phone and put a hold on my credit card while I ship this one back and they'll inspect it. I hope return process turns out okay. I've already removed the screen protector and flashed it back to stock.

I returned two phones with faulty screens(one had a whole column of pixels die day 3) but I would've kept them if that little mark was the only problem.
Slap a case on it and you'd never know it's there, though as it is it's not a bad little birthmark anyway. I doubt that very slight defect will effect its resale value very much. The perpetual deluge of new phones coming out will be doing that.

In my personal opinion, if that was the only thing wrong with the phone I would keep it, especially when a lot of warranty returns result in refurbs (not certain if that is the case with the Play Store). In fact, to me that would be like a birth mark and add character to the phone. To me it actually looks kinda cool, but that's just me.
It's like a sexy birthmark on a beautiful woman. Or freckles. Don't know why those things bother some people.

I have a mark in the exact same spot only its a straight line not an "s"
Sent from my Galaxy Nexus using Xparent ICS Blue Tapatalk 2

I personally wouldnt return it for that as long as it was working perfectly. The replacement might act up, you never know.

Mmmm... Samsung's RMA department still hasn't contacted me yet to get my credit card info. I'll ask if the replacement is refurbished. I'll keep the phone if it is.
Sent from my SGH-T959 using XDA

Yeah, you have a chance of getting a replacement with a bad screen, bootloops, broken usb port, or other issues, which is way worse than that mark.
Still, you're entitled to a replacement if you're not satisfied. Hope you get a good one.

Wow, I didn't realize there was a high rate of defects with the Galaxy Nexus, especially with actual issues. I feel like such a prima donna now.
Sent from my SGH-T959 using XDA

monstah_rain said:
Wow, I didn't realize there was a high rate of defects with the Galaxy Nexus, especially with actual issues. I feel like such a prima donna now.
Sent from my SGH-T959 using XDA
Click to expand...
Click to collapse
Not really high. One percent of a million phones shipped is still 10,000 units that slipped through quality control.
It's just that as soon as someone comes across an issue, they immediately post it here (like you did). So we pretty much know ALL the problems this phone might encounter.

yea if the phone is perfect hardware wise i'd definitely keep it. they will most likely send you a refurb. you're going to regret it if you get a phone with a bad screen.
you're going to put a case on it anyway right? and if you don't you're going to get cosmetic defects from scratches anyway

monstah_rain said:
Wow, I didn't realize there was a high rate of defects with the Galaxy Nexus, especially with actual issues. I feel like such a prima donna now.
Sent from my SGH-T959 using XDA
Click to expand...
Click to collapse
What did you feel like earlier? Some of us paid over $700 for our phones.
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@rbiter said:
What did you feel like earlier? Some of us paid over $700 for our phones.
...
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Click to collapse
Early adoption has it's price. I just bought a six month old phone that could be outdated in six months.
Sent from my SGH-T959 using XDA

monstah_rain said:
Early adoption has it's price. I just bought a six month old phone that could be outdated in six months.
Sent from my SGH-T959 using XDA
Click to expand...
Click to collapse
Im not talking about early adoption. I was inferring to the high nose @ $400.
...

I guess I shouldn't have a right to complain because I paid 300 less than you. You can afford to buy a phone at 700, I don't. I'm sorry the price dropped after you bought the phone, but that is the cost of early adoption.

