Something's draining my battery faster than it's charging - Samsung Epic 4G Touch

I have a dock at work that I place my phone onto every day as soon as I arrive. I noticed at about 11 AM today that my phone was showing 72% battery, even though it should have been fully charged when I left this morning at 9 and had been sitting on the charger since 9:30. More annoyingly, it seems to be staying at about that level--it's not moving up at all. If anything, it's continuing to lose charge even as the icon shows it's charging!
I took it to a Sprint store, where they unhelpfully suggested that I have too many apps installed that are draining the battery in the background. I manually stopped most of them, uninstalled some that I don't really use, and put it back on the charger. It's still not going anywhere. I turned the phone completely off for an hour and charged the thing, and it had gained about ten percent (that seems pitiful, but at least it's charging?). It's back on the charger, still not really moving anywhere.
So what are my options at this point? I've never calibrated the battery, so maybe I need to do that. Other than that all I can think is that either the battery is going bad (but I have a feeling Sprint is going to insist "It's still charging" if I take it back to them and refuse to give me another battery), or perhaps the dock is not supplying the right voltage and hence it's not charging fast enough to overtake the power consumption.
What's bugging me is that I haven't installed anything in the past week that should be affecting my power consumption like this. Last week I had plenty of apps installed with GPS and bluetooth always on, and as long as the phone was docked it would eventually reach 100%. Now I have pretty much everything off, several apps I usually have running turned off, and several more uninstalled (including Lookout Security), and the battery is barely making any headway. I keep the screen on to a desk clock (because that's the whole point of a freaking dock), but that alone shouldn't be draining it faster than it can charge.
Any suggestions?

Sounds to me like its not getting enough voltage. When you charge it at home does it charge reasonably fast?
Sent from my SPH-D710 using XDA

I never really monitor it, but I would say so, yeah. All I really check is that it's fully charged in the morning before I walk out the door.
The culprit might be my dock. It says it's designed specifically for the GSII but the cable itself looks to just be your standard USB-to-microUSB dock, other than a little bump at the bottom so that it's clearly aimed for bottom-charger phones like an iphone or SGSII. I suspect it might be supplying less voltage than the charger that came with the phone.
Is there anything I can look at (app or internal setting) that can tell me what kind of voltage the phone is receiving?
EDIT: Should also note that it's sitting on the dock now and it is at least making positive gains on the battery, albeit at maybe 1% every fifteen minutes. I really don't remember it being this slow before. Perhaps the dock's cable is cheap and is just crapping out over time.

USB charging is about half the speed of regular, wall socket charging. Invest in an OEM charger or one that has similar specs to an OEM one.
Sent from my Galaxy S II, AOKP style.

do you have the dock connected to a USB port on a computer/laptop or wall outlet?
USB charges at 150mah while most ac adapters charge at between 750-1000mah.

Well, when I used the my generic LG USB cable it took about 5 hours to reach from 0% to about 40% while shut. So, I changed the cable and viola, charging to full in less than 3 hours while working on it.
So, it seems that the charger is bad quality. Try using the original cable (if possible) or may be the original charger plug.
I guess that's the only solution, because there is no way that the phone is discharging at a faster rate than charging, except when it is connected to an external display. This is the only thing that I encounter where the phone goes dead after a while despite it is connected to the charger...

Yeah, that dock is a POS. I'm not surprised it charges slow as balls too.
Amusingly, my phone has been running on the battery since leaving work for about four hours with the screen off, and it's only at 92%! I must have uninstalled whatever was draining it so quickly.
Thanks, guys.

If you think it's an application draining it, try better battery stats in the market. Might not be the problem but it does help.
Sent from my iPhone killer.

