[Q] Help Required after system update - Desire HD Q&A, Help & Troubleshooting

Hi
My phone has never been rooted as I only wanted a basic smartphone. The HTC Desire HD prompted for a system update. I ran this up date whilst the phone was connected to the charger just in case it ran out of battery.
Through the installation it then came up with a red triangle and an exclamation mark.
I tried a factory reset but that has not allowed it to boot back up.
Is there any way I can repair this with out having to go to a service center as they want to charge me because the phone is just over 12 months old.

What exactly did you do after downloading the update and what was your battery at when you did that?
Sent from my HTC Desire HD with Beats Audio using XDA App

Battery was at about 75%.
After downloading the update it asked me if I wanted to install it so I said yes.
It then looked like it was installing then just came up with the red triangle and !

Take the battery out for about 10 seconds, put it back in and boot into hboot by holding down vol down + power. Write what it says there and also write what Android version you were on before trying OTA.
Sent from my HTC Desire HD with Beats Audio using XDA App

Sorry don't remember what version was installed. On the screen I see
ACE PVT SHIP S-ON RL
HBOOT - 0.85.0024
MICROP-0438
RADIO- [email protected]
eMMC-boot
Apr 12 2011,00:55:45
HBOOT
<VOL UP> to previous item
<VOL Down> to next item
<Power> to select item
FASTBOOT
RECOVER
FACTORY RESET
SIMLOCK
IMAGE CRC

sheps45 said:
Sorry don't remember what version was installed. On the screen I see
ACE PVT SHIP S-ON RL
HBOOT - 0.85.0024
MICROP-0438
RADIO- [email protected]
eMMC-boot
Apr 12 2011,00:55:45
HBOOT
<VOL UP> to previous item
<VOL Down> to next item
<Power> to select item
FASTBOOT
RECOVER
FACTORY RESET
SIMLOCK
IMAGE CRC
Click to expand...
Click to collapse
While in that menu, select factory reset and let it do its thing. If it doesn't work you can try flashing a stock RUU. If you were trying to upgrade to 2.3.5 I think it's safe to say you were on 2.3.3 before, so don't flash a froyo RUU.
Sent from my HTC Desire HD with Beats Audio using XDA App

djolebih said:
While in that menu, select factory reset and let it do its thing. If it doesn't work you can try flashing a stock RUU. If you were trying to upgrade to 2.3.5 I think it's safe to say you were on 2.3.3 before, so don't flash a froyo RUU.
Sent from my HTC Desire HD with Beats Audio using XDA App
Click to expand...
Click to collapse
Sorry not familiar with the processes of the Android phones. Where can I get the RUU from?

Go to the development section the threads in there matey
Sent from my Desire HD using XDA Premium App

Related

[Q] up the creek - broken paddle!