monstah_rain said:
I guess I shouldn't have a right to complain because I paid 300 less than you. You can afford to buy a phone at 700, I don't. I'm sorry the price dropped after you bought the phone, but that is the cost of early adoption.
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Click to collapse
You still don't get what i am saying. Dude, you got a great price for a badass phone and there is a small cosmetic defect. Be happy with it if the internals are good. You could do worse and just get your nose caught higher up in the air. My sister piad for $400 for hers and she has a purplish screen. I haven't mentioned anything to her and she has been more than happy and glad she spent the $400. I am going to tell her in a couple weeks and show her my screen. My sister is pickier than me but i doubt it will bother her after she knows. If it does i will trade with her. Purple screen and all. It's a phone. Nit life or death and that scratch isnt going to ruin your life. Just your demeanor.
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@rbiter said:
You still don't get what i am saying. Dude, you got a great price for a badass phone and there is a small cosmetic defect. Be happy with it if the internals are good. You could do worse and just get your nose caught higher up in the air. My sister piad for $400 for hers and she has a purplish screen. I haven't mentioned anything to her and she has been more than happy and glad she spent the $400. I am going to tell her in a couple weeks and show her my screen. My sister is pickier than me but i doubt it will bother her after she knows. If it does i will trade with her. Purple screen and all. It's a phone. Nit life or death and that scratch isnt going to ruin your life. Just your demeanor.
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Click to expand...
Click to collapse
I've already acknowledged that my issue is extremely minor compared to others and I've already contacted Samsung to cancel the RMA because I don't want a refurbished phone. Regardless of what the issue I had with the phone, you make it seem like I have less of right to complain because I paid less for the same phone.

@rbiter said:
You still don't get what i am saying. Dude, you got a great price for a badass phone and there is a small cosmetic defect. Be happy with it if the internals are good. You could do worse and just get your nose caught higher up in the air. My sister piad for $400 for hers and she has a purplish screen. I haven't mentioned anything to her and she has been more than happy and glad she spent the $400. I am going to tell her in a couple weeks and show her my screen. My sister is pickier than me but i doubt it will bother her after she knows. If it does i will trade with her. Purple screen and all. It's a phone. Nit life or death and that scratch isnt going to ruin your life. Just your demeanor.
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Click to expand...
Click to collapse
u're not getting his point
anyways, if u buy something, even if it costs 10$, it should be as described and without any defects (whether purple-ish screens or like the one OP got). he paid for something according to a description, and when it arrived it didn't meet the descriptoin they advertise it upon. he has the right to get a replacement, and not a refurb, but a brand new device.

HTC OneV -2 month experience (The good, bad and ugly)

Hi guys,
This is my first post. HTC one V is the first smartphone that I owned. I got it through a relative from Malaysia in April and to tell the truth I was hooked.
The Good: Excellent looks and finish and a brilliant display was things that are a bargain at this price range. Combine that with a fluid interface, excellent battery life for a smartphone (i got about 36hrs once) and tethering support it was real good.
The Bad: But as everything else out there there are the lows. First is the camera- everything is good except for the image quality. Looking at the images on the phone screen can be deceiving (display is that good). On a larger computer screen or print the images look just average. The colors look artificial and may often look over softened (clear once you zoom the image). Samsung galaxy ace and sony xperia mini series (both have 5MP cameras) are miles ahead in image quality. Sound quality is good but not the best. Placement of charger port was also odd. Except for the camera other things can be forgiven including the non-existent Compass !
Ugly: Now to the hardest part - complaints. First time i switched on the phone I noticed yellow patches on display on the left side bottom and top corners. Clearly visible on startup screen, browser, documents, ebooks etc., (white and grey backrounds). I was thinking whether to send it back to malaysia to claim guarantee and then decided against it for two reasons -
1. patches is not an issue in other screens (except for the plain backround) and can be ignored as it is in the corners (it did not go away even after a months use as some claimed).
2. I was in absolute love with the phone and just could not think of not having it for more than a month if it has to go to malaysia and then come back :silly:
Then last week I was traveling. watched a video clip, listened to some songs attended two calls and then put the mobile in my pocket (more than 40% charge remaining). After about 45mins when I took it out and the phone was simply dead. Nothing could make it switch on. Now I have sent it back to Malaysia with my relative. I really don't know whether they will repair it or replace and when I am going to get it.
So that's the story. I hope I get a good unit back

Are yo sure you talking about the same phone! lol
i've had mine for2 months and quite frankly, it rocks
camera is awesome, and very clear pictures when i transfer to pc.
have friends with differents htc's ranging from the one to sensation and they all envy my new phone.
Im Loving it!

