Develop Bugs

HELP: Exchange Company Address Book Lookup

Hi all,
I am trying out a Desire this weekend, in general like it. I have got the Exchange sync to work for mail, cal & contacts however if I try to access the Company Directory (GAL) or Search the Inbox I get nothing returned.
I downloaded TouchDown to test and this works fine. But I dont want to use a 3rd Party tool for email (or I could have got a Nexus).
Has anybody else seen this error before, or have any idea's? Other wise its mail if back Monday.
Thank for your help.
Peter

Nobody can help
So HTC say, remove the sync and re-create. Does nothing.
Company IT say there are no more settings to change.
Am I the only person that has seen this, I found one other when searching web, but nobody replied.....
As an alternative would look at a GAL address book viewer?
Any help would be great, newbie with the phone and forum.

Whats your Exchange Version? For me with Echange 2010 it works fine.

dab_ch said:
Whats your Exchange Version? For me with Echange 2010 it works fine.
Click to expand...
Click to collapse
The OWA server and Exchange Server is 2007. Did you have issues in the past?

I have the same issue only with Exchange 2003 (we'll be moving to 2007 soon). Was chuffed to finally get my email working today (firewall and all that) and have realised I can't browse the GAL. Might try Touchdown (although I had installed it before - will it let me use it as a Trial again???)...

fuzzmo said:
I have the same issue only with Exchange 2003 (we'll be moving to 2007 soon). Was chuffed to finally get my email working today (firewall and all that) and have realised I can't browse the GAL. Might try Touchdown (although I had installed it before - will it let me use it as a Trial again???)...
Click to expand...
Click to collapse
I and a colleague of mine have the same problem with Exchange 2003 SP2. GAL search works fine on other phones (i.e. the iPhone).
I've seen people report that it works for them though, so I have no clue what's wrong, but I have an open ticket with HTC on the issue.

Well l'm using touchdown at the moment and it appears to work really well. Everything I could want from a client. Need to see if it is worth $20 though before taking the plunge. HTC Mail is a bit limited in comparison. although the OP doesn't want to buy a third party app I would say that is one of the points of Android that if the stock app doesn't work you can get hold of an app that does...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

xerath said:
I and a colleague of mine have the same problem with Exchange 2003 SP2. GAL search works fine on other phones (i.e. the iPhone).
I've seen people report that it works for them though, so I have no clue what's wrong, but I have an open ticket with HTC on the issue.
Click to expand...
Click to collapse
Thanks for the feedback, I also opened a ticket. Seems like very few people have reported this as and issue they either get all or nothing syncing.

fuzzmo said:
Well l'm using touchdown at the moment and it appears to work really well. Everything I could want from a client. Need to see if it is worth $20 though before taking the plunge. HTC Mail is a bit limited in comparison. although the OP doesn't want to buy a third party app I would say that is one of the points of Android that if the stock app doesn't work you can get hold of an app that does...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
I tried Touchdown, the issuethat I have is that the calander is then not combined which I really do like as a feature, and as far as I can see I cant just use it for email and get it to link to the standard apps I have to use it for contacts and Cal as well.

Same for me. I am syncing mails, calendar and contacts without any problems. Only company directory does not work.
I think it is not a connection problem. It is always telling me that nobody could be found. That is even happening when network connections are disabled. So it seems if this tool does not even try to connect.

Thats interesting, I did not try turning off the comm's, so at least it points to a software issue then. More hope HTC might fix it.

I think there may be an issue with contacts lookup via GAL/ Exchange 2003 on HTC STOCK Mail app. nothing shows up.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

I had the same problem running Exchange 2003
GAL becomes inaccessible if security profiles are enabled ("Enforce password on device", etc..) and "Allow access to devices that do not fully support password settings" is disabled.
A bad workaround is to enable "Allow access to devices that do not fully support password settings", but that may prevent you from remotely wiping some devices and prevent some devices from initializing security profiles.
A better workaround is to add your account to the exceptions list. Doing that will enable access to GAL but disable the exchange lock screen.
I believe this is happening because either Android 2.1 or HTC mail application either doesn't support Exchange security profiles completely, or doesn't report them correctly.

