I have a bit of a problem and it is driving me up the wall. Al I want to do is use another operator SIM card...
I have a UK "branded" O2 LT15i Arc. I have a requirement to insert another carrier SIM card but cannot do so as the phone is locked to the O2 network. I contacted O2 and after supplying them with my IMEI number, they gave me a 16-digit long code. I have entered the code but it would not unlock at all. The expected message was supposed to read "Network unlock successful" but all I got was "Could not unlock network".
I then contacted O2 support again and after looking it up the operator informed me that if a code was entered wrong 3 times it locks the phone permanently. Obviously I have entered the code wrong in the past a few times when I inserted another SIM and so doing it, locked the phone. The pain is that there was no warning.
Information when looking in the Service menu:
Software info:
1241-4324_4.0.2.A.0.62
Under SIM Lock:
[x] Network 0
[] Network subset 0
[] Service provider 0
[] Corporate 0
[] SIM 0
Under Configuration:
Rooting status:
Bootloader unlock allowed: No
I have rolled back to the LT15i_4.0.2.A.0.42_(1247-1041).ftf firmware version using Flashtool v0.6.7.0 and was able to root the device. I then upgraded, again using Flashtool to LT15i_4.0.2.A.0.62_Generic Global World.ftf but then root is gone.
I thought that installing this firmware would remove the network lock but obviously not. I have obtained the key to unlock the bootloader from the developer website of SE but not sure if this will help seeing as the stutus on the phone now displays that I cannot unlock it no more.
I have looked at the sticky threads in the Xperia Arc General forum but I find all these tutorials confusing; overload of information. I'm still searching for a short, simplified step-by-step guide.
Anyway, my question is, what can I do to get my phone in such a way that I can use any other operator SIM card?
The main reason I need the phone unlocked is because I'm going on a foreign holiday in a week's time and I plan to use a Pay as You Go SIM card as roaming and data costs are way too expensive.
Contact jinx13 £15 unlock remotely
Sent from my LT15/18i-Dimiui using xda premium
Hi chiefy009,
Thanks for the quick reply, I'll give it a go and contact jinx13
A quick question before I get in touch with jinx13 though; will he simply supply me with a code or is there some more things behind the scenes that needs to be done?
The reason I'm asking is that O2 provides you with an unlock code free of charge, but in my case it did not work as my device is now locked "permanently"
He uses setool2 which is perm unlock you can unlock bootlosder using test point aswell with out losing drm keys, he did mine
Sent from my LT15/18i-Dimiui using xda premium
Related
I called Tmo (USA) and told them that I was travelling to Canada and wanted my SIM unlock code for my Dash. I gave them my IMEI and they emailed me a 8 digit code to unlock the phone. Only problem is that I need the "foreign" SIM to initiate the code entry on the phone according to their instructions (see below). I am wondering if there is another way to do this without the "foreign" SIM because I want to unlock it prior to travelling in fear that I dont want to break/brick my Dash while travelling.
Here is their email to me:
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXX
IMEI: XXXXXXXXXXXXXXXX
Unlock Code: XXXXXXXX
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
I saw this file (DASHv2Unlock.zip) from here. Anyone know if the code I got from Tmo will work with the DASH2Unlock program?
Thanks!
well im in states and i called tmo and told them i was going to london just to get a unlock code and all i did was put my moms cingular sim in and boom unlocked just like that foreign card just means a diffrent sim like one of cingulars ask a friend for theres if they have cingular
^^^What he said
neggie said:
well im in states and i called tmo and told them i was going to london just to get a unlock code and all i did was put my moms cingular sim in and boom unlocked just like that foreign card just means a diffrent sim like one of cingulars ask a friend for theres if they have cingular
Click to expand...
Click to collapse
Thanks, I try to go to a local Cingular retail store. MOst of my friends use Nextel or Sprint or Tmobile around here. Cingular has terrible coverage in Hawaii.
Sim
You shouldn't need a "foreign sim," but rather any sim that's not on your carrier, then the phone should give you the unlock code prompt. I always keep an old cingular sim around for this purpose.
^ Any SIM other than your carrier's SIM is a foreign one.
~Cheers~
Actually, to unlock the phones you do not even need a foreign sim. You can use your T-Mobile SIM. They just tell you that so you can make sure it's working
shiggins9 said:
You shouldn't need a "foreign sim," but rather any sim that's not on your carrier
Click to expand...
Click to collapse
Thanks for the laugh
Yep, fairly easy. As soon a TMo emailed me my unlock code, I borrowed a coworker's cingular sim card and took all of 30 seconds total.
PaisanNYC said:
Yep, fairly easy. As soon a TMo emailed me my unlock code, I borrowed a coworker's cingular sim card and took all of 30 seconds total.
Click to expand...
Click to collapse
Could have taken 15 seconds if you didn't swap SIMs
merwin said:
Could have taken 15 seconds if you didn't swap SIMs
Click to expand...