I'm Lovin' it

Hi japodude,
Loving the phone doesn't make the image better and yes I am talking about the same phone. I agree that the image is very clear, unfortunately there is a difference between clarity and quality.
I never said camera is bad but the quality of image definitely is not up to the mark and may be due to optimizations by the camera software. Look at bright portraits with contrasting colors and you will see colors getting a washed-out look. It just could have been better. You may not see this in landscapes. Or may be I got a bad piece of camera in my set.
But I do agree on one count. The phone is awesome

ive used a spectromitor to calibrate monitor colours to match my phone colour. the real test would be to print one picture and see.

my previous phone is nokia x6,,also 5mp,,i compared camera picture of these 2 phones and i must say my x6's camera is far better than one v
and im facing problems of heating..gaming makes this phone really hot..and i got one time experience of after gaming for 15 mins,, phone got hot,, i leave it for 2 hours,, when i picked it up its still hot,, i put it in the floor to absorb cold and then it cools..
but overall im satisfied with my 1st android phone..the price,, looks and performance

Hi alborotz,
Nokia traditionally is good with camera (hardware). Remember the N-series, and now the N8 and pureview, something that HTC will take a long time to achieve. Check out the blind test on gsmarena comparing pureview to a number of phone cameras and even olympus. It is not a surprise for me that HTC One X came last (actually zero votes!!!).
One V is not much of a gamer, I believe, but a good all-rounder. i am sure you must have admired the display when playing some of those (Temple Run, Angry Birds, Raging thunder). Things just look so ONEderful. I checked out a colleague's galaxy SII. Though AMOLED, it had a heavy bluish tinge, almost like looking through a blue filter. Comparing both these side by side, One V was better in clarity and SII better with the contrast (Not bad for a phone in this range!!) Heating must be due to the aluminium body which conducts heat better than the plastics out there. May be its good for the phone internals (i am guessing here!!).
I am just wondering when I will get my phone back -whether it will be a replacement or repair. just itching to get it back
Thanks guys

I like my One V. Is small, handy, has crisp and good sound, also screen is visible in direct sunlight (now we have african temperatures over 30 C, here in Poland). And the phone is much lighter than Evo 3D, which I had earlier.

I love this phone. Very good first android/starter phone for anyone thinking about that.

I got my phone- and a new one
Hi guys,
To conclude, I finally got my phone back and yes its a new one too. This time no trace of yellow spots... Back to days of android on my ONEderful V :highfive:

bezbeV said:
...i am sure you must have admired the display when playing some of those (Temple Run, Angry Birds, Raging thunder). Things just look so ONEderful. I checked out a colleague's galaxy SII. Though AMOLED, it had a heavy bluish tinge, almost like looking through a blue filter...
Click to expand...
Click to collapse
Yes, you're absolutely right about this.
I have compared my One V to Galaxy Note and i'm so amazed how my One V is look more awesome than that bluish semi-giant screen G-Note

Maybe your pocket got you into the power+vol. up brick - - sounds plausible by your description of pocket brick
Sent from my HTC One V using my dog

theiNDrAs said:
Yes, you're absolutely right about this.
I have compared my One V to Galaxy Note and i'm so amazed how my One V is look more awesome than that bluish semi-giant screen G-Note
Click to expand...
Click to collapse
+1.

theiNDrAs said:
Yes, you're absolutely right about this.
I have compared my One V to Galaxy Note and i'm so amazed how my One V is look more awesome than that bluish semi-giant screen G-Note
Click to expand...
Click to collapse
:good: +1
Mangala_Dharma said:
Maybe your pocket got you into the power+vol. up brick - - sounds plausible by your description of pocket brick
Sent from my HTC One V using my dog
Click to expand...
Click to collapse
I did consider that angle. The position was not suitable for that to happen. I put the phone in my front left jeans pocket, the chin was down and screen facing away from me. In that position both keys (volume and power) comes towards my left with power key to the open part of jeans and volume key away from outside thigh. So, that's pretty much a far stretched possibility. But then as one Mr. Holmes said "when you have eliminated the impossible, whatever remains, however improbable, must be the truth".
And now the replacement unit is too good. No trace of anything yellow. And boy I am happy..except that I have to buy a screenguard again

bezbeV said:
Hi guys,
To conclude, I finally got my phone back and yes its a new one too. This time no trace of yellow spots... Back to days of android on my ONEderful V :highfive:
Click to expand...
Click to collapse
bezbeV,
How long did it take to get your phone back from HTC?
I have a problem with my camera where yellow specs/dots show up on pictures on white backgrounds. I have only seen one other post about this issue on another forum.
I contacted HTC and they said to perform a soft reset and if that didn't work, a factory reset. Both did nothing. My next option is to contact their warranty and repair specialists. Just wondering if its worth it.
Thanks.