ahmadshawki said:
Well, when I used the my generic LG USB cable it took about 5 hours to reach from 0% to about 40% while shut. So, I changed the cable and viola, charging to full in less than 3 hours while working on it.
So, it seems that the charger is bad quality. Try using the original cable (if possible) or may be the original charger plug.
I guess that's the only solution, because there is no way that the phone is discharging at a faster rate than charging, except when it is connected to an external display. This is the only thing that I encounter where the phone goes dead after a while despite it is connected to the charger...
Click to expand...
Click to collapse
That's right. Use Original cable came with your phone.
I've experienced same thing when I tried to charge my D710 over LG micro usb charger thru AC outlet. The charging indicator was showing flash but actually it was not charging or charging speed was not enough to follow the battery usage.
I charged the phone all the night but in the morning it was empty!
Charging through the original Samsung micro usb cable, it never failed. But charging thru LG micro usb failed couple of times.
You can easily check a couple of things -
try to connect micro usb cable to your PC and set the USB mass storage mode.
If we use LG micro usb over samsung phone, it's not perfectly fit and data communication frequently fails. More importantly, Don't even try to odin your phone using LG micro usb.
It's not the issue of charger. It's the cable issue.
Do not use LG Micro USB cable for data communication, but if you want to use for charging, be sure that you hear the connection sound from the phone. If there's no connection sound, the battery won't last long even battery charging status shows the flash.
Hope this help.

Related

[REVIEW] Official Samsung 1300mah Powerpack

I already posted this in another thread by Trbobuick, but I thought an new thread with a correct title would be of better use...
I just recieved the powerpack, and its not very beautiful, IMHO. The cut out spaces for the power button and the volume rockers makes it look a bit odd.
The material (and texture) used for the powerpack sadly doesn't look like anything on the S2. It stains easier than the phone itself, as it seems.
During charging with the S2 in the powerpack, the phone beeped every few minutes that is was fully charged. (Another user reported it did it only every hour). While you may sleep through only one beep, this powerpack will keep you awake all night. (I am on a stock rom)
And then, if the powerpack (disconnected from mains charger) has charged the phone, the phone has the "remove charger" notification, and this (until now) stays and seems to prevent further charging the phone by the powerpack. (Unless you remove and reconnect the powerpack).
Until now this Samsung Powerpack seems a badly (I am mild) designed thing, unless I don't understand the operation of the powerpack.
Its just an external battery, and more or less behaves as such. That there is a phone fitting inside this external battery seems more like a coincidence as intentional.
Not Happy.
See other threads about this powerpack:
http://forum.xda-developers.com/showthread.php?t=1110441
http://forum.xda-developers.com/showthread.php?t=1167652
I'm not entirely sure how the pack works.... you charge the pack and then the pack charges the phone? So essentially it's a portable charger that draws its power from its own battery?
Yes.
Its just an external battery with a USB pass-through (not all functions of the normal USB plug are passed through, such as HDMI) and this external battery charges your phone.
p.s.
It seems as the powerpack still charges, even if the normal charging icon is not shown.
When I check battery status it (allways) says 4 seconds on battery.....
Gede said:
Yes.
Its just an external battery with a USB pass-through (not all functions of the normal USB plug are passed through, such as HDMI) and this external battery charges your phone.
p.s.
It seems as the powerpack still charges, even if the normal charging icon is not shown.
When I check battery status it (allways) says 4 seconds on battery.....
Click to expand...
Click to collapse
Yeah it charges, I got 6 hours of medium use before the pack stops charging the SGS2 and it begins using the internal battery.
Battery meter is useless to measure this tho, it thinks it's still on the charger.
Aaaaaand, I gave up trying to charge the pack while the SGS2 was in it because:
1) It charges so very bloody slowly
2) The wake me up thing I get every hour or so
I charge the case on it's own now, thankfully I have a whole bunch of microUSB chargers. But really Samsung? It's not that you haven't had time to improve on the design, considering the SGS had a battery case too.
Mine arrived yesterday, wasnt exactly what I was expecting in terms of size.
As it adds as an external power source, battery stats are useless.
Ran it from 5pm yesterday and my SGII switched over to internal battery at around 5am.
Now charging as standalone to stop the beeping !!

Anyone else having problems with extremely slow charging?