Hi all, we have a product that might be of interest to you called GALSync Server. Unfortunately I can't post a URL but I'm sure you can find it with a bit of Googling.
It works by sync'ing a copy of the GAL into selected users' Exchange mailboxes which ActiveSync or BES then syncs in turn to the user's device. Works with iPhone or Windows Mobile.
We love it.
But we would wouldn't we.
Thanks for your time!
Slipstream Solutionts

Thanks for the heads up, however its not what I am looking for:
1. You dont support Android from what I can tell.
2. I have to get the company to set it up.
I was hoping to either fix the HTC sync or an app on the handset that can get access.
Thanks

Agree with baronb. HTC needs to fix this issue. Corp IT Administrators will not make exceptions to their security settings. Also, I know from using Touchdown by Nitrodesk that it does, and CAN work.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

I talked with HTC hot desk who were not very helpful and seemed to have lost my previous information. They said I should wait for an update!
At this point I am starting to look at alternatives as the lack of GAL for me while on the road was an issue last week.

Is there any more info on this one? I am having this bug too and it is the only thing stopping me from recommending the Desire as a suitable phone for my company to use for all staff right now!

Nothing, yet will bug Hotdesk again this week. The more people to log the error maybe the faster they will fix it.....+44 8458900079

baronb said:
Nothing, yet will bug Hotdesk again this week. The more people to log the error maybe the faster they will fix it.....+44 8458900079
Click to expand...
Click to collapse
Thanks for that. Will get myself on the phone later!

Microsoft exchange problem

hi all,
i am having trouble setting up Microsoft exchange of my school on s3. it just keep giving error that password or username is incorrect. even though i have the mail open on my laptop. am running cm10 9-05 nightly. i never had this problem on my dinc....any suggestion

iforge said:
hi all,
i am having trouble setting up Microsoft exchange of my school on s3. it just keep giving error that password or username is incorrect. even though i have the mail open on my laptop. am running cm10 9-05 nightly. i never had this problem on my dinc....any suggestion
Click to expand...
Click to collapse
Try setting it up while ur on ATT data and not in WiFi.
Sent from my SAMSUNG-SGH-I747 using xda premium

bbgt2 said:
Try setting it up while ur on ATT data and not in WiFi.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
i just tried it and still the same error username or password incorrect !! is it because i have easy battery saver runnin in behind ???

I doubt the battery app is causing it. The only problem I had with exchange is that Comcast sometimes did not like my exchange servers.
Sent from my SAMSUNG-SGH-I747 using xda premium

Is your school using Google apps?
Sent from my Galaxy Nexus using Tapatalk 2

bimmerd00d said:
Is your school using Google apps?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
mmm not really sure but will make sure go to them....thnks

On my exchange account, using the AOSP stock email app, I had to change the port from 440 to 80 for it to connect.
Sent from my SGS III

Swiftks said:
On my exchange account, using the AOSP stock email app, I had to change the port from 440 to 80 for it to connect.
Sent from my SGS III
Click to expand...
Click to collapse
hmmm yeh i was also wondering about port no. also cuz in my dinc i had 143 as port no. though i was using imap( does that matter ) but on my cm10 09-06 it shows 443... anyways, i would make sure visit the tech service desk today

are you makin sure you set what ever the server name is as well. sometimes it doesnt auto find the server and that could cause it like mine is mail.*****.com

drksilenc said:
are you makin sure you set what ever the server name is as well. sometimes it doesnt auto find the server and that could cause it like mine is mail.*****.com
Click to expand...
Click to collapse
yea i put everything as it was suggested by our school; how to setup on Android phone.....somehow it just keep saying username or password incorrect

try manual setup with domain\username
iforge said:
.....somehow it just keep saying username or password incorrect
Click to expand...
Click to collapse
You might need manual setup. See if you need to use the domain\username, password and then your mail.schooldomain.com server details.
you can also check the ActiveSync setup by going to - https://www.testexchangeconnectivity.com/

if his school is giving him android directions then as is deff setup. now what you say about the domain\ is very possible but i doubt it because i am using the same rom as him and administrate an exchange 2010 server which has more security reqs as far as stuff like that goes so other than a mistyped key idk what the problem for him could be unless they are requiring caps in username.

My guess would be that you're using server/username as opposed to server\username. Again, only a guess.
Sent from my SGH-I747M using xda premium

Well am back from the tech service desk and they also they don't have any answers no wonder he just keep saying "that's how I set up on my sheep" huh... Disappointed....
Sent from my SAMSUNG-SGH-I747 cm10 09/07 using xda app-developers app

What about ssl? Do you have that checked? If your school requires it and you don't have it checked you might get that error.

bugsy said:
What about ssl? Do you have that checked? If your school requires it and you don't have it checked you might get that error.
Click to expand...
Click to collapse
yeah i have checked it ...

