I just had a very frustrating incident where the Galaxy Nexus appears to have buggered up and it deleted emails I received with no undelete available.
Saturday night I sent my friend email #1, and he replied Monday (#2). I replied the same day (#3), and he replied again today (#4).
While I was writing my reply today (#5), on several occasions I had to put the phone to sleep and return later. Finally once I finished, I pressed Send. At this point I noticed something odd: two incomplete drafts of email #5 were still present in the thread. So I discarded those incomplete drafts. Then I noticed, alarmingly, that emails #2, 3, 4 had vanished. All that remains in my Gmail account is #1 and #5. Moreover, the quoted text section of my reply is blank, so my phone has deleted all records of two incoming emails and one outgoing, without my consent. Has anyone else experienced something similar?
Sent from my Galaxy Nexus using Tapatalk
Is this with the gmail app or regular mail app?
I've never experienced that problem, but I also don't save drafts. Maybe the bug is how saved drafts are being handled?
I hope you sort it out
I've experienced this on the desktop Gmail so I don't think it's Galaxy Nexus isolated..
This was on the stock Gmail app. I never actually exited the app while writing email number five, but when you sleep the phone it saves a draft automatically. Still didn't explain why discarding extra drafts resulted in deleting emails that I never even wrote in the first place.
Sent from my Galaxy Nexus using Tapatalk
I was able to reproduce it again. But I think I have a strong suspect as to the cause. The same account syncs with Thunderbird on my desktop, which was on at home while I exchanged these emails at work. Thunderbird does strange things sometimes with drafts. My theory is that Thunderbird synced a draft while I was writing on my phone, and somehow, the unique ID numbers of the messages got tangled between the two clients, and it was Thunderbird that replaced the received messages with drafts.
This explanation is bolstered by the fact that I can't reproduce the bug on my phone after closing Thunderbird.
Sent from my Galaxy Nexus using Tapatalk
Okay I've ruled out Thunderbird as a contributing factor. I was able to reproduce this with Thunderbird completely closed.
It's a bug in the ICS Gmail app for sure. My workaround for now is, if I need to sleep it while writing an email, I enable Respond Inline. That doesn't stop the bug but it ensures that I won't lose the content of the message I'm replying to.
Sent from my Galaxy Nexus using Tapatalk
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Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work
More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
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After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire
Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
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Click to collapse
Tried, but does not work for me.
I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.
fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.
Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.
So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.
Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.
Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks
When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).
I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?
I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.
Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!
Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa
I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)
Hi guys,
I have noticed a strange thing with Exchange mail app. When I send my e-mail it does send it but, however, saves the message as a draft as well. After some time my DRAFTS folder is becoming a copy of my SENT ITEMS which is a bit annoying. Does anyone experience the same / has any cure for that?
Second "bug" is when I try to reply a facebook notification. Now, when I post a photo on FB and someone leaves a comment ot that, I receive an E-Mail notification like "John has commented on your photo...", and in the message body it says: REPLY TO THIS E-MAIL TO ANSWER THE COMMENT. It has always worked for me using Outlook, webmail, WinMobile-outlook-mail (and it still does) to hit the "Reply" button, type smth thus leaving a comment. However, no comments are left if I try to "reply" on "John's comment" using my Desire.
Any clues?
Using HTC default Exchange mail app.
anyone?...
I guess the two problems may be related. Are the Facebook replies going out through your Exchange account?
To diagnose the first problem, can you see if the Exchange server is logging any errors? Get your system administrator (if it's not you) to check the application event logs, while you're doing a send/receive.
I have the first problem - intermittently any mail I send is also saved to the drafts folder and its a little annoying. Personally I don't believe the second problem is related in any way at all...
temka said:
I have noticed a strange thing with Exchange mail app. When I send my e-mail it does send it but, however, saves the message as a draft as well. After some time my DRAFTS folder is becoming a copy of my SENT ITEMS which is a bit annoying. Does anyone experience the same / has any cure for that?Any clues?
Using HTC default Exchange mail app.
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Click to collapse
I have the first issue when using my office email account. We use Lotus Notes and the interface between the device and the Domino server is Commontime software, using Activesync client on the device.
Commontime advise that this is only an issue with Android 2.1 devices as the outgoing mail is not stamped with a Posteddate field.
I also have a Hotmail account on the Desire, and I do not get the "sent -> drafts" syndrome with that account.
Deleting and re-adding accounts is fixing problems for some people. I would suggest delete, reboot, re-add.
Already tried that but didn't work.
Rob Pomeroy said:
Deleting and re-adding accounts is fixing problems for some people. I would suggest delete, reboot, re-add.
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Click to collapse
does not work for me either
Rob Pomeroy said:
To diagnose the first problem, can you see if the Exchange server is logging any errors? Get your system administrator (if it's not you) to check the application event logs, while you're doing a send/receive.
Click to expand...
Click to collapse
--or, in the case of Lotus, the logs from Commontime.
Sometimes answers or new mails ends up staying in draft.
I've found out that on some e-mail addresses it takes the domain away.
[email protected] becomes [email protected]
On both answers and new ones. And it can be one out of two...
Any ideas?
This is pretty weird -- when I reply to a Gmail email on my computer, the EVO triggers the "new email" notification as if I just received a Gmail message. It even shows the new mail icon, but obviously there's no new mail.
I am not cc'ing myself in the replies.
Is anyone else experiencing this?
Yup, noticed that from day one. It's a known issue, something to do with the fact that the Gmail app on your phone sets up a set of IMAP folders in your Gmail account, and they overlap a bit. Whenever I reply using my phone, I end up with two copies in the conversation. But the recipient doesn't see that, at least unless they reply to you and you reply back again, then they'd see the duplicate of the first reply in the conversation history. Minor bug, but it can be annoying.
