[Q] [Help] Phone keeps rebooting, black holes in battery stats - G2 and Desire Z Q&A, Help & Troubleshooting

My phone has, inconveniently, decided to start turning itself off. I take it out of my pocket, press screen on, and the phone boots fresh from the HTC logo.
Furthermore, when it finishes booting, it often incorrectly reports the battery (2% when it should be 50%). I tried looking at the battery usage (from default ICS settings) but was just presented with missing chunks in the graph.
I've been using Virtuous Quattro since it came out, and have been finding it stable. I've wiped all data and caches and reflashed, but the problem persists, so I don't think its the ROM.
I also checked the EMMC serial but its not the reportedly problematic one.
Since I now never know if my phone is even on, how much battery it has, or if I'm actually getting any calls since it probably won't ring if its not on, this is all extremely problematic and I would really appreciate any suggestions you can offer.
Cheers

It looks like system freeze and baterry leak. I have same problem on quattro RC3 (and from time to time on pre-RC4 "leak"), ie. 50% over night...
If you use power saving (auto data/wifi off, etc) then disable it.
Try also flashing RC4: http://forum.xda-developers.com/showpost.php?p=22020394&postcount=1617
or try another good working ICS ROM like Andromadus Audacity b1 - http://forum.xda-developers.com/showthread.php?t=1349864
I don't think there is any other (than flashing) cure for your problem...

Cheers, I'll try that and cross my fingers. I tried another ROM before re-flashing Quatro, so I'd ruled ROM issues out when it also kept restarting, but I guess it may have just been unstable!

Also, this is a symptom of the battery failing. Our batteries might be getting to that point for heavy users.
The battery resistance increases at lower voltages within the normal operating range dramatically if enough lithium has plated from charge cycles/heat. So even tho the battery still has a sufficient voltage, it can't output enough current and the phone powers off. This might explain the low battery reading after reboot.
Luckily batteries are cheapish, if that is the problem.
Take your battery out and see if it bulges out slightly in the middle. That would confirm it.
Sent from my HTC Desire Z using XDA

I was about to start a thread on the same thing!! Except I poured ice tea on my g2 yesterday. Everything seems fine... but it shuts off by itself in my pocket. Hasn't happened other than my pocket. Like 5-10 times today :-/
Sent from my HTC Vision using xda premium

Sounds fairly identical besides the iced tea. Thanks for the explanation, =JKT=

Its the battery. I had an identical back up. Popped it in, no reboots yet
Sent from my HTC Vision using xda premium

I had a similar thing on a number of ics roms. Try upping the min sleep frequency on the cpu by one 'notch'. I also had a reboot issue during wake and increased the min cpu by a couple steps. Seems to have solved the issue. For me anyway.
Sent from my HTC Vision using Tapatalk

Well, tried upping the min CPU, and got a new battery, problem persists.
Glad to see some success stories here, but please don't hold back if you have any further suggestions!

Maybe the points of contact from the phone to the battery are weak? I can't think of any other kind of explanation :S, this is a head-scratcher for me because i thought that everything you've done so far would have fixed the issue.

Related

[Q] Extreme battery drain (CM7)

