Can't access Phone HD! - T-Mobile Samsung Galaxy S II SGH-T989

A couple of days ago I threw my phone is rage.... I need to turn it in for a replacement however I cannot use my touchscreen at all. Nothing displays and none of the touches have any effect. Only the hard buttons work.
Im pretty sure I can get it into download mode and reset it to stock rom, but I was wondering if there was anyway I can access the phones internal HD without connecting USB data from the pull down menu to save my pictures and other data.
Also, the phone is going to cost me $130 to replace, since I don't have insurance. Does anyone have any suggestions that might be cheaper?
Sorry for what sounds like a dumb post and any help is greatly appreciated!!

Don't think you can access besides going into recovery and get your pics and data like that.
Sent from my SGH-T989 using Tapatalk

You can refer to this thread
http://forum.xda-developers.com/showthread.php?t=1501169
Broken Screen
Sent from my SGH-T989 using xda premium

Lo N Slo said:
A couple of days ago I threw my phone is rage.... I need to turn it in for a replacement however I cannot use my touchscreen at all. Nothing displays and none of the touches have any effect. Only the hard buttons work.
Im pretty sure I can get it into download mode and reset it to stock rom, but I was wondering if there was anyway I can access the phones internal HD without connecting USB data from the pull down menu to save my pictures and other data.
Also, the phone is going to cost me $130 to replace, since I don't have insurance. Does anyone have any suggestions that might be cheaper?
Sorry for what sounds like a dumb post and any help is greatly appreciated!!
Click to expand...
Click to collapse
It costs $130 (deductible) to file a claim if you have insurance.
Sent from my SGH-T989 using XDA App

Lo N Slo said:
A couple of days ago I threw my phone is rage.... I need to turn it in for a replacement however I cannot use my touchscreen at all. Nothing displays and none of the touches have any effect. Only the hard buttons work.
Im pretty sure I can get it into download mode and reset it to stock rom, but I was wondering if there was anyway I can access the phones internal HD without connecting USB data from the pull down menu to save my pictures and other data.
Also, the phone is going to cost me $130 to replace, since I don't have insurance. Does anyone have any suggestions that might be cheaper?
Sorry for what sounds like a dumb post and any help is greatly appreciated!!
Click to expand...
Click to collapse
Why did you throw it?

Rage for buying a useless device.
--sarcasm

Related

Display problem!! Please help!

display does not always work. The phone is not rooted. So I don't use set cpu or anything like that. The problem that I am having is when I turn the phone on (after it is shut down) it does not display the htc logo, then when it gets to the g2 it does not display that either. When the finishes turning on the screen is still black. I can press the digitizer where I know the unlock is and I can feel it vibrate then when I unlock it I can still feel it vibrate when it unlocks and it takes about 2 to get the screen on from this just pressing the on and off power button. Some1 please help. PLEASE HELP!!! Any Ideas?
Sent from my T-Mobile G2 using XDA Premium App
Sounds like a dead LCD unit. How/when did this start happening?
Dang so the lcd is not even turning on? Since your not rooted you should get a replacment phone
Sent from my HTC Vision using XDA Premium App
masroorkhan said:
I searched other forums and seems like I am not the only one with this problem. All they suggested was to take out the battery, mem card, sim and leave it for a while and then put everything back in, the display was working fine again. Unfortunately, it didn't work for me, not even restoring factory default, not to mention going through that painful "shooting in dark" process.
I am already aware that if all things fail, LCD has to be replaced. Other than that if anyone has any other suggestion(s), it'd be much appreciated. Otherwise thanks anyways
Click to expand...
Click to collapse
I am going through same problem. Haven't found a 'non-LCD replacement' solution yet. Maybe the above will make things work for you. There was one guy who said he turned on the phone without the mem card. So you can try this as well.
If you find anything else, please share.
Good luck.
I didn't think it was a dead lcd because after about 2 minutes of the phone already running the lcd will turn on again. and I saw your thread that said to take everything out I did try that and it did not help. any other ideas?
Does the screen flicker? If you open it up halfway and gently nudge the flex cable, does it do anything?
I juat tried and it does not flicker at all. Once the screen in on there are no problems, its getting the screen on that's hard. Its realy weird. And it started about a week ago and the phone is out of warenty.
Sent from my T-Mobile G2 using XDA Premium App
It doesn't sound like it should be a problem but I want to root it. And install a custom rom, and I am scrared to do that because when I boot into recovery I cant see the screen.
Sent from my T-Mobile G2 using XDA Premium App
How can it be out of warranty? G2 wasn't released until October 2010 and HTC provides a 1 year defect warranty. Here is the link. http://www.htc.com/www/support/warranty.html. I didn't look at anything outside the US though.
This is not a caused by physical damage so should be covered??
Also, Tmo, if that's who you're with might just send you a new one?
I'm assuming you don't have the Asurion 5.99 plan? That would cover it for $130 last resort.
Oh, also, Visa or Mastercard will sometimes take care of you if you used it to purchase the phone so check with them in a pinch.