When I first got this phone I noticed it charged pretty slow. 5 hours to get to full from 0% but it then got a lot worse. Over night it would only charge from like 18% to 41 so I got a new charger and wall adapter and that seemed to fix it for a couple days but now it is charging slow again. From 70% to 100 it takes about 6-7 hours. Anyone else experiencing this?
The only time I've heard of that happening is when people fail to 'condition' their lithium battery properly before normal use.
In other words, upon getting your new phone, and/or battery, you're suppose to allow your battery to fully discharge and then fully recharge 3-5 times to condition your battery before plugging it back in half way through discharge.
It's usually what the carrier sales clerks are suppose to tell you when purchasing a new smartphone.
Here's a simple article on the subject:
http://www.ehow.com/how_4797458_condition-cell-phone-battery.html
Sent from my SPH-L710 using xda app-developers app
drewmonge said:
The only time I've heard of that happening is when people fail to 'condition' their lithium battery properly before normal use.
In other words, upon getting your new phone, and/or battery, you're suppose to allow your battery to fully discharge and then fully recharge 3-5 times to condition your battery before plugging it back in half way through discharge.
It's usually what the carrier sales clerks are suppose to tell you when purchasing a new smartphone.
Here's a simple article on the subject:
http://www.ehow.com/how_4797458_condition-cell-phone-battery.html
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
I never had/has/have doing it. And I dont have battery issues.
I think the battery calibration/cycle..etc is just a myth.
Go to the store and check for warranty.
Sent from my SPH-L710 using Tapatalk 2
Could it be a rouge app causing it to take so long to charge? I noticed today Google maps was using a lot more of the battery than usual. Almost as much as the screen. I tried force stopping but it just starts right back up again. Any ideas on how to fix the maps app? I have a feeling that is what is causing it.
I have this problem. It is very annoying and I have no idea what causes it. It doesn't happen all of the time though.
rbtrucking said:
Could it be a rouge app causing it to take so long to charge? I noticed today Google maps was using a lot more of the battery than usual. Almost as much as the screen. I tried force stopping but it just starts right back up again. Any ideas on how to fix the maps app? I have a feeling that is what is causing it.
Click to expand...
Click to collapse
Just sounds like a bad install of something. I would do a factory reset through the stock recovery, and make sure to wipe dalvik cache.
My phone has started charging slowed as well, but mostly when connected to the computer. I made sure my usb ports were set to not allow the computer to shut them off to conserve power and it seems a bit faster. As far as charging and discharging ect ect I don't do that and never had a problem with slow charging and even the couple of times I tried it, the battery life never really improved. So think it is needed and some think it is a waste of time.
Charging via a computer USB port will always be slow when compared to the higher current capacity of the included AC charger. Computer USB ports have a lower current rating.
Make sure your using the charger that came with the phone, not all chargers are created equally.
There's also been some talk about the quality of USB cable being used, but I haven't found that myself yet.
Little bit of info...
I have tried numerous chargers while at work here (Technician) and there are some issues.
Samsung is funny on which chargers it accepts. Very funny.
1. Stardard charger that comes with the device will charge best. (Obvious I know) Using wall charger. (Full charge in 3.5 to 4 hours from 1%)
a. Using USB end plugged into PC while charging takes typically from my tests double the time to charge. (I'm guessing that data connection to PC is slowing the charge. (Full charge in 6 hours from 1%)
2. 3rd Party Generic charge cables (usb cable only) still charges device however stardard power draw is lower and does not charge in a decent time period.
a. Some 3rd Party usb cables plugged into a pc showed charging however they did not keep enough of a draw to actually charge my phone. I lost battery instead of gaining.
3. LG chargers did nothing for me. Couldn't get a decent charge.
Motorola chargers gave me the best charge besides the original.
Chargers with replacement tips... what can I say. They didn't seem like a good idea and weren't. I had too many issues and at times had some overheating issues. Luck of the draw me thinks.