I've had an Inc-2 since October, rooted since new, no problems until now.
Screwed-up the phone somehow today - honestly can't remember "exactly" what I did to cause this, I was flashing a new ROM downloaded through ClockworkMod. I unrooted the phone hoping to receive the latest OTA update (dumb, I know).
Some (possibly) relevant info:
1) have a backup made through ClockworkMod just a few days ago
2) have access to my wife's totally stock (but OTA updated) Inc-2
3) have the "RUU_Vivo_W_VERIZON_WWE_1.34.605.4_Radio_0.99.01.0225_2_NV_VZW1.92_release_182876_signed.exe" downloaded from Verizon in November.
Here's what the phone "reads" when powered on:
-----------------------
*** Security Warning ***
VIVO_W XB SHIP S-ON RL
HBOOT-0.97.0000
RADIO-1.09.01.1111
eMMC-boot
Feb 19 2011, 19:30:40
FASTBOOT
<VOL UP>
<VOL DOWN>
<POWER>
BOOTLOADER
REBOOT
REBOOT BOOTLOADER
POWER DOWN
(also has the 3 little CyanogenMod skate-boarding Androids at the bottom of the screen)
-----------------------
When I power on while holding VOLUME DOWN, here's what I get:
VIVO_W XB SHIP S-ON RL
HBOOT-0.97.0000
RADIO-1.09.01.1111
eMMC-boot
Feb 19 2011, 19:30:40
HBOOT
<VOL UP>
<VOL DOWN>
<POWER>
FASTBOOT
RECOVERY
FACTORY RESET
SIMLOCK
HBOOT USB
IMAGE CRC
(also has the 3 little CyanogenMod skate-boarding Androids at the bottom of the screen)
-----------------------
Any help is sincerely appreciated!
BowRat
I would just run the GB RUU again first.
Thanks for the quick help!
Tried that, and got a message "battery less than 30%"...
I guess that's a good thing, right? Does it mean RUU "sees" the phone?
-BowRat
I would give this a shot. It SHOULD remove the security warning, if I understand correctly.
http://www.filefactory.com/file/c25....01.1111_NV_VZW1.92_release_225831_signed.exe
Let us know how it works out.
Sent from my DInc2
The RUU***.exe from Verizon seemed to work to a point, then I received:
ERROR 140: BOOTLOADER VERSION ERROR
I'll try the RUU mentioned above - could it be that the ClockworkMod recovery needs to be overwritten with "stock", and is it possible with S-ON?
Thank you!
MORE INFO
The RUU indicates:
FLASH
from Image Version 5.10.605.9
to
Image Version 1.34.609****
Can I undo the ClockworkMod bootloader to stock without having S-Off? If so, help in the right direction is appreciated.
Fc127 - it worked!!!
Thanks to both of you for your help and support. Back in business and saved me some big $$$ for a replacement.
Glad you got it going. You are now back in stock?
Sent from my DInc2
Completely back to stock. Actually re-rooted and kept having issues with updating SU (couldn't find the directory or something like that).
So...ran stock update, loaded ADW Launcher EX and some Beautiful Widgets while I wait for the official Ice Cream truck to arrive.
Thanks again for the help...much appreciated.

Flash ROM Gen.Y VisionX R1A error after 43%

Hi all, im newbi here. Please help me my phone cannot boot to system
I flash ROM Gen.Y VisionX R1A after process 43% stuck and back to recovery. and I cant do anything.
=====================
My phone:
VISION PVT SHIP S-OFF
HBOOT-0.85.0005
MICROP-0425
RADIO-26.03.02.18_M3
eMMC-boot
Oct 11 2010,20:10:38
HBOOT
<vol up>
<vol down>
<power>
FASTBOOT
RECOVERY
FACTORY RESET
SIMLOCK
IMAGE CRC
====================
i put PC10IMG.zip to my sdcard. after reboot, while SDcard checking,
loading image .....PC10IMG.zip
no image or wrong image
Please help me, thanks in advance
is your phone a Desire Z or a G2?? in case u have a G2, u will need to get the dz-hboot in order to flash sense roms such as this one.
Coldsun15
coldsun15 said:
is your phone a Desire Z or a G2?? in case u have a G2, u will need to get the dz-hboot in order to flash sense roms such as this one.
Coldsun15
Click to expand...
Click to collapse
I have Desire Z
right now S-ON
muza415 said:
Hi all, im newbi here. Please help me my phone cannot boot to system
I flash ROM Gen.Y VisionX R1A after process 43% stuck and back to recovery. and I cant do anything.
=====================
My phone:
VISION PVT SHIP S-OFF
HBOOT-0.85.0005
MICROP-0425
RADIO-26.03.02.18_M3
eMMC-boot
Oct 11 2010,20:10:38
HBOOT
<vol up>
<vol down>
<power>
FASTBOOT
RECOVERY
FACTORY RESET
SIMLOCK
IMAGE CRC
====================
i put PC10IMG.zip to my sdcard. after reboot, while SDcard checking,
loading image .....PC10IMG.zip
no image or wrong image
Please help me, thanks in advance
Click to expand...
Click to collapse
Yeah it looks like you had fake s-off to start with, that ship s-off means you probably used the HTC official unlocked bootloader method to root, not to kick you when your down, nut that is a pisspoor way to root as you will often run into troubles similar to this, you should look into relocking the bootloader and obtaining true s-off with an engineering SPL. Just hope that when you flashed that pc10img that it didn't begin to work or you may be in a world of trouble.
Never flash a pc10img to your phone unless you are sure of what you are flashing, this is an easy way to cause a brick.
And looking at the thread now you say you are now s-on? If this is true you might be there already, can you confirm what it says on your bootloader screen like you did in your first post, if things have changed you may be on bad shape, but you may fix still be able to fix this. If it did change from your first post also confirm if you still have a custom recovery or bootable os, if you do you may still be OK, just make sure you know the next steps so you don't further mess things up, again not trying to be rude but if you don't want a brick stop messing with things until someone comes back here to help
Sent from my Nexus 7 using xda premium