Click to collapse
How would you enter a code otherwise?When the Cingular sim was in it, it automatically prompted me for the unlock code.
Good question
im also curios as i dont have a foreign sim handy jsut been waiting for one to come my way to unlock.
When TMo unlocks??
When you have TMo unlock the phone for you is the SIM unlocked and the CID unlocked also? Or do I have to use the website everyone has mentioned to get both things unlocked?
randynchicago said:
When you have TMo unlock the phone for you is the SIM unlocked and the CID unlocked also? Or do I have to use the website everyone has mentioned to get both things unlocked?
Click to expand...
Click to collapse
Just a SIM unlock
unlocked now
Well finaly borrowed a cingular sim and got unlocked.
everything went well.
What now ?
Hop on a plane to London, make some calls...
yggdrasil said:
Well finaly borrowed a cingular sim and got unlocked.
everything went well.
What now ?
Click to expand...
Click to collapse
foriegn sim doesnt prompt to enter unlock code
Hello,
I just got my unlock code from TMO today. I put in a ATT sim but it does not prompt me to enter the code just says "Searching..." but never finds the signal.
Any help is appreciated.
currently running WM6.5 ROM V6.30EN By Lovebabyjing Build 23017[12/09/09]
tried to flash back to tmo official but kept getting errors at 3% of upgrade. "error 244 incorrect model id???"
Hi,
I just bought a Sony Xperia X10 (orange phone). I am trying to get the phone to work on Vodafone Ireland.
I got the unlocking codes on a site. tried them the phone seemed to unlock.
When I power the device up it asks me to enter my pin as normal. Then I am propmted to enter a Network unlock pin. I have tried entering the Unlock code, my PIN, my unblock code. It keeps telling me that pin is wrong & for me to contact my network operator.
When using an orange SIM, phone works ok.
I presumed that the unlock code was wrong so I went to a shop to get the unlock code & they supplied me with code I got over the net.
Any one have this problem, or now to resolve it. I have all providers and repsonse are as follows:
Orange: You are not existing customer.... Cant help you
Vodafone Ireland: Contact orange or go to a shop to get it unlocked.
Internet site: Still awaiting reply
Any one got any ideas or solutions.
Thanks
Hy All,
I'm from Romania but I bought a Fire phone 64 gb, locked on T-mobile Germany, not from Amazon but from a Telekom shop.
I take it because of good price and also to try and test if will work on Telekom Romania network...it desn't work... but i was also prepared to buy the unlocking network code, and also bought that trough a friend....also updated to OS 3.6.6
Meanwhile, when i was in stand by to receive the unlocking code I inserted a romanian carrier sim card...input pin....the phone request the unlocking code...inserted a couple of times the numbers wrong...after dismiss and played trough menus..camera....after i closed the phone in waiting the unlocking code.
The code was send it to me after paying to T-mobile Germany ....and very excited open the phone to insert the code.....but now the phone is requesting the PUK code, instead of network unlocking code....I input the PUK code from sim card...phone says "unable the unlock the PUK"....it is normal not to be able to unlock the PUK because is still locked on T-mobile....and I figured out when insert the network unlocking code wrong for couple of times, the phone will block permanentrly the sim card.
I made it a factory reset, but after insert other carrier sim card the phone still asking for the PUK code and is not able to unlock the sim by PUK.
I have the phone...the unlocking code....good sim card....but i cannot proceed to insert the unlocking code because i played and inserted wrong...i think i am the only stupid in world who made this
Someone can help me with a solution? some combination of buttons...some hide menu to enter and insert the unlocking code?
Maybe if I will buy a T-mobile Germany sim card with activated roaming....insert sim....enter the PUK code of that sim, phone will be able to unlock that PUK protection over the network, and after insert another carrier sim will be able to input the unlocking code?
Regards and hope someone can help.
costiro2001 said:
Hy All,
I'm from Romania but I bought a Fire phone 64 gb, locked on T-mobile Germany, not from Amazon but from a Telekom shop.
I take it because of good price and also to try and test if will work on Telekom Romania network...it desn't work... but i was also prepared to buy the unlocking network code, and also bought that trough a friend....also updated to OS 3.6.6
Meanwhile, when i was in stand by to receive the unlocking code I inserted a romanian carrier sim card...input pin....the phone request the unlocking code...inserted a couple of times the numbers wrong...after dismiss and played trough menus..camera....after i closed the phone in waiting the unlocking code.
The code was send it to me after paying to T-mobile Germany ....and very excited open the phone to insert the code.....but now the phone is requesting the PUK code, instead of network unlocking code....I input the PUK code from sim card...phone says "unable the unlock the PUK"....it is normal not to be able to unlock the PUK because is still locked on T-mobile....and I figured out when insert the network unlocking code wrong for couple of times, the phone will block permanentrly the sim card.
I made it a factory reset, but after insert other carrier sim card the phone still asking for the PUK code and is not able to unlock the sim by PUK.