3rd party wall chargers were hit or miss. A few did seem to give me a decent charge, others gave me a very slow trickle charge taking anywhere up to 8-9 hours for a full charge from 1%
All in all... it's a crap shoot using 3rd party cables. It's all based on voltage output and Samsung likes to change things alot. You will still get a charge but who knows the length of time it will take.
Oh and car chargers... typically only good for keeping it at the same level you plugged it in at for short drives. Long drives obviously work much better.
Hope this helps.
About charging: I have noticed that micro USB cable that come with S3 is really bad - it is loosing a connection to PC,and, beside that, I have noticed several times slow phone charge... Accidentally went to settings- battery - when I was on AC charger and saw in settings that phone is actually charging in USB mode!!! Wtf??? Disconnect usb from bottom end (at charger side) and reconnect and then on phone says " charging - AC" ... So,conclusion is that you check your phone charging status when you put on charger,maybe it is charging in USB mode and because of that phone is charging slower than it should on regular AC power.
The only battery issue that i have noticed is when i use my computer to charge it takes forever but when i use the factory wall plug and cable it charges quickly with no issues
Excellent post supercholo. Really helpful. I was starting to think my phone was broken.
Anyone got any experience with using an ipad charger on an sIII. I know an ipad wants a lot of power to charge.
FYI These are the voltages listed on my chargers;
Apple ipad1 charger 5.1v 2.1a
SAMSUNG s3 wall charger 5v 1a
Samsung Galaxy i9000 wall charge 5v .7a
supercholo said:
Little bit of info...
I have tried numerous chargers while at work here (Technician) and there are some issues.
Samsung is funny on which chargers it accepts. Very funny.
1. Stardard charger that comes with the device will charge best. (Obvious I know) Using wall charger. (Full charge in 3.5 to 4 hours from 1%)
a. Using USB end plugged into PC while charging takes typically from my tests double the time to charge. (I'm guessing that data connection to PC is slowing the charge. (Full charge in 6 hours from 1%)
2. 3rd Party Generic charge cables (usb cable only) still charges device however stardard power draw is lower and does not charge in a decent time period.
a. Some 3rd Party usb cables plugged into a pc showed charging however they did not keep enough of a draw to actually charge my phone. I lost battery instead of gaining.
3. LG chargers did nothing for me. Couldn't get a decent charge.
Motorola chargers gave me the best charge besides the original.
Chargers with replacement tips... what can I say. They didn't seem like a good idea and weren't. I had too many issues and at times had some overheating issues. Luck of the draw me thinks.
3rd party wall chargers were hit or miss. A few did seem to give me a decent charge, others gave me a very slow trickle charge taking anywhere up to 8-9 hours for a full charge from 1%
All in all... it's a crap shoot using 3rd party cables. It's all based on voltage output and Samsung likes to change things alot. You will still get a charge but who knows the length of time it will take.
Oh and car chargers... typically only good for keeping it at the same level you plugged it in at for short drives. Long drives obviously work much better.
Hope this helps.
Click to expand...
Click to collapse
Very slow charging with OEM charger.. i9300
This is a fact. The OEM wall charger surely has some issues. Though 1amp output, as claimed on th specs chart, my i9300 charges super slow. From 80% to 100%, it takes nearly 3 hours.
So, i switched chargers and used my S2 and Note OEM wall chargers. And voila, the phone charges super fast. I even ordered a new OEM charger for s3 with the data cable included and the same issue occured.
This has worsened ever since the JB update. So I am now using the S2 charger and very satisfied.
SWTICH OVER GUYS!! OEM charger is useless,,,
I have had my phone on USB to computer charging for 7 hours, with a one hour break to watch Dexter. I was at 18% and I am now at 69%. I think I will have to use the wall adapter because this is just ridiculous.
Usb to pc will always be slow buddy. It outputs 500ma while d wall charger is 1 amp
I found my Usb cable faulty. Sent for replacement.
Cheers
→→Android▶◀▶◀ ROCKS!◆◆◆
Without reading all the post. I have had this same problem. Took phone to sprint, they tested the battery and it was bad. Got a new one and good to go..