DHD stuck at HTC logo after using Advanced Ace Hack Kit

Hey guys,
i have big problem right now. I just got my Desire HD back from the HTC service guys with Android Version 2.3.5 and a software Version at around 3.?.?.
Now I tried to get root on my phone by using AAHK from here:
http://www.2shared.com/file/FaZdYXtC/aahk-07052012.html
I was following this tutorial, which is in German (sorry guys):
http://www.brutzelstube.de/2011/root-fur-das-htc-desire-hd-mit-dem-advanced-hack-kit/
after the Kit tried to downgrade my phone, the phone stucked at that HBOOT, which shows the following:
Ace PVT SHIP S-ON RL
HBOOT-0.85.0024
MicroP-0438
Radio-26.09.04.11_M2
eMMC-boot
Apr 12 2011,00:55:45
Then I have these options:
Fastboot
Recovery
Factory Reset
Simlock
Image CRC
I wasnt able to navigate by using the volume up/down keys. Nothing worked.
So, somewhere on the web I read that I should start the phone (vol down + power) with no sd card in it.
Alright, now i can navigate in HBOOT.
If i try to start the phone normally, it stucks at the HTC Logo. Even after 15 Minutes waiting, nothing happened.
Any ideas?
I would be even happy just to get back to stuck htc rom.
I´d really appreciate any help!
thx guys,
meevil
meevil said:
Hey guys,
i have big problem right now. I just got my Desire HD back from the HTC service guys with Android Version 2.3.5 and a software Version at around 3.?.?.
Now I tried to get root on my phone by using AAHK from here:
http://www.2shared.com/file/FaZdYXtC/aahk-07052012.html
I was following this tutorial, which is in German (sorry guys):
http://www.brutzelstube.de/2011/root-fur-das-htc-desire-hd-mit-dem-advanced-hack-kit/
after the Kit tried to downgrade my phone, the phone stucked at that HBOOT, which shows the following:
Ace PVT SHIP S-ON RL
HBOOT-0.85.0024
MicroP-0438
Radio-26.09.04.11_M2
eMMC-boot
Apr 12 2011,00:55:45
Then I have these options:
Fastboot
Recovery
Factory Reset
Simlock
Image CRC
I wasnt able to navigate by using the volume up/down keys. Nothing worked.
So, somewhere on the web I read that I should start the phone (vol down + power) with no sd card in it.
Alright, now i can navigate in HBOOT.
If i try to start the phone normally, it stucks at the HTC Logo. Even after 15 Minutes waiting, nothing happened.
Any ideas?
I would be even happy just to get back to stuck htc rom.
I´d really appreciate any help!
thx guys,
meevil
Click to expand...
Click to collapse
Your sdcard is corrupted. Besides, why are you using a version of the kit that is not the lastest that it is in attn1's site? Don't risk the phone by using a youtube tutorial, just read and do it yourself.
Besides, if you are stuck and you have read the effen manual you would haven seen that there's an IRC support channel. :good:
glevitan said:
Your sdcard is corrupted. Besides, why are you using a version of the kit that is not the lastest that it is in attn1's site? Don't risk the phone by using a youtube tutorial, just read and do it yourself.
Besides, if you are stuck and you have read the effen manual you would haven seen that there's an IRC support channel. :good:
Click to expand...
Click to collapse
Glevitan always availble to help.. U r a star..
Sent from my Desire HD using xda premium
Every time I have used AAHK on reboot my phone hangs on boot screen. I pull battery and it then fully boots everytime. Just noticed also shouldn't you now have s-off?
Sent from my HTC Desire HD using xda premium
bob 6600 said:
Every time I have used AAHK on reboot my phone hangs on boot screen. I pull battery and it then fully boots everytime. Just noticed also shouldn't you now have s-off?
Sent from my HTC Desire HD using xda premium
Click to expand...
Click to collapse
I think he has already downgraded but has not yet S-OFFed.
meevil said:
Hey guys,
i have big problem right now. I just got my Desire HD back from the HTC service guys with Android Version 2.3.5 and a software Version at around 3.?.?.
Now I tried to get root on my phone by using AAHK from here:
http://www.2shared.com/file/FaZdYXtC/aahk-07052012.html
I was following this tutorial, which is in German (sorry guys):
http://www.brutzelstube.de/2011/root-fur-das-htc-desire-hd-mit-dem-advanced-hack-kit/
after the Kit tried to downgrade my phone, the phone stucked at that HBOOT, which shows the following:
Ace PVT SHIP S-ON RL
HBOOT-0.85.0024
MicroP-0438
Radio-26.09.04.11_M2
eMMC-boot
Apr 12 2011,00:55:45
................
Click to expand...
Click to collapse
the thing is that the downgrade failed first check the md5sum of the ROM downloaded by the AAHK under the name of "PD98IMG" it should be "69af684168bfd6b9f34fc138e160b4d5" in my case i've an arabic based rom with android 2.3.3 then if you checked the rom is valid you can postt it on the root of an new SD card, since yours is "i think" is broken and flash it using hboot, or you can download an stock 2.3.3 RUU and flash the rom using your PC then you can root your DHD using AAHK "use latest version and make sure to understand every bit of it" take it easy, it happened to me and i managed to get just fine.... wish you the best