No idea what happened here, but my partner's myTouch Slide is eating the hell out of its battery.
Two days ago I updated the phone from CM7 nightly #41 to CM7.0.3 Stable. The day I performed the update, she noticed her phone started complaining about low battery levels. This was only after about seven hours off the charger, with extremely light use.
A quick look at the Battery usage menu showed Display at the very top with 80% of usage... but it had only been on for a whopping seventeen minutes. The phone was sitting idle almost the entire day.
I have tried everything possible--full wipes, installing several different ROMs, restoring to complete stock--the display continues to drain the living hell out of the battery. I know screens take a lot of power, but this is ridiculous. Before this started happening, her phone could easily go two days before needing to be charged.
I'm starting to think the problem is hardware-related and there's some damage to the phone. It's had some minor water damage in the past--a partially-cracked window allowed some rain to get on it, enough to cause the phone to shut down and refuse to turn back on until after a night in a bowl of rice. She isn't exactly gentle with her phone... (if we're forced to buy a new one, I will make her be gentler... lol)
Any ideas? Anyone else have this problem?
Update: It appears as if the phone isn't going to sleep. It was taken off the charger an hour ago and has been in a pocket with the screen off for the whole time, and the battery usage screen is showing the phone was awake the entire time.
I had similar problems in the past with a previously owned G1 and later with an EVO 4G. I'm not sure exactly what caused it but what fixed it for me was flashing a different kernel. Although I wouldn't sudgest you do this it might turn out a bit problematic.
Sent from my T-Mobile myTouch 3G Slide using XDA App
I tried flashing a different kernel and the problem wasn't resolved. Unfortunately it looks as if the problem is hardware-related and the phone needed to be replaced.
Oh. Well sorry I couldn't help you body. I think I'm having a hardware-related problem as well with my current phone (MT3GS) it seems to be having problems with the network when I try making calls it reboots. I flashed cm7 and it didn't reboot anymore but now when I attempt to make calls it doesn't make or receive them. I think ima need to have it replaced as well.
Sent from my T-Mobile myTouch 3G Slide using XDA App
Battery Drain
I have a mytouch 3g slide with android 2.2.1. The battery only last 4h 35m. it all started when i updated all the apps (including the android market). Reset my phone downloaded no apps but updated the market still the battery drained. i uninstall latest android market and battery last for 1d 9h 45m 15s. I believe that did the work.
Wow that's some very large text!!!
jimczyz said:
Wow that's some very large text!!!
Click to expand...
Click to collapse
Maybe he got some vision issues?

[Q] Battery pull once a week?

I have been having some issues with my DHD of late (lag, repeating letters on the keyboard, dropping 3g etc) and called my carrier (TELUS) who told me that I had to pull the battery from the phone at least once a week as part of regular maintainance, BECAUSE it is running android.
I find this very hard to believe, and though I am a big believer of having to "power cycle" electronic devices every so often (I think the ones and zeros start having a party in the memory and need to be told to get out of the lounge and go back to work), trying to get that battery out of the case once a week is just a plain pain in the backside! It really doesn't take that long but it seems a bit of an overkill!
Has anyone else here been told that they have to pull the battery once a week as part of the regular 'maintainence' of their phone?
Next thing you know they will be telling me I have to factory reset the phone once every two weeks!
Never heard of this recommendation before. I try to do a battery cycle once a fortnight as well and power it off very occasionally for a few hours. But I don't take the battery out unless I have a stuff up in ROM. This seems really weird. Rebooting once a week is probably what they mean?
A regular reboot will have the same effect as pulling the battery, so you could just do that.
Sent from my Desire HD using xda premium
Are you sure? Sometimes when I've been using it heavily for a while I disassemble the phone to let the battery cool off quicker. (Take out sim, SD, battery, doors.) Does my method help at all do you think?
Sent from my Desire HD using XDA
Well when my phone gets very hot (especially when it's in the phone cradle in my car on a sunny day), I just hold it in front of the air conditioner for sometime till it cools down. But this is due to external heat. During usage I don't think the phone will exceed any temperature limits and become dangerous. I think that disassembling the phone completely including SD card is overkill. It's not necessary to do that much. I do think that heat can degrade battery performance and cause it to discharge faster or expand in size, but I don't know the veracity of my information. Maybe someone with knowledge about batteries will see this and enlighten us. But the max I'd do if my phone becomes very hot is to just switch it off an let it cool for sometime. It cools pretty quickly when it's off. You don't need to disassemble it. Try that next time.
Regarding laggy performance of the phone and the suggested battery pull as regular maintenance, I don't see how removing and reinserting the battery is any different to just restarting the phone. I mean, you don't remove the battery on your laptop when Windows starts lagging on you right? You just restart the OS to flush RAM and other stuff. Removing the battery seems redundant and extra work.
Sent from my Desire HD using xda premium
http://sixpacktech.com/wp-content/uploads/2009/03/techsupport.jpg
uros0104 said:
http://sixpacktech.com/wp-content/uploads/2009/03/techsupport.jpg
Click to expand...
Click to collapse
very true.
Battery pulls are unheard of for android phones. Blackberrys yes androids no. Are you running a stock ROM?
Sent from my HTC Desire HD A9191 using xda premium
uros0104 said:
http://sixpacktech.com/wp-content/uploads/2009/03/techsupport.jpg
Click to expand...
Click to collapse
LOL... if battery pulls were required then my phone must be in really bad shape since the only times I've pulled the battery in 18 months is if I flash something bad and my phone locks up during boot, which is very rare.
I think the comic you linked to says it all.