[Q] Charging issues - CM10.1

I currently have the CM10.1-M3 build from 4/17/13 installed.
For a long while, I have been having major issues charging my Captivate Glide.
My original battery died. It was bloated. I called AT+T and they sent me a replacement. I also bought two high capacity batteries.
If I leave the phone charging about half the time little or no progress is made charging. Lat night I charged the phone for over 8 hours and the charge went from 10% to 14%.
Other times I will wake up after charging it all night and it will say fully charged, but then the instant it is unplugged from the charger, it will drop down from 100% to 20% or less.
Then once every 3 or 4 days it will actually fully charge. But even in that case the charging is slow at best.
I did a full wipe and re-flashed last night and nothing changed. I have tried charging in airplane mode, but that seems to make it worse. I have had a little tiny bit of success turning mobile data off, but otherwise I have tried everything I could think of with no luck.
Has anyone else experienced similar issues, or have any suggestions? Is this a case where I might need to replace the phone entirely?
jacobym1 said:
I currently have the CM10.1-M3 build from 4/17/13 installed.
Has anyone else experienced similar issues, or have any suggestions? Is this a case where I might need to replace the phone entirely?
Click to expand...
Click to collapse
I did notice a lot longer charge time when hooked up to USB on computer, on my car charger and hooked up to AC I seem to get a lot quicker charge...
What charger are you using?
yohan4ws said:
I did notice a lot longer charge time when hooked up to USB on computer, on my car charger and hooked up to AC I seem to get a lot quicker charge...
What charger are you using?
Click to expand...
Click to collapse
I have tried a few different chargers. I mostly use a 2.1amp wall charger. I also have a 1 amp wall charger, and a 1 amp car charger. I have tried about 3 different car chargers.
I am really suspicious that the micro-usb port on the phone went bad and that I will need to get the phone replaced.
Charging with AC is gonna be alot faster then with DC. But as far as it being the rom I don't see tthat.. sounds like possibly a loose wire or bad connection when u lay ur phone down
Sent from my SGH-I927 using xda app-developers app
phatryan has a point, do a nandroid backup, flash to stock and see if the charging makes a difference..
Charging
Hello,
When I charge my Captivate Glide with phone powered up plugged in to the wall, using the supplied wall charger, I've noticed that the battery seems to drain quicker. This is with the original battery, I will be getting an extended battery for my phone. If I power the phone down then charge it in to the wall it charges quickly and seems to take longer draining. This does not happen when charging with the PC.
tech927
jacobym1 said:
I currently have the CM10.1-M3 build from 4/17/13 installed.
For a long while, I have been having major issues charging my Captivate Glide.
My original battery died. It was bloated. I called AT+T and they sent me a replacement. I also bought two high capacity batteries.
If I leave the phone charging about half the time little or no progress is made charging. Lat night I charged the phone for over 8 hours and the charge went from 10% to 14%.
Other times I will wake up after charging it all night and it will say fully charged, but then the instant it is unplugged from the charger, it will drop down from 100% to 20% or less.
Then once every 3 or 4 days it will actually fully charge. But even in that case the charging is slow at best.
I did a full wipe and re-flashed last night and nothing changed. I have tried charging in airplane mode, but that seems to make it worse. I have had a little tiny bit of success turning mobile data off, but otherwise I have tried everything I could think of with no luck.
Has anyone else experienced similar issues, or have any suggestions? Is this a case where I might need to replace the phone entirely?
Click to expand...
Click to collapse
Bloated battery could just be bad - but it could also be due to overcharging. That's not going to happen unless there is a serious problem with your phone, or possibly a problem with the contacts leading to an incorrect voltage reading. This also may explain your problems charging and sudden jumps in charge %.
Clean your contacts well on the battery side and phone side with a pencil eraser, rubbing alcohol, etc.
I notice a big difference with whatever kernel is shipping with the current M3 cm10.1 build between a 500ma charger and 2amp charger, so I imagine the kernel is set for a 750ma or 1amp charge.

New Charger Won't Charge S III?

Hey everybody. I have a Galaxy S III from Virgin Mobile and it's been great... so far. Question is... my phone, battery, and charger have been going a little crazy. Lately, the battery has been charging slow, wouldn't say extremely slow but when I first got the phone, it charge pretty quickly. Now, it takes (I'm guessing here) about three hours just to charge to about 40-50% on a dead battery versus when I first got it, it would charge to near 80% to full battery in that same amount of time (again, just guessing but trying to paint a picture of what I mean). In addition, when I go to plug the USB in like normal, sometimes the phone would make the charging beeping noises continuously until I unplug the charger. When I leave it overnight, for the most part now, it won't even charge to 100%. When it did charge to 100%, it quickly drained to 75% in only one minute! I'm hoping it's not the port because nothing really happened to it (no drops, etc). I thought it was the port so in order to test it out, I used my brother's micro-USB cable and charger and it worked without the continuous beeping but still charged slow, which led me to believing it might be a software thing and the Android OS for some reason crapping out and "misreading" the actual battery level.
In a semi-related thing, I thought it might be the charger dying so I went out to Target to buy a Belkin Home Charger and ChargeSync Cable. This cable supposedly supplies 2.1 amps of power to the device, however, it won't even charge my phone even though Belkin says it works with Galaxy S3s right on the box. Never had problem using other micro-USB cables until now. The Belkin charger is the 2nd one I've used and it hasn't charged. Maybe too much amperage is going into the device? The other charger was a Rocketfish charger with the same specs. I figured it might be the USB cable itself because I paired the OEM cable with the Belkin charger and it worked. But I find it strange that identical micro-USB cable can and cannot charge the S III because I've switched cables in the past and it worked.
Sorry for the tons of info. Just trying to be as informative as possible. :angel:
Battery could be the problem
Charge the phone as high as it will go, then let it discharge all the way until it powers off, then leave it off while charging it all the way it will go (hopefully 100%).
If you are rooted, download "Battery Calibration" and "Rebooter". Run the first, then the second (a normal reboot often undoes the first - it deletes a file that often has stale data, but it gets written back on a normal reboot).
You can order a new battery from Amazon. It cost me about $8. Good to have a spare and you'll know if your battery was the problem if the above doesn't fix it.

