Develop Bugs

Microsoft MyPhone and SMS

Hi:
Just got a new phone and used MyPhone to restore sms etc. to my new phone.
Well, it did restore all sms, but it restored them in a crazy, erratic order . Out of date, out of time (for example an sms from 10/25 shows after one from 10/26, and one from 10pm shows after one from 10am etc). Is there anything I can do about arranging them? I did of course try the view by MESSAGE TYPE, FROM etc (in the upper right of messaging), which only rearranged the main/last visible sms in the thread.
Also, the restored texts only show sent texts in TF3D sms tab (TF3D 2.1, WM6.5 stock ATT), but it does not show received texts.
Please help, as everything is a MESS now.
Thanks!

That's a good point. I noticed that too. Also my mms don't get restored with their pictures attached.

I've been having this problem for a bit now, wow, thought it was only me. However, when I log onto myphone on the net, everything is there, very strange

I've suffered the same problem as you guys, but I found a solution. Here are the steps I had to take to ensure the proper order of my SMS.
On your previous device you have to disable SMS threading. Here are the steps to do it (Assuming its WinMo 6.1):
1.) In your registry go to:
HKEY_CURRENT_USER\Software\Microsoft\Inbox\Settings\OEM\
2.) Create new DWORD value name: SMSInboxThreadingDisabled
3.) Set the value for that DWORD to 1
4.) Exit and soft reset device
Now you have to install Jeyo Mobile Companion to back up your SMS on your old device. You can use it as a trial for 30 days. Here is the website: http://www.jeyo.com/companion.asp
1.) Connect your previous device to the software and backup your SMS only (you will be given options to backup contacts and e-mail as well) using the software. It should be self-explanatory to do this. This creates a local backup file on your PC.
2.) Hard reset your Tilt 2
3.) Make sure in your Task Manager that Messaging is not in there
4.) Connect your Tilt 2 to Jeyo Mobile Companion. Choose the restore option to restore your SMS
5.) When the process is complete, go your SMS Inbox. If you see your Inbox sorting out your messages, then your job is complete. If you have a lot of SMS's this process can take a very long time. Do not interrupt the process at all! Just leave the phone idle for a while. If you do not see your Inbox sorting the SMS's continue reading.
6.) Delete all your SMS's on the Tilt 2. Make sure drafts, inbox, and sent items are empty. It can take a while to delete all the messages.
7.) Repeat steps 3-5
This is all based on my experience of restoring the SMS in the right order. If anyone has a simpler and more efficient way of doing this, please post.

Hi:
Thanks for your reply. Sadly I no longer have my old device.
Is there any other way of fixing this problem?
Thanks again!

From my experience, the only way around it is converting your SMS backup to non-threaded SMS backup. I haven't tried this method but you can see if works for you.
I am not sure if AdvancedConfig 3.3 is compatible with WinMo 6.5, but I assume it is. Please research if it is beforehand because I couldn't find confirmation. You can download that app from here: http://forum.xda-developers.com/showthread.php?t=418151
Use that app to disable threaded SMS. Soft Reset and if all went well, your inbox should not have threaded SMS anymore. Then start following my steps from where you install Jeyo Mobile Companion. The only difference is that in the first step, you will be backing up your SMS from your Tilt 2.
Let me know if that works out for you if you decided to try it out.

There were many complaints of this on the MyPhone forums and last I checked, Microsoft said that this was a known issue based on when the device was inserting a given message into the message store.
They said that they were working on it.

das-man said:
From my experience, the only way around it is converting your SMS backup to non-threaded SMS backup. I haven't tried this method but you can see if works for you.
I am not sure if AdvancedConfig 3.3 is compatible with WinMo 6.5, but I assume it is. Please research if it is beforehand because I couldn't find confirmation. You can download that app from here: http://forum.xda-developers.com/showthread.php?t=418151
Use that app to disable threaded SMS. Soft Reset and if all went well, your inbox should not have threaded SMS anymore. Then start following my steps from where you install Jeyo Mobile Companion. The only difference is that in the first step, you will be backing up your SMS from your Tilt 2.
Let me know if that works out for you if you decided to try it out.
Click to expand...
Click to collapse
Hi:
Thanks so much for your replies
So, after restoring with Jeyo, can I then turn threading back on? I can't live without threaded messages lol.
Thanks again!