hot102 said:
bezbeV,
How long did it take to get your phone back from HTC?
I contacted HTC and they said to perform a soft reset and if that didn't work, a factory reset. Both did nothing. My next option is to contact their warranty and repair specialists. Just wondering if its worth it.
Thanks.
Click to expand...
Click to collapse
Well, it actually took quite a long time, almost 2+ months, but then again it may depend on the country/region you are in. But do read my previous post - I did not give the phone for repair just because it had yellow spots, but it was DEAD. So I did not have a choice.
Next is your second point. HTC is bluffing. The yellow spot is a "manufacturing defect on the LCD screen" which will not go away with any soft or hard reset. Don't waste your time on this, but do make backups. If you purchased the phone recently, DEMAND a replacement immediately from HTC. Check the phone on the spot for any spots before accepting the new piece.
I believe that it is worth to get a replacement even if it takes a month than to live with the thought that what you purchased with your hard earned money which is supposed to be 'quality-checked' before delivery is a defective piece. You certainly did not get it from a factory-seconds store or discount sale. Why should you carry a defective piece?
Regards

bezbeV said:
Well, it actually took quite a long time, almost 2+ months, but then again it may depend on the country/region you are in. But do read my previous post - I did not give the phone for repair just because it had yellow spots, but it was DEAD. So I did not have a choice.
Next is your second point. HTC is bluffing. The yellow spot is a "manufacturing defect on the LCD screen" which will not go away with any soft or hard reset. Don't waste your time on this, but do make backups. If you purchased the phone recently, DEMAND a replacement immediately from HTC. Check the phone on the spot for any spots before accepting the new piece.
I believe that it is worth to get a replacement even if it takes a month than to live with the thought that what you purchased with your hard earned money which is supposed to be 'quality-checked' before delivery is a defective piece. You certainly did not get it from a factory-seconds store or discount sale. Why should you carry a defective piece?
Regards
Click to expand...
Click to collapse
hey bezbeV, i am malaysian and i am very interested in the one V, but one thing, how do i identify if the phone screen has yellow spot or not..? i heard that those manufactured after april has no such problem ..? is it true...? and where do you think i can get the best price in KL..?

hao5951 said:
hey bezbeV, i am malaysian and i am very interested in the one V, but one thing, how do i identify if the phone screen has yellow spot or not..? i heard that those manufactured after april has no such problem ..? is it true...? and where do you think i can get the best price in KL..?
Click to expand...
Click to collapse
Hi, am actually from India and I got the phone through a relative in Malaysia. I am sorry but cannot help you with the best price place. But as far as yellow spots go, i too heard that phones after april has come rectified. So prefer a set which is manufactured after april by checking serial number on the pack.it will be in the format AANNAAANNNN (N-number, A-alphabet). Prefer something that starts with SH over HT and 'N' at 4th place supposedly give you the manufacturing month (look for a value 5 and above here!). Once you have purchased it, open the set in front of them and check for any yellow spots (visible on white and grey backgrounds). If so return the piece immediately. You are eligible for a replacement then.
Do let us know once you get it.. best wishes

This happens with me a lot!
Sent from my HTC One V using Tapatalk 2

Horrible experience today at the AT&T store (GAPGATE)