Slow / Inconsistent charging

Hello!
Charging problems started to occur a month ago on my phone. The problem is that it charges really slowly, but other times normally.
I experienced that if I plug in the phone when the battery is between 20-60% it charges super slowly.
Sometimes it speeds up but more often not.
Here are some screenshots that show that sometimes it takes like 6 hours to charge and sometimes it basically just hovers around a percentage and doesnt do anything. Gets like 10% overnight.
On the second picture you can see that it charges normally till it reaches 55% then it slows down to like 5%/hour speed.
I noticed this while the phone was draining battery even tho it was plugged in while using it.
I bought a new OEM battery and its the same with it aswell. Some chargers charge it quicker, some slower, but the problem occurs with every charger.
What do you guys recommend me to do?
Thanks a lot!
is your charger 2 Ampere as it should be?
U can also try to recalibrate the battery deleting the data/system/batterystats.bin file
haget83 said:
is your charger 2 Ampere as it should be?
U can also try to recalibrate the battery deleting the data/system/batterystats.bin file
Click to expand...
Click to collapse
Thanks for the reply!
I have used many chargers since I have this problem, but mostly the one that came in the box.
Ill try deleting that file if its possible withouth root.
Edit: It seems i need root for it, so its not an option for me.
Kr3Ep said:
Thanks for the reply!
I have used many chargers since I have this problem, but mostly the one that came in the box.
Ill try deleting that file if its possible withouth root.
Edit: It seems i need root for it, so its not an option for me.
Click to expand...
Click to collapse
Actually brother initially same problem occured with me and it was persisting on the same way load since i come to change my charger now before i was charging it with blackberry passport charger it was really cool and even charges it faster that i mean around 50% faster than the previous charger, but now days m befitted with moto g4+ which meets to charge my lg g3 around 65% faster
But brother dont use any local company pr anypther charger as it may damage the phone display which may come to cost you at high
There are going to be 3 main factors that you want to address:
- Battery
- Charger/charging cable
- Software
It seems you have already addressed your battery. That's usually the #1 culprit, but you've already replaced it so you can rule that out.
The next is the charger and charging cable. This is often overlooked. The stock charger is 5 volts and 1.8 amps (5v 1.8a). Before more advanced smart phones were developed, almost all USB chargers never produced more than a 5v 1.0a charge (most were 5v 0.5a). So you want to ensure you are using at least a 5v 1.8a charger. (I even use my Fire Tablet charger on my G3 which is 5.1v 2.2a, and that works great too). Note that all USB chargers have their output volts/amps printed on them somewhere (usually in very tiny print). The USB cable you are using matters too. The thinner the wire gauge and the longer the cable is, the less power is transmitted. For example, if you're using a thin and cheap 6 foot (2 meter) USB cable on a 5v 2.0a charger, you may only be getting 1.0a of charge from it. If you use a thicker, shorter, and more expensive 3 foot (1 meter) USB cable on that same charger, you ensure you get that full 2.0a of charge (or close to it). The two factors to look for in a USB cable is length (length = resistance = less amps) and wire gauge (not insulation thickness).
The last is software. If you have any way to backup and restore (ie nandroid) your ROM from recovery, I recommend doing that first because it's easy. If you backup your current ROM, factory reset, and the issue persists then you know its the charger/cable. If the issue is gone, then you know it's something in your current ROM. If you do not have access to backup/restore features and/or do not have root, then next you can use the Android OS Battery stats to carefully go over what could possibly be draining so much power when the phone is on or off. There are also several apps that will help you determine where the battery drain is coming from. Note that software can not prevent your phone from charging, but it can drain power so fast, that there is not enough left over to charge the battery. This is especially bad for our G3s because they easily overheat if they are charging and heavily discharging simultaneously.
Hope that helps! Good luck! :fingers-crossed:

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