[Q] Screen just cracked on the inside, no display - how to salvage internal sd files?

Hey guys, my "locked" phone just took a tumble onto some black asphalt and now the screen is busted/no display.
Any suggestions/recommendations or ideas for retrieving the internal SD card datafiles before I claim insurance on it for a replacement? I can't unlock the phone from the busted screen because a) I can't see the display and b) the touch inteface no longer seems to react to input.
Thanks in advance.
Just a note: the break doesn't appear to be outward, but inward...other glass is OK but the actual backlight is shot.
Here's the million dollar question - was USB debugging on?
If so ADB shell will be your friend to transfer the files, especially if you're rooted.
Only other option is the program that mirrors your screen, don't recall what the program name is.
(Just remember I had to have it for the Zio at one point..)
Believe this will work even if locked...
Unfortunately USB debugging was disabled. Sounds like I might be screwed! :/
Any ideas on the deductible (if any) for a cracked screen? Note that the outward screen looks fine, just the digi display that is shot.
I made a thread about something similar months ago. It was called Kies is a life saver...
My friend shattered his screen on his SGS2 and wanted me to backup then restore his data to the replacement.
Plug it into Kies on a Windows PC, and select backup, then once you get a replacement select restore.
Sent from my SPH-D710 using xda premium
Mattix724 said:
I made a thread about something similar months ago. It was called Kies is a life saver...
My friend shattered his screen on his SGS2 and wanted me to backup then restore his data to the replacement.
Plug it into Kies on a Windows PC, and select backup, then once you get a replacement select restore.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Thanks for the tip, but unfortunately it doesn't look like Kies will let me access the Backup features until the device is unlocked. And of course, I don't regularly backup this device.
Any suggestions as a plan b or workaround your friend was able to take advantage of?
Additionally, any idea what your friend had to shell out for the replacement w/ insurance?
$100.00 for insurance.
Sent from my SPH-D710 using xda premium
Mattix724 said:
$100.00 for insurance.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Ergh, don't exactly like the idea of having to swallow 100 bucks. So just for my knowledge, TEP no longer covers screen cracks? I'm curious if I could pass this off as a manufacturer flaw, as the phone itself is otherwise in perfect physical condition, just the digital AMOLED that is broken.
Take it to a corporate store/repair center and tell them the screen quit working. Maybe you will get lucky.
Were you using a case?
oblivion0 said:
Unfortunately USB debugging was disabled. Sounds like I might be screwed! :/
Any ideas on the deductible (if any) for a cracked screen? Note that the outward screen looks fine, just the digi display that is shot.
Click to expand...
Click to collapse
reboot into recovery and then adb pull the data you want.
someguyatx said:
Take it to a corporate store/repair center and tell them the screen quit working. Maybe you will get lucky.
Were you using a case?
Click to expand...
Click to collapse
Yes, had a CaseMate with kickstand on it at the time of the tumble. It was literally about 4 ft off the ground, slipped from my hand while exiting the car, and landed face-first on some craggy black asphalt. I could tell from the fall that there was going to be damage, but I was expecting the outer glass to break, not the inner.
Worth a shot I suppose, there's a decent place near me...they replaced my OG Evo for free - but I think this was before Sprint's insurance policy changes. Unfortunately for my S2, if you glance at the screen at a good angle you can see clearly that the AMOLED digitizer has crack lines.
Still, seems a shame to spend a potential 100 bucks via an insurance replacement on a phone that barely fetches half of that on Ebay...
TEP might cover you for a replacement screen, but of course you're going to have to pay for it.
Sent from my SPH-D710 using xda premium
Guys, I fibbed. Looks like I did have USB Debugging setup on the phone. Can anyone remind me on the internal_sd path so I can pull my data?
Thanks in advance!
Nvm...found it. For historical reference from ADB root (e.g. cd /) you can cd sdcard to gain access to the internal SD.
Need one more bit of help on this issue...
Trying to do an adb pull to no avail. Can anyone clarify why I'm receiving the error: device not found when attempting to execute adb pull /sdcard .\sdcard
adb ls gives me all files on the device, but pulling throws a "device not found" error. Is this a sign that USB debugging is, in fact, not enabled?
Can anyone advise me on what I'm doing wrong here? adb ls works fine for viewing the device directory system, but the minute I try to perform an adb pull I'm receiving a "device not found" error. Does this mean USB debugging is not enabled on my device, or did I miss a step in launching my device shell?
Reuploading missing screenshot.
Are you rooted?
Sent from my SPH-D710 using xda premium
Mattix724 said:
Are you rooted?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
No, device was never rooted.
I think one of the stock sw upgrades prevents you from retrieving your files with a computer, unless you are rooted. Take it to the sprint store and they may be able to retrieve your data
If it was never rooted I'm not sure what you can do to pull your data using ADB... Kies was the only thing I was able to use when I helped my friend retrieve his data.
Sent from my SPH-D710 using xda premium
---------- Post added at 07:01 PM ---------- Previous post was at 06:49 PM ----------
Just found the thread and gave it a bump.
http://forum.xda-developers.com/showthread.php?t=1742419
Samsung Kies is a life saver!
Sent from my SPH-D710 using xda premium
Hit up the op on this thread. He should have a screen cheaper than what you will pay for a replacement phone. http://forum.xda-developers.com/showthread.php?t=1868913