[Q] Phone Stuck on HBOOT/FASTBOOT Menu

I recently tried going back to stock and followed the instructions in a video. This is the worst mistake I could have ever made.
Code:
*** RELOCKED ***
*** Security Warning ***
"VIVO_W XB SHIP S-ON RL
HBOOT-0.98.0000
RADIO-1.09.01.0312
eMMC-boot
Jul 18 2011, 12:39:36
No matter what I try to do, I can't get past this menu.
WHAT I DID
Plugged phone into computer, typed the command, "fastboot oem lock". I haven't done anything else, but I can't get it unlocked no matter what I try. If I try to fastboot a rom it won't allow me
. I've tried two different RUU's to get back to stock, but everytime it says
Code:
Main Version is older!
Update Fail!
Press <POWER> to reboot
My phone was previously rooted to this, I still have Paranoid Android and Clockwork on it, I just can't access them. I can't access anything but the HBOOT/FASTBOOT menu. I've been trying for days to fix this, but I'm really at a standstill. I have no idea how I can fix this and I just want to use my phone again. Can someone please try to help me :crying:
search for the link for a stock ruu. follow the instructions for installing it. I think you'll end up pulling the boot image from the stock ruu, renaming it pg32img.zip and putting it on your sd card in the main area not a folder. let the boot loader pick it up and you're back in business.
You locked it, so it isnt going to boot anything not signed by HTC. Try running "fastboot oem unlock" to unlock it again. If that works, you should be able to boot whatever you have installed. Flashing an RUU wont work, unless you can find one for the 6.xx update, the bootloader wont let you flash anything with a lower main version than your current one, which can only be 6.xx because of your radio version.
Sent from my SCH-I535 using Tapatalk 2
prototype7 said:
You locked it, so it isnt going to boot anything not signed by HTC. Try running "fastboot oem unlock" to unlock it again. If that works, you should be able to boot whatever you have installed. Flashing an RUU wont work, unless you can find one for the 6.xx update, the bootloader wont let you flash anything with a lower main version than your current one, which can only be 6.xx because of your radio version.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
I've tried fastbook oem unlock a bunch of times. It says it worked on my computer but the phone will still say relocked. And alright, at least you narrowed down what version I have to look for.
EDIT:
I've tried using this
http://forum.xda-developers.com/showthread.php?p=27463473
All it does is load the PG32IMG.zip, checks it, then goes back to the HBOOT screen.
Did you get the HTC token again that you used to unlock the first time? If not, not go back into htcdev.com and follow all of directions. After you have it all in fastboot type in
Fastboot flash unlocktoken unlock_code.bin
Sent from my SCH-I535 using Tapatalk 2
Addiso said:
Did you get the HTC token again that you used to unlock the first time? If not, not go back into htcdev.com and follow all of directions. After you have it all in fastboot type in
Fastboot flash unlocktoken unlock_code.bin
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
EDIT:
Thanks, I can't believe it was as simple as that.
DrKrew said:
EDIT:
Thanks, I can't believe it was as simple as that.
Click to expand...
Click to collapse
Glad I could help you get back running
Sent from my SCH-I535 using Tapatalk 2
Help my phone is stuck on hboot/fastboot screen
*** Locked ***
VIVO_W XA SHIP S-ON RL
HBOOT-0.98.0000
RADIO-1.09.01.1111
eMMC-boot
Jul 18 2011, 12:39:36
FASTBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
BOOTLOADER
REBOOT
REBOOT BOOTLOADER
POWER DOWN