Overheating. Big Deal?

Long time lurker here. I have a One X I got on launch and it has been very good so far, no issues at all and great build quality. However, I noticed that today I had issues with getting a signal (had to restart my phone 3 times to get a signal) and then after charging my phone it got very hot and went from 100% to 64% battery in 8 mins. However, since then I have charged it and it seems fine again, battery back to normal. Is this just a one off or is it a sign than the phone is going on the blink? I don't really wanna return/replace it, so would I be sensible to just put it down to an anomaly or is this a sign that the phone is buggered?
Well it depends if you have a custom rom/mods/root/buggy apps. Sometimes it's just a blip in the Android system. It takes quite a bit of testing to point out the problem.
Sent from my HTC One X using XDA
Unfortunately this wasn't a one off. Tried charging the phone today and after being on charge for 7 hours, the phone got very very hot and the battery actually went down 20%. Going to return it. Shame, fit and finish was perfect on it
If you don't see any games/strange apps running in Task Manager, then yea, sounds like something wrong.
Might try Factory reset, just to be sure and don't rush anything when its setting up, don't do any reboots unless it asks, so that you don't interrupt any setup process. When I got mine, I didn't reboot for first few days (because I didn't even have a need to do that).
I just felt that my phone got overheat. When I download file using 3g. Was this normal?
Sent from my HTC One X using Tapatalk 2
The charge time on my phone was scandalous so hopefully that was restricted to the one phone also, took 12 hours one time to get from 40-80%.
To make things even better, I can't get my sim to work on my old phone now! Hopefully Amazon send me a new one pretty quickly
I got my new phone today but the fit and finish isn't so good. The volume button rattles which is annoying. The 3 soft keys also don't vibrate when I touch them which is strange. Anyone else had this problem?
Get betterbatterystats & see what's eating your battery,
Which app does the android battery stats show as your main battery consumptions?
As for overheating, get a temp app & see what its running at - although hot to touch, it might be in safe regions - HTC have said its completely normal to run at ie. 55c
Sent from my Xoom using Tapatalk 2

Possibly dying phone?

Hello
I have a less than a year old Desire Z. I don't know if overclocking had done any harm to my phone. My phone was on and suddenly just rebooted or turned back on to appear the HTC logo. Nothing wrong with getting back into android but I'm just curious why this is happening.
I'm using offical Cm 7.1, I haven't flashed anything else.
Sent from my HTC Vision using xda premium
Could have been a lot of things, from a rogue app to some kind of system corruption. I wouldn't stress out unless you are ever unable to boot into Android, or it begins happening regularly.
Do you have any idea why would apps suddenly would be not responding. I really had enough of lag as well.
Sent from my HTC Vision using xda premium
I can only assume it is due to:
1) An incompatible application.
2) An application conflicting with the ROM.
3) An underclock reaction.
4) Too many background applications alongside the primary application.
(1), (2), (4) may be resolved by the removal of the application involved. (3) may be resolved via the utilization of a CPU manager(SetCPU), or simply shifting to a different Governor. If this, however, does not answer your query, I implore you to include more information. Your phone is not "dying". If problems persist, shift to another ROM.
I have switched Roms. I am using the CM9 unofficial rom and time to time, I have trouble waking up my phone. I am not sure if the weather in Australia is affecting my phone but it gets hot to the point the back side (battery side ) is like burn or really hot. I seem to get the phone to work by taking the battery out and turning on again and lose a large percentage of battery. Could it be short circuit?
Sent from my HTC Vision using xda premium
It could be your battery- it has lithium chemistry and they don't like being overheated. They usually have temperature, current, and voltage cutoffs to prevent them from "venting with flame." Too high a temperature or too low a voltage could damage the battery and cause it to burn, which is why there are a lot more protections built into lithium batteries. They are also restricted on airplanes because they are much harder to put out once they start to burn.
I would try to keep it cooler to see if the reboots stop. And if you feel something hot in your pants, it's probably your phone, not you. Get your phone out of there quickly or take your pants off.

