[Q] Extremely Slow 3G/4G Speeds T-mobile - G2 and Desire Z Q&A, Help & Troubleshooting

Hello, I've been having a problem for the last few months. I don't know if its been posted already, but as the title states, I've been having EXTREMELY slow download speeds on the T-Mobile network, and I'm not throttled.
I see people complaining about how their internet speed is about 150kB/s.
Well mine, on 3g, averages out to about 3-6kB/s.
I get faster speeds on EDGE, pulling in about 25-30kB/s.
Does anyone know why?
I didn't have this problem before, I used to pull in around 400-500kB normally. As of around summer, internets been slow as molasses. Unless its around 4:00 am. Then its moderately fast.
Any suggestions? I'm shown to be in 3G/4G coverage, and I certainly showed it before, now, its just frustrating.

Check to see if you're being throttled. If not, then it's probably congestion. Hard to tell without going through the usual tests.

Are you positive you're not being throttled?

Where u from probably congested?
Sent from my HTC Vision using xda premium

Try flashing the latest 04.19 radio then match the RIL files.

alpha-niner64 said:
Check to see if you're being throttled. If not, then it's probably congestion. Hard to tell without going through the usual tests.
Click to expand...
Click to collapse
I know for a fact I'm not, I'm on a new billing period, and I haven't even used about 1GB

Mine speed is about 600-800kb/s, but sometimes it goes down to tens,or ever 0. Check first whether other devices work well or not.. Or fash the radio.
Sent from my HTC Vision using XDA App

urfavoriteemo said:
I know for a fact I'm not, I'm on a new billing period, and I haven't even used about 1GB
Click to expand...
Click to collapse
Have you ever been throttled before? Are you over your limit or come close? That's WAY TOO severe to be congested. I'd call Customer Care and check with them. You might be able to tell by trying out the old wap.voicestream.com APN...

Have you tried rebooting your phone? sometimes that could be the case.

Related

How to improve 3G?