I have the phone...the unlocking code....good sim card....but i cannot proceed to insert the unlocking code because i played and inserted wrong...i think i am the only stupid in world who made this
Someone can help me with a solution? some combination of buttons...some hide menu to enter and insert the unlocking code?
Maybe if I will buy a T-mobile Germany sim card with activated roaming....insert sim....enter the PUK code of that sim, phone will be able to unlock that PUK protection over the network, and after insert another carrier sim will be able to input the unlocking code?
Regards and hope someone can help.
Click to expand...
Click to collapse
same problem here
Please help us.
First remove the romanian sim card from the fire phone and insert it any other UNLOCKED phone than try the change the sim pin code with your sim puk numbers. After that remove the sim pin request from the simcard than put it on your fire phone and try to unlock process again.
costiro2001 said:
Hy All,
I'm from Romania but I bought a Fire phone 64 gb, locked on T-mobile Germany, not from Amazon but from a Telekom shop.
I take it because of good price and also to try and test if will work on Telekom Romania network...it desn't work... but i was also prepared to buy the unlocking network code, and also bought that trough a friend....also updated to OS 3.6.6
Meanwhile, when i was in stand by to receive the unlocking code I inserted a romanian carrier sim card...input pin....the phone request the unlocking code...inserted a couple of times the numbers wrong...after dismiss and played trough menus..camera....after i closed the phone in waiting the unlocking code.
The code was send it to me after paying to T-mobile Germany ....and very excited open the phone to insert the code.....but now the phone is requesting the PUK code, instead of network unlocking code....I input the PUK code from sim card...phone says "unable the unlock the PUK"....it is normal not to be able to unlock the PUK because is still locked on T-mobile....and I figured out when insert the network unlocking code wrong for couple of times, the phone will block permanentrly the sim card.
I made it a factory reset, but after insert other carrier sim card the phone still asking for the PUK code and is not able to unlock the sim by PUK.
I have the phone...the unlocking code....good sim card....but i cannot proceed to insert the unlocking code because i played and inserted wrong...i think i am the only stupid in world who made this
Someone can help me with a solution? some combination of buttons...some hide menu to enter and insert the unlocking code?
Maybe if I will buy a T-mobile Germany sim card with activated roaming....insert sim....enter the PUK code of that sim, phone will be able to unlock that PUK protection over the network, and after insert another carrier sim will be able to input the unlocking code?
Regards and hope someone can help.
Click to expand...
Click to collapse
Have you managed to solve the problem? I have the same problem, would be grateful for a fix
Re
Andrey765 said:
Have you managed to solve the problem? I have the same problem, would be grateful for a fix
Click to expand...
Click to collapse
Hy All,
Long silence..because of work.
So... i send it back to Germany to test the method who was adviced from Telekom call center...I have talked with the support team from Telekom Germany and it seems to solve the problem it is must to insert an plan (abonament) sim card ( not working with a pre pay sim card) from the network who is locked ...it doesn't matter of who have the plan sim...one of your friend or in a shop...and it must be insert the PUK code of that sim and it remove this locking and registering to theyr system, and after will be able to insert any sim card and insert the unlocking code...this is what they told me on the phone...
They have tried and inserted several times an abonament sim card....same problem...but i think they and also people from Telekom shops are out of this space with technics/phones.... all tell me not working...now wait to send in service...maybe they reinstall the software.
Someone tried the method described above by the user "ease_the_pain" or an hard reset (vol. up + vol. down + on/off button in the same time)?
Maybe a hard reset will make the phone to start from beginning with unlocking request... if someone will make the phone work after hard reset please leave message asap...i want to avoid to send the phone in service and tell to my friends to send back to me..
Thx and Regards
Solved
Problem solved...Phone replaced with a new one.... new unlock code now exploring phone and settings....and apps
Hi,
I entered the wrong sim unlock code into my LGG3 D850 too many times and as it says here, "Use extreme care during the unlock process, as the incorrect entry of an unlock code too many times during the life of the device permanently disables the unlock ability. The number of attempts to unlock the device is dependent on the manufacturer and model." I have contacted AT&T's customer care and they said they can not help. I have contacted LG but I am still waiting for their response. I can not go in person to an AT&T store because I am currently in China. I have submitted through their device unlock portal 2 times now and have gotten the same sim unlock code, but idiot me entered the case reference number in too many times. I can root my phone and do cfw. Is there a solution for my problem? Sorry for my formatting.
Hello.
I'm from Portugal and bought an HTC 10 wich is locked to T-Mobile.
Already got unlock code for it but i insert a portuguese network sim card and i never get the message to place the unlock code.
I checked the IMEI at T-Mobile website and it shows : Your device is blocked and will not work on T-Mobile’s network.
Already unlocked the bootloader and rooted the phone, thought that would be enough to overcome the T-Mobile app ( wich is to unlock the phone for the network ).
Any tips or comments on how i can solve this issue and use the phone with another sim card?
Thanks in advance