[Q] how to access sms's from computer, broken screen [Solved]

Dropped my At&t S3 at work today and the screen went black... can sometimes see a few lock screen images, but it is unresponsive to touch. I'm rooted, running CM10 and believe I have usb debugging allowed on the the phone. Is there anyway for me to locate and view the SMS's that have been sent to me through my computer? Sorry if this has been covered before, I just spent the last hour searching, but was unable to find anything. Also, does what I described on my screen sound like it will need just a glass replacement, or digitizer, and LCD? Thanks for all your help.
You can get the sms database from /data/data/com.android.providers.telephony/databases
Sent from my SGH-I747 using xda premium
d3athsd00r said:
You can get the sms database from /data/data/com.android.providers.telephony/databases
Sent from my SGH-I747 using xda premium
Click to expand...
Click to collapse
Thanks for your help, but I was unable to find the files this way. When I access my phone through windows explorer, I open internal storage, then data and the only file I can see is a titanium backup file. Am I going about searching my phone the wrong way?
On a brighter note, I did just find a program called myphoneexplorer which gave me quick access to everything I needed, so problem solved. Now I just need to figure out how I'm going to fix my phone.
mynameisnoah said:
Dropped my At&t S3 at work today and the screen went black... can sometimes see a few lock screen images, but it is unresponsive to touch. I'm rooted, running CM10 and believe I have usb debugging allowed on the the phone. Is there anyway for me to locate and view the SMS's that have been sent to me through my computer? Sorry if this has been covered before, I just spent the last hour searching, but was unable to find anything. Also, does what I described on my screen sound like it will need just a glass replacement, or digitizer, and LCD? Thanks for all your help.
Click to expand...
Click to collapse
This is definitely more than just the lens (glass), everything would still work if the lens were the only problem. Although unlikely since you say sometimes you see the lock it screen it could be just a loose cable(s). The reason i say this is if it were just a bad connection you would probably get flickers more often that just the lock screen. More likely it sounds like the LED panel is blown. I feel your pain, i actually just dropped mine today and broke my lens...argh. Depending on your skill level with electronics you could attempt to disassemble the phone and check the connections. If it comes back to life and you just need to replace the lens, they range from 10 to 30 bucks. You can pick up a lens/led assembly for around 200 bucks online, or Samsung does it for 175.
mynameisnoah said:
Thanks for your help, but I was unable to find the files this way. When I access my phone through windows explorer, I open internal storage, then data and the only file I can see is a titanium backup file. Am I going about searching my phone the wrong way?
On a brighter note, I did just find a program called myphoneexplorer which gave me quick access to everything I needed, so problem solved. Now I just need to figure out how I'm going to fix my phone.
Click to expand...
Click to collapse
That's because the data folder you accessed is actually /sdcard/data. You will have to use adb pull to get it off.
Sent from my SGH-I747 using xda premium
You checked "yes this is a question"
Guess where it belongs?
Please read forum rules before posting
Questions go in Q&A
Thread moved
Thanks
FNM
dntesinfrno said:
This is definitely more than just the lens (glass), everything would still work if the lens were the only problem. Although unlikely since you say sometimes you see the lock it screen it could be just a loose cable(s). The reason i say this is if it were just a bad connection you would probably get flickers more often that just the lock screen. More likely it sounds like the LED panel is blown. I feel your pain, i actually just dropped mine today and broke my lens...argh. Depending on your skill level with electronics you could attempt to disassemble the phone and check the connections. If it comes back to life and you just need to replace the lens, they range from 10 to 30 bucks. You can pick up a lens/led assembly for around 200 bucks online, or Samsung does it for 175.
Click to expand...
Click to collapse