Hey guys I have had my Evo for awhile now and Sprints network has great coverage BUT the 3g seems abysmally slow. For instance, I can rarely stream videos without it buffering - youtube videos on regular quality mind you. If I stand still in a place with good signal I will be fine but if I'm moving etc it is slow. I get around 100KB/s during daytime where I live and 130KB/s night time which is great but luckily I also get full signal where I am. On the go, it sucks.
Are there any ways to increase 3g speeds or is it purely network related?
Welcome to sprints idea of 3g
God's honst truth man... if thats all you get... thats all you are going to get because sprints 3g network is the worst i have ever seen. Bar none. Even little us cellular has better coverage and twice the data speeds as sprint does here in iowa.
There is no possible way for the phine or any hack to it to speed up sprints crap network.
My advise to you is to cqll sprint and plead your case, that you paid for 3g and are getting 1x rtt speeds 24/7 and politely demand a credit to your account like i do every month.
And then call back about 5 minutes later and ask to speak to the retention center because you want to cancel your service because you arpe not getting service you are paying for.
Then tell the retention persion you were thinking of getting the Airave but cant afford it and see if they will give it to you free on the basis of poor service and they typically will.
I did, and got one for when i am at work and the boss wont let me use it because it uses works internet for voice and data.
Sent from my PC36100 using XDA App
Figures... Should have went with ATT or Verizon.
I know in the old days of 3g internet hacks Sanyo phones had a data cap screen that was accessible via ##040793##. From there you could change the data rate, 144K/230K. Not sure if we have the same here but phone codes may be a place to start.
Mmmmhmmm. Just be glad you don't have the epic and are capped at 150kbps up.
I think sprint has finally gotten 2 good phones and 4g, so now they think they're the top dog and can do whatever they damn well please...it's like a cycle with them. Bad service>>>loose all of their customers>>>cheap, semi-good service>>>get customers back>>>become assholes again>>>loose their customers...
werxen said:
Figures... Should have went with ATT or Verizon.
Click to expand...
Click to collapse
lol, good luck getting a decent phone on att or verizon. Let alone coverage. Oh and dont forget about the data caps on the phones, 100mb right? or was it 200mb?
Last-Chance said:
lol, good luck getting a decent phone on att or verizon. Let alone coverage. Oh and dont forget about the data caps on the phones, 100mb right? or was it 200mb?
Click to expand...
Click to collapse
Well Verizon has amazing android phones for one. There is a data cap for ATT which is true but no cap for Verizon. You know now that I think about it I might do the force roam hack on my Evo and see if if I get better 3g speeds.
I have no idea what any if you are talking about, I get better 3g speeds on Sprint then I ever did with any other carrier I've had.
Sent from my HTC Evo 4g
am I doing something wrong?
on 3g I pull down at least 512 up
Sent from my PC36100 using XDA App
werxen said:
Hey guys I have had my Evo for awhile now and Sprints network has great coverage BUT the 3g seems abysmally slow. For instance, I can rarely stream videos without it buffering - youtube videos on regular quality mind you. If I stand still in a place with good signal I will be fine but if I'm moving etc it is slow. I get around 100KB/s during daytime where I live and 130KB/s night time which is great but luckily I also get full signal where I am. On the go, it sucks.
Are there any ways to increase 3g speeds or is it purely network related?
Click to expand...
Click to collapse
I wish I could get speeds that fast consistently. Actually what you are getting is right about on par for 3g. That's prob the avg speed one would expect to get. There are higher areas and lower areas depending on a lot of things. A 100KB connection is nothing to complain about. I've personally never had a connection over 150 KB.
Sent from your mom's phone.
Not sure if its sprint or my phone but I can't break 40kbs down on anything and 3g cuts out all the time. Crappy....
The first thing I would do to verify your 3g speeds is to unroot your phone, and make sure you are running the latest .93 hboot release and sprint ota release. If your phone is already in this state (un rooted and latest hboot) then ignore me.
You should also look into unrevoked forever if you haven't already...it runs off the current hboot, and I've noticed that something about that hboot does help 3g speeds on some rooted phones if you go that route.
I've done a ton of research and practical testing on this subject and I can say without a doubt that the evo's current rooting methods DO have a negative impact on some 3g phones in some areas. And I'm not talking about 100 or 200 kbps here or there. In the same house, same phone, 1 rooted and 1 not. That was the ONLY difference. The rooted phone got 7 kbps. The stock got 1800kbps. I swapped phone setups so that the rooted one was now unrooted and vice versa. That time the rooted one got 47kbps and unrooted was 1681 kbps...in other words the problem followed the rooting process, and not the phone. I've done dozens of tests like this and others in various areas within the surrounding wilmington delaware area.
I have access to 3 rooted evos, 1 evo that is always stock, as well as a samsung moment. The 4 evos are all rev 3 nova. I also did similar tests on the hero with the same sorts of results. Feel free to pm me or post here with any questions.
EDIT: the kbps numbers I listed were for download speeds. Upload speeds on both rooted and unrooted, regardless of build or boot version, were consistent at around 600 -700 kbps during almost all of my testing.
EDIT2: I forgot to say - this problem also happened to me when I changed recoveries from clockwork to AmonRA. So it's not JUST the rooting process that can cause this, but several low-level engineering commands, such as flashing a kernel, upgrading a ROM, etc.
Tiepoz baught two yoo bi swype"3
That's pretty crappy, I get full 3g pretty much everywhere around St. Louis until I get out to the country. And pretty good 4g around town. My 3g is about 1.5mb down. 4g is 5 to 7mb down.
Sent from my PC36100 using Tapatalk
Flash the PRL to connect to Verizon's towers. I get 1.2 mb/s even see 2mb/s occasionally. Of course ping times are raised.
It's pretty hit or miss here, one day I will get 50-150k down and the next it will be +1meg. Next time it get drops below 500 you can bet I will be talking to somebody about it though, their advertised 3G speed is 600kb - 1.5mb.
100kb is ridiculous
I get anywhere between 500-1mb down 100-200kb up. My 4G easily does between 2-6mb down and 1mb up. People just love to complain. You didn't realize this within your 30 day trial? If so, why didn't you switch carriers?
What should the prl be right now ? And how are you guys testing the speeds? Nvr done it
Sent from my netarchy_toast, froyo beast of a machine evo!
You live in an area with poor coverage or your phone has a faulty radio.
I get good signal and up/Downs on 3g. If I nandriod away from cm6, I can get 6-7mb down and 1mb up with 4g in San leandro CA.
evohack99 said:
What should the prl be right now ? And how are you guys testing the speeds? Nvr done it
Sent from my netarchy_toast, froyo beast of a machine evo!
Click to expand...
Click to collapse
Speedtest... its in the market.
Sent from my PC36100 using XDA App
I think it is my radio. I was getting fine speeds up until 3 days ago when I noticed severe loading lag in my tethered apps. I get decent pings ~ 200-300ms which is not too out of the ordinary. I did a speed test other day and it was 50KB/s down and 70KB/s up. I figured it was just a faulty day but it has gone on far too long now. This is with 5/5 bars too... Just gotta wait for my new Evo to come in. Seems like every hardware ****up is happening at once.

Slow 3G?