I need help fixing my phone please someone help me!!!
Juanhernandez008 said:
*** Locked ***
VIVO_W XA SHIP S-ON RL
HBOOT-0.98.0000
RADIO-1.09.01.1111
eMMC-boot
Jul 18 2011, 12:39:36
FASTBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
BOOTLOADER
REBOOT
REBOOT BOOTLOADER
POWER DOWN
I need help fixing my phone please someone help me!!!
Click to expand...
Click to collapse
have you tried an RUU? use the latest available
ArslanQureshi said:
have you tried an RUU? use the latest available
Click to expand...
Click to collapse
how do I do that?
Juanhernandez008 said:
*** Locked ***
VIVO_W XA SHIP S-ON RL
HBOOT-0.98.0000
RADIO-1.09.01.1111
eMMC-boot
Jul 18 2011, 12:39:36
FASTBOOT
<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item
BOOTLOADER
REBOOT
REBOOT BOOTLOADER
POWER DOWN
I need help fixing my phone please someone help me!!!
Click to expand...
Click to collapse
Did you try rebooting? Use the volume keys to highlight "REBOOT", then hit the power switch.
tgreenstein said:
Did you try rebooting? Use the volume keys to highlight "REBOOT", then hit the power switch.
Click to expand...
Click to collapse
yes I tried that I even tried factory reset and all it comes up with is a phone and a red triangle with a exclamation point and then it goes back to the the boot menu what should I do...Is there any files I can download to make it start up again
I have the same problem, its Locked with S-on, stuck in the bootloader, and my pc won't recognize it when its plugged in, only "unknown device". But when plugged in, it does say "fastboot usb" or "hboot usb plug", so it does recognize when its plugged in. I've tried 2 RUU signed and flashed files, the phone reads it but just goes back to hboot. Any ideas?
Bootloader screen:
LOCKED
Vivo-W XA SHIP S-ON RL
HBOOT-0.98.0000
RADIO-1.09.01.0312
eMMC-boot
Some how seems u formatted ur partition or fd up some where trying to root and unlock..grab a ruu and flash it...you'll find stock one in the dev forum
Sent from my One using xda app-developers app
i need help on my unrooted htc incredible 2
chillybean said:
Some how seems u formatted ur partition or fd up some where trying to root and unlock..grab a ruu and flash it...you'll find stock one in the dev forum
Sent from my One using xda app-developers app
Click to expand...
Click to collapse
ok I tried the return to stock and it worked but then when it starts up I keep getting a lot of force closes messages and then it shutdowns any ideas on how to fix it?
Use my super wipe script with 4ext recovery.. update your radio to the leaked ics radio... flash rom n boot IMG (s-on)

rajums

Dear Sir,
I am having HTC EVO 4G sprint mobile. I think it is rooted which I have bought it 2nd hand. While trying to do something, my phone got stuck into Fastboot screen. When I hit power button on Bootloader then it goes to HBOOT screen. Then again hitting power button brings recovery page and then ClockworkMod Recovery v5.0.2.2. I tried everything but it does not go beyond this screen.
SUPERSONIC EVT3 SHIP S-OFF
HBOOT-2.02.0000
MICROP-041f
TOUCH PANEL-ATMEL224_16ab
RADIO-2.15.00.09.88
Oct 25 2010, 15:43:43
FASTBOOT (IN RED COLOUR)
<VOL UP> to previous item
<VOL DOWM> to next item
<POWER> to select item
BOOTLOADER
REBOOT
REBOOT BOOTLOADER
POWER DOWN
I am not a techie. Please explain me in detail what is the solution of this problem. I am sending screenshots of my mobile
Thanks in advance:fingers-crossed:
Rajums
hi there, is there anyone who can help me sort this problem
You may have to factory reset your phone. Otherwise you'll need to flash another Rom to it.
Kind regards
Sent from my PC36100 using XDA Free mobile app

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