Am I the only one who's disenchanted with the Gmail app on Android? I was hoping it would be better with my Nexus, but nothing has changed.
It doesn't seem like true push. If I set Gmail up as an exchange account in the mail app, it receives my e-mail and notifies me within seconds of sending a test message. The Gmail app randomly notifies me within about 15 minutes or so. Call me anal, but I like to receive my e-mail as soon as possible (sometimes it's important) and I don't see why there's a delay on the official Gmail app.
I know this has been an ongoing issue for some time with Android and my co-worker claims that he's perfectly happy just using the Gmail app, but my experience is that the Email client receives e-mail faster and that's important to me.
I've been using the gmail app for a while on 4 different devices (N1,G2,Sensation,GNex), and I've never noticed more than a couple second lag receiving emails. I have noticed something since 4.0.4 or possibly the latest gmail update. When I mark an email as read on my computer, the notification no longer clears itself on my phone. I have to manually clear it.
It can be strange, and in some cases frustrating. More often than not, my emails come really quick (as they should). There has been a few occurances where an email was delayed by several hours.
And it does seem as though the mail app works better than the gmail app for push email.
Edit: I only use the gmail app, but have used the mail app in the past.
Never had more than a 30 second delay personally.
See, my co-worker swears he doesn't notice a delay either, but I have tested it over and over. When I have notifications on for both the default e-mail client and Gmail, I will get a notification immediately from the e-mail client and nothing from Gmail. More troubling, when I open Gmail, the e-mail is not there yet. It's like it's on periodic check, instead of push.
Currently, I have notifications turned off for the Gmail app and use it to sync everything, then have Gmail set up as an exchange account and only have it pulling in e-mail (no contacts or calendar). It still seems a tad redundant, but its' the only way to ensure that I get my e-mail reliably.
I've not noticed any delay with using the app.
Sent from my Galaxy Nexus using XDA
No delays here either. I relay email from POP3 accounts to Gmail for the push functionality and it works flawlessly.
All good here too. Matches my desktop Gmail timing. Btw I love the Gmail app its the best damn email experience I've ever seen on a phone, I use it constantly.
I can't be the only one having this issue. Is it possible that no one here knows any different simply because they haven't tried it as an exchange account through the regular e-mail app? Again, I have had this issue on pretty much every Android phone I have owned. And I can duplicate it any time.
Would anyone care to add Gmail as an Exchange account through the e-mail app and then send themselves a test message? Let me know if you get it in both apps around the same time. In my case, it shows up instantly in the e-mail app and won't show up for several minutes in the Gmail app unless I push the sync button manually.
i've noticed delays too. really frustrating because i have no idea what can be done about it...
bengrulz said:
i've noticed delays too. really frustrating because i have no idea what can be done about it...
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Nothing that I know of, because it only seems to affect a small percentage of users. I can find a few posts on the internet with other users complaining about the same issue, but most people who reply say they have no problem (just like this post). It makes me wonder if I created a completely new Gmail account and tied it to my phone, if I'd get e-mail instantly on that account.
Unfortunately, that's not an option. I've had this address for years.
How long is your delay, less than a minute? I send myself a test email from my corp work email and it comes thru in less than a minute.
RogerPodacter said:
How long is your delay, less than a minute? I send myself a test email from my corp work email and it comes thru in less than a minute.
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The delay varies. Sometimes it's instant, other times it's anywhere from a 5-15 minute delay. I always get the e-mails instantly in the e-mail app when Gmail is set up as an exchange account.
The moral of the story is, it's not reliable. I can never count on getting my e-mail in a timely manner in the Gmail app.
Sign in to the Google Talk application and make sure you're always signed in. I believe that the gTalk-connection is used for push-messages, so if you're signed in into gTalk, push should work.
I also had the delay once, after I restored a backup of the gmail data after a factory reset(actually, yakjuxw -> yakju). I deleted the gmail data and re-configured it. That fixed the problem for me.
fifarunnerr said:
Sign in to the Google Talk application and make sure you're always signed in. I believe that the gTalk-connection is used for push-messages, so if you're signed in into gTalk, push should work.
I also had the delay once, after I restored a backup of the gmail data after a factory reset(actually, yakjuxw -> yakju). I deleted the gmail data and re-configured it. That fixed the problem for me.
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I'm glad you mentioned this. I have the gmail issue (won't ever recieve push email...have to manually sync) AND I cannot sign into GTalk from my phone.
I wish I could fix.
Sorry to revive a dead thread, but was there ever a resolution to this? I'm having the exact same problem on my HTC One X (AT&T).
Gmail or Gtalk delays are due to router (firewall issues). Just forward the necessary Google ports, and you'll be good to go.
tibere86 said:
Gmail or Gtalk delays are due to router (firewall issues). Just forward the necessary Google ports, and you'll be good to go.
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Click to collapse
This occurs when I'm connected to AT&T's lte network too
Sent from my HTC One X using XDA
I am struggling with this issue as well
Me too, lately it's been brutal for me
I've seen the threads about exchange syncing, but this is a little different so I have to ask. It downloads email from my website's mail server just fine (pop email connection). However unlike 4.3 and earlier, when I get home and download my mail off the server (no copies are left on the server), the stock email app does not remove these emails from itself. I end up having to delete from inbox and then from trash. Anyone know if this is intended new functionality or is it a bug similar to what I've been reading about it not syncing with Exchange?
Hmm apparently whatever was going on was temporary. It's actually working fine now.
Sent from my 2013 Nexus 7 FHD using Tapatalk 4