I'm going f'n mad. How can my 3G be so slow with over half my bars lit up...
Accessing websites is slow, downloading is slow. I don't get it. I can barely break 30 KB/s. I'm ready to throw this POS in the trash, it's a waste of money paying for data and premium data at that when it's slower than snot.
Anyone experiencing the same? In OKC.
Yep, phone is a POS.....
Have you tried updating your PRL / PRI?
How about you give some details?
PRI?
PRL?
Hboot?
ROM?
Kernel?
Signal strength (in -dB)?
Do you get the same results on another ROM?
Do you get the same results in another area?
How much data have you used this billing period?
Same issue with me. Called Sprint tonight andsaid I was going to leave for t-mobile. Said I would sell evo for 300 on ebay to pay for cancellation. They covered next months bill (150) and an airave. I am now using the roaming hack (prl 31005) and if they kick me off then I will go to T-Mobile.
Sent from my PC36100 using XDA App
Mine is going bad lately
crisbv said:
Mine is going bad lately
Click to expand...
Click to collapse
That's exactly how mine looks, it's completely ridiculous...
Bielinsk said:
Yep, phone is a POS.....
Have you tried updating your PRL / PRI?
Click to expand...
Click to collapse
Yea, I've updated everything... and tried a multitude of different ROMs...
Pri:1.90_003
Prl:60674
Hboot:
Kernel:2.6.32.17-gee557fd
[email protected] #15
ROM: I think Sprint lovers
Hardware: 0003
Baseband: 2:15.00.11.19
Build: 3.70.651.1 CLUB294884 release-keys
I just rooted using: http://forum.xda-developers.com/showthread.php?t=838448
I used the first method presented, and now I am having this exact same problem! Never did before.
???????
r u runnin any ad free software or is it cooked in your rom, if it is download the ad free app from the market and just click revert, ( then uninstall if you like I did) then reboot, this puts your host file back to normal and internet will be fast again (if this is the prob)
click thank you if i helped!!!!!!!!!
fldash said:
I'm going f'n mad. How can my 3G be so slow with over half my bars lit up...
Accessing websites is slow, downloading is slow. I don't get it. I can barely break 30 KB/s. I'm ready to throw this POS in the trash, it's a waste of money paying for data and premium data at that when it's slower than snot.
Anyone experiencing the same? In OKC.
Click to expand...
Click to collapse
Call them. It's the network. I'm days into it with an executive. Basically been field testing and reporting areas that suck. Contact sprint otherwise they'd never know
I haven't experienced any problems here. Love my rooted Evo!
At my home I get pathetic 3g speeds, maybe 100 kbps or so, but for whatever reason the 4g is stronger than anywhere else in the country I've been. Consistenly 8-9 Mbps. Is that common, an almost non-existent 3g connection but an awesome 4g connection? Needless to say I'm on 4g all the time at home.
I need help!! I have flashed myns Fls5 and the 4g connects but doesn't load web pages . It gets stuck all the time . I've downloaded adfree and have the updated radios. 3g works great . I've tried to search for this but no help so far thanks
Sent from my PC36100 using XDA App
Try opera mini it works faster on myns
Sent from my PC36100 using XDA App
Might be a long shot but do the 3G connection fix.
http://forum.xda-developers.com/showthread.php?p=10781368#post10781368
Also I had this issue in NYC where it slowed to a crawl on 3G to the point where it wouldn't even load google.com
I flashed another ROM and everything was good but one thing I did notice was when I did a speed test using Speedtest it said the closest server was in the UK for all the tests I ran that day. I was pretty baffled by that.
So unless Sprint is routing all of their connections to the UK, they are just lagging. Try another ROM and if its the same deal and you have everything updated, call and flip out.
Do the 3g connection fix a couple posts up/back.
Check what rom you have. If you have a rom with adfree in it, then install it and uninstall the application from the market. Then reboot.
I'm actually getting better speeds now that I moved to a different rom. Weird, eh?
Myn's was giving me trouble with that because of adfree.
tailsthecat3 said:
Call them. It's the network. I'm days into it with an executive. Basically been field testing and reporting areas that suck. Contact sprint otherwise they'd never know
Click to expand...
Click to collapse
I've been having this problem for months now, while my friends evo doesnt have this problem, and none of the evos at the sprint store do. But mine does, along with many people here. Ive had the phone replaced 6 times, so obviously its not a hardware problem.
I have spent MANY MANY hours on the phone with sprint, and the executives have basically told me, unless 100 people or more have the same problem in the area, they wont send anyone out to check the network. Since apparantly I'm the only one in my area with this problem, they refuse to send anyone out.
Have you tried the profile reset, and changing the settings so you are no going through their proxy server
Sent from my PC36100 using XDA App
frontay said:
Have you tried the profile reset, and changing the settings so you are no going through their proxy server
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Yes, everything. I have done everything the techs on the phone and in the store can do. I have gotten 3 refurb evo's and 3 new ones, all have the same problem. When I roam on verizon (using the verizon prl) even with 1 bar of verizon service I get 10 times as fast as I do with 6 bars on sprint.
sekigah84 said:
Might be a long shot but do the 3G connection fix.
http://forum.xda-developers.com/showthread.php?p=10781368#post10781368
Also I had this issue in NYC where it slowed to a crawl on 3G to the point where it wouldn't even load google.com
I flashed another ROM and everything was good but one thing I did notice was when I did a speed test using Speedtest it said the closest server was in the UK for all the tests I ran that day. I was pretty baffled by that.
So unless Sprint is routing all of their connections to the UK, they are just lagging. Try another ROM and if its the same deal and you have everything updated, call and flip out.
Click to expand...
Click to collapse
it does this to me all the time on 4G on any sense rom, and the CM6-7+4G roms. There are days it tells me I am in the UK.