Oh I am sorry I forgot to mention that. After you backup your messages without the threading, you should hard reset your phone. Then just follow the steps like I mentioned. So yes, your threading should be enabled again by default so you don't have to worry about that on your part.
BTW, please don't forget to keep copies of your old backups (any backup files you had before I made my suggestions).

Hi:
Well when I disabled threaded messaging for some reason it caused my phone to become unresponsive. SMS tab was no longer loading in TF3D, and all of TF3D was basically unusable.
I had to hard reset, and restore with Sprite.
So, now I am back to the messed up SMSes.

Sorry to hear that. Yeah I was lucky enough to still have my old phone to mess around with so I am not sure how get your SMS in order. If you still feel like messing around I still have a few ideas in mind lol.
Forget trying to disable the threaded SMS all together. This time try backing up your SMS on your Tilt 2 using Jeyo. Once it's backed up, look in Jeyo and see how it is arranged. If you see all your received SMS in "Inbox" and sent SMS in "Sent" I guess that is a good sign. Then perform a hard reset on your phone and try restoring your SMS from Jeyo's backup file.
If after the first restore from Jeyo, your message is still out of order, don't panic. Like I mentioned earlier, delete all your SMS's(Not Hard Reset!) and perform the restore a second time. (I don't know the reasoning behind that, but hey it worked for me.)

Das-Man,
I have the HTC Touch Pro 2 with Verizon as my carrier and I tried your method.
I downloaded all my messages back onto my phone via My Phone. They were all out of order. So, I then downloaded Total Companion and edited the registry value as you said, so that they became unthreaded. Went to Jeyo's website, downloaded the program, backed them up.
I deleted all messages in my folders, deleted the registry values, made sure my mms was closed, etc. Then restored my messages. They went back on but they are still unthreaded in my windows sms windows.
I already had my contacts, etc backed up. So, I decided to reflash my rom thinking that it would definitely get rid of my threading edits. That went smoothly, and I tried again.
In the windows txt app they're still unthreaded, but in order. In HTC's texting window, all texts are now separated by author. IE. All of mine are at the top, with all of my correspondents at the bottom. Though they are in the correct order, this still isn't very helpful.
You have any more ideas of what I could do or where I might have gone wrong?

First of all, the HTC's texting Window is a mystery I have not solved yet. Yes, mine also has the same nonsense with the the messages I sent on top while the messages I received on the bottom. I am still researching into it, and if i find a solution, I'll definitely let you know.
Now for your Windows txt app; after you reflashed the rom you said your msgs are still unthreaded after you transferred them. I am not sure if I had the same problem but I remember something was wrong the first time I transferred. That is why I deleted all the text messages and did the transfer process a 2nd time w/o reflashing the rom. In other words, the first transfer usually doesn't work for some odd reason but the 2nd time it does. If you see messages being sorted, then you are good to go, and don't touch it til you are certain it is done. I hope I didn't confuse you lol. BTW is it WM 6.5?

Ugh, this is the most frustrating thing ever.
After reading your post, I reflashed my rom again. Put the txts on once, it was a no go. No sorting happened. I deleted all of them, reconnected to Jeyo, and went to restore again.
Jeyo got through all the inbox and about 1/2 the sent box. Then it errored and closed out, not completing the restore. I went into my inbox to delete this incomplete transfer, and lo and behold what was there began to sort. I left it alone to make sure and everything rethreaded. It was fantastic. But as I said, 1/2 my sent messages were misssing and thus did not get rethreaded in. So, I deleted all my messages again. Repeated process, jeyo didn't error this time.
But of course, now they refuse to rethread. I have deleted/re downloaded probably about 10 times now and not once did it begin to resort my txts. I even reflashed the rom, hoping that it only would work the 2nd time, still no cigar.
I just don't understand what makes the windows messaging app want to rethread or not. Are there special options I should select in the restore? Am I supposed to be checking that overwrite box?
And yes, this is WM 6.5.