I recently set up my S3 to access my company's Exchange server. I also had a hard time setting it up initially and had to do a manual setup.
Since you are getting both a username and password error first make sure that you are using the right exchange server address.
For me it is something like
exch2010.servername.com .
Next you should make sure that your user name is preceded by your domain name. In my case my server name and domain name are the same.
So it should look something like.
domain\username
Hope this helps.
Sent from my SGH-I747M using xda app-developers app

uglyren said:
I recently set up my S3 to access my company's Exchange server. I also had a hard time setting it up initially and had to do a manual setup.
Since you are getting both a username and password error first make sure that you are using the right exchange server address.
For me it is something like
exch2010.servername.com .
Next you should make sure that your user name is preceded by your domain name. In my case my server name and domain name are the same.
So it should look something like.
domain\username
Hope this helps.
Sent from my SGH-I747M using xda app-developers app
Click to expand...
Click to collapse
Just to add on here. My server name and domain name are also the same however the trick that works for me is that i cannot put in my domain name prior to my username, if i do it will fail to connect. I do have to input the backslash prior to my username though or again it will fail to connect. Also is your IT dept using a security policy on the server side to control mobile device access to Activesync? I know from my own experience that if you use a security policy to prevent unprovisioned devices from accessing the Activesync account the user will see an "incorrect password error repeatedly, at least on some phones like the iPhone for instance.
Domain\Username
*leave blank*\[email protected]

TwoOneOh! said:
Just to add on here. My server name and domain name are also the same however the trick that works for me is that i cannot put in my domain name prior to my username, if i do it will fail to connect. I do have to input the backslash prior to my username though or again it will fail to connect. Also is your IT dept using a security policy on the server side to control mobile device access to Activesync? I know from my own experience that if you use a security policy to prevent unprovisioned devices from accessing the Activesync account the user will see an "incorrect password error repeatedly, at least on some phones like the iPhone for instance.
Domain\Username
*leave blank*\[email protected]
Click to expand...
Click to collapse
is there anyway where i can download the ssl library ? i guess its something to do with it ... i give up trying on exchange, trying out on IMAP..but still gives error saying Can't safely connect to server.(javax.net.ssl.SSLProtocolException: SSL handshake aborted: ssl=0x5c057350. Failure in SSL libary, usally a protocol error. error:140770FC
thnks

there has been a lot of good feedback and suggestion to resolving this issue ... and if none of this advice is working still... i'd nandroid (back it up), wipe it all, and go stock. after that if you're still having an issue then possibly their setup is not working

[Q] Pop email

Hi just got this phone but cant seem to get Pop email working only Gmail or any other Imap,
Just wanted to know if anyone can recommend a good App that works with Pop email and with your own Domain ? need one that will check email every minute

cornishbumkin said:
Hi just got this phone but cant seem to get Pop email working only Gmail or any other Imap,
Just wanted to know if anyone can recommend a good App that works with Pop email and with your own Domain ? need one that will check email every minute
Click to expand...
Click to collapse
I've never had a problem with stock email, I mainly use IMAP but have occasionally set pop. I did however have to go to my email provider settings and tick allow IMAP.
I have used K9 before which seemed OK, not sure how frequently it'll check though

seanicca said:
I've never had a problem with stock email, I mainly use IMAP but have occasionally set pop. I did however have to go to my email provider settings and tick allow IMAP.
I have used K9 before which seemed OK, not sure how frequently it'll check though
Click to expand...
Click to collapse
Yes K9 is great for Gmail but cant seem to get any work with Pop Email

cornishbumkin said:
Yes K9 is great for Gmail but cant seem to get any work with Pop Email
Click to expand...
Click to collapse
If I'm honest it sounds like somewhere you're entering the wrong settings
I use the stock mail app for my work emails from without issue.
Thing is these pop servers are really sensitive to the ports you try to use and what type of encryption you use etc, get one wrong and it will fail
Have you got another working email client on a pc or something that you can literally just copy the settings from, ports, encryption and all?
Sent from my HTC One X using xda app-developers app