4G?

Im paying for 4g and i was wondering is there any way to get 4g on any rom since im getting an "H" connection which is REALLY SLOW.
On roms H IS 4G. You have EDGE (2G), 3G(duh) and H (which is HSPA+ aka 4G).
If you are getting a slow connection it is most likely just your area and there is nothing you can do about it. Flashing a new radio might help, but that isn't guaranteed.
Sent from my T-mobile G2 using Tapatalk
It was blazing fast before and now its really sloow. same exact location.
did you go over your limit therefore being throttled?
H is 4G. It stands for HSPA+. You're either getting throttled, or there is a network problem in your area.
aaasey786 said:
It was blazing fast before and now its really sloow. same exact location.
Click to expand...
Click to collapse
Blame T-Mobile it sounds like. They may be doing work in your area, if it doesn't alleviate then give them a call and complain. Might get something for your trouble.
Sent from my T-mobile G2 using Tapatalk
i dont think its t-mobile since my dads phone (non rooted) runs =4G tremendously. Samsung android phone
aaasey786 said:
i dont think its t-mobile since my dads phone (non rooted) runs =4G tremendously. Samsung android phone
Click to expand...
Click to collapse
You're probably being throttled.
I agree, it sounds like you're being throttled. You need to watch your data consumption especially if you tether a lot. I've known people who have tethered their Xbox and blown through 5GB in very short time.
Sent from my HTC Vision using xda premium
hmm so how do i stop from begin throttled not in like bandwidth saving tactics but when will i return to full speed?
till billing cycle its over
http://forum.xda-developers.com/showthread.php?p=18735765
Found a potential data unthrottle solution!!?!
Sent from my HTC Vision using XDA Premium App
aaasey786 said:
hmm so how do i stop from begin throttled not in like bandwidth saving tactics but when will i return to full speed?
Click to expand...
Click to collapse
It lasts for the rest of the billing cycle. At the start of the next cycle, you get your soft cap level back...

[Q] Can Sprint purposely slow data speed?

Tonight my data speed became SO slow. Terrible ping, and very low download and upload speeds. We all know Sprint isn't fast as it is, and this is just horrible. What really is weird about this, is my brothers S3 data speeds haven't changed, and are still normal. Can Sprint slow your data speeds if you download a lot? I didn't think they did, but then again... And, if not maybe someone has an idea for why it's being like this? Could it be that I rooted my phone, and am using a wireless tethering app? I know Sprint has been trying hard to crack down on tethering that's not being paid for.
I did a prl and profile update, but that didn't really do anything.
SeparateElite said:
Tonight my data speed became SO slow. Terrible ping, and very low download and upload speeds. We all know Sprint isn't fast as it is, and this is just horrible. What really is weird about this, is my brothers S3 data speeds haven't changed, and are still normal. Can Sprint slow your data speeds if you download a lot? I didn't think they did, but then again... And, if not maybe someone has an idea for why it's being like this? Could it be that I rooted my phone, and am using a wireless tethering app? I know Sprint has been trying hard to crack down on tethering that's not being paid for.
Click to expand...
Click to collapse
It's probably related to all the network upgrades going on. However...
Read your contract/TOS. Yes they can.
Sprint reserves the right, without notice or limitation, to limit data throughput speeds or quantities or to deny, terminate, end, modify, disconnect, or suspend service if an individual engages in any of the prohibited voice or data uses detailed below or if Sprint, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation.
Click to expand...
Click to collapse
billard412 said:
It's probably related to all the network upgrades going on. However...
Read your contract/TOS. Yes they can.
Click to expand...
Click to collapse
I hope it's just network upgrades. My phone seems fine this morning.