When I was doing the transfer, I did not have the overwrite option checked off. The best thing i could suggest, is reflash your Rom. Make sure in task manager that messaging is not in there. Use Jaya to transfer all your SMS to the phone. If it did not thread, make sure you delete all your text messages. Don't use Jaya to delete the SMS's but use the phone. Make sure you delete your sent box, inbox and even drafts. If you have a lot of messages, it can take quite a while to delete so don't panick. When you see everything is clearn try the transfer process again and hopefully it threads. I'm sorry if I'm repeating exactly what you did, but that is the best I can think of.

I got it to work. I had to turn of the threading option when I transferred the texts over. Once they were one, i went and renabled threading. All threaded perfectly. =)

I don't seem to have the problem you are all facing. I tested many different scenarios without turning off Threaded Messaging. First synced all the messages, then archived only a few that were part of a threaded message. they obviously got deleted from the phone. Later I restored the same messages from the archive and voila, they were all back perfectly.
I'm not sure, but many of you might not be aware that there is a new version of MyPhone available. The one that came with my ROM wouldn't work unless I upgraded it, which I did.

hopelovebeauty said:
I got it to work. I had to turn of the threading option when I transferred the texts over. Once they were one, i went and renabled threading. All threaded perfectly. =)
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Click to collapse
Good to hear. BTW, were you able to get the HTC Messaging to thread properly?

Anyone have Handcent delete all your messages for no reason?

I had a ton of text message threads in Handcent.. Just rebooted my phone like I do all the time. And all of a sudden they were gone! I tried to do a data restore from Titanium but that never seems to work for texts
Not the end of the world.. Just curios as to why it happened..

I have read before that sometimes HC will FC if too many messages are present on a thread, I guess this could be qualified as another side effect for a database that has become way too large for HC to handle.

This just happened to me again. After a manual reboot.. ALL of my text messages are gone. They're gone from the stock messaging app too so I'm not sure where the problem lies. I did a Google search and see other people are having this problem as well with just the stock messaging app. Any ideas on a fix? I'm missing some important text messages.... ugh..

Just noticed my saved wireless networks are gone after the reboot as well....
Sent from my PC36100 using XDA App

thenags said:
This just happened to me again. After a manual reboot.. ALL of my text messages are gone. They're gone from the stock messaging app too so I'm not sure where the problem lies. I did a Google search and see other people are having this problem as well with just the stock messaging app. Any ideas on a fix? I'm missing some important text messages.... ugh..
Click to expand...
Click to collapse
I can't help you with the root cause of the problem - I've never had it happen to me but a couple of friends have (all msgs wiped).
If the messages are missing from Handcent, they will also be missing from the stock app - there's no difference because the messages are (or should be) in the same place and you're just choosing to view/send them with Handcent or the stock app (or another of your choosing).
I CAN, however, help you try to minimize the effects of this happening in the future, as well as keep multiple records of your SMS...
I use two apps, together. The first one, called SMS Backup & Restore, by developer Ritesh Sahu has been a god send for me. You can backup all your messages and restore them, fully - it even gets the conversation threads in the right order by date upon recovery. In addition to manual backups, you can schedule backups.
While backing up is fast, I have to warn you that deleting all current messages (if you have a lot) and restoring them can take time. Restoring them, however, shows you a status bar so you can track its progress while deleting them just says "deleting" and you never know how long it will be. (The same dev also has a sister program for phone call logs - it's lightning fast and just as reliable/effective).
The other app I use is called "SMS Backup" by dev Christoph Studer (if you have trouble finding either of these in the market, look them up by searching for the dev's names). What this app does is work quietly in the background to send / upload your SMS to your Gmail. You can set which label you want to apply to them in Gmail, and then in Gmail set a filter to have them skip right over your inbox. This app also lets you have them appear as read when they are uploaded. All in all, you never even realize it's working and your Gmail will never be the wiser, until you have to refer back to an old SMS - maybe a phone number or address or some other vital info sent to you over text... and you can just go and find it at that time safely recorded in your Gmail.
I hope that helps!
Best of luck. If you're having trouble beyond disappearing texts, you may have other more serious underlying issues...