lawrence750 said:
If I'm honest it sounds like somewhere you're entering the wrong settings
I use the stock mail app for my work emails from without issue.
Thing is these pop servers are really sensitive to the ports you try to use and what type of encryption you use etc, get one wrong and it will fail
Have you got another working email client on a pc or something that you can literally just copy the settings from, ports, encryption and all?
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Yes got the emails setup on my PC and copied the settings but still no joy

cornishbumkin said:
Yes got the emails setup on my PC and copied the settings but still no joy
Click to expand...
Click to collapse
Does it give any errors when connecting?
Password definitely correct? Normally greyed out otherwise so I guess there's a slight slight chance that that's wrong? Can you reset it and try again, just to be sure? Unless of course the password you're trying works elsewhere like Web mail etc
Sent from my HTC One X using xda app-developers app

lawrence750 said:
Does it give any errors when connecting?
Password definitely correct? Normally greyed out otherwise so I guess there's a slight slight chance that that's wrong? Can you reset it and try again, just to be sure? Unless of course the password you're trying works elsewhere like Web mail etc
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Tried it about 10 times and works fine on my server and windows mail, really don't understand what it can be.

Hi just done this again and seems to be working, but one more question where do i change the sound for email alerts ?

goto normal settings (not email settings)>sound>notification sound
i could swear the old mail app used to let it have a separate sound of its own though.. weird.

[Q] Mail App "username or password incorrect too many simultaneous connections" error

[Q] Mail App "username or password incorrect too many simultaneous connections" error
Yesterday I flashed AOKP JB 4.2.2 milestone, and since than I been having problems with my mail app
I use the standard mail app on my Galaxy Nexus, and when I try to add my Gmail account to it, it gives me the error "username or password incorrect too many simultaneous connections".
I have been searching the web for solutions, but nothing helped.
I logged out of all the active sessions, I changed the IMAP settings, etc...
But nothing seems to work...
Is there anybody else that is having this problem or anybody who knows a solution?

same here... but on CM10.1...
as I saw, others experimented it too...
1. remove mail account
2. wait, restart
3. add email account again...
solved the problem here

mihaly_n said:
same here... but on CM10.1...
as I saw, others experimented it too...
1. remove mail account
2. wait, restart
3. add email account again...
solved the problem here
Click to expand...
Click to collapse
I have tried this also, its works for like 15 minutes but than I get the error again...

I have no problem since then... anyway i use combined accounts.... try having another account
Sent from my Galaxy Nexus using Tapatalk 2

I fixed it by installing the gmail app from google.
Since then everything works great
Lets hope it stays like this

[Q] Exchange Server: Mail never connects etc

I'm trying to get my organization's email set with the MS Exchange but each time I try I either get an error stating that it cannot connect to the server or I get an error saying user/pass are incorrect. I know 100% the user/pass are correct. Anyone able to get past this?

rpride84 said:
I'm trying to get my organization's email set with the MS Exchange but each time I try I either get an error stating that it cannot connect to the server or I get an error saying user/pass are incorrect. I know 100% the user/pass are correct. Anyone able to get past this?
Click to expand...
Click to collapse
Have you tried it at a different connection? I.e. setting up on data connection instead of Wi-Fi. Whenever I'm at home mine doesn't work. Anywhere else and I can set up the account and check mail.
Sent from my LG-E980 using xda app-developers app

Jammol said:
Have you tried it at a different connection? I.e. setting up on data connection instead of Wi-Fi. Whenever I'm at home mine doesn't work. Anywhere else and I can set up the account and check mail.
Sent from my LG-E980 using xda app-developers app
Click to expand...
Click to collapse
So far I only tried it at home via Wi-Fi. I'll check it out on Data and see what happens.

I use k9 and had the same error msg when setting up my hotmail. By default in the settings of the Incomming Server I had TLS so I changed it to SSL and got rid of the problem... hope this helps
Sent from my LG-F240L using xda app-developers app

rpride84 said:
I'm trying to get my organization's email set with the MS Exchange but each time I try I either get an error stating that it cannot connect to the server or I get an error saying user/pass are incorrect. I know 100% the user/pass are correct. Anyone able to get past this?
Click to expand...
Click to collapse
Exchange the phone. I had the same issue. Called LG and they said to get a certificate from my work while every other phone I've owned works. So I exchanged my phone and everything has been working ever since. There's something wrong with that phone.
Sent from my LG-E980 using xda premium