[Q] R800i Battery & heat issue

Hello,
I've browsed the xda forums and few others extensively for solution of my issue, though to no help at all.
For the starters some numbers and general info:
Phone: R800i Xperia Play, 2.6.32.9-DooMKernel, Xperia NXT v.1.3.
Only default stuff running in the background.
For testing and possible solution, apps I've installed:
Advanced Task Manager,
No-Frills CPU (min. 134 MHz, max 1.114 GHz, smartass, sio),
Battery Defender (Temp 32C, voltage: 3.0V, changed from 4.0V).
I always keep Data, WiFi, Bluetooth, GPS off, unless I need them. Brightness is about 30% most of the time, no auto-brightness control.
For solution purpose I've got manual network selection for 2G, usually it is 2G/3G auto search - never got issues with this.
I've got two batteries, stock one and a Tell Me one, both 1500 MAh, both never had any issues.
Today morning (7AM), as usual, I've disconnected fully charged phone from the charger. I haven't noticed a thing that could be off about the phone.
I've went to the work, and around 11 AM I've messaged a little, and then I've noticed a weird thing - phone was very hot and the battery info said that it is on around 30%. Of course, first I've tried was to reboot the device, and lower the maximum frequency of the CPU.
Unfortunately it wasn't a bug or a mistake - phone really had around 30% charge left. I've got a usb cable from a co-worker to keep the phone from dying.
In the meantime, I've tried resetting the phone to factory defaults, tried flight mode, setting everything to off - nothing helped. Also, what's more weird - phone was charging incredibly slow (that might be because of charging from PC USB) when turned off and it still was hot.
I've realized that phone is getting really hot only in one area - near top right corner (place where light sensor is), on the backside, after you extend the phone (there is a little screw there, under 'sticker').
After getting back to home, I've tried charging the first battery to 100% - it completed, using stock charger, but it took quite longer than expected. Discharging is quite fast - 1% per 4-5 minutes. In ~50 minutes I've got 90%. This gives roughly 7 hours of work on battery. In flight mode, with everything turned off, with CPU on 134 MHz.
On a second battery, which I have in right now, I am steadily progressing from 93% to the 0% at the speed of 1% per 3 minutes.
Phone is +2 years old, not on warranty.
Any advice could be really appreciated.
Is it a stock battery or an aftermarket? I had an aftermarket battery once. It had a similar response in my phone. Bought another battery. OEM and solved it.
Sent from my R800at using xda premium
Maybe it's battery fault.
One of my battery did the same thing (it even got even bigger due gasses inside it). Replaced it and it's working fine.
If it happends on both batteries, maybe it's hatdware issue. In worste case, something inside phone is shortcutted and drainibg current, causing heating. Maybe opening phone and cleaning parts inside could help.
Sent from my R800i using xda app-developers app
Wouldn't hurt to open it up and using an eraser clean the battery contacts inside phone and on battery itself. Then use a can of compressed air to blast that bad boy.
Sent from my R800at using xda premium
I've got two different batteries, stock one that came with phone, and a second aftermarket one, which was rarely used - only on long trips when I wanted to play. Both of them couldn't be damaged like that.
Phone never fell on the floor, is always in protective rubber-like 'case' and of course it never even touched water.
Right now heat is strong enough to be a bit painful if you slide the phone out and touch the light sensor area on the backside. I will try to get some torx screwdrivers and open up this part, but I doubt I will find anything. I was wondering if switching back to stock rom could help.
I'm really at loss here since I don't wanna buy new one, though they're cheap right now (about 150$ in my area with 24 month warranty, without any contract), since I've got some holiday plans and wanted to have some more funds. I can go by with the 4-5 hour discharge time if I have a cable on me since I'm working at the office with computers. I can always charge the phone, but knowing that usually I never even fell under 80% after 8 hours at work is kind of bothering.
Have you reformatted the phone via flashing a ftf file... see if that fixes the issue.
Maybe try to use it without battery. Connect charger, remove battery while still powered on, and wait 15minutes (as i recall, it will not turn off). If phone is still hot, then it's not battery related problem.
Sent from my R800i using xda app-developers app
Bakisha said:
Maybe try to use it without battery. Connect charger, remove battery while still powered on, and wait 15minutes (as i recall, it will not turn off). If phone is still hot, then it's not battery related problem.
Sent from my R800i using xda app-developers app
Click to expand...
Click to collapse
Actually I've tried this and I've got some results. Phone turns off when it stays this way in OS for a while, so I did that in Boot manager, which I thought won't be affected by OS itself, and I was right - phone stays on, with screen on. Unfortunately, it is very hot in the 'usual' place. So we can root out the possibility that this is a battery issue.I am not quite sure, but also this is certainly not antenna, since it is off in the boot manager, as well as WiFi, BT and GPS.