First things first i'm glad to say that i'm a new Note 4 owner and god it feels good to be back (came from a iPhone 6+ and a G3 before that). So today i went to a local AT&T corporate store wanting to get the black Note 4 on the AT&T next plan. To my dismay they only had the white ones in stock and after having two white phones i wanted something else. I got the phone and i knew it was love at first sight. About 30 minutes after leaving the store i noticed at the very bottom of the screen there was a gap that stuck out like a sore thumb (bottom left). Being an expensive device i was unhappy so i decided to take it back to see if they could exchange it.
Long story short they acknowledged that there was a gap however they said that "all of their batches" had this problem and when i asked if they could bring one out to show me they quickly denied my request and told me to try a different store and that if i wanted to return it i could, but would be charged a $35.00 restocking fee I left the store infuriated and called AT&T directly and told them what was on my mind. Luckily the representative was VERY understanding and very nice her manager was also standing behind her and also agreed it was outrageous that they tried to charge me a restocking fee considering i just bought the phone less than an hour ago and that they would credit me $35.00 to my account in case i got charged.
I went to a second AT&T store and they weren't helpful either but at least they brought out two other devices showing me that there were gaps (not noticeable like mine though) the AT&T representative stayed on the phone the whole time listening to my conversation with the store manager and representative. She was nice enough to let the store know that her and her manager were standing by my side and that they wanted me to be happy with my purchase. At that point i decided that i wanted a black Note 4 considering it hides everything better. Unfortunately they didn't have any and i was referred to a 3rd store. Luckily that store had 1 left and the guy who helped me understood and saw the gap and exchanged it out for me within seconds!

Happy to hear you eventually got everything sorted. It's unfortunate that AT&T stores vary so much from each other, let alone have different decisions from the "big guys" over the phone. Has a similar issue with my Note 3. I simply believe they choose to go this route with deflecting problems and telling you you have to pay a fee because they know people will fall for it. Glad you got it worked out, and the exact phone you wanted!! The black looks much better in person to me anyways.

I hadn't noticed the gap at the bottom on my white Note until reading your post lol. Still doesn't bother me but glad you got yours resolved. I was considering getting rid of the white at first because the back was noticeably more slippery than that in the black. I almost wonder if it was worse than the Note 3's difference in texture. But then I had the bright idea to see what it looks like with the grayish flip cover and man there's something gorgeous about the white contrast in between the grey covers. Either way, awesome devices.
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i dont have any gaps on mine. I guess i'm lucky? When I got the phone, i looked at the gaps and actually said to myself "this is what people were complaining about"?

what is this gap you guys are talking about? can anyone please take a pic? thanks

lurch0101 said:
what is this gap you guys are talking about? can anyone please take a pic? thanks
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i dont have a pic because my device is fine (there might be pics online) but basically, the gap between the screen and the frame around the edge was large for some people to handle.

nyydynasty said:
i dont have a pic because my device is fine (there might be pics online) but basically, the gap between the screen and the frame around the edge was large for some people to handle.
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Now that you mention it, I kind of see it but nothing that warrants a replacement. thanks

Sorry to hear about your bad experience.
I just had a great experience at the AT&T store.
The sales consultant who helped me was courteous and knowledgeable.
Just happy that I was able to pick one Note 4 unit up today after being disappointed yesterday at the BestBuy as my preorder unit wasn't available. I also got $100 credit for turning an old iPhone 4 in for a trade up deal.
What a great phone!

This entire thread is stupid because there is no such thing as a "gapgate" issue. (1) YES, there is a slight, minuscule gap found on ALL Samsung Note devices. (2) This is BY DESIGN and intended. (3) ALL Note's have featured this purposefully-made gap, since the Note 2, and it is detailed in the OWNER'S MANUAL of the Note 2, Note 3, and now Note 4. (4) No one paid the gap any attention since it's barely noticeable, until the CrApple bendgate scandal came into play. Magically, CrApple aficionados tried to find something to fault Samsung/the Note on, and somewhere they found that tiny gap. (5) The gap is NEEDED so that when the phone heats up and the glass naturally expands, it can do so without any harm. Without the gap, the glass will expand and CRACK. Also, the gap is needed to prevent damage when the phone is dropped. If the glass was welded to the side of the phone (almost impossible) the glass will almost certainly shatter when you drop it. Samsung has stated in the manual, that the gap can be more noticeable on certain side of the phone (varies by device), and on some phones it's not even noticeable. Enjoy your phones and stop obsessing over something so asinine and trivial.

lurch0101 said:
what is this gap you guys are talking about? can anyone please take a pic? thanks
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there are no gaps on mine either. not sure what these guys are seeing.

This for the most part is hogwash! If everyone stops to read the manual it actually points out that this is by design. Case closed!
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