Werid 4g speeds, need help ruling out phone or network

I bought a Tmobile Galaxy S3 on new years from staples, and since ive got the phone ive been experiencing strange 4g speeds. While im in my house, I always have full signal strength, and it always says 4G. I live in the Bronx in New York City, and when the 4g is working properly, I get upwards of 20 megabits down, and 1-2 up. Now I could literally be sitting in the exact same spot, and later ill test the phone and it says 0.2 - 0.3 megabits, and like over 1000 ping and the up is so slow it doesnt even measure it. It usually comes back after waiting, turning airplane mode off and on multiple times or doing a battery pull. I find it strange that I can get either 21 mbps or 0.3 in the same house, while always having full bars. In the phone status sometimes it would say UTMS or HSPA, so it does switch from 3g to 4g sometimes. The thing is my previous phone was Nexus S with 3g and im pretty sure I never had a problem loading a simple image in my house because the internet was so slow. I consistently pulled 3-6 mbps on that phone. I tried calling t-mobile 3 times and they give me the same basic crap, like clear your cache, make sure airplane mode is off (really?) make sure youre network mode is on auto (i tried auto and wcdma only and it still gets slow) and all that other stuff. Is there anything else I could try to see if its a network or phone issue?
It sounds like it might be something with your local tower. I would call Tmobile and put in a repair ticket.
Sent from my SGH-T999 using Tapatalk 2
Thanks, I just did that. Called t-mobile and just directly asked them to check for tower issues, and they filed a complaint. They said to check back in 3 days, hopefully this gets fixed, or else it might be the phone. Do you think flashing different modems would change anything?
tigim101 said:
Thanks, I just did that. Called t-mobile and just directly asked them to check for tower issues, and they filed a complaint. They said to check back in 3 days, hopefully this gets fixed, or else it might be the phone. Do you think flashing different modems would change anything?
Click to expand...
Click to collapse
It wouldn't hurt to try. What are you currently running? (rom/kernel/modem)
Sent from my SGH-T999 using Tapatalk 2
Completely stock 4.1.1, with UVDLJA modem, which is the latest I believe. The phone is relatively new so I wanted to try touchwiz before I rooted. Does installing something like cm10 change the modem? Or is it independent of rom/kernel. I saw an application for tmo that can change between multiple modems pretty quickly, I might give it a try.
Sent from my SGH-T999 using xda app-developers app
My opinion
tigim101 said:
Thanks, I just did that. Called t-mobile and just directly asked them to check for tower issues, and they filed a complaint. They said to check back in 3 days, hopefully this gets fixed, or else it might be the phone. Do you think flashing different modems would change anything?
Click to expand...
Click to collapse
I work for T-Mo,
If I may lend my opinion,
To me, it definitely sounds like the tower. If you go from 20Mbit down to 0.2, and with 1000ms latency, it's super obvious there is something
wrong with the tower, or there is significant demand on the tower from other users, hey its NYC population density is insane.
Something to note as well, New York City is "in progress" for "network modernization" where they are switching to 1900Mhz.
This is why some people who have iPhones are now getting 3G in certain areas, unlocked devices, as well as AT&T phones can have 3G down there.
Due to this, since there is quite a lot of switching around going on down there, that's probably what's going on.
Example:
http://www.tmonews.com/2013/01/t-mobiles-network-modernization-what-is-it-where-can-i-get-coverage/
Hope it helps.
I see, well that makes sense. I dont really mind if its a tower issue because thatll be fixed eventually, I just would of hated if I had to replace the phone, it would of been such a hassle because I didnt buy it direct from t-mo. Thanks to both of you!
Also, since t-mobile seems to be using multiple bands for 4g, I guess it would be better to leave it on auto in network settings?
Sent from my SGH-T999 using xda app-developers app
tigim101 said:
I see, well that makes sense. I dont really mind if its a tower issue because thatll be fixed eventually, I just would of hated if I had to replace the phone, it would of been such a hassle because I didnt buy it direct from t-mo. Thanks to both of you!
Also, since t-mobile seems to be using multiple bands for 4g, I guess it would be better to leave it on auto in network settings?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
If it helps you at all to see if you are on a different band than 1700/2100mhz
You can go into the dialer and do:
*#0011#
Up top mine says band 4
Which is for 1700mhz AWS
BAND 2
which is for 1900mhz PCS.
You might be on band 4 or 2 on a tower by tower basis, or if they are making adjustments
You might be switched but that is above my pay grade lol

Categories

Resources