The problem with the backup apps are obviously I need to run them. Who thinks to do a backup prior to doing nothing more than a reboot?! It's crazy that the phone just deletes them on it's own. Searching on Google shows that this problem is wayyyy too common.

thenags said:
The problem with the backup apps are obviously I need to run them. Who thinks to do a backup prior to doing nothing more than a reboot?! It's crazy that the phone just deletes them on it's own. Searching on Google shows that this problem is wayyyy too common.
Click to expand...
Click to collapse
who will do backups on a regular basis? folks that have lost data in the past. the more significant the loss, the better their backup habits.
i do backups. it seems the previous poster does. heck, i bet you start doing backups too.
the more you work with technology the more likely you are to ensure that your important data is at least duplicated. things like pictures, audio, video, text should be considered. this goes for desktops, laptops, netbooks, phones, etc. if it stores data, runs an OS and a users interacts with it...it will fail eventually.
sms backup works quite nicely. i found it after i lost my text messgs once.

I run Titanium every single night by schedule and nandroid every other night. I also have automated backups on all my PC's. But I send and recieve at least 1000 texts a day.. So when my texts randomly delete themselves at 5pm.... A backup made at 2am does me no good for my text messages....

Then modify your backup routine. I your backups won't recover your data...you are using the wrong tool. Sms backup can backup every X hrs.
Trust me..there is always a way to protect data that you find important.
I agree, the app shouldn't erase your data.
you can complain and cry....or...complain and recover.
The choice is solely up to you.
Good luck.

I back up all of my texts to my gmail, makes for great searching!

DraginMagik said:
Then modify your backup routine. I your backups won't recover your data...you are using the wrong tool. Sms backup can backup every X hrs.
Trust me..there is always a way to protect data that you find important.
I agree, the app shouldn't erase your data.
you can complain and cry....or...complain and recover.
The choice is solely up to you.
Good luck.
Click to expand...
Click to collapse
Where is the option to backup every X hours? I've been through the settingss several times and don't see it

I've been using Handcent for 1.5 years now with no issue but just saw this with a customer who has the Thunderbolt. All messages are gone and she was not on the latest version which is 3.9 now. I've got 3.82 on my Evo so I'm going to leave it there till I know what's going on with this.

SMS backup/restore issues

So i rooted my phone last night and before doing so i used sms backup restore to back up all my texts. Once i got rooted, i attempted to restore my SMS messages. The process got interrupted twice, then i ran it a third time and it finished when i woke up. After everything was said and done i wasn't able to open or delete any messages. Trying to open any thread caused my message app to freeze. i had 29000 messages. I use the stock ICS messaging app. Rooted with AOKP toro milestone 3
Anybody had issues like this? I'd really like to get my messages back! halp!

I had a similar issue when using CM7 on my OG Droid. I hadn't backed up my messages using any application so I manually moved the sqlite database from the nandroid backup I had made. Upon moving the messages Handsent stopped working completely and the default messaging app would 'freeze'.
My best guess at that time (I didn't research the issue at all, so if I'm wrong please correct me) was that the messages are indexed/cached in some form and when I moved the messages the index/cache did not come with it. IIRC the issue corrected itself after I left the messaging application open/idle for some time. This idle time would have allowed the messaging application to reindex/cache the messages and function as anticipated.
Again, this is complete conjecture so if I'm completely off base do not be surprised...

Cool thank you for the reply. What i think i am going to try is backup my ROM, then right before i go to bed i'll try to run the restore process again. I'm really hoping the whole issue is that i accidentally cancelled the process two times before. If this doesn't work i'll try opened the messaging app and letting it sit for a while to 'sync' or whatever it would be called.

Too many SMS now messages won't work!

Hi all,
Having looked around I don't see anyone with the same issue as mine with regards to SMS.
I just got a new Nexus 2 days ago, and got the 4.0.4 update by doing the clear cache thing. All good.
I installed SMSBackup+ and started to restore all my text messages. Now I have about 21,000. Honestly I have no idea how I have that many, its possible some are dupes or something, I really don't know. But basically I left it to restore them overnight and woke up this morning with all my messages restored. Lovely.
But now, I tried to send a text to someone and it just froze. I quit to the home screen, went to go back to the message app but it just sits with a black screen doing nothing.
I presume its got something to do with it trying to load all the messages for the first time or something like that but I'm a bit gutted that it can't handle it. My old Galaxy S could handle them all with ease.
Is this a known issue on the GNex or am I asking too much with the volume of SMSs??
I'm a bit gutted if I've bought this brand new state of the art phone and it can't handle what my two year old SGS could!