So could it be that the kernel itself, which must have some module responsible for power management, went crazy? That is just my wild (hopeful) guess, and I wish that flashing will help. Any ROMs that you can advice?
FouLu said:
Actually I've tried this and I've got some results. Phone turns off when it stays this way in OS for a while, so I did that in Boot manager, which I thought won't be affected by OS itself, and I was right - phone stays on, with screen on. Unfortunately, it is very hot in the 'usual' place. So we can root out the possibility that this is a battery issue.I am not quite sure, but also this is certainly not antenna, since it is off in the boot manager, as well as WiFi, BT and GPS.
So could it be that the kernel itself, which must have some module responsible for power management, went crazy? That is just my wild (hopeful) guess, and I wish that flashing will help. Any ROMs that you can advice?
Click to expand...
Click to collapse
Well, to test if everything is working properly, flash stock firmware with flashtool (even kernel). Test all functions of phone with apps (wifi, BT, gps, 3g, flashlight, tear-front camera). If all works, maybe some chip is overheating.
In that case, if you don't know how to open phone, maybe it's best to take it to service.
If you do know how to open it, first start cleaning enterier. If that don't help, try to power it while dissasembled, and see what chip is overheating and google for it's model to see what it is.
Sent from my R800i using xda app-developers app
Bakisha said:
Well, to test if everything is working properly, flash stock firmware with flashtool (even kernel). Test all functions of phone with apps (wifi, BT, gps, 3g, flashlight, tear-front camera). If all works, maybe some chip is overheating.
In that case, if you don't know how to open phone, maybe it's best to take it to service.
If you do know how to open it, first start cleaning enterier. If that don't help, try to power it while dissasembled, and see what chip is overheating and google for it's model to see what it is.
Sent from my R800i using xda app-developers app
Click to expand...
Click to collapse
Thanks for advice. I will flash the phone completely to stock and test it. Actually, if it is turned off, it is not heating up but starts to when I try to charge the battery.
I'm working at IT company, but my knowledge ends at the desktop computers actually, certainly I am not into electronics - I can tell when capacitors on motherboard are starting to go bad, but that's it. Starting from laptops, some parts are to small and prone to damage to be just opening and looking around.
I suppose if the stock kernel won't help, I will seek assistance of some service since they always give some kind of warranty for repairs. Of course, I will keep this topic updated, since there might be same kind of lost soul with the same problem.
FouLu said:
Thanks for advice. I will flash the phone completely to stock and test it. Actually, if it is turned off, it is not heating up but starts to when I try to charge the battery.
I'm working at IT company, but my knowledge ends at the desktop computers actually, certainly I am not into electronics - I can tell when capacitors on motherboard are starting to go bad, but that's it. Starting from laptops, some parts are to small and prone to damage to be just opening and looking around.
I suppose if the stock kernel won't help, I will seek assistance of some service since they always give some kind of warranty for repairs. Of course, I will keep this topic updated, since there might be same kind of lost soul with the same problem.
Click to expand...
Click to collapse
When you are on stock kernel, test offline charging too (phone turned off, but charging). So heating problem is only limited to battery-charging electronics-kernel).
Post your results when/if it's fixed, no matter what they are. Good luck
Bakisha said:
When you are on stock kernel, test offline charging too (phone turned off, but charging). So heating problem is only limited to battery-charging electronics-kernel).
Post your results when/if it's fixed, no matter what they are. Good luck
Click to expand...
Click to collapse
Unfortunately, after flashing to stock R800i_4.0.2.A.0.79.ftf I still have this weird overheating issue and the battery is draining really fast. Seems like this is hardware problem, not a software one, since I tested it in many different ways to no help at all.
I will not let go off my XPlay, as I will visit service and try to repair The Best Gaming Phone to Date, though I will buy a new phone, which will be Xperia S, since I've got my eyes on it ever since I played on my friend's one - Final Fantasy 7 with OpenGL plugin in fpse looked really great, and the controls were fine for my tastes.
When I get the XPlay fixed, I will update this thread, since I like this phone and would like to have it back and running.
Thanks for all the help, I really appreciate it

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