Just took it apart and tried re-securing most of the connections, but still no luck. I think I'm going to ship it off to Samsung, as that seems like the best price. Fortunately I have an old 3gs iphone that I left unlocked just in case to get me by in the mean time, unfortunately I'm back to using ios. As much as I hate apple, I have to say I dropped my 3gs hundreds if not thousands of times over the 3 years I used it, and only broke the glass once which cost less than $10 to repair. I've had this S3 for 3 weeks dropped it once and now I'm looking at close to $200 to repair it... kind of lame. That being said, now that I've gone android I could never go back.
d3athsd00r said:
That's because the data folder you accessed is actually /sdcard/data. You will have to use adb pull to get it off.
Sent from my SGH-I747 using xda premium
Click to expand...
Click to collapse
Aha, I see. Still learning... thanks!
kennyglass123 said:
You checked "yes this is a question"
Guess where it belongs?
Please read forum rules before posting
Questions go in Q&A
Thread moved
Thanks
FNM
Click to expand...
Click to collapse
Sorry, and thanks!
mynameisnoah said:
Just took it apart and tried re-securing most of the connections, but still no luck. I think I'm going to ship it off to Samsung, as that seems like the best price. Fortunately I have an old 3gs iphone that I left unlocked just in case to get me by in the mean time, unfortunately I'm back to using ios. As much as I hate apple, I have to say I dropped my 3gs hundreds if not thousands of times over the 3 years I used it, and only broke the glass once which cost less than $10 to repair. I've had this S3 for 3 weeks dropped it once and now I'm looking at close to $200 to repair it... kind of lame. That being said, now that I've gone android I could never go back.
Click to expand...
Click to collapse
It just really depends on where and how it lands, i've dropped all of my smartphones, some that i expected they were destroyed, you know on asphalt with pieces flying off in different directions, and managed to get a way with just a few scratches. This time my GS3 dropped no more than 36 inches onto a carpeted floor but manged to catch a sharp corner just on the edge of the screen and that was all she wrote. One of the biggest disadvantages to larger screens on our devices is more chance of the screen being damaged in a fall.

[Q] phone seems to be completly dead yet worked last night!

okay so here is the deal. i have a samsung epic 4g and i had it fully charged just yesterday and was playing around with it then set it down and went to bed. when i woke up in the morning it was completely dead. would not turn on what so ever, i proceeded to plug my charger in and nothing... no charge light and nothing when i tried the power button. it refused to turn on or even charge.
i have already tried many things i found on the web like hard reset, download mode and recovery. but no button combinations work. i even tried a battery that was fully charged from a friends samsung galaxy 2 and his usb charger which i no works. it would not turn on with the power button or any button combination and would not charge or even show any lights.
so idk what is going on. any help would be greatly appreciated. Thanks! :good:
Need more info, rom? Overclocked? What were u playing around with?
Sent from my SPH-D700 using Tapatalk 2
phonehunter59 said:
Need more info, rom? Overclocked? What were u playing around with?
Sent from my SPH-D700 using Tapatalk 2
Click to expand...
Click to collapse
its completely stock. idk what version its on or anything cause it wont turn on. i was just playing some games on it and thats it.
blood angte said:
its completely stock. idk what version its on or anything cause it wont turn on. i was just playing some games on it and thats it.
Click to expand...
Click to collapse
sounds like a hardware failure, try taking it to sprint and they *MIGHT* fix it for $30 or replace it for (I think) $100 with insurance. If you want, find a working one with failures like power button or broken screens and just switch the motherboards from that one to the one you have, make sure you exchange the stickers on the back as well. But make sure it also has a clean ESN
phonehunter59 said:
sounds like a hardware failure, try taking it to sprint and they *MIGHT* fix it for $30 or replace it for (I think) $100 with insurance. If you want, find a working one with failures like power button or broken screens and just switch the motherboards from that one to the one you have, make sure you exchange the stickers on the back as well. But make sure it also has a clean ESN
Click to expand...
Click to collapse
well i guess there is not much else i can do. i will probally just take it to sprint and get an estimate. if its to spendy i will probally just repair it myself. thanks for ur help :good:

broken lcd screen, need to unlock and wipe data to sell

My bro broke his S4 lcd screen 2 times within 1 month. We already had it repaired once that costed over $250 to replace the screen. Somehow tmobile f'ed up when we bought the phones and they did not add insurance to ours plans even though they said over the phone over 5 times that it was on all of phones. We are trying to cut our losses and now we have to sell all of our phones and rebuy them to get the insurance that we requested in the first place. My bro's lcd is still broken and now we are trying to sell it. How can we sell my bro's s4 with the broken screen for the most money so we can throw less money into the pit. I was thinking if we got it factory unlocked we could probably sell it for $100 more. His screen wont turn on at all. It seems that everything is working except the screen. Are there any ways to unlock the phone, back up everything and erase everything before we sell it with a non functional screen? How much do you think that could fetch on ebay and do you think it will sell for less once the note 3 comes out? Thanks.
Have you tried hooking to PC via USB cable to see if you can access the sd card?
That way you can get pictures off the phone and delete the one on the phone.
If you have "wipe device" enable in Google settings you could wipe all the data from the phone before selling it. Without a working screen it's kinda hard to do much. Does the screen still react to touch or is it completely dead?
If the touch screen still works buy an mhl cable and connect to your TV so u can navigate to setting and do a reset or even unlock it.
Sent from my SGH-M919 using Tapatalk 4
Thank you for all of your suggestions.
baseballfanz said:
Have you tried hooking to PC via USB cable to see if you can access the sd card?
That way you can get pictures off the phone and delete the one on the phone.
If you have "wipe device" enable in Google settings you could wipe all the data from the phone before selling it. Without a working screen it's kinda hard to do much. Does the screen still react to touch or is it completely dead?
Click to expand...
Click to collapse
Is the wipe device setting need to be turned on or is it on by default? How does it work/activate? He somehow needs to get some information from an app. Is there a way that I could just copy the data while connected to a PC and somehow load it on my phone so he can get the info that he needs. I have not used Samsung Kies, do you think that could help me out in any way? Are there ways to control the phone through a command prompt while connected to a PC, his phone is rooted? If somehow I could do a nandroid backup that would help things a lot. If I can't wipe the phone through googles settings should I just delete as many files on the internal sd I can without corrupting the phone. I don't know which files are crucial without breaking the phone. Where should I start? Thank you.
aznmode said:
If the touch screen still works buy an mhl cable and connect to your TV so u can navigate to setting and do a reset or even unlock it.
Sent from my SGH-M919 using Tapatalk 4
Click to expand...
Click to collapse
I do have an mhl adapter but I do not think that the screen is responsive. However, the soft keys are reacting. I do not have the mhl adapter with me right now to test it out. Doesn't the screen need to be first unlocked for it to show up on the TV? Lucky, I did not set it up with a complex unlock method. However it still could be very difficult to unlock the screen. If this does not work out do I have any other options? What about the value for resale? Should I try to sell it before the unveiling of the note 3 or do you guys think that the value will not drop much?
I noticed that the screen that was used to replace the original broken screen was a little less vibrant and clear than mine. The repair guy swears that the screen was made by Samsung. Are there other companys now making screens for the S4 that are inferior to the originals? Could that be why the screen broke so soon? Thank you all for helping me.
Wipe device feature would have to be turn on by the user (not default)
https://www.google.com/android/devicemanager

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