It might have been the case that a couple of messages were corrupt. Try clearing the sms data and restoring again but only blocks at a time. If that doesn't work the messaging app might have an issue since your now running ics.
This could be an issue that hasn't been explored as your not the average user. I for 1 limit my messages at 200 a contact.
Sent from my Galaxy Nexus using Tapatalk

Thanks RT, but its so slow/congested it won't let me delete them either! I tried by going into the message app and choosing delete threads.
It loads every time I reboot the phone but if I do anything on it at all, it just shows me a black screen.
On first load I can see all the messages, but if I go into one of them, even one that is only 2 threads long, it just freezes on me.
Any idea how I can delete the SMS data without going through the message app?
Or am I staring down the barrel at a factory reset? (this isn't the end of the world as I only got the phone yesterday and haven't really installed anything yet)

Right then,
So instead of trying to do something with the stock message app to delete the sms messages, I downloaded delete old messages app and ran that before loading up the stock message software.
I think the next time I restore them I will try and put the 200 cap on them like my SGS did (I thought this was a limitation of the phone not an actual setting that I could adjust! I presume I'll find it in the stock SMS settings somewhere?)
Thanks for the help RT.

I've had that issue since froyo. anytime I restore thousands of texts, the messaging app just hangs. On the rare occasion it'll come to life but for the most part unusable. only solution seems to be to restore a small portion of your texts or have a blank slate
Sent from my Galaxy Nexus using xda premium

Quit being so popular. Too many SMS.

I made a second label in my GMail I call SMS Backup and every few weeks I'll change my backed-up messages from SMS to the Backup label so when/if I wipe and restore, it doesn't pull in all my messages. If I need anything, I can easily search for it.

wheelerruss said:
Right then,
So instead of trying to do something with the stock message app to delete the sms messages, I downloaded delete old messages app and ran that before loading up the stock message software.
I think the next time I restore them I will try and put the 200 cap on them like my SGS did (I thought this was a limitation of the phone not an actual setting that I could adjust! I presume I'll find it in the stock SMS settings somewhere?)
Thanks for the help RT.
Click to expand...
Click to collapse
To delete your messages / settings go into the sms app under Settings-Apps and clear all your data.
Yes you find the sms limit setting in the general setting within the sms app.
Sent from my Galaxy Nexus using Tapatalk

[Q] Messaging Hangs!

Hi, I bought One X approximately a month back, the phone is awesome. But the issue that suddenly started to occur was yesterday when I tried to open up one of my messages, but the screen wont open, instead when I try to open up any specific conversation tab, it keeps on loading and won't show any messages at all from that person. Also after it showed this problem, I am unable to read new texts and even delete any of my texts (it sort of hangs) whereas the other phone features work clearly.
Did a factory reset, restored the backup but still no change. Kindly help me as to what should I do.
THanks!!

I ended up rooting into a custom rom hehe.
Are you rooted?
Sent from my HTC One X using xda app-developers app

Ironically it's restoring the backup that is probably why the problem is back. Because you restored the problem too!
Open up the Messaging in 'Manage Applications' and clear cache and data. You'll loose all of your received SMS messages but at least you'll be able to use Messaging again.
If it persists ring your provider and get them to send through your SMS message center settings again.

ifti_q said:
Hi, I bought One X approximately a month back, the phone is awesome. But the issue that suddenly started to occur was yesterday when I tried to open up one of my messages, but the screen wont open, instead when I try to open up any specific conversation tab, it keeps on loading and won't show any messages at all from that person. Also after it showed this problem, I am unable to read new texts and even delete any of my texts (it sort of hangs) whereas the other phone features work clearly.
Did a factory reset, restored the backup but still no change. Kindly help me as to what should I do.
THanks!!
Click to expand...
Click to collapse
Try to use go sms or other 3rd party messaging app... I think you've reach the maximum capacity of stock messaging...